Technical Support Specialist Jobs in Irondequoit, NY

Cambridge Computer is NVIDIA's Higher Education Partner of the Year and we are looking to grow our field sales team! The High Level What if you had the best technical experts in data storage, data protection, security, HPC, and networking offering decades of expertise at no cost to your clients? And what if that enabled you to sell high caliber technology solutions to your clients for their physical, virtual, and cloud infrastructure? Welcome to Cambridge Computer We have a unique business model. We are both technology consultants and technology brokers. We introduce the hottest new technologies to market and we have long-established relationships with all the major IT manufacturers in our industry. Our access enables you to solve client challenges with flagship vendors as well as the up and comers and intelligently compare and contrast those methodologies. Imagine being able to be the only place a client needs to go, never running out of ideas to solve a problem? Yes, we think that's pretty darn cool too. Where Do You Fit In? Do you know how to build relationships with Enterprise IT Clients? Can You Project Manage Complex Multi-Vendor Solutions? Do you know how to execute strategy with sales coaches and business partners? Do you view executive sales coaching as a positive? Can you hunt and farm simultaneously? In short, working at Cambridge Computer represents an unparalleled opportunity. We are the ultimate brokers in a highly lucrative space, where if you have client relationships, you can move from simply selling 1 or 2 products to a full range of solutions. You can achieve high close rates as each sale is customized to your clients individual needs. We have a host of technical talent available with years of experience who can help design and implement these solutions. Want to succeed in sales without having that success lead to ever-increasing quotas? Want to work in an organization whose flat structure makes things simple and agile? Looking to break the traditional sales mold and truly serve your clients? If yes to any of the above, consider this; Cambridge Computer has been in business for 33 years. We are staffed with personnel who on average have been with the company 10+ years. If you make the cut, you would join a group of people who are committed to a cause and not a paycheck. The level of resources and the easy access to them is a unique experience for those who join us. We are a team composed of the best the industry has to offer. If you think you have what it takes to succeed, read on. If you know you will do what it takes to succeed, apply. About Cambridge Computer Headquartered in Waltham, Cambridge Computer is a leader in delivering physical and cloud-based IT infrastructure, data storage, and data security solutions. We have a highly-skilled Technical Sales Team which designs and delivers hardware, software, cloud, and professional services solutions to our clients. We have been in business for 33 years and hold an excellent industry reputation and great relationships with a very large number of IT product manufacturers and software/cloud providers. We use our industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers, along with the creativity and expertise of our Technical Teams, to identify and incorporate both new and existing paradigms into cohesive strategies for our clients. We have clients in virtually every major industry in North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest technology companies. We specialize in a range of technologies, some of which are: Data Storage, Backup, Archiving, DR & Replication BC/DR as a service & Cloud Storage Threat assessment, Filtering & AV Solutions Networking, including Software Defined Networking Data Life-Cycle Management High Performance Computing and Artificial Intelligence About You With Cambridge, if you have existing relationships, you have the opportunity to dedicate your attention to technical sales with an unparalleled level of resources and access to technology products and services. You will be supported by our Waltham-based Professional Services, Operations, Legal, and Management Teams, all committed to empowering your growth and success. Finally, you will have access to a multitude of Cambridge's contract vehicles to access Federal, state, local, and educational clients. Requirements You Meet At least 5 years of experience succeeding in a technically oriented sales role A background of selling hardware, software, and professional services IT solutions Experience developing accounts, writing technical proposals, giving presentations and closing sales Excellent written, oral, and presentation skills; a capacity to think critically, handle large workloads, balance priorities, and multi-task effectively. Be currently authorized (or will soon be authorized) to work in the United States on a full-time basis. A bachelor's degree How to Apply Simply submit a: Cover letter Resume Benefits With Cambridge We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits: Salary and uncapped commission Multiple health insurance options Medical FSA and Dependent Care FSA Dental insurance Vision insurance 401(k) savings plan with employer matching Employer-sponsored long-term disability Paid holidays and PTO that increases with longevity at the company Opportunities for growth! Salary Range (Estimated): 85k - 130k Equal Opportunity Employer Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state and local laws.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

We are hiring for an Online Payroll Tech Support Specialist! In this full-time opportunity, you’ll answer inbound calls and e-mails in a call center environment in order to provide technical support to user. To be considered for this position, please have HS Diploma and a minimum of 2 years in call center client service or technical support environment. Does this describe you? Apply today! Position Details: Full time M-F schedule days Provides problem analysis and resolution Provides inbound and outbound customer service Researches and resolves complex client or field issues Maintains and updates all client information in all systems Maintains a high level of customer service and client retention Competitive hourly rate One Path Career Partners is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.

