HVAC Technical Specialist
Technical Support Specialist Job 9 miles from Castro Valley
*ACTUAL JOB TITLE: Energy Centers Tech Specialist, Senior
*More details on Travel:
- Individuals will need to travel ~20% of the time to in-person trainings or events in client territory.
- Potentially throughout territory - most frequently San Ramon, Stockton, and San Jose
*Hybrid, currently in-person team meetings at OGO or other location a few times a month, 20% of time at in-person events throughout territory - as client navigates Return to People the team may meet in the office 1 day per week
TOP THINGS:
Commercial HVAC work experience, communication skills, experience in adult training
Position Summary
Currently seeking a full-time HVAC Technical Specialist. The HVAC Technical Specialist serves as a subject matter expert who manages from creation through delivery a segment of training and educational resources focused on HVAC topics. This includes but is not limited to design (principally non-residential focused), controls, commissioning and operation with input from a Technical Advisory Committee including industry and PG&E stakeholders. Additionally, the HVAC Technical Specialist collaborates with partners throughout the state to achieve client's and California's energy efficiency goals through collaboration with other training organizations. The HVAC Technical Specialist will also assist the Home Performance Coordinator, the Energy Savings Assistance (ESA) Program, CSD Combustion Appliance Safety Testing (CAS) instructors, and client Natural Gas Appliance Testing (NGAT) instructors with HVAC-related subject matter expertise on an as-needed basis. Ideally the Technical Specialist possesses the unique talents to train others regarding the technical, efficiency, and code requirements of HVAC design, engineering, installation and commissioning in a customer focused team setting. The HVAC Technical Specialist must be dedicated to good engineering, energy efficiency and practical solutions that meet the occupants' needs. The ideal candidate has experience in electrification, HVAC design, engineering and installation as well as education and public speaking.
Minimum Qualifications
• Undergraduate degree in mechanical engineering, construction, or architecture or equivalent work experience.
• Ability to travel a minimum of 20% of the time.
• 4 years of relevant experience in HVAC design, engineering, construction, operation and/or HVAC
installation fields.
• Valid California driver's license required or the ability to obtain one prior to start date.
Desired Qualifications
• Demonstrable work experience in the HVAC field (commercial experience preferred).
• Excellent presentation skills, including presentations to upper management.
• Thorough understanding of HVAC and electrification related terminology, technology, practice and codes.
• Ability to plan and execute a project while balancing multiple goals on a team.
• Familiarity with current HVAC technologies and their implementation including all-electric buildings.
• Excellent communication, writing, speaking, and customer relationship skills.
• Advanced degree in HVAC related fields or equivalent installation and design experience.
• Experience working with HVAC manufacturers in both commercial and residential design.
• Experience in commercial HVAC engineering, construction and energy efficiency community in California.
• Experience in developing, designing, and teaching technical curricula.
• Knowledge of California's Title 24 Part 6 Energy Standards.
• PE or C-20.
Responsibilities
• On-going delivery of HVAC related education curriculum, including a mutually agreed upon teaching schedule, as well as recruiting, onboarding, directing and evaluating third party instructors or consultants.
• Manage consultant contracts including initiating and managing agreements, approving invoices, forecasting cost, and preparing budgets for quarterly and annual planning
• Act as a liaison with HVAC industry, research, professional, and educational organizations
IT Desktop Support Engineer (Contractor)
Technical Support Specialist Job 31 miles from Castro Valley
We are seeking one Desktop Support Technician (Contractor) to provide Windows and Linux (Ubuntu) support at our San Jose office in California.
*Remark: Employed through our third party staffing firm. Work location could be San Jose, CA.
Job Description
Solid experience with Windows platform support and relevant troubleshooting.
Basic Linux (Ubuntu, mac OS) operation and troubleshooting
Experience with Cisco IP phone and Video Conference system maintenance
Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
Solid experience with MS Office365 support
Experience in antivirus/malware incidents cleanup on Windows platform
Good communication skill and customer oriented
Good problem solving skill and be able to work independently
Be able to remote support user over the phone
Hold positive working attitude and be a committed team player
Provide basic user training on IT fundamental services introduction
Must be detail-oriented ,accurate and well organized
Knowledge of Remedy Incident Management system is a plus
Ability of speaking Mandarin is a plus
Requirements
Team up with IT groups in the US and Taiwan (HQ) for Windows environment support
Printer/fax/copier and Video conference equipment configuration and maintenance
OA/RD tickets/requests follow-up and urgent incident escalation in day to day work
Routine desktop/laptop hardware and software installation and troubleshooting , including virus/malicious programs clean up on problematic Windows clients
IT hardware inventory (laptop/desktop, spare parts) maintenance
Attend and actively participate in local OA ticket review meeting on a monthly basis
Escalate outstanding issues to local IT manager in accordance with published guidelines
Be able to work overtime on requested business demand such as office move support in the weekend
Desktop Support Technician
Technical Support Specialist Job 18 miles from Castro Valley
Day to day:
Provide hands-on, in-person IT support to 30-40 users daily, resolving Tier II desktop and hardware issues to ensure minimal downtime.
