Parent Peer Support Specialist
Support Specialist Job 14 miles from Solana Beach
Job Description
Job title: Parent Partner/ Parent Peer Support Specialist
Reports to: Behavioral Health Director
Status: Full-Time / Part-Time
The Organization
Operation Samahan (OpSam Health) is a Federally Qualified Health Center (FQHC) that serves the San Diego County community. Founded in 1973 in a barber shop in Downtown San Diego by Filipino health professionals offering services to immigrants who did not have the finances, linguistic skills, or ability to navigate the health care system. Today, Operation Samahan has evolved into a diverse community health center with services available in National City, Mira Mesa, City Heights, and Rancho Penasquitos. We provide primary care, dental, behavioral health, family planning, integrative health and wellness, healthy eating, civic engagement, and other health related services to the uninsured, underinsured, and underserved families of all income levels regardless of their ability to pay.
JOB PURPOSE
Opsam Health is seeking a dedicated and culturally competent Parent Partner to support the families of students enrolled in the Resourceful Adolescents Program (RAP-A). The ideal candidate will be a or qualified to be trained as a Parent Partner/ Parent Peer Support Specialist. The candidate must have lived experience as a parent of a child/children that had mental health issue/diagnosis and received psychotherapeutic services, and or psychiatric services. This role involves promoting family engagement, self-advocacy, and the development of natural community supports. The role will also provide care coordination services for the family, while teaching the parents and other supports of the child/adolescent, how to navigate various child-serving/ community service systems on their own.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Family Engagement and Support:
Provide support, encouragement, and mentorship to parents of children participating in the RAP-A program.
Promote self-advocacy and help families develop natural community supports and protective factors.
Assist families in understanding and navigating the behavioral health system, juvenile justice system, child welfare system, education system, early childhood care, and regional centers.
Individual and Group Coaching:
Offer individual coaching and support to parents, helping them articulate their concerns and participate actively in their child's treatment plans and goal setting.
Facilitate support groups for parents, providing resources, encouragement, and a connection to other parents experiencing similar challenges.
Provide monthly parenting workgroups at the schools for staff, parents and community members.
Education and Training:
Educate parents on different behavioral health practices, medication options, and evidence-based practices to assist them in making informed decisions about their child's care.
Provide training to primary caregivers and professionals on the parent perspective, including topics such as racial and ethnic disparities, implicit bias, and racial trauma.
Provide training to clinicians and Opsam Providers on engagement strategies for working with parents and children and youth to reduce barriers to accessing health services.
Advocacy and System Navigation:
Advocate on behalf of families within various systems, ensuring that their rights and the rights of their children are upheld.
Model and mentor interactions with different child-serving systems, promoting positive and effective communication.
Assist families in building independence, self-advocacy, and sufficiency.
Crisis and Safety Management:
Develop and implement crisis and safety management plans in collaboration with families and professionals, schools, and clinics.
Provide education and support around crisis and suicide awareness/prevention for children and their caregivers.
Privacy Policy and HIPAA Compliance
Maintain privacy of all clients, employee and volunteer information and access such information only on a need-to-know basis for business purposes.
Comply with all regulations regarding corporate integrity and security obligations. Report unethical, fraudulent, or unlawful behavior or activity.
QUALIFICATIONS
Knowledge, Skills, and Abilities:
Lived Experience: Must be a parent of a child/children who struggled with behavioral health challenges/ diagnosis and who received psychotherapeutic or psychiatric services.
Education: High School diploma or GED.
Communication Skills: Strong listening, active listening, dispute resolution, confidentiality, documentation, and team communication skills.
Behavioral Health Knowledge: Understanding of behavioral health services and symptoms, common childhood mental health diagnoses, prevention and early intervention services, and the impact of isolation, stigma, grief, guilt, and depression on families.
Crisis Management: Knowledge of crisis and safety management plans, domestic violence, and suicide awareness/prevention.
System Navigation: Familiarity with the behavioral health system, juvenile justice system, child welfare system, education system (SELPAS, IEP process, and community school districts), early childhood care and education, and regional centers/ social services safety net program.
Peer Support Specialist, (HOY)
Support Specialist Job 14 miles from Solana Beach
Job Description
WELCOME TO YOUR CENTER!
Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.
POSITION SUMMARY
Under the direction of the Youth Homeless Services Manager, the Peer Support Specialist is responsible for providing mentorship, stabilization support, client engagement, and crisis intervention for transitional-age youth (18-24 years old) participating in The Center's LGBTQ Housing Our Youth Program.
PRIMARY ROLES & RESPONSIBILITIES:
Client Support:
Utilize shared life experience expertise to advance client engagement and retention in services.
Serve as mentor to program participants and promote empowerment and hope.
Provide ongoing support to clients and accompany them to appointments as needed.
Guide clients in accessing external services that support their health and well-being.
Record Management and Reporting:
Maintain accurate documentation of client's goals and needs, case management plans, and service entries into internal data systems.
Enter program data and outcomes into the region's Homeless Management Information System (HMIS) to adhere to grant and contract compliance.
Document thorough case notes that accurately reflect client progress toward individualized case management goals.
Assist with the completion of monthly narrative reports for funder reports.
Required Qualifications:
Education and/or Experience: Must have familiarity with life experiences common to youth who have experienced housing instability.
Language Skills: Fluency in English is required.
Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments.
Other Qualifications:
Demonstrated ability to manage multiple tasks with shifting priorities.
Must demonstrate competence in working with diverse populations.
Must demonstrate competence in using strength-based, trauma-informed, and positive youth development approaches in service delivery.
Reliable transportation, a valid driver's license, and auto insurance.
preferred QUALIFICATIONS:
Education and/or Experience: 1-2 years of experience working with people experiencing homelessness, foster care, and juvenile dependency systems.
Language Skills: Fluency in Spanish.
Other Qualifications: Experience managing crises and implementing crisis interventions.
