Upwork Jobs

Upwork ($UPWK) is the world's largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork's platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes. Upwork's AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams. We're looking for a passionate enablement leader to join us as Manager, Revenue Enablement. In this role, you'll lead the development and delivery of strategic enablement programs across the entire revenue organization-from onboarding new hires and sales leaders to implementing continuous learning and certifications. You'll collaborate closely with sales, marketing, product, and revenue operations to ensure our teams have the knowledge, tools, and support to succeed. Reporting to the Director of Revenue Operations in the Enterprise Business Unit, you will help evolve our enablement strategy to meet the needs of a fast-growing, customer-centric business. Responsibilities Design and deliver comprehensive enablement programs for all revenue teams, focusing on onboarding, sales leadership development, and ongoing skill-building Lead planning and execution of product release enablement initiatives that prepare revenue teams to effectively position new offerings Collaborate with cross-functional partners to build end-to-end revenue playbooks, aligning on content, delivery, and measurement Develop and implement role-based training certifications focused on sales methodologies, productivity tools, and best practices Establish systems to evaluate the impact of enablement programs, drive accountability, and report on key performance indicators Partner with revenue operations to promote adoption and effective usage of sales technologies, including Salesforce, Outreach, Gong, and others Engage regularly with frontline managers and team members to gather feedback and continuously improve enablement materials and delivery What it takes to catch our eye 5+ years of experience in B2B sales or revenue enablement, with a proven track record of building programs that drive measurable impact Experience leading onboarding and training for revenue teams, including sales leaders, in a SaaS or high-growth environment Familiarity with modern GTM tools like Outreach, ZoomInfo, LinkedIn Sales Navigator, and Gong, and how to integrate them into enablement programs Deep understanding of sales methodologies such as MEDDPICC and how to translate them into effective enablement content Strong communication and facilitation skills, with the ability to influence cross-functional teams and inspire learner engagement Come change how the world works. At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X to learn more about life at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program. Annual Base Compensation$110,250—$157,250 USD To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Are you interested in sales compensation for a SaaS based company? The Sr. Sales Compensation Analyst will support the Global Sales Compensation Team in SPIFFs and plan distribution. This role will help effectively help with the set up of the SPIFF incentive structure and evaluation to drive accountability and program impact while also maintaining our comp plan distributions. The Sr. Sales Compensation Analyst will be a key member of the Plan Design & Strategy Sales Compensation team. The ideal candidate is self-sufficient and a team player who constantly strives to scale and improve on processes, has an eye for details with accuracy, and is an excellent communicator. As an out of the box thinker, you will be rolling-up your sleeves and willing to take on any challenges. This position is an individual contributor role reporting to Director, Sales Compensation Strategy. Responsibility Manage the end-to-end process of SPIFF administration, including pay implementation and calculation Conduct detailed reporting and analysis on SPIFF program performance, including tracking sales metrics, evaluating ROI, and identifying trends, to inform strategic decision-making Have knowledge of Sales Compensation policies and their application(s) to ensure compliance with the SPIFF program requirements Create SPIFF enablement content for the Sales Organization Co-lead the end-to-end process to launch and audit Sales Compensation Plans for monthly and annual distribution needed and identify gaps in process and policies Maintain monthly reporting and ad hoc analysis Support projects that assist sales enablement, SOX compliance, and systems integration Build trust and relationships with the cross-functional team Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS in a related field 5+ years of experience in sales compensation and knowledge of incentive systems Preferred Experience in sales compensation in a fast-paced, dynamic environment Strong analytical skills, business acumen, and intellectual curiosity Proven track record of gained efficiencies Experience with Xactly or other Sales Incentive Compensation tools Excellent organization, documentation, communication, and presentation skills Proficient in Google Workspace Results-driven and self-motivated with the ability to multitask Effective, clear, and concise communication skills, verbal and written Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-LB3 #J-18808-Ljbffr

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Technical Learning Director is responsible for building an innovative technical learning strategy to build the skills and capabilities required within our Technology Organization. This role focuses on enhancing the technical competencies and career growth of our employees through advanced training programs, digital learning platforms, and innovative curriculum design. A strong candidate will integrate in-depth technical knowledge with a enthusiasm for adult learning principles, leadership development, and education solutions. You will be adept at working across the organization and company at all levels to drive sustainable change and impact. This position is an individual contributor role reporting to the VP, Learning and Organization Effectiveness. Responsibility Lead the strategy, design, and organizational-wide execution of a technical learning roadmap that focuses engineering lifecycle and aligning to a broader business, talent strategy, and organizational effectiveness efforts Partner deeply with collaborators across Technology and Product organizations to build the required support and alignment for scalable and sustainable learning solutions Consult with technical, product and HR leaders to support strategic efforts Conduct comprehensive technical learning assessments to pinpoint opportunities for growth across learning, certification and market trends Develop and implement a comprehensive technical learning and leadership development strategy aligned