Technical Support Specialist Jobs in Springfield, IL

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems. Your daily responsibilities will include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position requires a proactive approach to problem-solving and the ability to prioritize tasks effectively in a dynamic environment. Your goal will be to ensure that system users experience minimal disruption and receive timely support to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP systems will be highly beneficial. You should be comfortable navigating ServiceNow, as it will be your primary tool for tracking and resolving tickets. Additionally, a knack for clear communication and a patient demeanor will serve you well when interacting with system users who may be experiencing stress due to technical issues. Your ability to translate complex technical language into user-friendly terms will be key in providing exceptional service. The ideal candidate will bring a history of successful IT support, particularly within a defense or similar high-security context. Experience in a fast-paced, high-stakes environment where attention to detail and swift resolution of issues are important skills to success. You should be someone who thrives in a team setting yet is capable of independent decision-making working one-on-one with end users. A track record of continuous learning and adapting to new technologies will demonstrate your commitment to personal and professional growth, ensuring that you stay ahead in a field that is constantly evolving. **Responsibilities & Duties** + Provide support for multiple SAP ERP systems + Handle incidents and service requests using ServiceNow ticketing + Collaborate with the Defense Army Account within ITSM + Troubleshoot and resolve technical issues + Communicate effectively with end users to provide assistance and guidance + Support with knowledge management, quality assurance, reporting insights, as needed + Attains a minimum of 85.5% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours. + Receives and logs customer problem/request/issues and ensures proper documentation as it relates to specialized field which may include Network Security, incident management, or similar technical related issues. + Performs initial level of problem identification and attempts to resolve using provided knowledge articles when appropriate otherwise contacts senior team member to assist. + Monitors and tracks incidents in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues. + Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. + Performs follow up on all incidents with customer to ensure customer satisfaction. + Maintains knowledge of the problem tracking software and database. + Maintains knowledge of customer and customer specific business environment. Maintains an understanding of customer Service Level Agreements. + Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in operational readiness testing for new business transition activities as required. + Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism. **Minimum Qualifications** + High School Diploma or GED. + -2-5 years of applicable work experience + - 1-3 years ITIL experience + Clearance Level - Secret **Primary Job Specific Skills** + Help Desk ServiceNow ticket management **Other Job Specific Skills** + Works independently with general supervision and maintains a high-degree of professional conduct at all times + Excellent communication and interpersonal skills + Excellent customer service skills + Strong problem solving and analytical skills + Technical expertise in: + - Microsoft Windows Operating Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain calm and courteous in periods of stress + Ability to work with broad range of experience levels + Strong administrative and organizational skills + Willingness to work overtime and varying hours as required **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $30.29/hr - $34.62/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Work with and support NX end users by resolving issues related to NX operations, modeling, applications, processes, and licensing. Support NX end users in applying Lam's Best Known Methods (BKMs) and best practices in their design approaches and modeling techniques. Provide advanced support for NX applications and related issues, handling complex incidents escalated from Level 1 support and resolving Level 2/3 issues in collaboration with affected end users. Collaborate with CAE team members to resolve high-complexity, recurring, or widespread issues. Develop and maintain technical processes and procedures for NX usage, including end-user instructions, training materials, and BKMs. Manage and maintain NX license availability for end users. Perform and support NX upgrades and patch deployments. Support NX-Teamcenter integration, including processes and workflows for data connectivity and management. Manage electrical and mechanical NX interfaces for routed systems. Bachelor's degree in Engineering or a related technical field, with a minimum of 8 years of related work experience in NX MCAD user and/or end-user support; or a Master's degree with 6 years of experience; or a PhD with 3 years of experience; or equivalent experience. Expert in NX MCAD usage and data management. Current knowledge of NX MCAD applications and practices. Experience working with service desk systems. Master's degree in Engineering or a related technical field. Knowledge of ECAD tools (Zuken E3. Series and Cadence OrCAD/Allegro). Understanding of ECAD data management systems: ECAD EDM and Zuken DS-E3. Experience with other mechanical CAD tools: CREO, SolidWorks, Solid Edge, Inventor, AutoCAD. Experience working with ServiceNow or equivalent service platforms. Experience with other MCAD software: CREO, SolidWorks, Solid Edge, Inventor, AutoCAD.

