Specialist Jobs in Towson, MD

Job Description Dynamic Solutions Technology, LLC, is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC. Responsibilities: Responsible for providing first-tier support, consisting of technical and problem resolution support and consistently deliver superior support that results in positive customer experiences in a mission-driven organization Technicians will troubleshoot and resolve issues with laptop PCs, portable monitors, portable printers, portable scanners, laptop docking stations, desktop PCs, PC projectors, color LaserJet printers, personal LaserJet printers, flatbed scanners, Canon high-speed scanning fax machines, government provided mobile devices Accept user support tickets that come into the Help Desk via telephone, email or IT Support Ticket Ensure compliance with all gov't policies, procedures and timelines for ticket escalation and resolution Assist end users and troubleshoot issues, ask probing questions, listen, and record data, capture details and actions performed in all customer tickets Resolve issues using the knowledgebase, escalate tickets immediately to appropriate support teams by assigning proper ticket priority and verifying customer names, contact information, location, issue, device impacted, error codes, and attaching screen shots Provide customer follow up support for open, outstanding support requests and strive for a timely resolution Provides enhanced desktop and user support service to VIP customers Contributes knowledge and updated information to maintain the Desktop Support Standard Operating Procedures (SOPs) and Training manuals for support Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook. Qualifications Requirements: High Scholl Diploma or GED certificate Minimum 3 years of relevant experience At minimum, Security clearance/investigation of a Tier1/National Agency Check w/Inquiries ( NACI ) Preferred Qualifications and Skills: One or more of the following industry certifications is highly desired. • Help Desk Institute (HDI) • CompTIA A • CompTIA Network • CompTIA Security • MCSA: Windows 10 • MCSE: Desktop Infrastructure • MCDST: Microsoft Certified Desktop Support Technician • ITIL Foundation (Within 3 months from date of hire) Have knowledge of commercial off-the-shelf (COTS) applications (such as Adobe Acrobat and the Microsoft Office suite), and networking. Experience working in help desk ticketing platforms, type and document notes in real-time while engaged with the customer on the phone ITSM tools with experience in processes for Service Requests, Incidents, Change and Problem Management Ability to work independently and as a team member Ability to complete concurrent tasks Ability to learn and apply technical concepts to assigned duties. Excellent oral and written skills. Excellent critical thinking skills. Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Job Description Employee Standards: Support department objectives and company goals Be a team player Sustain a positive, enthusiastic and professional attitude at all times Accommodate requests with a smile and “can do” attitude Adhere to manager directives Maintain a professional appearance and demeanor Arrive on time, properly dressed and prepared to work Perform all duties in a timely, accurate, honest and professional manner Communicate with customers professionally and in accordance with customer service standards Be respectful of others Tasks/Responsibilities: Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues and advise user on appropriate action Research questions using available information resources Log interactions and administer help desk software Redirect problems to correct resource Maintain and document spare part inventory Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Inform management of recurring problems Stay current with system information, changes and updates Other duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained in order to perform such duties. Qualifications Must be a US person, as described in Title 22 Chapter I Subchapter M Part 120 Subpart C § 120.62 Associate’s degree or completion of coursework at a technical school or equivalent related experience Strong customer service skills Working knowledge of fundamental operations of relevant software, hardware and other equipment Knowledge of relevant call tracking applications Related experience and training in troubleshooting and providing help desk support Experience with software deployment tools Hands-on expertise with network printers and peripheral devices and mobile devices Ability to assist users remotely using remote access tools Reporting: This position reports directly to the Sr. Director of Operations Skills/Requirements: Ability to maintain confidentially Needs to be receptive to and accepting guidance from others Ability to deal with difficult people and problems Able to work well in a team environment Able to work in a diverse group of people Attention to detail Willing to work overtime as necessary Ability to multi-task and prioritize assignments Perform other duties as assigned Travel as needed Physical Demands: Able to sit for long periods of time Able to lift up to 30 pounds Additional Information Schedule: Monday-Friday 8:30am-5:00pm What we offer: Excellent full time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Job DescriptionDescription: Bizzell US is seeking three (3) customer-focused Tier 1 Help Desk Support Specialists to provide first-line technical support for approximately 800 users across the Federal Occupational Health (FOH) enterprise. This role is responsible for resolving user issues related to FOH’s customized systems, applications, hardware, email, and other IT services, and for ensuring high responsiveness and service delivery via the designated ticketing system. Please note: This job posting is part of a contract bid opportunity and is intended to identify potential candidates for inclusion in our proposal to a client. This is not an immediate job opening. Employment is contingent upon the award of the contract. Key Responsibilities End-User Support Provide real-time phone, email, and remote support for Tier 1 incidents related to: Login credentials and user access issues Email problems Application errors or slowness Printer and hardware setup and troubleshooting General workstation issues Serve as the first point of contact and ensure courteous and professional interactions with all users. Ticket Queue Management Monitor, categorize, and prioritize tickets in the government-provided ticketing system. Ensure initial responses are provided within 2 hours during normal business hours (7 AM – 6 PM EST). Track and update tickets through resolution or escalate to Tier 2/engineering staff per protocol. Call Volume Handling Manage incoming calls and support requests, maintaining Support ~100–165 weekly tickets with rotating shift coverage. Escalation & Collaboration Identify incidents that require escalation and route them appropriately to application support analysts or systems engineers. Work collaboratively with OCIO staff, field technicians, and internal IT teams to ensure timely issue resolution. User Education & Documentation Provide guidance to users on best practices and system use. Document resolutions and contribute to a knowledge base of common issues and solutions. Assist with system rollout communications and basic training when required. Requirements: Required Qualifications High School diploma or equivalent; Associate’s or Bachelor's degree in IT or related field preferred. 2+ years of experience in an IT help desk or technical support role. Familiarity with troubleshooting Windows OS, Microsoft Office, email clients, and basic networking. Excellent customer service, communication, and multitasking skills. Experience using IT ticketing systems (ServiceNow preferred). Preferred Qualifications Experience supporting federal government or healthcare IT environments. CompTIA A+, HDI, or other help desk certifications. Knowledge of GOTS systems or HHS-specific applications. Work Environment Rotating shifts covering 7 AM – 6 PM EST Monday–Friday. Hybrid work schedule, with on-site presence at Rockville, MD location required for certain shifts. May require occasional extended hours during incidents or rollouts.

