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Technical Support Specialist Jobs in Trenton, NJ

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  • Field Support Technician

    Insight Global

    Technical Support Specialist Job 21 miles from Trenton

    Insight Global is looking for Field Support Specialists for a large Telecommunication and Renewables client. This position is stationed at different sites in various locations. The ideal candidate will have an interest in the telecommunications industry and want to complete survey and design work. This person must have their own car to drive from their home to each site and will be reimbursed for the mileage they use during work hours. On a daily basis, this person will be collecting observable data on the overall telecommunication infrastructure, such as telephone poles, address information, and anything else that is visually identifiable. As well as, completing survey and design work and scheduling site meetings with commercial and corporate property managers for interior surveys. This individual must be comfortable with travel and potential overnight stay. Required Skills and Experience: 1. Successful completion of HS diploma or GED 2. Own vehicle & valid driver's license 3. Interest in the telecom industry and comfortable working in the field 4. Comfortable with customer interaction 5. Flexibility to commute / stay overnight in a hotel if needed (hotel prepaid & food voucher included) Nice to Have Skills: 1. Previous experience or exposure to working with telephone poles or cables (coaxial cables, copper cables etc.) Hours: (5) 8 hour days per week. Travel: 1-2 weeks at a time. Typically deploy on a Monday morning and come back Friday afternoon. 50/50 to 75/25 travel to local work. Willing to travel at least 26 weeks out of the year or more. Compensation: $21.00/hr Benefit packages for this role include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $21 hourly 9d ago
  • Support Technician

    The Crox Group

    Technical Support Specialist Job 6 miles from Trenton

    Support Technician/Electrical Technician Top Skills circuit board repair Electrical coordinates problem-solving small-gauge wiring Skilled in circuit board repair and fine-pitch soldering using microscopes (SMT components and small-gauge wiring). Familiar with inventory management, parts ordering, and test equipment handling. Able to locate test sites using coordinates, maps, and GPS. Strong troubleshooting and problem-solving abilities; effective team player and communicator. Comfortable coordinating with remote field personnel and supporting drive test teams. Proficient with Microsoft Windows, Excel, Word, PowerPoint, and mapping software. Excellent verbal and written communication skills; able to interact with customers and clearly report issues. Dependable, punctual, and able to self-manage tasks and schedules while working independently in the field. Highly organized with solid time management skills; able to thrive in a dynamic, fast-paced environment. Must possess a valid driver's license with a clean driving record. Able to pass a criminal background check. Willingness to travel for up to two weeks at a time (total travel less than 25%). Must be available to work on-site in Lawrenceville, NJ, five days a week. Standard work hours: 8:00 AM - 5:00 PM, with occasional extended days as needed.
    $44k-76k yearly est. 3d ago
  • Mergers and Acquisition Migration Specialist

    Mission Staffing

    Technical Support Specialist Job 25 miles from Trenton

    Our client, a global advisory firm, is executing a large-scale divestiture for a major financial institution and is seeking a Migration Specialist to join the program team. This role is critical in ensuring the successful and secure transfer of digital content, systems, and user access as part of the business separation. As a Migration Specialist, you'll be responsible for hands-on execution of file and content migrations using Microsoft 365 tools and other enterprise platforms. You'll also work closely with Business Analysts and Technical PMs to map data, manage permissions, and support functional teams throughout the transition. Responsibilities Include: Execute file, email, and SharePoint/OneDrive content migrations as part of IT separation Use migration tools and scripts to move structured and unstructured data securely Coordinate with business and technical teams to ensure accurate data mapping and classification Troubleshoot migration issues and support cutover planning Support user communication and post-migration validation efforts Collaborate with global teams across multiple time zones Requirements: 5-10 years of experience in IT migrations, infrastructure, or systems integration Hands-on experience with Microsoft 365 (SharePoint, OneDrive, Outlook) and related migration tools Familiarity with data governance, user permissions, and access controls Strong troubleshooting and issue resolution skills in high-stakes environments Excellent communication and collaboration skills; ability to work across functional and global teams Experience supporting M&A, divestitures, or large-scale enterprise migrations is a strong plus
    $64k-111k yearly est. 4d ago
  • Lab Computing Analyst.

    Pyramid Consulting, Inc. 4.1company rating

    Technical Support Specialist Job 28 miles from Trenton

    Immediate need for a talented Lab Computing Analyst. This is a 06+months contract opportunity with long-term potential and is located in Lansdale, PA(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-72571 Pay Range: $32 - $33.75/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Shift timings-40 HR/wk, M-F, 8 AM -5 PM Applies professional-level technical skill and judgment to provide non- routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions. Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation Implement customer specified benchtop computing design and processes Administer and assures connectivity of customer's Windows based platform Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers Manage On-boarding, retirement, and relocation of equipment Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc. Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for instrument vendor Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams Provide technical support for new system validations and change management efforts Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client Submit weekly Engineer reports to the team lead by COB on the last business day of the week Act as client Liaison for software/hardware related inquiries Participate in client team meetings Provide support across all client Enterprise practices as required Demonstrate appropriate use of office equipment/software after training · Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Expectations of Work Environment: Live Animal Research Special Projects: N/A Key Requirements and Technology Experience: Key skills; Bachelor's Degree with two plus years of technical experience OR Associates Degree with three plus years of technical experience OR High School Diploma or equivalent with five plus years of technical experience Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources. Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams. Experience with scientific instrumentation. Experience in Life Science environment or pharmaceutical is a MUST. Experience working in GxP, ISO, and FDA compliant facilities. Excellent customer service skills complimented by an ability to listen to and interpret client requests. Ability to troubleshoot complex technology issues. Strong verbal and written communication skills. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes. Technology Requirements: · Experience with technologies including Microsoft Office, networking, remote computing and backup systems. Experience with scientific instrumentation Experience in Life Science environment Experience in a validated environment Experience working in GxP, ISO, and FDA compliant facilities Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. · Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals. · May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment. Hiring manager Notes: Client is focusing more on people who can present themselves well. Soft skills will be more important, he wants a cultural fit. As this person will talk to the scientist and other stakeholders regularly. No remote IT support exp, look for ppl with physical IT support exp. a lot of walking involved from 1 building to another. Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $32-33.8 hourly 11d ago
  • Information Technology Support Engineer