COMPENSATION & BENEFITS:
Compensation: The pay range for this position is $23.00 per hour and is commensurate with experience. This is a Full-Time, Regular Non-Exempt position.
Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement
Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.
Equal Opportunity Employer
The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
Job Posted by ApplicantPro
Peer Support Specialist, C3 Reentry Support (JR 5112)
Support Specialist Job 14 miles from Solana Beach
Job Description
WHY WORK FOR US? We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.
If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we're committed to helping you reach your potential by providing opportunities for professional growth across the state.
JR 5112
Peer Support Specialist, C3 Reentry Support
San Diego, CA
Salary: $21.00 to $26.00 per hour
Pay Frequency: 24 Pay Periods Per Year
Full Time
Non-Exempt
Driving Required
Lower end of range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of range will apply to seasoned candidates with considerable years of relevant experience.
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PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Care Coordination Services team as the Peer Support Specialist, C3 Reentry Support.
ABOUT PATH
Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.
ABOUT THE JOB
The Peer Support Specialist is a lived-experience position that engages, inspires, and facilitates meaningful conversations with clients that assist them to explore, create, and meet their own goals. As part of a multidisciplinary team, the Peer Support Specialist builds positive relationships with clients to
provide them with assistance and support with their transition to housing, accessing necessary services, and linkage to mainstream resources. The position offers the clients empathy, support, and advice as challenges are faced along the way. Peer Support Specialist will provide outreach, support,
mentoring/coaching that empowers individuals. Position Responsibilities include:
As an engagement tool, appropriately share personal experiences, skills, strengths, ongoing support and resource referral for housing related goals.
Accompany clients to appointments and meetings, housing searches, voucher application/issuance sessions, and any other activities related to their individualized service plan.
Collaborate with clients and other staff members to assist with developing a client-centered Individualized Service Plan (ISP) for each client that address their barriers to obtaining and maintaining stable housing and identify clear objectives, service needs, and short- and long-term
goals.
Provide field-based, mobile services to address all identified client needs
Assist with linkage tasks, advocacy and accompaniment within the community on an as needed basis
WHAT YOU BRING
We're looking for candidates with:
Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.
PREFERRED QUALIFICATIONS
One (1) year or part-time equivalent of experience supporting members served with behavioral health challenges.
Peer Support Certification.
Lived experience demonstrating successful recovery with issues related to homelessness, mental health, and/or substance use challenges which can be utilized to enhance effectiveness of services by informing service models and/or supporting clients through shared personal experiences.
MINIMUM QUALIFICATIONS
All levels of education and experience are welcome
MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:
Have employment eligibility verification
Have or be able and willing to obtain CPR/First Aid training
Successfully complete the following as a condition of hire:
Tuberculosis Test
Background Screening
Drug Test
DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:
Have reliable transportation
A valid driver's license
Proof of insurance and ownership for personal vehicles used during work duties
The ability to qualify for PATH's insurance coverage
EMPLOYMENT ELIGIBILITY
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
PATH is committed to maintaining the highest standards of professionalism and objectivity in our services and employment practices. To avoid potential conflicts of interest and ensure the integrity of our programs, we are unable to employ individuals who are currently receiving services from PATH or have received services within the past two years.
CALIFORNIA-BASED WORK EXPECTATIONS
We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.
PATH does not offer fully remote positions. While some roles may include a schedule that involves multiple designated worksites or approved off-site locations (e.g., hybrid schedules), this does not imply that work will be performed from home. Many positions are fully on-site with no off-site work. All work schedules are determined by the responsibilities of the role and operational requirements, and may be adjusted at any time.
WHAT WE OFFER
In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.
READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this position sounds like a fit, please submit your application today. A resume is required.
PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.
Housing Navigator/Peer Support Specialist (TPSS Program)
Support Specialist Job 14 miles from Solana Beach
Housing Navigator/Peer Support Specialist
DEPARTMENT: TPSS (Tenant Peer Support Services)
REPORTS TO: Program Director/Program Manager
BENEFITS: Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance.
FLSA: Full-time, Non-Exempt
Salary: $24-26 an hour, commensurate with experience and education
POSITION SUMMARY
The TPSS Housing Navigator/Peer Specialist, under the direct supervision of the Region Lead, and Program Manager, provides services to clients accessing one of the six HHSA Regions. The Housing Navigator/Peer Specialist is responsible for a full caseload, providing housing identification, case management, support services to clients, and if qualified, peer support.
ESSENTIAL FUNCTIONS
Performs intake interviews and assessments and refers clients to appropriate community resources, as needed.
Work with clients to identify and overcome barriers to securing housing and increasing income.
Assist clients with obtaining and completing necessary documents to access housing, benefits, or increasing income.
Provide peer support to clients.
Maintains prompt documentation using HMIS, following agency and best standard practices.
Assesses the client's needs and arranges, coordinates, monitors, evaluates, and advocates for a variety of services to meet those complex needs.
Assists with transportation and moving clients into their residence, and assists with securing furniture, supplies, and other housing essentials.
Addresses unanticipated client/resident needs/issues as they arise.
Participates as a member of a multi-disciplinary team that reviews client cases and develops action plans that meet the individual needs of each client.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.
QUALIFICATIONS
Candidated must demonstrate the ability to follow policies and procedures established in the Company's Employee Handbook and relevant funders policies and procedures. Candidates will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management. In addition, the education, experience, and other skills listed below represent the required knowledge, skills, and abilities.
Experience and Education
Two (2) years experience in case management working with vulnerable populations and/or in mental health settings preferred.
Bachelor's degree in social work, psychology, counseling, or a related field, preferred.
Individuals with lived experience are strongly encouraged to apply.
Bilingual speaker preferred.
Valid Driver's Licence
Other
Ability to communicate in person and over the phone, required.
Ability to drive throughout San Diego County, required.
Firm understanding of Microsoft Office and HMIS, required.
The ability to adhere to policies and procedures, required.
Understanding confidentiality protocols and protecting personal information, required.
Effectively problem-solve and maintain composure in high-pressure situations, required.
