Technical Support Specialist Jobs in Reading, PA

$15/ Hour Joining our Dorney Park team means you'll assist with network administration and use your knowledge to help troubleshoot a variety of issues. You'll also... Process user requests for reports and answer questions from users Installs, Supports, and upgrades computer hardware and software Experience in supporting: servers, storage systems, network equipment, PC or notebooks of brands like HPE, Dell, IBM Provides on-site I.T. field support including installation, servicing, and repairing computer systems and equipment Some of our amazing perks and benefits: Paid Training! FREE Uniforms! FREE Admission to Dorney Park and our other properties! FREE tickets for friends and family! 25% discounts on Food and 25% discounts on Merchandise! Work with people from here, near, and from all over the world! Other FREE local attraction tickets and discounts! FUN Employee-only Events including RIDE nights, GAME nights, and FREE FOOD events! Numerous seasonal promotion opportunities! Responsibilities: Six Flags Entertainment Corporation is home to 42 unique and exciting properties, so come join our world class team in the Lehigh Valley at Dorney Park & Wildwater Kingdom. Dorney Park provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy for over 140 years! As a member of our team, you'll... Make our guests happy by delivering amazing experiences and helping them create FUN lifelong memories. Interact with different people of all ages and backgrounds Gain skills, knowledge and experience that will benefit your future Qualifications: You!

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Title: Sr. Deskside Support Technician ONSITE in Lyons, PA (Subcontract at NRI Client) Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI. Job Description: A Senior Deskside Support Technician is a highly motivated and experienced individual responsible for all customer-facing technologies.A Senior Deskside Support Technician needs to be able to operate in a fast-paced environment with minimal supervision. Needs to work well both independently and in teams to solve challenging IT support issues and is a great troubleshooter who can identify improvement opportunities. Responsibilities Include: Provide 2nd level escalation support to the Deskside Support Technician and Service Desk. Perform advanced diagnostics and repairs on desktops, laptops, printers, and other peripheral devices. Provide remote and on-site troubleshooting for hardware and software support to end users on a variety of issues. Follow up on outstanding requests and ensure timely resolution. Document Incidents with detailed break-fix steps and resolution in the ticket tracking system. Creating Knowledge Base Articles Work with Executive Management, providing a white glove service where necessary. Participate with new project(s) testing and deployment/delivery. Work with vendors as it pertains to software and hardware troubleshooting, repair, and replacement. Coordinate the logistics of and conduct the movement of assets and equipment to various clients' facilities when needed. Travel to client sites as needed to provide support. Other duties outlined by Information and Technology Management. Qualifications: Associates degree or higher and/or equivalent 5-7 years experience in working in a Windows environment. CompTIA A+ and Network + Certifications Sound knowledge of Windows 10, Windows 11, Citrix Environment, and all standard MS Office software systems. Possess knowledge of workstation administration and management, including imaging. Basic network support experience to include account administration in an active directory environment. Strong customer service and troubleshooting skills. Excellent analytical, oral, and written communication, presentation, and problem-solving skills. Ability to communicate technical information, both verbal and written, to a wide range of end users. Ability to gain internal support and to operate independently without supervision. Must have the ability to establish a solid working relationship with end users, technical staff, managers, and peers.

Job Description Are you a proactive and service-oriented IT professional looking to join a dynamic team and make an impact within a growing organization? If so, we have an exciting opportunity for you to join our team at the Horst Group as an IT Support Technician! As an IT Support Specialist, you will play a critical role in supporting our employees and driving IT objectives that align with our company's goals and values. Responsibilities: Provide technical support and assistance to The Horst Group and its business units Troubleshoot and resolve basic technical problems related to computer systems, peripherals, and software applications Manages Client Image/OS Management Oversees and implements Software Deployment Oversees and manages the Phone System & Phone Line Support Respond to help desk inquiries, assess the nature of problems, and provide timely solutions or escalate issues as necessary Provides Conference Room Support Provides 3rd Party Application Support Implements and manages Digital Video Streaming Solutions Applies Computer Patching Assist in inventory management and procurement of IT equipment and supplies Performs other duties as required Requirements: At least 1 Year of IT experience required; 2-3 Years of IT experience preferred Associate's degree in IT Support or related field preferred. Technical Certifications are beneficial. Excellent verbal and written communication skills. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Excellent organizational skills and attention to detail. Join our team and be part of an exciting environment where you can contribute to our company's success and help shape our IT practices. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. To apply, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position. We look forward to reviewing your application and discussing how your skills and expertise can contribute to our IT team's objectives. Job Posted by ApplicantPro

