System Service Representative Jobs Near Me

We are seeking an experienced and innovative Technical Applications Specialist to support and transform our mission-critical customer operations and water quality applications. In this role, you will not only maintain our essential utility systems but also drive technological advancement and operational excellence. The ideal candidate will provide technical expertise for our metering systems and water quality monitoring applications while identifying opportunities for process improvement and innovation. As we continue to modernize our utility operations, you'll have the opportunity to influence our technical roadmap, implement cutting-edge solutions, and leverage emerging technologies to enhance our service delivery. This role combines traditional utility operations knowledge with forward-thinking approaches to system optimization and automation, making it ideal for a technology professional who is passionate about innovation in the water utility sector. PRIMARY DUTIES / RESPONSIBILITIES Serve as primary technical expert for AMI systems, including Sensus AMI, Neptune 360, Itron/Temetra, and Metron Farnier Support and maintain water quality monitoring and compliance applications Manage and support custom Meter Test Bench application, ensuring accuracy of meter testing operations and data integrity Ensure data integrity and reporting accuracy for regulatory compliance Provide technical support for our Laboratory Information Management System (LIMS) and Water Quality Management System Troubleshoot system issues and provide timely resolution Configure and maintain system integrations Create and maintain technical documentation for all supported applications Develop standard operating procedures (SOPs) for routine operations Maintain system architecture and integration diagrams Prepare technical specifications for system enhancements QUALIFICATIONS Education / Experience / Background Bachelor's degree or equivalent required 5+ years of experience in utility operations and related applications Demonstrated experience with utility operations applications Proficiency with database management and SQL Proven track record in technical problem solving Knowledge / Skills / Abilities Understanding of AMI systems and meter data management Knowledge of water quality monitoring systems Familiarity with mobile workforce management platforms Experience with system administration and support Excellent communication and documentation skills Ability to manage multiple priorities effectively Quick problem-solving abilities for real-time operational issues Strong customer service orientation Self-motivated with the ability to work independently Team player with a collaborative approach Comfortable with both office and field work environments PHYSICAL REQUIREMENTS / WORK ENVIRONMENT Local Position (Paramus, NJ) preferred with remote work allowed up to 2 days a week. Time flexibility required

