Technical Support Technician Jobs in Farmington Hills, MI

Job Description The Technical Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growing the American Battery Solutions (ABS) customer service portfolio. This role requires a high level of initiative, self-motivation, and engagement with internal and external stakeholders, targeting 100% customer satisfaction. This individual will work closely with our prototype and production engineering manufacturing teams, customers, as well as key suppliers and the validation and testing teams. Responsibilities: Lead service roles in our Product Development Process (PDP) and gate reviews. Perform the functional Serviceability Reviews as part of the Service Gate Review. Provide Platform Engineering input and tasks required to support new product introduction (NPI). Provide sustaining design engineering service support for existing products. Improvements include changes to products and processes. Analyze field returns to identify the root cause and corrective actions. Use documented data-driven and structured problem-solving methods. Provide technical support for the resolution of product issues in the field. Ensure customer satisfaction with product performance and field service activities. Create and submit field service reports; provide complete professional documentation to the customer Repair Order (RO). Provide support for after-hours and emergency 24/7 customer service. Develop and maintain spare parts and specialty tools programs with cross-functional operations support. Ability to travel to customer / OEM sites as needed to support the warranty and life cycle of our products. Lead in the development of troubleshooting flows and documentation. Prepare and approve quotations for field service activities. Review and approve field service reports; provide complete and professional documentation to the customer. Develop and maintain service programs with cross-functional operations support for each customer. Aid in the development of training programs for key customers and stakeholders to be utilized at customer sites, industry events, and new installations. Complete root cause analysis and corrective actions for product and process failures. Adhere to federal and state regulations. Adhere to all company policies, processes, and procedures. Performs other duties as requested, directed, or assigned. Predictable and reliable attendance. Position Qualifications: Bachelor’s degree in Business, Engineering, or a related field. Minimum of three (3) years of experience working in customer service. Minimum of three (3) years of experience leading teams of skilled mechanical and electrical service technicians. Minimum of five (5) years working with complex electro-mechanical systems. Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices. Highly collaborative with a genuine passion for customer service. Demonstrated experience working knowledge of Salesforce software application. Excellent analytical, communication, and presentation skills. Strong interpersonal skills to work with team members on all levels of the organization. Highly organized and detail oriented. Ability to travel approximately 25% domestically and internationally. Ability to work in a dynamic start-up environment where initiative and ownership are preferred. Assertive, and not afraid to share their opinion. Key Competencies: Customer Focus: Anticipates and takes action to meet customer needs. Establishes and maintains a productive and effective working relationship with customers, both internal and external, and gains their trust and respect. Focuses on Quality: Drives work results with a quality focus on actions and results. Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeks input from others, and identifies connections and/or root causes of problems. Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace. Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before. Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives. Physical Requirements / Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Prolonged periods sitting at a desk and working on a computer. Constantly operates a computer and other office equipment. Unpredictable working environments due to integration locations of our products. Ability to adjust focus, especially due to concentration on a computer screen. May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead. The person in this position needs to occasionally move about in industrial environments and on uneven terrain. The noise level in the work environment can be moderately loud. Must be able to manipulate equipment for calibration and modification. Prolonged periods of operating equipment. Why Join Us American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce. Benefits Overview Paid time off includes 3 weeks of Vacation and 72 hours of Sick Time, 15 holidays, and parental leave. 100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance. Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings. Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement. Voluntary benefits offerings. Tuition assistance. Employee Referral Program. Employee development and career growth opportunities. About Us American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu’s 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business. As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts. The Location - Lake Orion American Battery Solutions Headquarters and Innovation Center is located in the heart of South-East Michigan in Orion Township. Orion Township is a Pure Michigan Trail Town that has a long-standing dedication to enhancing trails and pathways in its community, which is home to the Polly Ann Trail, Paint Creek Trail, and Iron Belle Trail. The township boasts more than 50 miles of trails. Southeast Michigan also boasts some of the best eating around! Whether your interest is in furthering your education, enjoying one of the many regional sporting events, or enjoying the vast outdoors that Michigan has to offer, you’ll be at the center of it here! AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.