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

GENERAL DEFINITION: This position provides in-depth desktop support to the County of Lehigh. This position will be expected to troubleshoot, diagnose and resolve complex PC and network problems over the phone utilizing remote assistance utilities. In addition, this individual will be responsible for the following: providing training for other staff members in generating reports as needed, maintaining the Help Desk software and providing assistance to the reporting supervisor as needed. TYPICAL EXAMPLES OF WORK: (Illustrative Only) This position provides Help Desk and trouble call support; PC Desktop Support as needed (hardware/software); enters Help Desk tickets accurately and efficiently into tracking system; establishes network connectivity and PC hardware/software configuration; supports third-party software applications such as Excel, Word, and Access; keeps team's incident-tracking system accurate and up-to-date; addresses requests in priority order and tracks through to resolution; assists business experts in needs analysis and preparation of service requests; assists in developing and improving the Help Desk's efficiency and customer service rating; orders equipment and services for employee business usage (cell phones, PC's, printers, ISP's, etc.; contacts vendors to request support for third-party devices as needed; maintains up-to-date knowledge on new software products (MS Operating Systems and Office Version, etc.); and integrates third-party devices such as scanners, printers and monitors. Performs related work as required. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Excellent customer service and oral communication skills. Expert knowledge of Windows operating systems, Microsoft Office products ranging from Version 2013 thru O365. Expert knowledge of the following: Network configuration requirements, printer and computer configuration requirements. Analytical and problem-solving skills. Ability to answer telephone and respond accurately and courteously to inquiries. Ability to work independently and prioritize work, based upon business needs. ACCEPTABLE TRAINING AND EXPERIENCE: Degree, trade school certification in a technical discipline with two to three (2-3) years experience in Help Desk environment. Or any equivalent combination of acceptable training and experience which has provided the knowledge, skills and abilities cited above.

For 35+ years we've been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced, customer-focused tech resource to our technical support team. The Technical Support Analyst ensures the delivery of world-class, 2nd line, customer technical support for customers of Gateway Ticketing Systems. This role acts as a second line of support by aiding customers via telephone, email, and Gateway's Customer Portal. Utilizing technical support best practices and other resources, the TSA efficiently identifies issues, finds resolutions, and documents solutions while communicating to the customer. This position is in-office or hybrid and must be able to commute to the Gilbertsville, PA. Experience: Minimum 3 years of experience in customer service. Minimum 2 years of experience in technical support, help desk, or related field working directly with customers. Experience learning and supporting complex software products preferred. Core Competencies: Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with Gateway software as it interacts with hardware, the customer's network, SQL databases, and third-party systems. Excellent interpersonal and communication skills, including exhibiting professionalism, responsiveness and diplomacy when working with customers. Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure. A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint). Travel up to 10% of the calendar year, which may include weekends and holidays. Job Description Triage technical support requests through various customer communication methods with expertise, patience, empathy, and urgency. Resolve technical support requests in a timely manner with consistent communication to the customer. Provide accurate and efficient management of reported issues, including clear documentation of all activity for each incident via the software defect system(s). Maintain proficiency in Galaxy modules covered in the System Administrator Certification Program. Provide on-call and backup support as required. Establish and maintain relationships with customer base. Collaborate with other departments to resolve customer issues and ensure high levels of customer satisfaction. Perform configuration work at customers' sites or attend support-related meetings with customers as required. General Duties: Complete all tasks and handle all situations in accordance with Gateway's Core Values. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations. Communicate in a clear, concise, and timely manner, including voicemail and email. Always promote and uphold the values, mission, and vision of the company. Read, understand, and comply with the Employee Handbook. Promote and adhere to all defined policies, processes, and procedures. Perform other tasks as required by management. Physical Demands: Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job. Ability to perform repetitive movement actions including walking, standing, and sitting for long periods of time to adequately perform the essential functions of the job. Ability to work in inside environmental conditions. Diversity and EEO statement: As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year. Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics. No agencies, please. We are not sponsoring visas at this time.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