The Technical and Strategic Initiative Specialist (TSIS) will play a pivotal role in enhancing the operational and strategic capabilities of the Office of the Chief Operating and Financial Officer and the Human Resources (HR) Office. This position will focus on maximizing the functionality and effectiveness of the college's Workday Human Capital Management (HCM) system and support a range of strategic projects across HR and the Division of Campus Operations (DCO), led by the SVP-COO. Reporting to both the Senior Vice President and Chief Operating Officer (SVP-COO) and Assistant Vice President-Chief Human Resource Officer (AVP-CHRO), the TSIS will provide expert guidance, and maintain the highest level of confidentiality and diplomacy regarding all matters. The TSIS will take a proactive and anticipatory approach, exercise excellent judgment in complex and challenging situations, communicate effectively in both written and verbal formats, maintain exceptional attention to detail, and embody an energetic, poised, and positive demeanor while successfully managing multiple priorities. The position requires the capacity to manage work well in a diverse, fast paced, and collaborative team environment. About Harvey Mudd College: Located in the heart of Claremont, California, 35 miles east of Los Angeles, Harvey Mudd College is a highly selective undergraduate liberal arts college offering degrees in science, technology, engineering, and mathematics. HMC enrolls about 800 students and is a member of The Claremont Colleges, which comprises five undergraduate colleges and two graduate institutions. According to students, professors, and alumni, what makes Harvey Mudd distinctive is its collaborative, cross-disciplinary nature. The working environment is built on collaborative relationships between and among all members of the campus community and a deep commitment to the College's mission to educate students “so that they may assume leadership in their fields with a clear understanding of the impact of their work on society.” KEY COMPETENCIES Self-Motivation: Proactively identify opportunities for improvement and drive projects forward with minimal supervision. Attention to Detail: Ensure accuracy and thoroughness in all tasks, especially data analysis and reporting. Problem-Solving: Analyze complex challenges and implement practical, data-driven solutions. Adaptability: Respond effectively to shifting priorities in a dynamic environment. Collaboration: Build strong partnerships across departments to achieve shared goals. KEY RESPONSIBILITIES Workday HCM Optimization Evaluate the college's current use of Workday HCM and recommend improvements to optimize its capabilities. Implement enhancements, including process automation, advanced reporting, and data integration with other systems. Partner with the AVP-CHRO to streamline workflows and improve user experience and system usability. Develop user training materials, deliver training sessions and document best practices for Workday HCM utilization. Strategic Project Initiatives Partner with the SVP-COO and the AVP-CHRO to support strategic initiatives within DCO and HR, addressing both technical and non-technical priorities. Conduct data analysis and process reviews to identify opportunities for improvement and operational efficiency. Provide project management support, ensuring initiatives are executed on time and align with organizational goals. Collaboration and Continuous Improvement Stay current with advancements in HRIS technology, higher education trends, and Workday updates to identify, propose, and implement innovative solutions. Foster a culture of continuous improvement by identifying and implementing process enhancements across DCO. REQUIRED QUALIFICATIONS Required Education and Experience: Bachelor's degree in Technology, Data Analytics, Information Systems, or a related field. Three to five years of related experience, including Workday HCM or a similar HRIS system. Required Knowledge, Skills and Abilities: Possess or develop expertise in Workday HCM with a focus on maximizing its functionality and overall effectiveness. Ability to utilize advanced Excel functions and tools such as macros, VLOOKUP, pivot tables, conditional formatting, data validation, INDEX-MATCH, and complex formulas for data analysis, reporting, and problem-solving. Skilled at managing multiple projects and conflicting priorities in a fast-paced environment by taking initiative, following through, and effectively managing workflow. Strong analytical and problem-solving skills with a focus on process improvement. Strong interpersonal and communication skills, including the ability to collaborate across teams and build relationships with diverse stakeholders. Strong judgment, discretion and the ability to represent the department professionally, maintaining confidentiality and handling sensitive matters with diplomacy. Highly motivated and resourceful self-starter with a proven ability to work independently and as a team player. Strong organizational skills with attention to detail, accuracy, protocol, and a commitment to high quality work. Excellent oral and written communication skills. Technically adept with using MS Office products, Google Documents/SharePoint. PREFERRED QUALIFICATIONS Experience working in higher education or a similarly complex organizational environment. Microsoft Office Specialist (excel expert) Certification, or similar certification. Familiarity with project management tools or methodologies. Hands-on experience with AI tools such as Copilot and ChatGPT, including practical use cases. Physical Requirements: While performing the duties of this job, the staff member is regularly required to sit; stand, use hands and fingers and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Remote Work Eligibility: All staff positions, regardless of remote work eligibility, require an initial 30-calendar-day on-campus work period. Based on an evaluation by the supervisor and area Vice President, this position is classified as Category B as defined in the College's Remote Work Policy, with occasional ad-hoc remote work flexibility (as needed). Your approved remote work arrangements under Category B allow for up to 1 remote work day per week during the academic year and up to 2 remote work days during the non-academic year. Please note these days may vary depending on departmental and College needs. Your standard working hours will generally be from 8:00 a.m. to 5:00 p.m., Monday through Friday, though these hours may vary depending on departmental and College needs. All remote work arrangements, including ad-hoc remote work, must be approved by the direct supervisor, area Cabinet member, and Human Resources, and are subject to periodic review based on institutional needs. These arrangements are neither guaranteed nor considered entitlements and may change due to factors such as employee performance, evolving business needs, or changes to the position. Hours: Regular office hours are 8:00 a.m. to 5:00 p.m. However, days and hours may vary due to the needs of the department or the College. Classification: This is an exempt, full-time, benefits-eligible position. Salary The anticipated starting salary is $70,000 - $80,000, annually. Salary will be commensurate with qualifications and experience. Reports To: This position reports to the Senior Vice President and Chief Operating Officer (SVP-COO) as well as the Assistant Vice President-Chief Human Resource Officer (AVP-CHRO). Application Process: Please visit ********************** to view a complete for this position and obtain information on how to submit an application. Information about HMC's competitive benefits package is available at *********************** Deadline to apply: Position will remain open until filled. Additional Information: This job description defines the essential job duties of the position. Harvey Mudd College expects that employees hired for this position can perform the essential functions of the job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act. Regular employment at the College is for no specified period; conditions and status of employment (hours, pay, title, duties, etc.) are subject to change at any time. Employment is at-will and employees, and likewise the College, are free to end the employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law.