    Coforge

    Technical Support Specialist Job 10 miles from Trenton

    Job Title: IT Support Engineer Skills: Laptop imaging and deployment, Troubleshoot, Configure, Reset Active Directory, Windows OS and Microsoft Office Suite, TCP/IP, DNS, DHCP Experience: 2-3 Years Job Type: Full-time We at Coforge are hiring for IT Support Engineer with the following skills: Perform laptop imaging and deployment using standard tools and procedures. Manage IT asset inventory, including tracking, auditing, and reporting. Handle laptop shipping and receiving with proper documentation. Support user onboarding and offboarding (account setup, access provisioning, hardware allocation). Provide end-user support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve hardware and software issues. Configure and troubleshoot network printers. Perform basic networking tasks (IP configuration, connectivity checks, patching). Reset Active Directory passwords and manage user accounts. Install and update software applications in line with company policies. Collaborate with IT team members to ensure high service availability and performance. Monitor and respond to tickets via the IT helpdesk system in a timely manner. Ensure compliance with IT security policies and best practices. 2-3 years of experience in IT support or desktop support roles. Strong knowledge of Windows OS and Microsoft Office Suite. Experience with Active Directory and user account management. Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Hands-on experience with hardware troubleshooting and peripheral support. Excellent communication and interpersonal skills. Ability to prioritize tasks and manage time effectively. Strong problem-solving skills and attention to detail.
    $72k-102k yearly est. 9d ago
  • Consumer Support Specialist (must live in MN)

    Ultimate Staffing 3.6company rating

    Technical Support Specialist Job 24 miles from Trenton

    Hours: M-F 10:30 AM - 7:00 PM Pay: $40-$42k Provide phone-based support to consumers on hearing instruments and connectivity products (approx. 20 calls/day). Address consumer inquiries, troubleshoot issues, and resolve complaints professionally Guide consumers to hearing care providers Document interactions and maintain detailed records across systems Ensure a positive customer experience and promote products and services Collect and relay possible trends, problems, and suggestions for improvement May perform miscellaneous tasks/projects as directed by Supervisor Requirements: Minimum high school diploma or GED required MUST be tech savvy. Excellent oral and written communication skills required. Must speak and write clearly and professionally. 1 - 2 years of customer service experience is preferred Genuine interest and desire to help people Ability to organize and prioritize work in a fast-paced environment Ability to work both independently and as part of a team Working knowledge of Microsoft Word, Excel, and Outlook All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $40k-42k yearly 10d ago
  • Private Equity Associate - Technology & Software

    Alexander Chapman

    Technical Support Specialist Job 25 miles from Trenton

    A Philadelphia-based lower middle-market private equity firm is seeking a Private Equity Associate to join its investment team, with a focus on control-oriented investments in the technology and software sectors. The firm targets founder-owned and growth-stage businesses and has a strong track record within the tech vertical. Key Responsibilities: Support all aspects of the investment process, including sourcing, due diligence, execution, and portfolio management Conduct in-depth financial analysis, market research, and competitive landscape reviews Build and maintain financial models, including LBO, DCF, and comparable company analyses Prepare investment committee presentations and related internal/external materials Work with portfolio companies on strategic initiatives, add-on acquisitions, and operational improvements Qualifications: 2-4 years of experience in investment banking (preferably in technology coverage), private equity, or management consulting Strong financial modeling and valuation skills Demonstrated interest in technology and software business models, including SaaS Ability to work independently in a lean team environment Excellent written and verbal communication skills Why This Role: Significant responsibility and exposure to deals early in your tenure Direct interaction with senior investment professionals and management teams Opportunity to play a meaningful role in a growing, entrepreneurial platform with a focused sector strategy To express interest or learn more, please reach out confidentially.
    $62k-96k yearly est. 5d ago
  • Pre-Install Configuration Technician I

    Canon U.S.A., Inc. 4.6company rating

    Technical Support Specialist Job 18 miles from Trenton

    US-NJ-Monroe Type: Full-Time # of Openings: 1 NJ - Monroe About the Role Canon USA in Monroe, NJ is seeking a Pre-Install Configuration Technician I (Tech, Config/Rem PreInstl I). The Pre-Install Configuration Technician I performs basic pre-install and setup of all assigned machines per Canon USA Pre-Install/Configuration Shop Standards. Begins OJT training in configuration. May also be required to complete basic used equipment evaluations. Continues to pursue development of technical skills via Canon training and OJT, and assists in other Logistics areas as assigned. This position requires full-time presence at your assigned office(s)/worksite(s)/territory. Your Impact Performs assigned pre-installs /configurations each day at or above the established benchmark for the model Maintains appropriate monthly average labor time for “S” calls, dependent on assigned work load and availability Achieves monthly accountability expectations for position (based on shop tech matrix) Maintains constant high level of work quality and consistent conformance with published standards Maintains all technical information and Canon property assigned Communicates well with fellow team members, and other Internal departments regarding the timely completion of assigned work related to pre-installs and/or preparation of used machines Assists and/or cross train in other Logistics functions as assigned Available to work overtime, as required, which may include weekends Consistently follows all documented shop processes and procedures Maintains shop cleanliness and security About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus less than one year of related experience Degree in Electronics, or equivalent training in Military/Trade School/Industry, with at least 1 year Electrical/Mechanical industry experience, or at least three months hands on pre-install experience as a temporary employee Experience with electro-mechanical / electronics repair is required Good working knowledge of personal computers, general and office application software Basic understanding of networking Capable of accessing E-support via a computer and using other on-line tools Capable of updating System Software on Canon connected device Logical thinking possessing ability to learn and apply acquired knowledge Ability to gain working knowledge and aptitude on all current Canon MFDs Good technical and non-technical communication skills Demonstrates a willingness and is successful at working in a team environment Demonstrates a positive work attitude Strong communication skills Begins OTJ Training in configuration of MFDs within segments 1-7 (Seg 1: Up to 20 PPM, Seg 2: 21 - 30 PPM, Seg 3: 31-40 PPM, Seg 4: 41-69 PPM, Seg 5: 70-90 PPM, Seg 6: 91-109 PPM, Seg 7: Over 109 PPM) Works under close supervision for several months to a year Must complete foundational training within first year of employment (Online Pre-Req and classroom training) Must be in position and show consistent performance for minimum of one year, prior to consideration for promotion Travel to support other RDCs as assigned (valid driver's license and acceptable driving record necessary) Must be able to frequently lift up to 50 lbs. Must be able to lift up to 75 lbs. with assistance/using a team lift Frequent kneeling and standing Potential repetitive use of manual screw drivers Use of chemical cleaning solvent We are providing the anticipated rate for this role: $17.20 - $21.15 hourly Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-AV1 #CUSA #PM19 #LI-ONSITE #ID22 PId6cbf436c563-37***********5
    $17.2-21.2 hourly 9d ago
  • IT Support Administrator