We are looking for an IT Support contractor to provide on-site IT support to business users for our Continuing Care Retirement Community client located in Lititz, PA. This role serves as initial point of contact and provides day to day technical support to end users. Primary Responsibilities Install, configure and troubleshoot computer hardware and software Assist with system access, account setup and change requests Monitor helpdesk ticketing system queue and act as primary point of contact Coordinate break/fix work with company MSP including deliveries and installs Manage IT projects as needed and assist with departmental projects Requirements Excellent problem solving and troubleshooting skills Detail-oriented approach to tasks Customer service-oriented attitude Qualifications A+/Net+/Microsoft certifications strongly preferred Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting Strong reading, writing and verbal communications skills 3+ years IT experience including supporting a Microsoft Windows environment Experience with Microsoft 365 including SharePoint and Teams Capable of working independently as well as part of a team Flexible, quick learner who is resourceful, perseveres and understands the value of documentation The ability to communicate and work with all levels of staff who possess varying degrees of technical skills Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed Flexibility to work on-site in Lititz, PA for approximately 20 hours a week Job Type: Contractor Rate: $30-40/hour

EXCITING NEWS!! $500.00 Sign-On Bonus to anyone applying and getting hired as an Information Technology Support Specialist by June 30, 2025! AND Competitive Starting Salary o f $22.75 - $24.50 an hour . Threshold Rehabilitation Services, Inc., a human service agency supporting people with disabilities, is actively seeking an IT Support Specialist. The IT Support Specialist performs problem resolution and identifies the root causes of service disruptions and incidents. The IT Support Specialist plans, develops, and implements new technology-based solutions to business problems. Essential Duties and Responsibilities: Follow cybersecurity best practices Perform incident and problem management Perform hardware and software inventory management Coordinate the purchase of hardware and software Maintain system integrity Provide training for all users on system on uses of hardware and software Monitor system supplies inventory Evaluate system needs, making recommendations to management Provide for system security and proper backup of software Develop reports as required Perform data management tasks as required Evaluate, troubleshoot and resolve incidents and problems encountered by users Comply with Threshold's confidentiality policy specifically regarding access to individuals' personal health information Perform other related duties as assigned by the Chief Information Officer and/or Network Manager The hours for this position are Monday to Friday 8am - 5pm. These are great work hours with paid Holidays off starting day one of employment!! Threshold offers a comprehensive benefit package, 401(k) Retirement Plan and paid vacation, sick, and personal time off. EOE M/F/D/V Requirements B.S. Degree in Cybersecurity, Computer Science or related field preferred with 1-2 years of experience in Information Technology; or A.S. Degree with 3-4 years' experience in the Information Technology field Demonstrate knowledge of cybersecurity best practices Experience administering Office 365 Experience with automated software management and distribution such as Intune or System Center Configuration manager or similar system Demonstrate knowledge of Information Technology best practices Any combination of equivalent skills and experience listed above Valid PA Driver's License PA Motor Vehicle Record Check Use of vehicle while working with valid registration and insurance coverage indicating you are an insured driver Pre-employment drug screen PA Criminal History Clearance