IT Voice is a trusted leader in IT solutions, providing everything from network management to system administration and technical support. We pride ourselves on solving complex problems and delivering tailored solutions that help our clients thrive. Guided by core values- focus on others, own it, work smart, and do the right thing -we approach every task with integrity and efficiency. At IT Voice, we're committed to excellence, ensuring our clients receive top-tier support and satisfaction in all we do. Job Description: As a Tier 2 Technician at IT Voice, you'll be a key player in keeping systems and networks running smoothly. With your technical expertise, you'll install, maintain, test, and repair IT infrastructure while providing crucial first-level support. You'll be the go-to for resolving routine technical issues and ensuring seamless IT operations, making a real impact on the Overland Park community. Responsibilities: Uphold a strong commitment to customer service, ensuring client satisfaction by addressing their needs promptly and effectively. Perform general problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community. Provide individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies, while possibly leading lower graded staff and/or student employees performing similar work. Coordinate, maintain, and input applicable records such as network users, security, and tracking inventory levels of equipment and materials, ensuring accurate documentation and billing reconciliation. Participate in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates, contributing to the improvement of technological systems. Serve as a primary project member on technology projects with moderate scope and impact, providing guidance and integration of other staff work. Perform the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices, ensuring their proper functioning. Conduct weekly site visits to clients in the field, offering on-site technical support and assistance as required. Stay updated with current technological developments and trends, maintaining currency of knowledge in the IT field. Requirements: Minimum 3 years of experience in the IT field, demonstrating proficiency in system maintenance and troubleshooting. Must live in the Overland Park, KS greater area. Working towards or achieved CompTIA+ and CompTIA Network+ certifications, showcasing your technical expertise. Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications, enabling you to address diverse technical challenges. Ability to provide functional direction to other technical support staff and/or student employees, leveraging your experience and expertise. Strong interpersonal and communication skills, allowing you to effectively interact with a diverse community and provide technical guidance. Good driving record and ability to lift up to 70 pounds, facilitating weekly site visits and equipment maintenance. Ability to analyze and resolve computer problems efficiently, ensuring timely resolution of technical issues. Commitment to achieving team goals, including weekly hours, utilization rates, and customer satisfaction targets. Additional Information: Please include a brief cover letter with your resume, explaining your interest in joining IT Voice. We value teamwork and collaboration and expect all team members to contribute to a positive work environment. This position is full-time, and salary will be commensurate with experience. Benefits include 401(k), dental insurance, health insurance, life insurance, paid time off, travel reimbursement, vision insurance, and work-from-home flexibility. Work schedule is Monday to Friday. This role is based in Overland Park, KS. We are also a Team - so if it would bother you to take out the trash one day, it's probably best you don't apply. Goals: The Aim for 32-40 hours weekly per team member to ensure optimal productivity. Strive for 80%-100% monthly utilization per team member, maximizing efficiency and resource allocation. Target a monthly CSAT score of 95.0 to ensure high levels of customer satisfaction. Ensure tickets are closed within 3 days of creation, maintaining a swift response to client needs. Job Type: Full-time Salary: $50,000 - $60,000 Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Travel reimbursement Vision insurance Work from home Schedule: Monday to Friday Work Location: Overland Park, KS Company Website: ***************

Job Description We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs). This role requires a proactive individual with a strong understanding of IT (hardware & software installation, maintenance, and support), exceptional problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with, so interpersonal and strong communication skills are required. Responsibilities: Technical Support: Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently. System Maintenance: Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security. Incident Management: Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs). Client Communication: Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction. Documentation: Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system. Security Management: Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits. Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment. Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the team. Knowledge, Skills, & Qualifications: Education: A degree or diploma in Information Technology, Computer Science, or a related field. Experience: Prior experience in an MSP or IT support environment, preferably servicing SMB clients. Technical Skills: Proficiency in Windows and mac OS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite). Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous. Problem-Solving: Strong analytical and troubleshooting skills with a keen attention to detail. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Customer Service: A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships. Team Player: Ability to work effectively both independently and as part of a collaborative team. Preferred Additional Qualifications Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms. Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint). Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud. Work Environment This position primarily involves remote support with occasional on-site visits to client locations. The role demands a high level of adaptability and the ability to manage multiple tasks simultaneously. Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture. Benefits : Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance Retirement savings plan with company match Paid time off and holidays Professional development and certification reimbursement Opportunities for career advancement Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America. Flexible work from home options available.

