Technical Support Specialist Jobs in Longview, WA

Working At Extensis // Looking for an established organization with a collaborative and diverse culture that promotes a healthy work/life balance and encourages curiosity and innovation? Look no further. Our Core Values guide our commitment to success through teamwork, accountability, humility and customer focus, and we're looking for people who share these values to contribute to and share in our success. If this resonates with you, keep reading! About this Role // The Technical Support Specialist is a critical role, providing exceptional support to our corporate customers. Our customer's success with our products is our number one objective. You will assist by answering client questions in the customer queue, documenting cases, handling email and chat questions, assisting with customer escalations, maintaining knowledge base articles and more. You will also answer questions and provide assistance to members of other internal teams. This role requires a customer mindset, team mentality and curiosity. What You'll Do // As a Technical Support Specialist, your responsibilities will include: * Maximize the success of our customers by being an advocate for them with our products in office, remotely or in person * Help customers to drive user adoption of our available online technical resources * Document all cases in a customer relation management (CRM) database * On a rotating basis (one month per quarter), be available "on-call" in a 24x7 capacity What You Bring // In addition to a positive attitude, a desire to learn and a passion for what you do, the ideal candidate will also have the following: * Degree in Technology or equivalent experience * Minimum 1 year of experience supporting users in a technical role, via phone, chat, email and using person to person screensharing technologies * Great attitude and a passion for helping customers resolve their product or website related issues * Professional, courteous demeanor in all forms of communication * Ability to learn quickly, adapt existing knowledge, and be resourceful when difficult issues arise * Work cooperatively with members of other departments, which includes assisting the sales team with pre-sale and post-sale support * Timely, responsible, and dependable with the ability to thrive in a remote environment with little direct supervision Technical Qualifications // These are some of the technical skills and experience that will make you successful in this role: * Familiarity with CRM and Zendesk or other ticketing systems * Working experience with Windows operating systems * Working experience with mac OS operating systems Bonus Points // You'll stand out from other candidates if you also have any of the following experience: * Working experience with Windows Server operating systems * Familiarity with Virtual Machines and cloud-based environments * Creative technology experience (graphic file formats, graphic design, pre-press workflow) * Understanding of digital photography and video * Technical Certifications in any of the following areas is desired and helpful for this position: Networking Concepts (CompTIA, MCP, etc.), Microsoft technologies (MCITP, MCSA, etc.), What Apple OS X Server technologies (ACTC, ACSA, etc.) What We Offer // We take pride in offering a culture that is friendly, fun, diverse and inclusive. In addition to competitive compensation and a rich benefits package, we also offer generous PTO allowance, 11 paid holidays per year, a 401(k) Plan, education reimbursement, access to professional and personal development programs, and paid time off to volunteer to the cause of your choice. We actively promote the importance of balance and wellness, with programs offered throughout the year to support the health of our people. We are honored to be named the #1 Healthiest Employer in Oregon in 2020.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Who We Are: Hubb is a technology solutions company that is re-inventing the way companies and organizations plan their conferences and events. Our 30+ event-solutions company is based in Vancouver, WA with a global customer base. Hubb delivers software solutions for conference management and mobile applications for mid-market and enterprise clients. Hubb powers many of the world's largest conferences for some of the world's most recognizable brands. Our Culture: We are a team of professionals who are passionate about innovation and excellence. We perform our work much the same way we live the rest of our lives because we recognize that there is no such thing as work-life balance - there's just this one life and we happen to be living some of it here at the office. We speak, dress and behave exactly like we do anywhere else which means we are our genuine selves at all times. We believe we are happier and more productive when we can be true to what drives us each individually. We are fun loving, intellectually curious and enjoy celebrating the journey. Ultimately, we build products & services for people who enjoy their jobs and we appreciate the ability to enjoy our own. Because if you could be happy in your work… why wouldn't you? The Job: As the Technical Customer Support Specialist, you will be responsible for handling front-line, inbound support requests from our customers. These support requests relate to a wide variety of support issues. The hours worked are variable, and could include early mornings, nights, or weekends. This position is a part-time long term contract with the possibility of transferring into a permanent role. Essential Duties and Responsibilities: Manage support tickets, calls and emails Provide both client and end-user training Partner with clients by assisting them with configuration of the Hubb product Serve as a subject matter expert to all clients Troubleshoot technical issues Partner with members