Service Advisor Jobs in Henderson, NV

Customer Service Insurance Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! This position requires you to be onsite. Must live within 50 miles of the Las Vegas Site: 420 E Pilot Rd, Las Vegas NV, 89119 About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Job Overview Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs! As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries. Why You Should Join Us Competitive Pay: $18-$20/hour! Paid Training: Enjoy 100% paid professional training. Full-Time Hours: 40+ hours/week, with weekends as needed. Retirement Plans: 401 (k) with company matching. Health Benefits: Medical, Dental, Vision, and Wellness Benefits. EAP Support: Access our Employee Assistance Program for added support. Paid Time Off: Recharge with generous PTO. Employee Discounts: Great savings on various products and services! Referral Bonuses: Earn money for referring friends! Career Growth: 84% of managers promoted within. Bonus Opportunities: Unlock extra earnings through bonus programs! What We're Looking For Must be at least 18 years old to apply. Education: High School Diploma or GED equivalent is required. Experience: Preferred 6 months to 1 year of relevant work experience in healthcare or Insurance industry. We want you to hit the ground running! Availability: Must have open availability during our hours of operation - flexibility is key! This position requires you to be onsite. Must live within 50 miles of the Las Vegas Site: 420 E Pilot Rd, Las Vegas NV, 89119 Key Skills System Navigation: Ability to navigate system tools to search for answers & information Customer Interaction: Engage with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations. Transaction Management: Handle daily client service tasks. A self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance while completing collegiate-level coursework to prepare for the state exam. Performance Review: Participate in weekly assessments of quality standards, key metrics, and personal performance. Critical Thinking: Ability to assess situations and develop empathetic solutions. Service-Oriented: A personal drive to serve others with compassion. Organizational Skills: Strong organizational abilities are crucial for success in this role. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Interested in Becoming Part of Our Team? Visit us at ***************** and connect with us on Facebook, LinkedIn, and Twitter.

Join Minute Loan Center About Us: At Minute Loan Center (MLC), we believe in working hard, playing hard, and treating each other like family. We are a consumer finance company specializing in providing instant funds through various loan opportunities, including online options. Our employees are trained in underwriting, collections, marketing, sales, customer service, and store management. Why Work With Us? Although we operate retail stores, our online platform and services are exceptional, with most customer interactions happening online or over the phone. Qualifications: High school diploma or GED 1 year of customer service experience required 1 year of consumer loan experience required 1 year of cash handling experience required Benefits: On-the-Job Training Contests and Bonuses No Late Evenings No Sundays Health Insurance Dental Insurance Vision Insurance 401(k) Savings Plan with Matching Paid Time Off Company Holidays Direct Deposit Payroll Advance Program What You Need to Succeed as a Customer Service Representative (CSR): Excellent customer service skills with at least 1 year of experience Strong sales skills, including cross-selling Enjoy public contact Ability to work well under pressure Problem-solving skills Our Commitment to Safety: Our people are the heart of our company and our number one asset. We are dedicated to providing safe working conditions and have invested in measures to keep employees healthy during the COVID-19 pandemic. Safety is a core value at MLC, and we have established enhanced cleaning and sanitization protocols, along with providing personal protective equipment to all employees, including masks and hand sanitizer. Ensuring the well-being of our team members is a top priority.

Sun Auto Tire & Service operates multiple locations and is expanding! We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning. The Service Advisor is responsible for selling and promoting all products and services offered by Sun Auto by following the company's store standards and expectations. COMPENSATION: $48K-$100K depending on experience Benefits: Competitive Bi-Weekly Pay Tuition Reimbursement, up to $3,00 annually Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement!!! Principal Duties and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques. Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services. Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. Track all new returns, core returns and warranty parts for individual customers Other duties as assigned Qualifications: High School Diploma or equivalent Must be at least 18 years old Prior experience as a Service Advisor is highly preferred, but not required Professional appearance and proven ability to work in a process driven environment Possess a current and valid driver's license Ability to work Monday - Saturday Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand. This is a great opportunity to join a team that's offers growth & recognizes hard work. Benefits: Great working environment Paid Training Medical Dental and Vision insurance 401K RESPONSIBILITIES: Greet customers promptly in a friendly manner Obtain customer and vehicle information Provide excellent customer service to all customers Clearly report all vehicle symptoms as described by the customer Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Explain all completed work and charges to customers REQUIREMENTS: Proven record of achieving exceptional Customer Satisfaction Previous customer service experience Above average energy level A desire for a long term career with a growing organization Personal and professional integrity

McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Las Vegas area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers! What We Offer: * Health Insurance - 80% of employee premiums are company paid! * Free Dental & Vision insurance for employees! * Life Insurance Policy * 401(k) plan with company match * PTO and Vacation Days * Training * Fantastic Culture and Work Environment SUMMARY Greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, estimate the additional cost and telephone the customer for permission to do the work, also advise customers on other available services. Manage operations at the service counter as outlined below as well as the closing of repair orders on the same day they are finished. ESSENTIAL DUTIES Essential Duties include the following. Other duties may be assigned. At the start of each shift review with the person or person's dispatching work to see what the current work load it. Answer phones by the third ring, and handle telephone inquiries regarding appointments and work in process, updates, etc. Greets customers in a timely, friendly manner and obtains vehicle information to completely write a repair order that includes but is not limited to the complaint, contract information, and accounting information, establishes customer's method of payment. Obtains customer's signature on repair order; provides customer with a copy. Obtains credit approval, if necessary. Note expected ETA of vehicle and unit number. Down loads Health Report when obtaining vehicle information Provides a complete and accurate written cost estimate for labor and parts, every time a repair order is written. Also include the warranties and recalls that are needed, start the appropriate I-Know case or Advocate case and tag the keys correctly. Make sure every discussion with the customer is noted in RPM. This needs to happen each and every time the repair plan is updated or changes have been made. Make sure the Repair Order status is correct. It should be the first thing that is reviewed when going into a repair order and the last item looked at when exiting the repair order. Alternate billing customer is noted on each task. Once the customer has dropped the vehicle off , ensure that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Note the parking spot on the card and make sure the vehicle is properly dressed. Notify dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Maintains high customer satisfaction standards. Maintains a professional appearance. Keeps work area clean and organized at all times MARGINAL DUTIES Fill in as needed as dispatcher and weekend foreman. SUPERVISORY RESPONSIBILITIES QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE * Two to four years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Automotive Service Excellence (ASE) Certifications Manufacturer Training Valid Driver's License PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; use hands to finger, handle, or feel; and climb or balance WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job; the employee is occasionally exposed to: * Wet and/or humid conditions * Moving mechanical parts * Fumes or airborne particles * Toxic or caustic chemicals * Outdoor weather conditions * Extreme heat * Risk of electrical shock * Vibration The noise level in the work environment is moderate