with the organization's business goals Identify emerging trends to proactively shape and deliver future training initiatives career development, technical skills development, certifications and engineering management development Collaborate with business leaders to define organizational visions, design principles, and strategic roadmaps Partner with senior leaders to drive organizational performance, build high-performing teams, and handle large-scale changes Leverage data and insights to drive continuous improvement of technical learning solutions and drive organizational success Oversee the creation and maintenance of high-quality, scalable learning programs that addresses current and future technical skills requirements Evaluate and partner with key team members to select learning technologies and platforms to enhance program delivery and learner engagement Serve as an inspiring leader and advocate for technical learning, representing the organization at industry conferences, webinars, and networking events Build relationships with external vendors, academic institutions, and industry guides to stay abreast of best practices and emerging technologies Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or a related field 15+ years of experience in learning and development, technical training, or a related area, with at least 3-5 years in a leadership or managerial role Experience in developing and rolling out technical training programs in a complex environment Preferred Master's degree Strong understanding of current and emerging technologies (e.g., cloud computing, cybersecurity, data science, software development) and their business applications Consistent track record of using digital learning technologies, learning management systems (LMS), and content authoring tools Exceptional leadership skills with the ability to inspire, motivate, and develop a team Excellent verbal and written communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences Strong project management skills with the ability to handle multiple priorities and projects simultaneously Ability to analyze learning data and trends to inform strategic decisions Creative problem-solver with a strategic approach and a commitment to continuous learning and improvement Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $171,500.00 - $277,025.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. #J-18808-Ljbffr

Upwork ($UPWK) is the world's largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork's platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes. Upwork's AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams. We're looking for a Lead Machine Learning Engineer/Scientist to join our Algorithms and Research Team within the ML & AI organization. This team builds foundational models and reinforcement learning (RL) systems that power Upwork's vertical teams, including Search & Recommendations and Uma, our AI assistant. In this role, you'll focus on designing, developing, and deploying cutting-edge RL systems for reasoning and planning. You'll contribute to building scalable decision-making and information retrieval systems utilizing structured and unstructured data, and drive innovation through RAG integration combined with advanced RL-based planning methods. You'll partner closely with engineering, research, and trust and safety teams to transition reinforcement learning models from research prototypes into robust, production-ready solutions, enhancing the performance and reliability of Upwork's evolving platform. Responsibilities Design and implement reinforcement learning approaches for reasoning & planning, e.g. leveraging Monte Carlo Tree Search (MCTS) and AlphaGo-like planning algorithms. Integrate knowledge graphs and vector databases to enhance context-awareness and decision-making capabilities of RL systems. Collaborate with trust and safety stakeholders to investigate explainability and interpretability in reinforcement learning systems, minimizing risks and unintended behaviors. Lead cross-functional efforts in advancing RL models from research stages to production, ensuring optimal performance, scalability, and robustness. Stay at the forefront of reinforcement learning advancements and champion integration of promising RL innovations into Upwork's production environment. Mentor junior engineers, conduct detailed code reviews, and reinforce best practices in RL and software engineering. Deliver high-quality, measurable outcomes aligned with team and organizational strategic goals. What it takes to catch our eye Proven track record designing and deploying reinforcement learning systems, especially using Monte Carlo Tree Search (MCTS) and policy/value network frameworks. Deep understanding and practical experience with vector databases, graph databases, graph neural networks (GNNs), and their applications in RL. Familiarity with search, recommendation, and decision-making systems within complex, two-sided marketplaces. Passion for developing intelligent, autonomous agent systems utilizing advanced reinforcement learning paradigms and large language models (LLMs). Come change how the world works. At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X to learn more about life at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program. Annual Base Compensation$175,500—$277,500 USD To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Currently hiring for an Editorial Assistant for a virtual business related blog that will assist with the management of all work, products, outreach, marketing and branding efforts across multiple platforms and mediums. You should be extremely motivated and overbearingly aggressive when it comes to delivering your responsibilities. You should have an informal and straightforward writing style that reflects confidence to the reader. This position requires coordination with the following existing staff: 1 SEO Specialist 2 Graphic Designers 5 Writers 1 Brand Manager 1 Photo Editor This is a remote position, available to any native English speaker (American English) with editorial experience and a heightened drive to succeed. Various administrative responsibilities. Maintain and control our editorial calendar for the blog, podcast, email, etc. on a month-to-month basis. Setting, reaching and enforcing deadlines. Ensuring all content flows and reads in a continuum. With a few writers, its important that all content be structured the same, providing for a reliable and uniform feel for our readers. Reaching out to potential podcast guests and book them, prep them, confirm them, etc. Guest posts and guest author outreach. Plan and implement content promotion. Experiment with different ways of increasing traffic. Recommend new monetization methods, as well as product development.