Spooner Medical Administrators, Incorporated (SMAI) is a family owned and operated company that offers rewarding career opportunities for motivated individuals who are passionate about excellence and growth. Since 1997, SMAI's proactive philosophy and best practices have set the standard in workers' compensation by continuously improving the delivery of case management, utilization review and billing services to help facilitate a successful return to work for the injured worker. The Clerical Support Specialist is primarily responsible for indexing faxes and supporting the reception area. Essential Functions - Index medical documents & forms received via faxes and U.S. mail in to the claim. - Add descriptions for documents indexed into the claim. - Research of documents with missing information and partial faxes before indexing into the claim. - Index historical documents and internal forms into the claim. - Monitor and correct returned documents for re-indexing into the claim. - Receptionist - answer incoming phone calls and route to appropriate staff member, greet visitors and sort U.S. Mail. - Back-up to running mail through the postage machine. - Participate in continuous improvement activities and other assigned duties as assigned. Supervision Received Reports to the Clerical Support Supervisor Experience and Education Required - General knowledge of the insurance industry with workers compensation exposure preferred - Basic knowledge of medical terminology and medical forms - Data entry experience - Indexing experience preferred Additional Skills Needed - Effective written and verbal communication - Detail oriented - Problem solving skills - Strong organizational ability - Basic computer literacy skills Working Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee typically works in a normal office environment. The noise level in the work environment is usually quiet. Work from home is offered one day a week for this position.

Functional Support Specialist / Technical Support Specialist This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: As a Functional Support Specialist at Odoo, you play a key role in helping us bring speedy solutions to our valued small and medium-sized business (SMB) customers in North America. You'll work closely with other customer-focused roles, contributing to our team's growth and playing a big part in Odoo's overall success. Your understanding of the ins and outs of SMBs and their different functions is crucial for this position. Join us at Odoo and make a meaningful impact with your expertise supporting our valued SMB customers. Responsibilities: Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries Communication: Effectively communicate ideas and solutions to customers using written and verbal methods Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback Product testing: Actively participate in testing new and updated products, offering insights for improvement Support channels: Address Tier 1 and 2 issues via email, chat, and phone Customer feedback: Collect and convey user feedback to the product team to contribute to feature development Must-Have: Bachelor's degree SaaS familiarity and knowledge of G Suite Ability to communicate technical concepts clearly and effectively, both written and orally Ability to learn quickly Thrive in a critical learning and social setting, embracing new challenges and opportunities Nice to Have: Business experience at an ERP Experience/knowledge with tickets-support Previous work experience in a fast-growing startup environment Sociable and outgoing Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $63,000-$95,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

You will work directly under our Supervisor of Trust & Safety and analyst team to review, analyze, and fulfill legal requests served on our clients (which include a variety of Communication Service Providers). We are looking for a highly organized, detail-oriented team player who can assist with filling, data entry, mail management and more! Your work will help us as we continue to interact with technical professionals, law enforcement, civil parties and more. This is an awesome opportunity for anyone who is interested in the criminal justice or the legal field and seeking an entry-level career with room for growth! Essential Duties and Responsibilities: Data Entry: Accurately input and update data into spreadsheets, databases, or enterprise software. Ensure that data is entered without errors and follow company guidelines. Administrative Support: Perform general office tasks such as answering phone calls, scheduling meetings, filing, and managing correspondence. Task Prioritization: Manage time effectively and prioritize tasks to meet deadlines, while maintaining high-quality data input and administrative support. Access customer databases, identify and obtain the required data and enter this data into our internal records production system. The ability to review legal documents (i.e. Subpoenas or warrants) and the ability to ensure all data is transcribed into the internal system accurately and in a timely fashion. Prepare mailings. Additional tasks may be added depending on customer activities, Law Enforcement requests and related needs. Completes other duties as assigned Qualifications: Completed Bachelor's degree Must be able to perform each essential duty satisfactorily. This position requires individuals be 18 years of age, a U.S. Citizen, and ability to pass a background check and drug screening. Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) or similar software. Experience with data entry, database management, and office administrative tasks. Excellent attention to detail and accuracy. Strong organizational and time-management skills. Good communication skills, both verbal and written.Trust & Safety Administrative Assistant 8:30 a.m. to 5:00 p.m. Work Shift Demands: Training will take place in-office. Flexibility with schedule or work from home opportunities will be considered based on performance.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Additional information: Employment type: Full-time