MMPA is seeking an D365 F&O Finance Support Lead to provide technical support for our finance and accounting systems. This role focuses on troubleshooting, system configuration, user support, and ensuring the smooth operation of D365 F&O, with an emphasis on IT support. The Michigan Milk Producers Association (MMPA), established in 1916, is a dairy farmer-owned and operated milk marketing cooperative and dairy processor. As the 10th largest dairy cooperative in the U.S., we proudly serve dairy farmers across Michigan, Wisconsin, Ohio, and Indiana. With a workforce of around 625 employees spread across four states, MMPA is deeply rooted in the dairy industry. We operate multiple facilities, including the Middlebury Cheese Company in Indiana, Superior Dairy in Ohio, and two SQF Level 3 dairy ingredient plants in Michigan. Our product lineup includes fluid milk, cheese, ultra-filtered milk, ice cream, butter, nonfat dry milk, cream, and condensed skim milk. Why You'll Love Working Here: At MMPA, we believe in investing in our people and fostering an environment where you can grow both personally and professionally. Here are just a few reasons why you'll enjoy working with us: Competitive Salary: We offer a competitive salary to attract the best talent. Health & Wellness Benefits: Comprehensive medical coverage through Blue Cross Blue Shield, including mental health services to support your well-being. Disability Insurance: Protection for you in case of illness or injury. Paid Time Off: Enjoy a generous PTO package to maintain work-life balance. Retirement Benefits: Secure your future with 401k contributions from us. Growth Opportunities: We are committed to your personal and professional development. Employee Appreciation: We regularly host events to show our appreciation for your hard work and dedication. Wellness Initiatives: Participate in wellness programs designed to help you stay healthy and engaged. Employee Feedback: Your voice matters, and we offer forums for your suggestions and input. Key Responsibilities: Provide day-to-day support for D365 F&O finance and accounting modules Troubleshoot and resolve system issues related to financial processes This can occasionally include night and weekend incidents This may also require communication with 3 rd party support Collaborate with finance and accounting teams to understand their needs and translate them into system requirements Assist in the configuration and customization of D365 F&O to meet business needs Conduct system testing and validation to ensure accuracy and functionality Develop and maintain documentation for system processes and procedures. Train end-users on system functionalities and best practices Work with IT and external vendors to implement system upgrades and enhancements Monitor system performance and proactively identify areas for improvement Ensure compliance with financial regulations and standards Create and modify business workflows within Dynamics 365 Configure new and existing features within D365 to fit expanding and evolving business processes Assist with User Acceptance Testing (UAT) of system modifications and new development Assist with user access and permissions modifications within Dynamics 365 Assist with gap/fit analysis for new acquisitions and legacy software sunsetting Be a key member of the team to help transition one of our processing plants to D365 What We're Looking For: Bachelor's degree in Finance, Accounting, Information Systems, or related field Proven experience with Dynamics 365 Finance & Operations, particularly in finance and accounting modules Strong understanding of financial processes and accounting principles Excellent problem-solving and analytical skills Ability to work collaboratively with cross-functional teams Strong communication skills, both written and verbal Experience with system configuration, customization, and testing Knowledge of regulatory requirements and compliance standards in finance and accounting ERP experience, Microsoft D365 preferred Ability to work independently and as part of a team Possess a strong attention to detail Strong organizational and time management skills Drive change with a positive attitude Interact with all levels and show empathy Shows passion for growth and development within a team Preferred Skills / Qualifications: Certification in Dynamics 365 Finance & Operations Project management skills Prefer 2+ years of experience documenting functional requirements, workflow, and/or translating business/functional requirements to technical specifications for system improvements Why Join Us: At MMPA, we are a drug-free facility, and maintaining a safe, healthy, and productive work environment is a top priority. As part of our commitment to your well-being, all applicants will undergo a drug screening during the hiring process. By joining MMPA, you'll become part of a company with a strong legacy in the dairy industry, while also embracing a forward-thinking culture that values growth, wellness, and teamwork. We are excited to welcome a passionate individual who is eager to contribute to our success and advance their own career. If you're ready to make a meaningful impact and collaborate with a dynamic team, we'd love to hear from you! Ready to join our team? Apply today! We look forward to hearing from you! MMPA is an equal-opportunity employer and values diversity in our workforce. To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities. This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice. PI81b27bbc19d5-26***********1