of other teams to resolve client issues Key Competencies & Skills Minimum 1-year experience providing support for SaaS organizations Proficient in full Office Suite with particular expertise in using Excel Good working knowledge of HTML and CSS and working knowledge of Document Object Model including knowledge of browser inspections tools to assist in technical troubleshooting of existing code base Ability to use technical troubleshooting tools including reading user error logs, browser console logs, and browser inspection tools Knowledge of REST APIs a plus Basic knowledge of Javascript or JQuery a plus Ability to multi-task and prioritize issues Strong computer skills a must including basic Windows and Mac OS functionality Comfortable troubleshooting issues using live remote desktop sharing applications Demonstrated ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms Self-starter with proven ability to work proactively and independently Excellent written and verbal communication skills

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job Details Level: Management Position Type: Full Time Salary Range: $74376.00 Salary/year Job Shift: Day Manager of Permanent Supportive Housing Services Cascade AIDS Project (CAP) is the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington that provides the LGBTQ+ community and beyond with compassionate healthcare. CAP's mission is to promote well-being and advance equity by providing inclusive health and wellness services for LGBTQ+ people, people affected by HIV, and all those seeking compassionate care. Prism Health, Our House, Tod's Corner and Esthers Pantry are all apart of CAP. To learn more about us please visit CAP, Prism Health and Our House. Cascade AIDS Project is excited to announce that we are hiring skilled and team-oriented Manager of Permanent Supportive Housing Services. The Manager of Permanent Supportive Housing Services develops and manages equitable, strengths-based housing and support services to individuals and families infected and affected by HIV/AIDS. This position will also coordinate with the Adult Coordinated Access team for referrals, training opportunities, and coordinated services for clients served by HUD COC programs and those within the Permanent Supportive Housing service area. This position will monitor and log PSH client assistance spending and will engage with PSH program monitors, associated agencies, and community partners to deliver comprehensive, trauma-informed, housing first services within the Portland TGA housing continuum. This role will be the point of contact for MSST assessments and will help train new staff, on and off their supervisory team, on the Adult CA waitlist eligibility assessment and screening tool. As a member of the agency's management team, the Manager of Permanent Supportive Housing Services will help determine and implement agency policies and procedures and provide leadership both within and outside the organization. This is a Full-Time role working at our Davis St location in the Old Town area of Portland, OR But will need to travel throughout a five-county region. The pay for this position is $74,376 Who You Are * Bachelor's Degree in Social Work, Psychology, Public Health or related human services field AND a minimum of at least three (3) years professional experience in case management (or similar) services working with high needs populations and with increasing leadership responsibilities OR * At least two years of professional management experience in a social services setting; AND a minimum of at least three (3) years professional experience in case management (or similar) services working with high needs populations and with increasing leadership responsibilities * Previous experience with case management and/or service navigation programming * Successful experience working with ethnic, racial, economic, and sexually diverse populations, youth and families, persons who have experienced homelessness, persons with a mental illness and/or substance addiction * Prior experience with or knowledge of crisis intervention models, de-escalation strategies, and conflict resolution * Ability to recruit and supervise staff of diverse cultural backgrounds What You'll Do * Assume a leading role in the planning, coordination, implementation and evaluation of housing and support services programs consistent with CAP values, policies, and procedures * In consultation with the Director of Housing Services, the Director of People and Culture and the Chief Executive Officer hire, train, oversee, supervise, evaluate and as necessary, institute progressive disciplinary measures with all program staff under your direct supervision * Actively work to identify potential funding sources and participate in grant writing * Work in conjunction with the Development department to represent program needs at meetings with potential funders and to develop written templates that can be used in proposals to funders * Oversee Quality Management (QM) activities for department programs * Work with the Directors of Housing and Support Services to develop program budgets At Cascade AIDS Project, we believe in unlocking potential. If you believe you may have the skills to do a job, we encourage you to apply even if you don't meet every qualification. Cascade AIDS Project is an Equal Employment Opportunity Employer. We comply with all relevant anti-discrimination laws. Employee Benefits * Vacation & Health Leave * Retirement * Medical, Dental, & Vision * Life Insurance, Disability, & Family Leave For more details about our benefits please visit our careers page capnw.org/careers CAP cares about the safety of our team members and clients. All new employees are required to provide proof of vaccination status to HR at the time of hire (unless a documented medical or religious exemption is requested and approved).

