Technical Support Specialist Jobs in Medfield, MA

ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you'll maintain, process, and troubleshoot military computer systems and operations. You'll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages. Requirements U. S. Citizen Age: 17-34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information

6+ Month Contract Investment Support Analyst - High Touch Services The Investment Support Analyst will provide dedicated technology, productivity and collaboration support services to Fidelity's Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide productivity, innovation and preventative technology support and services for Fidelity's associate IT computing product offerings. If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you! The Expertise you Have 4+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions Strong customer service, oral and written communication skills Experience working in an enterprise AD environment Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc. Experience supporting a Citrix environment preferred Experience supporting multi-media and video conferencing hardware and software Strong working knowledge of Office 365 and Office for Mac Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements Ability to be able to work comfortably with members of the firm of all skill and seniority levels Associates degree in Computer Science, Information Technology or equivalent work experience preferred Microsoft Window10 certification, Apple certification preferred The Purpose of Your Role In this role, the Technician works in collaboration with other members of the Fidelity business and End User Computing community to: Provide technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems. Demonstrate an expert ability to manage the needs of multiple requests to create an effective schedule and successfully adapt to changing that schedule on short notice as situations change. Collaborates with helpdesks and 3rd level support teams and across the organization to troubleshoot highly complex issues and identify technology solutions. Support IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, home office support, etc. Provide desk side support by identifying, tracking, troubleshooting and resolving requests\incidents. Serves as subject matter expert in all service areas including Windows 10, hardware platforms, mobile devices, phone systems, printers, application deployments and other technologies. Provides support to a myriad of corporate and BYOD mobile devices using both android and iOS. Addresses customer expectations and meets customer requests for multiple service offerings Proactively identifies trends in the environment and potential areas that may cause future problems, escalates and communicates diagnostics appropriately Provide issue resolution of reported systems and application issues while keeping the end user community regularly informed of your progress Eliminates common problems before escalating issues to the next level then break complex issues into appropriate parts in order to understand the issues at hand as well as the needs of the customer Maintains hardware inventories and provides procurement services for end user community Coordinates new user access and systems setup with various support groups The Skills You Bring Skills and Knowledge Experience demonstrating proficiency installing, troubleshooting and supporting laptops, MacBook's, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote. Experience demonstrating proficiency supporting Windows 10, MacOS, Office365 and productivity tools Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc… Experience demonstrating proficiency providing in person multi-site video conferencing meeting support. Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies Experience demonstrating expert level customer services skills, communication written and verbal Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems. Experience demonstrating proficiency working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and document new, less obvious solutions. Mobile Platforms : Intune, Symantec VIP The Value You Deliver The End User Support Technician plays a key role in ensuring investment professionals succeed in navigating business challenges by understanding their technology needs, delivering productivity tools, collaboration services and technology support. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com

At Aurora Flight Sciences, we design, build, and fly advanced aircraft and enabling technologies from concept to reality. We are searching for a talented and self-motivated IT Support Specialist to help us create the future of flight. Responsibilities will include but not be limited to the following: Responsibilities * Efficiently manages ticket queues while providing support to onsite staff * Proficient in administrating and maintaining Windows Server 2016 and above * Possesses a high level of knowledge in supporting and managing desktop operating systems and applications * Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues * Capable of troubleshooting and triaging monitoring system alerts for system and networking environments * Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design * Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues * Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec) * Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell * Familiar with patch and vulnerability management * Proficient in Linux with the ability to configure, troubleshoot and manage Linux systems. * Advanced knowledge of Backup Solutions, including implementation and management - Proficient in troubleshooting common remote solutions such as RDP * Strong understanding of core network components, including routers, switches, and firewalls - Maintains and updates standards and documentation as products and technologies evolve * Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems * Mentors and provides guidance to other technicians * Collaborates with other IT teams to design and implement new systems and solutions * Expert in diagnosing and resolving complex technical issues that require deep system knowledge * Conducts root cause analysis to prevent recurrence of problems Minimum Requirements * Education/experience typically acquired through advanced education (e.g. Bachelor) * Typically 3 or more years' related work experience or an equivalent combination of education and experience 7 years * Must be a US Person Preferred Requirements * CompTIA Security+ * CompTIA Linux+ * MS-900 / AZ-900 * Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 ormore years' related work experience or an equivalent combination of education and experience 10+years. * Previous experience in a fast-paced environment, such as an MSP, is a plus Physical Requirements * Ability to work 10:30 AM - 7 PM * Ability to lift up to 35 pounds * This position requires the ability to sit/stand for extended periods of time, conduct work in an office environment and on computers for extended periods of time * Will be located out of our Cambridge, MA facility full time Salary Range (Annualized USD) * Minimum Range: $54,000.00 to $97,000.00 * Maximum Range: $69,000.00 to $123,000.00