Why Great Gray Group & RPAG? RPAG is a wholly owned subsidiary of Great Gray Group, LLC. Acquired in 2024, RPAG hosts the industry's leading retirement plan practice management platform. Designed for elite advisors and institutions, our goal is to create successful outcomes by protecting plan fiduciaries and engaging plan participants. Our efficient and scalable technology platform provides our members with actionable insights, allowing them to make data-driven decisions for their retirement plan clients. At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us. The Role RPAG is looking to add an Advisor Services Trainer on our Customer Success/Support Team. This is a customer-facing role responsible for providing impactful coaching and a best-in-class service experience for our retirement plan advisor clients. Strong communication skills are a must, as the role includes building and maintaining working relationships with clients, team members, and other departments throughout the organization. Location This position will work from our Las Vegas, NV office. Great Gray Group currently supports a hybrid work model with 4 days onsite, and 1 day remote. Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer. Responsibilities Lead video and in-person advisor trainings on best practices to grow retirement advisory practices Communicate to advisors the features and value adds included in the advisor portal and how they can be used to support best practices Conduct demonstrations and trainings on new technology features and technology capabilities, both in virtually and in-person Serve as a team lead for Advisor Service Associates and the point of contact for any escalated service questions of greater complexity regarding our proprietary Advisor Web Portal Provide daily guidance and coaching to Advisor Service team on best practices and service-level expectations for engaging with advisors Ability to attend/travel to company events to interact with clients, conduct demos, and assist with event logistics/preparations (minimal travel is expected -approximately 1-2 weeks per year) Complete other related duties as assigned Qualifications & Experience Bachelor's degree 3+ years of relevant work experience in the financial services retirement industry Experience with retirement advisor business and knowledge of best practices in industry Strong customer service orientation and ability to build relationships and trust with internal and external clients and other key stakeholders Strong communication skills when working with clients, peers, senior management, team members and vendors Familiarity with finance industry terminology, products and services and confidence with learning our web portal Ability to manage multiple projects and deliverables simultaneously Excellent written/verbal communication skills and use of grammar Excellent organizational skills and attention to detail - timely and accurate follow-up is key! Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively Commitment to culture requires a demonstration of professionalism, attendance, accountability, customer/client focus, and teamwork Benefits We have a comprehensive and competitive benefits package at Great Gray Group. Some of the highlights are: Be an integral part of an early-stage, high-growth organization! Hybrid work environment Competitive compensation package including 401(k) with match opportunities Lifestyle spending allowance program Medical, Dental, Vision Insurance Employer-paid life and disability insurance Generous paid time off program Investor Background MDP is a leading private equity investment firm based in Chicago. Since MDP's formation in 1992, the firm has raised aggregate capital of over $28 billion and has completed over 150 platform investments. MDP invests across five dedicated industry verticals, including basic industries; business and government software and services; financial and transaction services; health care; and telecom, media, and technology services. Equal Employment Opportunity Policy Great Gray Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or other non-merit factor.

The United Nissan Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Forman Automotive Network as a caregiver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping him or her turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day. Responsibilities Who Would I Interact With? You will interact daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers. Your day-to-day responsibilities! * Setting, confirming and preparing for appointments with customers to expedite their service experience * Greeting customers in a timely and friendly manner * Providing an exceptional customer experience to drive loyalty * Determining vehicle needs based on customer information and a vehicle walk-around * Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle * Producing repair orders for customers with full transparency including cost and time estimates * Communicating frequently with Technicians and Parts Associates to ensure timely completion of work * Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed * Setting and achieving targeted sales goals * Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information * Creating a great vehicle delivery experience for the Customer * Following up with Customers to ensure satisfaction How will I know if I am successful? The performance of a Service Advisor is measured by achieving: * Targeted sales goals * Targeted Customer Satisfaction Index What are the requirements for this job? * High School diploma or equivalent * Proven ability to provide an exceptional customer experience * Ability to set and achieve targeted goals * Ability to thrive in a fast-paced environment with many priorities * Prior sales experience preferred but not required * Demonstrated communication and interpersonal skills * Organization and follow-up skills * Experience and desire to work with technology * Valid in-state driver's license and have and maintain an acceptable, safe driving record

About the Company: Friendly Ford - Las Vegas is a leading automotive dealership located in the heart of Las Vegas, Nevada. We strive to provide exceptional customer service and offer a wide range of new and used vehicles. Our dedicated and knowledgeable team is committed to making each customer's vehicle purchasing and ownership experience a positive one. Join our team and be a part of our success story! Description of the Role: Friendly Ford - Las Vegas is seeking a Service Advisor to join our dynamic team. As a Service Advisor, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs and expectations are met. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment. Benefits: Competitive compensation ranging from $65,000 to $120,000 per year 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Responsibilities: Interact with customers, both in person and via phone, to understand their automotive service requirements Provide accurate and detailed information about services and repairs, including cost estimates and timeline Schedule appointments and maintain a well-organized service schedule Collaborate with technicians to ensure timely completion of service jobs Address customer inquiries and concerns in a professional and timely manner Build and maintain strong customer relationships to foster repeat business Requirements: Previous experience as a Service Advisor in the automotive industry is preferred Ford experience preferred High school or equivalent (Preferred) Customer Service experience: 1 year (Preferred) Driver's License (Required) Must have a good driving record Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work in a fast-paced environment and handle multiple tasks Proficiency in computer systems and software, including CRM systems Equal Opportunity Employer: Friendly Ford - Las Vegas is an equal opportunity employer. We value diversity and welcome applicants from all backgrounds, without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.