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Location: portland,or Duration: 1+ years Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · Executive end user trouble shooting skills · Dell hardware · Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Provide primary support for an assigned portfolio of systems and applications to ensure that service delivery meets availability and performance requirements. Analyze, resolve, and document common service interruptions involving software, interface, and platform failures. Provide support for common service requests. Organize and carry out regular maintenance activities. Communicate proactively and effectively with stakeholders. Utilize service management and/or DevOps best practices to prioritize and manage work. Utilize and assist in creation of system documentation, known error records and procedural guides to strengthen support capabilities. Maintain an accurate registry of IT assets within the assigned portfolio. Recommend and implement continual improvements to support processes. Work closely with other team members to identify and implement permanent fixes for errors. Manage time and requirements expectations to ensure a high degree of stakeholder and user satisfaction. Essential Responsibilities: Maintain an assigned portfolio of applications, systems, and other IT assets in a Microsoft oriented technology stack. Analyze, prioritize, and resolve service interruptions and user requests. Liaise with other IT staff to escalate issues as needed and to improve system efficiency, security, and functionality. Work within a service management framework to ensure that incidents, problems, requests, and changes are handled in a consistent fashion and that stakeholders are kept fully apprised of resolution progress. Utilize, develop, and extend knowledge resources required for support purposes. Resolve critical failures requiring escalation to other technical staff including failures occurring outside of business hours by utilization of on call support via Pager Duty or other alerting systems. Balance high-priority work with lower priority maintenance work to ensure both success of projects and smooth operation of existing functions. Proactively identify opportunities for system and process improvement. Work with management and stakeholders to prioritize and implement solutions accordingly. Perform application administration, application upgrades, certificate management, server upgrades, and patching. Supporting Responsibilities: Meet department and company performance and attendance expectations. Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. Perform other duties as assigned. SUCCESS PROFILE Work Experience: Relevant real-world experience in technical support and troubleshooting, preferably in a Health Care business environment. Education, Certificates, Licenses: Two year certificate or equivalent in Computer Science or related field, or equivalent job experience required. Two years of experience in a structured support environment. Certifications in ITIL or DevOps a plus. Knowledge: Familiarity with application administration and management tasks such as patching, job scheduling, upgrades, provisioning, performance monitoring, etc. Ability to define and prioritize incident, service requests, and problems in a timely manner informed by a keen understanding of business priorities. Ability to investigate and resolve platform, system, data and/or software defects. Familiarity with systems analysis, diagnosis, and troubleshooting methodologies. Familiarity with common data structures (e.g. CSV, XML, EDI, JSON, SQL). Ability to work closely and achieve results with vendors and external support resources. Ability to consistently follow established change control procedures. Experience working in a team-oriented, structured support environment. Familiarity with and/or ability to learn healthcare related business processes. Ability to manage workload within a team environment or without direct supervision. Ability to conform to IT standards and methodologies. Ability to communicate effectively with stakeholders and to take direction from a knowledge holder that could be a manager, technical staff or user. Ability to quickly learn and apply new business or technical concepts. Ability to work and collaborate effectively both onsite and remotely using tools such as Zoom, Teams, Skype, ServiceNow, etc. Azure DevOps experience preferred. Competencies: Adaptability Building Customer Loyalty Building Strategic Work Relationships Building Trust Continuous Improvement Contributing to Team Success Planning and Organizing Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. Off-hours support of down systems and processes commensurate with failure rates. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

Job Brief:Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. Responsibilities: Skills Required:

This is a short-term role with the possibility of becoming permanent. Weekly Hours: 20-24 About this Role As our Help Desk Technician, you'll be the first line of support, ensuring our team can work smoothly and confidently with the technology they rely on every day. You'll manage and triage help desk support tickets, collaborating with the TechOps team to identify recurring issues, streamline solutions, and escalate priority concerns. From resolving routine tech requests to troubleshooting complex hardware and software challenges, your expertise will keep our systems running efficiently. More than just solving technical issues, you'll play a key role in equipping our team to focus on their work-helping people experience the Bible as a unified story that leads to Jesus. What You'll Be Doing Deliver Technical Support: Provide timely front-line technical support for hardware, software, and network issues via phone, email, and in-person. Troubleshoot & Resolve Issues: Quickly diagnose and resolve technical problems, including software installations, system updates, and connectivity issues. Document & Track Requests: Maintain detailed records of support requests, troubleshooting steps, and resolutions using our ticketing