Job Description Job Title: SharePoint Governance and Corporate IT Support Specialist, Junior Onsite Work: 5 Days a Week Job Summary: LCG is seeking a SharePoint & IT Support Specialist, Junior to assist with maintaining our SharePoint Online environment and providing Tier 1 support for internal IT needs. This entry-level role offers an opportunity to gain hands-on experience in SharePoint governance, user support, and corporate IT operations. The ideal candidate is eager to learn, detail-oriented, and enjoys helping others use technology effectively. Key Responsibilities SharePoint Assistance & Governance Support Support the SharePoint team with day-to-day platform administration tasks. Help monitor site structure, permissions, and document organization. Assist in identifying and updating outdated content or broken links. Participate in routine audits to help maintain governance and compliance. Contribute to updating documentation and Standard Operating Procedures (SOPs). User Support & Training Provide basic support for SharePoint and Microsoft 365 tools (Teams, OneDrive, Outlook). Assist in onboarding new users and providing guidance on SharePoint basics. Record and escalate recurring issues or feedback to senior staff. Help maintain user guides and FAQs. Corporate IT Support (Tier 1) Respond to basic helpdesk tickets related to hardware, software, account access, and M365 issues. Troubleshoot and resolve common problems with support from senior IT staff. Document solutions and update knowledge base entries. Collaboration & Growth Work closely with Corporate Operations to understand user needs. Learn and contribute to improving platform usability and support materials. Participate in team discussions to suggest small process improvements. Qualifications 2–3 years of experience in an IT support or SharePoint-related role. Associate degree, relevant certification, or equivalent experience preferred. Basic understanding of SharePoint Online and Microsoft 365 tools. Willingness to learn about governance models, metadata, and user permissions. Strong interest in IT support and helping others with technical issues. Excellent communication skills and attention to detail. Customer-focused mindset with a desire to grow professionally. Compensation and Benefits The projected compensation range for this position is $70,000 to $80,000 annually benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience. LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits. Devoted to Fair and Inclusive Practices All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at *************. Securing Your Data Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or ************************* emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at *************. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Job Description About Us: Formed in 1924 Cowan Systems is a subsidiary of Schneider National headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business. Starting out as one man’s entrepreneurial spirit, has grown into six unique divisions that operate throughout the country. Today, Cowan’s state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating out of 40 locations nationwide. Due to continued growth, Cowan Systems, LLC is seeking the top talent in the industry to join our team. Cowan Systems, LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables, and custom reporting. Our 100% supply chain solution includes local and long-haul trucking services, brokerage, warehousing, and driver leasing. Cowan is committed to providing a healthy, safe, and stable work environment that promotes individual success, equal opportunity for learning, and professional growth. In our family-oriented environment, we treat everyone with dignity and respect. Through the emphasis of our team-work philosophy, we maintain a balance between professionalism and the ability to have fun. Our Mission: At Cowan Systems, LLC our mission is to provide logistics and transportation services that create value for our clients, suppliers, employees, and owners. We pursue our work with diligence, intelligence, and a high regard for the safety of our employees, stakeholders, and the public. Our Vision: Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best in class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence. Our Values: Safety of our team drives every decision we make. An entrepreneurial spirit fostered by healthy work environments. Fiscal responsibility Exceptional Customer service Cowan Culture: At Cowan Systems LLC, our most valuable strength is our people – with diverse backgrounds and experiences we prioritize personal and professional development. We are a company that explores innovative ideas and encourages creativity. Our success is fueled by cultivating and inspiring our community through open & honest communication. Together, we provide exceptional service to our partners and our peers. Cowan is NOT defined by what we do as individuals, but who we are as a team. The Technical Analyst will provide exceptional customer service and act as an initial point of contact for end-users in the corporate headquarters and remote locations. The Technical Analyst assists staff with technical support of desktop computers, applications, telecommunications and related technology across our 24x7 enterprise. Support includes interaction with application software and operating systems to diagnose and resolve unique, recurring and non-recurring problems and documenting issues in the help desk ticketing system. Responsibilities require independent analyses, communication and problem solving skills. This position reports to the Service Desk Supervisor. Responsibilities include: Support and maintenance of the desktops, laptops, IP phones, mobile phones, printers and peripherals on the corporate network. Support of the company's enterprise virtual desktop and application delivery software systems in conjunction with other members of the IT staff. Accurately log all support requests in the Help Desk system software. Acknowledge, troubleshoot and resolve all assigned tickets; escalate and follow through when necessary especially in system down situations. Responsible for creation, deletion and modification of user accounts and Microsoft O365 mailboxes. Maintain user accounts, groups, permissions and licenses in Microsoft O365 and Azure Active Directory. Responsible to communicate all system related issues to IT staff through channels set forth by management. Facilitates moves, additions, and changes of computer and phone related equipment as required. Perform user profile data migrations and restorations. Maintenance of hardware and software inventory within the Asset Management system. Assist next level IT support staff as necessary. Other tasks as assigned. Qualifications BA/BS degree in a computing discipline and 1 year of work experience or 2-3 years providing PC desktop support in a corporate WAN environment. Previous experience supporting Microsoft Windows 10 in a corporate environment required. Experience supporting Microsoft Office with comprehensive knowledge of Outlook required. Experience with desktop imaging software. Familiarity with VoIP, general telecom and associated technologies a plus. Experienced supporting enterprise-level multifunction printer/copiers/scanners also helpful. Additional: Strong customer-service orientation. Effective interpersonal and relationship-building skills. Ability to present ideas in user-friendly language to both technical and non-technical end-users. Ability to multi-task and remain calm and composed under pressure. Ability to lift and carry related computer & networking equipment. Ability to climb ladders and stairs. Must possess a valid driver's license and a vehicle for travel to other offices in the Baltimore metro area. Employee Benefits: Yearly salary: $50k-$55k (Depending on knowledge & experience) Full benefits - Medical, Vision, and Dental Life, Short- and Long-Term Disability PTO (sick & vacation) and 401K