Camping World is seeking a Collision Advisor to join our growing team. As a Collision Associate you will primarily be responsible for providing administrative support to the Collision and Service Department. You will coordinate with the Parts Department, Service Department and Collision Manager to schedule repair timelines and keep customers apprised of as work progress. What you'll do: Coordinate parts ordering and installation Coordinate with Insurance Companies on estimates and approvals Keep customers apprised of work progress What you'll need to have for the role: Previous collision/body shop experience preferred Previous RV product or camping lifestyle experience preferred Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills are required The ability to follow department procedures and policies Valid driver's license May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $10,000 - $50,000. Pay Range: $34,600.00-$46,700.00 Annual In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career! At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $89,000 - $120,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class: 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two Best in Class Benefits - Medical, Dental, Vision, wellness program and more! 401K Matching $1 to $1 up to 6% annually Tuition reimbursement for ASE Certifications State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins A free AAA Membership and numerous employee discounts Trusted Brand for over 120 years with 65 Million+ members in North America Closed Sundays Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities. Essential Duties * Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service. * Accurately document repairs, diagnostic and maintenance work into shop management system * Ensures all necessary BAR requirements are met in Repair Order preparation and documentation * Sources and estimates all needed parts for repairs to customer vehicles * Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc. * Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. * Performs minimal record keeping and other administrative functions required to support the business * Note: May require travel to different locations on an as needed basis Knowledge/Skills/Abilities * Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity * Effective organization, interpersonal and negotiation skills * Ability to work scheduled hours as necessitated by business need * Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email * Strong Member service focus * Automotive/mechanical background * Ability to drive vehicles equipped with manual transmission * Knowledge of equipment/tool operation and diagnostic/repair procedures Education & Experience / Licenses & Certification * Valid driver license and acceptable driving record * High School Diploma or equivalent certification (GED) * 3-5 years industry experience in auto repair * Automotive Service Excellence certification desired Work Environment/Physical Requirements * Ability to lift and or carry up to 40lbs * Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Replies within 24 hours The job duties of an Auto Service Advisor may include: Greeting customers and scheduling service appointments Cataloging customers concerns and comments Writing service orders and descriptions of problems and repairs Translating customers' repair problems into standard repair terminology Explaining repairs to customers Test-driving vehicles to confirm service repairs Estimating the cost and time needed for repairs Handling customer complaints Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.If you fill this position matches you then we encourage you to apply and we look forward to meeting you.We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. Service Advisor Responsibilities: Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Managing and overseeing the dealership's workflow and schedule. Calling customers to advise them about service changes or car pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. *************

Job Details LAS VEGAS, NV Full Time $20.00 Description AutoSavvy AutoSavvy is one of the largest and fastest growing automotive dealers in the country, and we are looking for talented individuals who can help us accomplish our lofty goals. We currently have 20 stores located in 11 different states and we are just getting started. AutoSavvy truly has a unique and distinct advantage in delivering value and savings for our customers, really, we're not just saying that. Join our team and help make car buying an ecstatic, satisfactory experience! Compensation: Starting at $20/hour Schedule: Monday - Friday only 8:00 AM - 5:00 PM Job Duties & Responsibilities: • Responsible for KPI in Customer Service including but not limited to: • CS Claims % (IUP) • Monthly CS claims cost gross • Claims CS cost p/car • Customer Service Satisfaction • Answer all calls to Customer Service Number • Open ticket resolution for all CS Claims management • Ensure that all qualified CS claims forms are properly filled out in the appropriate order with the customer and completed • Manage process for claim for qualified repairs • Record notes and steps in the process in CDK, DealerSocket, and all applicable systems • Authorize shop to run diagnostic to confirm issue • Get pictures of potential repairs • Work with CS manager to validate repair to confirm parts sourcing and timeline • Build estimate for parts • Build estimate for book hours • Communicate timeline and expectations with customer • Provide transportation and other support as necessary to ensure that the CS obligations are being appropriately met and customer experience is optimal given the circumstances • Manage customer process for unqualified repairs • Introduce partner vendors • Help through the resolution process • Confirm that customers have been helped and ticket is resolved • Provide back-up support as needed to the Warranty Administrator • Enter all sublets into CDK • Track and monitor all rental and loaner vehicles • Maintain all customer service reports • Additional duties as assigned Benefits: Medical, Dental, and Vision insurance HSA Match Pharmacy Discount Programs Employer paid Life Insurance Pet Insurance Employee Assistance Program Free Mental Health Sessions Retirement Plan with Matching Gym Discount Paid Holidays One of the best Paid Time Off policies in the industry! Employee Vehicle Purchase Program Required Skills & Abilities: • Ability to motivate and manage yourself • Positive, outgoing, can-do attitude • Excellent verbal and written communication skills • Excellent interpersonal, negotiation, and conflict resolution skills • Excellent organizational skills and attention to detail • Ability to prioritize tasks and to delegate them when appropriate • Ability to act with integrity, professionalism, and confidentiality • Proficient with Microsoft Office Suite or related software Required Experience: • Previous customer service experience required • Must be 18 years of age or older Physical Requirements: • The physical demands described within are representative of those that must be met by an employee to successfully perform. the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels. • Must be able to carry and transport up to 25 pounds up to 60 feet. • Requires sitting for extended periods of time. • Requires excellent visual acuity and manual dexterity. Must be able to type for extended periods of time. • Requires being able to hear and speak with others in-person or on the phone. All offers are contingent upon successfully passing of a pre-employment screening for illegal substances, background check, and having a clean motor vehicle report. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. TAG3