    A2C 4.7company rating

    Technical Support Specialist Job 31 miles from Trenton

    Our operations rely heavily on technology solutions including Custom Software Solutions, Technology Infrastructure, Data Warehouse, Modern Communication and Productivity Technology Solutions. We are looking for a passionate, skilled IT Administrator who will be responsible for the effective provisioning, installation/configuration, operating and maintenance of systems hardware and software, networking, communications and related infrastructure and provide necessary technical support for employees, contractors and vendors. The successful candidate will also participate in technical research and development to enable continuing innovation within the infrastructure, operating/security procedures and protocols. Essential Duties and Responsibilities (Technical) • Oversee all IT infrastructure, network and devices to ensure 100% uptime and timely end user device management and connectivity support. • Troubleshoot problems with networks, web services, hardware and software, mail services and overall aspects of network security. • Take initiative on routine maintenance, audit and infrastructure upgrades as necessary. • Administer and escalate resolution to critical user support requests as necessary while effectively delegating tasks to vendors, peers or contractors as applicable. • Work with vendors, including our Managed Services Provider, along with suppliers, contractors and peers as needed on various projects while communicating effectively and providing PLA leadership timely updates. • Responsible for the configuration, installation, and maintenance of desktop/laptop computers, servers, network, phone, security & printing equipment while working effectively with vendors or external technicians if applicable. • Work with public cloud environments for resource provisioning, debugging connectivity issues and working with MSP and ISPs to resolve issues or implement hybrid deployment solutions. • Automate routine tasks such as deployment of software, security policies, domain controller management, VPN, firewalls, antivirus, remote desktop management etc. • Communicate within and outside the organization effectively and be a technology enabler. • Optimize network security, including assigning and administering user privileges. • Serve as a key contributor to proactive security testing, disaster recovery planning, updating security policies. • Effectively work on multiple projects, issues and tasks at a time while keeping the documentation up to date. • Consistently learn new tools, technologies, procedures and best practices to improve operating and individual performance. • Inventory, organize IT assets, software/hardware, and other licenses effectively with Jira Asset Management or similar software and enables proactive/automated alerting, remediation, and replenishment procedures. • Assist with user onboarding, off-boarding, provisioning technical resources and tools when necessary. • Qualifications • Must demonstrate a thorough understanding of network operating systems, desktop operating systems and software (Microsoft Office 365: Word, Excel, Teams, SharePoint, OneDrive, PowerPoint and Outlook/Exchange), Internet, antivirus software, and ability to learn new software), troubleshooting procedures, networking components (fire walls, routers, hubs, ether switches), printers, faxes and other network peripherals, back-up system and recovery procedures, and telephone systems, and related equipment. • Well versed with Identity management, secure IT operation best practices and procedures including safe password management, privacy practices and automated security and data governance methods. • Automation Experience with various scripting or programming languages as applicable such as windows batch files, linux shell scripts, python or perl scripting as needed. • Experience with basic cloud infrastructure networking, security and service configuration with Azure and AWS.• Well versed with networking configuration with Domain Controller, Active Directory, IP configurations, VLANs, Subne • Experience optimizing current and futuristic data security, backup and retention policies and access control. • Experience with configuration management, license management and automated endpoint management, deployments, device automation etc. • Excellent time and project management, issue tracking & reporting and documentation skills using tools like Jira, Confluence, Jira Asset Management, Jira Service Management etc. •
    $62k-90k yearly est. 46d ago
  • Senior Technical Support Engineer (SIP / VoIP / FoIP)