Job Description Do you have an interest in information technology? Do you like helping others? Do you enjoy troubleshooting and solving problems? If so, you may be a great fit for our team! We are seeking a Help Desk Technician to join our growing team here at Connsci. This individual will be working closely with one of our clients and will be focused on both supporting recurring business operations as well as special projects. Specifically, this person will troubleshoot common computer, networking, and access issues in a Windows/Microsoft/Outlook environment. This individual will also work in Active Directory for providing password resets and other support tasks. From time to time this individual may also participate in special projects, such as annual lifecycle refresh and organization-wide device upgrades, which involve communicating with customer administration and performing hardware assessments. Responsibilities: Organize, prioritize, and assist with daily technical support in organizations with different support requirements. Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools. Test new hardware and software systems and packages prior to deployment. Assist with managing the help desk ticket queue on a daily basis; creating, routing, and remedying tickets. Work with other technical teams to resolve large scale issues. Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. Basic Qualifications: At least 1 year of experience in a Help Desk role or in providing technical support to end users At least 1 year of experience with Windows based hardware, operating system, and printers Active Secret clearance per Federal Stipulation Active Security+ certification Ability to lift up to 50 pounds/23 Kg At this time, Connsci will not sponsor a new applicant for employment authorization for this position. Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.

The Help Desk Technician is responsible for deploying and supporting information systems technologies and infrastructure. In addition to handling daily support requests, this role includes maintaining and troubleshooting specific technologies related to hardware, software, and networking. The technician will use strong communication, analytical, and problem-solving abilities to identify, address, and resolve issues, while also providing recommendations to help optimize the value of IT system investments. Essential Job Functions: Respond to incoming help requests from end users via the help desk system, phone, email, and chat in a professional and courteous manner. Provide support for the installation, configuration, testing, maintenance, monitoring, and troubleshooting of end-user workstations, including hardware, software, networked peripherals, and cabling. Assist in analyzing and developing new processes and related documentation; ensure existing documentation remains current and accurate. Manage user access and hardware setup, configuration, or removal on an ongoing basis. Participate in annual projects assigned by management, such as hardware/software upgrades, system migrations, efficiency improvements, security initiatives, and business-aligned technology objectives. Develop user support materials, including help sheets and FAQ documents, to aid end-user self-service. Conduct on-site and remote diagnostics and troubleshooting for workstation issues, and implement appropriate corrective solutions. Maintain an up-to-date inventory of all workstations and technical equipment, including their current status. Skills & Competencies Required: 2+ years experience as Help Desk Technician Associates Degree preferred, or combination of work experience and college Minimum of COMPTIA A+, Network +, or general IT certification(s) preferred Additional Information: In accordance with Washington D.C. pay transparency law, the salary range for this position is $60,000 – $75,000 annually. Healthcare benefits are available and will be discussed prior to the first interview. Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. #LI-Onsite