Role and Responsibilities As a Help Desk Technician I, you will be the first line of support for our users. You will handle incoming support tickets, phone calls, and in-person walk-up requests, ensuring timely and professional resolution of IT issues. You will also assist with configuring and re-imaging mobile devices including smartphones, tablets, and laptops. This role includes remote troubleshooting using remote support tools for both Windows computers and Android smartphones/tablets , ensuring users receive fast and effective assistance whether on-site or in the field. You will also be responsible for configuring and shipping new hire equipment such as Android devices, laptops, and peripherals, as well as coordinating and shipping replacement equipment for lost, stolen, or damaged smartphones, tablets, laptops, and related hardware. Essential Functions Provide Tier 1 support for end users via ticketing system, phone, and in-person walkups Perform remote troubleshooting and support using remote tools for Windows PCs and Android devices Troubleshoot and resolve issues related to Windows 10/11, Android smartphones and tablets, Microsoft Office 365 Re-image and configure mobile devices, laptops, and tablets for end-user deployment Configure and ship equipment for new hires, including Android devices, laptops, and peripherals Configure and ship replacement equipment for lost, stolen, or damaged smartphones, tablets, laptops, and peripherals Document and track support issues accurately in the ticketing system Deliver excellent customer service with a friendly and professional attitude Collaborate with other IT team members to escalate and resolve complex issues Maintain awareness of IT policies and best practices for device security and usage Leverage provided access to online IT training to expand knowledge and skills Additional duties as required. Qualifications and Requirements Associate's Degree in Computer Science or related field, or equivalent professional experience working in the IT industry supporting desktops, laptops and/or mobile devices. Good problem-solving, analytical, and team-work skills. An openness to learning new technologies. Demonstrated ability to manage multiple priorities, manage helpdesk tickets, and follow through on tasks to completion. Excellent oral and written communication skills and the ability to effectively communicate with IT staff, vendors and consultants, organizational leaders, and users with various levels of technological abilities. Proficiency with Windows 10 & 11, Android devices, and Microsoft Office 365 Experience using remote troubleshooting tools to support Windows and Android environments Strong understanding of basic computer hardware, networking, and software support (A+ knowledge level preferred) Familiarity with Samsung Knox Manage is a plus Ability to troubleshoot and resolve issues independently Strong organizational skills and attention to detail Prior help desk or technical support experience preferred Physical Demands / Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to physically perform the basic life operational skills of stooping, kneeling, walking, lifting, grasping, pulling and standing. Must be able to lift / move up to 25 lbs. The employee must be able to hear within normal range with corrected hearing in a minimum of one ear, and have corrected vision of 20/40 bilaterally. Must be able to sustain prolonged periods in seated position. Must be able to sit at a computer for extended periods of time. Why Join HCR Home Care? Work-life balance with a predictable weekday schedule; Monday to Friday, 8:30 AM - 5:00 PM No weekend, evening, or on-call duties Supportive team environment Access to online IT training resources Opportunities for professional growth and development

