Technical Support Specialist Jobs in West Bloomfield, MI

Job Description The Technical Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growing the American Battery Solutions (ABS) customer service portfolio. This role requires a high level of initiative, self-motivation, and engagement with internal and external stakeholders, targeting 100% customer satisfaction. This individual will work closely with our prototype and production engineering manufacturing teams, customers, as well as key suppliers and the validation and testing teams. Responsibilities: Lead service roles in our Product Development Process (PDP) and gate reviews. Perform the functional Serviceability Reviews as part of the Service Gate Review. Provide Platform Engineering input and tasks required to support new product introduction (NPI). Provide sustaining design engineering service support for existing products. Improvements include changes to products and processes. Analyze field returns to identify the root cause and corrective actions. Use documented data-driven and structured problem-solving methods. Provide technical support for the resolution of product issues in the field. Ensure customer satisfaction with product performance and field service activities. Create and submit field service reports; provide complete professional documentation to the customer Repair Order (RO). Provide support for after-hours and emergency 24/7 customer service. Develop and maintain spare parts and specialty tools programs with cross-functional operations support. Ability to travel to customer / OEM sites as needed to support the warranty and life cycle of our products. Lead in the development of troubleshooting flows and documentation. Prepare and approve quotations for field service activities. Review and approve field service reports; provide complete and professional documentation to the customer. Develop and maintain service programs with cross-functional operations support for each customer. Aid in the development of training programs for key customers and stakeholders to be utilized at customer sites, industry events, and new installations. Complete root cause analysis and corrective actions for product and process failures. Adhere to federal and state regulations. Adhere to all company policies, processes, and procedures. Performs other duties as requested, directed, or assigned. Predictable and reliable attendance. Position Qualifications: Bachelor’s degree in Business, Engineering, or a related field. Minimum of three (3) years of experience working in customer service. Minimum of three (3) years of experience leading teams of skilled mechanical and electrical service technicians. Minimum of five (5) years working with complex electro-mechanical systems. Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices. Highly collaborative with a genuine passion for customer service. Demonstrated experience working knowledge of Salesforce software application. Excellent analytical, communication, and presentation skills. Strong interpersonal skills to work with team members on all levels of the organization. Highly organized and detail oriented. Ability to travel approximately 25% domestically and internationally. Ability to work in a dynamic start-up environment where initiative and ownership are preferred. Assertive, and not afraid to share their opinion. Key Competencies: Customer Focus: Anticipates and takes action to meet customer needs. Establishes and maintains a productive and effective working relationship with customers, both internal and external, and gains their trust and respect. Focuses on Quality: Drives work results with a quality focus on actions and results. Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeks input from others, and identifies connections and/or root causes of problems. Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace. Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before. Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives. Physical Requirements / Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Prolonged periods sitting at a desk and working on a computer. Constantly operates a computer and other office equipment. Unpredictable working environments due to integration locations of our products. Ability to adjust focus, especially due to concentration on a computer screen. May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead. The person in this position needs to occasionally move about in industrial environments and on uneven terrain. The noise level in the work environment can be moderately loud. Must be able to manipulate equipment for calibration and modification. Prolonged periods of operating equipment. Why Join Us American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce. Benefits Overview Paid time off includes 3 weeks of Vacation and 72 hours of Sick Time, 15 holidays, and parental leave. 100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance. Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings. Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement. Voluntary benefits offerings. Tuition assistance. Employee Referral Program. Employee development and career growth opportunities. About Us American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu’s 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business. As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts. The Location - Lake Orion American Battery Solutions Headquarters and Innovation Center is located in the heart of South-East Michigan in Orion Township. Orion Township is a Pure Michigan Trail Town that has a long-standing dedication to enhancing trails and pathways in its community, which is home to the Polly Ann Trail, Paint Creek Trail, and Iron Belle Trail. The township boasts more than 50 miles of trails. Southeast Michigan also boasts some of the best eating around! Whether your interest is in furthering your education, enjoying one of the many regional sporting events, or enjoying the vast outdoors that Michigan has to offer, you’ll be at the center of it here! AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.