system. Collaborate with IT Team: Work with other IT professionals to escalate complex issues and implement new technologies as needed. Manage Devices: Support the set-up, configuration, and deployment of technical equipment. What We're Looking For 1-2 years of experience in a help desk or IT support role, with a strong foundation in Windows, mac OS, and basic networking concepts. Demonstrated problem-solving skills and the ability to troubleshoot technical issues efficiently. Excellent verbal and written communication skills for interacting with users and documenting resolutions. Proven track record of delivering high-quality customer service in a fast-paced environment. Preferred certifications: A+, Network+, or other relevant IT certifications. Experience working collaboratively in a team environment, with the ability to escalate issues when necessary. Flexibility to prioritize tasks and adapt to changing technical environments. Nice to have Experience with any of the following: UEM/MDM systems: Jamf, Intune, etc. Experience with Help Desk systems: Jira/JSM, Zendesk, etc. About BibleProject Portland, Oregon, Founded in 2014 BibleProject is a nonprofit, crowdfunded organization that produces 100% free Bible videos, podcasts, blogs, classes, and educational Bible resources. Our mission is to help people experience the Bible as a unified story that leads to Jesus. We have grown significantly in the area of multimedia technology. What began with two animated videos now encompasses multiple platforms and products-including over 160 videos. Our website and app serve as connection hubs to our ever-growing library of resources. Classroom, our online learning platform, offers accessible, graduate-level Bible classes. These, and all of our supporting products, continue to be completely free to audiences around the world, thanks to the ongoing generosity of our patrons. Location: Portland, Oregon. Term Dates Beginning: May 1, 2025 - December 31, 2025 Reporting to: Nick Wonnell, Lead Systems Administrator Compensation & Benefits: The hourly rate for this position is $23. Competitive hourly rate that scales with experience directly related to this role. Top tier in non-profit market but will not match for-profit companies Sick time BibleProject is an equal opportunity employer

Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Staging and imaging of Windows and Apple Computers Shipping, receiving and disposal of IT equipment Inspect, test and clean returned IT equipment. Sort, organize, and store IT equipment in proper location. Update and maintain accurate equipment inventory. Pack, stock, organize and rearrange products in depot as needed. Keep depot area organized and clean. Update systems and tickets for returned equipment. Assist in other areas of the depot as needed. Inventory management of IT equipment including asset auditing. What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: ******************************************* What do you need to succeed? Windows and Apple hardware and software troubleshooting skills and experience Ability to complete all work tasks with minimal supervision Excellent time management skills to prioritize workload Excellent attention to detail while working in inventory and ticketing systems. Ability to walk, bend and lift equipment up to 50 pounds and perform physical duties of packing and unpacking IT equipment High level of flexibility and the ability to positively respond to changes in work requirements Ability to operate and communicate effectively while under pressure is essential Good technical writing skills and a willingness to document all work performed Ability to test IT equipment and verify functionality of all components. Basic troubleshooting of hardware and software issues for Windows and MAC devices. Strong data entry and customer services skills. Ability and willingness to learn new technologies. Required Minimum Education: High School Diploma (required) Associate Degree or at least some college courses in related field (preferred) Required Minimum Experience: A Minimum of 2 years of experience in a related field Preferred Certifications: Comp TIA A+ MCDST - Microsoft Certified Desktop Support Technician MCSA - Windows 10 Apple Certified Mac Technician (ACMT) Lenovo Certified Technician

Requisition ID req936 Employment Type Casual Employee Pay will be commensurate with experience but will typically start at $21.62 per hour. Are you passionate about the veterinary technology career, farms, and education? Portland Community College's Rock Creek Campus is looking for Certified, Registered, or Licensed Veterinary Technicians to support the Veterinary Technology Program as Instructional Support Technicians (IST). Casual Instructional Support Technicians work closely with the program's faculty and staff who are CVT's or DVM's. They will also work closely with our Vet Tech students and animals. Hours are variable based on student needs, animal needs, and instructional schedule. Typical hours will fall between 7:30 am and 5:00 pm Monday through Friday. Weekend hours may also be available. Animals used in the program and living on campus and/or at the Rock Creek farm include approximately 30 sheep, 6 cattle, 6 camelids, 2 horses, and 3 goats. The campus includes a kennel which houses up to 20 dogs and cats. The program has also housed guinea pigs, rabbits, chickens, gerbils, hamsters, mice, and rats. Animal numbers vary from season to season and year to year. Specific Duties Include: * Working with Vet Tech (VT) students individually or in groups to enhance their learning in the assigned classes; providing direct assistance in the use of equipment and materials needed for instruction; orienting students to the labs * Working with program faculty to set up laboratory experiences for students, modifying labs to achieve desired results; evaluating student progress and providing this information to instructors; may lecture on specific elements of the laboratory work; may administer exams * Coordinating the day-to-day activities and oversight of student workers, especially those involved in animal care duties (husbandry, enrichment, cleaning, medication, record keeping, etc. in accordance with AVMA, IACUC and USDA regulations) for the department * Completion of animal care duties when needed during weekdays and weekends * Procuring, maintaining and inventorying equipment, materials, supplies, live animals and written materials required for student instructional needs; may perform or schedule repairs on equipment * Ensuring that faculty and students are oriented to the proper use of the VT equipment and personal protective equipment * Handling, storing, and disposing of hazardous materials following Department of Environmental Quality (DEQ) and/or other regulatory agency protocols. Maintains Material Safety Data Sheets (MSDS) * Providing for the general cleanliness and security of the VT laboratories and work areas; assists in providing for a safe environment for the conduct of the laboratories * Performing other related duties as assigned Basic Qualifications To be considered, your application must demonstrate these minimum qualifications: * High school diploma or equivalent and two years of post-secondary education in the Veterinary Technology discipline * Three years of experience in the veterinary field. Relevant experience may substitute for the post-secondary education requirement on a year-for-year basis * Demonstrated written and oral communication skills adequate to assist students, faculty, and staff in the work they are performing * Depending on the assignment, some positions may also require specialized knowledge and specific certifications Preferred Qualifications * Preference will be given to applicants with additional years of experience above the minimum requirement * Demonstrated experience training or teaching students, staff, or co-workers from diverse backgrounds Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation: * Veterans: DD214 * Disabled Veterans: DD214 and Letter from the Department of VA Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class. Portland Community College will hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to complete the designated Immigration Service Employers Verification I-9 form. Notice of the Availability of the Annual Security Report: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

Student Information Support & Data Specialist HOURS: 8 Hours Per Day (7:00am - 3:30pm) DAYS: 260 Days Per Year (July - June) SALARY: $29.86 - $41.33 Per Hour (Range K) BENEFITS: PERS, Medical, Dental, Vision, Optional Insurances, Paid Leaves, Holiday Pay, etc. START DATE: July 1, 2025 APPLICATION DEADLINE: Open Until Filled JOB PURPOSE STATEMENT(S): The position of Student Information System Support & Data Specialist is to provide support and training for the end users of student information and demographic data; support the senior student information support & data specialist to maintain student data systems and data integrity; provide training for staff and develop reference materials; and support the data entry needs for multiple reports to state and federal agencies requiring student data. ESSENTIAL JOB FUNCTIONS: Identify, diagnose, and resolve problems for users of the Student Information System (SIS). Monitor, identify and prioritize SIS questions submitted within the IT ticketing system. Provide one-on-one end-user SIS problem resolution over the phone, e-mail, or remotely as needed. Respond to problems, referring more complex problems to appropriate higher-level internal personnel and/or to the Cascade Technology Alliance (CTA) helpdesk. Attend data system meetings when required at local Educational Service Districts. Assist in creating SIS reference materials (e.g. quick reference guides and protocols) for dissemination to end-users including, but not limited to, registrars, secretaries, and teachers. Assist with maintaining SIS data integrity by running exports to identify potential errors. Assist with system maintenance by running regular system processes daily, weekly or monthly, as needed. Maintains and adheres to the schedule for these system responsibilities. Assist in performing basic SIS setup for schools before the start of the new school year. Assist district staff to facilitate the New Year Rollover and Year-End Transition. Assist in the delivery of SIS training to new employees and existing employees including, but not limited to, professional development for a large group, small group, and drop-in settings. Assist district staff on-site with detailed problems as needed. Perform basic data queries and respond to K-12 data inquiries from staff and/or outside partner agencies. Grant SIS access to end-users with the appropriate level of system security. Reset passwords as needed. Maintain the integrity of confidential information relating to students, staff, or district. Export data from SIS to generate custom reports and for importing into web-based programs. Assist in managing the SIS and training. OTHER JOB FUNCTIONS: Serve as a member of the District Data Team. Move and validate information accurately between data systems and provide the requested information through files and reports. Use data analysis/mining tools to analyze, research, report, extract, and modify data as needed including Data Warehouse, Synergy, SIS, ODE, Assessment Warehouse, OAKS Online reporting, ODE Consolidated Collections, and district databases. Assist in the management of SIS data from multiple sources including internal, external, and third-party data, when necessary. Assist in the management of user accounts (including outside agency personnel) and access privileges for the SIS and Data Warehouse for the purpose of providing data security. Support the development of queries and scripts for the purpose of providing specific student data. Support the development of mail merge documentation in SIS systems. Demonstrate professionalism and appropriate judgment in behavior, speech, and dress in a neat, clean, and appropriate professional manner for the assignment and work setting. Participate in a teamwork environment with positivity and professionalism. Maintain regular and consistent attendance and punctuality. Confer regularly