Ability to work independently with minimal daily supervision, required.
Knowledge of the utilized practices, including Housing First, Trauma-Informed Care, Motivational Interviewing, and Harm-Reduction, preferred.
Completion of RI International's Peer Employment Training (PET), preferred.
Alpha Project for the Homeless provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Peer Support Specialist
Support Specialist Job 15 miles from Solana Beach
At TURN our mission is Improving Lives. Our organization embraces the tenets of client-centered care, and our core values People, Culture and Growth are at the forefront of everything we do. We hire exceptional individuals seeking meaningful opportunities in a purpose-driven environment.
JOB SUMMARY
Provide education, support, and interventions assisting in clients’ recovery from mental health and substance use disorder from a personal and educational perspective. Provide group and individual counseling, case management, advocacy, and outreach to clients, and families as appropriate.
RESPONSIBILITIES
Reasonable accommodation may be made for individuals with disabilities to perform essential job functions.
Provide case consultation, crisis intervention, discharge placement, individual and group work, individual rehab intervention, screening, and targeted case management to assist clients in meeting basic needs and symptom management.
Complete accurate and timely documentation as contractually required and meet minimum requirements for direct billable client services.
Provide peer counseling and support drawing on own consumer experience to build trust and commonality, mentor clients and families and promote empowerment. Interacts therapeutically with clients and families with boundaries of professional standard.
Facilitate placement including pre-placement visits and transportation as needed.
Shift coverage including part of the on-call team.
Provide field-based services as required by the program and client need.
Maintain confidentiality of client’s care.
Participate in scheduled program meetings.
Other relevant duties as assigned.
QUALIFICATIONS
Peer Specialist Certification required.
High School Diploma or GED required.
Life experience in mental health or SUD recovery or family and willingness to disclose required.
Cultural competency understanding required. Bilingual preferred.
Knowledge of Microsoft Office and EHR software preferred.
PHYSICAL REQUIREMENTS
These physical demands represent what must be met to successfully perform the essential functions of this position. As mentioned above, reasonable accommodation may be made for qualified disabilities.
☒ Seeing ☒ Hearing
☒ Speaking ☒ Stooping/Bending
☒ Working in cramped spaces ☒ Moving around facility
☒ Moving between offices/clients ☒ Driving – light errands
☐ Climbing ☒ Lifting/carrying heavy items
☐ Driving – in the course of job duties ☐ Using hands/fingers
☐ Pushing/pulling/dragging items ☒ Standing for long periods
☒ Sitting for long periods ☐ Working outside/underground
OTHER DUTIES
This job description isn’t a comprehensive list of activities, duties or responsibilities required for this job. Duties, responsibilities and activities may change at any time with or without notice.
TURN is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, race, religious creed, and sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions).
IT Desktop Support Engineer (Contractor)
Support Specialist Job 14 miles from Solana Beach
We are seeking one Desktop Support Technician to provide Windows and MacOS/Ubuntu support at our San Diego office in California.
*Remark: Employed through our third party staffing firm. Work location could be San Diego, CA.
Job Description
Solid experience with Windows platform support and relevant troubleshooting
Linux (Ubuntu/RedHat) and MacOS support and troubleshooting
Experience with Cisco IP phone and Video Conference system maintenance
Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
Solid experience with MS Office365 support
Experience in antivirus/malware incidents cleanup on Windows platform
Good communication skill and customer oriented
Good problem solving skill and be able to work independently
Be able to remote support user over the phone
Hold positive working attitude and be a committed team player
Provide basic user training on IT fundamental services introduction
Must be detail-oriented ,accurate and well organized
Requirements
Team up with IT groups in the US and Taiwan (HQ) for Windows environment support
Printer/fax/copier and Video conference equipment configuration and maintenance
OA/RD tickets/requests follow-up and urgent incident escalation in day to day work
Routine desktop/laptop hardware and software installation and troubleshooting , including virus/malicious programs clean up on problematic Windows clients
IT hardware inventory (laptop/desktop, spare parts) maintenance
Attend and actively participate in local OA ticket review meeting on a monthly basis
Escalate outstanding issues to local IT manager in accordance with published guidelines
Be able to work overtime on requested business demand such as office move support in the weekend
Member Experience & Program Specialist
Support Specialist Job 16 miles from Solana Beach
The Member Services & Program Coordinator plays a key role in ensuring a welcoming, supportive, and effective experience for members and families at our adult day program and adult transition program. This position serves as the first point of contact for prospective families, guides them through the admissions process, and ensures all members have high-quality, person-centered service plans and goals. The ideal candidate is highly organized, warm and professional in communication, and experienced in coordinating care for neurodivergent individuals or those with complex support needs.
Key Responsibilities:
Family & Member Liaison
Conduct tours for prospective members and families, providing clear and compassionate guidance throughout the intake process
Serve as the primary point of contact for family communication and support
Lead onboarding of new members, ensuring a smooth transition into the program
Admissions & Planning
Review and approve applications for new members based on program criteria
Develop and write person-centered service plans and SMART goals tailored to each member's needs and strengths
Input and manage member goals in the agency's electronic documentation system (e.g., Therap)
Program Support & Oversight
Order, approve, and track materials and supplies needed to implement individual goal programs
Coordinate and lead family meetings to review member progress, update plans, and strengthen collaboration
Administer medications as needed according to agency policy and licensing guidelines
Staff Collaboration & Training
Collaborate with coaches and interdisciplinary team members to ensure goal implementation and progress tracking
Support training and onboarding of new coaches to ensure fidelity to programming and values-based care
Qualifications:
Bachelor's degree in human services, psychology, special education, nursing, or related field (Master's preferred)
Experience with person-centered planning, case coordination, or working with adults with developmental disabilities
Familiarity with documentation platforms like Therap or similar systems
Excellent organizational, communication, and interpersonal skills
Comfortable navigating both clinical and relational aspects of member care
Certified or willing to be trained in medication administration per licensing standards
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to Commute:
Oceanside, CA 92056 (Required)
Ability to Relocate:
Oceanside, CA 92056: Relocate before starting work (Required)
Work Location: In person
Information Technology Field Technician
Support Specialist Job 14 miles from Solana Beach
Minimum Experience 3+ Years of Field Services/Support Technician
As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team
Desired Qualifications:
BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience
One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or cluster
Provide assistance for network relates issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Detox Specialist Substance Abuse
Support Specialist Job 48 miles from Solana Beach
Job DescriptionSalary: $20-$22 DOE and license or certification
Summary: SoCal Detox is a 12 bed inpatient facility located in Laguna Beach specializing in complex detoxification and medical stabilization. Detox Technicians are responsible for the shift-by-shift supervision of the client milieu, medication management, and attending to client's essential needs while on detoxification protocols.