Job Title: Owner Support Services Specialist Contract Duration: 6 Months Pay range: $20 - 22//hr Work Type: Hybrid, Tuesday-Thursday in office and Monday/Friday at home, 8 am - 5 pm Job Description: Our client is seeking an Owner Support Services Specialist to support the Tower division's Property Management team. The team interacts with landlords and resolves issues, and answers questions posed by both them and employees from various departments. Day to day, you will assist with administering the team's daily functions. As an Owner Support Services Specialist, your focus will consist of answering and redirecting a high volume of calls and triaging the team's incoming email queue, including forwarding work requests to the appropriate internal teams. You will receive, open, and distribute substantial amounts of mail and respond to certain non-tower-related inquiries. Job Responsibilities: Answer a high volume of incoming calls, understand customers' inquiries, and research, respond, and/or forward to the appropriate team members for resolution. Receive, log, sort, redirect, and scan into Salesforce a large volume of incoming mail and e-mail correspondence and forward to the appropriate teams within one business day of receipt. Scan and upload leases, amendments, renewal notices, landlord notification letters, vendor changes, and other correspondence. Top 3 Skill Sets: Customer service experience (1-2 years ), Data entry and Ability to work within a team Job Qualifications: Bachelor's degree or equivalent work experience preferred. Between 1-2 years of call center or other relevant experience. Administrative experience in a fast-paced office environment is strongly preferred. Excel, Oracle, and Salesforce experience preferred. Effective written and verbal communication, including active listening and a professional phone presence. Customer focus and adaptability to different personality types. Strong time management and organizational skills; ability to accomplish multiple tasks within agreed-upon timeframes in a very fast-paced environment. Self-motivated; able to work both independently and with a team. Note: Nice to have: Salesforce experience The role will be working on the Landlord Relations Team, taking phone calls, entering data, and working within Salesforce and Excel. Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About the Company: Global REIT specializing in wireless and broadcast communications, real estate, and infrastructure. Key features: Over 180,000 communication sites worldwide. Nearly 41,000 properties in the US. Approximately 139,000 properties internationally. Data centers are located across the US. Leases space on wireless and broadcast towers, as well as in data centers. About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-21243: #gttic #gttjobs

, where belonging leads to opportunity. Salem is a small, diverse city with a proud maritime and immigrant history. Salem Public Schools is an urban public school district enrolling nearly 4,000 students in 11 schools. Our vision is to ensure that all students will be locally engaged, globally connected, and fully prepared to thrive in a diverse and changing world. We hold dear our core values of belonging, equity, and opportunity in everything we do. We seek individuals who are passionate about urban education and understand the urgency of improving student achievement for all students, regardless of ability, economic status, gender/gender identity, language, race/ethnicity, sexual orientation, or other backgrounds. We invite you to learn more about our strategic plan and core priorities on our website at ********************** What You'll Do: Salem Public Schools has an Instructional Technology Department that supports 21st century learning initiatives. Applicants will have the unique opportunity to join this team and help shape teaching and learning in a diverse, urban and historic city. In the Technical Support Analyst role, you will support all technology hardware and software in various schools around the district. Role Responsibilities: Provides onsite and remote support for students and teachers at our 11 schools utilizing a ticketing system. Manages all aspects of the 1:1 programs including inventory and repairs for Chromebooks Handles deployment of Chromebooks and Google accounts for staff and students Monitors age and functionality of Chromebooks by grade level and coordinates fleet replacements as needed Assess and repairs classroom presentation equipment and escalates to our third-party vendor for repairs if needed Develops and follows workflows that will enhance the turnaround time for in house and warranty repairs. Assists and provides backup for other staff as needed, and other duties as required. What You'll Bring: We are looking for candidates who have diverse backgrounds and experiences, are inspired by our mission and are highly motivated to change children's lives through education. You'll be right at home here if you are a reflective practitioner who values collaboration with colleagues and pushes yourself, your work and the people around you to the next level. We expect our SPS employees to: Hold a deep commitment to students and families and value diversity - The SPS community is vibrant, diverse in background, ethnicity, language, and perspective. You embrace and affirm the backgrounds of all members of the SPS community and view our diversity as a powerful resource that supports us each in learning and doing our best work. Hold high expectations for yourself, students, and colleagues - You see potential in all, especially our SPS students, and maintain high expectations for achievement, while providing the support necessary to meet that bar. You hold yourself to high expectations, modeling SPS values and seeking opportunities to continuously improve. Build authentic, caring relationships with colleagues, students, and families - You build strong relationships across students, families, and colleagues that are collaborative in nature and contribute to the individual and collective success of SPS. You partner with families and colleagues to make decisions in the best interest of students and learning. Embrace feedback - You are a reflective practitioner who learns from failure, using mistakes and challenges as opportunities for growth. You model persistence and growth mindset and thrive in a culture of feedback. Job Requirements: Associates Degree in a related field or three years experience; or any equivalent combination of education and experience which demonstrates the requisite skills, abilities and knowledge. Fluency in Spanish is a plus Bilingual, candidates of color are strongly encouraged to apply Current authorization to work in the United States Equal Opportunity Employer Salem Public School District is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.