with immediate supervisor, or designee, and work under the direction of licensed staff. Follow all district policies, work procedures, and reasonable requests by proper authority. Travel to schools within the district. After-hours support may be required to provide occasional after-hours support (weekends and evenings) as needed. Perform other duties as assigned. REQUIREMENTS - QUALIFICATIONS: Experience Preferred: At least two (2) years' prior experience in the use of databases and student information systems (Synergy SIS/SE). Experience using Microsoft Excel. Experience with the use, preservation, and safeguarding of confidential student records and information. Exceptional time management skills, including a demonstrated ability to coordinate multiple projects simultaneously. Skills, Knowledge and/or Abilities Required: Skills to manage software applications, including exporting data and creating reports. Excellent organization skills. Strong interpersonal, written, and verbal communication skills. Ability to work with minimal supervision, communicate and work efficiently with staff. Read and comprehend simple instructions, short correspondence, and memorandums. Work with attention to detail. Willingness to learn and adapt to new systems and procedures. Work cooperatively as a team member. Focus, organize and prioritize tasks and projects. Ability to speak a second language preferred. EDUCATION REQUIRED: High School diploma or equivalent. Formal computer and software based training preferred. LICENSES, BONDING AND/OR TESTING REQUIRED: Valid driver's license and evidence of insurability, Criminal Justice Fingerprint Clearance (applicant agrees to assume cost upon offer of employment). TERMS OF EMPLOYMENT: Salary and work year to be established by the Board. EVALUATION: Performance of this job will be evaluated annually in accordance with provisions of the Board's Policy on Evaluation of Support Staff Personnel.

Job Description We are seeking a knowledgeable and organized IT Program Specialist to support the planning, coordination, and execution of IT programs and projects. This role is essential in ensuring programs align with organizational goals, stay on schedule, and deliver value. The ideal candidate will work closely with technical teams, project managers, and stakeholders to facilitate efficient operations and successful outcomes. Key Responsibilities: Coordinate and monitor IT program activities, timelines, and deliverables. Assist in the development of program plans, schedules, and resource allocation. Support implementation and rollout of IT systems, software, or infrastructure projects. Track program performance and report on progress, risks, and issues to stakeholders. Collaborate with internal departments, vendors, and external partners. Maintain documentation, including program requirements, change logs, and reports. Ensure compliance with IT policies, procedures, and best practices. Contribute to process improvements and adoption of new tools or technologies. Requirements: Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field. 1+ years of experience in IT program or project support roles. Understanding of project management methodologies (Agile, Scrum, Waterfall). Strong organizational and time management skills. Proficiency in tools like MS Project, Jira, Confluence, or similar. Excellent communication and interpersonal skills. Ability to work independently and in cross-functional teams.

The Desktop Support technician will provide general Windows 10 and 11 support and troubleshooting to end users for Bonneville's Desktop Refresh Project. Roughly 2000 laptops/desktops to replace. The Desktop Support tech may also provide general mobile device support for Bonneville's InTune and iPhone upgrade projects. + Provide technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise server-client environment. + Support the project to upgrade to Microsoft InTune and iPhone devices, providing hands on hardware/software support for mobile devices. + Support the Desktop Refresh project, providing hands on hardware/software support and troubleshooting. + Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required. + Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group. + Manage hardware assets and track via asset management applications. + Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware. + Troubleshoot peripheral devices (Printers, Smartphones, Scanners etc.). + Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients. + Run various diagnostic programs for troubleshooting or monitoring purposes. **Minimum Qualifications** + Associate's degree or technical or trade school training preferred. + 3-5 years of technical support experience **Other Job Specific Skills** + Ability to travel between work locations in the Portland/Vancouver metro area. Also able to work remotely (GFE provided where needed) and on site. + Experience with Microsoft SharePoint 2010 and 2016. + Intermediate Microsoft Office skills: Word, Excel, PowerPoint, etc. + Ability to adhere to formatting and QA standards for documentation. + Strong knowledge of software and hardware troubleshooting methodologies. + Ability to work effectively on a team, and to work independently with minimal supervision. Self-motivated. Driven to provide excellent customer service. + Ability to perform under pressure, and effectively manage and prioritize a backlog of tickets based on ITIL and ITSM best practices. + Strong interpersonal communication skills both written and oral. + Ability to lift 50lbs without assistance. + Experience and understanding of Windows environment support models, and the ability to effectively prioritize a backlog of support tickets. + Strong communication and interpersonal skills. This is a customer-facing position. + A desire to learn and collaborate with a diverse technical team. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 - $32.