Job Duties:
1. Fifteen and thirty minute rounds and respiration checks per company and DHCS guidelines
2. Responsible to read shift log at beginning of shift and complete their own shift log and essential tasks contained therein by conclusion of shift.
3. Complete new admission intake procedures according to Program policies on all new admissions (UA, belongings searches, paperwork).
4. Accurate and thorough documentation of all medical assessments
5. Direct observation of client medications in accordance with Medical Directors protocols
6. Administering detoxification protocols (completion of CIWA, COWS forms, vital signs, rounds) on all detoxification clients.
7. Accurate completion and documentation of infection control rounds and environment of care audits per shift.
8. Crisis Intervention
9. Proper documentation of medication chain of custody ie. new medications or medication changes
10. Filing, copies, other office duties as assigned.
11. Assist, coach and/or supervise clients with general household chores, cleanliness and food preparation clean up as required.
12. Other duties as assigned.
Minimum Qualifications:
1. 1 years experience at in inpatient setting be preferred. Current student for LVN or RN encouraged to apply
2. One year of experience in a human services setting; strong professional references attesting to high degree of passion, attention to detail, and professionalism.
3. Ability to follow instructions clearly and precisely while experiencing multiple competing demands for employee time.
4. Current certification in First Aid/CPR.
5. Valid California Drivers License and good driving record.
6. Minimum of 2 years sobriety, if in recovery
7. Ability to take initiative, thinking critically, and have a high attention to detail
8. ** Knowledge of detox medications, their uses, and detoxifications protocols.
*The job duties listed above should not be construed as an exhaustive list of all job duties required. Other duties will be assigned as need arises and according to programmatic need Please respond to this posting. Thanks you for your interest. We will be conducting interviews within the next 30 days
Job Type: Full-time Employment
Job Location:
Laguna Beach, CA 92651
Required experience:
preferred: inpatient setting 1 year
preferred: medication management- 1 year
preferred: withdrawal management assessments- 1 year
Customer Support
Support Specialist Job 14 miles from Solana Beach
Customer Service Representative
Full Time onsite in Rancho Bernardo
Mon - Fri 7:30am - 4:30pm
$22/hr
Temporary to permanent opportunity, company recognized for promotion from within. We want employees who want to grow!
Ultimate Staffing Services is actively seeking a dedicated and friendly Customer Service Specialist to support existing customers with product questions. This role is essential for maintaining excellent customer satisfaction and providing support for product-related inquiries and issues.
Responsibilities
Support customers with product-related questions and issues.
Answer incoming calls and emails from existing customers.
Perform data entry of interactions with customers to maintain accurate records.
Report any consistent product issues and feedback to the relevant departments.
Reach out to customers to provide support on various features and ensure they have a positive experience.
Use chat and instant messaging tools to assist customers when needed.
Qualifications
Education requirement is a High School Diploma or equivalent.
Customer Service experience
1+ year over the phone CSR experience
Strong communication skills, both written and verbal
Intermediate technical skills, ability to navigate a CRM program
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
BIM Specialist
Support Specialist Job 36 miles from Solana Beach
Criterion is a medical equipment planning firm supporting most major healthcare systems and architects in California. Our team members benefit from flexible work environments, competitive salaries, premium healthcare benefits and multiple opportunities for personal development.
Additionally, we offer our team numerous opportunities to give back to our local, regional and international communities, from local giving and serving to international playground building.
If you are looking to be part of a collaborative working environment where you'll be surrounded by motivating and inspiring professionals - all while knowing you're improving the world through your work - we'd love to hear from you! Learn more about Criterion at wearecriterion.com.
We are currently seeking a BIM Coordinator with a minimum of one year of Revit experience to join our Capistrano Beach, California office. This position offers great opportunity for growth as our BIM Coordinators naturally learn a great deal around medical equipment planning and often choose to grow into planning/drawing hybrid roles.
The BIM Coordinator position requires an ability to read and understand architectural space programs as well as architectural drawings of all levels, from programming/schematic design to as-built construction documents.
Candidates should also have proficiency in, or willingness to learn Revit/AutoCAD, Bluebeam, Attainia, Smartsheet and Microsoft Office Suite.
Strong customer service skills and the ability to interface effectively with executive-level clients, project team members and other team members are also a requirement.
This position entails occasional travel to project sites, satellite offices and client offices. Ability to be on project sites is a requirement of this role.
Our clients are healthcare providers who require proof of vaccination against COVID-19 to be allowed on-site. Therefore, unvaccinated candidates are not able to be considered as they will be unable to perform the duties required of this position.