Overview The Technical Support Specialist II provides IT support to all customers of Memorial Health so the system can continue to provide great patient care. The Technical Support Specialist II, will provide day-to-day service and support including, but not limited to, answering incoming calls, troubleshooting issues related to software, hardware, network, account access, and documenting all courses of action taken to resolve or escalate the issue within the ticket tracking system. Works closely with other IS Support team members and technical personnel to determine the exact nature of issues and resolutions and communication of outages when appropriate. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. This is an onsite role at our Taylorville Memorial Hospital Qualifications Education: * Associates degree in computer science or related field required. Two years of experience with hardware/software may be considered in lieu of degree. Licensure/Certification/Registry: * If applicable based on individual job responsibilities, must possess a valid Illinois driver's license and must be deemed as an acceptable driver in accordance with the MH Fleet Safety Policy (five year MVR will be required). Experience: * Minimum of three years hands on experience with hardware, including but not limited to, desktops, laptops, printers, scanners and mobile devices. * Minimum of two years support experience with software, including but not limited to, Microsoft Windows operating system, Microsoft Office, remote desktop tools, Helpdesk ticketing software, Active Directory, Citrix, and Adobe products. * Experience in answering calls, ability to understand customers issues and questions, resolving issues over the phone or remotely, and ability to communicate using non-technical verbiage. * Experience with networking and web-based applications and technologies preferred. Other Knowledge/Skills/Abilities: * Ability to document in detail the issue being reported, steps taken to resolve, or attempt to resolve, and to escalate to the appropriate support team as needed. * Skills include customer service, communication, interpersonal, organizational, and problem solving. * Ability to adapt to an ever-changing fast paced IS environment, changes in priorities, and to learn quickly and under pressure. * Possess the ability to regularly lift, push, and pull up to 50 pounds. * Availability to participate in nights and weekends 'on-call' rotation and rotation for holiday coverage as required for providing 24x7x365 support. * Work with team members to improve skill sets and disseminate knowledge. Responsibilities Provide direct first and second level IT/IS support to customers and clients with an emphasis on first call resolution. While providing excellent customer service. Triage, find resolutions, and/or provide possible work around for customer related issues and inquiries within the requirements of MH IS policies and procedures. Communicate and coordinate with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Accurately and succinctly identify and communicate customer issues to various IS Division teams for appropriate distribution and identification of issues. Document and update all information, details related to customer issues, steps taken to resolve, or attempts to resolve. Facilitate escalation to appropriate IS support teams as defined in the support documentation. Perform troubleshooting and repair on hardware including computers, laptops, peripherals, printers, scanners, pagers, mobile devices, network connectivity, etc. Acts as liaison between customer departments, Information Services, and software vendors to resolve issues, answer questions, and complete requests for service. For the Helpdesk role, resolve problems or issues over the phone or remotely. Able to walk users through steps for identifying or resolving issues. Use of remote administration and other tools as needed to provide accurate and creative solutions to problems of moderate complexity. Follows-up on service requests to determine the status of calls and to ensure the highest level of customer service and satisfaction. Provide innovative and accurate feedback for the development and maintenance of customer and community facing support documentation. Perform other duties including answering incoming telephone calls to the department, and participating in on call duties and off-site location support Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. * COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. * QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. * EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. Springfield, IL Horace Mann We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. ********************************************************* keywords: assist,support,schedule,process,management,management,support,experience,knowledge,skills,organization,degree,analysis,communication,network,professional Solutions Delivery Overview: This is a temporary, on-site position that will begin as soon as possible and is estimated to run through the end of August. Horace Mann is currently seeking a IT Deployment Technician to support our Windows 11 migration efforts. We are specifically looking for an individual with the ability to assist users with printer installations remotely, over the phone. Schedule: Monday through Friday, 8:00 AM - 4:40 PM CST What you will do: * Assist with Windows 11 migration tasks * Provide remote support for printer installations over the phone * Monitor and manage a calendar of printer installation appointments * Help with imaging computers as part of the deployment process * Assist with unboxing and re-boxing hardware as needed Entity of type com.vizirecruiter.common.domain.model.Label with id: 465 Entity of type com.vizirecruiter.common.domain.model.Label with id: 464 Entity of type com.vizirecruiter.common.domain.model.Label with id: 1521 Entity of type com.vizirecruiter.common.domain.model.Label with id: 2464 Entity of type com.vizirecruiter.common.domain.model.Label with id: 317 Responsibilities: * Monitor and manage a calendar of scheduled printer installation appointments * Provide remote assistance for printer setup and troubleshooting * Support device imaging, hardware unpacking, and repackaging as needed Entity of type com.vizirecruiter.common.domain.model.Label with id: 317 Entity of type com.vizirecruiter.common.domain.model.Label with id: 464 Requirements: * Degree or diploma in a computer-related program at an accredited technical college. * Familiarity with printer installation and configuration (both local and network). * Experience in a desktop computing support role is preferred, with preference given to candidates with over 1 year of relevant experience. * Good knowledge of IT concepts and overall strategies, methodologies, practices & procedures. * Some exposure to network components such as switches, firewalls and Wi-Fi access points. * Highly desirable if you have experience using PXE or Server Based Imaging with to install Windows 11 onto new computers. * Strong organizational and time management skills. * Strong analytical and problem resolution skills. * Excellent written and verbal communication skills. * Detail oriented, customer service focused, and good Interpersonal Skills. * Punctual and dependable, with a professional attitude. Entity of type com.vizirecruiter.common.domain.model.Label with id: 553 Entity of type com.vizirecruiter.common.domain.model.Label with id: 287 Entity of type com.vizirecruiter.common.domain.model.Label with id: 1143 Entity of type com.vizirecruiter.common.domain.model.Label with id: 346 Entity of type com.vizirecruiter.common.domain.model.Label with id: 90 Entity of type com.vizirecruiter.common.domain.model.Label with id: 510 Entity of type com.vizirecruiter.common.domain.model.Label with id: 33 Entity of type com.vizirecruiter.common.domain.model.Label with id: 335 Entity of type com.vizirecruiter.common.domain.model.Label with id: 382