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com Job Description This position is contingent on contract award. International SOS is looking for an individual who is an experienced Domain Specialist to provide expert knowledge and technical guidance in a specific operational area, ensuring that strategies, policies, and practices are effectively aligned with the unique requirements of that domain. This position involves analyzing trends, conducting research, and offering insights to support mission planning and execution, ultimately enhancing the military's operational effectiveness. Key Responsibilities Provides demonstrated and specialized expertise on specific Domains, Systems, Business, Technical, Cultural, Protocol or Management subject. This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. Qualifications Basic Requirements/Certifications: One to three (1-3) years' experience in specific operational area. Education Required: Bachelor's Degree in relevant field of study required. Physical Requirements: Work is normally performed in a typical interior or office work environment. Work involves sitting, standing, climbing stairs for prolonged periods of time. May require bending, stooping and lifting up to 25 lbs. Other Special Qualifications: Must have or be able to obtain required clearances. Additional Information Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Compensation| Min: $27hr Max: $29hr Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to 30 branches located in ten western states With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation youll find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are seeking a On Site Customer Tech Support to join our Remote MFP Support team at our office in Beaverton OR If you are a problem solver who is detail oriented and capable of multi tasking we want to talk to you We are looking for experienced technicians but are willing to train the right person for entry level roles too Essential Job Duties Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi functional devices such as copiers and scanners Communicate with customers via phone email etc to gather information for troubleshooting Work closely with sales representatives customers and field technicians to resolve network related problems Be a part of a fun growing and dynamic department and culture focused on providing the highest level of customer success Qualifications 0 2 Years of experience working with TCP IP NetworkingSome computer knowledge mixed with a willingness and capability to learn Natural problem solving ability combined with a passion for fantastic customer service Excellent written and oral communication skills Ability to work in a fast paced environment Preferred but not required Qualifications Associates degree preferred Knowledge of or experience working with networking protocols and concepts VPN Routing Ports TCPIP Network analysis tools preferred Network or A Certifications a plus Knowledge or hands on experience providing technical support to users using Windows 10 and server versions MAC OS and other mainstream applications preferred Benefits Advancement and growth into leadership roles Potential to advance to roles within other departments such as field networking Managed IT services unified communications etc Team player environment MedicalDentalVisionLife insurance plans Matched 401k PTO Vacation Sick LeaveFSAHSA programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite INDSP

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Computer Laboratory Technician On behalf of our client, Procom Services is searching for a Computer Laboratory Technician for a contract opportunity in Hillsboro, OR. Computer Laboratory Technician Job Details Support Automated Build and Testing system development. Our system provides a continuous integration solution for Consumer Electronics hardware. Daily Responsibilities: Upgrade/patch Windows and Linux systems Aid with QA workstation creation/issues. User permissions and account administration including Linux permission settings. Maintenance of Ubuntu package repositories for developer workstations as well as VMware VMs. Script writing, deb/rpm creation, software updates. Infrastructure script development VMware Server deployment troubleshooting NetApp SAN Administration - nfs/fcp NAS Administration - vmfs and nfs Backup administration and configuration Troubleshooting server/network issues General system setup and troubleshooting Hardware inventory management Lab maintenance Documentation including Visio diagrams and General End User Support (developers and testers). Computer Laboratory Mandatory Skills Necessary Skills (Must Have): OS (Linux/Windows) setup and configuration Linux Administration: Knowledge of packaging, distribution, performance tuning, and system design. Experience with administration of authentication, http services, database setup and configuration, clustering and failover. Knowledge of application and server monitoring software Hypervisor Administration: VMware Server directly related to position, but experience with Xen and VMware ESX, ESXi, LabManager or Workstation is applicable. Scripting and Automation development: Perl and Python with systems such as Jenkins, Quickbuild, TeamCity, etc. Technical Documentation: Ability to review specifications and publish design, as well as user instructions. Additional Skills Desired (Nice to Have): Web design Subversion Version Control (WANdisco MultiSite) Git/Gerritt Version Control Ubuntu/RedHat administration Open Source Development VMware Virtual Infrastructure 4.1 and 6.0 SAN Administration - Raw Device Mapping Tools such as New Relic, Jira, Artifactory, TeamCity, Jama, Stash Confluence and Crucible Computer Laboratory Technician Start Date ASAP Computer Laboratory Technician Assignment Length 12 Months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals). What you'll be doing ESSENTIAL DUTIES & RESPONSIBILITIES * Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks. * Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment. * Ability to coordinate technical tasks with internal groups and manage requests to resolution. * Installation of cabling and cable organization per NTT or client standards, including labeling. * Troubleshooting and diagnostics of enterprise level hardware. * Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices. * Ability