We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let's grow together, enjoy more, and inspire each other.Work #LikeABosch Reinvent yourself:At Bosch, you will evolve. Discover new directions: At Bosch, you will find your place. Balance your life:At Bosch, your job matches your lifestyle. Celebrate success:At Bosch, we celebrate you. Be yourself:At Bosch, we value values. Shape tomorrow:At Bosch, you change lives. Job Description In this role, you will work as a member of a dynamic team of test engineers and technicians responsible for validating rack and pinion electric power steering systems. Your primary duty will be to carry out tests and inspection of pre-production steering systems, including use of specialized test rigs, computer programs, electronic equipment, and hand tools. Strong collaboration and communication with test engineers and fellow technicians is essential to succeed in this role. Active participation in continuous improvement activities and cross training will offer you an exciting chance to build your skills and grow your career, while supporting your peers to do the same. Complete various types of tests for electrical power steering systems including functional performance, misuse, environmental, durability and NVH testing Use specialized test equipment and software, including servo hydraulic actuation, data acquisition, and CAN communication Analyze, disassemble and inspect test samples upon test completion Devise test equipment setup to evaluate performance and operation of electric power steering systems for non-standard testing needs Troubleshoot and find solutions for product and test bench setup problems Read test schedules, work orders, test manuals, product specifications, wiring diagrams, and schematics and apply to test set up Compare graphical and numerical test data against specifications Collaborate with test and NVH engineers and technician counterparts regarding testing procedures and results and to resolve problems Physical Demands / Work Environment: Ability to work in a laboratory and manufacturing assembly environment, which could include standing for much of the day. Responsibilities include the need to lift, carry, push, and pull material weighing up to 30 pounds on a frequent basis. Ability to support engineering's working hours and flexibility for overtime based on delivery demands On-site support required 100% Qualifications High School diploma or equivalent (GED). 1-3 years of experience using basic mechanical skills and use of hand tools. 1-3 years of experience using Microsoft Office Tools, especially Excel Experience with WinWert and TestRun Automotive experience specifically utilizing CanAlyzer and/or Vector tools. Good communication and team skills Data acquisition experience Additional Information Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable. Equal Opportunity Employer, including disability / veterans *Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

IT Helpdesk/PC Support Technician Essential Duties & Responsibilities: Help Desk and support requests through ticketing system, in person, and/or phone Follow up on outstanding requests to ensure timely resolution On-boarding, off-boarding, maintain user accounts and hardware Support for audio and video conferencing equipment Maintain and monitor internal assets to ensure accurate inventory records Other duties may be added and/or assigned as needed Qualifications: Ability to work in a dynamic team environment Experience with Windows operating systems, including Windows 11 and Windows 10 Experience with Office 365 and Office applications Familiarity with email services - Microsoft Exchange, Office 365 Familiar with PC hardware Experience supporting Mobile devices (iOS, Android) and computer peripherals Familiarity with conference room hardware technologies - Lifesize, Microsoft Teams, and similar solutions Familiarity with audio/video conferencing and scheduling concepts Familiarity with VoIP (ShoreTel/Mitel) phone system and administration Basic networking skills for troubleshooting Exposure to IT ticketing or Helpdesk system Experience in an Active Directory, Azure Active Directory Hybrid environment Familiarity with Windows Group Policy Objects (GPO) Knowledge of Intune/Endpoint manager support and Autopilot a plus Strong customer service and troubleshooting skills Good communication skills, verbal and written Good at multitasking and prioritizing issues Requirements: College diploma or university degree in the field of computer science with related area of focus or 2+ years relevant work experience Working knowledge of computer hardware and software fundamentals. A+ certification, MCP, MS-900, and AZ-900 certification, CCNA certification a plus. As part of our lean, high-impact IT team led by experienced subject matter experts, you'll have the opportunity to gain hands-on experience and exposure to tools such as Microsoft Azure, Intune, Identity Governance & Security, Copilot AI, Defender, Purview, DevOps, SQL, Fortinet, and modern data practices. You'll gain exposure to the systems, processes, and challenges of our global IT operations. We offer access to professional IT training and encourage you to take initiative and dive into the areas that interest you most, such as cloud infrastructure, security, automation, or other emerging technologies. #LI-HYBRID

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desk side Support Representative Distributed Client Services Location: ANN ARBOR,MI 48108 Duration: 1 Year (with possible extension) Prior experience supporting Thomson Reuters customer strongly preferred. Mac OS support in enterprise environment strongly preferred. Knowledge of MS Windows 7, Mac OS, MS Office, MS Exchange and PC & Mac Hardware Intermediate to Expert end user of common office technology (MS Office, Web-based Applications, etc.), history of self-training on new applications as necessary Strong technical aptitude, troubleshooting and organizational skills Superior customer service orientation Experience working with multiple groups Excellent communication and interpersonal skills Qualifications share resume Additional Information If you are interested, Please contact Shubham ************ ***************************