Job Description IT Support Specialist Contact Discovery Services - Washington, DC Triage, manage, and escalate issues via internal IT ticketing systems. Provide technical support and troubleshooting for hardware, software, network and user issues including onboarding/offboarding of employees and contractors. Install, configure, and maintain computer systems and software applications. Assist with monitoring and maintaining computer networks, including servers, routers, switches, and firewalls. Collaborate with cross-functional teams to develop and implement IT solutions. Assist with system audits and ensure compliance with security protocols and ISO 270001 certification. Assist in the planning and execution of IT projects. Create and maintain documentation of IT systems and procedures. Execute monthly OS and application patching and maintain vulnerability reporting and detection system. Additional duties assigned by management. EXPERIENCE: Bachelor's degree in Computer Science, Information Technology, or a related field preferred but not required Minimum of 4 years of experience in IT support or a similar role Strong knowledge of Windows and Linux operating systems Proficiency in networking concepts and protocols Experience administering Active Directory and user account permissions Experience with server administration and virtualization technologies (i.e., VMware, Hyper-V, Horizon) Solid understanding of cybersecurity principles and best practices, including interfacing with external IT and security providers Experience with Microsoft 365, including setup, configuration, and troubleshooting Familiarity with storage systems and their administration (i.e. Nimble, TrueNAS) Proficiency in utilizing ERD tools for vulnerability management and security monitoring Experience with RMM tools and scripting/automation QUALIFICATIONS: Ability to communicate effectively and tactfully in both verbally and in written format. Ability to work extended hours when necessary to ensure client deadlines are met. Ability to demonstrate superior organizational skills with acute attention to detail. Ability to work effectively under pressure in time sensitive situations. Ability to work well in a team environment, as well as independently. Ability to prioritize multiple projects with similar deadlines. Ability to troubleshoot and communicate results to a team. Ability to identify IT needs and work to scope, receive approval and execute independently. (self-starter) PREFERRED SKILLS BUT NOT REQUIRED: Professional certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, or equivalent Experience with scripting or programming languages (i.e., Python, PowerShell, JavaScript) Working knowledge of 270001 Experience with eDiscovery infrastructure support (i.e. Relativity, Nuix) SALARY RANGE: $65,000.00 - $75,000.00 ABOUT CONTACT: Contact Discovery Services delivers best in class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring our customers have access to the highest level of customer service and the most qualified resources. Our team members are comprised of talented engineers, analysts, and project managers from all walks of life. We concentrate on engineering “outside-the-box” solutions to help organize discovery so our clients can focus on developing case strategy and leaving the heavy lifting to us. Employees are encouraged to actively participate in the development of new ideas, technology, and processes to ensure our customers receive the highest level of service. We offer competitive benefits, work schedule flexibility, and coordinate various company activities throughout the year. If you are looking to be part of an exciting, fast paced environment then we want to hear from you. Powered by JazzHR csv IdF3zGg

Job Description Technical Support Specialist G2025-04207 About the job We are seeking a highly skilled Technical Support Specialist with strong expertise in molecular biology and next-generation sequencing (NGS) to join our team. This role involves providing technical assistance, troubleshooting, and guidance to our clients in NGS workflows and related molecular biology applications. The ideal candidate will be a proficient English speaker with a solid academic background in molecular biology and hands-on experience in NGS techniques. A master’s degree in molecular biology with relevant NGS experience is preferred; Ph.D. holders are highly regarded. *This position will be based in the Psomagen office in Rockville, Maryland (on-site). * Compensation may be adjusted based on your experience and skill set. Responsibilities Act as the primary technical contact for customers, addressing inquiries, providing troubleshooting assistance, and offering guidance on NGS-related projects and molecular biology applications. Conduct training sessions and technical demonstrations to educate clients on NGS workflows, protocols, and best practices. Collaborate with clients to understand and address their technical requirements, delivering exceptional customer service and tailored solutions. Assist in optimizing NGS workflows, ensuring accuracy and efficiency in experimental design and data interpretation. Provide scientific input and feedback to internal teams, including R&D and sales, to support product improvement and development. Document and report client interactions and technical issues to enhance customer support resources and develop a knowledge base. Qualifications & Preference Education: Master’s degree in Molecular Biology, Genetics, Biotechnology, or a related field, with a preference for candidates with relevant NGS experience; Ph.D. holders are highly regarded. Experience: Proven expertise in NGS experimentation and data analysis, with hands-on experience in library preparation, sequencing, and bioinformatics analysis. Technical Skills: Strong background in molecular biology techniques, particularly in NGS applications, with the ability to troubleshoot complex experimental challenges. Customer-Facing Skills: Excellent communication skills in English, with the ability to effectively support clients in a technical capacity. Preferred: Previous experience in a technical support or customer service role is a plus, especially in settings requiring technical troubleshooting and client interaction. Analytical and problem-solving skills to address complex technical issues. Ability to work independently and collaboratively in a dynamic environment. Strong attention to detail and organizational skills to manage multiple client interactions and document technical support cases. Benefits Medical, Dental, and Vision insurance (100% employer-paid premium) 401K with immediate participation and company match after 1 year 24 days of paid time-off with roll over or cashing option Long-term employment cashable vacation 2-hour off for an annual check-up Lunch allowance and drinkware reimbursement Visa sponsorship is offered when needed Money Gifts for congratulatory/condolences Free gym facilities near the company Company Overview Psomagen, Inc., founded in 2004 in Rockville, MD, is at the forefront of genetic and genomic testing. The company offers cutting-edge genomic services through next-generation and Sanger sequencing with data analysis services for applications in basic research and clinic diagnostics. The service laboratory has been certified under the Clinical Laboratory Improvement Amendments (CLIA) and accredited by the College of American Pathologists (CAP), which demonstrates the highest level of quality and safety in the market.Listed on the KOSDAQ in July 2020, the company is rapidly expanding its business from B2B to B2C and from Research to Clinical markets. The company has broadened the capabilities in the healthcare space such as at-home kits for analysis of genetic traits and microbiome profiles. With CLIA-certified and CAP-accredited laboratories, the company is looking to further expand service offerings in the clinical laboratory diagnostics market such as a laboratory-developed test (LDT) for COVID-19.As an EEO/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.

