Technical Internship Work From Home jobs

Job Description Job Title: IT Support Specialist - Connectivity Support Location: Primarily Remote – Some travel to sites as needed – Must be local to Detroit, MI or Indianapolis, IN Period: 09/09/2024 to 04/26/2025 – potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 – $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: Monitor e-mail, web and phone intake channels to respond to customer inquiries Answer product related questions including implementation and troubleshooting Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: Associates degree in IT-related fields Minimum of 3 years of experience Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files Competent in cloud network and server utilization practices Proficient in cybersecurity practices Familiar with common firewall resolution practices Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical Ability to leverage and/or engage others to accomplish tasks and projects Multitasks, prioritizes and meets deadlines in a timely manner General understanding of sales, customer service and consulting functions Strong organizational and follow up skills Excellent verbal and written communication skills and attention to detail Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner Familiarity with Salesforce CRM Previous experience in medical facilities, with customer facing support

Job Description Proactive Technology Management is looking for an experienced Help Desk Technician to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. We offer a fairly defined, upward path with money and responsibility. This person should be comfortable working closely with multiple clients remotely and occasionally in person. Location: We are looking for someone in the Royal Oak/Ferndale/Troy/Southfield area, in Michigan. Proactive Technology Is Different: Monthly check-ins and annual path planning Defined path for career development and personal growth Fun, team-based approach Constantly learning new tech We are Nuts about IT The Position: We are hiring an experienced Help Desk Technician with a proven track record of quality remote IT work. This person would work a mostly fully remote schedule with frequent travel. 3+ years supporting clients or in a specialist role is preferred. If you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you! What to expect in your first 30 days: Week 1 - Shadow and Learn This is your initial introduction to our team, processes, and accounts. We make sure you understand our systems and how we use them, and help you acclimate to our company structure and what your daily schedule layout looks like. This week is a lot of shadowing and sitting in on larger projects and joining our call queue. You will start tracking your time on a regular basis in our ticketing system (ConnectWise Manage). Week 2 - Shadow and Start Doing After your initial introduction to the team, your shadowing will transition to more of an active role in troubleshooting and remote projects. Your schedule could include handling a few remote troubleshooting tickets and communicating with your team. Ideally our new employees will have first-hand experience in client interactions and remote troubleshooting by the end of Week 2. Week 3 and Week 4 - Do and Observe Approaching your first 30 days with Proactive, you should feel confident jumping in the call queue, taking tickets and hand-offs from other team members, and tracking all of your time consistently. You will have a 30-day check-in to ensure you feel confident doing the above, tracking your hours, and have a solid understanding of what your job expectations are on your team. Your billable hours target increases each week during the first month: Week 1 = 0 hours (time is still tracked) Week 2 = 12 hours Week 3 = 20 hours Week 4 = Your set target (26, 28, 30) Requirements This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position. Must Have: Help Desk Support experience Firewall troubleshooting (Sophos, Cisco, Sonicwall, Watchguard) Network setup (installing AP's, switches, and firewalls) Knowledge of virtualization and networking 3+ years of experience in an IT Support role 3+ years of Office 365 and Windows Server experience Above and beyond customer service Good To Have: Bachelor's degree IT-related certifications MSP Experience Responsibilities: Answering incoming client calls Complete and manage support tickets Providing technical support Troubleshooting desktop computers Computer repairs Remote troubleshooting of client Monday - Friday schedule One Saturday per month for the first 18 months Benefits Full Medical Benefits 2 Weeks Paid Vacation Full Time Dental & vision insurance 401(k) matching

Job Title: Data & Technology Advisor (Remote) Duration: 6 Months (Possible Extension) ***Due to client requirements this role is only open to USC or GC candidates*** Project Details: Be the bridge between the developers and the business. When someone comes in with a request, be the person who is able to uncover what they are asking and why they are asking it. 80% of your time will be in meetings either putting out fires or working to understand what these different teams need. Use snowflake to review data and upload it into the data warehouse Large projects coming through in the coming months that are going to require the digital pod to help with orders, claims, and additional projects Working with team daily and weekly to uplevel A lot of growth and development in the team as they constantly communicate and collaberate together Lunch and learns, growth opportunities, strong team dynamic, able to touch different pieces at a time Required: Bachelors Required or 3+ years of experience in relevant field SQL (strongest) date warehousing experience, Large team experience where they are working closely with other people Provide business and technical expertise in data ecosystem to drive enterprise level solutions for highly complex, high visibility and varied business issues, while considering broader impacts of business/architectural decisions to the current and future state Data Ecosystem Environments. Assist in the development of solutions utilizing varied platforms and technologies and/or strategic data stores to best meet business needs. Provide consultative support to the business and analytics & insights community (including senior and executive leadership) to facilitate an understanding of the data stored in our data ecosystem, identify data challenges and gaps, and define conceptual and or logical data solutions that enable achievement of strategic organizational objectives. Provide both thought and subject matter input to assist project teams and other team members in determining the best approach to developing data assets and fostering a collaborative work environment. Experience with Snowflake would be a big plus About Matlen Silver Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: ********************* // ************