div itemprop="description"section class="job-section" id="st-company Description"divp class="googlejobs-paragraph--empty"/ph2 class="title"Company Description/h2/divdiv class="wysiwyg"pAbout Collabera:/ppbr//pp Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing amp; IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing amp; Solutions) Permanent Placement Services and Vendor Management Programs. /ppbr//pp Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. /ppbr//p/div/sectionsection class="job-section" id="st-"divp class="googlejobs-paragraph--empty"/ph2 class="title"Job Description/h2/divdiv class="wysiwyg" itemprop="responsibilities"pspan Duration: 4 Months/spanbr//pp• Provide exemplary client support and technical issue resolution via phone and email. /pp• Provide exemplary client support and technical issue resolution via email as needed/pp• Maintain strong knowledge on supported products/pp• Meet performance objectives in call quality, customer satisfaction surveys, and call handling/pp• Provide timely follow up on outstanding client issues/pp• Effectively communicate and interact with staff assigned to assist in resolving client issues/pp• Facilitate general web-based sessions to aid new customers in implementing CS software/pp• Assist with Customer Service queues and Service Reception as needed/pp• Strong call handling soft skills/pp• Strong software and hardware troubleshooting skills/pp• Ability to self manage and work as a contributing member of a team/pp• Ability to stay motivated in a fast paced, high pressure environment/pp• Strong research and problem solving skills/pp• Ability to quickly learn and master technical or complex information/ppbr//pp Additional Job Requirements/pp• 1 Year of customer service experience required/pp• Associates or bachelor's degree a plus/pp• Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. /ppbr//p/div/sectionsection class="job-section" id="st-additional Information"divp class="googlejobs-paragraph--empty"/ph2 class="title"Additional Information/h2/divdiv class="wysiwyg" itemprop="incentives"pTo schedule an interview, please contact;/pp Rakhi Sharma/pp************/p/div/section/div

Responsibilities The IT Support Analyst is an in-office position on the H.W. Kaufman Service Desk Team, dedicated to supporting internal employees. This role involves providing both on-site and remote support. Shifts are from 8:00 am to 5:00 pm and 11:00 am to 8:00 pm eastern hours, with an initial training period of 6-8 weeks from 8:00 AM to 5:00 PM EST. * Maintenance, installation, and troubleshooting of computers and peripherals, training on company-supported applications, and asset shipment * Record, track, and document all incidents and resolutions in the ITSM Platform * Document processes and procedures for non-incidents such as shipping of equipment * Evaluate documented resolutions and analyze trends for ways to prevent future problems * Receive and manage returned hardware within the asst management platform * Provide first contact support of incoming requests to the Service Desk via Five9 phone support, ITSM Platform, or in person to ensure courteous, timely, and effective resolution of end-user issues * Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as required * Provide user-level guidance and training on the use of company applications * Contribute to internal analyst and external user-facing knowledgebase as needed * Adjust ticket and phone queue availability based on current workload and/or projects * Ensure that no Requests or Incident exceeds 30 days in age * Alert management to emerging trends in incidents * Deploy pre-packaged software using distribution tools and processes as requested by end users * Deploy hardware to on-site and remote user Qualifications * 1+ years of experience in Information Technology and business/industry preferred * Excellent phone etiquette and written communication abilities * Ability to set priorities and see work through to completion in a timely manner * Strong troubleshooting, analytical and critical thinking skills * Exceptional customer service skills with the ability to work independently and as a team * Self-motivated and a willingness to take initiative * Strong experience using and troubleshooting Windows 10/11 * Experience using and troubleshooting mac OS, iOS, and Android OS * Preferred knowledge of Active Directory Account Management and Citrix Cloud VDI * Familiarity with the use and troubleshooting of Microsoft Office 365, and video conferencing applications such as Microsoft Teams * Experience with an ITSM platform such as Jira Service Management and ITIL framework * Experience imaging computer devices through a system such as SCCM * Knowledge of file systems and file level permissions * Ability to lift 30-50lbs without assistance * Ability to work 1 on-call weekend shift every other month to provide support for select urgent issues (Cell phone availability) * Willingness to take on special projects outside of scope of responsibility as needed * Enroll your personal Android or iPhone device in company InTune MDM About Our Company H.W. Kaufman Group is a powerful global network of companies dedicated to shaping the future of insurance. With thousands of dedicated professionals across an extensive network of over 60 offices around the world, we lead by offering innovative solutions that are at the forefront of the industry. We are privately owned and thus free from the influence of Wall Street. This allows us the ability to adapt to constantly fluctuating market conditions. From brokerage, underwriting, and real estate to claims, loss control and risk management services, our depth of services is unrivaled. Equal Opportunity Employer The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, pregnancy, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate. In addition, Kaufman will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Our client, a leader in the marine and heavy truck industry, is seeking a Production Support Technician to join their team. As a Production Support Technician, you will be part of the production team supporting various operations. The ideal candidate will have a strong work ethic, attention to detail, and reliability, which will align successfully in the organization. **Job Title:** Production Support Technician **Location:** Commerce, MI **Pay Range:** **What's the Job?** + Washing parts that come out of manufacturing + Cleaning and prepping parts using tools such as wire wheels, flap wheels, and air tools + Reading and interpreting blueprints to prepare parts for the next stage (part testing) + Providing general shop support and maintenance + Assisting with packaging and shipping operations **What's Needed?** + Ability to perform physical tasks + Experience with machine operations + Attention to detail + Strong work ethic and reliability + Experience using power tools **What's in it for me?** + Competitive pay + Opportunity for growth within the company + Supportive team environment + Hands-on experience with industry-standard tools + Engagement in a dynamic work environment **Upon completion of waiting period associates are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