    T38Fax

    Technical Support Specialist Job 25 miles from Trenton

    Job DescriptionSalary: T38Fax is seeking an experienced Technical Support Engineer with a wealth of experience troubleshooting SIP / VoIP / FoIP issues in a customer-facing role. We're excited to be scaling our customer support team to keep up with the rapid growth of our popular T.38 Fax Over IP (FoIP) service. In this senior-level role we expected you to be well-versed in fundamental network concepts, with a demonstrated history of troubleshooting customer SIP and VoIP calls. The ideal candidate will also have experience diagnosing facsimile transmissions over SIP, especially if that experience involved T.38 Fax Over IP sessions. First, a Word About Fax Fans of John Olivers How Is This Still A Thing segments might be amused to learn that fax remains deeply entrenched in the way many companies transact their daily business. Indeed, it seems fax is still very much a thing! In its annual report on the fax industry, Business Research Insights reports that the global fax market size was 2.36 billion in 2023 and is projected to reach 4.25 billion by 2032 at a compound annual growth rate (CAGR) of almost 7%. Its especially surprising, then, that most modern VoIP/SIP and cloud-based phone companies neither support fax over SIP nor understand how they might do so (until we show them how easy it is). Our fax-approved SIP trunks are ready to go today and fill a vital need in a growing and underserved industry that shows no signs of slowing down for many years to come. About You As a TechnicalSupport Engineer you will be responsible for diagnosing and resolving customer issues related to SIP trunking, T.38 fax transmissions, call quality, and network configurations. You will work closely with customers, internal teams, and vendors to ensure seamless communication experiences. You are a proud, card-carrying tech-geek with a superheros penchant for helping others. You breathe all things engineering, innovation, and data. Logic is your friend, and you use it generously. Equipped with an entrepreneurial attitude, you are relentlessly energetic and excited by new challenges. If you arent multi-tasking, it means you are under-challenged. You dont just capture packets, you use science (not superstition) to tame them. Your Mission This is absolutely not an IT help-desk role. We call our support team 'engineers' because of the highly technical nature of troubleshooting SIP and T.38 at industrial scale. You will: Provide Escalated (Tier 3) support for FoIP and SIP-related technical issues via email, phone and case management system (Zendesk). Diagnose and troubleshoot SIP signaling, call setup failures, one-way audio, jitter, latency, and packet loss. Analyze SIP traces, PCAP captures, and logs using tools like Wireshark and tcpdump. Support T.38 Fax Over IP (FoIP) implementations, troubleshooting failed fax transmissions and improving reliability. Work with PBX systems (Asterisk, FreePBX, 3CX, etc.), VoIP gateways, and SBCs. Assist customers with network configurations, NAT traversal and firewall rules. Escalate complex issues to engineering teams and collaborate with vendors as needed. Take ownership of reported customer issues and see problems through to resolution, ensuring proper recording and closure of all issues. Write documentation, knowledge base articles and FAQs, and document troubleshooting steps, best practices and solutions in the company's knowledge base for use by both internal staff and customers. Test interoperability of new VoIP/FoIP equipment and create user guides for various IP-PBX and SIP-compatible devices for use with our SIP Trunking service. Qualifications Expert-level support is a core component of our brand and is deeply ingrained in our culture. We look for a mix of the technical expertise, troubleshooting skills, and industry knowledge that will be needed to solve complex problems, including: Bachelor's Degree in Computer Science or related field, or combination of education and experience may be considered. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, NAT, VPNs and firewall rules) and networking protocols, in particular VoIP/SIP. Experience with fax and/or FoIP a plus. Experience with Wireshark. Experience with Asterisk, Kamailio, FreeSWITCH, OpenSIPS, or cloud-based VoIP APIs (Twilio, Plivo, Telnyx, etc.). Working knowledge of Linux/Unix Operating System. Careful, methodical approach to troubleshooting complex technical issues. Experience with help desk ticketing systems (Zendesk, Jira, ServiceNow, etc.). Excellent written and verbal communications including the ability to explain complex technical concepts to customers. Excellent customer-facing skills. Your Style Customer satisfaction is your goal, and you pursue it relentlessly You have an unquenchable desire to learn You communicate clearly and concisely with technical and non-technical audiences You are a multitasker with the ability to properly prioritize You happily follow established procedures, but know when to propose improvements Our Offer Competitive salary with annual profit-sharing bonus Casual, informal work environment Flexible working arrangements (remote/hybrid options) Generous PTO allowance Healthcare 401(k) Flyers tickets with VIP parking A team of aces An open mind for new ideas and methodologies Work Location & Compensation This role can be performed remotely, hybrid, or in-office at our headquarters in Conshohocken, just outside of Center City Philadelphia. Candidates who choose to work in-office may be eligible for higher compensation, additional in-office perks, and increased collaboration opportunities. Compensation for remote employees is adjusted based on market rates for their location. Our Story Founded in 2016 and based in Conshohocken just outside of Philadelphia, PA, T38Fax provides fax-optimized SIP trunks to business customers within the US and Canada. Were similar to a Voice Over IP (VoIP) phone company, except our network is optimized for fax transmissions instead of voice. Our product is unique and in high demand, were one of just a handful of companies that do this worldwide, and we have an exceptional reputation in the industry. In 2020, T38Fax was recognized by Inc. Magazine as one of the fastest growing companies in the US and by the Entrepreneurs Forum of Greater Philadelphia (EFGP) as one of the 100 fastest growing companies in the Philly metro area. We remain small and agile, which makes this a fun, dynamic, and challenging place to work. The work environment is casual and, for the most part, informal. Expectations are high and excellence is encouraged and rewarded. We strive to make sure that we have a team-oriented group that can also work well independently. If you enjoy working in a high freedom, high demand environment with a small but talented group of people this may just be the job for you. We offer a competitive benefits package including healthcare, a substantial number of paid days off (PTO), a generous profit-sharing plan, and access to our Flyers season tickets for yourself and a guest. We're a great group of people doing exceptional things for our customers and having fun doing it. Like any emerging growth company, this will be hard work, but more importantly, it will be fun and immensely rewarding. We think you already know if this is a position for you, and if so, we look forward to reviewing your application! Are you The One? If so, please send your battle plan and a certificate of your superpowers. Alternatively, a cover letter and resume will suffice. At least for now. remote work
    $81k-110k yearly est. 29d ago
  • Peer Recovery Support Specialist