Job Description IIRR is one of the world’s leading rural development NGOs. Founded in 1960, IIRR’s programs have impacted more than 62 million rural lives across five continents. The organization’s programs address the health, education, and environmental conditions of rural communities and prioritizes the delivery of sustainable and scalable solutions that empower people to improve their lives and livelihoods. IIRR maintains offices in Africa, Asia, and North America. IIRR is looking for intelligent, strategic, and resourceful thinkers to help the organization expand and strengthen its fundraising efforts. Development Officer Interns will work under the direction of the Director of Global Operations. This is an unpaid internship but available for class credits. We have two internship models: (i) full-time - requires a 5 days (40 hours) a week commitment of 3 months (ii) part-time - required 3 to 4 days (20 hours) a week commitment of 6 months. Please note that internship hours must be scheduled during regular New York/East Coast business hours. Responsibilities may include one or more of the following: Provide data collection and research including tracking all forms of funding sources Develop letters, fact sheets, and other informational materials about IIRR and its projects and programs for potential donors Proofread and edit letters of intent and grant proposals Assist with updating and maintaining IIRR donor database Research potential major donor prospects and assist with donor outreach and cultivation Research leads for potential donors and creating donor profiles Drafting communications such as new donor mailings, appeals, and thank you letters Maintain online donation portals and keep up to date Support in grant proposals either through research and writing Assist other departments and interns accomplish tasks as needed Requirements: Bachelor’s degree in any discipline (completed prior to internship start date) Well-organized, reliable, and self-motivated Helpful and responsive (e.g., when dealing with ad-hoc requests for providing support) Resourceful, creative, who enjoys problem-solving Impeccable writing skills with meticulous attention to detail and organizational skills Curiosity, creativity, and fearlessness in contributing new and bold ideas Exceptional interpersonal skills Ability to meet deadlines and effectively multi-task A willingness to fail fast and forward while respecting and valuing input from a global and diverse team Ability and willingness to work in a startup culture that may require fluidity in roles from week to week Intermediate experience with MS Word, Excel, PowerPoint, Google Applications Responsive to manager’s feedback, ability to take direction and execute work independently with minimal oversight in a remote working environment Passionate about making a positive difference Application Instructions: Submit resume/CV, cover letter (indicating preference for part-time or full-time placement), and contact information for three references. Applications will be reviewed on a rolling basis until the position is filled. No calls, please. If you have not received a response from us in two weeks, you should assume that your application was not successful on this occasion. Powered by JazzHR nLZuVklkp6

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Health insurance Paid time off Training & development Tuition assistance Vision insurance Wellness resources Description At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and courageous staff. We offer aggressive PTO from day one, multiple benefits, and learning opportunities to support our employees in being their best. As a valued member, you will play a crucial role in providing top-notch Account Management Services for Department of State consolidated accounts. Your responsibilities will include creating, modifying, and overseeing all Department of State accounts and handling SNAP card administration. Additionally, you will be responsible for initial mobile and laptop support at the tier 1 level. Details: Location: Washington, D.C, and the immediate DC area (Northern VA) Job Type: Full Time Education: Minimum Associates degree or equivalent experience Experience: Minimum 1-3 years of experience working as IT Mart Tech Support Clearance: Must hold Active DoD Secret Clearance or higher Responsibilities: Performs systems administrative and operational duties on computer systems Perform account management duties in Active Directory Welcome and greet customers when handling front desk operations Analyze, evaluate, test, and repair basic hardware problems Prepare activity and progress reports regarding support activities Respond, investigate, and correct problems. Acts as a technical resource for user queries Contribute to developing and implementing improvements in the account management processes. Working to achieve SLA's when resolving customer issues Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS) Provide troubleshooting diagnosis, and repair for laptop and mobile devices Requirements Strong customer service and communication skills (both written and verbal) Excellent interpersonal skills, especially the ability to listen and understand what is being described Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets. Experience providing Tiers 1 and 2 technical support for hardware and software. Excellent attention to detail. Strong working knowledge of computer terms. Customer service operations experience. 1-3 years of related experience One or more industry standard certifications- A+, Security+, Network+; etc. preferred Must Have mobile or public key infrastructure (PKI, Smartcard) experience will be a plus Experience providing Tech support to Department of State IT Mart locations Physical Requirements: Must be able to move/handle equipment up to 30 pounds DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Flexible work from home options available.