Job Title: Intern, IT Finance & Administration Department: Information Technology Reports to: VP, Application Support & Core Banking Classification: Individual Contributor Length of Assignment: Summer Internship Estimated Pay: $20/hour Overview: The IT Finance and Administrative Intern will support the financial management and administrative functions within the IT department. Key responsibilities include managing the budget, processing invoices, maintaining vendor contracts, and assisting with procurement activities. The intern will collaborate with the finance team to ensure compliance with company policies and contribute to financial planning and reporting efforts. Additionally, the intern will review actual to budget results and explain variances to IT management, providing insights for decision-making. This role offers hands-on experience in financial processes, vendor management, and budget analysis, providing valuable skills for future career opportunities. What You'll Do: Assist in managing the IT department's budget, including tracking expenses and preparing financial reports. Process incoming invoices, ensuring accuracy and timely payment. Maintain and organize vendor contracts, including tracking renewal dates and compliance with terms. Support the procurement process by obtaining quotes, comparing prices, and coordinating with vendors. Assist in the preparation of financial forecasts and budget planning. Collaborate with the finance team to ensure alignment with company policies and procedures. Provide administrative support to the IT department as needed. What We're Looking For: Education: Currently pursuing a degree in Finance, Accounting, Business Administration, Information Technology, or a related field. Knowledge: Strong analytical skills and attention to detail. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Excellent organizational and time management skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Basic understanding of financial principles and accounting practices. Why You'll Love This Internship: Hands-On Experience: Gain practical experience in legal research, document preparation, and compliance. Learning Opportunities: Work alongside experienced professionals and learn about various legal functions. Skill Development: Enhance your skills in legal research, drafting, and compliance. Future Prospects: Potential for future employment opportunities based on your performance. About Workers Credit Union: Since 1914, Workers Credit Union has been dedicated to improving the daily lives of our members. We partner with our members to help them make the best financial choices and enhance their financial wellness. This commitment, known as The Workers Way, is at the heart of everything we do. With over $2.6 billion in assets and serving over 120,000 members, we are one of the top-performing credit unions in Massachusetts with ambitious plans for the future! EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description ROLE :Desktop Support LOCATION: Boston,MA Duration:12 month+ · Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. · The support platform is Microsoft OS including Win7 and some Win10 (piloting). In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds. · The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft. This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices. The candidate must be able to provide onsite and remote support of high level and executive end users through the use of in person, phone, and Remote Takeover tools. Superior Customer Service skills are essential and the candidate must have outstanding communication skills both verbal and written. Additional Information For more information, Please contact Shubham ************