The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. Technical Support Specialist II (Tu - Fr 10:30 - 19:00 ET, Sa - 8:00 - 16:30 ET) The Role As we continue to grow as QuidelOrtho, we are hiring for a Technical Support Specialist II (TSSII) to join our Technical Solutions Center (TSC) team. The Technical Solutions Center team supports our Blood Banking and Clinical Chemistry testing platforms and assays and delivers end customer support in compliance with internal procedures and with the objective to enhance remote resolution and satisfy customers. This position will work Tuesday - Saturday with a schedule of Tuesday - Friday 10:30 a.m. - 7:00 p.m. ET and Saturday 8:00-4:30 p.m. ET. Candidates can be hybrid based near our Technical Support Center in Rochester, NY or remote in the US. The Responsibilities Focused on the direct support of our customers by providing expert technical solutions for both assay and instrument related issues using telecommunication, chat or other emerging technologies Consistently displays the ability to lead troubleshooting management on one or multiple types of laboratory instrumentation with defined troubleshooting methodologies like Kepner-Tregoe analytical troubleshooting, Process Excellence and the like Recognizes the clinical significance of the tests performed in the laboratory Displays a sense of urgency to resolve customer issues Communicates with empathy and respect to customers, peers and business partners Identifies root cause to issues reported by customers and provides appropriate solutions Supports Continuous Quality Improvement as well as customer satisfaction goals through modeling of appropriate ethical behavior in the work environment conducive to attaining goals and documenting properly the call activities Able to clearly explain and present technical information within and outside of the organization (i.e. technical resource to 3rd Party vendors, medical personnel, marketing, service publications, training, R&D, etc.) Works both independently and collaboratively with the Technical Solutions Centers team locally and globally to achieve goals. Understands and complies with all current cGMP and QSR requirements as defined by management our/or outlined in standard operating procedures as well as recording necessary documentation to comply with various regulatory agencies Actively maintains technical and procedure knowledge May deliver end customers and Technical Solution Center training as required Perform other work-related duties as assigned The Individual Required: Education: Degree or certification in Medical Laboratory Technology, Medical Technology, Medical Laboratory Science or other relevant degree Experience: Minimum 3 years in a healthcare setting Customer focused with excellent communication skills (written and verbal) A team player that is self-motivated & interacts appropriately with peers A customer-focused mindset to help assist QuidelOrtho in meeting Company goals Ability to organize and express ideas, both verbal and written, in individual or group situations; working effectively Technical and professional knowledge of systems and solutions, MS Office competency Ability to work a variable shift schedule including weekends and holidays Travel: less than 10% domestically Preferred: Bi-Lingual English/Spanish 2 years in a healthcare setting with experience in Clinical Laboratory/Blood Bank The Key Working Relationships Internal Partners: Field Application Specialists, Global TSC team, Sales Representatives and Product Specialists for critical cases related to technical services Technical Solutions Specialists, 2nd level Service/Staff Engineers, Field Engineers, Quality dep., Spare parts department External Partners: Customers, Lab technicians, Lab managers, biologists, biomedical engineers, IT technicians, service personnel The Work Environment The work environment characteristics are representative of an office environment No strenuous physical activity, though occasional light lifting of files and related materials is required. 70% of the time at the desk on computer or in meetings Salary Transparency The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $65,000 to $75,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate. Equal Opportunity QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at **************************. #LI-TH1

The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. Technical Support Specialist II (Tu - Fr 10:30 - 19:00 ET, Sa - 8:00 - 16:30 ET) The Role As we continue to grow as QuidelOrtho, we are hiring for a Technical Support Specialist II (TSSII) to join our Technical Solutions Center (TSC) team. The Technical Solutions Center team supports our Blood Banking and Clinical Chemistry testing platforms and assays and delivers end customer support in compliance with internal procedures and with the objective to enhance remote resolution and satisfy customers. This position will work Tuesday - Saturday with a schedule of Tuesday - Friday 10:30 a.m. - 7:00 p.m. ET and Saturday 8:00-4:30 p.m. ET. Candidates can be hybrid based near our Technical Support Center in Rochester, NY or remote in the US. The Responsibilities * Focused on the direct support of our customers by providing expert technical solutions for both assay and instrument related issues using telecommunication, chat or other emerging technologies * Consistently displays the ability to lead troubleshooting management on one or multiple types of laboratory instrumentation with defined troubleshooting methodologies like Kepner-Tregoe analytical troubleshooting, Process Excellence and the like * Recognizes the clinical significance of the tests performed in the laboratory * Displays a sense of urgency to resolve customer issues * Communicates with empathy and respect to customers, peers and business partners * Identifies root cause to issues reported by customers and provides appropriate solutions * Supports Continuous Quality Improvement as well as customer satisfaction goals through modeling of appropriate ethical behavior in the work environment conducive to attaining goals and documenting properly the call activities * Able to clearly explain and present technical information within and outside of the organization (i.e. technical resource to 3rd Party vendors, medical personnel, marketing, service publications, training, R&D, etc.) * Works both independently and collaboratively with the Technical Solutions Centers team locally and globally to achieve goals. * Understands and complies with all current cGMP and QSR requirements as defined by management our/or outlined in standard operating procedures as well as recording necessary documentation to comply with various regulatory agencies * Actively maintains technical and procedure knowledge * May deliver end customers and Technical Solution Center training as required * Perform other work-related duties as assigned The Individual Required: * Education: Degree or certification in Medical Laboratory Technology, Medical Technology, Medical Laboratory Science or other relevant degree * Experience: Minimum 3 years in a healthcare setting * Customer focused with excellent communication skills (written and verbal) * A team player that is self-motivated & interacts appropriately with peers * A customer-focused mindset to help assist QuidelOrtho in meeting Company goals * Ability to organize and express ideas, both verbal and written, in individual or group situations; working effectively * Technical and professional knowledge of systems and solutions, MS Office competency * Ability to work a variable shift schedule including weekends and holidays * Travel: less than 10% domestically Preferred: * Bi-Lingual English/Spanish * 2 years in a healthcare setting with experience in Clinical Laboratory/Blood Bank The Key Working Relationships Internal Partners: * Field Application Specialists, Global TSC team, Sales Representatives and Product Specialists for critical cases related to technical services * Technical Solutions Specialists, 2nd level Service/Staff Engineers, Field Engineers, Quality dep., Spare parts department External Partners: * Customers, Lab technicians, Lab managers, biologists, biomedical engineers, IT technicians, service personnel The Work Environment * The work environment characteristics are representative of an office environment * No strenuous physical activity, though occasional light lifting of files and related materials is required. 70% of the time at the desk on computer or in meetings Salary Transparency The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $65,000 to $75,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate. Equal Opportunity QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at **************************. #LI-TH1