This is a remote role for a Flutter Mobile Developer Intern. The developer will be responsible for designing, developing, and maintaining mobile applications using Flutter. Day-to-day tasks include collaborating with the team to define app features, integrating third-party libraries and APIs, and ensuring high performance and responsiveness of applications. Additionally, the intern will participate in the troubleshooting and debugging of applications and contribute to code reviews and project documentation. Qualifications Currently pursuing or recently completed a degree in Computer Science, Software Engineering, or a related field (or equivalent self-taught experience) Strong foundation in Dart and Flutter framework for cross-platform mobile development Understanding of mobile app architecture and UI/UX principles Familiarity with REST APIs and client-server communication Comfortable using Git for version control and team collaboration Able to write clean, maintainable, and reusable Flutter widgets Bonus: experience with Firebase, push notifications, animations, or performance optimization Strong problem-solving skills and creative thinking Excellent communication in a remote work environment (written + async) What You'll Work On Flutter-based mobile features and UI components Integration of social features, authentication, and real-time interactions Debugging, testing, and optimizing mobile performance Collaborating with backend and design teams to align on feature delivery Contributing to design iterations and responsive UI across platforms Perks Learn directly from an experienced CTO Ship production-level mobile features Build a standout portfolio in mobile development Flexible hours and async-friendly team Path to long-term role and receive equity-based compensation Visit our website: **********************

Job Description The Systems Modeling and Optimization Branch (Code AFO) at NASA Ames Research Center is seeking full-time interns to join our team for the Spring 2025 semester. There are two positions available, and they are full-time (40 hours per week) from February through May 2025. We will consider both local (Bay Area) and fully remote candidates. The successful candidates will work on a variety of projects related to 3D modelling and simulation, AI/ML, and similar technologies throughout the branch. Required Skills: Advanced-level Python, including multiprocessing, multithreading, queues, and packaging for online deployment 3D simulation development using the Unity game engine Coursework in Computer Science or a related field Excellent written and verbal communication skills Other desired skills: Working knowledge of AI/ML technologies such as Natural Language Processing (NLP), Large Language Models (LLMs), Generative AI, and real-time execution acceleration This link will help you explore the transformative work going on in the Aeronautics Research Mission Directorate at NASA: *************************************** No Visa Sponsorship is available for this position EEO including Vets and Disability This is a Temporary position expected to last no longer than 4 months.

• Hardware Inventory Management ensuring stock levels are constantly monitored. • Hardware request and receipt through our internal ordering system. • Actively monitoring the ticket queue and managing requests through to completion. • Housekeeping on IT rooms. • Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam). • Supports hardware decommissioning events. • Supports Business moves / changes – ensure involvement in early stages of planning. • Managing escalations through to conclusion. • Manage client expectations. • Setup and installation of Temporary training rooms / Office wide events - Expo's. • Comms room patching. • Supports work from home hardware requests. • Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to. • Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s. • Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. • Work across lines of service to ensure a coordinated approach to providing support for the customer. • Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results. • Perform basic troubleshooting, system upgrades and replacements for employees. • Deploy equipment for new hires and refreshes and collect equipment from offboarded employees. • Evaluate user requests and requirements and recommend effective technological solutions. • Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals. • Will be required to work outside business hours and participate in additional weekend work. • Image/re-image computers, configure IP phones and mobile phones. Wage (Wage Transparency benefits) = $21.63/hr. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Loves Park, IL, US Employment Type: Full Time Segment: Danfoss Power Electronics and Drives Seg Job Function: Sales Job Description Join Danfoss Drives and become part of a team making a significant impact in energy efficiency and electrification. As a global leader in power conversion solutions, we are committed to sustainability, exceptional quality, and fostering an inclusive work environment. Our technology powers industries worldwide and supports global decarbonization efforts. Engineer a better future with Danfoss, where meaningful change begins with you! Technical Support Engineers report to the NAM Technical Support Manager and will serve as the first point of contact for all NAM Danfoss Drives technical inquiries and Level II support. The core of their duties is to provide outstanding, expert support on the full spectrum of cases with a focus on mid to high complexity. Job Responsibilities Provide technical support to NAM Danfoss Drives customers via phone and email in a fast-paced contact center environment Own VFD-related issues through resolution, including troubleshooting, installation, programming, commissioning, spare part identification, documentation, equipment crossover, warranty support, and case management Maintain accurate records of customer interactions and technical issues to track trends and improve support processes Contribute to continuous improvement of support tools and procedures through customer feedback and issue analysis Participate in a rotating 24/7 after-hours emergency phone support schedule Conduct product training sessions and collaborate with cross-functional teams. Serve as the point of contact for the My Drive Assistant website, supporting its growth and maintenance Travel up to 25% domestically for onsite technical assessments, investigations, and repairs as needed Background & Skills At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills: Bachelor's degree in electrical engineering or related technical field (or a mix of Associate degree and demonstrable equivalent experience in the drive, power electronics or automation industry). Minimum 3 years of experience in the Power Electronics or Automation industry. Ability to read and interpret electrical schematics of varying levels of complexity, including PCB level. Ability to effectively use standard electrical test equipment such as multimeters, oscilloscopes, and power analyzers Compensation Data HIRING SALARY RANGE: $75,000- $85,000. Base salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employee Benefits We are excited to offer you the following benefits with your employment: Bonus system Paid vacation Flexible working hours Possibility to work remotely Personal insurance Communication package Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. Danfoss - Engineering Tomorrow At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder's mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Job Description Intuitive PC is seeking an advanced IT Support Engineer to join the mission and team. Intuitive is a small but awesome group, offering excellent service to our clients. We offer our team members great benefits - high quality health, dental and vision coverage with generous vacation time as well. We want you to work hard and play hard, and love your job here. As a Senior Technician on this team, you will be charged with resolving all manner of incoming customer experiences, interacting with our clients by phone and email, and potentially going onsite to resolve issues that cannot be handled remotely or have not been resolved by our Tier 1-2 staff. You will need to be flexible and extremely customer experience focused. This position will demand a high amount of problem solving and wide technical bandwidth - the spectrum of issues you may encounter is wide. At Intuitive Technologies, we differentiate ourselves from our competition by our strong sense of urgency - we expect our team members to live that out every day in their client interactions. What work at Intuitive looks like: Mon-Friday, 8:30 am to 5 pm (hardly ever any nights or weekends work) Great Vacation and Holiday allowance Grade-A health insurance, fully covered by Intuitive Company provided laptop A mix of in person, work from home, and onsite work Company vehicle provided for any onsite work Variety! We support many different small to medium sized businesses around the Metro-Detroit area. Every day is different. There is no threat of boredom here! What Youll Bring: Team Achiever focus win with the team An overachiever you are the best at what you do, consistently perform above your peers, and are willing to go above and beyond to make our customers happy and make your teammates better An obsession with impossible doing whatever it takes in service to our customers while leading with empathy An improvement mentality, where even the best things can be made better Proficiency in phone and verbal communication Strong time management skills Relentless and tenacious attitude toward problem solving for customers and techs alike Here are some of the types of skills/experience we are looking for: Proven track record of firewall configuration and management Experience operating in a "1st call resolution" environment Familiarity with Hyper V and Azure environments Extensive knowledge in configuring and troubleshooting Windows Server 2008, 2012, 2016, 2019 Proficiency in configuration/maintenance of Exchange 2010 and newer + O365 Extensive experience with Windows Server Environments including clean installs to migrations to new account onboardings. Extremely high competency in networking infrastructure and troubleshooting. Applicants must be eligible to work in the US for any Employer without restriction or expiration. We have an estimated pay range for this position around $60-85k per year, but are also open to discussion with a truly great candidate who may expect more than that. #ZR