ABOUT US Working at Hello Innovation is more than just a job. It's an invitation to reinvent the world as we know it, to go against the grain of what's possible and to rewrite the rules along the way. Every day we get up and challenge ourselves to solve problems that matter, the problems that impact billions and bring radical change and improvement to humankind. This may sound like a crazy, lofty goal, but we came from nothing (no investors or debt) and for nearly two decades our products have touched hundreds of millions of people. We've proved that industries change, problems are solved and lives are improved when design, technology, and the unexpected collide. And we're just getting started. A career at HI isn't for everyone. We're an eclectic team of dreamers, creators and doers who are on a mission to bring meaningful innovation to the world. If you're looking to be inspired, challenged and leave work every day knowing you did the best work of your life, you've come to the right place. ABOUT THE JOB Technical support is different at Hello Innovation. We don't believe in red tape or limits; we'll arm you with the resources you'll need to exceed customers' expectations and deliver a truly remarkable experience. As a Tech Support Hero, you'll help new clients get started and current ones get the personal support they need. Whether you're training clients, helping bring an idea to life, or troubleshooting a technical issue, you'll make an impact on someone's life with our meaningful products. The best part? You actually have the opportunity to build relationships with customers, shape our products, grow in your position, and act as a liaison between our departments ﹘ ultimately creating the best possible experience for our customers. ABOUT YOU * You're a tech nerd at heart. You can't wait to get your hands on the latest and greatest technology. You're a quick study when it comes to learning new products or features and are eager to look under the hood to understand how things work. * You love to create. You have an eye for great design and love to create, whether it's graphic design, websites, videos or photography. * You're a modern-day MacGyver. You love the challenge of troubleshooting and rotating through different technical skill sets to solve issues. * Empathy is your middle name. You have an uncanny ability to relate to people's emotions and empathize when technology is not working as expected. * Helping people energizes you. You have strong people skills and are motivated to do what's best for the customer, anticipating their needs and adjusting for roadblocks. * You've mastered the art of communication. You have excellent verbal and written communication skills and can gracefully break down, solve, and explain even the most complex problems; tailoring your communication style to different audiences. * No babysitter required. You're the ambitious, "roll up your sleeves" type that's comfortable working in a dynamic, fast-paced environment autonomously. * This isn't your first rodeo. You have experience analyzing and solving technical problems and have a proven track record of improving customer support systems. * You're flexible. You understand that issues don't only happen from 9-5 and are able to work a schedule that's based around our customers' needs. YOUR RESPONSIBILITIES * Troubleshoot and resolve client issues, identifying patterns to diagnose symptoms and causes. * Play a key role in improving our products and processes by identifying and providing feedback on customer issues. * Inspire excitement around our products by helping clients understand their impact and potential. * Help our clients get the most out of our products by providing assistance, sharing knowledge and empowering them to bring their visions to life. * Train new customers, arming them with the skills they need to hit the ground running. * Build relationships with our customers and advocate new features and ideas on their behalf. * Contribute to building new processes, systems and documentation to elevate the overall customer experience. COMPENSATION & PERKS * Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid to give a sh*t and make a real impact on people's lives when they need it most. * Be part of something (really) big. Our products touch over 45 million people every month, and we are chasing problems that billions suffer from. Not just any problem, the ones that are filled with purpose and meaning. This is your chance to be more than a number and make history. * No red tape. Say goodbye to pointless meetings or political hoops to jump through. We're scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable. * Learning animal environment. Learn more here than any other place on earth. We make sure you never stop growing and offer an allowance for continued learning. * We ignite the best in you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you. * A creative, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun. * Plus many more. Additional perks include a full benefits package, daily catered lunches, team activities, paid holidays, bonuses and much more. Diversity isn't just a checkbox. At Hello Innovation, our eclectic team from all walks of life is our secret sauce to meaningful innovation. Needless to say, we are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 4 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive . At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people: Be Transparent – open and honest is not optional Be Helpful – enthusiastic, flexible, supportive, and team oriented Be Exceptional – together we can go beyond great, and be exceptional If you share our values, are excited about our mission, and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you. What you will be doing As a Technical Support Team Leader, you will be responsible for leading and assisting the technical support team with core service desk and onsite team activities. You will also be responsible for coordinating with the Engineering and Onsite team to make sure there is a complete feedback loop to continue to improve service levels. Some key duties in this role will include: Lead the technical support team, including the Service Desk team and Onsite team, ticket processing to ensure team efficiency and adherence to process and procedures Be a role model in terms of execution of technical support team job responsibilities, including consistent execution of tickets, customer service, etc. Lead and assist the technical support team with core service desk team and onsite team activities such as ticket management, troubleshooting hardware and software issues, maintaining documentation, onboarding clients, and escalating issues to the proper team member for resolution Support and assist team members to ensure consistent team success with SLAs and client satisfaction results Optimize the quality review process and provide feedback to team members on areas for improvement Coach and mentor new hires and well as team members advancing to roles within the technical support team (i.e. Service Desk team, SME areas, SDEP, Support System Administrator). Demonstrate initiative and capability in learning new technologies Lead proactive service initiatives Assist Support Services Manager with schedule coordination, process adherence, and quality reviews Assist Support Service Manager in coordinating automation initiatives as part of setup and deployment of computers, as well as processing of tickets Coordinate coverage and management of team schedules, including time off requests, for the Service Desk and Onsite team Assist with support ticket processing on an as-needed basis Provide support after-hours as part of a team on-call rotation Experience & skills that will enable your success Demonstrated passion for technology and client service Excellent communication and writing skills Proven ability to provide exceptional client service Consistent track record of demonstrated ambition with successful results Effective decision-making skills Proficient critical thinking skills Ability and passion to continuously learn new technologies in a fast-paced environment Bachelor’s degree or experience in related field Proven leadership skills including leading team meetings, knowledge transfer to team members, etc. 4+ years of experience in a technical support role Able to identify issues in job processes and improve them; automate processes when needed 4+ years of customer service experience Demonstrated experience leading successful initiatives/special projects Why you will excel and love working at Awecomm You will fit right in if you love to provide exceptional service, work as a team, and love technology. Some key indicators include: Excited to work with the latest technology and cybersecurity solutions Own your experience, and be proud of it Excited and passionate about learning new technology Want to collaborate with others to solve problems and find a better way Always looking to make improvements – continuous improvement focus and really enjoy making an impact Drive and ambition to grow and initiate change Put the needs of others, especially clients, first Excited to come to work every day and help the TEAM succeed Flexible and have a positive attitude Ambition for advancement and your own continuous improvement commitment Career focused – want to grow and prepare for your next role at Awecomm Additional Reasons to love Awecomm Awecomm culture, values, purpose, and mission Casual work environment Work with great team members committed to the overall success of the team Fun office events and offsite activities Included 24/7 onsite fitness center Included access to onsite golf simulator Located in the heart of Troy, walking distance to several restaurants Onsite full-service café (when walking outside is not ideal) Office lounge, snacks, and free flavored water and soft drinks Competitive pay and benefits, including 401k Plan with company match Team recognition program – earn points toward swag, gift cards, & more Profit sharing plan – we all share in our collective success Career advancement with free career development Powered by JazzHR 3q8bYvbNjJ