Class Definition GENERAL STATEMENT OF DUTIES: To be responsible for performing a variety of routine technical support tasks within the area of specialization directly related to the operation of mainframe and mini computers, networks, and/or telecommunications systems, as well as other directly related systems; and to do related work as required.SUPERVISION RECEIVED: Works under the general supervision of a superior from whom are received general and specific instructions and assignments; work is reviewed while in process and upon completion for conformance to prescribed instructions and proper application of system management techniques.SUPERVISION EXERCISED: Usually none, but as required, may supervise clerical subordinates assigned to assist. Illustrative Examples of Work Performed To be responsible for performing a variety of routine technical support tasks, with the area of specialization, directly related to the operation of mainframe, minicomputers, networks, and/or telecommunications systems, as well as other directly related systems. To assist in the installation and maintenance of mainframe, mini computer and/or network operating systems, data management, telecommunication, system performance, capacity management, and utility software. To assist with the installation, troubleshooting and maintenance of peripheral and communications devices, directly related to area of specialization. To assist in implementing methods and procedures necessary to support activities relating to installation, modification, problem resolution, performance, operational and planning capacity management activities in the designated hardware and software environment. To assist in designing, coding, testing, and debugging specialized software required by the installation. To assist in providing technical support services to a variety of system operation activities including programming, system analysis and other related operations within the designated environment. To attend training sessions to keep abreast of new or improved software and procedures. To do related work as required. Required Qualifications for Appointment KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of the principles, practices, methods and techniques of hardware and software management in the area of specialization, and of operational and system capabilities and intricacies; a working knowledge of the methods and procedures of system installation, modification, performance, operational and capacity management in the designated mainframe, minicomputer, network, and/or telecommunications hardware and software environments; a working knowledge of the personal computers and related peripheral equipment; the ability to perform routine hardware and software installation and maintenance activities in the specified environment; the ability to assist with the design, coding, testing and implementation of specialized software related to the area of specialization; a working knowledge of systems programming and systems analysis; the ability to assist in providing technical support in designated areas of computer systems, network, and telecommunications operation; and related capacities and abilities. EDUCATION AND EXPERIENCE: Education: Such as may have been gained through graduation from a college of recognized standing including or supplemented by successful completion of courses in Computer Science; and Experience: Such as may have been gained through employment in a technical position involving system design, systems analysis or systems programming. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience. Supplemental Information ************************************************************************************** ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf

All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day. Our Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's molecular diagnostics products and technology. Think this role is for you? This individual has an ability for troubleshooting issues beyond “computer stuff.” In this role, you will be troubleshooting our diagnostics instruments, reagents, and operator issues. You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc) and external customers (Lab technicians, hospitals, etc) via phone and email. We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays. Key Outcomes: Provide customers with service and product troubleshooting via phone and email, for Clinical Diagnostics products. Document calls in CRM system, escalate issues that require further investigation. Authorize return of customer product for investigation. Determine replacement of product as warranted. Potential Growth Opportunities: Represent Technical Support as specialist for designated product(s) Act as liaison to other departments within the division concerning issues related to specific product lines. Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates. Work with Marketing and Service departments in the launch of new products. Reviewing or create label copy, participate in pre- and post-launch teams. Build relationships with partners and distributors. Writing and reviewing procedures. Provide guidance and coaching to other Technical Support personnel. Do you have what it takes? You are technically inclined, you understand science - DNA, how an assay works, reading the package insert on a medical product doesn't sound like a foreign language to you. You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking. You are comfortable speaking on the phones and have flexibility in your schedule. We are looking for someone who is eager to start their career in this field and wants to grow within the department. Additional qualifications: Bachelor's degree or higher Experience with RT PCR, molecular, virology or cytology (desired) Med Tech or clinical lab background (desired) Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired) Bilingual (French and English) is a plus If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply! The annualized base salary range for this role is $53,600 to $83,700 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans. Agency And Third Party Recruiter Notice Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. #LI-LB2

Under the direction of the Director for Classroom Technology Support, the Multimedia Support Consultant I (MMSCI) serves as the initial phone and in person contact for Faculty, Staff and Students using technology in Berklee classrooms and conference rooms and effectively delivers tier 1 and often tier 2 support for all Berklee and BCB classrooms. The MMSCI is also responsible for scheduling regular technology checks and coordinating maintenance windows with student employees and other staff. The technology world is constantly growing and changing, so our educational and professional needs are always expanding. Our scope of support changes as new technology is introduced and old technology is phased out. The list of responsibilities below can and will change as new hardware and software is introduced to the campus. This list will be updated as support needs change. ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: (list 5-8 essential job functions) Through answering incoming calls or pre-scheduling, provide in person support for a variety of technologies, systems and services including AV control and switching systems (Crestron, Extron, QSC, Zoom); audio and video components, sound and projection systems, screens and displays/monitors, video and web cameras, amplifiers, Polycom systems, and any related peripherals. Provide preventive maintenance, proactive monitoring and testing of all systems and equipment to ensure readiness for classes each day. Act as the main escalation point for student employees needing assistance with troubleshooting during scheduled courses. Maintain a high level of user responsiveness and communication keeping them informed of issues as they are resolved. Provide consultation and training to faculty and staff on the use of Audio-Visual components in the classroom. Assist with asset inventory and user technical documentation for all supported spaces, events and media services components. Setup and deploy temporary solutions to classrooms that require further troubleshooting !"Work with other classroom and conference room support staff, including Academic Technology partners Promote a positive and professional work environment. Manage and train student employees. Act as a mentor and help teach technical skills and customer service best practices Other Duties as assigned KNOWLEDGE & SKILLS REQUIRED: Bachelor's degree 1-2 years relevant experience required Excellent customer service skills and the ability to deal with customers with a variety of technical knowledge and skills. Ability to interact and work well with others Excellent time management skills Ability to learn existing and emerging classroom technologies Basic knowledge of audio visual systems and how to troubleshoot Basic knowledge of music hardware, software and plug-ins Understanding of MIDI devices and how to troubleshoot them Basic knowledge of QSC Qsys AV Systems Ability to work in a fast paced environment. Previous experience working within a higher education institution providing customer service preferred Experience with programming/troubleshooting AV control systems (Extron, QSC, Crestron) preferred CTS Certification preferred SUPERVISORY RESPONSIBILITIES: Supervision of Student Employees. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at ************************ or call ************. Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area. *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.* Employee Type:Staff