Responsibilities: Customer Support Provide comprehensive support to treasury customers, including answering questions, setting up accounts, resetting passwords, and updating agreements and transaction limits for all treasury products, including ACH Origination, Wire Origination, Remote Deposit Capture, Lockbox, Account Analysis, and other services. Serve as the first point of contact for escalated issues and provide solutions for complex customer requests or problems. Provide exceptional customer support, troubleshooting complex issues, and ensuring resolution within established timeframes. Provide demonstrations and training for customers on treasury product usage, including the installation and troubleshooting of hardware/software. Process and Compliance Perform Account Analysis review and account maintenance. Oversee the initiation, execution, and review of treasury agreements to ensure accurate and timely implementation of contracted services. Verify that contracted services are implemented within expected timeframes and accurately to ensure service fees are appropriately charged. Monitor customer accounts to ensure services are delivered as requested and comply with treasury management procedures and bank policies. Create and update department procedures and training materials to ensure team alignment with best practices. Innovation and Projects Assist with research and development of special projects, perform support functions related to departmental tasks, and frequently interact with officers and other departments. Contribute to special projects and manage departmental initiatives as assigned. Technical Skills: Proficiency in Treasury Management Systems and related technologies. Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with banking software and online banking platforms. Preferred Qualifications: 1+ years of experience in Treasury Management or operational support. Demonstrated leadership abilities or previous experience in a senior/lead role. Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP), preferred. Work Environment: Flexibility for remote work options, if applicable. Ability to manage multiple priorities in a deadline-driven, fast-paced environment.

End User Support Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity's Enterprise Infrastructure Group in Westlake, TX! This position will provide end-user technology support for the Fidelity locations in Texas. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can't be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial. The Expertise You Have Computer Builds - maintain a supply of computers loaded with our base image Computer Deployments - deploy computers to our end-users and ensure all applications and data is transferred to the new computer. Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems. Following guidelines to reporting and escalation procedures. Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects. Working in conjunction with technical and non-technical personnel to optimally navigate the requests. Special assignments and other work related duties as the need arises by management. Education and Experience Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems A+ certification is a plus The Skills You Bring: Broad knowledge of Windows Operating Systems and Client Hardware. Ability to excel in a change controlled environment. Outstanding analytical and interpersonal skills. Ability to work optimally with client and other groups. Understanding of TCP/IP networking protocols. Ability to think independently to meet goals based on requirements. A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask. COVID Work Policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working - Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. Company Overview: Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at ************** if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Freelance IT Programmers, Graphics, Video and motion editing, Developers, Electrician, Electromechanics, Contractors, Plumbers, Mason Bricklayers service, Music, audio specialist, Analyst, Acting and voice services online. Can work remote and or location work on a freelancer online platform engagement. Need to have a smart phone and lap top or desk top computer to perform work.

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market. Additional information: Salary: 25-45 Frequency: Per hour Employment type: Full-time