Job Description The Certified Peer Support Specialist works as part of the Adult Outpatient/Case Management treatment team to provide one-on-one and/or group support and assistance to adults in their communities, helping them to overcome challenges and treatment barriers and stigma related to mental illness. CPSS provide services to help individuals to live happier, healthier lives. They serve in a variety of activities that require many skills and participation in the person centered treatment process. ESSENTIAL DUTIES and RESPONSIBILITIES include, but may not be limited to the following: Reports to work on time as scheduled and at the location assigned. Completes all required trainings within established timeframes. Provides peer support, linkage, and advocacy. Responsible for transporting/accompanying consumers to community appointments, clinic appointments, activities and other resources as identified in their person-centered plan. May assist clients in acquiring safe and stable housing, obtain eligible benefits, employment. May assist clients with developing a support system and provide support to increase independence. Assesses personal needs of clients in areas such as housing, finance, education, natural supports, self-care, vocation, and symptom management, and participates in the person-centered treatment process. Assesses client needs and mental health status during visits. Facilitates client involvement in the treatment planning process and social interaction. Practices and promotes Person-Centered Planning, Self Determination and Recovery principles. Works as part of a treatment team to facilitate efficient operation of the program and client services. Participates in team meetings. Participates in supervision and program staff meetings. Participates in developing problem solving strategies as related to client and program needs. Provides conscientious and reliable delivery of clinical services while maintaining high standards of personal conduct in a manner that fosters recovery and independence. Utilizes appropriate and effective interventions based on client needs. Creates a supportive environment conducive to client growth. Shares own recovery experience with consumers and provide support based on knowledge related to personal experiences with mental illness and symptom management. Respects the privacy and confidentiality of those they serve at all times, as well as respects the rights and dignity of those they serve. Completes the required State of Michigan Peer Training, pass the exam and become State of Michigan certified as a CPSS. Adheres to the Michigan Certified Peer Support Specialist Code of Ethics. Keeps current with emerging knowledge relevant to recovery, and openly share this knowledge with their colleagues and those they serve. Actively pursues recovery in their own life as well as role model recovery for others. Provides support and referral to needed services during crises. Completes all Progress and Chart notes within 48 business hours of service delivery. Maintains required 80 monthly direct service hours. Completes other assigned responsibilities in a reasonable established timeframe, within quality expectations. COMPETENCIES Equity Mindset-Understands and is committed to goals of equity, consistently centers equity in the organization’s work and workplace: Awareness of equity issues Ability to actively combat inequities CPSS has awareness of vulnerable populations and identifies disparities that prohibit access to healthcare services. CPSS believes in the potential and resilience of all clients and seeks feedback on the treatment effectiveness and satisfaction from disparity-vulnerable individuals and families. The CPSS is engaged in continuous learning and reflection of personal bias, assumptions and cultural awareness. Cultural Humility-Demonstrates the value of diversity and inclusion; fosters an inclusive environment that facilitates a diverse team thriving within the organization: Awareness Advancing diversity and inclusion CPSS values diversity and inclusion in the workplace; is respectful of the opinions of others and has awareness of the value of a multiple lens cultural perspective; contributing to the advancement of diversity and inclusion in the workforce and community. Communication-Uses effective written and oral communication with internal staff, teams and community served; demonstrates empathy and listening: Communication approach Inquiry and listening Collaboration CPSS demonstrates strong communication skills with professional peers, colleagues, clients and their family members. CPSS demonstrates professionalism through respectful, non-judgmental and welcoming interventions. Ownership and Quality of Work- Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality service: Taking ownership Quality of work product CPSS efficiently manages caseload, consistently meets required timeframes and ensures the highest quality of service delivery and consumer satisfaction. EDUCATION AND EXPERIENCE High School Diploma/GED. Some college preferred. Experience working in a clubhouse setting or drop-in participation is desirable. QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the education, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Possession of a valid Michigan Driver’s License with a good driving record. Access to a private vehicle for day-today performance, when needed. Completion of Peer Specialist Training within one year of hire. SKILLS AND ABILITIES Possess the ability to communicate with others clearly in writing and verbally, with active listening skills. Demonstrate an understanding of the application procedures for the entitlements that are needed to be able to reside in the community. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description IT Helpdesk/PC Support Technician Essential Duties & Responsibilities: Help Desk and support requests through ticketing system, in person, and/or phone Follow up on outstanding requests to ensure timely resolution On-boarding, off-boarding, maintain user accounts and hardware Support for audio and video conferencing equipment Maintain and monitor internal assets to ensure accurate inventory records Other duties may be added and/or assigned as needed Qualifications: Ability to work in a dynamic team environment Experience with Windows operating systems, including Windows 11 and Windows 10 Experience with Office 365 and Office applications Familiarity with email services - Microsoft Exchange, Office 365 Familiar with PC hardware Experience supporting Mobile devices (iOS, Android) and computer peripherals Familiarity with conference room hardware technologies – Lifesize, Microsoft Teams, and similar solutions Familiarity with audio/video conferencing and scheduling concepts Familiarity with VoIP (ShoreTel/Mitel) phone system and administration Basic networking skills for troubleshooting Exposure to IT ticketing or Helpdesk system Experience in an Active Directory, Azure Active Directory Hybrid environment Familiarity with Windows Group Policy Objects (GPO) Knowledge of Intune/Endpoint manager support and Autopilot a plus Strong customer service and troubleshooting skills Good communication skills, verbal and written Good at multitasking and prioritizing issues Requirements: College diploma or university degree in the field of computer science with related area of focus or 2+ years relevant work experience Working knowledge of computer hardware and software fundamentals. A+ certification, MCP, MS-900, and AZ-900 certification, CCNA certification a plus. As part of our lean, high-impact IT team led by experienced subject matter experts, you'll have the opportunity to gain hands-on experience and exposure to tools such as Microsoft Azure, Intune, Identity Governance & Security, Copilot AI, Defender, Purview, DevOps, SQL, Fortinet, and modern data practices. You'll gain exposure to the systems, processes, and challenges of our global IT operations. We offer access to professional IT training and encourage you to take initiative and dive into the areas that interest you most, such as cloud infrastructure, security, automation, or other emerging technologies. #LI-HYBRID