Job Description Are you passionate about delivering exceptional patient experiences? Do you thrive in a fast-paced, community-focused environment? Health Care for the Homeless is seeking a Dental Service Specialist to support our interdisciplinary dental operations and ensure high-quality care for our clients. In this essential on-site role, you'll serve as the welcoming face of our dental clinic, managing front desk operations, patient intake, scheduling, and insurance verifications. Your contributions will directly impact the well-being of our community’s most vulnerable populations. Key Responsibilities: Greet and register patients, ensuring all demographics and insurance details are accurate. Manage front desk operations including appointment scheduling, patient communications, and referral tracking. Process releases of information and maintain compliance with HIPAA regulations. Facilitate smooth patient discharges, including referrals and follow-up scheduling. Support interdisciplinary teams and uphold a positive, service-oriented environment. What We’re Looking For: Education: High school diploma or GED required; Associate degree preferred. Experience: 2+ years in a dental clinic or similar healthcare setting. 2+ years of customer service experience. Familiarity with Electronic Health Records (EHR) and practice management systems. Skills: Strong verbal and written communication, problem-solving, and multitasking abilities. Ability to remain calm and professional in challenging situations. Other Requirements: Personal vehicle and valid Maryland driver’s license. Preferred Qualifications: Previous dental office experience. Security or de-escalation training. Health Care for the Homeless is an equal opportunity employer.

Job Description Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email, chat and web/intranet. Help Desk analysts use remote assistance to assist customers if the customers PC is connected to the network. Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available information resources, including an IT Help Desk knowledge base. Help Desk Analysts follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed. Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Analysts work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. Help Desk analysts are currently remote due to COVID-19 but may be asked to work on site (White Oak, MD) as directed by the Customer. Analysts must be prepared to switch dynamically from remote to on-site as needed. WORK EXPERIENCE REQUIREMENTS Help Desk Analysts should demonstrate the core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis. They should possess proven excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills. Excellent problem-solving skills and broad understanding of relationships between hardware and applications are necessary. Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10. Required professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties. Must be able to obtain Public Trust security clearance. Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations. EDUCATION REQUIREMENTS: Help Desk Specialists should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification preferred. Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire. As an equal opportunity employer, Symposit LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Symposit LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable laws. Symposit LLC participates in E-Verify. For more information please visit: ******************** Powered by JazzHR jP5hFEUL7g

Job Description If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Senior Program Officer for Quality Assurance, the Program Specialist for Data, Quality, & Monitoring will support Global Refuge in delivering high quality programs and services for unaccompanied children and families. The position will contribute to all internal quality control, onsite monitoring, desk monitoring, service evaluation, and case processing activities. Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including: medical, dental, vision available the first day of employment generous paid time off including 20 days of vacation, 12 days of sick leave, 12 days of paid holiday 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave company 403(b) contribution of 3%, an additional 7% match which vests immediately At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers. DUTIES Provide support to Senior Program Officer for Quality Assurance in oversight of program quality and quality assessment tools. Provide data entry including creating and auditing electronic case files in Global Refuge's internal case management system. Conduct data reporting in order to organize information, identify concerns, highlight trends, etc. Uploading referral documents into the Global Refuge case management system and tracking compliance of programmatic outcomes. Assist Program Officer for Compliance and Quality Assurance to complete audits of all Unaccompanied Children's (UC) case files in the UC Portal to ensure program compliance with Office of Refugee Resettlement policy and procedure for file maintenance. Identify noncompliance trends as well as demographic trends and elevate to the SPO for QA. Assist with various programmatic communication processes and tools, including program memos, network communications, informational materials, and other communications and tools. Maintain up to date standard operating procedures, reporting calendars, and distribution lists. Aid the Monitoring and Evaluation team during annual monitoring visits by conducting personnel training log audits, client file audits, and data analysis to inform corrective action plans based on compliance data for previous fiscal year. Occasionally travel onsite to partner agencies to assist with in-person monitoring visits as assigned. Aid with headquarters monitoring visit preparation including collecting memos, training plans, informal communications, throughout the year and filing reports. Providing administrative support for funding proposals as needed. QUALIFICATIONS Bachelor's Degree and 2 years of work experience in data analysis or human services program support or an equivalent combination of education and experience. Proficient in web communications technology, including Microsoft Teams, Zoom, etc. Experience working in a non-profit organization preferred. Possess analytical reasoning, ability to interpret and evaluate complex information, while identifying patterns and essential issues. Demonstrated effective written and oral communication skills. Ability to manage and prioritize multiple projects in a fast-paced dynamic working environment. Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants. SPECIAL POSITION REQUIREMENTS Bilingual in Spanish and English preferred but not required Ability and willingness to travel to sites and attend relevant conferences up to 10%. Valid driver's license required Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify. We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