A biotech company in Massachusetts has a great Remote contract opportunity awaiting a new Clinical Systems Specialist. In this role, the Clinical Systems Specialist will be responsible for supporting the lifecycle management of clinical systems for Global Development Operations. ***To be considered for this opportunity, the qualified professional must be able to work on a W2 basis. *** Responsibilities: Work on planning, design, configuration, and deployment of new clinical systems and enhancements to existing applications Coordinate and participate in analyzing system requirements, defining user acceptance scenarios, and user acceptance testing and system enhancements, as necessary Partner with IT, Quality Systems, and Global Development Operations stakeholders on all clinical system bug fixes and upgrades Build out Dashboard and Power BI reports, as needed Collaborate with Clinical Operations and Clinical Vendor Management in managing the systems vendor relationship on a day-to-day basis to ensure optimum system performance and to address/escalate issues, as appropriate Develop Standard Operating Procedures (SOPs) and guidelines related to the management and use of clinical systems Provide training on different clinical systems, as necessary Support the administration activities of clinical systems (e.g., User Management) Partner with internal teams to analyze clinical systems and vendor performance to ensure compliance with contracted services Support end users as an internal clinical systems subject matter expert Perform other duties, as needed Qualifications: 2+ years of Clinical Systems experience (eCOA, eDiary, eConsent, CTMS, IRT, eTMF, etc.) Bachelor's Degree or equivalent Solid understanding of Clinical Trial Operations & Regulations (Good Clinical Practice, 21 CFR Part 11) Experience in developing User Acceptance Testing scenarios for computer systems Experience or good knowledge with Databases and Reports Microsoft Office proficient (Excel, Outlook, PowerPoint, SharePoint, Word, Visio, etc.) Solid problem-solving and time management skills Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills: Bachelor's Degree in a Scientific and/or Technical-related field

Peer Support Specialist FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday- Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 25-50% within a 25mi community service area Reports To: Care Team Manager At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life's challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community's resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Peer Support Specialist who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. The Peer Support Specialist is an integral part of Reema, a start-up working to transform how health care and social care work together. Reema believes that using technology to create human connection and engagement can be a lifeline for those most struggling to navigate life's challenges. The Peer Support Specialist works to build genuine, positive relationships with members in an effort to improve member's health and wellbeing. The Peer Support Specialist's work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. Responsibilities and Expectations: Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes. Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. Reach out to members and share about Reema Health to enroll them in our program. Coordinate with hospitals, community providers, and members after hospitalization(s) to complete follow-up appointments. Handle a caseload of 60-100 members and provide coverage for other Peer Support Specialists during periods of absence or increased workload. Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations. Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members' preference. Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema's members as needed. Prepare members for graduation by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: Utilize the Reema App to thoroughly document all work with members in a timely fashion. Understand and comply with confidentiality of protected health information and HIPAA compliance. Provide positive representation of Reema: Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. Partner with Reemates across the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: High school of diploma or equivalent. Peer Support Specialist certification - valid in VA Two or more years of direct experience with population or community to be served and knowledge of community. Knowledge of crisis planning, case management, boundaries and personal safety in community work Proficiencies in critical thinking, time management, strategizing, and multitasking Strong propensity towards building and maintaining relationships Ability to initiate conversation and create connection quickly Ability to develop, adapt, and execute outreach plans Basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Technology proficient Qualifications & Position Requirements: 18 years of age or older Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record Comply with federal, state and local regulations regarding patient confidentiality HIPAA Use technology-based tools and systems daily Lift and carry up to 25 pounds occasionally. Mental health or substance use disorder recover for at least 12 months. Benefits: Competitive Salary Medical, Dental, and Vision Insurance HSA and FSA Options 401(k) Retirement Savings with Company Match Employee Assistance Program Flexible Schedules and Remote Work Technology Stipend Mileage Reimbursement Accrued Paid Time Off Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Job DescriptionSalary: $43k - $45K annual DOE; $3k hiring bonus! TITLE: School Youth Peer Support Specialist/Crisis Responder working full-time, 40 hours per week, 12 months a year. This position will be serving the Emerson/Hubbard and Pender, NE schools. MAIN FUNCTION: The School Youth Peer Support Specialist will be an individual who has had direct experience with mental health services and will utilize those experiences to collaborate with, coach, and challenge individuals to view their life situations as an opportunity for growth and change within each individuals recovery. The School Youth Peer Support Specialist will aid mental health providers and youth to move toward self-advocacy in the attainment of their own, culturally specific life goals. The Crisis Responder is responsible for providing 24-hour crisis coverage as part of the on-call rotation. This is a short-term service which aims to assist individuals who are in a crisis (e.g., suicidal, homicidal, psychotic). The Crisis Responder will screen, triage, and refer out to the appropriate level of care and services. The crisis program is designed to prevent hospitalizations and emergency protective custody by wrapping appropriate services around the individual to allow them the opportunity to remain in the community, therefore it is the Crisis Responders role to facilitate this. DUTIES/RESPONSIBILITIES: Collaborate closely with school based therapists to coordinate and enroll students in mental health services. Meet with parents to complete documentation needed to establish mental health services for students. Facilitate small groups each week in the school setting. Interact, build rapport, and connect with youth by sharing common experiences and modeling resiliency and recovery. Support youth involved with DHHS, the justice system, education system, youth, and family services. Assist youth in understanding components of recovery and resiliency and in applying skills to achieve life goals. Provide individualized direct support to peers according to that persons plan by supporting the individuals choice and building confidence, leading to a greater degree of independence. Work cooperatively and effectively with individuals and groups from diverse populations. Attend youth case meetings (when asked), other meetings as appropriate/assigned. Locate available resources, training, or skill-building opportunities that will help youth to achieve his/her goals. Serve as a resource for youth served during scheduled appointments or designated drop-in hours. Maintains up to date client charts to include needs assessment, screening tools, treatment plan, progress notes, discharge planning, and crisis encounters. Completes appropriate documentation in accordance with agency policy and procedures; this includes entering data into Heartlands EMR system as well as the CDS. Travel is required. Provide crisis support and intervention services in order to prevent a crisis, during a crisis and after a crisis has stabilized. This includes screening, triage, and safety planning. If hospitalization becomes necessary, facilitates in cooperation with all necessary parties (e.g., mental health professionals, medical facilities, domestic violence shelters, housing, substance abuse treatment, food banks, law enforcement, schools, families, inpatient providers) and assists with the clients transition back into the community. Will be a part of the on-call rotation to maintain coverage of the crisis line 24/7/365. This will include evenings and weekends. Attends scheduled supervisory, all-staff, and community-based staff meetings (as needed). Participates in community events as assigned. Participates in a committee as assigned. Performs other related duties as assigned. REQUIRED SKILLS/ABILITIES: Demonstrates appropriate boundaries with clients, families, referral sources, and collaborating entities. Ability to form cooperative and supportive relationships with staff/agency. Maintains ethics and confidentiality as dictated by profession. Maintains certifications as needed. Ability to form positive relationships with clients. Strong interpersonal skills in working with diverse Skills in verbal and written communication. Possess a valid drivers license and an insurable driving record. EDUCATION & EXPERIENCE: Minimum of an AA Degree or equivalent experience. Identification as having direct experience with mental health and/or substance use services past or present and being able to bring this experience to ensure services, supports, and goals are driven by the youth. State of Nebraska Peer Support Specialist Certification in good standing. Must become certified within one year of employment. BENEFITS: 2-3 weeks paid vacation per year. 12 paid sick days per year. 2 paid personal days per year. 1 paid mental health day per year. 9 paid holidays per year. 3 paid training days per year. Bereavement Leave. Medical, dental, and vision insurance. Paid life insurance policy. Medical and dependent care flexible spending accounts. Aflac. Employee Assistance Program. 3% matching 401k retirement plan within 90 days of employment. Flexible schedule. remote work