Job Description United Community Bank is seeking an IT Technician to join our Helpdesk team. This individual will work from our Auburn, IL location and will be responsible for end user computing support. They will also provide additional support to our System Administrators. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as require the individual to give hands on help at the desk level. Essential Duties and Responsibilities: Evaluate urgency of issues, select, and take appropriate steps toward resolution or escalation Install hardware and peripheral components such as monitors, keyboards, printers and scanners Load appropriate software packages such as operating systems, networking components and office applications Provide telephone, in-person and online support to end-users Keep all assigned non-ticket tasks up to date along with resolution dates for each task Responsible for imaging and building workstations and laptops Responsible for patching user machines and servers Responsible for Active Directory user changes, maintenance, and general housekeeping Assist in providing support for audio/visual equipment in conference and training rooms Working knowledge of mobile device technologies and OS Responsible for printer maintenance and troubleshooting including print server and print queues Responsible for the development and maintenance of all end user Desktop FAQs and "How To" articles Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to maintain continuity to assist with troubleshooting and problem resolution Provide proactive communication and notification to users of pending or upcoming problems, outages, or other service issues Other related duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Computer Requirements: Proficiency in Microsoft Office (Word, Excel, Access, and Power Point) Experience using ITI/Director a plus Education/Experience Requirements: Associate's degree or Vocational training in Computer Science/MIS or equivalent experience preferred Experience with Powershell, SQL, JavaScript, XML or similar scripting and logic experience a plus Additional Requirements: Previous customer service skills preferred Strong attention to detail Strong time management and organizational skills Ability to practice discretion and handle confidential information in a professional manner Ability to perform duties independently with limited direct supervision Problem Solving/Analysis skills Ability to communicate effectively with customers and coworkers Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor Knowledge of financial institution regulations Ability to multitask Strong professional integrity in compliance with company policy, and ethical and legal standards General knowledge of bank procedures and how they apply to other areas of the bank Attendance Requirements: Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided. Certificates, licenses, or registrations: None required Working Conditions: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical requirements: Requires bending, stooping or standing as necessary Requires the ability to hear, speak and/or signal people Effectively communicate verbally, in writing, and in English Requires manual dexterity, typing, and the ability to key in transactions The employee may occasionally lift and/or move up to 25-50 pounds Benefits: The following benefit programs are available to all employees: 401(k) retirement plan (requires 60 days of employment, age 20) Paid Leave Time Free checking account including identity theft and cellphone protection, Roadside Assistance and more Free savings account & Safety Deposit Box Cashier's checks In addition, the following benefits are available to all full-time employees after meeting eligibility requirements: Vacation time (requires 30 days of employment) Sick/Personal Time (requires 90 days of employment) Holidays Jury Duty leave Health Insurance (requires 60 days of employment) Dental Insurance (requires 60 days of employment) Vision Insurance (requires 60 days of employment) Life Insurance (requires 60 days of employment) Short-Term Disability Insurance (requires 60 days of employment) Long-Term Disability Insurance (requires 60 days of employment) Section 125 Cafeteria Plan including Flexible Spending Accounts (requires 60 days of employment) Tuition Reimbursement Military Leave Some benefit programs require contributions from the employee and all begin on the first of the month after eligibility is met. Certain benefits provided by United Community Bank are governed by plan documents. Please visit **************************** for more information on UCB's complete benefit package.

Employment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities. * Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format. * Ensures systems availability, functionality, integrity, and efficiency. * Installs new or modified litigation support hardware and software. * Resolves hardware/software interface and interoperability problems. * Maintains and controls the district's litigation support equipment inventory. * Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. * Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. * Promotes awareness of security issues among management and employees. * Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures * Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. * Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users. * Performs other related duties as assigned. Qualifications: * Must be a U.S. Citizen * Bachelor's Degree (In related field) * Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance * Experience with Litigation Support principles, methods, and practices * Experience with Litigation Support systems development concepts * Performance monitoring principles and methods * Quality assurance principles * Familiarity with Technical documentation methods and procedures * Familiarity with Systems security methods and procedures * Oral and written communication techniques * Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity * Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems * Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we've been growing our government-contracting portfolio, and along the way we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Email: ******************* $52,416 - $67,392 a year

Title: TECHNICAL SUPPORT III Duration: 6 Months Job Description: · Reviews, analyzes, and evaluates information technology systems operations. · May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area. · Familiar with standard concepts, practices, and procedures within a particular field. · Relies on limited experience and judgment to plan and accomplish goals. · Performs a variety of tasks. · Works under general supervision; typically reports to a project leader or manager. · A certain degree of creativity and latitude is required. Required: Deskside support role Windows 10 and Microsoft environment, imaging, PC refresh etc. Additional Information Thanks & Regards' ________________________________________________________________________ ___ Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : ************ All your information will be kept confidential according to EEO guidelines.