    Henry J Austin Health Center 4.1company rating

    Technical Support Specialist Job 5 miles from Trenton

    Job DescriptionMAJOR FUNCTION Under the direct supervision of the Senior Director of Behavioral Health and Clinical Supervisor of Behavioral Health, with day to day oversight by the Lead Behavioral Health Counselor for Substance Use, the Peer Recovery Support Specialist fulfills a unique role in the support and recovery of patients with a substance use disorder. The Peer Recovery Specialist (PRSS) is a person in recovery from substance use disorder, who has been trained to work with others on his/her individual road to recovery and incorporate personal experience to inspire hope in those they serve. The PRSS will work closely with clients and in collaboration with a multi-disciplinary integrated care team to optimize the patient experience and connection to the MAT program. The PRSS will be responsible for connecting with existing patients and conducting targeted outreach in the and around the surrounding areas of Trenton. ESSENTIAL FUNCTIONS Provide exceptional service and/or care to all patients, customers and team members. With appropriate releases, communicates with family members and significant others as indicated. Work within the Greater Trenton area including high risk neighborhoods and areas to reach substance-using adults Conduct individualized and group meetings with clients and provide a set of non-clinical activities that engage, educate and offer support to individuals; Facilitating groups on recovery that are tailored to the needs of clients Teach and role model the value of every individual’s recovery experience, including modeling effective coping techniques and self-help strategies. Serve as a recovery agent (providing and advocating for any effective recovery-based services to aid clients in daily living). Assist clients with community integration and making connections to recovery supports in the community. Comply with all regulations under HIPAA and relevant grant funding as applicable Maintain appropriate records of activities, participants, fidelity, and outcomes Attends team meetings with the program personnel and clinical staff to report and review program progress. Contacts key personnel at participating centers and other service/health-related organizations with access to target population to identify status of services and coordinate patient care. Assists in the collections of outcome data. Provides reports according to instructions from program coordinating staff. Other duties as assigned Staff Development: Serves as a full member of the HJAHC clinical staff team. Participates fully in Behavioral Health departmental meetings and other agency meetings as warranted. Participates in professional and related meetings, conferences, and continuing education training as available; prepares reports as requested. Keeps appraised of developing areas of substance use and provides colleagues with updates as appropriate. Learns and implements various types of electronic and/or manual recording and information systems used by the Center or its related units. Assists with onboarding of new staff as supervising university interns as requested. ADDITIONAL RESPONSIBILITIES: Serves as a full member of the HJAHC clinical staff team. Participates fully in Behavioral Health departmental meetings and other agency meetings as warranted. Participates in professional and related meetings, conferences, and continuing education training as available; prepares reports as requested. Keeps appraised of developing areas of substance use and provides colleagues with updates as appropriate. Learns and implements various types of electronic and/or manual recording and information systems used by the Center or its related units. REQUIREMENTS: EDUCATION & EXPERIENCE: High School diploma minimum requirement with working knowledge of addictions and the process of recovery. At least two years of personal substance use recovery; LICENSURE AND/OR CERTIFICATIONS: Training and certification by the NJ Addictions Professional Board, Inc. Working knowledge of addictions, Peer Recovery Specialist Certification required KNOWLEDGE, SKILLS, ABILITIES AND OTHER (KSAO’s) Ability to read and comprehend instructions, correspondence and memos. Ability to write correspondence; effectively present information in one-on one and small groups to clients and other employees of the organization. Computer literate. Skill in the application of modern office techniques and practices and the use and care of office machines and equipment. Working knowledge of common software packages necessary to perform the functions of the position. Ability to review and abstract data from patient records. Bilingual English/Spanish preferred To perform this job successfully, an individual should have knowledge of Word Processing software as well as use of an electric medical record. PHYSICAL & WORK REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend, and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. Powered by JazzHR ibjz8YYNgi
    $41k-48k yearly est. 6d ago
  • Help Desk Technician II

    Unique Industries 4.2company rating

    Technical Support Specialist Job 25 miles from Trenton

    About Us Unique Industries is a family-owned business with over 60 years of industry experience. When you work for Unique, you get all the perks of larger corporations, such as 401K, multiple choices of healthcare plans, generous paid time off, and more. However, the difference between us and a larger corporation is that here at Unique, we are family. Your CEO and management team are involved in day-to-day operations and make sure that each location sees how much they are appreciated through annual company picnics and holiday luncheons. So if you're looking for a job that is exciting, rewarding, and team-focused - then apply today! We would love to have you come join the party. About Our Opportunity We are seeking a Help Desk Technician II to work in the Philadelphia Corporate office. The Help Desk Technician II will provide Level 1-2 IT support for Corporate and remote sites. This position is responsible for configuration, installation of components, and troubleshooting hardware/software. Responsibilities First escalation point for Help Desk I. Provide level 1-2 support for company laptops, desktops, workstations, servers, printers, and other peripherals in corporate and remote sites include configuration, installation of components, and troubleshooting hardware/software in a mixed OS environment. Enter and track IT support tickets. Follow asset management procedures. Identify support trends and work with Team Lead/Manager to address. Participates in IT assignments and projects as needed. Able to troubleshoot and address complex technical issues (Level 2) independently with little supervision. Troubleshoot issues with connectivity and user authentication include but not limited to VPN, MFA and user accounts. Assist with user account provisioning and terminations in AD. Perform other related duties as required and assigned. Qualifications Excellent knowledge of Operating Systems Advanced knowledge of office suite software Able to troubleshoot and diagnose complex technical issues (Level 1-2) independently with little to no supervision Demonstrates ability to diagnose and perform out of warranty computer hardware repairs and rebuilds Demonstrates ability to identify and help remedy security risks and propose solutions High School Diploma or its equivalent required; Associate's or Bachelor's Degree preferred 2 - 4 years of IT Experience required Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities. A+, Network+, and ITIL certifications preferred Valid State Driver's License required. Occasional travel may be required. Unique Industries, Inc. is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regards to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws. #LI-HYBRID
    $41k-68k yearly est. 4d ago
  • Associate Technical Support Analyst