div class="job-posting-content" div /div div class="job-posting-section" p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"span style="font-family: Arial, sans-serif;"At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for an Associate, Deskside Support Engineer to join #TeamMVP. If you have a passion for working with the latest technology and interacting with customers, this is the opportunity for you./spanspan style="font-family: Arial, sans-serif;" /span/p p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;" /p p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"strongspan style="font-family: Arial, sans-serif;"ONSITE- ROCHESTER, NY/span/strong/p p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"span style="font-family: Arial, sans-serif;" /span/p p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"strongspan style="font-size: 14pt; font-family: Arial, sans-serif; color: rgb(190, 20, 60);"What's in it for you:/span/strongspan style="font-size: 14pt; font-family: Arial, sans-serif; color: rgb(190, 20, 60);" /span/p ul style="margin-top: 0in; margin-bottom: 0in;" li style="margin: 0in 0in 0in 48px; font-size: 12pt; font-family: 'Times New Roman', serif;"span style="font-family: Arial, sans-serif;"Growth opportunities to uplevel your career/spanspan style="font-family: Arial, sans-serif;" /span/li /ul ul style="margin-top: 0in; margin-bottom: 0in;" li style="margin: 0in 0in 0in 48px; font-size: 12pt; font-family: 'Times New Roman', serif;"span style="font-family: Arial, sans-serif;"A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team/spanspan style="font-family: Arial, sans-serif;" /span/li /ul ul style="margin-top: 0in; margin-bottom: 0in;" li style="margin: 0in 0in 0in 48px; font-size: 12pt; font-family: 'Times New Roman', serif;"span style="font-family: Arial, sans-serif;"Competitive compensation and comprehensive benefits focused on well-being/spanspan style="font-family: Arial, sans-serif;" /span/li /ul ul style="margin-top: 0in; margin-bottom: 0in;" li style="margin: 0in 0in 0in 48px; font-size: 12pt; font-family: 'Times New Roman', serif;"span style="font-family: Arial, sans-serif;"An opportunity to shape the future of health care by joining a team recognized as a strong Best Place to Work/strong for and one of the strong Best Companies to Work For in New York/strong /spanspan style="font-family: Arial, sans-serif;" /span/li /ul /div div class="job-posting-section" p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"span style="color: rgb(186, 55, 42); font-size: 14pt;"strong Qualifications you'll bring:/strong /span/p ul style="margin-top: 0in; margin-bottom: 0in;" type="disc" li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"An AA/AS or BA/BS in a technical discipline, Computer Science preferred./li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"IT certification, such as A+, MCDS, or equivalence experience as a deskside support technician or similar role/li /ul ul style="margin-top: 0in; margin-bottom: 0in;" type="disc" li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"The availability to work on-site, full-time./li li style="margin: 0in 0in 8pt 0px; padding: 0px; font-size: 12pt; line-height: 18.4px; outline-style: none; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"span style="color: rgb(0, 0, 0);"3+ years Computer Hardware experience require/span/li li style="margin: 0in 0in 8pt 0px; padding: 0px; font-size: 12pt; line-height: 18.4px; outline-style: none; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"span style="color: rgb(0, 0, 0);"3 years customer service experience/span/li li style="margin: 0in 0in 8pt 0px; padding: 0px; font-size: 12pt; line-height: 18.4px; outline-style: none; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"span style="color: rgb(0, 0, 0);"Proven experience in providing technical support and problem solving/troubleshooting skills in an office environment. /span/li li style="margin: 0in 0in 0in 0px; padding: 0px; font-size: 12pt; line-height: 1.5em; outline-style: none; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"span style="outline-style: none; font-family: 'Segoe UI', sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"Microsoft 365 Cloud Platform (Intune/Entra/Azure)/span/li li style="margin: 0in 0in 0in 0px; padding: 0px; font-size: 12pt; line-height: 1.5em; outline-style: none; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);"span style="outline-style: none; font-family: 'Segoe UI', sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"Experience with Windows 10/11/span/li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Proven experience in providing technical support and problem solving/troubleshooting skills in an office environment. /li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Strong knowledge of computer hardware, software, and operating systems. /li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Curiosity to foster innovation and pave the way for growth /li /ul ul style="margin-top: 0in; margin-bottom: 0in;" type="disc" li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Humility to play as a team /li /ul ul style="margin-top: 0in; margin-bottom: 0in;" type="disc" li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Commitment to being the difference for our customers in every interaction /li /ul p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;" /p p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"span style="color: rgb(186, 55, 42); font-size: 14pt;"strong Your key responsibilities:/strong /span/p ul style="margin-top: 0in; margin-bottom: 0in; list-style-type: circle;" type="I" li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Provide deskside support to office staff, resolving technical issues and troubleshooting problems in a timely manner. /li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Install, configure, and maintain hardware and software, including computers, printers, and other office equipment. /li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Collaborate with the Digital team to implement and maintain security measures, ensuring the protection of sensitive data and information. /li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Assist in the setup and configuration of new workstations, ensuring they are properly connected to the network and have the necessary software installed. /li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Conduct regular maintenance and updates on office technology, ensuring optimal performance and minimizing downtime. /li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Train office staff on the proper use of technology and software applications, promoting efficiency and productivity. /li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Document and track technical issues and resolutions, maintaining accurate records for future reference. /li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Stay up-to-date with the latest technology trends and advancements, continuously improving your technical skills and knowledge. /li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Other duties as assigned by leadershipstrong./strong/li li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer./li /ul p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"span style="color: rgb(186, 55, 42); font-size: 14pt;"strong Where you'll be:/strong /span/p p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"Onsite- Rochester, NY Office/p p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"#cs/p p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;" /p /div div class="job-posting-section" pstrong style="color: rgb(141, 130, 122);"span style="font-family: Arial; font-size: medium;"Pay Transparency/span/strongbr/span style="font-family: Arial; color: rgb(141, 130, 122);"MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role./spanbr/br/span style="color: rgb(141, 130, 122);"span style="white-space-collapse: collapse;"span style="font-family: Arial;"We do not request current or historical salary information from candidates./span/span/spanspan style="color: rgb(141, 130, 122); font-family: 'Segoe UI', sans-serif; font-size: 10pt; white-space-collapse: collapse;" br//span br/strong style="color: rgb(141, 130, 122);"span style="font-family: Arial; font-size: medium;"MVP's Inclusion Statement/span/strongbr/span style="font-family: Arial; background-color: rgb(255, 255, 255); font-size: 13.3333px; white-space-collapse: collapse; color: rgb(141, 130, 122);"At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.br/ /spanbr/span style="font-family: Arial; background-color: rgb(255, 255, 255); font-size: 13.3333px; white-space-collapse: collapse; color: rgb(141, 130, 122);"MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.br/ /span/p pspan style="color: rgb(141, 130, 122);"span style="font-size: 13.3333px; white-space-collapse: collapse; background-color: rgb(255, 255, 255);"span style="font-family: Arial;"To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at /span/span/spana href="/cdn-cgi/l/email-protection#c9a1bb89a4bfb9a1aca8a5bda1aaa8bbace7aaa6a4" target="_self"span class="__cf_email__" data-cfemail="0c647e4c617a7c64696d6078646f6d7e69226f6361"[email protected]/span/aspan style="color: rgb(141, 130, 122);"span style="font-size: 13.3333px; white-space-collapse: collapse; background-color: rgb(255, 255, 255);"span style="font-family: Arial;".br//span/span/span/p /div h2 id="other DetailsHeader"Other details/h2 ul aria-labelledby="other DetailsHeader" class="job-posting-items" li aria-label="Job Family Information Technology amp; Transformation Services" tabindex="0" span class="detail-name"Job Family/span span class="detail-value"Information Technology amp; Transformation Services/span /li li aria-label="Pay Type Hourly" tabindex="0" span class="detail-name"Pay Type/span span class="detail-value"Hourly/span /li li aria-label="Min Hiring Rate $24.00" tabindex="0" span class="detail-name"Min Hiring Rate/span span class="detail-value"$24.00/span /li li aria-label="Max Hiring Rate $30.00" tabindex="0" span class="detail-name"Max Hiring Rate/span span class="detail-value"$30.00/span /li /ul div class="job-posting-section" div class="va-table" div class="va-cell" /div div class="va-cell" /div /div /div /div