The Opportunity We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will partner with users across the enterprise to provide technical support desk-side, remote and at jobsite locations. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow. Location You will work from our headquarters in Detroit, MI Responsibilities Your key responsibilities Support current versions of Windows operating systems: With hardware deployment and software installation. Hardware & Software: You will be responsible for staging computers, hardware deployment and setup, software installation, troubleshooting and providing solutions for a wide variety of hardware and software issues. Diagnose: Provide in-person and remote support of technical issues via telephone and with remote support software. Research and Train: Research solutions and provide recommendations for software and services. You will be responsible for training internal customers in the operation of software and hardware. Qualifications To qualify for the role, you must have Completed a minimum of High School Diploma or equivalent and technical training or professional experience. 3 years commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools. Proficiency using Microsoft Office suite and Windows operating system software. Experience steadfastly documenting all works performed in ticketing system. User Data Transfer to New laptops. Thorough understanding of hardware technical specifications and General Network experience. Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment. Ability and willingness to learn new skills quickly. Must be able to safely lift up to 40 lbs. Able to frequently work beyond forty hours per week Able to travel out of state, sometimes on short notice, and stay overnight as needed. Ideally, you'll also have CompTIA A+ certification Technical knowledge of basic networks Experience directly supporting PC deployment and refresh with end users EEO/AA Employer M/F/D/V Walbridge is an equal opportunity employer with a culture that promotes diversity in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, status as an individual with a disability, military, or protected veteran status or any other legally protected status. We prohibit discrimination in decisions concerning career development, recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment.