** The Brattle Group, a privately held, global economics consulting firm, is looking for a **IT Technologist** to join our **Boston** office. The IT Technologist position is responsible for creating procedures, processes, and documentation to facilitate the daily operational objectives of the Helpdesk and Desktop Support teams. This candidate will take ownership of projects to implement, administer, and maintain end user technologies and systems. Working across business units to identify and implement processes or automations that will drive efficiency in the IT end-user department. **Some of the day-to-day responsibilities of this role include:** + Responsible for installing, testing, and implementing hardware and software to support the firm's desktop, virtual, and web-based systems + Manages software and patch configuration, administration, and deployment via MS Intune + Ownership of the implementation, administration, and management of enterprise OS image creation and software via MS Autopilot + Assists the IT management team to achieve operational objectives. Is responsible for the creation, maintenance, and updates of documentation required for the daily operations of the Helpdesk and Desktop Support teams + Administration of Delinea Privilege Access Management solution for managing software access + Assists in developing and reviewing product specifications for IT asset procurements + Proficiency with PowerShell scripting and its relation to software management and deployment tools + Assists with Zoom enterprise configurations via cloud portal + Administration of HP Poly Lens for Zoom AV appliances + Escalation point for support tickets + Assists with on-site systems hardware and network appliance installation, configuration, and management in coordination with the Infrastructure team + Creates and maintains documentation for applying IT procedures and guidelines + Printer configuration and driver script deployment + Supports the Infrastructure team with functions of DR, backup, and restore systems and procedures as needed + Works with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements **THE CANDIDATE** + Associate's or Bachelor's degree in IS, CS, or EE or will consider equivalent experience in lieu of degree; A+, MCP or other equivalent certifications a plus + At least seven (7) years of experience in computer operations, desktop support, and/or helpdesk support + Microsoft Office 365 administration and support expertise + MS Autopilot/Intune image and patch deployment system administration expertise + Application configuration and deployment + Excellent customer service skills + Ability to mentor junior level colleagues + Scripting via PowerShell + Privilege access management administration + Current LAN and WLAN IP network technologies + iOS configuration and mobile device deployment, management and support in an enterprise environment + Zoom and Zoom Rooms video conferencing management, multi-site configuration and support (Poly Lens a plus) + VPN client configuration and support a plus + VMWare Horizon client configuration and support a plus + Ability to manage a fast-paced, multiple location environment with multiple tasks and demands + Ability to initiate, manage and implement multiple projects simultaneously without direct supervision in an organized, professional, detailed and efficient manner + Ability to work effectively and to interact with clients, team members, as well as third-party vendors and service providers + Ability to think creatively and contribute to team objectives + Requires physical activity including the regular moving of items of fifty (50) pounds or more + Occasional travel as needed + Carrying communication device required + Evening/weekend work may be required + Must be able to access systems and email remotely + Rotating on-call coverage support required Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Boston, MA is $80,000 - $90,000 annually. Actual salary will depend on a variety of factors, including experience and training. _This role is not eligible for visa sponsorship._ **THE EMPLOYER** The Brattle Group answers complex economic, finance, and regulatory questions for corporations, law firms, and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts, which include leading international academics and industry specialists. Brattle has 500 talented professionals across North America, Europe, and Asia-Pacific. For more information, please visit brattle.com . **EQUAL OPPORTUNITY** The Brattle Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law. We encourage all applicants to click here (************************************************************** to review our full Equal Employer Opportunity Statement.