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job Title: Site Service RV Technician Job Type: Full-Time Company: Wilkins RV Inc Pay Range: $25.00 - $35.00 per hour, based on experience and certifications. Join a Leading Name in RV Sales & Service! Wilkins RV is a family-owned, customer-focused dealership with a long-standing reputation for excellence across New York State. With multiple locations and a strong commitment to quality and service, we're looking for a dedicated Site Service RV Technician to deliver exceptional service right to our customers' driveways and campsites. Job Summary As a Site Service RV Technician, you'll be part of our mobile service team-traveling to customer locations to diagnose, repair, and maintain recreational vehicles. This role offers the independence of working on the road with the full support of our team behind you. If you're mechanically inclined, customer-focused, and love variety in your work, this is the job for you. Key Responsibilities Travel to customer sites to inspect and repair RV systems including electrical, plumbing, HVAC, propane, slide-outs, and appliances Perform preventive maintenance services on-site Troubleshoot and resolve issues efficiently and professionally Maintain accurate service records and parts usage Communicate clearly with customers about repair status and recommendations Keep company service vehicle clean, organized, and well-stocked Requirements Minimum 2 years of experience in RV repair or related trades (electrical, HVAC, plumbing, etc.) Valid driver's license and clean driving record Ability to work independently and manage a flexible schedule Strong diagnostic and problem-solving skills Must be able to lift up to 50 lbs and work in various weather conditions RVDA/RVIA certification or willingness to obtain is a plus What We Offer Competitive hourly wage based on experience Company-provided service van Health, dental, and vision insurance 401(k) with company match Paid time off, holidays, and personal days Ongoing training and paid certification opportunities A supportive team environment with growth and advancement opportunities Apply Today! Enjoy the freedom of the open road while making a difference for RV owners across the region. Join the Wilkins RV family and take your technician career to the next level!