Primary Responsibilities:
• Develop equipment placement drawings in Revit reflecting equipment specified in the medical equipment list
• Attend client and user group meetings (in-person and virtual) to update drawings in real time
• Update Revit families to align with project-specific details
• Build custom Revit families when existing families are unavailable
• Participate in QA/QC process involving reconciling the equipment list against the drawings
• Attend project site visits, as required
• Ongoing drawing coordination throughout the design and construction phases
• Attend industry events, such as conferences, seminars and trade shows, to network and stay informed on current and future products and technology
Summary of Benefits: • Vacation - Two (2) paid weeks per year • Sick - One (1) paid week per year • Personal Time Off (PTO) - One (1) paid day per year • Holidays - Nine (9) paid days per year • Volunteer Time Off (VTO) - One (1) paid day per year • Medical - Gold plan 100% covered for employee for the first 3 years; Platinum plan 100% covered for employee after 3 years (spouses and dependents are additional) • Dental/Vision - 100% covered for the employee (spouses and dependents are additional) • Life Insurance/AD&D - $50,000 coverage per employee (no cost; eligible after 60 days) • 401(k) - Eligible on the first (1st) of the month after six (6) months' employment (4% company match)
Information Technology (IT) Services
Support Specialist Job 18 miles from Solana Beach
Job DescriptionDescriptionInformation Technology (IT) Services WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups.
STAHL advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs.
STAHL Companies advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem.
The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government.
We are seeking a skilled and experienced Information Technology (IT) Services to join our team!
Successful Stahl Companies employees possess the following traits:
An ability to get things done: You are persistent, resourceful, results-oriented, and action-oriented. You constantly plan ahead and foresee issues before they occur.
Analytical: In order to improve your comprehension of the market and the demands and problems of your clients, you have good analytical abilities and are at ease reading quantitative data.
Creative mind-set: You are able to solve problems creatively and swiftly adjust. You possess a thorough understanding of product management principles and the ability to apply them when analysing data and making recommendations.
Emotional Intelligence: You have a strong sense of self and excellent perception of how important relationships function. You are upbeat, sympathetic, adaptable, and inquisitive. Your genuineness, warmth, and competence help you win the respect of your co-workers.
Trustworthy: You have a strong sense of morality, principles, and purpose. You are trustworthy because of how you conduct yourself. You are a living example of the company's values.
Responsibilities:
· Oversee the daily performance of computer systems and answer user inquiries regarding · Review IT project requests describing user requirements to estimate time and cost required to accomplish project.· Analyze computer software or hardware operation to resolve problems.· Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.· Provide technical assistance and support.· Assist users in filling out and tracking status of Information Technology Procurement Review (ITPR) waivers for procurement of IT equipment.· Work as part of a project team to coordinate program development and determine project scope and limitations.· Have experience writing code using programming languages (e.g., Visual Basic for Applications (VBA), MATLAB, Python) or be capable of learning them to be able to modify existing code.· Develop methods for integrating different products so they work properly together (e.g., customizing commercial IT systems, peripherals, accessories, software, and applications) to fit specific needs.· Make database changes.· Identify and evaluate industry trends in IT systems and database systems to serve as a source of information and advice for upper management.· Plan, coordinate, and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure.· Develop standards and guidelines for use in the acquisition of software and to protect vulnerable information.
Qualifications:
· Level I (Entry/Junior) - less than 5 years of experience. · Requires a HS Diploma (BA/BS Preferred). 0-5 years of experience in the field or in a related area. · Has knowledge of commonly used concepts, practices, and procedures within a particular field. · Works under general supervision and typically reports to a supervisor or manager.· Position requires support of both water and land test and evaluation of amphibious and ground combat vehicles, to include, but not limited to water/land mobility, surf transitions, amphibious shipping, riverine operations, water/land recovery, and water/land towing.· Security Clearance: Active Secret clearance is required.
*Position is contingent upon award.
Work Location:
Camp Pendleton, California, United States
To know more about the company, visit Stahl Companies (************************** or G4i Staffing Home (govg4inc.com)
Key Responsibilities Oversee the daily performance of computer systems and answer user inquiries regarding · Review IT project requests describing user requirements to estimate time and cost required to accomplish project.· Analyze computer software or hardware operation to resolve problems.· Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.· Provide technical assistance and support.· Assist users in filling out and tracking status of Information Technology Procurement Review (ITPR) waivers for procurement of IT equipment.· Work as part of a project team to coordinate program development and determine project scope and limitations.· Have experience writing code using programming languages (e.g., Visual Basic for Applications (VBA), MATLAB, Python) or be capable of learning them to be able to modify existing code.· Develop methods for integrating different products so they work properly together (e.g., customizing commercial IT systems, peripherals, accessories, software, and applications) to fit specific needs.· Make database changes.· Identify and evaluate industry trends in IT systems and database systems to serve as a source of information and advice for upper management.· Plan, coordinate, and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure.· Develop standards and guidelines for use in the acquisition of software and to protect vulnerable information.
Restoration Field Specialist I - Foreman / Landscape Supervisor
Support Specialist Job 36 miles from Solana Beach
Job DescriptionWho We Are Dudek is a leading environmental, planning, and engineering firm that help public and private clients plan, design, and build projects that improve communities’ built and natural infrastructure. Founded in 1980, Dudek has grown steadily to more than 800 professionals across the U.S. and received the Top Workplace Award for 2024.
As a 100% employee-owned company, Dudek’s culture rewards smart, productive team members with ownership, professional development, and financial benefits. We seek creative, pragmatic problem-solvers working at the intersection of science, engineering, regulations, and multiple stakeholders’ interest to help clients achieve project goals.
We encourage collaboration, sustainability, and innovation.
At Dudek, we abide by shared values:
Trust: We trust each other to use good judgment.
Respect: We act professionally and treat each other fairly.
Teamwork: We come together, share openly, and apply diverse perspectives.
Fun: We take our work seriously…not ourselves.
Well-Being: We care about each other’s health, safety, and total wellness.
Our culture is the foundation of who we are and how we work. We empower our employee-owners to invest in our local communities and themselves through initiatives that make Dudek a great place to work! Our cultural programs include:
DuGreen: Our sustainability initiative, which works to improve our environmental footprint
DuGood: Our philanthropic initiative, which seeks to support the communities in which we live and work through fundraising challenges, office-based giving and opportunity to take a paid volunteer day each year.
eDUcate: Our educational outreach program where we aim to foster interest in our work and careers in the environmental and engineering field by participating in educational events in our communities.