The IT Support Technician is responsible for all service and support needs for our customers. This relates to all technology and includes workstations, servers, printers, networks, and vendor specific hardware and software. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware Technical and support services for: Windows Server, Exchange, SQL, SharePoint, and other Microsoft-related technologies WAN and LAN connectivity, routers, firewalls, and security Disaster recovery solutions Remote access solution implementation (VPN, Terminal Services and Citrix) System documentation to include system reviews and recommendations. Communication with customers as required, e.g. keeping them informed of incident progress, notifying them of impending changes or agreed outages. Document internal processes and procedures related to duties and responsibilities. Enter all time in internal ticketing system. Driving duties include conveying materials, equipment, and staff to and from work sites. KNOWLEDGE, SKILLS, AND ABILITIES Ability to maintain a professional demeanor Adept in verbal and written communication Ability to diagnose technical issues, matching resources to these issues appropriately Understanding of support tools, techniques, and how technology is used to provide IT services Ability to evaluate situations and adjust to changing priorities Strong attention to detail and organizational skills QUALIFICATIONS Associates' degree in IT-related field or equivalent experience Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute) Candidates which have the following will have priority: Professional IT Certifications such as Microsoft MCP, MCSA, or MCSE; Citrix CCEA or CCIA; SonicWall CSSA; Cisco CCNA; or VMware VCP WORKING ENVIRONMENT 40 hours per week Primarily office environments, internal and customer premise Must be able to work overtime with and without notice. Willingness to travel to other Joink offices, industry conferences, etc. Must participate in On-Call Rotation PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 50 pounds, and push/pull up to 75 lbs. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. OTHER DUTIES Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice. EEO STATEMENT Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

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This National Guard position is for a IT SPECIALIST (CUSTSPT) TITLE 32, Position Description Number D2182P01 and is part of the IL 183 WG, National Guard. * Accepting applications * Open & closing dates 05/12/2025 to 05/11/2026 * Salary $67,867 - $96,887 per year * Pay scale & grade GS 9 - 11 * Help Location 2 vacancies in the following location: * Springfield, IL * Remote job No * Telework eligible No * Travel Required Occasional travel - You may be expected to travel for this position. * Relocation expenses reimbursed No * Appointment type Temporary - Indefinite/Temporary Promotion * Work schedule Full-time * Service Excepted * Promotion potential 11 * Job family (Series) * 2210 Information Technology Management * Supervisory status No * Security clearance Secret * Drug test No * Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk * Trust determination process * National security * Financial disclosure No * Bargaining unit status Yes * Announcement number IL-12733909-AF-25-017 * Control number 836582700 Help This job is open to * National Guard and reserves Current members, those who want to join or transitioning military members. Clarification from the agency This is an open continuous announcement. Initial cutoff will be 10 JUNE 2025. Recruitment will continue through the announcement closing date until the position is filled. Help Duties As a IT SPECIALIST (CUSTSPT) TITLE 32, GS-2210-9/11, you will serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber systems. Major Duties - This is NOT an all-inclusive list: * Manage assigned IT/communications environment with privileged access at the network level for an organization. * Coordinate, install, and continuously analyze system design, hardware, and software. * Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. * Provide Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services. * Perform system audits to assess security parameters and performance of Information Assurance controls within the network environment. * Serve as a focal point for ensuring functionality and operability of assigned Information Technology/data systems/functions, voice and wireless systems to support mission requirements. * Optimize the functionality and performance of hardware and software systems and ensure availability, integrity, efficiency, and reliability of system/functional resources. * Analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. * Run tests to verify operability and functionality, analyze hardware and software malfunctions to resolve physical and logical processing problems, and recommend acquisition of programs. * Continually survey system operation to identify potential systems problems which could lead to loss or serious interruption of service. * Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences. * Troubleshoot and diagnose system failures to isolate source of problems and provide customer technical assistance and support for all users. * Perform testing, troubleshoot, correct problems, and distribute workload relative to interface and interoperability of system components such as hardware, systems software, and applications programs. * Provide proactive consultation and instruction with system users and technical specialists to ensure seamless implementation of changes. * Assess and mitigate security vulnerabilities of installed system hardware and software. * Provide ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. * Assist in solving problems associated with delivery of hardware and software orders. * Provide management with information necessary to address difficult and complex problems in automating work processes. * Track life of system equipment, prepare and provide analyses to determine future maintenance and replacement costs to help justify budget submissions. * Review purchase requests and statements of work, ensuring documentation is sufficient to justify enhancements necessary to keep systems current and ensuring requested equipment and applications are compatible with existing infrastructure. * Determine customer requirements and assist customers by recognizing and analyzing trends and providing instruction and orientation services. * Identify and document system requirements for specific needs of customers. * Conduct in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors. * Recommend methods and procedures and coordinate corrective action to optimize utilization of present equipment. * Conduct feasibility studies to identify and analyze system failures and analyze data to determine if trends exist. * Coordinate frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. * Install, maintain, and repair hardware devices supporting a broad range of information and communications systems. * Use detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts. Help Requirements Conditions of Employment * IAW The Fair Chance Act,?Agency employees may not request criminal history information at the point of initial application, upon receipt of an application, or prior to, during or after a job interview.? If an Optional Form (OF) 306, Declaration of Employment is submitted prior to the point of a conditional offer, questions related to background information section may not be asked. * This is an excepted service position that requires membership in the Illinois National Guard and in the military grade listed in the announcement. This is required prior to the effective date of placement. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position. * Selectee will be required to wear the military uniform. * Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment. * Males born after 31 December 1959 must be registered for Selective Service. * Federal employment suitability as determined by a background investigation. * May be required to successfully complete a trial period. * This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. * Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day. * This position conducts information assurance functions and shall comply with the requirements of the certification program and will be required to obtain and maintain certification. Certification requirements are outlined in DoD Instruction 8570.01M. * Participation in direct deposit is mandatory. Qualifications AREA OF CONSIDERATION: The areas of consideration for this position, Title 32 Excepted Service (32 U.S. Code § 709), will be in the following manner and sequence: * The FIRST area of consideration for this position will be all excepted permanent and indefinite temporary technicians within the ILNG. * The SECOND area of consideration will be all current Federal Employees. * The THIRD area of consideration will be all Federal re-employment eligible. * The FOURTH area of consideration will be applicants willing to become T32 Dual Status Technicians and gain ILNG membership. * The FIFTH area of consideration will U.S. Citizens. Military Grades: Enlisted, may not exceed rank of TSgt. SPECIALIZED EXPERIENCE: GS-11 Level - MUST possess specialized experience which includes at least 12 months experience at the lower level GS-09, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization' experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; experience that required adaptations of guidelines or precedents to meet the needs of the assignment; experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. GS-09 Level - MUST possess specialized experience which includes at least 12 months at the lower level GS-07, experience, education, or training receiving, maintaining, and issuing data storage media for computer operations; experience in scheduling the use of computer time for program processing; experience collecting and sequentially staging input media with associated program instructions for processing; experience in at least one programming language; translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language.; experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow; experience in analysis of the interrelationship of pertinent components of the system; experience planning the sequence of actions necessary to accomplish the assignment; experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed above. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted for this occupational series and grade. Additional information * If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (***************************** Registration.aspx). * If you are needing some extra information regarding Federal Resumes, you should consider these tips from USA Jobs: USAJOBS Help Center | What should I include in my federal resume. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): * Attention to Detail * Decision Making * Planning and Evaluating * Problem Solving * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. To apply for this position, you must submit a complete Application Package which includes: REQUIRED DOCUMENTS: Your resume that clearly demonstrates experience that meets the requirements of this position. Your resume must contain identifiable information such as your name, address, and phone number.? It should also show your work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed. * If you are currently an onboard ILNG technician, then you MUST include your most recent SF-50. ? Other supporting documents (as applicable): * Certifications * DD-214 * NGIL Form 73 * Official Transcript (Copy) - Required if using for substitution of experience. ? ********************************************************************************************** ? * NGIL Form 73 - Illinois National Guard Technician Program Supplement to Application for Dual Status (DS), to reflect military qualifications. ? Complete and accurate data is essential to ensure fair evaluation. Applicants with no military qualifications must submit form stating "not applicable" and signature on page 2 of the NGIL Form 73. ? Documents NOT accepted: photographs, copies of position descriptions, training certificates, performance ratings, awards, and letters of appreciation. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. * How to Apply To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: ******************************************************** A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account (************************************** all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: ******************************************************** Agency contact information Jakob Little Phone ************ Email ********************** Address IL 183 WG Abraham Lincoln Capital Airport Springfield, IL 62707-5000 US Next steps Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application. * Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. * Criminal history inquiries * Equal Employment Opportunity (EEO) Policy * Financial suitability * New employee probationary period * Privacy Act * Reasonable accommodation policy * Selective Service * Signature and false statements * Social security number request Help Required Documents To apply for this position, you must submit a complete Application Package which includes: REQUIRED DOCUMENTS: Your resume that clearly demonstrates experience that meets the requirements of this position. Your resume must contain identifiable information such as your name, address, and phone number.? It should also show your wor

Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Technician I - Vehicle Application Division: Systems & Programming Union: IFT Salary: Starting salary for full time is $4,865.00 monthly Overview: Performs independent systems analysis and review of application programs residing on a mainframe; develops system scopes and objectives and prepares detailed program specifications; as a team member assists senior staff in coding, designing, testing, debugging and preparing documentation. Duties and Responsibilities: Writes computer programs in the COBOL programming language and interprets programs to understand logic flow for the purpose of creating technical data processing documentation requiring attention to detail information. Accesses programs residing on the mainframe via timesharing in order to interpret, write, modify and document the programs. Prepares data processing documentation including, but not limited to, training material and manuals in electronic form, systems architecture and structure, data field/attribute definitions, systems narratives, diagrams and flowcharts using VISIO software, design forms suitable for use on the Xerox laser printer, program run books, JCL, other related data processing documents adhering to application departmental guidelines and policies. Edits documentation for clarity, conciseness, completeness and grammatical correctness demonstrating a command of the English language in grammar, punctuation and vocabulary. Assists higher-level team members in detailed analysis and design of application programs; prepares specifications for converting procedures to coded instructions. Performs other duties as required or assigned. Education and Experience: Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience. Knowledge, Skills and Abilities: Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation. Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services. Requires elementary knowledge of accounting and statistical theories, methods and practices. Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer. Requires working knowledge of the principles and techniques of computer system documentation. Requires ability to effectively participate in and profit from formal and in-service training programs. Requires ability to analyze data logically. Requires ability to maintain satisfactory working relationships with others. Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions. Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers. Requires awareness and adherence to organizational standards for security, privacy and ethics. Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class. Requires lifting and carrying up to 50 pounds. Application Process: Please visit ********************************** to apply by completing the online application; you may also upload a resume or other attachments as needed. Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago ************** or Springfield **************. Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability. Powered by JazzHR TGfbOu600R

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

div itemprop="description"section class="job-section" id="st-company Description"divp class="googlejobs-paragraph--empty"/ph2 class="title"Company Description/h2/divdiv class="wysiwyg"pWorldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. /p/div/sectionsection class="job-section" id="st-"divp class="googlejobs-paragraph--empty"/ph2 class="title"Job Description/h2/divdiv class="wysiwyg" itemprop="responsibilities"pThe Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. /ppstrong Responsibilities/strong/pp /pulli Provide customer support for designated equipment/lili Answer client questions in a professional manner/lili Accept and deliver all service calls assigned within the established service level agreement for each client/lili Meet established customer service satisfaction criteria as outlined in established guidelines and policies/lili Complete all administrative tasks associated with each call as documented in established policies and guidelines/lili Complete real-time reporting of all calls as documented in established policies and guidelines/lili Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client/lili Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements/lili Report all activity in an accurate and timely manner/lili Understand all Safety policies and guidelines and work within the guidelines of policies daily/lili Additional requirements may exist if offer of employment is extended/lili Other duties may be assigned to meet business needs/li/ulp /p/div/sectionsection class="job-section" id="st-qualifications"divp class="googlejobs-paragraph--empty"/ph2 class="title"Qualifications/h2/divdiv class="wysiwyg" itemprop="qualifications"pstrong Education and Experience:/strong/pulli Typically requires technical school certification or equivalent and 0-2 years of relevant experience/lili Previous customer service experience is a plus/li/ulp /ppstrong Certifications and/or Qualifications:/strong/pulli Maintain all required OEM Certifications as directed by Management/lili Knowledge of relevant software and hardware/lili Valid Driver's License and reliable transportation with valid registration and adequate insurance/li/ulp /ppstrong Skills:/strong/pulli Ability to communicate regarding technical issues with clients/lili Ability to drive to client locations/lili Ability to drive long distances, and occasional overnight assignments within other geographies/lili Ability to lift and or move various computer equipment up to 50 lbs/lili Must own a basic repair tool kit/li/ul/div/sectionsection class="job-section" id="st-additional Information"divp class="googlejobs-paragraph--empty"/ph2 class="title"Additional Information/h2/divdiv class="wysiwyg" itemprop="incentives"pAll your information will be kept confidential according to EEO guidelines. /p/div/section/div

As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems. Your daily responsibilities will include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position requires a proactive approach to problem-solving and the ability to prioritize tasks effectively in a dynamic environment. Your goal will be to ensure that system users experience minimal disruption and receive timely support to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP systems will be highly beneficial. You should be comfortable navigating ServiceNow, as it will be your primary tool for tracking and resolving tickets. Additionally, a knack for clear communication and a patient demeanor will serve you well when interacting with system users who may be experiencing stress due to technical issues. Your ability to translate complex technical language into user-friendly terms will be key in providing exceptional service. The ideal candidate will bring a history of successful IT support, particularly within a defense or similar high-security context. Experience in a fast-paced, high-stakes environment where attention to detail and swift resolution of issues are important skills to