Upwork ($UPWK) is the world's largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork's platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes. Upwork's AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams. Are you passionate about using machine learning to drive meaningful change? As a Senior Lead Machine Learning Engineer at Upwork, you will leverage advanced machine learning techniques to deliver cutting-edge solutions that directly impact our global platform and user experience. You'll work with large-scale data to solve complex problems, from improving search relevance to personalizing recommendations, and create a powerful, seamless experience for our users. This is a unique opportunity to contribute to the innovation at the world's largest work marketplace, where your work will enable our community of freelancers and clients to connect and collaborate in impactful ways. Responsibilities Design, implement, and deploy machine learning models to improve the efficiency and accuracy of Upwork's platform features, such as search relevance, recommendations and personalization. Collaborate closely with cross-functional teams, including product management, data engineering, and design, to develop, iterate on, and deliver ML-driven solutions that align with business goals. Lead experimentation and optimization of models in production, continuously improving model performance and ensuring scalability across large user bases. Build and maintain scalable ML pipelines for training, inference, and real-time batch processing using cloud-native platforms (AWS, GCP, or Azure). Use advanced data analysis techniques to extract actionable insights, providing leadership on data-driven decisions that enhance user engagement and satisfaction. Mentor junior ML engineers, fostering a collaborative team culture focused on continuous learning, innovation, and excellence. What it takes to catch our eye Extensive experience in machine learning, including deep learning, NLP, or other advanced ML techniques, with a track record of successfully deploying models at scale for low latency applications and measurable impact Experienced with operationalizing, monitoring, and scaling machine learning models and pipelines in cloud ecosystems Strong Foundational ML Knowledge and solid understanding of information retrieval, NLP, and user behavior modeling Strong proficiency in Python, SQL, and ML/AI frameworks like PyTorch or TensorFlow Strong problem-solving skills with the ability to work effectively on complex challenges in a fast-paced environment. Excellent communication skills, both written and verbal, with the ability to translate technical details for a variety of stakeholders. A growth mindset and commitment to staying current on trends and advancements in machine learning and data science. Come change how the world works. At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X to learn more about life at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program. Annual Base Compensation$195,000—$308,000 USD To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Enterprise Account Executive - Segment. About the job This position is needed to support our Segment Sales organization. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. Continuing to build out and grow our Enterprise business is a strategic component to our go-to-market strategy. We bring incredible value to growth, mid-market and enterprise companies, and thrive on finding new use cases to optimize their customer engagement. With no vertical restraints, the sky's the limit to what we can accomplish. The right person for this role is a go-getter, who wants to develop and identify new revenue opportunities across Enterprise accounts with experience and a passion for new logo acquisition, and experience in driving scaled motions around customer expansion. Responsibilities In this role, you'll: Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales Employ a value-oriented sales methodology with a focus on use cases spanning customer data and marketing activation Build upon the growth & adoption of Segment in the Enterprise business segment Own the cross functional team from Pre-Sales through to working with Customer Success Drive a pipeline generation cadence to develop expansion opportunities from our existing customer base and land new target accounts Lead compelling presentations of Segment's product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Segment's value-based sales methodology Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Legal, Engineering, Security, Marketing, Product and Customer Success) Work closely with Twilio team members to drive company-wide deployments of Twilio/Segment use cases, but specifically responsible for the pre-committed ARR Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Have 7+ years of quota carrying sales experience, selling to primarily to Enterprise accounts Experience in a pipeline generation motion and a weekly metrics-based approach that measures key activity and pipeline adds Maintain a proven record of consistently exceeding quotas SaaS based sales experience Value based sales methodology in line with Force Management and MEDPICC Strong understanding of the Martech industry and the role of data in driving business decisions Are proficient in modern sales processes/methodologies Have excellent presence and proven track record to influence and sell at all levels, from individual contributors to C-Suite Possess strong analytical skills with a deep understanding of forecasting & pipeline management Desired: Cross selling experience in IT, Marketing, Data, Product, Analytics and Engineering Previous CDP or Martech sales experience Deep commercial expertise in structuring SaaS contracts Experience with data and how to leverage data to help business achieve their customer experience initiatives Location This role will be remote and based in the East Coast, USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $148,320.00 - $185,400.00. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $148,320.00 - $185,400.00. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $148,320.00 - $185,400.00. This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Upwork ($UPWK) is the world's largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork's platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes. Upwork's AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams. We're looking for an Associate Privacy Counsel to join our award-winning legal team and play a key role in advancing our global privacy and information security program. In this position, you will partner closely with stakeholders across the business to provide practical, solution-oriented legal guidance in a fast-paced, innovative environment. You'll monitor evolving global data privacy laws and help ensure our products, practices, and policies align with regulatory requirements and user expectations. This is a remote-first role with the opportunity to shape the future of privacy at Upwork-recognized as Law.com's “Most Innovative Legal Department” in the U.S. Responsibilities Provide day-to-day, risk-based legal counsel on privacy and information security issues in clear, actionable terms that enable business outcomes Monitor U.S. and global privacy regulations (e.g., GDPR, CCPA/CPRA) and lead internal alignment to ensure ongoing compliance Draft and negotiate data processing agreements and other privacy-related provisions with clients, vendors, and partners Review and advise on privacy considerations in product features, tools, and technologies, offering guidance to mitigate risk while enabling innovation Manage and refine the Data Subject Request (DSR) process, driving efficiency and compliance improvements Develop internal resources such as training materials, FAQs, and guidance documents to enable scalable legal support Support responses to user complaints and regulatory inquiries, representing Upwork with external stakeholders and privacy regulators What it takes to catch our eye 1-3 years of legal experience in a law firm or in-house role with a focus on privacy and information security compliance Demonstrated knowledge of regulatory frameworks such as GDPR, CCPA/CPRA, and other international privacy laws Proven experience negotiating data processing agreements and drafting legal documentation Strong research and communication skills with the ability to distill complex legal concepts into practical business guidance Licensed to practice law and in good standing in at least one U.S. state Come change how the world works. At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X to learn more about life at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program. Annual Base Compensation$151,500—$190,000 USD To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Upwork ($UPWK) is the world's largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork's platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes. Upwork's AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams. We're looking for a Lead Product Designer to join our Marketplace team, which is responsible for shaping the experiences across all sides of our two-sided platform-connecting clients and talent around the world to get work done. As a Lead Product Designer, you'll own and elevate the design strategy for workflows that are core to our customers' success. In this role, you'll help shape the future of work by designing intuitive, seamless interactions that enhance how clients and talent collaborate on Upwork-from project setup to successful delivery. You'll also have the opportunity to explore how emerging technologies like AI, large language models (LLMs), and intelligent automation can unlock new value and simplify complex workflows across the marketplace. Join us in reimagining how work gets done-and make a meaningful impact on millions of users around the world. Responsibilities Lead end-to-end product design from discovery and concepting through launch and iteration-delivering high-quality wireframes, prototypes, and polished experiences with strong craft. Collaborate deeply with cross-functional partners (PMs, engineers, researchers, data scientists, and other designers) to frame problems, explore ideas, and shape product direction through implementation. Leverage data, user insights, and emerging technologies to inform design decisions and uncover opportunities to improve contract lifecycle workflows. This includes prototyping with AI-powered capabilities and integrating intelligent automation where it adds value. Drive experimentation and continuous improvement by running A/B tests, conducting qualitative user research, and using rapid prototyping to validate hypotheses and evolve the product based on real-world feedback. Build and share design artifacts-from early concepts to detailed specs-that bring ideas to life and keep stakeholders aligned. Mentor others and contribute to design culture, sharing best practices, giving constructive feedback, and championing design quality across the team. What it takes to catch our eye Proven experience designing complex, multi-step workflows, ideally in contract, project management, or marketplace environments. Strong experimentation mindset-comfortable with A/B testing, user research, and using data to refine designs. A compelling portfolio that demonstrates end-to-end product design across web and mobile-highlighting interaction, visual, and UX design with clear rationale for your decisions. Strong communicator and collaborator, with a track record of shaping product strategy through design. Mastery of tools like Figma, plus experience with user testing and AI prototyping tools like V0, Galileo, or similar. Familiarity with designing for AI-powered experiences, including intelligent workflows, LLM use cases, or cross-functional collaboration with ML/AI teams. Come change how the world works. At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. to learn more about life at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program. Annual Base Compensation$151,500—$215,500 USD To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. The Machine Learning Infrastructure & Data team is responsible for architecting and building the foundational systems and tools that enable efficient development, deployment, and management of machine learning models at scale. As a Lead Machine Learning Infrastructure Engineer, you will be pivotal in designing, developing, and maintaining robust and scalable infrastructure components to support Upwork's machine learning initiatives. You will work closely with cross-functional teams-including machine learning researchers, data scientists, and software engineers-to build state-of-the-art platforms and tools that accelerate the development and deployment of machine learning models. Responsibilities: Design, implement, and optimize distributed systems and infrastructure components to support large-scale machine learning workflows, including data ingestion, feature engineering, model training, and serving. Develop and maintain frameworks, libraries, and tools that streamline the end-to-end machine learning lifecycle, from data preparation and experimentation to model deployment and monitoring. Architect and implement highly available, fault-tolerant, and secure systems that meet the performance and scalability requirements of production machine learning workloads. Collaborate with machine learning researchers and data scientists to understand their requirements and translate them into scalable and efficient software solutions. Stay current with advancements in machine learning infrastructure, distributed computing, and cloud technologies, integrating them into our platform to drive innovation. Mentor junior engineers, conduct code reviews, and uphold engineering best practices to ensure the delivery of high-quality software solutions. What it takes to catch our eye: Strong technical expertise in designing and building scalable ML infrastructure. Experience with distributed systems and cloud-based ML platforms. Proficiency in programming languages such as Python, Java, or Scala. Deep understanding of ML workflows, including data pipelines, model training, and deployment. Passion for innovation and eagerness to implement the latest advancements in ML infrastructure. Strong problem-solving skills and ability to optimize complex systems for performance and reliability. Collaborative mindset with excellent communication skills to work across teams. Ability to thrive in a fast-paced, dynamic environment with evolving technical challenges. Come change how the world works. At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 states in the United States. At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities. We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page. Check out our Careers page to learn more about the employee experience. Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer of employment is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program. Annual Base Compensation$185,500—$293,750 USD To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next KYT Operations Specialist! Working at Twilio is a unique and exciting experience because it places you at the forefront of innovation in the communications industry. With a commitment to customer-centric solutions, Twilio empowers its employees to solve real-world problems and make a tangible impact on businesses globally. The collaborative and dynamic work environment fosters creativity and growth, allowing you to work alongside talented professionals who are passionate about technology and customer success. Additionally, Twilio's dedication to continuous learning and development ensures that you are always equipped with the latest skills and knowledge to excel in your career. About the job (please apply with an English CV / Resume) Join Our Mission to Combat Fraud and Spam! Are you ready to make a significant impact in the world of communications? We're seeking an experienced Know Your Traffic (KYT) Specialist to lead the charge against fraud and spam on Twilio's trusted network. This full-time remote role offers you the chance to be at the forefront of our mission, setting up scalable processes to ensure our platform remains legal and compliant. In this exciting role you will create and manage rules in our fraud security detection system and own the strategy for those rules, with a particular focus on both local and international traffic. Your experience in SMS and traffic monitoring will enable you to immediately contribute to managing Twilio's traffic effectively. Collaborate with diverse teams, including Fraud and Compliance Operations, Technical Support, Sales, Engineering, and Product, to develop strategies that combat fraudulent traffic and protect our customers. If you're ready to make a difference and keep unwanted messaging off our platform, we want you on our team! Apply now and be part of the good fight as we grow and innovate! Responsibilities In this role, you'll: Be a subject matter expert in messaging fraud, spam, and abuse as well as threat actor behavior. Create and manage rules in our fraud security detection system and own the strategy for those rules, especially for Brazil Possess extensive experience in SMS and traffic monitoring, enabling you to immediately contribute to managing Twilio's traffic. Be capable of recommending updates and improvements to Twilio's security system to effectively prevent malicious and unwanted messaging from being transmitted through our platform. Conduct thorough investigations of suspected fraudulent activities and provide detailed reports on findings to upper leadership as well as external stakeholders. Manage escalations at both customer and executive levels both locally and globally. Collaborate with customer-facing teams to enhance their ability to respond effectively to customer inquiries. Facilitate cross-functional collaboration and recognizes gaps in controls and processes, escalating them to the manager. Be required to participate in "On Call" shifts to deliver operational support and ensure coverage. Read, interpret, follow, and enforce Messaging Policies and Best Practices to protect and preserve Twilio's Network. Willingness to work a non-traditional schedule; working North America hours, weekends, and rotating holidays will be required Qualifications *Required: Business Fluency in both Portuguese and English 5+ years of experience in fraud detection, information security, or a related role. Demonstrated experience with creating and managing rules in a fraud security detection environment Demonstrated experience with traffic filtering, KYC practices, or other onboarding practices. This should include telecom fraud scenarios and anti-fraud practices. Strong analytical skills and the ability to interpret complex data sets with little to no direction. Excellent communication and collaboration skills. Ability to work independently and manage multiple tasks effectively with little to no direction. Clear demonstration of pattern recognition skills. Time management skills, with the ability to work well under pressure and without constant supervision. Ability to conduct “deep dive” investigations independently and with little to no support. Desired: Bachelor's degree in Information Security, Computer Science, or a related field. Basic understanding of APIs and related telecommunication technologies in a tech environment. Experience using SQL, Looker, Tableau or similar data extraction and data visualization tools. Location This role will be remote, based in Brazil Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Partner Development Representative (PDR) will co-sell with internal and external partner Account Executives to secure sufficient flow of qualified partner opportunities for Docusign account executives. The PDR is accountable for daily activity metrics of 15+ calls, with monthly and quarterly quotas. PDRs will receive hands-on training with an emphasis on partner co-selling and a focus on penetrating targeted accounts. This position is a great way for individuals seeking to gain in-depth partner and direct sales experience in a rapidly growing SaaS company. This position is an individual contributor role reporting to the Manager II, PDR. Responsibility Support our partner sales teams with qualified opportunities Build strong professional relationships with account executives within Docusign's partner ecosystem Develop sales strategy with our external partner sales teams to penetrate targeted accounts with innovative and scalable approaches Plan and execute quarterly in-person account planning and enablement meetings with partner sales team Use technologies such as Salesforce, Outreach, ZoomInfo, and LinkedIn to research accounts, identify key contacts, and prospect to prospective customers Work with internal and external partner Account Executives to source and close deals, ensure Business Development protocols are followed, and contractual requirements are met Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree 1+ years of relevant experience Preferred 1+ years prior experience within a quota-carrying Inside Sales role, ideally selling software, including prospecting, forecasting, and closing on