DuWell: Our wellness initiative, aimed at providing education on wellness, benefit resources, and preventive care
At Dudek, we recognize that different perspectives, inclusivity, trust and belonging build a stronger culture and add value to our firm. Dudek's Employee Resource (ERGs) operate as diversity champions within Dudek and create a safe space for underrepresented employees and their allies to support, collaborate, network, and brainstorm ways to make Dudek’s work community more inclusive. We proudly support our 4 Employee Resource Groups (ERG’s):
Women at Dudek
Members of the Lesbian, Gay, Bisexual, Transgender, Queer (LGBTQ+) community
Black, Indigenous, and People of Color (BIPOC) employees
Disabled employees (all disabilities, seen / unseen)
Learn more about our culture.
About The Job
A Restoration Field Specialist I is a leader who oversees field operations, ensures project success, and fosters a collaborative team environment. A Restoration Field Specialist I has a combination of technical expertise, team leadership, and field implementation skills to support ecological restoration and landscape projects. A Restoration Field Specialist I works closely with field leads, project managers, and clients to ensure projects are completed safely, efficiently, and to the highest standards.
Learn more about the projects you will have the opportunity to shape.
Who You Are
To thrive at Dudek, you should be comfortable with accountability, collaboration, flexibility while being a resourceful and independent thinker. We look for curious, solution-focused people who can adapt quickly to an ever-changing industry. There is no single way to solve a problem, so we encourage innovation.
Duties and Responsibilities (may include some or all of the below):
Oversees and assigns daily tasks to large crews, ensuring efficient work execution.
Fosters a strong team mentality, working effectively with individuals of diverse backgrounds, knowledge, and skill levels.
Mentors, trains, and supports crew members, promoting professional growth and development.
Leads by example, providing guidance on tool usage, safety, and best practices.
Uses advanced knowledge of ecological restoration techniques, plant identification, and specialized tools.
Troubleshoots field issues, adapting project execution strategies to overcome challenges.
Communicates and assists other supervisors and managers with logistics, crew assignments, and scheduling to meet project demands.
Coordinates crew transportation, equipment needs, and material deliveries.
Works closely with project managers to anticipate and address project-related logistical challenges.
Follows and administers all safety procedures, ensuring strict adherence to company and regulatory safety protocols.
Leads Daily Task Hazard Analyses (DTHA) and tailgate safety meetings to reinforce a culture of safety.
Trains employees on workplace safety, proper tool use, and environmental compliance.
Provides technical input to project team members and clients to ensure project success while focusing on in-the-field implementation.
Oversees project execution, ensuring adherence to plans, specifications, budgets, and timelines.
Coordinates with supervisors and managers to adjust work plans, address challenges, and optimize efficiency.
Ensures proper documentation of work completed, including daily reports and field assessments.
Minimum Requirements
6+ years’ experience in landscaping, habitat restoration, construction, or similar outdoor labor.
High school diploma or equivalent.
Experience leading larger field crews and providing hands-on training.
Must possess a valid driver’s license and have active personal automobile liability insurance by first day of employment.
* As a federal contractor, successful candidates are required to pass the following pre-employment requirements prior to beginning employment: pre - employment drug test and background check.
Preferred Qualifications
Bachelor’s degree in Biology, Environmental Science, or other relevant field.
Certifications in restoration ecology, pesticide application, or heavy equipment operation.
Prior experience in field lead or assistant field lead roles.
First Aid/CPR certification.
Bilingual in English and Spanish (preferred but not required).
Physical Requirements
Working Conditions:
This job may require working on a computer, sitting or standing for long periods of time in an office or remote office setting.
This job requires attending meetings, both in person and virtually, and speaking on the phone with government agency representatives, members of the public, and others
This job operates in an outdoor or office-based environment and this role routinely uses standard office equipment such as computers, phones, printers, etc.
This job requires project site visits which are based outdoors which can include excessive noise, uneven walking surfaces, extreme weather, moving vehicles and equipment.
Physical Requirements:
The physical demands described here are representative of those that must be met in order to successfully perform the essential functions of the job.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Outdoor activity may involve walking/trekking in uneven terrain over long distances in extreme weather conditions for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proposed Salary Range: $31-45/hourly*
*Final agreed upon compensation will be based on a variety of factors including but not limited to an individual’s related experience, education, certifications, skills, and work location.
Perks of Being a Dudekian
At Dudek we will provide you with a competitive salary in an environment that promotes growth, career development, and a flexible work–life balance. Dudek offers an array of benefits, from medical, dental, and vision coverage, to the discretionary bonuses, based on firmwide, divisional, and individual performance.
We also offer a yearly merit review, an employee stock ownership program, and dog friendly offices! To honor our key value of well-being, Dudek provides generous Paid Time Off (PTO) packages for both salaried and hourly employees. If you’re tired of an overly bureaucratic decision-making process and want to be part of a work culture that puts its employees first, speak with your recruiter to learn more about the great perks of being a Dudekian.
Dudek is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
Dudek is a U.S.-based employer. All positions are based in the U.S. and require U.S. work authorization.
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MSP L2 Remote Desktop Support Technician
Support Specialist Job 14 miles from Solana Beach
Hello,
I am reaching out today because we are looking to hire a Remote Tier 2 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.
Here is a brief summary of the Job Description:
Location: 100% Remote
Direct Hire / FTE
3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician
Salary: $65k per year
Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
Effective resolution of escalation tickets - Root Cause Analysis
Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
Good Knowledge of RMM tools - Datto and Huntress
Familiar with ConnectWise, RMM
Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
Strong documentation skills and providing exceptional service to clients
If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.
Best,
Desired Skills and Experience
Tier 2, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
On-call/Substitute - Student Support Bilingual (Arabic, Farsi, Pashto, Spanish)
Support Specialist Job 22 miles from Solana Beach
WHAT ITS LIKE TO WORK HERE: Ask our employees and the one word they'd use to describe working at Cajon Valley is "family." Our culture, plus continuous opportunities for growth, have resulted in a workplace that is the best place to Live, Work, Play and Raise a Family.