Troubleshoot and resolve technical issues with Windows 10/11, mac OS, and Office 365 applications in a fast-paced engineering environment.
Perform user account management via Active Directory and Azure, including password resets, MFA troubleshooting, and access/role configurations.
Diagnose and resolve basic network issues by working with ports, IDFs, DNS, and latency problems at the desktop level; escalate complex networking issues as needed.
Deliver a high level of customer service by clearly communicating technical solutions to users and maintaining a balance between technical precision and user experience.
Must Haves:
2-5+ years of experience as a Tier II Desktop Support Specialist
2-5+ years of experience interfacing with users directly, resolving or escalating Tier II tickets
2-5+ years of experience troubleshooting O365 applications
2-5+ years of experience supporting Windows 10/11 and mac OS hardware
2-5+ years of basic network troubleshooting experience working with ports, IDFs, and latency
2-5+ years of experience working with AD
MFA, password resets, password validating, Azure groups, granting access and roles
Plusses:
Experience working at an onsite Tech Bar
Experience with Zscaler
Experience with Sentinel One
Control Systems Specialist (Foxboro)
Technical Support Specialist Job 22 miles from Castro Valley
Martinez, CA (Embedded on client's site)
Contech Control Services is seeking team-oriented professionals who have hands-on knowledge of Distributive Control Systems (DCS), specifically Foxboro IA/EVO/Galaxy configuration, graphics, system architecture, and logic programming of plant control systems.
Primary Duties and Responsibilities:
The Control System Specialist performs a wide range of duties including some or all of the following:
Responsible for design, specification, selection, and services relating to control systems including basic process control systems, safety systems, communications, etc.
Candidate will plan, budget, organize and control an important segment of a typical automation project.
Responsible to assist with control philosophy and/or functional descriptions.
Communicate progress to project manager for inclusion into reports to client.
Responsible for quality of the control system portion of the project
Requirements:
The Control System Specialist requirements include, but are not limited to, the following:
BS in Engineering field required
Hands-on configuration experience using Foxboro IA and EVO / Galaxy
Batch configuration is a plus
Configuration experience on any other SIS, DCS, PLC, or HMI system is required
PE License is a plus
10+ years of control system engineering experience
Demonstrated experience in technical execution on both FEL/FEED and EPC projects in the chemical and petrochemical industry
Knowledge of Microsoft software products
Working conditions are as follows:
Position Type: Full Time, Full Benefits
Standard Hours: Monday - Friday (on-site)
Overtime: Occasionally, paid by hourly rate
Range: 6 month, with possible extension
Travel: 20% maximum
Job Type: Full-time
Applicants must be authorized to work for ANY employer in the U.S without any sponsorship.
Technical Support Engineer
Technical Support Specialist Job 24 miles from Castro Valley
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Salary Ranges
Compensation: $27.00/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
MSP L2 Remote Desktop Support Technician
Technical Support Specialist Job 21 miles from Castro Valley
Hello,
I am reaching out today because we are looking to hire a Remote Tier 2 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.
Here is a brief summary of the Job Description:
Location: 100% Remote
Direct Hire / FTE
3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician
Salary: $65k per year
Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
Effective resolution of escalation tickets - Root Cause Analysis
Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
Good Knowledge of RMM tools - Datto and Huntress
Familiar with ConnectWise, RMM
Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
Strong documentation skills and providing exceptional service to clients
If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.
Best,
Desired Skills and Experience
Tier 2, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Technical Specialist
Technical Support Specialist Job 12 miles from Castro Valley
Responsibilities:
Design and develop electromechanical HMI commodities for interior system.
Integrate and package world-class displays, haptic switches and sensors in the interior cabin environment.
Be directly responsible for end-to-end success of the product from concept though production.
Define product requirements and specifications and develop test plans to ensure product robustness.
Design and manufacture prototypes and fixtures to perform measurements, experiments, and user studies for various types of switches and electronics.
Release designs to suppliers and kick off tooling, checking fixtures, assembly fixtures, end of line testers to meet project milestones.
Coordinate with design studio and engineering teams across various domains like mechanical, electrical, controls, integration, diagnostics, cybersecurity, user experience, durability, craftsmanship and ergonomics.
Manage suppliers, work with engineering services and contract manufacturers to develop designs that achieve high-quality customer satisfaction that aligns with Lucid's design DNA.
Support mass production ramp-up and participate in resolving field issues.
Requirements:
8+ years of experience in design and development of electromechanical products with mechanical and electrical interfaces having high quality cosmetic requirements for a premium in-cabin user experience.
Experience in defining haptics, conducting focus group assessments and dictating tactile user experience conversations with cross-functional teams in an automotive environment.