Job DescriptionBenefits: 401(k) Competitive salary Training & development IT TECHNICIAN III Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Profit sharing and 401-k People First Culture Company Overview If you are a person that thrives on career excitement and opportunity, then this could be the ideal technical job for you. You will be starting with us on the ground floor, and you will play an instrumental role in the initiation and growth of our business. You will have the opportunity to grow personally and professionally as we expand our customer base. About TeamLogic IT TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure. Synopsis The IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and to ensure the satisfaction of the end user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills. IT Technician III Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Installing and configuring hardware and software components throughout various network infrastructure devices. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Establishing good relationships with all departments and colleagues. Ensuring company safety and security standards are met. Some network and server solution design and architecture. IT Technician III Requirements: College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience. Exceptional written and oral communication skills. Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS. Experience writing proposals for technical solutions to fulfill business needs. Strong understanding of technology and business productivity systems. Active Directory knowledge and experience. Experience with UTM firewalls a plus. Ninja One RMM, Autotask PSA, and IT Glue Experience a plus Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Good problem-solving skills. Excellent customer service skills. Ability to work under moderate supervision. Sales Engineering experience a plus. Microsoft Server certification preferred. Microsoft Desktop operating systems certification preferred. Valid Driver License and ability to drive to customer locations when required. CompTIA Net+ and/or CompTIA Security+ certifications preferred.

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary REPORTS TO: Site CIO Community/Specialty Qualifications * Brief Position Overview: Imaging and deploying workstations * Schedule: (hours and days): 8am-4:30pm Monday through Friday. * On-site or hybrid?: On-site * Attire: Business casual Additional Job Details (if applicable) Physical Requirements * Standing Occasionally (3-33%) * Walking Occasionally (3-33%) * Sitting Constantly (67-100%) * Lifting Occasionally (3-33%) 20lbs - 35lbs * Carrying Occasionally (3-33%) 20lbs - 35lbs * Pushing Rarely (Less than 2%) * Pulling Rarely (Less than 2%) * Climbing Rarely (Less than 2%) * Balancing Occasionally (3-33%) * Stooping Occasionally (3-33%) * Kneeling Rarely (Less than 2%) * Crouching Rarely (Less than 2%) * Crawling Rarely (Less than 2%) * Reaching Occasionally (3-33%) * Gross Manipulation (Handling) Constantly (67-100%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Onsite Work Location 325 Cambridge Street Scheduled Weekly Hours 40 Employee Type Temporary Work Shift Day (United States of America) EEO Statement: Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Job DescriptionDescription: Systems Support, one of the first IT firms on the South Shore, is looking for a help desk technician to join our team in our Marshfield offices. Help people with their technology needs and grow your career as a member of our family. Please complete the assessment here: ******************************************************************** Duties of Role: Remote Support, assist customers using remote tools to troubleshoot and resolve any technology issues On-Site Support, troubleshoot and resolve technology issues on-site at customer sites in the Greater Boston area and Cape Cod. Documenting Issue Resolution in Tickets and ITGlue, document work performed in time tracking software and technology documentation for accurate billing and knowledge sharing. Monitoring Status Dashboards, monitor Alert dashboards for system stability, backup success, and security alerts Knowledge and Abilities: Education: High School Diploma Previous Experience: Familiarity with RMM tools, command prompt and PowerShell, TCP/IP networking, Windows Operating Systems, Computer Hardware troubleshooting Technical Skills: Configure a PC, replace hard drive on PC, basic PowerShell scripting, install hardware in server racks Domain Knowledge: Windows operating systems (desktop and server), TCP/IP Network, Firewall Management, PowerShell Scripting, Office 365 Administration Additional Information: Full Time Benefits include retirement plan with company matching Salary Range: $50,000 to $55,000 Company Vehicle and work gas miles reimbursed In your cover letter, please share with us why you thrive with smaller teams and how this opportunity fits into your longer term career goals Submit your application now! Benefits: Health insurance Paid time off Retirement plan Requirements: Clean driving record (company vehicle given for onsite service work). Ability to lift 50-75lbs, we often have to deliver hardware to client sites Ability to climb a ladder to install/troubleshoot WiFi APs Pass background check and drug test 40% remote support, 40% onsite support, 10% documentation, 10% dashboard monitoring Schedule: Monday to Friday On call Work Location: In person