View Job Description
Applications are accepted online only.
Detailed Resume.
Requirements / Qualifications
Comments and Other Information
Applicants are notified via email of the status of their application within two weeks of application deadline. Non-Discrimination Policy Cajon Valley Union School District programs, activities, and practices shall be free from unlawful discrimination, harassment, intimidation, and bullying based on actual or perceived race, color, ancestry, national origin, ethnic group identification, age, religion, marital or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity, or gender expression; or on the basis of a person's association with a person or group with one or more of these actual or perceived characteristics. A copy of CVUSD's uniform complaint policy and CVUSD's non-discrimination policy are available upon request. For questions or concerns regarding equity and Title lX, please contact: Michelle Hayes, Assistant Superintendent, Personnel Services 750 E. Main Street El Cajon, CA 92020 ************ ********************** For application status, email: *********************** Ready to apply? If our District culture and this job sounds like a fit for you, then click on the 'apply' button below. Good luck!
For more information about this position, go to the pdf file here *************************************************************************** Paraprofessional-**********4418.pdf
IT Support Specialist
Support Specialist Job 21 miles from Solana Beach
CDM Service Group is a centralized office that provides our Construction, Distribution, and Manufacturing companies with various administrative functions, services, and support for their businesses.
Our employees love the small yet strong team atmosphere. Because we value our employees, we strive to provide a competitive salary and benefits package, including medical; dental; 401k; voluntary benefits; disability; life insurance; paid vacation, holiday, volunteer & sick time; paid parental leave; student loan paydown program; and EAP.
Successful applicant will have the ability to quickly and effectively troubleshoot and prioritize issues, multitask, and maintain skills required to provide technical support to the organization. Excellent interpersonal and oral/written communications, attention to detail, and a positive/productive attitude are also expected of applicant. Construction industry experience preferred but not required.
Required Skills, Knowledge, Qualifications and Experience:
A.S. degree and 2 years' experience in PC Support/Network Administration or a minimum of 3 years' experience and relevant certifications.
Excellent understanding of general and high-level concepts of PC computing and networking.
Experience with backup technologies.
Experience with Microsoft O365 applications (Teams, SharePoint, OneDrive, Outlook)
Experience with network technologies (Firewalls, switches and AP's)
Working knowledge of various systems/software/cloud services including but not limited to Microsoft O365/SharePoint/Teams, Penta, Bluebeam, Buzzbid, OST/QB, AL Mobile and Autodesk products.
Physical criteria: ability to lift and safely move up to 50lbs of equipment, potentially up and downstairs.
Bilingual (English /Spanish) is a plus.
Main Duties and Responsibilities:
Provide technical support to internal users by utilizing IT Helpdesk ticketing system.
Imaging and deploying laptops.
Support and maintain laptop, mobile, server and network infrastructure.
Lead Project updates of existing software and installation of new.
Perform scheduled systems maintenance, updates, and off hours testing.
Travel as necessary to job sites and other locations for installation of network equipment.
Document processes and procedures and provide end user training in either individual or group sessions.
Other duties as needed.
CDM is proud to be an Equal Opportunity, Affirmative Action, E-Verify, and Drug Free Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Product Business Support Specialist
Support Specialist Job 14 miles from Solana Beach
Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!
The ideal candidate will be an experienced insurance professional with a strong background in commercial property and casualty insurance products, and a thorough understanding of the relationship between insurance products and systems.
WHAT YOU WILL DO
Provides project management for product business solutions, from end-to-end, to ensure that project objectives are met.
Partners with business leaders and executives to identify gaps in processes, write requirements and define project roadmap(s) aligned with company strategy.
Elicits, analyzes, and documents detailed business solutions that arise from changes across multiple teams and systems.
Works with business partners to plan and convert project roadmap(s) into phases and workstreams.
Gathers rates, rules, and forms requirements (proprietary or ISO based) from Product and Actuarial teams and coordinates with IT and Underwriting (UW) implementation liaison(s) as needed to align regulatory filings and effective dates across multiple systems.
Coordinates updated requirements as filing objections may change rates, rules, or forms implementation.
Works with business and technical subject matter experts to track dependencies and gaps in processes and clearly define and document solutions.
Works with participating business and technical teams to ensure proper resource allocation to achieve the successful outcome of product business solutions.
Creates touch points and provides updates to stakeholders regarding project objectives, schedule, status, conflicts, and dependencies.
Pro-actively monitors project activities, resource constraints, and working team progress. Communicates with IT and other partners any issues that require attention.
Coordinates Product and Actuarial user acceptance testing (UAT) and user access to appropriate environments.
Coordinates test case documentation with UW and Product and logs test case results.
Ensures test errors are reported with appropriate documentation to IT partners.
Follows up with IT for timing and resource availability for testing fixes with business subject matter experts.
Provides support for UAT and test defect resolution. Coordinates and documents test cases and results to ensure accurate and timely reporting and re-testing of issues.
Supports implementation of product business solutions and provides post-implementation support of deployed business solutions.
Participates in coordinating the deployment and implementation of business solutions for product changes as they relate to rates, rules, and forms.
Partners with PMO, IT, and Underwriting in planning and execution to align deployment deliverables.
Communicate with LOB partners to resolve and align expectations where there are shared system impacts.
Fast tracks progress of internal development work and provides support for feature enhancements, including documentation, and project management.
Provides ongoing production support, including responding to user issues, collaborating with technical teams to analyze and resolve reported issues.
Assigns, documents, and tracks business issues as they evolve through the entire implementation life cycle, ensuring resolution. Escalates delays and roadblocks and works with SMEs to ensure system implementation and business processes are aligned on effective dates and filed and approved for rates, rules, and forms.
EDUCATION AND SKILLS
Bachelor's degree from four-year college or university required with a major or emphasis in Business, Information Technology, Insurance, or related field. Additional experience may be considered in lieu of degree.