Experience in integrating mechanical, electrical, and software aspects of product into vehicle architecture with good understanding of first principles of engineering in the areas of mechanics, electronics, and material selection.
Working knowledge of sensor selection and integration, connector selection, wiring harness and control systems.
Experience in defining performance requirements such as resolution, accuracy, noise, durability, etc. and preparing validation plans.
Understanding of LIN and CAN protocols and ability to define high level system architecture for implementing user interaction models into signal deliverables.
Experience in 3D CAD modeling, GD&T and engineering drawing releases using PLM systems Working knowledge of SMT and PCB fabrication in mass production environment.
Technical expertise in manufacturing technologies like injection molding, stamping, casting, extrusion etc.
Education B.S. minimum in mechanical or electrical engineering. Masters preferred.
Helpdesk Analyst
Technical Support Specialist Job 36 miles from Castro Valley
W2 Contract
Salary Range: $58,300 - $62,400 per year
As a Helpdesk Analyst, you will provide Windows phone support using ServiceNow. In a 20/7 environment, this role requires shift flexibility and possible weekend shifts.
Requirements and Qualifications:
Experience supporting a Windows environment
ServiceNow ticketing system experience
Strong communication and multi-tasking skills
Networking and server troubleshooting experience
Able to utilize reporting to identify trends and analyze issues
Incident Management experience is a plus
Desired Skills and Experience
Helpdesk, Windows, ServiceNow, networking, servers, troubleshooting, reporting, incident management
Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.
Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at *************************
Principal SAP Business Technology Platform Specialist
Technical Support Specialist Job 9 miles from Castro Valley
Requisition ID # 162999
Job Category: Information Technology
Job Level: Manager/Principal
Business Unit: Information Technology
Work Type: Hybrid
Information Systems Technology Services is a unified organization comprised of various departments that collaborate effectively to deliver high-quality technology solutions. The SAP Electric Ops Work Management Delivery organization provides SAP IT services to the Electric line of business. The organization is responsible for strategic technology planning, roadmap development, solution design, solution delivery, and solution support.
Position Summary
Responsible for Cloud/On-prem UI5 Developments
Establish processes/tools and provide technical guidance to influence and improve our best practices related to the SAP BTP applications
Hand On experience in Cloud Application Programming Model, RESTful ABAP Programming Model, using Business Application Studio
Hands on experience with SAPUI5, Fiori Elements, OData Service, CDS Views & Embedded Analytics on SAP BTP Cloud Platform
Good understanding of the standard services/libraries of the SAP Cloud Platform
Good understanding of the integration of SAP BTP with other SAP modules and third-party applications to ensure seamless data flow and process automation
Experience working with SAP Build Process Automation, Workflow
Provide advice and support both IT and business in their transition towards SAP BTP using Agile and DevOps methodologies
Responsible to keep abreast of industry trends and innovations and future SAP development for respective process areas
Experience working with SAP Build and ABAP cloud in achieving clean core methodology
Design and implement SAP BTP solutions, ensuring they meet business requirements and align with the company's IT strategy
Develop and maintain the architecture blueprint for SAP BTP, a critical document that guides our cloud infrastructure, integration, data management, and security
Provide technical guidance to development teams, ensuring best practices and standards are followed in developing and deploying SAP BTP solutions
Monitor and optimize the performance of SAP BTP applications to ensure high availability, scalability, and reliability
Ensure security, compliance, and optimal performance of the SAP BTP environments are well thought through & addressed for the specific client contexts
Solid troubleshooting skills, including tracing, logs, etc.
Excellent verbal, written and presentation skills with the ability to effectively interact with internal and external business partners
Ability to work with limited supervision
SAP BTP Application Development (Low-Code/No-Code) using SAP Build and Extensibility
SAP Build Applications and SAP Build WorkZone
Provide guidance on system integrations, data flows, and security considerations within the SAP BTP environment
Develop and document solution blueprints, technical specifications, and implementation plans for SAP BTP projects
Drive the implementation process, including configuring and customizing SAP BTP components to meet business needs
Conduct system performance analysis and optimization to ensure optimal utilization of SAP BTP resources
Troubleshoot and resolve technical issues related to SAP BTP implementation, collaborating with relevant teams and vendors when necessary
This new teammate needs to be able come to Pacific Gas and Electric Company's Oakland headquarters 3 days a week, since all project team is here in person Tuesday to Thursday.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. We would not anticipate that the individual hired into this role would land at or near the top half of the range described below, but the decision will be dependent on the facts and circumstances of each case.?
A reasonable salary range is:?