Job DescriptionSalary: Starting pay $17 Join Our Amazing Team in Greensboro, NC (Guilford County)! Flexible Schedule | Opportunity to Serve Your Community Are you passionate about helping others on their recovery journey? Carolina Therapeutic Services First (CTSF) is seeking Certified Peer Support Specialists to join our multi-disciplinary team. This is your chance to make a meaningful impact in your community while working in a supportive and flexible environment. What We Offer: Flexible scheduling to support work-life balance. A rewarding opportunity to serve and uplift your community. A chance to be part of a dedicated and compassionate team. Your Role: As a Certified Peer Support Specialist, you will provide individualized support to individuals experiencing mental health and/or substance use challenges. Your role will be integral to enhancing their recovery journey through personalized guidance and community engagement. Key Responsibilities: Provide one-on-one guidance, coaching, and encouragement. Offer training on personal and community resource utilization. Assist in building formal and informal community supports. Help individuals expand social networks with family, friends, and others. Offer support and encouragement during crises. Advocate for clients rights and work to reduce stigma. Collaborate with providers, family members, and others involved in recovery plans. Participate in staff meetings, case conferences, and supervision. Maintain confidentiality and uphold professional standards. Engage in ongoing training and professional development. Serve on designated agency committees. What You Bring to the Team: Education: High School Diploma or GED (required). Experience: Lived experience with mental health or substance use recovery. Understanding of recovery principles and challenges. Prior experience in a service-oriented field is a plus. Certification Requirements: Certified Peer Support Specialist in North Carolina. Self-identify as having lived experience of mental illness or substance use disorder. Be well-established in personal recovery and currently stable. Supervised by a Qualified Professional (QP). Cannot be a family member of individuals receiving Peer Support services. Skills & Attributes: Strong interpersonal skills and ability to work with diverse individuals. Understanding of mental health and/or substance use challenges and treatments. Personal qualities: Patience, empathy, tolerance, maturity, and a deep understanding of recovery principles. Why Join CTSF? At CTSF, we believe in creating a supportive and empowering environment for both our clients and our staff. If youre ready to make a difference and help others achieve their recovery goals, wed love for you to join our team. Apply Today and Be Part of the Change! *************** remote work