success. You should be someone who thrives in a team setting yet is capable of independent decision-making working one-on-one with end users. A track record of continuous learning and adapting to new technologies will demonstrate your commitment to personal and professional growth, ensuring that you stay ahead in a field that is constantly evolving. **Responsibilities & Duties** + Provide support for multiple SAP ERP systems + Handle incidents and service requests using ServiceNow ticketing + Collaborate with the Defense Army Account within ITSM + Troubleshoot and resolve technical issues + Communicate effectively with end users to provide assistance and guidance + Support with knowledge management, quality assurance, reporting insights, as needed + Attains a minimum of 85.5% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours. + Receives and logs customer problem/request/issues and ensures proper documentation as it relates to specialized field which may include Network Security, incident management, or similar technical related issues. + Performs initial level of problem identification and attempts to resolve using provided knowledge articles when appropriate otherwise contacts senior team member to assist. + Monitors and tracks incidents in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues. + Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. + Performs follow up on all incidents with customer to ensure customer satisfaction. + Maintains knowledge of the problem tracking software and database. + Maintains knowledge of customer and customer specific business environment. Maintains an understanding of customer Service Level Agreements. + Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in operational readiness testing for new business transition activities as required. + Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism. **Minimum Qualifications** + High School Diploma or GED. + -2-5 years of applicable work experience + - 1-3 years ITIL experience + Clearance Level - Secret **Primary Job Specific Skills** + SAP ERP hands on experience with transactions + Military Logistics ERP systems with experience in either Ground Maintenance, Materials Management / SSA, Unity Supply, Property Book, Finance, and Access modules + Help Desk ServiceNow ticket management **Other Job Specific Skills** + Works independently with general supervision and maintains a high-degree of professional conduct at all times + Excellent communication and interpersonal skills + Excellent customer service skills + Strong problem solving and analytical skills + Technical expertise in: + - Microsoft Windows Operating Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain calm and courteous in periods of stress + Ability to work with broad range of experience levels + Strong administrative and organizational skills + Willingness to work overtime and varying hours as required **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $48.56/hr - $73.08/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Title: TECHNICAL SUPPORT III Duration: 6 Months Location: Clinton, IL Job Description: · Reviews, analyzes, and evaluates information technology systems operations. · May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area. · Familiar with standard concepts, practices, and procedures within a particular field. · Relies on limited experience and judgment to plan and accomplish goals. · Performs a variety of tasks. · Works under general supervision; typically reports to a project leader or manager. · A certain degree of creativity and latitude is required. Required: Deskside support role Windows 10 and Microsoft environment, imaging, PC refresh etc. Additional Information Thanks & Regards' ___________________________________________________________________________ Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W: ************ All your information will be kept confidential according to EEO guidelines.

This is a temporary, on-site position that will begin as soon as possible and is estimated to run through the end of August. Horace Mann is currently seeking a IT Deployment Technician to support our Windows 11 migration efforts. We are specifically looking for an individual with the ability to assist users with printer installations remotely, over the phone. Schedule: Monday through Friday, 8:00 AM - 4:40 PM CST Primary Responsibilities: Monitor and manage a calendar of scheduled printer installation appointments Provide remote assistance for printer setup and troubleshooting Support device imaging, hardware unpacking, and repackaging as needed Desirable Skills & Experience: Degree or diploma in a computer-related program at an accredited technical college. Familiarity with printer installation and configuration (both local and network). Experience in a desktop computing support role is preferred, with preference given to candidates with over 1 year of relevant experience. Good knowledge of IT concepts and overall strategies, methodologies, practices & procedures. Some exposure to network components such as switches, firewalls and Wi-Fi access points. Highly desirable if you have experience using PXE or Server Based Imaging with to install Windows 11 onto new computers. Strong organizational and time management skills. Strong analytical and problem resolution skills. Excellent written and verbal communication skills. Detail oriented, customer service focused, and good Interpersonal Skills. Punctual and dependable, with a professional attitude. What you will do: Assist with Windows 11 migration tasks Provide remote support for printer installations over the phone Monitor and manage a calendar of printer installation appointments Help with imaging computers as part of the deployment process Assist with unboxing and re-boxing hardware as needed Pay Range: $17.00/hr Salary is commensurate to experience, location, etc. #VIZI Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For applicants that are California residents, please review our California Consumer Privacy Notice All applicants should review our Horace Mann Privacy Policy