Bay Area Minimum: $147,000.00
Bay Area Maximum: $251,000.00
Roles And Responsibilities
Solution design and Development:
Lead the design and architecture of SAP BTP solutions, ensuring alignment with business requirements
Lead and guide the ABAP development team in designing, developing, and deploying solutions within the SAP BTP environment
Provide technical leadership and expertise in ABAP development best practices
Design DevOps practices, CI/CD pipelines, and version control systems
Ensure clean core is implemented
SAP BTP Integration:
Architect and implement ABAP solutions that seamlessly integrate with SAP BTP services and components
Custom Development:
Design and develop custom ABAP programs, reports, interfaces, and enhancements to meet business requirements
Collaborate with functional teams to understand requirements and translate them into technical specifications
Provide advice and support to customers in their transition towards SAP BTP using Agile and DevOps methodologies
Strong knowledge of SAP BTP services, Clean Core Principles and cloud-native development principles
Broad understanding of SAP Business Technology Platform (BTP technologies and services)
Experienced in driving BTP-related topics (developments, guidelines, etc.) in a DevOps and/or agile environment
Seamlessly integrate SAP BTP with SAP S/4HANA (private and public cloud) and other SAP and non-SAP enterprise solutions, ensuring end-to-end processes and data flow
Cloud-Native Development:
Leverage cloud-native development principles for ABAP within the SAP BTP environment
Design and implement scalable and resilient ABAP solutions that align with cloud architecture best practices
Design, develop, test, and deploy SAP BTP and S/4 applications using low-code/no-code tools and extensibility frameworks
Collaborate with cross-functional teams and clients to gather business requirements and create scalable, secure solutions
Integrate SAP BTP applications with SAP and non-SAP systems
Troubleshoot technical issues and ensure smooth deployment of applications
Performance Optimization:
Optimize ABAP code for performance, ensuring efficient execution within the SAP BTP landscape
Conduct performance tuning activities and implement enhancements for better system responsiveness
Security and Compliance:
Implement security best practices for ABAP development within the SAP BTP environment
Ensure compliance with data protection and privacy regulations in ABAP solutions
Qualifications
Minimum:
Bachelors Degree in Computer Science or equivalent experience
10 years of experience in SAP ABAP development within a cloud environment
Extensive experience in SAP ABAP development, with a focus on SAP BTP
ABAP & UI5 development background in SAP and extensive experience working with BTP
Extensive experience in interfaces using technologies like SOAP, REST, OData, IDoc, EDI and RFC
Desired:
Experience designing and developing BTP solutions that meet our business requirements
Minimum 4 years Fiori/HTLM5 development experience for SAP S/4HANA
Minimum 4 years general SAP UI application and development experience (Enterprise Portal, Fiori, or other)
Minimum 4 years SAP integration experience using middleware
Minimum of 2-year experience & understanding of SAP Fiori Tools development and SAP BTP UI services
Minimum of 2-year experience & understanding SAP S/4HANA and SAP ECC and application development language
SAP ABAP Cloud
BTP Administration
BTP Workflow Development and Mobile App Development
Collaborate with cross-functional teams to integrate SAP BTP with other systems and applications
Lead or participate in full project lifecycles, from requirements gathering to deployment and support
Lead the design and architecture of SAP BTP solutions, ensuring alignment with business requirements and best practices
Stay up to date with the latest trends and advancements in SAP BTP technology, identifying opportunities for innovation and improvement
Ensure integration of SAP S/4 HANA with other systems and applications
Support the development and execution of project plans, timelines, and budgets
Facilitate change management processes and provide training and support to end-users
Ensure compliance with industry regulations, standards, and security policies
Strong knowledge and hands-on experience with SAP BTP components
In-depth understanding of SAP BTP architecture, including integration patterns, security models, and data management
Proficiency in designing and developing scalable solutions using SAP BTP services and APIs
Development experience with one or more BTP extension technologies: Cloud Application Programming Model (CAP), ABAP RESTful Application Programming Model (RAP), Low-Code/No-Code platform for Citizen Development, Workflow Management
Knowledge of databases features (HANA), and experience with SQL
Familiarity with platform services generally used for technical tasks, like Audit Log, HANA Cloud, Notifications, Cloud Foundry, CI/CD, SAP Business Application Studio, Transport Management, Connectivity
Knowledge of the software development life cycle and/or DevOps
Solid understa
Desktop Support Technician - SF
Technical Support Specialist Job 21 miles from Castro Valley
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.
Our client, an investment firm, is seeking an experienced Senior Desktop Support Technician to join their team in San Francisco, California!
Responsibilities:
Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone, and walk-up.
Perform remote and on-site troubleshooting through efficient troubleshooting methodology.
Test and deploy hardware and software solutions as part of new deployments, break-fix issues, and move-add-change.
Provide best-in-class white-glove customer service through service management system, email, Teams, phone, and walk-up.
Proactively reach out to customers about their technology needs and address issues before they occur.
Follow up with customers to ensure their technology needs are being met and issues are resolved.
Update and maintain technology knowledge base with customer-facing and internal troubleshooting documentation.
Track and thoroughly detail technology issues through service management system.