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.

Milton CAT is looking for the right team member to launch a career with us. Our company is growing at a rapid pace - if you are interested in starting or enhancing your IT career with a technology focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Support Technician, you will be part of a dynamic team that provides IT support to our employee's company wide. This position could be a launchpad for many successful careers at Milton CAT and we pride ourselves on our employees' development and growth within the company. You will be required to travel to our Tonawanda location 1 x a week to help support this store as well. This is an in-office position, requiring working in the office 5 days a week. Pay Rate: $30 to $32 an hour Note: We are recruiting for one open position and have advertised this position in multiple cities within our territory. Responsibilities Included, but are not limited to: Technical assistance to customers (our internal employees) by performing question/problem diagnosis and guiding users through step-by-step solutions. Provide support for PC hardware and software, printers, O365 Suite Configure laptops for new hires and laptop replacements. Meet with customers in each department to learn about common technical issues, help with improvements and training. Learn how to use, manage, and maintain systems like Azure Active Directory, MEM, an ERP System, etc. Create and maintain technical documentation for processes, issues, solutions. Work closely with team members to resolve complex technical issues and improve internal processes. IT Equipment Ordering and Equipment Inventory Management. Perform data entry, research issues, or other tasks to support our IT Department Management Team. Qualifications Associates Degree required; Bachelor's Degree preferred. Looking for 1-2 years' experience, but seeking to train a recent grad or someone looking to change careers and start in IT. Excellent customer service skills with the ability to communicate effectively. Attention to detail and the ability to accurately document technical issues. Great with computers, tech savvy with a high aptitude for learning technology. Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint. Understands the fundamentals of troubleshooting skills with a desire for continual learning. Occasional travel within New England and Upstate New York may be required. Must be able to lift 25-30 lbs. unassisted. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Job Purpose The Support Technician -will work as a member of the CallTower's Technical Support Team. The position is responsible for managing and supporting escalated support cases regarding either CallTower's hosted Meta switch/SIP, Microsoft Teams, or Cisco platforms. The technician will work collaboratively with fellow team members to take a holistic approach to customer technical support issues. The position will escalate to Sr. Technical Support Technicians/Support Engineers to resolve issues. Potential candidates must be CallTower dedicated, action oriented and smart and inquisitive. Duties: • Manage and troubleshoot, high profile and difficult technical issues. Working issues to resolution and achieving customer satisfaction • Specialize in working issues for CallTower's hosted platforms • Specialize in working issues for Non-CallTower hosted platforms, IE Five9, CT Text, and Zoom. • Provide updates to customers and management on the status of urgent and high-profile issues • Interact and escalate issues with CallTower's vendors and third-party groups • Provide accurate and timely updates to our customers and document all updates in the customer's cases on CallTower's CRM tool (Salesforce) • Develop and maintain training for team members for their professional growth and expertise • Understand and diagnose issues related to user configuration, network and security settings, server administration, hardware/software failures, and VoIP issues • Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization • Document and publish processes and procedures in CallTower's Solution Center • Any other duties as assigned by management Skills/Qualifications: To perform this job successfully, individuals must be able to perform each essential duty satisfactorily based on company standards. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the job successfully. • 1+ years' experience working with VoIP (Preferred) • 2+ years' experience in a technical support environment • Associates Degree or equivalent experience (Bachelor's preferred) • Technical writing experience • Hold or commitment to obtain an industry recognized certification for networking (Network+/CCENT/MTA/Webex calling) within six months of hire date • Must have exceptional interpersonal and communication skills • Must be fluent in English (spoken and written) Benefits: ·Annual market comp evaluation ·85% employer paid medical plans (HDHP and PPO options) ·Dental/Vision ·PTO accrual starts day one ·100% 401k match on first 4% ·Paid Parental Leave ·100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass Salary Description $46,000 to $53,000 a year