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction. Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care Key Responsibilities: Provide support for Epic applications, workflows, access, printing, and integration issues. Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems. Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems. Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs). Assist with Epic user account provisioning, role changes, template assignments, and security access requests. Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. Maintain documentation, knowledge base articles, and standard operating procedures. Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. Support change management and scheduled downtime communications as needed. Ensure adherence to HIPAA, security, and IT governance policies in all technical activities. Escalate critical issues and downtime events according to established protocols. Skills: Skill Required/Desired Amount of Experience Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. 2 Years Proficient with ServiceNow or other enterprise ticketing systems. 2 Years In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). 2 Years Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). Highly desired Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). Highly desired

Job Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. Summary: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills Responsibilities: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.

Merrick & Company is actively seeking a high-energy IT Service Desk Technician to join our dynamic IT support team. This full-time position is based in our Greenwood Village, Colorado office and is responsible for supporting employees across all Merrick locations. Onsite with 1 Remote Day per Week After 90 Days. Pay range for this position is $26.00 - $32.00 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. WHAT YOU'LL DO As a key member of our Service Desk team, you'll serve as the first point of contact for all internal IT support needs. This position focuses on Tier 1 issue resolution, ticket assignment and management, and exceptional customer service. You'll be expected to work independently, provide on-site regional office support as needed, and participate in occasional travel to Merrick offices (travel expenses reimbursed). Key Responsibilities * Serve as the first-level contact for IT incidents and service requests. * Log and track tickets using ManageEngine ServiceDesk Plus (SDP). * Categorize, assign, and escalate tickets as necessary. * Provide timely and accurate resolution of technical issues. * Support workstations, laptops, smartphones, and conferencing tools. * Maintain inventory and manage lifecycle of computer hardware. * Train end users on software, hardware, and Merrick IT policies. * Assist with setup and troubleshooting of A/V systems and meeting rooms. * Coordinate and attend executive presentation production events. * Participate in after-hours on-call rotation and occasional weekend support. * Maintain a clean and organized workspace. REQUIRED QUALIFICATIONS * Strong knowledge of Windows OS, computer hardware, and basic networking. * Experience with video conferencing tools (Zoom, Teams, WebEx). * Education Level: High School Diploma or equivalent. * Must be able to lift up to 70 lbs. * Must have a valid driver's license and be insurable under Merrick's insurance carrier. * Excellent organizational and interpersonal skills. * U.S. citizenship (due to project requirements). * Local candidates only (no relocation assistance). * Daily physical presence in the Greenwood Village office is required outside of the one remote work day per week. DESIRED QUALIFICATIONS * Prior experience in an IT support or service desk role. * Technical training or certification in an IT-related field. PERKS * Employee Owned - all eligible U.S. employees have an Employee Stock Ownership Account. * Robust Employee Referral Program. * Annual performance and compensation reviews. * Professional Training and Development. * Employee Recognition Awards. * Peer Mentor Program * And Much More! ADDITIONAL INFORMATION * Apply online only. No e-mail, hard copy or third-party resumes accepted. * Merrick & Company offers a competitive compensation and benefits package which includes health insurance, dental and vision coverage, 401(k), and paid time off (PTO). * Merrick is an Equal Opportunity Employer, including disability/vets. * Employment with Merrick is contingent upon completion of a pre-employment background check, MVR check, and drug screen. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.