GCG is currently seeking an IT Support Specialist to join our team within our Collegeville, PA office! As an integral member of our IT Support team, you will leverage technical know-how and trouble-shooting skills to support our end users not only within our Collegeville facility but also across the company. You'll uphold our team's commitment to internal customer service to address and resolve end user challenges in an expedient and comprehensive way while working collaboratively with the rest of our IT department to make progress with on-going IT projects. If you are looking to join a growing company and a collaborative team, we want to hear from you! Please note that this position is onsite 5 days per week at our facility in Collegeville, PA. What you'll do Work with a virtualized (VMWare) windows server/client system Active Directory: creating, editing, troubleshooting GPO, creating simple scripts Work with and troubleshoot Office 365; Azure applications, specifically SharePoint and Exchange Troubleshoot networked and WIFI devices, such as but not limited to barcode scan guns, thermal/laser printers, Android, iOS, Windows tablets, mobile phones, and workstations Create and update documentation as needed What you'll bring Degree in IT and certifications a plus 2+ years of Help desk experience; experience working in a manufacturing or distribution environment a plus Knowledge of Windows 7 & 10, MS Office Products including Office 365, TCP/IP, DNS, DHCP, GPO; ability to troubleshoot via CLI and Powershell Basic knowledge of Vmware 5.x+, Windows Server 2008+, Exchange 2012+ (Hybrid on-prem/o365), AD, IIS, PDQ Deploy, intune, Solarwinds, Azure MFA, VPN, Bomgar, network devices such as switches, routers, APs, servers, phones, etc. Ability to work on a team to architect, design, and implement new technologies or operation improvements Ability to establish and maintain good rapport with end users and deliver effective remote support Willingness and ability to support a warehouse environment Willingness to travel occasionally, 5-10% What we offer Competitive annual salary Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more 401(K) with employer contribution An employee-centric company that values and truly appreciates our most important asset: You! About GCG At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve. GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person. #LI-onsite #LI-AS1

Job Description Help Desk Support Status: Full Time Salaried Hours: 6am-2:30pm Our Company Lancaster Leaf Tobacco Co Inc. is a subsidiary of Universal Corporation, the leading global leaf tobacco supplier. Lancaster Leaf manages Universal’s dark air cured tobacco operations in all relevant traditional dark air-cured origins. Operations in Lancaster, PA. consist of a processing facility, storage facility, and main office which also houses Universal’s dark air cured regional headquarters. The Company also has a cutting/flavoring line in the Dominican Republic. Lancaster Leaf supplies virtually all of the major cigar manufacturers in the U.S. with filler, binder, and wrapper from the U.S. and other origins. In addition to domestic supply, Lancaster exports filler, binder, and wrapper to international cigar manufacturers. Lancaster Leaf contracts directly with farmers in all dark air cured growing regions of the U.S. which include Pennsylvania, Connecticut, Massachusetts, Virginia, Tennessee and Kentucky. Summary We are seeking an individual who will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware & software solutions, & supporting the internal IT Helpdesk. This position will be responsible for administration & internal support of the Company’s PCs, printers, servers, phones, cell phones & related equipment. Tasks include end user support & performing PC maintenance, upgrades & configurations. In addition, this position will be working closely with our Corporate IT department in Richmond, VA on tasks & on projects outside of our Lancaster office as needed. What You’ll Be Doing (Essential Duties) Provide first level and advanced support for hardware, software, and network issues. Respond to technical inquiries via phone, email, or in-person support. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Install, update, and troubleshoot operating systems and applications. Monitor, maintain, troubleshoot LAN/WAN connectivity and related network devices. Assist with Wi-Fi setup and configuration. Recommend and implement hardware and software updates to enhance efficiency. Maintain proper documentation of permissions and access control. Maintain detailed records of IT assets, technical procedures, and troubleshooting guides. Log and track IT incidents and resolutions using ticketing system. Educate staff on using new systems or tools effectively and safely. Ensure compliance with IT policies, procedures, and best practices. Configure call routing, hunt groups, auto attendants, and other phone system features based on organizational needs. Install and configure IP cameras, including mounting, wiring, and connecting to the network. Assist with retrieving and exporting footage for investigations or reports. Minimum Requirements High school diploma or equivalent required. Bachelor’s degree in Information Systems, Business, Communications or related field preferred. 2 years of relevant technical experience preferred. Preferred Skills Strong understanding of operating systems. Familiar with hardware components, peripherals and networking basics. Ability to identify root causes and implement lasting solutions. Ability to explain complex technical concepts in simple terms. Ability to prioritize and handle multiple support tickets or tasks concurrently. Benefits We offer a wide range of market-competitive total rewards that include 401(k) match, pension, merit increases, paid holidays, medical, dental, life, vision, short and long-term disability benefits, and tuition assistance to name a few. EOE M/F/Disabled/Vet Employer All applicants must be authorized to work in the United States.