The temporary IT Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail-oriented, quick to learn new technologies, and be able to handle multiple tasks simultaneously. Primary work hours are between 8 AM and 5 PM, with hours of operation between 8 AM and 8 PM EST. Responsibilities * Provide end-user support for Tyler's internal customers via telephone, email, remote control, and in-person. * Maintain a high level of courteous customer service at all times * Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer-related issues * Learn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes * Aid the management team in conceptualizing updates and upgrades that will enhance Tyler's employees' experience Qualifications * Associate's degree in computer science or equivalent experience/certification * Demonstrated or previous experience installing, configuring, and supporting operating systems, PCs, printers, and other hardware, with entry-level knowledge of networking as well. * Ability to prioritize and complete multiple tasks in a fast-paced, technical environment * Excellent customer service, organizational, interpersonal, and communication skills * Prior phone/customer service experience is key * Ability to work independently and in a team environment * Demonstrated ability to maintain a positive, professional attitude

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) · Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · end user trouble shooting skills · Break/fix support. IMAC, data migration, pc refresh. · Installation, configuration and maintenance of windows, hardware's and software's. · Desktop and laptop installation ,configuration and upgradation · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

Starting wage up to: $18/hr. with experience Food Lovers Unite! Busch's is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor! What's in store? * Flexible schedules * Employee discounts * 401K with company match * Tuition reimbursement * Daily Pay available Ready to spice up your job and grow with us? Apply now and let's create the perfect pear together! Specific Accountabilities: * Responsible for the production of prepared foods items, including executing menus, hot food programs and producing sauces. * Ensure that all food and products are consistently prepared and served according to the Busch's recipes, portioning, cooking and serving standards. * Execute programs and procedures designed to promote deli hot case and hot food bar sales. * Assist in reducing store shrink by using fresh/distressed perishable items in preparation. * Rotate and cull product to ensure freshness and reduce shrink. * Prep for and prepare HMR items and reutilization recipes. Evaluate and fix merchandising of HMR platters throughout shift. * Identify and produce food production needs as directed by Deli/Bakery Manager. * Assist with hot food preparation for catering orders. * Clean and sanitize department including equipment, work/service areas, containers and utensils. * Follow and record Busch's utilization standards. * Maintain time and temperature food safety standards. * Assist with store food demonstrations as needed. * Represent our brand at outside company food events. * Stay current on food trends and new items relevant to department and building sales. * Contribute to organizational effectiveness by offering information and suggestions. * Execute with operational integrity by anticipating problems, taking preventative measures, and adapting to changes that improve our operations or guest experience. * Consistently follow Busch's policies and procedures. * Share our passion for our products by being familiar with our products and services and actively seeking and sharing that information. Requirements: * Minimum 3 years cooking experience. * Food safety certification or willingness to be certified. * This role typically works between the hours of 6:00 am - 7:00 pm any day Monday through Sunday. Other hours may be required as business dictates. * Proficient merchandising skills to ensure fresh and appealing displays in 'ready to eat' areas. * Proficient culinary skills to follow recipes, sauté, work with knives, create appealing product and determine product quality. * Proficient organization and planning skills, especially to manage multiple deadlines and projects. * Proficient cleaning abilities to meet sanitation and visual standards. * Proficient communication skills, including written, verbal and listening skills. * Proficient computer skills in excel, word and email. Able to learn and use a variety of proprietary applications and technology.