net-new revenue Prior experience selling with or through Partners Experience working within Salesforce as a CRM tool Excellent written and verbal communication presentation skills, including problem-solving, attention to detail, and technical acumen Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Illinois: $23.08/hour - $30.00/hour Washington: $23.08/hour - $32.87/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Upwork ($UPWK) is the world's largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork's platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes. Upwork's AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams. Upwork's Marketplace Platforms team is on a mission to build and scale the critical platforms that power Upwork's global talent marketplace. Our team owns the foundational technology for Web and Mobile platforms, MarTech infrastructure, and automation services, and plays a key role in enabling AI-driven innovation across the product. As a Director of Engineering, Marketplace Platforms at Upwork, you will lead engineering teams across Web Platforms (Vue, Nuxt), Mobile Platforms (native and Flutter frameworks), MarTech, and Automation Services. You will also collaborate closely with AI and Machine Learning teams to ensure platform readiness, technical integration, and scalable infrastructure support for new intelligent product experiences. This is an exciting opportunity to lead critical platforms at the heart of Upwork's marketplace, scale innovation, and shape the future of work for millions of users around the world. If you are passionate about enabling new ways of working powered by cutting-edge platforms and AI, let's build the future together. Responsibilities: Lead and inspire multiple engineering teams delivering core marketplace platform capabilities across Web, Mobile, MarTech, and Automation Services. Drive technical excellence and scalability across our Vue/Nuxt web ecosystem and native/Flutter mobile frameworks. Partner with AI/ML teams to support infrastructure needs and accelerate the delivery of intelligent experiences. Scale automation and marketing technology solutions that improve reliability, discoverability, and growth of the marketplace. Build and evolve internal tooling, frameworks, and workflows that enable engineering teams to move faster with less friction, reducing context switching and accelerating velocity by leveraging modern engineering advancements. Invest in SDLC visualization and platform-level insights to help teams identify bottlenecks, streamline handoffs, and drive continuous improvement across the full product development lifecycle. Cultivate a culture of innovation, technical craftsmanship, operational excellence, and cross-functional collaboration. Mentor engineering managers and senior engineers, fostering growth, accountability, and high performance. Contribute to strategic planning, roadmap development, and platform investment prioritization in partnership with senior leadership. What it takes to catch our eye: Proven experience leading multi-team engineering organizations with a focus on application platforms, developer experience, or marketplace enablement. Deep technical expertise with modern web frameworks (Vue, Nuxt) and mobile development (native, Flutter). Experience building scalable APIs, distributed systems, and high-availability cloud architectures, especially in support of AI/ML product integration. Track record of improving engineering velocity through thoughtful investments in tooling, automation, and developer workflows. Passion for driving SDLC insights and process transparency through data, instrumentation, and cross-team collaboration. Strong ability to collaborate with cross-functional leaders in AI, Product, Design, and Marketing to drive end-to-end platform outcomes. Commitment to building a diverse, inclusive, and high-performing engineering culture. Come change how the world works. At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. to learn more about life at Upwork. Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program. Annual Base Compensation$195,000—$308,000 USD To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork's Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork's business. Our HWS team members are located all over the world. Join Upwork's engineering team, specifically the Ads & Monetization Team, which drives the fastest-growing revenue stream at Upwork. This team is responsible for Connects (our closed virtual currency for freelancers on our platform), Advertising Products, and Marketplace Design. These services require an in-depth understanding of backend development, database design and maintenance, and documentation for compliance with a particular focus on financial technology or ledger systems. As a Staff Backend Engineer at Upwork, you will be a key contributor to the technical excellence of our projects. You will collaborate closely with engineering teams and product managers to deliver top-notch products to our users. You will be vital in creating, implementing, and documenting software architecture solutions, prioritizing scalability, reliability, and maintainability. Your responsibilities will include systems design, software development, creating comprehensive documentation, driving management of technical debt, and leading strategic initiatives to enhance performance and scalability. This is a contract position with the potential for contract renewal based on project needs and accomplishment towards deliverables. Work/Project Scope: Design, build, and optimize software systems for performance, scalability, reliability, and security while taking ownership of the codebase to improve quality and reduce technical debt. Lead and implement technical strategies within and across teams, ensuring alignment with long-term objectives, and driving decisions up to engineering leadership. Collaborate with Product Management and cross-functional teams to resolve complex challenges and lead projects focused on infrastructure and cross-team collaboration. Communicate architectural strategies effectively to stakeholders, aligning engineering efforts with broader organizational goals. Mentor all levels of engineers, promote knowledge sharing, conduct code reviews, and develop supporting documentation. Monitor system performance, drive optimization initiatives, and enhance reliability and scalability. Participate in on-call rotations and respond to incidents. Manage your time independently and effectively to achieve project deliverables, which may require an estimated 40 hours of project-related effort per week. Coordinate with the team during core hours (8:00 am to 11:00 pm Pacific Time) to enhance project collaboration. Some roles or urgent matters may require availability until 12:00 pm Pacific Time on occasion. Must Haves (Required Skills): Professional Experience: 8+ years in software development. Technical Leadership: Proven experience in taking complex projects from ideation to launch. Technical Expertise: Strong understanding of software architecture principles and practices. Expertise in writing well-structured, maintainable unit tests. Deep knowledge of relational databases and distributed system design. Proficiency in Java and RESTful services. Proven track record of building and supporting high-load web applications and addressing scalability challenges. Collaborative Skills: Proven ability to work with cross-functional teams to successfully launch products. Excellent interpersonal skills with extensive experience collaborating with multiple stakeholders. Practical communication skills in English, both written and verbal. Additional Skills: Comfortable working with AWS and cloud-based environments. Eagerness to learn new technologies and continually develop professional skills. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Upwork has partnered with an Enterprise client seeking PhD holders with domain expertise in "Finance & Accounting" to generate high-quality datasets, curate information, and create structured content to enhance a Large Language Model's (LLM) learning capabilities. The ideal candidate will have a strong background in research, writing, and data curation, along with a deep understanding of AI, NLP, and machine learning concepts. Job Description As a Research Writer , you will: Conduct in-depth research on various topics to generate factually accurate, high-quality content for LLM training. Write, edit and refine instructional datasets, including dialogues, summaries, explanations, and multi-turn conversations. Ensure linguistic clarity, coherence, and adherence to ethical AI guidelines. Review, validate, and refine model-generated outputs for accuracy and relevance. Collaborate with AI engineers, data scientists, and linguists to improve the LLM's comprehension and reasoning abilities. Qualifications To be successful in this role, you need: A PhD in a field related to the domain is required. Experience in research writing, technical writing, content curation, and/or AI data annotation is required. Strong understanding of Natural Language Processing (NLP), Machine Learning (ML), and Large Language Models (LLMs) is required. Excellent writing, editing, and analytical skills with a focus on accuracy and clarity, in English, are required. The ability to synthesize complex information into digestible content is required. Familiarity with AI model training workflows, prompt engineering, and/or data augmentation techniques is preferred, but not required. Additional Information 100% Remote role Highly flexible

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Talent, Experience, & DEI (TED) Business Partner - APJ & EMEA. About the job This position sits within the People Team and reports to the VP of Talent Experience & DEI (TED). As the TED Partner in EMEA & APJ, you will be the primary advocate for global Talent, Experience, and DEI programs outside of the U.S. You will be responsible for localizing and implementing global TED programs to advance our talent strategy, drive local engagement, and foster a globally-inclusive culture. You'll collaborate with key regional stakeholders to co-create and lead initiatives tailored to the cultural and organizational needs of each region. Responsibilities In this role, you'll: Serve as the main liaison between the global TED team and regional partners, inclusive of our regional HR Business Partners, International Leadership Councils, local Hub Engagement Councils, and regional Employee Resource Groups. Adapt and deliver global TED program enablement (i.e. performance, development, culture) to fit local needs and culture. Partner with the regional People Team, communities and business leaders to develop custom programs based on regional needs. Lead employee listening mechanisms in regions-focus groups, interviews, and survey debriefs. Translate employee feedback into actionable insights and influence global program improvements. Facilitate training, team interventions, and learning opportunities across the region. Design and maintain a regional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of TED programs. Stay current on research and trends in organizational health, culture, inclusion, and leadership, bringing recommendations back to the team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor's degree required; advanced degree or professional certifications in HR/OD preferred. Minimum 10+ years in HR, organizational culture, or talent development (with international/multinational experience). Proven ability to independently lead and manage multiple, concurrent projects. Experience supporting transformation and change management initiatives at a global or regional scale. Strong facilitation skills and experience delivering live and asynchronous training to a variety of audiences. Skilled in both qualitative and quantitative data analysis to inform decision-making and measure impact. Desired: Demonstrated ability to influence without authority and build trusted partnerships with stakeholders at all levels, including senior leadership. Demonstrated commitment to building belonging and a positive employee experience. Comfortable working in fast-paced and ambiguous global environments. Location This role will be remote, and based in Ireland or the UK Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do You will play a critical role in developing and implementing effective retention-driving strategies and optimizing customer success operations processes. You will work closely with the customer success leadership team to articulate value-delivery, improve CSM productivity, and enhance overall CSM performance. You will also help build the Data Science and Machine Learning Platform and Architecture, to support the Data Scientists to explore, evaluate, and mine new data sets for important information and insights into the execution and performance of our product and product engineering teams against company goals. This position is an individual contributor role reporting to the Director, Core Data Science. Responsibility Develop potential new methodologies using AI/ ML models to predict users behaviour and predict upsell/cross sell strategies Apply different gen AI technique (including AI agents) to derive actionable insights Collaborate with the GTM and sales leadership team to define and execute the sales strategy, including market segmentation, target account selection, and go-to-market approaches Partner with business stakeholders to design, administer, and analyze the results of A/B and multivariate tests Leverage data to develop actionable analytical insights and present findings to senior management Evangelize models, frameworks, analysis, and insights with stakeholders and business partners Act with a sense of urgency and purpose, identify and resolve roadblocks, reach out to cross-functional team members to solicit input and/or assist when appropriate Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor or Master's degree in Physics, Mathematics, Statistics, Computer Science or related field 12+ years hands on experience in building data science applications and machine learning pipelines Experience with Python both for research and