Identify issues, propose solutions, and test new technologies or process changes.
Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions.
Qualifications:
Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems.
Proven excellence in customer service, interpersonal and customer-facing skills.
Strong listening and problem-solving skills.
Provides prompt, clear, and ongoing communication with end users to define clear expectations.
Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools.
Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP.
Experience with VDI, virtual desktops, imaging workstations, deploying, and troubleshooting break/fix hardware and peripherals.
Understanding of servers; experience working with/troubleshooting onsite rack, router, switch, etc.
Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops, and remote connectivity.
Fluency with Microsoft Office and strong troubleshooting knowledge; O365/Azure a plus.
Experience working with a service management system (ServiceNow, Remedy, Jira, etc.).
Ability to diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely quickly and effectively.
End user-focused, excellent communication skills, and best-in-class customer support.
BSc/BA in IT, Computer Science, or relevant field is preferred.
Video Tech Support Engineer - USDS
Technical Support Specialist Job 22 miles from Castro Valley
Responsibilities In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
About the team
TikTok video system is a world-leading video platform that provides multimedia storage, delivery, transcoding services. As part of the USDS, the Video Platform team is responsible for building the next generation video processing platform which provides excellent experiences for billions of users around the world.
The USDS Video Platform team is seeking an experienced Technical Support Engineer to help us continue improving TikTok's video system. As a technical expert of the TikTok video system, you will be working closely with the product R&D team and SRE team to promote continuous optimization of products, tools, and processes. If you are passionate about customer satisfaction, upholding high service quality, problem solving, and are prepared for exciting challenges, we would like you to be on our team.
Responsibilities
- Resolve customers' product technical issues, assist the frontend team, efficiently address customer problems, and improve the technical support processes.
- Collaborate with developers and solve the problems encountered by developers during integration with video services as well as the quality issues in the production service process.
- Lead team incident management, identify and escalate critical issues promptly, coordinate efforts to mitigate losses in the production systems, and follow up on post-incident reviews and optimization measures.
- Plan customer business inspection mechanisms and monitoring processes to enhance service quality sensitivity and address customer needs.
- Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process.
- Be responsible for building technical and operational knowledge bases, assist in service tool development, conduct training to empower the customer service team, and improve overall technical service efficiency.
- Empower the frontend business and support teams by enhancing their understanding of products and solutions.
Qualifications
Minimum Qualifications
- Bachelor's degree or higher in computer science or related fields
- Familiarity with public cloud, audio and video, network-related cloud products, systems, platforms, and application architecture and principles.
- Strong business understanding, problem analysis, and cross-team communication skills, capable of handling complex technical and collaboration challenges.
- Strong communication and coordination skills, proficiency in documentation, with a good sense of teamwork and collaboration.
Preferred Qualifications
- 2+ years of project management experience and background in cloud computing and technical support are preferred.
- Good knowledge of networking fundamentals and protocols (eg. TCP/IP, HTTP/HTTPS, etc.)
- Development and programming experience is preferred.
- Familiar with audio & video multimedia protocol, CDN distribution acceleration, RTC and other technologies.
- Experience in real time video streaming systems is a big plus.
Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $93480 - $201600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Hardware Technician
Technical Support Specialist Job 22 miles from Castro Valley
Hardware Technician - Electrical wiring, Electronics - Automotive related
Must Have Technical/Functional Skills
• Basic knowledge of Electronics - understanding of what/how/why.
• Entry level wire harness knowledge - Crimping, connector types, gauge, etc.
• Exposure to Linux/Shell environments.
• Someone that can learn quickly and expand in their knowledge.
Pluses:
• Automotive Trade school, equivalent training and/or experience.
• Automotive and/or electronics diagnostics experience.
• Basic Fabrication Skills - Cutting metal/wood, using power tools to make simple parts.
• Familiar with electronic design, oscilloscope usage, DMM measurements.
Roles & Responsibilities
Flexible and self-motivated technician to support Hardware Engineering.
Scope:
• Collaborate on & assemble test platforms - Create the “Stuff” that enables HW to be utilized in a lab.
Including but not limited to - Fixturing, wiring, cooling.
• Design/assemble wire harnesses.
• Capture, escalate, & diagnose HW & SW issues encountered when commissioning & maintaining test platforms.
Education : High School/Diploma/Technical training/Degree
Salary Range: $74,000-$115,000 a year
Regulatory Support Specialist
Technical Support Specialist Job 11 miles from Castro Valley
Title: Regulatory Support Specialist
Contract: 3 month Contract to Hire
The Regulatory Support Specialist, under director of the Clinical Trials Compliance Director, will provide regulatory support to the Northern California PI and research sites conducting multiple FDA-regulated or other clinical trials.