    Gs1 Us 4.3company rating

    Technical Support Specialist Job 4 miles from Trenton

    Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world-class culture, and we make a huge impact on the way the world does business. What is in it for you As an Associate Technical Support Analyst at GS1 US, you will provide general network and computer support to internal customers. The analyst will function to support and resolve, laptop, mobile device, and hardware functions. You will have the opportunity to make an impact on the way the world does business. And you'll do it in a high performance, stable, and financially sound company. In return you'll be rewarded with great pay and benefits in a hybrid work culture. You'll work at a high-performance company with a world-class culture that invests in its employees. We don't just say culture is important to us, we have the data to back it up. Who you are You demonstrate a strong focus on people, complemented by exceptional customer service skills. You maintain a proactive and positive demeanor while thriving in a highly dynamic environment. Your track record as an effective team player is evident, as you are capable of instructing others through both written and verbal communication methods. You exhibit outstanding troubleshooting and problem-solving capabilities, along with a swift aptitude for acquiring new technologies and procedures. As a proficient communicator, you effectively engage with a diverse range of end-users. You excel in multitasking and prioritization, managing several high-priority tasks with minimal oversight while addressing multiple IT support requests efficiently. Your background includes substantial expertise in Windows 11 Professional, Microsoft Office 365 (Admin Center), and Azure (Entra). You hold a Bachelor of Science degree in Computer Science or a related field and possess 1 to 3 years of experience in IT support. What you will do In short, you will be responsible for; immediate analysis of customer problems; implementation of resolution action to restore function and avoid recurrence; act as the single point of contact for problem resolution; record all incidents; maintain accountability and ownership until the issue is resolved; create documentation to be later used for reference regarding troubleshooting issues; and perform customer follow-up. Here are a few more details about the role (other duties may be assigned): 1. Time Management and Organization Manage and prioritize support requests coming into the IT Support Team via FreshService. Coordinate tasks among both on-site and remote personnel, ensuring tickets are handled in a timely manner. Monitor team tickets to confirm procedures are followed and support requests meet SLAs. Contribute to projects involving IT best practices and policies across GS1 US. 2. Customer Service and Problem-Solving Serve as the first line of response to address basic support issues, verifying problems are resolved and collecting user feedback. Escalate critical issues to senior team members or management when necessary. Work with peers to maintain a high standard of customer satisfaction and service delivery. 3. Technical Support Responsibilities Support IT strategy, mission, policies, and standard operating guidelines. Conduct user account administration (additions, deletions, and changes) in Microsoft Active Directory (Azure AD (Entra)/On-Prem AD). Install, maintain, and troubleshoot laptop hardware/software for both technical and non-technical employees. Research and resolve technical problems to achieve successful resolution. Install and support peripherals (e.g., printers, scanners). Manage laptop application packages via Intune. Maintain and troubleshoot meeting room equipment. Evaluate software/hardware needs and suggest equipment or peripherals as required. Keep inventory records of equipment and related software. Monitor Fresh Service for new or updated support requests and collaborate with senior staff as needed. Partner with Cloud Engineering, Sr. Technical Support, and other teams on special projects requiring IT support. Participate in on-call rotation schedules as needed. Ready to be part of a team that believes the identification of everything makes anything possible? Apply today - we can't wait to hear your story. We are currently recruiting for this position, which offers a salary of $54,000 to $68,000. This position qualifies for participation in our annual employee bonus program. This position is also eligible for company-sponsored benefits, which include: Health (medical, RX, dental, vision) - effective day 1 401(k) with Employer Safe Harbor and Profit Sharing Contributions - effective day 1 Short and Long Term Disability Coverage Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions) Individual Wellness Platform Paid Parental Leave Generous PTO and Company Paid Holidays LinkedIn Learning Tuition Reimbursement Kudos (employee recognition and engagement platform) Catered Lunches 2x/week on in office days GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin. GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at GS1 US via-email, internet or directly without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired by GS1 US.
    $54k-68k yearly 7d ago
  • Client Support Staff

    Women Against Abuse 3.8company rating

    Technical Support Specialist Job 25 miles from Trenton

    Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves (2 100 bed safe havens and 15 transitional housing apartments), legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy. The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism. Responsibilities :The goal of the Client Support Staff (CSS) are to establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children. Working within the residential shelter and in coordination across various departments, CSS offer support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options. Responsibilities include but are not limited to: Providing tours, Off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.), and Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory. Requirements : A High School Diploma or the equivalent is required. At least one (1) year experience in an advocacy, crisis or shelter support position is required. The ability to read, write and comprehend English is required. Demonstrated ability to work effectively with a diverse population is required. Demonstrated ability to work effectively as a team member is required. Demonstrated commitment to service of others is required. Demonstrated proficiency in communication, both verbal and written, is required. Bilingualism is strongly preferred. Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire. Must provide Satisfactory child abuse, criminal and FBI clearances. (Any expenses paid by employer) Available Shift s : Located in the Germantown and Logan/Olney areas of Philadelphia, PA Part-Time: (16 hours/week) Saturday & Sunday 1:00pm - 9:00pm Part-Time (16 hours/week) Saturday & Sunday 3:00pm - 11:00pm Relief/Substitute: Hours worked based on hours needed (Minimum of 2 shifts per month are required to remain Relief) Pay Rate & Benefits : $16.47 an hour + Annual Increases, Years of Service Recognition increases (every 2 years of continuous service), EAP-Employee Assistance Program (self and household members), Pay differential for agency observed holidays and declared inclement weather, and accrual of Paid Sick Time. (Part-Time employees additionally receive PTO including Vacation, Personal and Holidays) We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We strongly encourage candidates of color, LGBTQ communities, veterans, and people with disabilities to apply
    $16.5 hourly 2d ago
  • IT Technical Support Specialist

    Connexus Technology 3.5company rating

    Technical Support Specialist Job 25 miles from Trenton

    body span id="spandesc"p style="margin-bottom:0in; line-height:normal; margin-top:0px"span style="" /spanbr//pp style="margin-bottom:0in; line-height:normal; margin-top:0px"bspan style=""JOB POSTING TITLEbr/ /span/bspan style=""IT Technical Support Specialist/span/pp style="margin-bottom:0in; line-height:normal; margin-top:0px"bspan style="" /span/bbr//pp style="margin-bottom:0in; line-height:normal; margin-top:0px"bspan style=""JOB DESCRIPTIONbr/ /span/bspan style=""We are seeking an IT Technical Support Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technical support requests across multiple locations. The role requires strong problem-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT Technical Support Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support./span/pp style="margin-bottom:0in; line-height:normal; margin-top:0px"bspan style="" /span/bbr//pp style="margin-bottom:0in; line-height:normal; margin-top:0px"bspan style=""RESPONSIBILITIES/span/bbr//p ul style="margin-top:0in" li style="margin-bottom:0in; line-height:normal"span style=""Manage and document all support requests in the designated tracking system(s)./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Verify the availability and proper installation of computers, software, applications, and components./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Educate users on proper policies and procedures for accessing IT support services./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s)./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Create and maintain documentation for workflow processes, policies, and procedures./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Provide technical support and services to all onsite locations, including over 220 locations in Philadelphia./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Maintain personal transportation and be comfortable traveling within the city of Philadelphia./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Be flexible with work hours, including nights, weekends, and on-call availability when necessary./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Perform related tasks as required./spanbr//li /ulp style="margin:0px 0in 0in 0.5in; line-height:normal"span style="" /spanbr//pp style="margin-bottom:0in; line-height:normal; margin-top:0px"bspan style=""QUALIFICATIONS/span/bbr//pp style="margin-bottom:0in; line-height:normal; margin-top:0px"i/ibr//p ul style="margin-top:0in" li style="margin-bottom:0in; line-height:normal"span style=""Proven experience in technical support and help desk operations./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Ability to establish and maintain effective working relationships with team members./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Experience in analyzing and resolving network-related problems./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Ability to modify network computing equipment and peripheral devices to meet user needs./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Flexibility with work schedules, including availability for on-call duties./spanbr//li /ulp style="margin-bottom:0in; line-height:normal; margin-top:0px"ispan style=""Preferred/span/ibr//p ul style="margin-top:0in" li style="margin-bottom:0in; line-height:normal"span style=""Experience in documenting and implementing IT policies and procedures./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Familiarity with IT asset management and tracking systems./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Experience providing technical support across multiple locations./spanbr//li li style="margin-bottom:0in; line-height:normal"span style=""Strong communication and organizational skills./spanbr//li /ulp style="margin-bottom:0in; line-height:normal; margin-top:0px"span style="" /spanbr//pp style="margin-bottom:0in; line-height:normal; margin-top:0px"span style=""This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply./spanbr//pp style="margin-bottom:0in; line-height:normal; margin-top:0px"span style="" /spanbr//pp style="margin-bottom:0in; margin-top:0px"bspan style="color:black"ABOUT US/span/bbr//pp style="margin-bottom:0in; line-height:normal; margin-top:0px"span class="ui-provider"Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership./spanbr//pp style="line-height:normal; margin-top:0px"bspan style=""Applicants must be authorized to work for any employer in the U.S./span/bbr//p div br/ /div/spanbr/ /body
    $42k-79k yearly est. 60d+ ago
  • Data Center IT Technician