APPLICATION INSTRUCTIONS: * CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. * CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. * If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. POSITION SPECIFICS The Deskside Support team within Customer Experience, a division of Penn State IT, is seeking a customer service-focused, self-driven, and highly motivated Hybrid Intermediate Level IT Support Specialist to be part of a team that supports roughly 8,000 unique endpoint devices and 28 non-IT business units. This position will provide Tier 2 remote and onsite technical assistance to users while maintaining a strong commitment to customer service and operational excellence. POSITION DETAILS * Shift: Monday-Friday 8am-5pm EST * Candidates must be authorized to work in the United States without sponsorship. * Candidates must have a reliable high-speed internet connection and a dedicated workspace conducive to remote support. RESPONSIBILITIES * Customer Service Excellence: Provide remote IT support via phone, chat, and email tickets, ensuring an outstanding customer experience. * Incident Management: Monitor and resolve service requests using ServiceNow, escalating support items as needed and adhering to university policies. * Hardware and Software Support: Assist users with troubleshooting, configuration, and remote setup of Windows and Mac OS devices, Office 365, and other university-supported software. * Security & Compliance: Ensure timely software updates and security patches to reduce threat vectors for endpoints. * Continuous Improvement: Work with stakeholders to enhance support processes and implement measurable service improvements. * Team Collaboration and Mentoring: Actively engage in virtual team meetings, contribute to process development, and participate in peer mentoring to enhance team capabilities. QUALIFICATIONS Candidates should have knowledge and experience in: * Centralized incident and request systems (e.g., ServiceNow) * Windows and Mac operating systems * Office 365 administration and troubleshooting * Endpoint security best practices * Experience with Mac OS and iOS is preferred MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None APPLICATION INSTRUCTIONS Candidates should upload a cover letter and resume at the time of application for consideration. BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $46,400.00 - $67,300.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact ************. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines

, LLC. (“Metergy”) As one of North America's most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption. Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team. As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential. Metergy is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world's largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This partnership provides Metergy with access to substantial capital, infrastructure investment expertise, and a global reach, positioning us for continued success and innovation. Our Mission Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. Role Overview:We're seeking a detail-oriented team member to join our Billing Technical Support department. This role is responsible for accessing various data sources to retrieve utility meter reads, processing and transforming data in Excel, and importing it into internal systems.Key Responsibilities: Retrieve data from third-party applications and databases. Use Excel and internal tools to process and load utility meter data into internal systems. Follow established process documentation to ensure accurate and consistent task execution. Collaborate with internal departments to ensure data accuracy. Identify and report system or data issues; assist in troubleshooting AMR-related problems. Track and document issues, requests, and resolutions. Notify management of recurring system or data errors. Stay informed on system updates and process changes. Qualifications: Strong working knowledge of Microsoft Excel (formulas, pivot tables, data filters, etc.). Ability to follow documented procedures with consistency and attention to detail. Analytical, creative problem-solver with situational awareness. Effective communicator with adaptability to changing environments. Team player; internal candidates must be in good standing with above-average performance. Benefits & Perks • Excellent health coverage and life insurance benefits - no waiting period!• Company-paid Long-Term Disability and Basic Life Coverage• Flexible Spending Account (FSA) options• 401K plan with immediate company match • Generous Paid Time Off Plan plus 10 paid holidays• Summer hours to enjoy the weather• Regular Social events - happy hours, summer & holiday parties, & more Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.