Salary Description $46,000 to $53,000 a year

Review diagnostics and assess the functionality and efficiency of systems • Implement security measures • Monitor security certificates and company compliance of requirements • Offer technical support to company staff and troubleshoot computer problems • Install and update company software and hardware as needed • Anticipate and report the cost of replacing or updating computer items

The Arc Ontario PC Technician Salary: $18.57-19.78 Position Overview: Join our team as a PC Technician and play a key role in keeping The Arc Ontario's technology systems running smoothly. You'll provide hands-on support for computer hardware, software, and networks across multiple locations, while also assisting staff with troubleshooting and training. From setting up new equipment to maintaining servers and supporting audiovisual systems, your work will directly support our mission-driven team. If you're tech-savvy, solutions-oriented, and enjoy helping others, we'd love to hear from you! Work Location: Canandaigua Schedule: Full time M-F 8am to 4pm; Flexibility in schedule required to meet agency needs. As a full time team member at The Arc Ontario, you will receive... Health and retirement benefits Paid time off; Over 3 weeks of vacation within your first year! Sick Time Growth potential/Opportunity for advancement within my agency Educational Assistance Employee Assistance Program Access to a Fitness Center in the Main Facility Pay on Demand Free Telehealth with EZaccessMD Emergency Assistance Funding And more Our Culture Investing in our staff while thriving in a fun and flexible work environment! The Arc Ontario Story: Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community. Responsibilities Troubleshoots and maintain computer and peripheral equipment at the main facility and off-site locations. Monitors and responds to internal help desk system to maintain a high level of customer service to staff and individuals. Configuring and preparing new equipment for deployment to current agency standards. Maintains current inventory of computer hardware and software and documents proven technical procedures. Requirements Associates Degree preferred with two years of experience providing hardware and software support to small-to-medium sized companies. Staff training experience preferred. Will be required to obtain experience in current Windows desktop operating system, Microsoft Office suite, Microsoft Exchange and other similar applications. Experience with Microsoft server and VMWare virtualization environments preferred.

The IT Specialist is responsible for providing support to the Agency's workforce, including troubleshooting assistance and problem resolution. The IT Specialist will take ownership and provide timely resolution of all IT related issues across multiple sites in Monroe and Ontario counties. The IT specialist needs to determine the proper solution to issues, sets up for quality assurance testing of new hardware and software for existing and new users, and performs other related duties. Essential Duties and Responsibilities Provide technical support via in-person, email, and phone, serving as the initial point of contact for technical support requests. Take ownership of user support requests and provide comprehensive troubleshooting and resolution for computer systems, hardware, software, printers, mobile devices, peripherals, and network issues. Prepare and modify new and replacement devices for end-users; including configuration of the operating system, peripherals, off-the-shelf applications, and integrated additional specialty applications. Setup & quality assurance testing of new hardware and software for existing and new end-users in the agency. Maintain accurate inventory of hardware and software. Perform system administration duties, including establishing and maintain user network access rights with timely response to changes of status; including new hires, terminations, promotions, and department transitions. Assist in training staff in the use of office software and administrative applications. Assist with equipment installations, hardware racking, cable management, and vendor support/oversight. Maintain security and privacy of the Agency's information systems, communication lines, and equipment. Support the implementation of annual IT work plans, incorporating business objectives and industry best practices, while minimizing costs and optimizing business processes. Identify and escalate patterns of issues impacting multiple users, recurring problems or trends to Systems Analyst - IT or third-party support. Maintain up-to-date knowledge of new trends and technology for computer hardware, software and networking solutions and best practices on behalf of the agency; make recommendations for continuous improvement or user experience enhancement. Participate in meetings and assist with projects as needed. Provide on-call support after hours. Maintain a high degree of professionalism in actions, demeanor and appearance. Performs other duties as assigned. Qualifications and Requirements Bachelor's degree in information technology, Computer Science, or a related field. 2+ years of experience in IT analysis or a related role. Project management experience preferred. Knowledge of Microsoft (MS) 365, Entra AD, MS Windows 10/11, MS Windows Server, Active Directory, Group Policy, system imaging and deployment, vm Ware, Citrix, MS SQL Server, database design, VoIP, networking, and cybersecurity. Relevant certifications (e.g., ITIL, CompTIA) are advantageous. Location: Rochester, NY This is an on-site position. Only candidates within commutable distance will be considered. WORK ENVIRONMENT Must be able to lift 50 lbs. (computers and equipment). Job requires extended work in front of computer screens and long periods of keyboard use. Job requires travel to other sites where YWCA staff are located. Job may require some evening and weekend work. At YWCA of Rochester & Monroe County, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an Equal Opportunity Employer, we stay true to our mission by ensuring that our place can be anyone's place.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications 1-2 years tech support customer service medical tterminology Additional Information $14/hr 12 months