to understand execute instructions provided by clients and internal groups. * Perform commissioning and decommissioning of hardware. * Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits. * Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables. * Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations. * Perform installation and maintenance on Power Distribution Units within client enclosures. * Work in a standard ticketing system, providing clear, timely, and appropriate customer communications. * Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues. * Adhere to Change Control Processes and Standards * Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians. * Acts as communication coordinator and situation manager during any critical incidents call bridge events. * Performs other duties as assigned. * Support 3rd party vendor activities. * Process all tickets within SLA guidelines and follow procedural requirements. KNOWLEDGE, SKILLS & ABILITIES * Previous experience working in a complex high availability data center environment is preferred. * Working knowledge of data center processes and design (power, cooling, redundancy). * Working knowledge of airflow management best practices. * Working knowledge of computer hardware. * Ability to provide and recommend solutions to internal staff and clients. * Understanding of networking components and infrastructures. * Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling. * Familiarity with patch panels. * Knowledge of copper and fiber cable testing equipment. * Excellent troubleshooting and problem resolution skills. * Able to operate material handling equipment - server lifts and pallet jacks. * Ability to demonstrate effective team and interpersonal skills. * Experience with Data Center incident resolution, asset management, and logistics. * Critical thinking and decision making related to outage risk assessment. * Regular, predictable attendance is essential for satisfactory performance. * Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues. * Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. * Experience with active directory, Office 365, and enterprise level ticketing systems. * Experience with laptops, desktops, docking stations, and enterprise level peripherals. * Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents). * Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty. * Must have the ability to communicate effectively both written and verbally. #GlobalDataCentersCareers #LI-NP1 EDUCATION & EXPERIENCE * High School Diploma or GED required. * 3-5 years of data center environment or help desk experience is required. * CompTIA A+ certification or equivalent experience required. * CompTIA Network + and BICSI Installer 1 certification preferred. PHYSICAL REQUIREMENTS * Physically assist in moving and racking equipment. * Able to climb a ladder and work on a raised platform. * Able to safely lift and move up to fifty (50) pounds. * Must have the ability to perform office-related tasks which may include prolonged sitting or standing. * Must have the ability to move from place to place within an office environment. * Must be able to use a computer. * Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers. WORK CONDITIONS * Data Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer. This position may require rotating schedule to support a 24/7 support schedule. SPECIAL REQUIREMENTS * Must work on-site; no telecommuting permitted. * Must be comfortable working in a highly critical, fast paced environment with shifting priorities. * Must possess a current, valid state-issued driver's license. * Must be flexible in schedule to support department needs as needed. (Coverage for In-Fill type projects, PTO, sick leave, etc.) * Must satisfactorily pass or complete any required client background checks or training. * "A valid driver's license is required as employees will need to support tasks in nearby buildings and utilize company vehicles to complete assignments." This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $27.80- $34.70 and is eligible for overtime pay in accordance to local state and federal 'Wage and Hour' requirements. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

NATURE OF WORK: The IT Intern is responsible for configuring and installing software on desktops, laptops, and tablets for C-TRAN staff. This role also involves setting up or moving hardware and workstations, as well as providing support for printers, copiers, scanners, and potentially mobile phones. As the first point of contact for the Service Desk, the intern will assist with troubleshooting and resolving Level 1 incidents and requests. SUPERVISION: The intern will work independently within the direction of the IT Manager. ESSENTIAL FUNCTIONS: Works in conjunction with the Service Desk as first responder to perform troubleshooting, and resolution of level 1 incidents and requests if necessary. Provides Tier 2 support for basic software, hardware, and end-user computing issues, including desktop-based LAN systems, and will escalate more complex issues to Tier 3 support as necessary. Documents issues and solutions and which may involve providing basic end-user training. Works on IT projects, as needed, under the direction of the Manager of IT. Participates in IT projects under the guidance of the IT Manager, contributing to the testing and evaluation of new desktop applications and implementing prototypes. Provides basic maintenance and support for client products, peripherals, and network moves as part of the responsibilities. Works on one project at a time as a project team member. May perform basic level end-user training. SELECTION FACTORS: Ideal candidates should have a foundational knowledge of Windows operating systems (preferably Windows 10) and Office 365, along with basic hardware and software troubleshooting skills. This is an entry-level, learner position, typically requiring completion of at least the first year of a technical program. Demonstrates excellent customer service skills Our EEO Policy CTRAN is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.