Job Title: IT Security / GRC Specialist Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at ***************** RESPONSIBILITIES: Engagement Description: * The EIS Compliance/Governance Analyst will be responsible for assisting in the responsibilities of executing the security framework compliance/governance activities and requirements for Our Client. * Day-to-day responsibilities will also include documenting adherence to governance requirements across policies/standards, procedures, controls, compliance, training and awareness, and preparing metrics/KPIs and reporting materials. * This role will report to the EIS ESF Manager. * Evaluate the design and operation effectiveness of Business/IT operations against the HITRUST CSF and identify areas of improvement * Interview SMEs, examine evidence documentation, analyze and perform testing * Learn the company functions/processes by conducting process walk throughs * Analyze root cause of issues, provide recommendations for process improvements and risk mitigation based on assessment findings * Collaborate with cross-functional teams to mitigate risks and ensure compliance with HITRUST CSF * Deliver effective and concise documentation that meets HITRUST quality standards * Prepare and provide reporting such as dashboards and metrics, on various areas of performance, issue analysis and assessment statuses * Utilize GRC tools to effectively manage assessment remediation plans and documentation * Serve as a HITRUST subject matter expert * Participate and provide support during audits, assessments, or other required third-party reviews. * Support initiatives/projects * Build relationships internally to foster a culture of teamwork and collaboration QUALFICATIONS: Top 3 Required Skills/Experience: * At least 3-5 years of work experience in Information Security, IT general controls, IT compliance, IT Assessments and/or IT audit experience as well as knowledge and understanding of governance, risk, compliance * Knowledge of security and risk frameworks, standards, best practices (e.g., HITRUST CSF, NIST CSF, ISO/IEC 27001, COBIT) * Self-starter with effective written and verbal communication skills along with strong critical thinking skill Required Skills/Experience: * Effective written and verbal communication skills and the ability to tailor communication style to the audience at hand * Experience in coordination and execution of the audit lifecycle, including evidence collection, review, observation tracking, management response collection and auditor relations and communication * Strong demonstration of problem-solving and decision-making ability * Experience working on testing of IT controls across systems, databases, applications and operating systems * Strong ability to frame and deliver messages based on experience and level of the listener * Strong critical thinking skills to actively pursue opportunities to develop and implement solutions to solve work problems * Must be able to solve problems, handle conflict, and make effective decisions under pressure with a highly professional demeanor * Strong organizational skills * Strong ability to adjust to changing priorities while multitasking effectively * Self-directed and works with minimal guidance * Proactively seeks guidance when needed Education/Certifications - Include: * Undergraduate university degree (4-year) preferred but not required * Masters (e.g., MBA, MSIS, MIS, etc.) degree preferred but not required * Five (5) years of combined IT experience to include two (2) years IT security work * Experience in Information Security, IT general controls, IT compliance, IT assessments and/or IT audit experience * Certified Information Systems Security Professional (CISSP), CISA, CPA/CA, CISM or other equivalent professional certification preferred but not required OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. *************************************************

The Opportunity We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will partner with users across the enterprise to provide technical support desk-side, remote and at jobsite locations. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow. Location You will work from our headquarters in Detroit, MI Responsibilities Your key responsibilities Support current versions of Windows operating systems: With hardware deployment and software installation. Hardware & Software: You will be responsible for staging computers, hardware deployment and setup, software installation, troubleshooting and providing solutions for a wide variety of hardware and software issues. Diagnose: Provide in-person and remote support of technical issues via telephone and with remote support software. Research and Train: Research solutions and provide recommendations for software and services. You will be responsible for training internal customers in the operation of software and hardware. Qualifications To qualify for the role, you must have Completed a minimum of High School Diploma or equivalent and technical training or professional experience. 3 years commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools. Proficiency using Microsoft Office suite and Windows operating system software. Experience steadfastly documenting all works performed in ticketing system. User Data Transfer to New laptops. Thorough understanding of hardware technical specifications and General Network experience. Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment. Ability and willingness to learn new skills quickly. Must be able to safely lift up to 40 lbs. Able to frequently work beyond forty hours per week Able to travel out of state, sometimes on short notice, and stay overnight as needed. Ideally, you'll also have CompTIA A+ certification Technical knowledge of basic networks Experience directly supporting PC deployment and refresh with end users EEO/AA Employer M/F/D/V Walbridge is an equal opportunity employer with a culture that promotes diversity in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, status as an individual with a disability, military, or protected veteran status or any other legally protected status. We prohibit discrimination in decisions concerning career development, recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment.

Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 4 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive . At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people: Be Transparent – open and honest is not optional Be Helpful – enthusiastic, flexible, supportive, and team oriented Be Exceptional – together we can go beyond great, and be exceptional If you share our values, are excited about our mission, and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you. What you will be doing As a Technical Support Team Leader, you will be responsible for leading and assisting the technical support team with core service desk and onsite team activities. You will also be responsible for coordinating with the Engineering and Onsite team to make sure there is a complete feedback loop to continue to improve service levels. Some key duties in this role will include: Lead the technical support team, including the Service Desk team and Onsite team, ticket processing to ensure team efficiency and adherence to process and procedures Be a role model in terms of execution of technical support team job responsibilities, including consistent execution of tickets, customer service, etc. Lead and assist the technical support team with core service desk team and onsite team activities such as ticket management, troubleshooting hardware and software issues, maintaining documentation, onboarding clients, and escalating issues to the proper team member for resolution Support and assist team members to ensure consistent team success with SLAs and client satisfaction results Optimize the quality review process and provide feedback to team members on areas for improvement Coach and mentor new hires and well as team members advancing to roles within the technical support team (i.e. Service Desk team, SME areas, SDEP, Support System Administrator). Demonstrate initiative and capability in learning new technologies Lead proactive service initiatives Assist Support Services Manager with schedule coordination, process adherence, and quality reviews Assist Support Service Manager in coordinating automation initiatives as part of setup and deployment of computers, as well as processing of tickets Coordinate coverage and management of team schedules, including time off requests, for the Service Desk and Onsite team Assist with support ticket processing on an as-needed basis Provide support after-hours as part of a team on-call rotation Experience & skills that will enable your success Demonstrated passion for technology and client service Excellent communication and writing skills Proven ability to provide exceptional client service Consistent track record of demonstrated ambition with successful results Effective decision-making skills Proficient critical thinking skills Ability and passion to continuously learn new technologies in a fast-paced environment Bachelor’s degree or experience in related field Proven leadership skills including leading team meetings, knowledge transfer to team members, etc. 4+ years of experience in a technical support role Able to identify issues in job processes and improve them; automate processes when needed 4+ years of customer service experience Demonstrated experience leading successful initiatives/special projects Why you will excel and love working at Awecomm You will fit right in if you love to provide exceptional service, work as a team, and love technology. Some key indicators include: Excited to work with the latest technology and cybersecurity solutions Own your experience, and be proud of it Excited and passionate about learning new technology Want to collaborate with others to solve problems and find a better way Always looking to make improvements – continuous improvement focus and really enjoy making an impact Drive and ambition to grow and initiate change Put the needs of others, especially clients, first Excited to come to work every day and help the TEAM succeed Flexible and have a positive attitude Ambition for advancement and your own continuous improvement commitment Career focused – want to grow and prepare for your next role at Awecomm Additional Reasons to love Awecomm Awecomm culture, values, purpose, and mission Casual work environment Work with great team members committed to the overall success of the team Fun office events and offsite activities Included 24/7 onsite fitness center Included access to onsite golf simulator Located in the heart of Troy, walking distance to several restaurants Onsite full-service café (when walking outside is not ideal) Office lounge, snacks, and free flavored water and soft drinks Competitive pay and benefits, including 401k Plan with company match Team recognition program – earn points toward swag, gift cards, & more Profit sharing plan – we all share in our collective success Career advancement with free career development Powered by JazzHR 3q8bYvbNjJ

UWM is looking for self-starters for our Mortgage Operations teams! You'll help make sure loan documents are handled quickly, correctly and on time. WHAT YOU SHOULD KNOW * 8-hour shift, Monday-Friday * Requires 100% full-time, on-site attendance in Pontiac, MI * No mortgage experience necessary * Paid training and professional development * Flexible start times * Medical, dental, vision and life insurance * On-site restaurants like Dunkin' and Starbucks * State-of-the-art gym membership available 24/7 to all team members * Eligible for free sports and concert tickets WHAT YOU WILL BE DOING Around here, we put our people first - investing in their growth and advancement so they can thrive in the industry. When you have motivated, committed people on your team, there's nowhere to go but far. WHAT WE NEED FROM YOU * High school diploma or equivalent * How to use office tools like Microsoft Office, Excel and/or Google Docs * Great attention to detail * Exceptional communication and customer service skills THE PLACE & THE PERKS A Campus Like No Other! Check it Out! United Wholesale Mortgage (UWM) • Main Campus • 585 S Blvd E, Pontiac, MI 48341 ★★★★☆ · Mortgage lender DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Sanhua Automotive is looking for an IT Specialist to join our team at our Auburn Hills, MI office. In this role, you'll provide deskside and infrastructure support, helping ensure our local and global teams stay connected and productive. Key Responsibilities: Respond to, evaluate, and prioritize all tickets assigned to the site's Deskside Support Group, ensuring efficient and effective resolution. Research and utilize available resources to troubleshoot new and complex technical issues. Record and track interactions with end-users and related activities using the service desk tool. Create and maintain Knowledge Base articles for recurring issues to promote self-service and knowledge sharing. Site IT Support: Configure, maintain, and troubleshoot PCs including operating systems (Windows), hardware components, and enterprise software. Perform preventive maintenance on Azure systems and peripherals. Set up new users, including accounts for email, Office 365, and OA systems. Upgrade Teamcenter, NX, and CATIA applications with the client guild book. And trouble shooting with supplier support team. Provide hands-on support for FortiGate and SonicWall firewall devices, including SSL VPN configuration and maintenance. Provide end-user support for a wide range of client applications. Administer and support customer portals, including user access setup, basic training, and troubleshooting. Provide support for various peripherals such as monitors, scanners and other office hardware. Vendor and Infrastructure Support: Contact software and hardware vendors for repair or replacement of defective products. Support the setup and maintenance of AV equipment in conference rooms and auditoriums. Assist in workstation administration and troubleshooting. Monitor and back up selected servers or manage network infrastructure components as needed. Administer and troubleshoot email services. Upgrade and update software packages on PCs and servers. Required Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (or 3+ years of equivalent work experience). Proven knowledge of hardware devices and their troubleshooting, including desktops, laptops, and peripheral equipment. Experience with Microsoft technologies and components such as Windows OS, Active Directory, and Office 365. Practical experience with network configuration and maintenance, including firewall and VPN setup. Skilled in portal/user access administration, with the ability to onboard and support internal and external users. Excellent communication and documentation skills. Ability to work independently and prioritize tasks in a fast-paced environment. Desired Skills: Exposure to or strong interest in Artificial Intelligence (AI) and modern IT tools and frameworks. Strong self-learning ability with a track record of acquiring new technical skills independently. Chinese language proficiency preferred. Experience working in an international company is a plus.