Part of the Supply Chain Department resource group responsible for the day-to-day operations of the department's computer system applications. Providing end-user support and application maintenance. The System Application Support Specialist I will be responsible to: * Provide support and training for Supply Chain Systems Applications. Develop and prepare user documentation and training materials * Respond to requests from department users for information or assistance regarding Supply Chain System Applications problems. * Monitor, resolve, or escalate support issues as appropriate. Assist in integration of department software and participates in testing and implementation of systems installations and upgrades * Integrate department presentation needs via the network. Participate in and leads short-term departmental tasks and projects. Assist on long-term complex departmental projects * Monitor internal automated processing jobs and Report and take action when needed * Maintain Item Master to ensure integrity of data. Including adding new items, altering/enriching attributes of current items, etc. Review accuracy of electronic catalogs and upload upon approval * Maintain/alter specific elements in Vendor Master tables. Query ERP and other ancillary systems to extract and analyze data To qualify, you must have: * A Bachelor's degree in Supply Chain Management, Finance, Information Systems, or other associated concentration. An associate's degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a bachelor's degree. * Knowledge of and experience working with an Enterprise Resource Planning system (PeopleSoft or Workday experience strongly preferred) * Analytical skills to resolve problems requiring the use of technical principles. Knowledge and experience using KPIs to track and improve processes * Ability to build queries to extract data; data analysis skills. Knowledge of relational databases, design, and structures * Strong Excel skills and knowledge of visualization applications * Strong communication and interpersonal skills * Hybrid/remote on site at least 2-3 days a week Boston Children's Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

Job DescriptionDescriptionBlue Mantis is a leading cloud management consulting and integration firm that helps clients fully virtualize their environments and transform their datacenter and IT operations to effectively leverage the power of cloud computing. The company’s deep technology expertise, broad engineering certifications, and vendor agnostic business model offer clients a strategic, cross-platform, proactive approach to designing, deploying and supporting modern IT environments. The Technology Implementation Technician is part of a team that performs a broad range of technical services and support to Blue Mantis customers, internal departments and partners. Key Responsibilities Ability to work onsite Mon-Friday 8AM to 4:30PM Responsible for laptop, desktop, and server assembly and configuration. Tasks include installation of operating systems, warranty repair, firmware and IOS upgrades and installation of Managed Services tools for contracted and non-contracted customers. Experience with MDT Server & other PC Imaging Software Perform device preparation at Configuration center, specifically imaging and custom configuration of laptops and desktops for onsite installation using various imaging tools. Responsible for warehouse management tasks including shipping, receiving, inventory management and delivery of finished devices. Performing switch and disk array initial configuration. Assist with medium to large scale enterprise migration projects. Assist configuration center manager on customer engagements. Assist with data center moves. May be required to work onsite in a customer facing position as scheduled. Meet agreed upon turn-around times for client configuration and installation projects. Maintain proper records as required by ISO 9001 certification Skills, Knowledge and Expertise Hardware, operating systems and network knowledge, PIXY Booting Ability to troubleshoot and communicate issues Excellent communication skills, ability to interact professionally with clients 1-2 years’ experience PC hardware and networking experience. Experience with Microsoft Active Directory, SCCM, Microsoft MDT Server Excellent customer service skills. A+ or Network+ Certification. Network cabling and termination knowledge. Ability to multitask. Ability and desire to learn new competencies. Windows 7, Windows 10 and Windows 11 fluency. Typical location is a warehouse/office type open plan environment. Includes lifting and moving of IT equipment and boxes. Candidate must be able to lift 10-70 pounds regularly. Occasional lifting of items heavier than 100 pounds with help required. Standing, bending, crawling, reaching/stretching and working on ladders required. Travel (MA,CT,NH,ME,RI,VT)-as needed Travel non-local-up to 25%