Who We Are: Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations. Who You Are: Versar Global Solutions is seeking a Network - Acquisition & Data Support Analyst to support the effective management of the Department of Homeland Security's HSEN (Homeland Security Enterprise Network) Wide Area Network (WAN) that enables the sharing of information across all DHS HQ and DHS Components, including shared Internet, intranet, and extranet services. This challenging role will be responsible in assisting HSEN in organizing and managing the network core infrastructure's inventory of network device/tools data across an array of industry third party vendors, IT resellers, and DHS stakeholders. This candidate will work directly with team of network and security engineers, data center specialists, vendors, and DHS Acquisition Management. What You'll Do: * Support the DHS Business Management Office (BMO) acquisition support efforts with respect to maintenance and renewal of all HSEN hardware and software licensing - this includes technologies/services involving Cisco, Palo Alto Networks, Broadcom, and F5, among many. * Maintain inventory of all HSEN hardware/software licensing and associated renewal dates through the support team's data portal. * Maintain inventory of all vendor contacts and related assets that support HSEN. * Maintain inventory of all WAN circuits by working directly with network architects/engineers. * Maintain information for engineering staff to include contact information, skills, proficiencies, and after hours on-call schedule list. * Provide Tier 3 network incident management support as part of day-to-day operations for HSEN, to include coordinating with engineering staff and providing timely updates to management, NOSC government watch officers, and customers. * Assist team in assembling information and developing the monthly Program Management Review (PMR) with DHS. * Assist with on-going review and update of engineering standard operating procedures (SOPs) and document processes to mature service management across HSEN and the DHS Network Operations Security Center (NOSC). * Work with Information Systems Security Officer (ISSO) and engineering staff to support remediation efforts for open 'plan of action and milestones' (POAMs) and periodic security assessments. * Provide back-up support as needed for PKI digital certificate renewals. * Plan, direct, organize, control, and manage tasks to ensure that all milestones are fulfilled in an efficient and timely manner. * Assist with program tracking, milestones and deliverables using SharePoint and ServiceNow. What You'll Bring: * BA/BS (relevant field); relevant experience may be a substitute for education. * At least five (5) years of professional experience, including experience in an IT services environment * Experience in incident management - intaking customer issues, document pertinent information and triage as needed * Must be resourceful in learning a very complex and dynamically changing network * Must be able to work independently in fast paced, dynamic environment. * Past experience within the Department of Homeland Security or other government agency is preferred. * Proficient with MS Office (Word, Excel, PowerPoint) * Experience with ServiceNow and SharePoint * Must be proficient in English, both written and verbal, to ensure effective communication and collaboration. * Successful results of preemployment screenings, including federal background check, MVR, and drug screen. * Comply with company drug and alcohol policy. * Be authorized to work in the US or will be authorized by the successful candidate's start date. Certifications Desired ITIL, Agile/Scrum Software/Hardware Desired ServiceNow, SharePoint, Strong Excel skills Compensation Expected Salary: $50,000 - $85,000 per year Versar Global Solutions is providing the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law. Location Requirements The position will primarily remote; however, preference will be given to those local to the MD/DC/VA areas. EEO Commitment Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated. #LI-FH1