    Ascent 4.1company rating

    Technical Support Specialist Job 28 miles from Trenton

    Ascent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development and operation of data centers and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient and technologically advanced mission critical facilities and offers clients a broad range of delivery models spanning shell & core, build-to-suit, turnkey and outsourced critical systems operations. Founded in 1998, Ascent provides a full spectrum of fast track services that include project programming, design management, facility assessment, development and construction management, commissioning and ongoing maintenance operations. Today, Ascent focuses on providing clients with innovative solutions and services yielding the highest levels of operational autonomy, efficiency and control. Ascent's clients include some of the most demanding mission critical organizations spanning multiple industries, Fortune 500 firms, and service providers. Job Description Install, test, modify and terminate fiber/coax/Cat 5/6 within customer data center or applicable telecommunication zones. Perform server installs, drives, switches, routers, ladder racks, cages and cabinets. Work with customer equipment, determine work priorities/manage order commitments; conduct advanced testing; install custom ladder racking. Perform custom installations; perform advanced troubleshooting/advanced fiber terminations; design/lead cage builds; troubleshoot security systems and customer equipment. Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures. Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations. Deploy cabinet rack mount PDU's. Install cable management systems to include wire managers and patch panels. Rack and stack customer equipment. Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.). Conduct carrier circuit maintenance. Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed. Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing. Work with customers to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO). Maintain detailed written records of all work activity. Manage and maintain Technicians, day to day operations and appropriate project staffing requirements. Escalate SRs that require additional information. Determine work priorities from the ticketing queue and ensures adherence to all commit times. May perform other duties as assigned. Qualifications High School Diploma or GED required 1+ years of related work experience with server builds in a production data center environment. One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA - CFOT, Comp-TIA A, Comp TIA Network+. Candidate must be able to lift up to 50 lbs throughout the day Candidate must possess strong communication skills Candidate must have a disciplined approach to managing task assignments. People skills, good judgment, and flexibility are critical to this position. Proficiency with basic operations of a PC is necessary; Proficient in MS Office and Outlook preferred Knowledge, Skills, and Abilities Knowledge of cable limitations to daily work (distance limitations, etc.) Able to read installation drawings (Visio drawings/spreadsheets). General knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.). Basic understanding of Unix / Windows booting process and commands. Troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects. Experience with troubleshooting all circuits with carriers. Understand System Command Language (Unix, Windows). Able to lift heavy equipment/items. Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation. Able to work days/nights/weekends/holidays, if needed and/or required. Must be able to travel up to 20% of the time to support additional data center locations as needed. Additional Information This position reports to the Data Center IT Lead. All interested candidates should apply through the ad or visit ****************** and select the careers tab to apply for the position. Ascent, LLC offers a full benefits package including medical, dental, vision, STD/LTD, life insurance, 401(k), PTO, paid holidays, casual work environment and more. Ascent, LLC is an Equal Opportunity Employer. We are committed to harboring an inclusive and diverse work environment and welcome all qualified applicants regardless of race, age, gender, sexual orientation, gender identity, religion, disability, national origin, protected military or veteran status, or any other status protected by the laws or regulations in the locations where we operate. These terms apply to all stages of employment with our company. Ascent, LLC actively works to create an inclusive environment where all of our employees can thrive, and we understand that having a wide range of experiences, viewpoints, and backgrounds help to make us both a stronger employer and a stronger business.
    $65k-113k yearly est. 9d ago
  • Information Technology Technician

    The Newgrange School 3.6company rating

    Technical Support Specialist Job 8 miles from Trenton

    Job Title - IT Coordinator The IT Coordinator will report to the Head of School/Principal/CEO and will The IT Technician is responsible for maintaining the school's technology infrastructure, providing technical support, and ensuring the efficient operation of IT systems across departments. This role includes troubleshooting hardware and software issues, managing networks, installing and configuring IT systems, and supporting end-users. The IT Technician will also play a key role in implementing IT protocols and best practices to enhance school operations. Key Responsibilities:Technical Support & Troubleshooting: Provide first-line technical support to teachers, staff, and students. Diagnose and resolve hardware, software, and network issues efficiently. Act as a liaison between end users and higher-level IT support. Provide training and technical assistance on IT systems and networks. Hardware & Network Maintenance: Install, configure, and maintain IT equipment, including computers, printers, network cards, and other devices. Assist in managing and troubleshooting network infrastructure, including TCP/IP, LAN/WAN configurations, and Wi-Fi networks. Monitor system and network performance, ensuring minimal downtime. Perform system troubleshooting, repairs, and data restoration. Conduct routine maintenance activities such as backups and security updates. Maintain software licenses and upgrade schedules as required. IT Strategy & Implementation: Institute protocols for the use of IT across school departments and projects. Provide recommendations on the most suitable IT solutions for the school's needs. Collaborate with other professionals to ensure IT standards and functionality are maintained. Support the organization in various capacities as needed. Security & Compliance: Ensure cybersecurity measures are in place, including antivirus updates and data protection policies. Monitor and enforce IT security protocols to protect school data and systems. Support compliance with school IT policies, NJDOE fingerprinting requirements, and industry best practices. Other Duties: Assist in setting up IT equipment for school events, meetings, and presentations. Support the philosophy and vision of The Newgrange School. Perform related duties as assigned by the IT Manager or Administration. Requirements Job Requirements: Experience in network management and help desk support is desired. Strong knowledge of IT systems, applications, and troubleshooting techniques. Understanding of TCP/IP protocols and LAN/WAN configuration. Ability to troubleshoot and repair hardware/software issues. Excellent communication, interpersonal, and organizational skills. Pays high attention to detail and has the ability to multitask effectively. Education in Information Technology, Computer Science, or a related field is preferred. IT certifications (e.g., CompTIA A+, Network+, Google IT Support) are a plus. NJDOE Fingerprints are required. Dedicated to Building a Diverse, Equitable, and Inclusive Workplace: We are an Equal Opportunity Employer welcoming all individuals to apply. Salary Description $43,000 - $53,000 Annually
    $43k-53k yearly 60d+ ago
  • Intern, IT