Job DescriptionDescription: Diverse Systems Group, LLC is seeking a skilled and motivated IT Service Desk professional who will be responsible for providing advanced technical support and guidance to end-users, resolving complex issues efficiently, and ensuring the smooth operation of the Walter Reed National Military Medical Center (WRNMMC) Information Technology environment. Job Summary: Respond promptly to inquiries from end-users via phone, email, or chat, employing active listening and critical thinking to accurately assess and address issues. Utilizes a systematic approach to problem-solving, including thorough analysis and troubleshooting techniques, to identify underlying causes and provide effective solutions. comprehensive technical support and guidance to end-users, offering detailed explanations and step-by-step instructions tailored to their technical proficiency level. Advise users on best practices for utilizing hardware, software, and systems effectively, ensuring optimal performance and user satisfaction. Serve as the primary point of contact for users encountering challenges with computer software, hardware, and operating systems. Demonstrate excellent communication skills and a customer-centric approach, fostering positive relationships with end-users and instilling confidence in the support process. Act as a reliable escalation point for unresolved or highly intricate technical issues, collaborating closely with cross-functional teams and external vendors to expedite resolution. Apply advanced troubleshooting methodologies and diagnostic tools to mitigate risks and minimize downtime, prioritizing user productivity and system stability. Cultivate specialized expertise in specific technology domains, such as networking, cybersecurity, cloud computing, or enterprise applications. Participate in ongoing training and certification programs to enhance proficiency and stay current with emerging technologies, enabling informed decision-making and proactive problem-solving. Assist in managing call overflow during peak service periods, maintaining service level agreements (SLAs) and ensuring timely response to user inquiries. Offers flexible availability to provide support during off-peak hours or staff shortages, contributing to seamless service delivery and user satisfaction. Other duties as assigned. Supervisory Responsibility: No Requirements: Skills & Abilities: expertise in diagnosing and resolving complex hardware, software, and network issues. Proficiency in troubleshooting Windows and Mac operating systems, Microsoft Office Suite, Active Directory, Exchange, and other enterprise applications. Solid understanding of networking concepts (TCP/IP, DNS, DHCP) and experience with network troubleshooting tools. Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively. Strong customer service orientation and the ability to remain calm and professional under pressure. Education/Experience: 6+ years of IT service desk or equivalent experience. Certification(s): Minimum certification – CompTia Security + or higher certification required Baseline certification as stipulated in DoD 8140.01/8570.01-M shall be completed prior to start date. Clearance: Must have a Secret security clearance and be able to maintain. Nice to have: N/A

Job Description Help Desk Support Technician needed for our education client in Towson, MD. The Help Desk Support Technician will provide remote technology support. Six month contract position with possible extension or contract to hire consideration. The non-negotiable pay rate is $17.75 per hour. Essential Duties: Communicates with all levels of customers. Installs and configures applications and other supported software packages Performs basic troubleshooting and triage of computers via remote computer access and phone. Resolves routine issues and problems related to hardware and software Creates tickets for all problems called into the Technology Helpdesk. Quickly escalates issues and problems that are not resolvable as necessary Assists clients with resolving device related issues via telephone support. Helps determine technical needs of supported systems. Participates as team member on projects Records activities in the service desk software system Updates/Creates internal supported system documentation Communicate technical issues, risks, and approaches to clients. Qualifications: Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment. Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency is required. Experience with remote troubleshooting is preferred. A+ (Remote Technician) and Network+ certifications are preferred. Must be able to work a 7.5 hour day between 7:00 am-4:15 pm Monday through Friday with a 30 minute non paid lunch on site for two weeks before working remotely. Must be able to pass a FBI background check and drug test. Swift Staffing offers weekly pay, sick pay hours, health insurance, a one time longevity bonus, referral bonuses, holiday pay and a Roth IRA plan. Certain restrictions apply.

Job DescriptionCome make your mark with Watermark!🎖️ FOUNDED BY USAF VETERANS in 2007, we are proud to be a Service-Disabled Veteran Owned Small Business. 🌎 SUBJECT MATTER EXPERTS specializing in security and risk management. We’re intimately familiar with DOD security programs and mission requirements. ⭐ OUR CORE VALUES drive every action we take as a company. We strive to exhibit PERSPECTIVE, PASSION, COMMUNICATION, INTEGRITY AND ETHICS, and BALANCE in all we do. 💲 COMPETITIVE BENEFITS PACKAGE to address our employees’ physical, mental, emotional, and financial well-being. This includes 100% employer- paid medical insurance, ample paid leave, a free employee assistance program, and a competitive 401k savings plan. At Watermark, our people come first! Information Operations Specialist In this role you will…. Perform technical communications vulnerability assessments of computer networks, Industrial Control Systems, radio, wireless, and other communication systems that directly support the Mission Assurance Programs or mission critical assets on DoD installations or other agencies’ facilities. Assess cybersecurity operations including configuration management, intrusion detection system, network security, routers, firewalls, and switches. Experience Requirements: Understanding of pre-assessment phase activities (e.g. Mission Analysis and Pre-Site Survey) Assessment phase activities to include onsite vulnerability and risk assessments Post assessment phase activities (e.g., Post Analysis, Report Writing, and Major Command follow-up) Education Requirements: Bachelor’s of Science degree in Computer Science or equivalent field A minimum of 3-5 years experience working in the Information Technology field Security Clearance Requirements: TS/SCI Other Requirements: May be required to move equipment/files weighing up to 50 pounds Requires ability to consistently perform repetitive tasks including filing and scanning May require sedentary work at least 50% of the time Reports to a physical location which occasionally requires the ability to traverse between buildings Ability to manage stress with a high degree of maturity/professionalism Demonstrated critical thinking and leadership skills and the ability to work well with others Effective verbal and written communication skills Other duties as assigned This position is currently contingent on funding. Watermark provides salary ranges with job postings in states where it is legally required; any other salary ranges associated with our postings are third party estimates and may not be an accurate reflection of Watermark’s total compensation package. Multiple considerations are taken into account when determining the final salary/hourly rate, including but not limited to, Contract Wage Determination, education and certifications, relevant work experience, related skills and competencies, as well as Federal Government Contract Labor Categories. Central to Watermark’s employment philosophy is the wellbeing of our employees which is why we offer a robust benefits package and wellness program alongside of annual base compensation. Watermark Risk Management International, LLC is an equal opportunity and affirmative action employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Powered by JazzHR xofx PwFUzC