Ecolab is seeking a Technical Support Specialist to join its industry leading Food & Beverage team. We are increasing food safety and product quality, enhancing sustainability, and boosting operational efficiency. We provide cleaning and sanitation solutions to food, beverage, and dairy manufacturing environments through a dual focus on sales and technical service/consultation to new and existing customers. What's in it For You: Join an ambitious, award winning company with excellent scope for career progression and development The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best Work with some of the market leaders in the food and beverage industry Access to best in class resources, tools, and technology Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment. What You Will Do: Design and conduct self-initiated studies, making recommendations based on findings Apply a broad base of scientific and engineering principles, theories and concepts to your work. Provide top technology expertise and apply a broad base of knowledge to resolve complex customer sanitation or related problems. Provide leadership on Sanitation related projects, which are unusual, or which are beyond the expected ability of our Account Managers and District Managers. Train internal and external customers in technical applications of Food & Beverage products, programs and systems. Provide technical support related to the following areas: Operational Savings (TVC - Total Value Created) Troubleshooting of Sanitation Related Problems CIP Optimization In-plant Training Factory Audits Communicate to the local field sales team and management, techniques and general information regarding products, services, equipment and procedures. Provide verbal and written Hub reports detailing the recommendations that are made to customers or F&B associates. Develop new programs for improved sanitation products, procedures or services and assist in the development of new plant proposals. Plan and manage, within given budget parameters, development of programs for improved sanitation or related products, procedures and services. Coordinate field testing of new products or procedures as assigned in conjunction with R&D, CAM and Marketing Teams. Develop and maintain technical liaison with designated corporate account contacts in Quality, Engineering and Food Safety. Provide recommendations related to safety standards and protocol. Attend designated corporate account meetings as they relate to Corporate QBR's, Customer Quality meetings, and Food Safety Meetings. Position Details: This is a remote position and the candidate can live anywhere in the US Route territory will include: The US Minimum Qualifications: High school diploma 5 years of related experience working in a technical support role Must have a valid Driver's License and acceptable Motor Vehicle Record Preferred Qualifications: Bachelor's Degree Annual or Hourly Compensation Range The total Compensation range for this position is $100,300-$150,500 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. Potential Customer Requirements Notice To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: - Undergo additional background screens and/or drug/alcohol testing for customer credentialing. - Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

IT Support Specialist/Trainer Hybrid role combining membership in the IT team responsible for desk-side support and as IT Trainer responsible for the design and delivery of technical training to Firm personnel. The IT Support Specialist team provides concierge level of technical support service to our professionals and staff either desk side, phone, email, or remotely. This position will proactively engage the office to determine the technology needs for their practice(s). Through team work, innovation, and effective communication; represent the IT team with the highest level of client service. Some of the other job responsibilities include the following: Conducting new hire or roll-out training via classroom or distance learning for Firm applications Delivering training for new technology initiatives Becoming a subject matter expert in specialized legal applications and technology Assisting with the creation of in-house training documentation, and customizing vendor documentation to meet Firm and departmental standards Proactively staying informed of current trends in training, technology, emerging and competitive Legal software technology, and educational delivery Serve as liaison between staff and the technology department to resolve issues Provide world class concierge level of technical support service desk side for hardware and software Ensure escalations from the Service Desk are prioritized properly and status communicated to firm staff Perform advanced troubleshooting and research of incidents and problems Collaborate within the IT team to ensure the highest level of customer support and resolution Setup and delivery of various hardware and audio visual requests within the conference meeting rooms Support Firm issued remote working technology Seek and identify opportunities to enhance the clients experience with the Firm's technology Required Skills/Qualifications: Law firm experience Familiarity with document management systems and other legal applications Excellent verbal and written communications skills Knowledge and support of various mobile email devices (iOS, Android, etc.) Advanced level knowledge and experience with the Microsoft Office suite on Windows 10 platform Strong desire to learn and implement new technology as it becomes available Strong service orientation Ability to handle conflict and difficult situations within a technical and client service environment Technical understanding of MS Teams, Zoom and WebEx. Firm core applications includes: Windows 10, Office 2019, iManage Work9 filesite EMM, CCC macros, Best Authority, Jury Instructions, Doc and Form Builder, PdfDocs, CleanDocs, CompareDocs, CEB forms, GEMS, NumberCruncher, Compulaw, AccessData Summation/FTK. Benefits: Excellent benefits package that includes vacation, sick leave, paid medical/dental/vision, 401(k), etc. Company Info: Committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Maintains a policy of affording all employees and applicants equal employment opportunities.