software development purposes Knowledge of common machine learning, deep learning and statistics frameworks and concepts including Large Language Models Experience with large data sets, distributed computing and cloud computing platforms Experience with relational databases (e.g., SQL) Ability to break down technical concepts into simple terms to present to diverse, technical, and non-technical audiences Experience in training and deploying machine learning models in production environments Experience using machine learning and deep learning algorithms like CatBoost, XGBoost, LGBM, Feed Forward Networks for classification, regression, clustering problems Experience with Programming Languages like Python, SQL, R etc Experience across the SAAS domain as a Data Scientist Preferred PhD in Statistics, Computer Science or Engineering with specialization in machine learning, AI or Statistics Experience of applying data science techniques to customer success organizations Experience in building experimentation and machine learning platform Experience with or knowledge of the software development lifecycle/agile methodology Experience with or knowledge of Github, JIRA/Confluence Proven track records in taking a ML project from 0 to 1 to 10 Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $177,900.00 - $287,425.00 base salary Washington, New Jersey and New York (including NYC metro area): $170,900.00 - $251,325.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Senior Solutions Engineer on Twilio's Segment product team. About the job Have you got a knack for explaining technical concepts? Do you want to work closely with industry-leading companies to solve some of their toughest problems? We're looking for a Senior Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems. We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value. We're here to make our customers' lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture. Responsibilities In this role, you'll: Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses,and justifying business value. Become an expert builder and evangelist of Segment's products and partner ecosystem. Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains. Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment's role within the customer data ecosystem. Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design. Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment's strategy and vision. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: You have 3+ years of success in a solutions engineering (presales) role with 6+ years of progressive professional experience supporting technical products. You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts. You have a passionate commitment to closing deals. You're a customer focused problem solver. You balance devising creative solutions and doing what's right for the customer. You're a life-long learner - you enjoy digesting new information and sharing that knowledge with others. You are organized, driven and have the ability to switch context quickly throughout the day. You have experience with Data Engineering, Cloud Data Warehouses, Data Modeling, and APIs You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising. Desired: You have experience with customer data platforms You've built websites and/or mobile apps, or have experience working with ETL and/or data pipelines. You are familiar with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc). You have some experience with Data Analytics, Data Science, AI, or Machine Learning Location This role is remote and is not eligible for hire in San Francisco, Oakland or San Jose, CA, Connecticut, New Jersey, New York, Washington, Pennsylvania or the surrounding areas. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $112,000.00 - $140,000.00. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $118,300.00 - $147,800.00. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $124,500.00 - $155,600.00. This role may be eligible to participate in Twilio's equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until July 30, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Manager, NOC for Twilio's Network Operations Team. About the job Twilio is looking for a seasoned manager to join our NOC team. The NOC is responsible for monitoring the performance of our carrier partner network and troubleshooting carrier-related issues across Voice, SMS, and Identity services. The NOC works tirelessly to ensure that our carrier partner network provides the high quality and high performance that Twilio's customers expect. Responsibilities In this role, you'll: Lead and coordinate the day-to-day operations of a team of NOC Engineers, ensuring 24/7 availability and on-call coverage. Act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents. Oversee real-time monitoring and alerting for Voice, SMS, and Identity service quality, continuously improving detection, automation, and incident response. Manage customer-facing reports and documentation for high-severity incidents while ensuring accurate internal process documentation. Collaborate cross-functionally with Incident Command, Operations, Support, Product, Engineering, and Business Development teams to enhance service monitoring and incident management. Identify and drive automation initiatives to streamline NOC operations, working closely with software engineers to develop necessary tools. Hire, mentor, and retain a high-performing, customer-focused team while driving continuous training and performance reviews. Foster a culture of transparency, collaboration, and respect across teams. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Proven track record in SMS/MMS/Voice (or other VAS) incident ownership at a Tier 1 carrier or service provider. 8+ years of relevant experience and 3+ years of experience managing teams in operations, analytics, or routing within Networking, Messaging, or Voice domains. Strong ability to stay calm under pressure, prioritize effectively, and assess situational urgency. Excellent communication skills, with the ability to convey technical issues to both technical and non-technical audiences, including C-level stakeholders. Experience in process development, operational reporting, and staff onboarding/training. Proficiency in troubleshooting and reporting tools such as Kibana, Datadog, Looker, and ticketing systems like Zendesk, ServiceNow, and Jira. Strong analytical skills with experience using key operational metrics for evaluation and decision-making. Expertise in complex troubleshooting and resolving critical technical issues. Highly organized, process-driven, and capable of managing multiple projects simultaneously. Schedule: Monday to Friday, 10:00 to 19:00 Colombia Time Desired: Advanced understanding of SMS messaging from a carrier and aggregator (Core Network and VAS) perspective Advanced experience in SMS troubleshooting (e.g. pcap, traceroute, tcpdump) and understanding of basic AWS connectivity ITIL Foundation certification Fluency in additional spoken languages Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.