Support all technology infrastructure, applications, devices, and integration systems for seven district schools. The IT Technician performs specialized technical work in the repair and maintenance of various electronic devices such as computers, iPads, Chromebooks, and printers for both the administrative and instructional clients. Work involves using specialized testing devices and maintenance documentation to determine malfunctions; repairing computer equipment; assembling devices; and installing electronic components. The IT Technician adheres to all procedures relating to software installation, hardware, inventory, back up plan and all other procedures defined within the IT Team. Functions and Skills: Strong understanding of all iOS, Windows, MacOS, and ChromeOS systems. Strong understanding of all Google Workspace (Google Apps) Experience with Mobile Device Management (MDM) preferred. Configures, installs and maintains hardware to meet the requirements of the user community. Installs application and operating system software updates as required. Operates a work-order tracking system to receive and clear daily work requests. Prepares weekly summary status reports of repairs. Troubleshoots systems level hardware and software malfunctions and provides support to the user community. Repairs and maintains all computer hardware throughout the system. Assists in the evaluation and selection of new hardware, utilities, and software. Support the user community by analyzing and diagnosing operating systems, application software, network and problems and providing and recommending solutions. Evaluates and proposes system enhancements and performs additional task management as required. Maintains appropriate documentation reflecting current computer system configurations and user support requirements for each building within the department. Contributes to the maintenance of an inventory of equipment. Assists in defining and documenting security procedures; evaluates and proposes system enhancements to management. Assists with Internet access and connectivity for both the LAN and the WAN for the school district including outgoing communications. Day to day inspections, cleaning, and maintenance of the district's hardware and software applications. Displays outstanding collaborative spirit and maintains a high level of customer service. Highly self motivated, processes strong analytical skills, and strong organizational skills. Desire to learn and improve skills on a continuous professional basis. Timeliness and reliability are important qualities for this role. Other responsibilities at the discretion of the Director of Technology and Director of Technology Integration Education and/or Experience: Associates Degree in Computer Science, Information Systems, or Related Field Preferred Experience in Educational setting Preferred *An associate degree in Computer Science, Information Systems, or Related Field Preferred is required; however, we also welcome applicants with relevant training and experience in the field. * Compensation: Full Year (12 Month) Position Per Information Technology Contract The Burlington Public Schools prohibit sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator for students, Lisa Chen, or Title IX Coordinator for staff, Joanne Faust. The notice of nondiscrimination is located at: ********************************************************************** Burlington Public Schools is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy and pregnancy-related conditions, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation. ~ We are proud to be an Equal Opportunity Employer ~

Job Details Entry Attleboro, MA Full Time Up to 25% DayDescription At Amego, Inc., we provide exceptional support and opportunities for individuals with autism and developmental disabilities. Our mission is to empower those we serve through innovative programs, personalized care, and a commitment to fostering independence and inclusion in the community. Why Work for Amego Join a mission-driven organization where your skills make a meaningful impact. At Amego, you'll thrive in a supportive, inclusive environment while contributing to empowering others, fostering independence, and creating positive change. Grow professionally and personally as you help us make a difference every day. We are seeking a skilled and motivated IT Technician to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing top-notch IT support. This role involves troubleshooting hardware and software issues, managing network systems, and ensuring seamless technology operations across our organization. Key Responsibilities: Answer incoming phone calls from the IT helpdesk support line and provide timely technical assistance to end-users. Troubleshoot and resolve hardware, software, and network issues. Set up, deploy, repair, and upgrade desktop and laptop hardware and software. Configure and troubleshoot mobile devices such as iPhones, Android devices, iPads, and other tablets. Set up, troubleshoot, and repair printers, house phones, fax machines, TVs, and printer servers. Install and troubleshoot security cameras and house network systems. Assist with network troubleshooting, repairs, and expansions at main locations. Set up and troubleshoot wireless networks. Liaise with ISPs for internet, phone, and TV services at various locations. Onboard and offboard tablets from the device management system (MaaS360). Unlock accounts and manage Active Directory user accounts. Manage asset inventory for all physical devices (desktops, laptops, iPhones, etc.). Create and maintain "How-To" documents and videos for internal and external use. Maintain detailed records of system configurations, issues, and resolutions. Implement and enforce IT security policies, including antivirus updates, patch management, and data backup procedures. Ensure compliance with organizational and regulatory standards. Assist in IT-related projects, such as system migrations, software rollouts, or infrastructure upgrades, ensuring timely and successful completion. Qualifications 1. A minimum of a 2-year degree in information technology, or a related field or A+, Network+ , or Google IT Support Professional Certificate, Azure Fundamentals (AZ-900) certifications are a plus. 2. 2-3 years of experience in a similar IT support role. 3. Strong knowledge of Windows and Mac operating systems. 4. Proficiency in Microsoft Office and Google Suite. 5. Solid understanding of networking protocols and concepts .. Excellent communication skills with the ability to explain technical concepts to nontechnical users. 7. Experience with cloud infrastructure platforms (AWS, Azure, GCP) is a plus. 8. Familiarity with virtualization technologies and Mobile Device Management (MDM) solutions. Ability to pass background check Reliable transportation required. Mileage reimbursement approved