Who we are: Farm Credit Bank of Texas is a $38.9 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets. While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive hybrid workplace located along the bluffs of the Colorado River just minutes west of downtown Austin. We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world. Position Description: We are searching for a Technical Support Analyst. This position supports the operation of the help desk and serves as focal point for customer concerns and is responsible for providing enterprise-level technical assistance related to computer systems, hardware, network, and software issues through various intake channels. Resolves customer issues timely through problem-solving process and follows up with customers to ensure the issue has been resolved. Reports problems with procedures and makes suggestions for improvements. Infrequent travel may be required. Day-to Day-Duties and Responsibilities: Provide first point of contact to customers via phone, email, chat, or in-person; onsite presence is required. Provide first and second-level technical support for desktops, laptops, network connectivity, mobile devices, printers, and other peripherals. Ability to navigate multiple computer systems while interacting with the customer. Record, track, and document the help desk request problem-solving process in real time, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Drive closure of incidents & problems meeting defined SLA. Ability to absorb and retain information quickly. Self-motivated and able to work with moderate supervision. Agent will be able to manage call flow, own time, and know when to escalate. Ability to proactively engage in alternate work when the primary intake method(s) volume is low to maximize agent occupancy. Document troubleshooting steps and solutions in a knowledge base and user documentation for future reference. Participates as part of a team and in team assignments when necessary. Assist with product rollouts, upgrades and special projects supporting the bank and user community. Comfortable receiving ongoing performance feedback and coaching. Flexible to provide support evenings, weekends/holidays as and when required for on call rotation. Educate customers on product features, best practices, and self-help resources. Stay up to date with product updates, industry trends, and best practices. What You Bring to the Team: It is an important role that covers many skills. This position requires: Associates degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or two (2) to four (4) years of experience. (Desktop Support, Systems Administration, Network Administration) Prefer call center experience in a technical helpdesk environment. CompTIA A+, Microsoft, or other industry certifications would be desirable. The ideal candidate should have excellent problem-solving skills, strong communication abilities, a customer-oriented approach, and a keen interest in technology. Handles low and mid-level issues and problems and consults with or escalates to senior staff when solution is unclear. Strong customer service skills with a patient and friendly approach. Solid understanding of Windows OS (administration) and working knowledge of MAC/Linux OS. Intermediate knowledge of Microsoft Windows Server Platforms, Active Directory, Group Policy and Office 365. Knowledgeable in common enterprise applications and adept at troubleshooting related issues. Working understanding of networking: TCP/IP, LAN / WAN, DHCP, DNS, VPN, Routing, Switching, and Proxy/Firewalls. Working knowledge of ITSM/ticketing tools (e.g., ServiceNow). Capable of reading system logs, conducting health checks, and identifying potential issues before they escalate. Ability to exercise sound judgment, use discretion and maintain confidentiality Excellent problem-solving, verbal and written communication, and interpersonal skills. Possesses analytical thinking and mathematical skills. Ability to explain technical concepts to non-technical users. Ability to work independently and collaboratively in a team environment. A minimal degree of creativity and latitude is expected. Strong attention to detail and organizational skills. Our benefits: In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance: Flexible and affordable health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more. 401(k) plan that includes an employer match (up to 4%) plus an additional employer contribution (up to 5%), both of which vest on the first day of employment Employer paid long-term disability and life insurance Generous vacation leave, sick leave, and up to eleven paid holidays Paid parental leave program of up to six weeks Up to five days per year to volunteer in local community organizations, services, or events Ongoing professional development opportunities Generous tuition-reimbursement program Physical fitness incentive plan Employer matching gifts program Modern hybrid work schedule combining in office and remote work locations. Our culture: In a world filled with unpredictable challenges, we invest in our people and ensure they have dependable careers with ample growth opportunities. As part of the larger Farm Credit System, we focus on building our culture around personal relationships and the ability to be connected to leadership through in-person conversations, regular town halls and employee engagement events. We are deeply committed to attracting and fostering a diverse workforce, development and career advancement and recognizing the hard work of individuals who contribute to our success. Important note: We care about your hiring process and take it seriously. A real person will review your application and resume, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls, text messages, emails, video interviews, on-site interviews, and requests for portfolios or demonstrations of work. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit. A/EOE/M/F/D/V #LI-Hybrid