Minimum 5 years of insurance experience required.
Minimum 3 years of relevant technical insurance product (rates, rules, forms) experience required.
Project management experience in prior roles desired.
CERTIFICATES, LICENSES, REGISTRATIONS
Chartered Property Casualty Underwriter (CPCU), Associate in Insurance (AINS) or other insurance industry designation desirable. Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or CAPM certifications a plus.
KNOWLEDGE AND SKILLS
Knowledge of the insurance end-to-end process.
Understanding of dependencies, process when changes are made in one area that affects others downstream.
Outstanding communication and documentation skills, in both business process and technical formats required.
Expertise in project management techniques is foundational.
High level business knowledge in at least one functional business area is expected.
Working experience interacting with Information Systems and Technical Engineers is essential.
Strong analytical skills, ability to create compelling business cases; Team-oriented focus; ability to conduct effective meetings with business and project teams; ability to create and interpret business user needs into specifications.
Understanding of the insurance product implementation lifecycles and experience in writing business requirements and business test specifications.
Working knowledge of Jira, Confluence and Visio preferred.
We are currently not offering employment sponsorship for this opportunity.
#LI-JF1 #LI-Hybrid
The current range for this position is
$83,017.13 - $140,002.70
This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.
WHY JOIN ICW GROUP?
• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 11 paid holidays throughout the calendar year
• Want to continue learning? We'll support you 100%
ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.
___________________
Job Category
Actuarial
Design Applications Specialist I (Oceanside, CA)
Support Specialist Job 16 miles from Solana Beach
We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.
Job Summary
A successful Design Applications Specialist understands the requirements of a project by reviewing construction documents and specifications. The DAS effectively communicates with our sales agents/customers in order to design factory drawing layouts that meet the projects application. Requested deliverables range from factory submittal drawings, lighting layouts and/or 3D models.
Key Tasks & Responsibilities (Essential Functions)
* Design factory drawings based on construction documents, specifications, and/or sales agent/customer directive i.e., fixture schedules, details, single line diagrams, etc.
* Utilize Adobe Illustrator, and at times SolidWorks, to create and review factory submittal drawings
* Possess and maintain a solid understanding of Alight product lines and Acuity controls products portfolio
* Manages own workload to ensure projects are completed on schedule with the supervision of the manager
* Supports our sales agents/customers as it pertains to project specific technical questions for their product applications
* Collaborate and assist on special projects through teams and/or on-site meetings with the ASM, Engineering, Design and Development and Inside Sales teams
* Actively contributes to a culture of problem solving and continuous improvement
Experience (minimum experience required
* Bachelor's degree or relevant technical experience
* 0-2 years' experience
* Understanding of 2D drafting
* Strong Design and Analytical skills
* Basic/Intermediate knowledge of Adobe Creative Suite (including, but not limited to, Illustrator)
* Basic/Intermediate knowledge of SolidWorks a plus
* Strong Problem-Solving skills
* Comprehensive understanding of Engineering documents
* Excellent verbal and written communication skills
* Ability to work semi-remotely (required on-site 3 days a week minimum)
* Industry standard Soft Skills
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Please click here and here for more information.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at **************. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
E-Verify Participation Poster
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The range for this position is $40,200.00 to $72,400.00. Placement within this range may vary, depending on the applicant's experience and geographic location. For a list of our benefits, click here
Nearest Major Market: San Diego
Job Segment: Drafting, Machinist, Sustainability, Telemarketing, Inside Sales, Engineering, Manufacturing, Energy, Sales
Information Technology Field Technician
Support Specialist Job 14 miles from Solana Beach
Minimum Experience 3+ Years of Field Services/Support Technician
As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team
Desired Qualifications:
BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience
One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or cluster
Provide assistance for network relates issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
MTSS / STUDENT SUPPORT SPECIALIST
Support Specialist Job 26 miles from Solana Beach
This is a Grant Funded Position until June 2027, with the potential to continue as additional grant funding is secured. INTERNAL APPLICANTS PLEASE SEND YOUR LETTER OF INTEREST TO H.R. by June 19, 2025* BASIC FUNCTION: Under the supervision of the School Site Administrator, the MTSS/Student Support Specialist will support the implementation of the School Site/District's Multi-Tiered System of Supports (MTSS). This role involves facilitating systems, policies, and procedures related to academic, behavioral, and social-emotional interventions, including Student Support Teams (SST) and Section 504 Plan coordination. The MTSS/Student Support Specialist will collaborate with school administration to ensure the MTSS framework implementation, analyze student data, and provide professional development. This role will collaborate with students, families, and teachers to ensure compliance with legal
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License or Certificate: Possession of a valid California Pupil Personnel Services (PPS) Credential Possession of a valid driver's license and insurance Interest in obtaining an Administrative Credential (preferred but not required).
Requirements / Qualifications 1. Letter of Introduction 2. Resume 3. 3 Letters of Recommendation 4.. Credential & Certificates All required material is to be attached to the Ed-Join application. No hard copies, emailed copies or faxed copies will be accepted.
Requirements / Qualifications
Comments and Other Information
Candidates are being sought with a current California Education Specialist Instruction Credential in Moderate/SEVERE. AUTISM AUTHORIZATION * Preferred EL Authorization required. The Fallbrook Union High School District prohibits unlawful discrimination against and/or harassment of district employees and job applicants on the basis of actual or perceived race, color, national origin, ancestry, religious creed, age, marital status, pregnancy, physical or mental disability, medical condition, veteran status, gender, sex or sexual orientation at any district site and/or activity. ANY OFFER OF EMPLOYMENT IS SUBJECT TO A CRIMINAL HISTORY CHECK AND DRUG SCREEN SUBJECT WILL BE BARRED FROM EMPLOYMENT IF HE/SHE HAS A PRIOR CONVICTION FOR A SERIOUS OR VIOLENT FELONY OR A POSITIVE DRUG SCREEN.
For more information about this position, go to the pdf file here *************************************************************************** Description***********0902490.pdf