JobID: 210619893 JobSchedule: Full time JobShift: Night : Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment. At JPMorgan Chase, we excel in providing top-tier IT support that empowers businesses to succeed in a tech-driven world. Our expert team offers first-line support for hardware, software, and technology issues, ensuring smooth operations through efficient live chat and service requests. By leveraging advanced problem-solving techniques and diagnostic tools, we quickly resolve technical challenges, minimizing downtime and maximizing system functionality. With a strong grasp of hardware components, networking concepts, and operational management, we maintain robust technology systems while continuously enhancing processes for greater efficiency. As a Technology Support Specialist at JPMorgan Chase in Corporate - Data Center Services , you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction. Job responsibilities * Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures. * Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality. * Applies emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems. * Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions. * Demonstrates working knowledge of Microsoft Office products. * Exhibits general knowledge of a physical IT infrastructure (server, networking, storage). * Understands network concepts (switching, routing, perimeter security). * Has experience with physical layer infrastructure and testing tools (racking, cabling). Required qualifications, capabilities, and skills * Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support * Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues * Baseline knowledge of typical technology operational issues * Ability to work on a rotating schedule Preferred qualifications, capabilities, and skills * Familiarity with troubleshooting techniques for hardware, software, and technology system * Capability to document issues, procedures, and root cause analysis * Ability to balance tasks while documenting outcomes

UWM is looking for self-starters for our Mortgage Operations teams! You'll help make sure loan documents are handled quickly, correctly and on time. WHAT YOU SHOULD KNOW * 8-hour shift, Monday-Friday * Requires 100% full-time, on-site attendance in Pontiac, MI * No mortgage experience necessary * Paid training and professional development * Flexible start times * Medical, dental, vision and life insurance * On-site restaurants like Dunkin' and Starbucks * State-of-the-art gym membership available 24/7 to all team members * Eligible for free sports and concert tickets WHAT YOU WILL BE DOING Around here, we put our people first - investing in their growth and advancement so they can thrive in the industry. When you have motivated, committed people on your team, there's nowhere to go but far. WHAT WE NEED FROM YOU * High school diploma or equivalent * How to use office tools like Microsoft Office, Excel and/or Google Docs * Great attention to detail * Exceptional communication and customer service skills THE PLACE & THE PERKS A Campus Like No Other! Check it Out! United Wholesale Mortgage (UWM) • Main Campus • 585 S Blvd E, Pontiac, MI 48341 ★★★★☆ · Mortgage lender DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

body span id="spandesc"p class="p1"bAV/IT Senior Technician/bbr//pp class="p2"br//pp class="p3"bREnVisioning Technology, LLC - A full-service commercial IT / AV company/bbr//p ul class="ul1" li class="li2"AV/IT Design and Integration br//li li class="li2"Video Collaborationbr//li li class="li2"Networking br//li li class="li2"Service and Supportbr//li /ulp class="p3"bEducation /bbr//pp class="p2"Minimum of High school or trade school graduatebr//pp class="p2"Needed Certifications: CTS or CTS-I, OSHAbr//pp class="p2"Preferred Certifications: Crestron, Extron, Biamp, Clearone, and Cisco Certifications. br//pp class="p2"Looking for a quick learner that is self-motivated!br//pp class="p3"br//p div bRequirements/bbr/ /div ul class="ul1" li class="li2"Ability to work independently with no supervision br//li li class="li2"Strong understanding of construction and job sitesbr//li li class="li2"Deep technical knowledge of AV and ITbr//li li class="li2"A valid driver license, with a clean driving recordbr//li li class="li2"Reliable transportation with valid insurance br//li li class="li2"Attention to detailbr//li li class="li2"Excellent communications skillsbr//li li class="li2"Proficiency with Windows and MacOSbr//li li class="li2"Ability to lift 50lbs or more br//li li class="li2"Work from ladders or liftsbr//li li class="li2"Occasional after hours and weekend scheduled projectsbr//li /ulp class="p3"bDuties and Responsibilities/bbr//p ul class="ul1" li class="li2"Safely and Securely mounting equipment such as displays, projectors, cameras, racking equipment, etc.. br//li li class="li2"Maintain a safe working environmentbr//li li class="li2"Pull low voltage cabling through conduit and other locationsbr//li li class="li2"Terminate connectors of various connectionsbr//li li class="li2"Build, wire, and troubleshoot equipment racksbr//li li class="li2"Work with programmers and QC teams to insure project completionbr//li li class="li2"Mentor Technicians and Jr. Techniciansbr//li li class="li2"Keep warehouse area and work stations cleaned and organized br//li li class="li2"Perform other duties as assignedbr//li /ulp class="p3"bGrowth Opportunities/bbr//p ul class="ul1" li class="li2"After a waiting period, ability to work on becoming industry certifiedbr//li li class="li2"REnVisioning Technology, LLC is quickly expanding, we are looking for individuals who would like to grow in the AV/IT industrybr//li /ulp class="p3"bBenefits/bbr//p ul class="ul1" li class="li2"Paid Vacationbr//li li class="li2"Paid Holidaysbr//li li class="li2"Medical/Dentalbr//li li class="li2"Bonus programbr//li li class="li2"Gym Membershipbr//li /ulp class="p2"At REnVisioning Technology, we don't just accept difference - we celebrate it. Bring your difference as a strength, bring your drive as fuel!br//p div br/ /div/spanbr/ /body