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Why Work at M3 Networks: At M3 Networks, we are dedicated to providing exceptional IT solutions and managed services that drive success for our clients. Joining our team means working alongside skilled professionals in a collaborative, growth-focused environment where your expertise and contributions make a difference. We prioritize innovation, professional development, and a work-life balance that empowers our employees to thrive. If you are passionate about technology and eager to solve complex IT challenges, M3 Networks is the place to advance your career and make an impact. Engineer (Level 2) Department: Service and Support Reports to: Service Manager General Summary: Network Engineers are expected to excel in a variety of networking technologies and tools, demonstrating both technical aptitude and a proactive mindset. This role requires strong communication skills and the ability to thrive in a fast-paced, dynamic environment where client satisfaction is paramount. The position involves advanced troubleshooting, project execution, and proactive service delivery. Proficiency in ConnectWise for ticketing, automation, and reporting is essential. Position Responsibilities: Daily Operations: • Record detailed time entries in ConnectWise for at least 8 hours of work daily. • Maintain accurate documentation of client networks and IT environments in ConnectWise. • Proactively monitor and manage client environments using RMM tools. Technical Tasks: • Respond to service requests, incidents, and changes as per SLA guidelines. • Perform system configurations, including Windows Server administration and virtualization technologies (e.g., Hyper-V, VMware). • Manage firewalls, routers, and VPN configurations, including advanced troubleshooting. • Conduct backup management and disaster recovery testing. • Configure and manage email systems (Exchange Online, Microsoft 365). • Deploy, troubleshoot, and maintain desktop and server hardware and software. Project Management: • Lead or assist with small to mid-size IT projects, such as server migrations and network upgrades. • Work closely with Senior Engineers on complex or large-scale initiatives. • Develop project documentation, including scopes of work and post-implementation reports. Security: • Implement and monitor cybersecurity measures, including endpoint protection, MFA, and patch management. • Conduct vulnerability assessments and risk reviews for clients. • Stay informed about the latest threats and proactively recommend improvements. Client Relations: • Provide clear, concise and timely communication to clients, explaining technical issues in layman's terms. • Ensure consistent follow-ups to resolve tickets efficiently and exceed client expectations. Knowledge, Skills, and Abilities: • Advanced proficiency with ConnectWise Manage and Automate. • In-depth understanding of TCP/IP networking, DNS, and DHCP. • Experience managing and troubleshooting Windows and mac OS environments. • Familiarity with cloud platforms such as Microsoft Azure and AWS. • Strong knowledge of cybersecurity principles and best practices. • Ability to diagnose and resolve hardware and software issues independently. • Excellent communication, time management, and organizational skills. • Strong problem-solving abilities and the capability to work under pressure. Credentials and Experience: • 3+ years of experience in a Managed Service Provider environment. • Relevant certifications, such as CompTIA Network+, Security+, CCNA, or Microsoft certifications (e.g., MS-900, AZ-104). • Demonstrated experience with ConnectWise or a similar PSA tool. • Proven track record of client satisfaction and successful project delivery. Work Location 80% (Remote) 20% (onsite) Salary and Benefits: •Salary Range: $55,000 to $75,000 annually, commensurate with experience. •Comprehensive benefits package, including health, dental, and vision insurance. •Paid vacation and sick leave. Hiring Process: 1. Submit your application. 2. Complete an online video interview. 3. Participate in a Zoom interview (20 minutes). 4. Take a technical assessment (30 minutes to 1 hour). 5. Attend an in-person interview (1 hour). 6. Receive and accept your offer! PLEASE NOTE YOU WILL NOT BE CONSIDERED UNTIL YOU HAVE COMPLETED THE VIDEO INTERVIEW SECTION.

The California ISO is currently taking general applications for university or graduate students majoring in Computer Science or related fields for internship positions in the summer of 2025. There are several groups inside the organization where you could further develop and utilize your skill set in this area! The selection process (with more details on the 2025 summer assignments) will begin shortly. The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7. As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers. The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently-managing the electron traffic on a power grid we do not own-making sure electricity is safely delivered to utilities and consumers on time and reliably. Job Description What's In it for You Our purpose is to lead the way to tomorrow's energy network. Your work as an intern can impact millions of people who depend on electricity for their everyday lives. You will get "real world" experience to begin or further your career pursuits in the energy industry. This is a paid intern position for 10 -12 weeks during summer 2025. You get to work on interesting and challenging assignments that will help grow your skill set. Opportunities to interact with the CEO and the Executive team of the ISO. Invitations to seminars on the latest energy industry topics such as renewables, electric cars and micro grids. Social activities with other interns. You have the opportunity to work at our "green" LEED certified Folsom, California campus with some of the brightest people in the industry if you are local. What You Will Be Doing Past Assignments have included work such as: Building new software tools in support of the reliable operation of the Grid and the energy markets we facilitate. You will learn more about smart grid technology, renewable resources, forecasting and the latest developments in energy industry. You will see how the work you do this summer contributes directly to the success of the California Grid. Data validation and user acceptance testing (UAT), schedule and monitor processes necessary for calculation and publication of energy market settlement statements and invoices. Development of enterprise-wide systems integration mapping, with database that links to interface specification. Interface with IT Architects, UML Modelers, and QA Leads to understand how to best depict these system-to-system interfaces to meet specific use cases. Provide technical content and sample code for the ISO's developer.caiso.com website. Document archiving solutions for new technologies as well as development of automation solutions. Oracle Database/Storage task queue maintenance, documentation, create automation scripts for Oracle database admin tasks/storage procurement and document, create automated reports of daily DBA/Storage procedures, create standard monitoring scripts, generate capacity reports. Projects to develop work products that will reduce processing time, enhance transparency or enhance capabilities in departments across the organization. Qualifications Level of Education and Discipline Currently in a Bachelor's degree (BS) or Masters degree (MS) program in Computer Science, MIS or related field. Graduating December of 2025 or later. Amount of Experience Previous internships, research or work experience using economic analysis is desired. Research and or studies in energy industry highly desired. Type of Experience Proficient in Microsoft office suite. Good presentation, oral and written communication skills highly desirable. Must be able to work effectively in a team environment. Excellent analytical and problems solving skills required. Additional skills and abilities Strong quantitative skills. Competence in software such as R, Python, SQL, and Java desired but not required. Additional Information The pay range for computer science interns at the CAISO is $27 - $32 per hour.