About us Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions. Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals. We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package. Position Overview: We are seeking a customer-focused and detail-oriented Level 1/2 Azure Cloud & Network Technician to provide front-line user support and assist with the administration of our cloud-based systems in a Microsoft GCC High environment. This role is ideal for someone with experience supporting Microsoft 365 and Windows users, who is also interested in building skills in Azure cloud administration, endpoint management, and federal compliance. Key Responsibilities: Act as the first point of contact for end-user IT support, including issues with Microsoft 365 GCC High (Outlook, Teams, SharePoint, OneDrive, etc.) Support user onboarding and offboarding, account setup in Azure Active Directory (Azure AD), and device configuration. Troubleshoot common IT problems, including login issues, MFA resets, VPN, email/calendar sync, and hardware connectivity. Use Microsoft Intune to manage devices, deploy apps, enforce policies, and monitor compliance. Assist with Azure and network troubleshooting (e.g., DNS, VPN, virtual networks) under guidance from senior engineers. Maintain internal documentation on recurring issues, fixes, and SOPs to streamline support. Monitor system alerts, tickets, and performance metrics; escalate issues as needed to MSP or senior technical staff. Perform routine administrative tasks such as license tracking, certificate renewal, and endpoint patching. Preferred Qualifications: 3-5 years of experience in IT support, help desk, or junior system/cloud admin roles. Hands-on experience with Microsoft 365 (GCC High preferred) and Windows 10/11 environments. Familiarity with Azure AD, user identity lifecycle, and endpoint management tools. Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and VPNs. Interest or experience with Microsoft Intune, PowerShell scripting, or Infrastructure as Code tools. Strong problem-solving, communication, and documentation skills. Relevant certifications (e.g., AZ-900, Microsoft 365 Fundamentals, CompTIA Network+) are a plus. If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you! Benefits at Itero Group At Itero Group, we're proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Join us and enjoy a benefits package designed with you in mind! Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

Role: Desktop Support Duration: Fulltime BGV will be done for the selected candidates. Must have: Windows, Mac, Printers, & good Landesk exp. is required. 1) Executive profiles - Good experience in client facing 2) Landesk and Mac experience Job Description - · Being a CLIENT centric, lead and ensure end user provisioning within agreed time and quality. · To manage the overall operations and ensure that the standard of services provided to Client have improved. · Manage Operations during business hours from 8am local time and on occasions outside business hours and at weekends. · Proactive monitoring of the end to end customer service & Infrastructure. · Standardization and Optimization of existing process · Managing resolution of escalated Business Applications, System Issues within agreed SLA's. · Contribute in FAQ database for CLIENT and ensure the usage and updation. · Contribute in Known Error Database for CLIENT and ensure frequent update and usage. · Ensure RCA is done for all P3/P4 cases and Knowledge base is updated to reduce/avoid the impact in future. · Good Analytical skills required to analyze and improve the day to day operations. · Delivering the SLA/KPI weekly/Monthly reports to the client and HCL management. · To implement and run ITIL processes and standards to achieve customer delight by doing IT Service Management. · Ensuring highest availability of Customer Service · Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's. · Work closely with help desk peers, RDS (L2) Team & other teams in cross-training, development/implementation of operational excellence procedures and fostering teamwork. · Work closely and provide hands and feet support to infrastructure teams like - Windows, Unix, Security, Network, VOIP, etc · Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. · Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments. · Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Please respond with your word resume and requested details: Full Name : Work Authorization: Contact Number : Email ID : Skype ID: Current location: Willing to relocate : Salary : Additional Information All your information will be kept confidential according to EEO guidelines.