Bright Beginnings, Inc. is a non-profit organization that operates early childhood and family learning centers for families experiencing homelessness. Our mission is to meet the needs of children and families living in homeless environments by providing children with a safe, nurturing educational environment; preparing children to enter kindergarten ready to learn; and supporting homeless parents to stabilize their home lives and become self-sufficient. BBI is seeking an LCSW, LPC, or LMHC to serve as our Child & Family Trauma Specialist and is responsible for the overall planning, implementation, coordination, evaluation, and ongoing administration of trauma-informed care at Bright Beginnings. The position is responsible for the full implementation and delivery of high quality, comprehensive services to children and families. The individual will have considerable ability to understand chronic homelessness, intergenerational poverty, their causes, and two generational approaches and solutions. This person must have the ability to provide effective leadership to plan and direct the work of others and the ability to establish effective working relationships with the public and others, and the ability to communicate effectively both orally and in writing. Must be well versed in the Head Start Performance Standards and Other Regulations, Child Abuse regulations, and District of Columbia Municipal Regulations (DCMR). Essential Duties: Responsible for the overall trauma-informed care at Bright Beginnings. Provide trauma-informed and culturally competent therapy sessions to clients. Sessions may be individual, family, or group therapy. To monitor and evaluate clients’ progress respecting confidentiality issues for project evaluation purposes. Maintain a caseload of individual clients. Coordinate clinical trauma training for the graduate student program. Provide clinical supervision to graduate interns. To ensure that the therapy provided is of the highest possible professional standard and that the work is safe and ethical. Perform assessments including assessments of mental health needs and risk assessments. Plan and implement therapy applying psychological principles when working with individuals and groups to assist in changing, improving, understanding, or managing situations. Build relationships with clients and evaluate clients’ outcomes. Write reports, keep records, and provide written and verbal reports, respecting client confidentiality issues. Complete and submit required monthly reports to the Therapeutic Services Manager through HMIS, ChildPlus, and the End of Month Report to the Head Start Enterprise System (HSES). Supervise and maintain accurate and timely written/electronic records; including end-of-month reports, assessments, special education documentation, screening instruments, anecdotal observations, documents for all transitions, and other required forms. (ChildPlus, HSES). Ensure overall compliance with local, state, and federal standards and regulations. Maintain confidentiality of information at all times. Attend all training, staff meetings, and team meetings as required. Actively participate in community and program-wide activities and events increasing awareness of program services offered through BBI. Work collectively with all program staff. Other duties as assigned. Qualifications: Mission and culture alignment; Master’s degree preferred in social work; counseling, psychology, or psychotherapy. LCSW, LPC, or LMHC required. Well-versed in the Head Start Performance Standards and other regulations including but not limited to child abuse regulations and District of Columbia OSSE Licensing Regulations; Extensive knowledge of person-centered therapeutic theory practice and interventions; Extensive theoretical understanding of group therapy; A proven track record in the counseling arena; Sound awareness of and willingness to implement professional boundaries; Must maintain training and professional development credits current; Spanish – speaking and writing preferred, but not required; Excellent organizational, time management, and communication skills; Strong written and verbal communication; Track record of establishing effective working relationships with colleagues at all levels across teams; Must have the ability to maintain a cooperative, diplomatic working relationship with co-workers, supervisors, families, and the community; Must demonstrate flexibility in work settings, maturity of judgment, and ability to work collegially; Strong computer skills with expertise in Windows-based programs, such as the Microsoft Office Suite; Must have DC local and Federal criminal record clearance, Child Protective Register check status, and substance abuse testing; and Documentation of Tuberculin-free condition and health screening on an annual basis. Physical Demands: Be able to lift 25-50 lbs. Be able to walk, squat/kneel, sit on the floor, see, hear, and speak. Be able to raise objects from a lower to a higher location or move objects horizontally from one location to another. Be able to sit for extended periods of time in front of a computer. Employee Acknowledgment: The is intended to provide an overview of the requirements of the position. As such, it is not necessarily all-inclusive, and the job may require other essential and/or non-essential functions, duties, or responsibilities not listed herein. Management, at its sole discretion, reserves the right to change, alter, and/or otherwise modify this at any time. Nothing in this job description is intended to create a contract of employment of any type or kind. Employment at Bright Beginnings is strictly on an at-will basis.

Job Description Schedule: Several shift types available, the center is open 24/7. We are mainly looking for overnight or weekend shifts (training schedule will differ). will support a Government agency that requires US Citizenship. Datawiz Corporation is a Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011 certifications. With strong qualifications in Building, Securing and Managing IT infrastructure for Public and Commercial Sectors. Datawiz holds a strong position and reputation providing support to various federal agencies to meet their small-business utilization requirements with high caliber products and services offerings, for their critical business processes. Through our proven project management and cost engineering methodology services, we ensure that our clients get maximum return on their investment by managing systems to meet their current and future needs. Datawiz has a current opening for a Service Desk Analyst to support their Federal Government client on a full-time, long term contract. In this role, the Service Desk Analyst provides priority based categorization to track the progress of all incidents and restore degraded or disrupted services as quickly as possible. Responsibilities: Answer Help Desk phones and provide Tier I support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Identifies, researches, and resolves technical problems Possess strong customer service and communications skills Analyze, evaluate, and test software and hardware problems Handle heavy call volume Required: Minimum of 3 year(s) of experience working in help desk or related information technology. Candidates with experience using ServiceNow ticketing system. General knowledge and troubleshooting experience in Hardware, Wireless Network, and Mobile devices Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. Organizational skills with the ability to handle multiple tasks and projects at one time. This position supports a federal government agency that requires US Citizenship and Background Investigation. The candidate must be able to clear the Background Investigation in order to commence work. Datawiz offers the following Benefits: Medical Dental Vision Flexible Spending Account Health Savings Account Life and AD&D Short-Term Disability Long-Term Disability 401(k) Tuition Assistance Paid Time Off Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at ******************* . Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. GTSC participates in the E-Verify program in all locations as required by law. Learn more about the E-Verify program. Learn more about the E-Verify program.