About the Company Red Stag Fulfillment is a logistics and fulfillment organization built to enable companies to grow and scale their businesses. Headquartered in Knoxville, Tennessee, Red Stag was born out of eCommerce with one mission: to enable our clients to grow their business by redefining the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment and logistics company. At Red Stag Fulfillment, we understand that our team members are our most important asset. We have grown into one of America's best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our team members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions. Here at Red Stag: · We act like we own it. · We sweat the small stuff. · We have positive attitudes. · We treat everyone with dignity and respect. · We always seek to improve. About You You are the One we are looking for if: · You have a positive, flexible outlook. · You thrive in a team-oriented environment. · You strive for perfection over speed. · You enjoy going home each day with a sense of pride with your job well-done. · You describe yourself as levelheaded and thrive in stressful situations. · You are looking for opportunity to grow! We are a growing company in a booming industry. We're actively looking for people to train for advancement to grow with us. Overview The core mission for the Support Technician is to deliver an exceptional technology experience to end users within Red Stag Fulfillment. You thrive on delivering quick response times coupled with great service in a fast-paced environment. Leveraging the appropriate methodology, processes, and technology, you troubleshoot issues quickly to restore service and proactively work to prevent downtime for desktop machines, printers, and related hardware. If you have a passion for service and a proven track record of delighting end users, we would love to have you join our team. Responsibilities · Responsible for the maintenance, configuration, and reliable operation of computer systems, related hardware (printers, scales, scanners, and Bluetooth connected devices), and network infrastructure (switches, routers, and WIFI Access Points). · Install and upgrade computer components, software, and infrastructure gear. · Troubleshoot desktop hardware and software errors by running diagnostics, identifying issues, assessing business impact, and documenting resolution. · Participate in Technology support desk efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. · Respond to phone calls, messages and emails relating to system or hardware issues. · Deploy products quickly to address crucial business needs of an organization. · Re-imaging of desktops and laptops returned to asset pool. · Disposition and data sanitization of obsolete computers and network hardware. · Minor Administration and optimization of Active Directory accounts, and groups. · Be available for after-hours/weekend support or alternate work schedules, as necessary. · Other duties as assigned. Qualifications · Bachelor's degree in a technology discipline · 1+ years experience in desktop, networking, or infrastructure support · IT certifications in Microsoft, or other network related fields (a plus) · Ability to interact with employees at all levels and to work with minimal supervision. · Must be able to lift up to 50 pounds and utilize team lift assistance for heavier items. · Excellent verbal communication skills with positive attitude and mindset. · Must be 18 years or older and able to pass a background check and drug screening. · Work within Red Stag Fulfillment's mission and core values. Desired Characteristics: · Thrive in a fast-paced environment in a team setting with attention to detail. · Deliver consistent high-quality results on assigned tasks. · Suggest improvements to streamline processes and procedures. · Proactive focus on delivering a great customer experience. · Experience with Change Management or Bug Ticketing Systems · Basic knowledge of Active Directory, Group Policy, etc · Familiarity with JSON, XML, and/or Javascript · Novice Microsoft Windows and/or Unix Administration experience · Troubleshooting and analysis skills for general application-level issues FLSA Exemption Status: Exempt Travel Requirement:Onsite support at RSF Locations in Salt Lake City UT Remote Work: N/A

All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day. Our Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's molecular diagnostics products and technology. Think this role is for you? This individual has an ability for troubleshooting issues beyond “computer stuff.” In this role, you will be troubleshooting our diagnostics instruments, reagents, and operator issues. You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc) and external customers (Lab technicians, hospitals, etc) via phone and email. We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays. Key Outcomes: Provide customers with service and product troubleshooting via phone and email, for Clinical Diagnostics products. Document calls in CRM system, escalate issues that require further investigation. Authorize return of customer product for investigation. Determine replacement of product as warranted. Potential Growth Opportunities: Represent Technical Support as specialist for designated product(s) Act as liaison to other departments within the division concerning issues related to specific product lines. Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates. Work with Marketing and Service departments in the launch of new products. Reviewing or create label copy, participate in pre- and post-launch teams. Build relationships with partners and distributors. Writing and reviewing procedures. Provide guidance and coaching to other Technical Support personnel. Do you have what it takes? You are technically inclined, you understand science - DNA, how an assay works, reading the package insert on a medical product doesn't sound like a foreign language to you. You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking. You are comfortable speaking on the phones and have flexibility in your schedule. We are looking for someone who is eager to start their career in this field and wants to grow within the department. Additional qualifications: Bachelor's degree or higher Experience with RT PCR, molecular, virology or cytology (desired) Med Tech or clinical lab background (desired) Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired) Bilingual (French and English) is a plus If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply! The annualized base salary range for this role is $53,600 to $83,700 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans. Agency And Third Party Recruiter Notice Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. #LI-LB2