What does a Service Supervisor do?

A patient access supervisor is an individual who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.

While similarities exist, there are also some differences between service supervisors and supervisor, patient access. For instance, service supervisor responsibilities require skills such as "cleanliness," "safety procedures," "direct supervision," and "professional development." Whereas a supervisor, patient access is skilled in "customer service," "revenue cycle," "medical terminology," and "hipaa." This is part of what separates the two careers.

A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that service supervisor responsibilities requires skills like "patients," "cleanliness," "patient care," and "front end." But a team leader/supervisor might use other skills in their typical duties, such as, "sales floor," "continuous improvement," "customer care," and "windows."

A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a service supervisor is likely to be skilled in "patient care," "direct supervision," "professional development," and "basic math," while a typical service lead is skilled in "food service," "food safety," "exceptional client," and "client service."

A managing supervisor is an individual who is responsible for managing staff members and providing reports about their progress and development in the organization. Managing supervisors must represent the company to the external parties and should exhibit excellent leadership. They are expected to assist in the hiring process and selection of staff members for the company and train them on their new assignments. They must also maintain proper discipline among the staff members to avoid conflicts.

Even though a few skill sets overlap between service supervisors and managing supervisors, there are some differences that are important to note. For one, a service supervisor might have more use for skills like "cleanliness," "safety procedures," "patient care," and "direct supervision." Meanwhile, some responsibilities of managing supervisors require skills like "customer service," "oversight," "hipaa," and "project management. "