body span id="spandesc"p class="p1"bAV/IT Senior Technician/bbr//pp class="p2"br//pp class="p3"bREnVisioning Technology, LLC - A full-service commercial IT / AV company/bbr//p ul class="ul1" li class="li2"AV/IT Design and Integration br//li li class="li2"Video Collaborationbr//li li class="li2"Networking br//li li class="li2"Service and Supportbr//li /ulp class="p3"bEducation /bbr//pp class="p2"Minimum of High school or trade school graduatebr//pp class="p2"Needed Certifications: CTS or CTS-I, OSHAbr//pp class="p2"Preferred Certifications: Crestron, Extron, Biamp, Clearone, and Cisco Certifications. br//pp class="p2"Looking for a quick learner that is self-motivated!br//pp class="p3"br//p div bRequirements/bbr/ /div ul class="ul1" li class="li2"Ability to work independently with no supervision br//li li class="li2"Strong understanding of construction and job sitesbr//li li class="li2"Deep technical knowledge of AV and ITbr//li li class="li2"A valid driver license, with a clean driving recordbr//li li class="li2"Reliable transportation with valid insurance br//li li class="li2"Attention to detailbr//li li class="li2"Excellent communications skillsbr//li li class="li2"Proficiency with Windows and MacOSbr//li li class="li2"Ability to lift 50lbs or more br//li li class="li2"Work from ladders or liftsbr//li li class="li2"Occasional after hours and weekend scheduled projectsbr//li /ulp class="p3"bDuties and Responsibilities/bbr//p ul class="ul1" li class="li2"Safely and Securely mounting equipment such as displays, projectors, cameras, racking equipment, etc.. br//li li class="li2"Maintain a safe working environmentbr//li li class="li2"Pull low voltage cabling through conduit and other locationsbr//li li class="li2"Terminate connectors of various connectionsbr//li li class="li2"Build, wire, and troubleshoot equipment racksbr//li li class="li2"Work with programmers and QC teams to insure project completionbr//li li class="li2"Mentor Technicians and Jr. Techniciansbr//li li class="li2"Keep warehouse area and work stations cleaned and organized br//li li class="li2"Perform other duties as assignedbr//li /ulp class="p3"bGrowth Opportunities/bbr//p ul class="ul1" li class="li2"After a waiting period, ability to work on becoming industry certifiedbr//li li class="li2"REnVisioning Technology, LLC is quickly expanding, we are looking for individuals who would like to grow in the AV/IT industrybr//li /ulp class="p3"bBenefits/bbr//p ul class="ul1" li class="li2"Paid Vacationbr//li li class="li2"Paid Holidaysbr//li li class="li2"Medical/Dentalbr//li li class="li2"Bonus programbr//li li class="li2"Gym Membershipbr//li /ulp class="p2"At REnVisioning Technology, we don't just accept difference - we celebrate it. Bring your difference as a strength, bring your drive as fuel!br//p div br/ /div/spanbr/ /body

Huntsman is seeking an IT Specialist - Business Applications - Manufacturing Central Apps supporting the IT Division located in The Woodlands, Texas. This position will report to the IT Manager Sr - Manufacturing Center of Excellence. In summary, as the IT Specialist, you will: * Lifecycle global or regional strategic applications. Maintain proper documentation of this life-cycling. Life-cycling includes but is not limited to * Planning and Requirements * Design from architecture designs * Testing and Deployment * Operations and Maintenance * Retirement * Rationalization * Stakeholder and business owner communication * Assist in the implementation of projects. * Communicate tactfully and effectively both verbally and in writing and maintains effective work relations with those encountered during the course of employment. * Follow the sun support during critical incidents. * Work closely with the customer, understanding the issues and requirements associated with their business processes, assisting them in evaluating viable options, and when appropriate, make recommendations on technology solutions or configuration changes. * Play a key role in the planning, designing, configuring, installing, training, unit testing, and commissioning of new technology solutions. * Ensure that all relevant standards with regard to data management, system security, data security, account management and change control are satisfied to maintain the integrity of the managed systems. Provide production support for assigned business systems including, maintaining data security and integrity, controlling user access, third and fourth level support, and coordinating with other technical resources to assist as necessary. * Any other items needed to ensure that the manufacturing technology team meets the needs of Huntsman as determined by MT management. Be flexible and adaptable to new instructions and/or dynamic organizational priorities is critical for job success. Qualifications You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. The candidate must have an unrestricted right to work for Huntsman in the United States. Minimum Qualifications * Associates Degree in Business/Computer Science and 5+ years of experience. * Or Bachelor's degree in Business/Computer Science and 3+ years of experience. * Experience in leiu of degree - 10+ years in like positions. Skills and knowledge * In depth level knowledge of the following technology areas: * Firewalls and cyber security best practices * Networks, subnetting, packet flow * Servers, storage, backups, high availability, fault tolerance * Backups and disaster recovery * Active Directory and Group Policy * Virtual Desktop technologies (Azure, VMware, etc.) * Automation tools and processes * PowerShell / scripting * Diagraming skills for system design artifact creation * Development and deployment of IT projects from MT Architecture designs * Database design, structured query language, tables, queries, field relationships * Some knowledge of: * Data lakes and data warehousing * Programming with various languages * Mobility Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local. Please refer to ****************************************************** for Company's Data Privacy and Protection information. All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service. Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in "@huntsman.com" , and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at ******************************************** Additional Locations: Arlington, Texas, Conroe, Texas, Freeport, Texas, Los Angeles, California, McIntosh, Alabama, Rock Hill, SC