Responsibilities:
Compliance Monitoring and Reporting with IRB Standard Operating Procedures and document applications
Adhere to Guideline for GCP, federal, sate, and local regulations
Assist with the preparation for internal and external inspections, audits and monitor visits
Assist in assuring that all site documents, including SOPs and study regulatory files, are maintained in audit-ready condition
Maintain communication with internal/external parties and research team regarding regulatory document matters
Work with an assigned mentor on a regular basis for training and resource questions
Attend Sponsor site initiation meetings
Requirements:
3+ years of experience in Clinical Trials and GCP for all research designs
Bachelor's Degree in related field
Drug-related trial experience
Proficiency with Microsoft Office and Adobe Acrobat
Soft Skills:
Demonstrate excellent organizational skills
Must be able to work successfully with a wide variety of project staff and research participants
Must be dependable and able to follow detailed protocols precisely
Have ability to work with shifting priorites
Exhibit a professional manner with a high degree of courtesy, tact, and sensitivity
Work well independently as well as part of a larger multi-disciplinary research team
Product Support Specialist
Technical Support Specialist Job 21 miles from Castro Valley
Russell Tobin & Associates is currently seeking a Product Support Specialist to work for our client in the tech industry. Apply now for consideration!
Contract: 3-4 months
Pay Range: 42-55/hr depending on experience
Responsibilities:
Design and execute scalable support strategies for digital payment APIs.
Lead support initiatives for ongoing operations and new product rollouts.
Anticipate and resolve integration issues with scalability in mind.
Design and execute scalable support strategies for digital payment APIs.
Lead support initiatives for ongoing operations and new product rollouts.
Anticipate and resolve integration issues with scalability in mind.
Manage the support pipeline, ensuring timely issue resolution and escalation.
Align support operations with the product roadmap.
Identify tooling needs and assist with tool development and deployment.
Work closely with engineering, UX, product, analytics, and content teams.
Contribute to new tool development and product improvements.
Communicate effectively with stakeholders to deliver scalable support solutions.
Requirements:
Bachelor's degree
5+ years of experience of project management experience.
Strong stakeholder management and communication skills.
Experience in customer/partner support operations.
Product insight with the ability to identify and drive solutions.
Ability to balance strategic planning with tactical execution
Russell Tobin / Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Application Specialist - Automotive Diagnostics
Technical Support Specialist Job 31 miles from Castro Valley
RESPONSIBILITIES
Manage time and project deliverables as assigned.
Works with company systems and software to develop diagnostic tools applications
Comfortable working around vehicle electronic and electrical systems, with knowledge of vehicle network systems.
Capable of removing and replacing automotive components, returning the vehicle to equal or better than before condition.
Build and debug applications and content with limited supervision.
Assist in product validation testing as directed.
Assist in preparation of documentation necessary to develop and release new applications and content.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This is primarily an office-based position requiring significant amount of PC use.
REQUIREMENTS
Minimum 2 years' experience in automotive diagnostics and repair.
PC skills in word processing, spreadsheets, email, scheduling.
KEY COMPETENCIES
Excellent communications skills
Team player
Implementation Support Analyst
Technical Support Specialist Job 21 miles from Castro Valley
Job DescriptionFFT Center of Excellence Implementation Support AnalystThe FFT Center of Excellence Administrator supports the operational and logistical components of the statewide Functional Family Therapy (FFT) initiative. Reporting to the COE Manager, this role ensures smooth coordination of project activities, documentation, scheduling, and communication across stakeholders. The Administrator serves as the backbone of administrative support to facilitate effective project implementation.Key Responsibilities
Oversight of project timelines and deliverable completion to include writing progress reports, coordination of communications, and providing support for training and contracting efforts.
Meeting coordination to include scheduling, agenda development, minute taking and follow up on needed next steps
Attend in-person stakeholder meetings and support implementation.
Develop content for websites and newsletters.
Assist Communication Director with scheduling meetings and support contract tasks, as needed.
Work with the COE Manager to compile data reports to support fidelity monitoring and implementation expectations.
Serve as a communications bridge between FFT and other entities.
Support budgeting discussions and track expenditure
Contribute to special projects as needed.
Work Experience and Skills Requirements
Exceptional attention to detail and organizational skills
Effective communication and collaboration abilities
Experience managing administrative support tasks in a remote setting.
Proficiency in scheduling, documentation, meeting coordination, and communications tools
Ability to track budgets, deliverables, and timelines.
Proficient in Word, Excel, PowerPoint, SharePoint, and Canva; familiarity with Teams/Zoom, Power BI preferred.
Ability to work independently in a remote setting while providing consistent feedback on activities to other staff and directors.
Excellent writing abilities without using AI (use of AI is prohibited in this project).
Ability to travel as needed.
Education RequirementsBachelor’s degree required.
Salary: $60,000 - 75,000
Location: Remote. Required: Must live in the Western United States (PST) or AZ.