Job DescriptionSalary: $25- $30 The Family Centered Specialist- Counselors will be responsible for managing a caseload of children, adolescents, and adults. Spending most of the time in the community, meeting with clients one-on-one in their home/community setting. Implementation of the individual's Psychiatric Rehabilitation Treatment plan. Provide care coordination that includes developing daily living skills, increasing community integration, and helping clients meet rehabilitation/treatment goals. Develop and maintain relationships with other providers in the community. Attend meetings and collaborate with the treatment team. Complete daily contact notes and monthly reports as required. Job Types: Full-time, Part-time, Contract

BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, and R&D program and strategic advisory support. Our clients – including NASA, DoD, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation. BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for four consecutive years and received a GovCon Contractor of the Year Award in 2023, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space. Job Description Bryce Space and Technology is seeking a highly capable Strategic Communications Research Specialist to support the Office of the Under Secretary of Defense for Acquisition and Sustainment (OUSD(A&S)) at the Department of Defense. This role provides critical strategic guidance and communication support services to ensure senior leaders effectively communicate organizational goals, initiatives, and outcomes across a range of audiences. Customer Background Information: The Office of the Under Secretary of Defense for Acquisition and Sustainment (OUSD(A&S)) serves as the principal advisor to the Secretary and Deputy Secretary of Defense on all matters related to acquisition, sustainment, logistics, industrial policy, and defense procurement across the Department of Defense (DoD). OUSD(A&S) is responsible for developing, implementing, and overseeing policies that enable the delivery of defense capabilities effectively, efficiently, and affordably in support of national security objectives. OUSD(A&S) leads initiatives to modernize acquisition processes, strengthen the defense industrial base, promote innovation, and ensure the lifecycle sustainment of military systems. The office also provides oversight of key areas including supply chain resilience, operational energy, environmental and safety compliance, and materiel readiness to maintain military effectiveness and global competitiveness. Minimum Knowledge and Description of the work: Develop and provide senior leaders with expert recommendations on crafting strategic communication plans that advance OUSD(A&S)’s mission and objectives. Translate complex technical and policy-driven activities into clear, compelling messages for both technical and non-technical audiences. Work closely with senior leadership to draft, edit, and finalize high-level briefings, speeches, papers, and presentations that articulate the Department’s acquisition and sustainment priorities. Build draft products—including briefings and papers—based on high-level intent and target audience guidance, ensuring alignment with organizational messaging and strategic objectives. Ensure that technical activities are effectively connected to the broader organizational strategy and communicated in a way that resonates with stakeholders. Coordinate strategic communication efforts with internal and external agencies and organizations, ensuring alignment with broader Departmental initiatives. Develop, implement, and maintain standardized strategic communication planning tools to promote consistency across initiatives and over time. Monitor, assess, and report on the effectiveness of strategic communication initiatives, adapting strategies based on feedback and evolving policy landscapes. Provide rapid, responsive communication products in response to policy changes or emerging priorities that may have strategic impacts on OUSD(A&S). Draft and coordinate organizational content, including weekly activity reports, Congressional testimony, newsletter content, year-in-review summaries, National Defense Strategy initiatives, and workforce messages. Support logistical planning and messaging for large organizational meetings, such as All-Hands or Town Hall events. Design and implement programs to familiarize internal and external stakeholders with the capabilities and services offered by OUSD(A&S). Coordinate closely with executive administrative support and International Cooperation teams to manage logistics, security clearances, and communication with venue contacts for domestic (CONUS) and international (OCONUS) senior leadership engagements. Provide well-informed recommendations regarding the acceptance, de-confliction, and prioritization of speaking engagements and public events in coordination with Public Affairs, legal advisors, executive support staff, and other relevant OUSD(A&S) personnel. Qualifications BA/BS degree in Communications or Public Affairs 5 years of executive level support experience, experience with Department of Defense (DoD) and other federal agencies is preferred. Proven ability to liaise effectively with technical communities across the Services and with external stakeholders. Must have the ability to multi-task across multiple projects. Experience developing and managing strategic communication plans, with a demonstrated ability to adapt to changing priorities and feedback. Excellent writing, editing, and verbal communication skills, with the ability to produce high-quality materials under tight deadlines. Strong organizational skills, including the ability to coordinate complex logistical requirements for high-level events and engagements. Familiarity with Department of Defense public affairs practices, protocols, and security requirements is preferred. Educational Requirements: BA/BS from an accredited college or university is required Experience Requirements: 5 years of relative experience Additional Information Must posses Active TS/SCI security clearance. This position is subject to contract award. BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program. All your information will be kept confidential according to EEO guidelines.