Details: This is a two month, temporary position with the possibility of extension beyond the two months. Individuals will be required to be on-site for the duration of the two months, and open availability from 7am-9pm is required. Job Responsibilities: Provide technical end-user support via telephone. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls. Working in a higher education call center environment. Document technical questions and issues in ITSM tool and escalate to higher tier support teams as required. Ensure excellent customer service and confirm customers are satisfied with the provided solution. Details: Job Requirements: Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Prior Password reset and MFA experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system, a strong advantage. Familiarity and good working knowledge in PC hardware and software troubleshooting is a plus. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Must be willing to work in different shifts. Fresh graduates are encouraged to apply. #LI-BH1 #LI-ONSITE

SXI Support Paraeducator JobID: 11440 Non-Certified Student Support Services/Paraprofessional Date Available: ASAP District: Walled Lake Consolidated Schools Description: Please see attached job description

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Salary Ranges Compensation: $18.75/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Job Description IT Helpdesk/PC Support Technician Essential Duties & Responsibilities: Help Desk and support requests through ticketing system, in person, and/or phone Follow up on outstanding requests to ensure timely resolution On-boarding, off-boarding, maintain user accounts and hardware Support for audio and video conferencing equipment Maintain and monitor internal assets to ensure accurate inventory records Other duties may be added and/or assigned as needed Qualifications: Ability to work in a dynamic team environment Experience with Windows operating systems, including Windows 11 and Windows 10 Experience with Office 365 and Office applications Familiarity with email services - Microsoft Exchange, Office 365 Familiar with PC hardware Experience supporting Mobile devices (iOS, Android) and computer peripherals Familiarity with conference room hardware technologies – Lifesize, Microsoft Teams, and similar solutions Familiarity with audio/video conferencing and scheduling concepts Familiarity with VoIP (ShoreTel/Mitel) phone system and administration Basic networking skills for troubleshooting Exposure to IT ticketing or Helpdesk system Experience in an Active Directory, Azure Active Directory Hybrid environment Familiarity with Windows Group Policy Objects (GPO) Knowledge of Intune/Endpoint manager support and Autopilot a plus Strong customer service and troubleshooting skills Good communication skills, verbal and written Good at multitasking and prioritizing issues Requirements: College diploma or university degree in the field of computer science with related area of focus or 2+ years relevant work experience Working knowledge of computer hardware and software fundamentals. A+ certification, MCP, MS-900, and AZ-900 certification, CCNA certification a plus. As part of our lean, high-impact IT team led by experienced subject matter experts, you'll have the opportunity to gain hands-on experience and exposure to tools such as Microsoft Azure, Intune, Identity Governance & Security, Copilot AI, Defender, Purview, DevOps, SQL, Fortinet, and modern data practices. You'll gain exposure to the systems, processes, and challenges of our global IT operations. We offer access to professional IT training and encourage you to take initiative and dive into the areas that interest you most, such as cloud infrastructure, security, automation, or other emerging technologies. #LI-HYBRID

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) · Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · end user trouble shooting skills · Break/fix support. IMAC, data migration, pc refresh. · Installation, configuration and maintenance of windows, hardware's and software's. · Desktop and laptop installation ,configuration and upgradation · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************