Job Description Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network #LI-ONSITE #LI-KG1 What do you need to succeed? 1-3 years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making.

Union NON-UNION Full-Time/Part-Time Part-Time Open Date 6/4/2025 Closed Date 06/18/2025 Location Administration Building - Information Technology Description Salary: $15.7621 Hourly MINIMUM QUALIFICATIONS: Currently enrolled in or recently graduated from a program in a computer related field -OR- possession of a CompTIA A+ or equivalent certification. GENERAL STATEMENT OF DUTIES: Performs technical tasks that encompass the installation, administration, maintenance, documentation, and optimization of processes, technology devices, and software; works under the supervision of the Chief Information Officer or designated staff member. STATEMENT OF TASKS: * Assists with various IT and business tasks based on areas of focus below; * Answers questions and interfaces with County IT consumers; * Review, research and resolve assigned incidents and service requests; * Assists in ensuring incident and service request documentation is created, updated and complete; * Supports security solutions and ensures security policy compliance for all supported systems; * Communicate consistently and effectively with supervision and ensure awareness of status, problems and issues; * Various tasks as assigned based on area of focus; * Follow all County and department policies and procedures. ASSIGNMENT AREAS: Cybersecurity - User, environment and device security. Assist in ensuring security posture is aligned with business objectives. Systems Management - Active Directory, Azure, Office 365 maintenance and support. Assist in maintaining and supporting servers, systems and user accounts. Data Analysis - Collect, organize, analyze and interpret data to support and enhance IT and county-wide business functions. End User Support/Research - Support end users while researching and analyzing systems, software and processes important to them. Assist in improving overall user experience. User Experience/Anthropology - Discover end user use of technology services and how experience is affected by solutions provided. ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES: * Highly self-motivated and directed; * Ability to work in and remain professional in a high stress environment; * Demonstrated understanding of IT customer service. KEEP UP-TO-DATE Follow Genesee County Human Resources and Labor Relations on Facebook and LinkedIn for the latest opportunities to become part of Team Genesee. Discover how you can contribute to our common purpose of making a positive impact on Genesee County while enjoying the many advantages of a career with us. For more information about our benefits packages and the diverse range of departments we serve, visit ************************ Genesee County is proud to be a MVAA Bronze Level Certified Veteran Friendly Employer. Join us and let's build a brighter future for Genesee County.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Salary Ranges Compensation: $18.75/Hour Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. This will be posted for a minimum of 3 days or until the position is filled.