• Manage the configuration and operation of client-based computer operating systems • Installs system images and verifies that security software is installed and configured • Create, change, and delete user accounts per request • Install and test computer-related equipment • Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to IT Management as appropriate • Diagnoses and resolves end-user network or local printer problems, PC desktop and laptop hardware/software problems, e-mail, Internet and local-area network access problems • Installs and configures computers, printers and other peripherals • Ability to communicate -oral or written - technical information to all levels of end-users • Maintains various programs and small projects • Performs other related duties as required and assigned

The IT Specialist is responsible for providing support to the Agency's workforce, including troubleshooting assistance and problem resolution. The IT Specialist will take ownership and provide timely resolution of all IT related issues across multiple sites in Monroe and Ontario counties. The IT specialist needs to determine the proper solution to issues, sets up for quality assurance testing of new hardware and software for existing and new users, and performs other related duties. Essential Duties and Responsibilities Provide technical support via in-person, email, and phone, serving as the initial point of contact for technical support requests. Take ownership of user support requests and provide comprehensive troubleshooting and resolution for computer systems, hardware, software, printers, mobile devices, peripherals, and network issues. Prepare and modify new and replacement devices for end-users; including configuration of the operating system, peripherals, off-the-shelf applications, and integrated additional specialty applications. Setup & quality assurance testing of new hardware and software for existing and new end-users in the agency. Maintain accurate inventory of hardware and software. Perform system administration duties, including establishing and maintain user network access rights with timely response to changes of status; including new hires, terminations, promotions, and department transitions. Assist in training staff in the use of office software and administrative applications. Assist with equipment installations, hardware racking, cable management, and vendor support/oversight. Maintain security and privacy of the Agency's information systems, communication lines, and equipment. Support the implementation of annual IT work plans, incorporating business objectives and industry best practices, while minimizing costs and optimizing business processes. Identify and escalate patterns of issues impacting multiple users, recurring problems or trends to Systems Analyst - IT or third-party support. Maintain up-to-date knowledge of new trends and technology for computer hardware, software and networking solutions and best practices on behalf of the agency; make recommendations for continuous improvement or user experience enhancement. Participate in meetings and assist with projects as needed. Provide on-call support after hours. Maintain a high degree of professionalism in actions, demeanor and appearance. Performs other duties as assigned. Qualifications and Requirements Bachelor's degree in information technology, Computer Science, or a related field. 2+ years of experience in IT analysis or a related role. Project management experience preferred. Knowledge of Microsoft (MS) 365, Entra AD, MS Windows 10/11, MS Windows Server, Active Directory, Group Policy, system imaging and deployment, vm Ware, Citrix, MS SQL Server, database design, VoIP, networking, and cybersecurity. Relevant certifications (e.g., ITIL, CompTIA) are advantageous. Location: Rochester, NY This is an on-site position. Only candidates within commutable distance will be considered. WORK ENVIRONMENT Must be able to lift 50 lbs. (computers and equipment). Job requires extended work in front of computer screens and long periods of keyboard use. Job requires travel to other sites where YWCA staff are located. Job may require some evening and weekend work. At YWCA of Rochester & Monroe County, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an Equal Opportunity Employer, we stay true to our mission by ensuring that our place can be anyone's place.