Job Description United Community Bank is seeking an IT Process Automation Specialist. This individual will work from our Auburn, Illinois location and will be responsible for developing and deploying script-based automation, databases, and low code IT solutions. This includes receiving, prioritizing, documenting and actively resolving end user help requests. This position will be in office and is not eligible for remote placement. Essential Duties and Responsibilities: Evaluate urgency of issues, select, and take appropriate steps toward resolution or escalation Provide proactive communication and notification to users of pending or upcoming problems, outages, or other service issues Utilize low-code/no-code platforms to design and deploy automation applications that improve efficiency Work closely with cross-functional teams to understand process challenges, gather requirements, and translate them into functional solutions Analyze existing workflows and identify areas where automation can reduce complexity, eliminate redundancies, and increase productivity Create seamless integrations between various tools, applications, and data sources to ensure automated processes operate smoothly across systems Conduct thorough testing of automation workflows, troubleshoot issues, and implement updates as needed to maintain efficiency and reliability Educate users on new tools and processes, and create clear documentation for solutions, workflows, and best practices Continuously monitor the performance of deployed solutions, collect feedback, and refine automations to align with evolving business needs Other related duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Computer Requirements: Proficiency in Microsoft Office (Word, Excel, Access, and Power Point) Experience using ITI/Director a plus Experience with Powershell, SQL, JavaScript, XML or similar scripting and logic experience a plus Education/Experience Requirements: Associate's degree or Vocational training in Computer Science/MIS or equivalent experience preferred Additional Requirements: Previous customer service skills preferred Strong attention to detail Strong time management and organizational skills Ability to practice discretion and handle confidential information in a professional manner Ability to perform duties independently with limited direct supervision Problem Solving/Analysis skills Ability to communicate effectively with customers and coworkers Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services Knowledge of financial institution regulations Ability to multitask Strong professional integrity in compliance with company policy, and ethical and legal standards General knowledge of bank procedures and how they apply to other areas of the bank Attendance Requirements: Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided. Certificates, licenses, or registrations: None required Working Conditions: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical requirements: Requires bending, stooping or standing as necessary Requires the ability to hear, speak and/or signal people Effectively communicate verbally, in writing, and in English Requires manual dexterity, typing, and the ability to key in transactions The employee may occasionally lift and/or move up to 25 pounds Benefits: The following benefit programs are available to all employees: 401(k) retirement plan (requires 60 days of employment, age 20) Paid Leave Time Free checking account including identity theft and cellphone protection, Roadside Assistance and more Free savings account & Safety Deposit Box Cashier's checks In addition, the following benefits are available to all full-time employees after meeting eligibility requirements: Vacation time (requires 30 days of employment) Sick/Personal time (requires 90 days of employment) Holidays Jury Duty Leave Health Insurance (requires 60 days of employment) Dental Insurance (requires 60 days of employment) Vision Insurance (requires 60 days of employment) Life Insurance (requires 60 days of employment) Short-Term Disability Insurance (requires 60 days of employment) Long-Term Disability Insurance (requires 60 days of employment) Section 125 Cafeteria Plan including Flexible Spending Accounts (requires 60 days of employment) Tuition Reimbursement Military Leave Some benefit programs require contributions from the employee, and all begin on the first of the month after eligibility is met. Certain benefits provided by United Community Bank are governed by plan documents. Please visit **************************** for more information on UCB's complete benefit package.

Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Technician I – General Services Division: Systems & Programming Union: IFT Salary: Starting at $4,962 to $9,512 monthly - commensurate with experience Benefits: **************************************************** Overview: Performs independent systems analysis and review of application programs residing on a mainframe; develops system scopes and objectives and prepares detailed program specifications; assists senior staff in coding, designing, testing, debugging and preparing documentation. Duties and Responsibilities: Writes computer programs in the COBOL programming language and interprets programs to understand logic flow for the purpose of creating technical data processing documentation requiring attention to detail information; access programs residing on the mainframe via timesharing in order to interpret, write, modify and document the programs. Prepares data processing documentation including, but not limited to, training material and manuals in electronic form, systems architecture and structure, data field/attribute definitions, systems narratives and diagrams and flowcharts using VISIO software, designs forms suitable for use on the Xerox laser printer, program run books, JCL, other related data processing documents adhering to application departmental guidelines and policies; edits documentation for clarity, conciseness, completeness and grammatical correctness demonstrating a command of the English language in grammar, punctuation and vocabulary. Assists higher-level team members in detailed analysis and design of application programs; prepares specifications for converting procedures to coded instructions. Performs other duties as required or assigned. Education and Experience: Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience. Knowledge, Skills and Abilities: Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation. Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services. Requires elementary knowledge of accounting and statistical theories, methods and practices. Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer. Requires working knowledge of the principles and techniques of computer system documentation. Requires ability to effectively participate in and profit from formal and in-service training programs. Requires ability to analyze data logically. Requires ability to maintain satisfactory working relationships with others. Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions. Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers. Requires awareness and adherence to organizational standards for security, privacy and ethics. Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class. Requires the ability to lift, carry and push and pull up to 50 pounds. Application Process: Please visit ********************************** to apply by completing the online application; you may also upload a resume or other attachments as needed. Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago ************** or Springfield **************. Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability. Powered by JazzHR EuUGtzVUop