Job Description The Youth Peer Support Specialist (YPSS) position works as part of a treatment team to facilitate the efficient operation of the Child & Family program and client services. The Youth Peer Support Specialist assists youth who are receiving mental health services in a variety of activities that require many skills and participation in the person centered treatment process. The YPSS position is full-time ESSENTIAL DUTIES and RESPONSIBILITIES include, but may not be limited to the following: Reports to work on time as scheduled and at the location assigned. Provides youth peer support and advocacy. Builds and fosters relationship with the youth and the family and others working with the youth. Assists youth in pursuing appropriate resources including safe and stable housing, eligible benefits, establishing a healthy support system and increased independence. Prepares youth to fully participate in their own meetings and treatment planning process. Practices Person Centered Planning and Recovery principles. Works as part of a treatment team to facilitate efficient operation of the program and client services. Participates in developing problem solving strategies as related to client and program needs. Shares own recovery experience with consumers and provide support based on personal knowledge of mental illness. Serves as a role model and active participant in supporting youth in meeting their treatment plan goals. Participates in supervision and program staff meetings. Participates in developing problem solving strategies as related to client and program needs. Provides conscientious and reliable delivery of clinical services while maintaining high standards of personal conduct in a manner that fosters recovery and independence. Utilizes appropriate and effective interventions based on client needs. Creates a supportive environment conducive to client growth. Respects the privacy and confidentiality of those they serve at all times, as well as respects the rights and dignity of those they serve. Complete the required State of Michigan Youth Peer Specialist Training, pass the exam and become a State of Michigan certified YPSS. Adhere to the Michigan Peer Support Specialist Code of Ethics. Keeps current with emerging knowledge relevant to recovery, and openly share this knowledge with their colleagues and those they serve. Actively pursue recovery in their own life as well as role model recovery for others. Completes all Progress and Chart notes within 48 business hours of service delivery. Maintains required 80 monthly direct service hours. When appropriate, completes all other duties in a reasonable established timeframe, within quality expectations. When appropriate, responsible for transporting consumers to community appointments, clinic appointments, activities and other resources as identified in their person-centered plan. COMPETENCIES Equity Mindset-Understands and is committed to goals of equity, consistently centers equity in the organization’s work and workplace: Awareness of equity issues Ability to actively combat inequities YPSS has awareness of vulnerable populations and identifies disparities that prohibit access to healthcare services. YPSS believes in the potential and resilience of all clients and seeks feedback on the treatment effectiveness and satisfaction from disparity-vulnerable individuals and families. The YPSS is engaged in continuous learning and reflection of personal bias, assumptions and cultural awareness. Cultural Humility-Demonstrates the value of diversity and inclusion; fosters an inclusive environment that facilitates a diverse team thriving within the organization: Awareness Advancing diversity and inclusion YPSS values diversity and inclusion in the workplace; is respectful of the opinions of others and has awareness of the value of a multiple lens cultural perspective; contributing to the advancement of diversity and inclusion in the workforce and community. Communication-Uses effective written and oral communication with internal staff, teams and community served; demonstrates empathy and listening: Communication approach Inquiry and listening Collaboration YPSS demonstrates strong communication skills with professional peers, colleagues, clients and their family members. YPSS demonstrates professionalism through respectful, non-judgmental and welcoming interventions. Ownership and Quality of Work- Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality service: Taking ownership Quality of work product YPSS efficiently manages caseload, consistently meets required timeframes and ensures the highest quality of service delivery and consumer satisfaction. EDUCATION AND EXPERIENCE High School Diploma/GED. Some college preferred. Experience as a consumer of mental health services. QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the education, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Possession of a valid Michigan Driver’s License with a good driving record. Access to a private vehicle for day-today performance, when needed. Completion of Youth Peer Training within 6 months of hire. SKILLS AND ABILITIES Possess the ability to communicate with others clearly in writing and verbally, with active listening skills. Demonstrate an understanding of the application procedures for the entitlements that are needed to be able to reside in the community. Be able to demonstrate a basic understanding of budgeting, household management, nutrition, and be able to teach these skills to others. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

tdpustrong Salary: $15.7621 Hourly/strong/u/p pustrong MINIMUM QUALIFICATIONS: /strong/u/p pCurrently enrolled in or recently graduated from a program in a computer related field strong-OR- /strongpossession of a CompTIA A+ or equivalent certification./p pustrong GENERAL STATEMENT OF DUTIES: /strong/uPerforms technical tasks that encompass the installation, administration, maintenance, documentation, and optimization of processes, technology devices, and software; works under the supervision of the Chief Information Officer or designated staff member./p pustrong STATEMENT OF TASKS:/strong/u/p ul li Assists with various IT and business tasks based on areas of focus below;/li li Answers questions and interfaces with County IT consumers;/li li Review, research and resolve assigned incidents and service requests;/li li Assists in ensuring incident and service request documentation is created, updated and complete;/li li Supports security solutions and ensures security policy compliance for all supported systems;/li li Communicate consistently and effectively with supervision and ensure awareness of status, problems and issues;/li li Various tasks as assigned based on area of focus;/li li Follow all County and department policies and procedures./li /ul pustrong ASSIGNMENT AREAS:/strong/ubr/ Cybersecurity - User, environment and device security. Assist in ensuring security posture is aligned with business objectives.br/ Systems Management - Active Directory, Azure, Office 365 maintenance and support. Assist in maintaining and supporting servers, systems and user accounts.br/ Data analysis - Collect, organize, analyze and interpret data to support and enhance IT and county-wide business functions.br/ End User Support/Research - Support end users while researching and analyzing systems, software and processes important to them. Assist in improving overall user experience.br/ User Experience/Anthropology - Discover end user use of technology services and how experience is affected by solutions provided./p pustrong ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES:/strong/u/p ul li Highly self-motivated and directed;/li li Ability to work in and remain professional in a high stress environment;/li li Demonstrated understanding of IT customer service./li /ul pustrong KEEP UP-TO-DATE/strong/ubr/ Follow Genesee County Human Resources and Labor Relations on Facebook and LinkedIn for the latest opportunities to become part of Team Genesee. Discover how you can contribute to our common purpose of making a positive impact on Genesee County while enjoying the many advantages of a career with us./p pFor more information about our benefits packages and the diverse range of departments we serve, visit ************************** pGenesee County is proud to be a MVAA Bronze Level Certified Veteran Friendly Employer. Join us and let's build a brighter future for Genesee County./p /td