Moravian Manor Communities is a premier not-for-profit life plan community that has been serving older adults for 50 years. We are currently seeking an IT Support Specialist II to join our team! This opportunity is full-time with a comprehensive benefits package including: Benefits Offered: Competitive Pay Medical, Dental, and Vision Benefits with Low Deductibles Generous Paid Time Off Benefits Employer Funded Pension Plan Employer Assisted Housing Tuition Reimbursement Program FREE Rock Med Membership IT Support Specialist II Responsibilities include: Technical Support: Provide daily IT support for staff and residents, including troubleshooting hardware, software, mobile devices, and network issues. System Administration: Configure and manage user accounts and permissions in Active Directory and Microsoft 365 Entra ID. Telecom & AV Support: Maintain and support the telephone system, distributed television system, and AV equipment. Training & Documentation: Conduct orientation and training sessions; create and maintain technical documentation and support records. System Maintenance: Ensure all systems, including nurse call and alert devices, are functional and up to date with software patches. Vendor Coordination: Liaise with external vendors for support and maintenance of IT systems and equipment. Project Collaboration: Work with the Director of IT and other staff on IT projects involving infrastructure, networking, software, and telecom. Inventory Management: Assist with tracking and managing IT assets and inventory. IT Support Specialist II Job Requirements: A minimum of associate's degree in computer science. Bachelor's degree in computer science preferred. Industry certifications are a plus. Minimum of 2 years of Information Technology experience. Experience in the health care industry preferred. Experience supporting Windows 10/11, Microsoft 365, Windows Server, Active Directory, Entra, Exchange Online, and Intune. Experience troubleshooting printers and peripheral devices. Practical understanding of LAN/WAN networking. Moravian Manor Communities is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, ancestry, religious creed, age, sex, gender, sexual orientation, national origin, handicap or disability and will make reasonable accommodations for disability during application and employment where needed. Moravian Manor Communities is an EEO employer - M/F/Vets/Disabled View all jobs at this company

About TransformaTech: TransformaTech, Inc is a consulting company built on years of experience specifically helping clients improve their business using leading technology, methodologies, and IT best practices in Systems Integration (IBM App Connect Enterprise), Performance Engineering, and Project Management and Development. We pride ourselves on “doing whatever it takes” to meet our clients' expectations through expert knowledge, dedication, commitment, and hard work. We have proven success stories across all industries and company sizes. We have worked with many of the largest companies in the world. Job Responsibilities: As an Intern / Junior IT Consultant at TransformaTech, you will have the chance to learn and work with a diverse range of technologies, including IBM Integration Technologies such as IBM App Connect Enterprise and MQ. Additionally, you will have the opportunity to explore other areas such as Cloud and AI technologies. Your responsibilities will include: Gaining hands-on experience in working with IBM Integration Technologies and other relevant technologies. Expanding your knowledge and proficiency in general programming languages such as Java, Python, and SQL. Collaborating on both internal and client IT consulting projects. Acquiring valuable consulting skills such as Project Management, Time Management, estimating project timelines, and meeting deadlines effectively. Duration: 6-12+ months, depending on the intern's preference and willingness to continue beyond the initial internship period. Other Information: We are open to considering recent graduates for this position. We prefer candidates who are expected to graduate within the next 6-18 months. We are looking for highly motivated individuals who are passionate about pursuing a career in Technology, Software Engineering, and/or Consulting. Strong written and oral communication skills are essential for this role. TransformaTech is committed to providing comprehensive training and mentoring to support your growth and success in the assigned tasks and projects.

Job DescriptionDescription: to support the IT Help Desk. The candidate will have a general awareness of computer systems, PC repair, and network management. The candidate will be resourceful, quick-thinking, and able to troubleshoot new and critical technical issues as they arise. Candidate will also have the knowledge to deploy, configure, and support operating systems on Windows and Linux based operating systems. The candidate must have a strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, and time. Requirements: Principal Duties/Responsibilities: Maintain Microsoft Azure Cloud environment with IT team Monitor and respond quickly to incoming requests related to IT issues using helpdesk ticketing software. Maintain computer systems and act as support if any system goes down. Responsible for PCs, printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.). Configure and maintain user PCs. Assist with onboarding of new users. Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software. IT experience with DoD / government agency IT methodologies is recommended, but not required. Education and Experience Requirements: 1. 1 or more years of experience in IT preferred, but not required 2. CompTIA A+ certified preferred, but not required 3. Bachelor’s degree in IT or related field preferred, but not required Location: Wayne, PA and Philadelphia, PA Type: Part-Time