EBA’s mission is to support families and strengthen communities through the high-quality implementation of evidence-based programs (EBPs). As a ‘production company’, we focus on the implementation issues back stage so that EBPs and community-based providers can be the ‘stars’ on stage. Over the past 15 years, EBA has served multiple states and counties in the areas of juvenile justice, child welfare, and behavioral health.
EBA offers a team of professionals with backgrounds in social services, juvenile justice, evidence-based programs, information technology and human resources. EBA’s interdisciplinary team brings a combined total of more than 150 years of experience in clinical services and program management related to community-based and evidence-based programs.
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Job flier.pdf (hubspot.net)
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Therapist Blog Post white paper[9258].pdf (hubspot.net)
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Peer Support Specialist
Technical Support Specialist Job 14 miles from Castro Valley
Jabali Peer Support Specialist
SCHEDULE: Full Time - Starts Immediately
SALARY: $75,000-$80,000
Benefit: Health, Dental, and Vision insurance; Chiropractor and Acupuncture services, Gym Membership
HOMELESS CHILDREN'S NETWORK MISSION STATEMENT
The mission of Homeless Children's Network is to decrease the trauma of homelessness and domestic violence for children, youth, and families; to empower families; and to increase the effectiveness of collaborative efforts among service providers to end homelessness and poverty.
Homeless Children's Network is a community-based organization providing mental health and family support services to children and families who are homeless and formerly homeless.
JABALI YOUTH ADVOCACY PROGRAM OVERVIEW:
Jabali Youth Advocacy Program Is a youth-led initiative designed to amplify young voices on issues of substance abuse and prevention. This program empowers youth leaders, ages 14-17, including those who are African American, low-income, LGBTQQ, under-housed, academically underperforming, or disconnected from school. Additionally, it supports youth exposed to violence, abuse, trauma, or those facing mild to severe mental and behavioral health challenges. Through skill-building activities, the program helps participants refine their personal stories, develop effective messaging platforms, and advocate for youth perspectives in the substance use conversation. By fostering leadership and action, the Healing SF Youth Advocacy Committee aims to address substance use challenges in San Francisco and promote the well-being of at-risk and system-involved youth.
POSITION SUMMARY
Homeless Children's Network (HCN) is seeking compassionate and committed Peer Support Specialists to join our Community Holistic Overdose Prevention Program (CHOPP). This peer-based role is central to reducing overdose risk and increasing access to culturally responsive health and dignity services for individuals who use drugs (PWUD), with a specific focus on supporting Black/African American communities in San Francisco.
Peer Support Specialists must have lived or living experience that aligns with the priority population served. This includes individuals who are Black/African American, experiencing homelessness, justice-system involved, LGBTQIA, or Transitional Age Youth (TAY).
DUTIES AND RESPONSIBILITIES
Outreach & Engagement
Provide weekly outreach (minimum 8 hours) to at least 5 individuals to promote overdose prevention and connect community members to services.
Distribute naloxone kits and invite individuals to community training events and resource fairs.
Engage in culturally relevant outreach to build trust and reduce stigma in underserved communities.
Participant Support
Accompany participants to medical and non-medical appointments.
Build trusting relationships by spending time with participants and engaging in activities they enjoy.
Support participants in navigating community services including substance use, mental health, and basic needs.
Training & Education
Participate in training on active listening, motivational interviewing, and anti-stigma practices.
Educate community members on overdose prevention, naloxone administration, and risk reduction strategies.
Referral & Warm Handoff
Facilitate warm handoffs by helping participants schedule appointments, providing transportation assistance, and attending appointments when appropriate.
Connect participants to substance use services, primary care, mental health care, and other supportive services.
Data Collection & Reporting
Accurately document participant interactions, warm handoffs, and kit distributions.
Participate in regular team meetings and contribute to reporting requirements.
Required Qualifications
Lived or living experience as a member of the priority population (e.g., experience with substance use, housing instability, or criminal justice involvement).
Passion for supporting marginalized communities and improving access to culturally responsive care.
Strong communication and interpersonal skills.
Ability to maintain appropriate boundaries and confidentiality.
Willingness to complete required training modules (e.g., overdose prevention, anti-stigma, harm reduction).
Preferred:
Prior experience in peer support, outreach, or community health settings.
Familiarity with San Francisco's continuum of care for substance use and health services.
Bilingual or multilingual is a plus.
Working Conditions
This position requires community-based work and may include occasional evenings or weekends.
Staff will be expected to complete city-mandated trainings and participate in continuous quality improvement activities.
Transportation to participant appointments may be required (mileage reimbursement provided if applicable).
MSP Level 1 Technician
Technical Support Specialist Job 9 miles from Castro Valley
Job DescriptionBenefits:
401(k)
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Summary:
We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs). This role requires a proactive individual with a strong understanding of IT (hardware & software installation, maintenance, and support), exceptional problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with, so interpersonal and strong communication skills are required.
Responsibilities:
Technical Support: Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently.
System Maintenance: Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security.
Incident Management: Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs).
Client Communication: Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction.
