How long does it take to become a Service Supervisor?

It takes 5 years of professional experience to become a service supervisor. That is the time it takes to learn specific service supervisor skills, but does not account for time spent in formal education. If you include the normal education requirements to complete a college degree, then it takes 8 to 10 years years to become a service supervisor.

How much does a customer service supervisor earn?

A customer service supervisor earns an average of about $62,000 a year. However, in the U.S., customer service supervisors can earn anywhere from about $26,000 to about $100,000 a year. Customer service supervisors in the U.S. earn the most in San Francisco, where the average salary is about $73,000 a year, or 16% more than the national average.

What are the 5 roles of a supervisor?

The five roles of a supervisor are educator, sponsor, coach, counselor, and director. Every supervisor role utilizes some combination of these five roles when leading a team. A supervisor acts as an educator when their employees and team members are new, when processes or conditions change, or when discussing performance expectations.

What credentials are needed to be a supervisor?

To be a supervisor, specific credentials may be required depending on the field within which you are supervising. For example, a nursing supervisor would be required to have a degree in nursing, and an engineering supervisor would be required to have a degree in engineering.

How To Become A Service Supervisor: What It Is and Career Path

What is a service supervisor and how to become one

Updated January 8, 2025

4 min read

A service supervisor is a person who oversees and manages the delivery of services to customers. They are responsible for ensuring that the services provided meet customer expectations and are delivered efficiently and effectively. Service supervisors typically work in industries such as hospitality, retail, and healthcare, where customer service is a critical aspect of the business. They may be responsible for managing a team of service staff, scheduling shifts, and resolving customer complaints.

ScoreService SupervisorUS Average

Salary

4.1

Avg. Salary $52,539

Avg. Salary $59,228

Stability Level

8.0

Growth Rate 6%

Growth Rate 0.3%

Diversity

4.3

Race

American Indian and Alaska Native 0.64%

Asian 5.27%

Black or African American 9.90%

Hispanic or Latino 19.00%

Unknown 4.73%

White 60.46%

Gender

female 45.93%

male 54.07%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress Level

8.0

Stress level is high

7.1 - high

Complexity Level

8.7

Complexity Level is advanced

7 - challenging

Work Life Balance

6.2

Work Life balance is fair

6.4 - fair

What are the pros and cons of being a Service Supervisor?

Pros

Opportunity for leadership and management experience
Ability to train and mentor employees
Competitive salary and benefits packages
Flexible scheduling options in some industries
Creative problem-solving and critical thinking skills are valued

Cons

High levels of stress due to managing a team and dealing with customer complaints
Long hours, including weekends and holidays, may be required
Need to maintain a positive attitude even in difficult situations
Difficult to balance the needs of employees, customers, and company goals
Must be able to handle conflict resolution effectively

Key steps to become a service supervisor

Explore service supervisor education requirements

Most common service supervisor degrees

Bachelor's

53.1 %

Associate

19.1 %

High School Diploma

11.3 %

Start to develop specific service supervisor skills

Skills	Percentages
Patients	10.70%
Cleanliness	6.57%
Safety Procedures	6.09%
Patient Care	5.16%
Direct Supervision	4.93%

Complete relevant service supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New service supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service supervisor based on U.S. Bureau of Labor Statistics data and data from real service supervisor resumes.

Research service supervisor duties and responsibilities

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.

Prepare your service supervisor resume

When your background is strong enough, you can start writing your service supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Service Supervisor Resume templates

Build a professional Service Supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Service Supervisor resume.