    Beumer Group 4.2company rating

    Technical Support Specialist Job 24 miles from Trenton

    BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description Are you passionate about tech and eager to gain hands-on experience in a real-world IT environment? Join our North American IT team and dive into a variety of exciting projects that will build your skills and confidence! Responsibilities: * Collaborate with IT pros and support teams across offices and remote locations. * Help monitor and maintain our network, systems, and devices. * Assist with setting up new hires, managing user accounts, and supporting day-to-day tech needs. * Learn the ropes of 1st-level tech support and troubleshoot hardware, software, and network issues. * Get involved in software installs, updates, and documentation. * Support IT inventory, printers, and computer maintenance. * Work on special projects and contribute to keeping our tech running smoothly. Rate: $20.00 per hour Qualifications Requirements / Skills / Abilities: * At least 2 years into a degree in IT or a related field. * Some experience (even through school or internships) with help desk or tech support is a plus. * Curious about tech trends and eager to learn. * Great problem-solving and communication skills. * Organized, proactive, and ready to jump into a fast-paced environment. Additional Information BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees: * Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents. * 401(k) with Generous Match: Secure your financial future with our competitive retirement plan. * Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too! * Ancillary Insurances: Including vision, accident, and critical illness insurance. * Generous Paid Time Off: Achieve the optimal work-life balance. * Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most! BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
    $20 hourly 4d ago
  • Not sure what you want to do with your life yet? We get it

    Junk Rescue

    Technical Support Specialist Job 20 miles from Trenton

    Not sure what you want to do with your life yet? We get it We know trying to figure out what you want to do can be stressful and confusing. Maybe you're thinking of going into a trade, maybe college, or maybe your just looking for something new. Whatever it is, we want to help you get there and help you make the best decision for you. You might be asking why would a company advertise helping find a career path that may not be with that same company. Well, we are in the business of helping others and believe when done right, it comes full circle.That being said, our entire company from managers to VPs have started as entry level and built their careers with us. We also have many employees who have gone other directions such as college or a trade and we just as proud as the reference we get to right for them as the our homegrown staff who has risen through the ranks. Learn new skills and see what you like the most: Technical Training , Sales & Negotiating, Customer Service, Team Leadership & Managerial, Financial Profitability & Budgeting, & more Job description At Junk Rescue, our team of heroes provide unmatched services for local neighbors with a stress and hassle-free option to remove or donate unwanted items from their homes and/or offices. The biggest difference between this job and any other entry level labor job is that you're not just another body to do the grunt work. Yes, part of your job is physically removing items but you actually run the entire route like your own small business. You will learn & handle the customer service, the strategy, the sales, the marketing, the technical skills, etc... with training and support being a phone call away as needed of course. Pay Rates (Top Performers earning $20 /hr +++ after all incentives ) Labor Only - Starting @ $15.50 / hr (plus tips and monthly Bonuses) Drivers - Starting @ $16 / hr. plus incentives (plus tips and monthly Bonuses) Route Leader - Starting @ $17 / hr. (plus tips, monthly bonuses, and profit share) Additional Perks: PT or 4 Day Work week available ( 8 -12 hr shifts) Flexible Schedules / Overtime available Fast paced Days, No Day ever the same Personal Development & Rapid Advancement Opportunities Discover cool items you find on jobs to keep if not marked for donation Qualifications & Requirements: Physically capable of lifting 50lbs+ repeatedly Driver's License and ability to pass a DOT medical screening (this is equivalent to a standard physical) Previous general labor, customer service, sales or driving experience a plus! Do NOT Apply If: You Don’t Take Pride in Your Work You Don’t Want to Learn & Invest in Yourself You are Just Looking for a Paycheck You Smoke Weed Before/During Working Hours
    $16-20 hourly 36d ago
  • IT Technician

    American Food Service Depot 3.9company rating

    Technical Support Specialist Job 25 miles from Trenton

    Benefits: Competitive salary Employee discounts Opportunity for advancement Paid time off Training & development Benefits/Perks Competitive Compensation Flexible Scheduling Career Growth Opportunities Job SummaryWe are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills. Responsibilities Maintain computer hardware in working order Set up employee workstations (computers, printers, routers, etc) Install and configure software Train colleagues in best practices in technology and how to use software and equipment Assess security risks and ensure the security of networks and computer systems Maintain optimized local network Qualifications An associate's degree in Computer Science or a related field is preferred Previous experience as an IT Technician or an IT Certification is preferred Strong troubleshooting and analytical skills Ability to work well as part of a team Strong written and verbal communication skills Understanding of data privacy and security Compensation: $19.00 per hour
    $19 hourly 3d ago

Learn More About Technical Support Specialist Jobs

How much does a Technical Support Specialist earn in Trenton, NJ?

The average technical support specialist in Trenton, NJ earns between $40,000 and $115,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average Technical Support Specialist Salary In Trenton, NJ

$68,000

What are the biggest employers of Technical Support Specialists in Trenton, NJ?

The biggest employers of Technical Support Specialists in Trenton, NJ are:
  1. Oracle
  2. Waters
  3. GS1 US
  4. Capital Health
  5. PSI Services
  6. MSP Test 5
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