Documentation: Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system.
Security Management: Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits.
Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment.
Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the team.
Knowledge, Skills, & Qualifications:
Education: A degree or diploma in Information Technology, Computer Science, or a related field.
Experience: Prior experience in an MSP or IT support environment, preferably servicing SMB clients.
Technical Skills: Proficiency in Windows and mac OS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite).
Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
Problem-Solving: Strong analytical and troubleshooting skills with a keen attention to detail.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Customer Service: A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships.
Team Player: Ability to work effectively both independently and as part of a collaborative team.
Preferred Additional Qualifications
Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms.
Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar.
Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
Experience with Cloud Services: Understanding of cloud platforms such as AWS, Microsoft 365/Azure, or Google Cloud.
Work Environment
This position primarily involves remote support with occasional on-site visits to client locations. The role demands a high level of adaptability and the ability to manage multiple tasks simultaneously.
Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
Collaborative and supportive team culture.
Benefits
:
Competitive salary and performance-based bonuses
Comprehensive health, dental, and vision insurance
Retirement savings plan
Paid time off and holidays
Professional development and certification reimbursement
Opportunities for career advancement
Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.
Implementation & Support Systems Engineer/HLA
Technical Support Specialist Job 14 miles from Castro Valley
Job Description
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
We are seeking a detail-oriented and technically skilled Implementation & Support Systems Engineer to support the deployment, optimization, and maintenance of Laboratory Information Systems (LIS/LIMS), specifically in HLA and clinical laboratory environments. This role combines advanced technical support, data integration, and implementation responsibilities across both internal and external customer platforms. The ideal candidate brings a strong foundation in HLA lab workflows, SQL, HL7 interfaces, and a proactive, customer-focused mindset.
Key Responsibilities:
System Implementation & Support
Implement and configure CareDx and third-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA), ensuring accurate system setup and workflow integration within HLA and transplant labs.
Deploy and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting.
Troubleshoot application and interface issues related to operating systems (Windows 10/11), databases (SQL Server, Oracle), and VPN connectivity.
Assist in the planning and execution of software deployments, updates, and user training during go-live phases and beyond.
Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring.
Technical Reporting & Data Management
Develop and optimize SQL queries and routines for system data extraction, performance tuning, and validation.
Create and maintain customized clinical and operational reports using SAP Crystal Reports.
Assist with data migration projects, including ETL scripting and data validation for transitions from legacy systems.
Customer Engagement & Documentation
Act as a key technical resource to internal teams and external clients throughout implementation and support phases.
Provide post-deployment technical support with a strong emphasis on customer service and timely issue resolution.
Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs.
Collaboration & Continuous Improvement
Work independently and collaboratively with product,development, and clinical teams to improve system performance and user experience.
Stay current on relevant laboratory technologies and industry standards, contributing insights to enhance deployment and support practices.
Qualifications & Experience:
Required:
Bachelor’s degree required
2–5 years of hands-on experience supporting LIS/LIMS platforms, ideally in an HLA or clinical laboratory environment.
Proficiency in writing and optimizing SQL queries; experience with Microsoft SQL Server and/or Oracle.
Experience with SAP Crystal Reports development.
Working knowledge of HL7, lab instrument connectivity, and healthcare interoperability standards.
Familiarity with Microsoft Windows systems, Active Directory, and VPN protocols.
Ability to manage multiple priorities independently and meet SLA-driven deadlines.
Availability for rotating on-call support (e.g., one week per month).
Preferred:
Experience with HLA lab workflows and systems (e.g., Fusion, MatchIT).
Exposure to biomedical systems engineering or healthcare IT environments.
Basic scripting or coding knowledge (e.g., Python, JavaScript, shell scripting).
Familiarity with IIS Web Services, website management, or cloud-based environments.
Success Metrics
Timely and accurate implementation of laboratory software platforms.
High-quality, customer-focused technical support and issue resolution.
Accurate, well-maintained documentation that supports long-term usability.
Continuous development of technical and domain expertise.
Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package includes:
Competitive base salary and incentive compensation
Health and welfare benefits including a gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
And more!
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.
By proceeding with our application and submitting your information, you acknowledge that you have read our
U.S. Personnel Privacy Notice
and consent to receive email communication from CareDx.
******** We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
#LI-Remote
MSP L2 Remote Desktop Support Technician
Technical Support Specialist Job 46 miles from Castro Valley
Hello,
I am reaching out today because we are looking to hire a Remote Tier 2 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.
Here is a brief summary of the Job Description:
Location: 100% Remote
Direct Hire / FTE
3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician
Salary: $65k per year
Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
Effective resolution of escalation tickets - Root Cause Analysis
Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
Good Knowledge of RMM tools - Datto and Huntress
Familiar with ConnectWise, RMM
Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
Strong documentation skills and providing exceptional service to clients
If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.
Best,
Desired Skills and Experience
Tier 2, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.