ALL LEVELS WELCOME TO APPLY (ENTRY THROUGH SENIOR LEVEL) This position is responsible for providing client service to our partners, intermediaries and plan sponsors. The Retirement Services Consultant will develop and maintain a detailed understanding of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. The Retirement Service Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting. We are hiring entry level through senior level associates so all experience levels are encouraged to apply. Essential Duties and Responsibilities: * Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. * The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. * Maintain and continue to grow detailed knowledge and understanding of retirement plan rules and Ascensus business and product offerings * Consistently provide a high level of consultative proactive client service in a professional manner. * Develop effective working relationships with team and internal departments in order to provide effective service for our clients. Successfully identify record and monitor assigned items; includes determining required action for resolution of client issues. * Ensure inquires and issues are resolved and service levels are met. * Provide thorough, high quality research, problem solving and issue resolution * Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle. * Participates in creating a strategy with Relationship manger to ensure client retention. * Identify, document and address risks through superior client service. Communicate with team in order to keep all informed and support current client strategy. * Assist in the management of vendor relationships on behalf of clients and partner. * Deliver client retention by anticipating client's needs, recommending changes or actions, in conjunction with the Relationship manager. * Achieve individual and team goals for service levels, growth and retention for assigned book of business. * Identify and document systematically "opportunity plans" working with Relationship Manager on a strategy to mitigate risk. * Achieve individual and team goals, for service levels, growth and retention risks through servicing your clients. * Proactively communicate with the client and partners regarding all components of service delivery. Solicit and share feedback with appropriate internal resources in order to improve the client experience. * Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients. * Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans' periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.). * Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients. * Educate client regarding plan features, product capabilities or Ascensus functionality and process. * Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process. * Act in the role as the subject matter expert on specific topics for initiatives with responsibility for training and assisting others across departments in area of expertise. * Provide training to members of team as opportunities arise. * Perform other duties and participate in or lead special projects as assigned. Minimum Requirements: * Bachelor's degree or equivalent work experience. * Direct client experience and Retirement Services industry experience or thorough knowledge preferred * Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred. * Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base. * Excellent presentation skills, business etiquette, client service skills and time management. * Demonstrated professionalism in all aspects of the role. * Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation. * Proficiency in Microsoft Office software applications, specifically Word and Excel required, Access and PowerPoint preferred. * Excellent analytical and problem resolution skills. * Knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype). * Ability to work in a team environment to ensure common goal of providing exceptional client service. * Ability to work well under pressure with multiple priorities and deadlines in a demanding environment. * Ability to make sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company. * Ability to work extended hours to meet business needs as required. * Quality focus with attention to detail. * Handle other essential tasks as assigned. The national average salary range for this role is $40K-80K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand in our service drives. Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today’s consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day. As a Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. Candidates with experience in retail automotive sales, finance management, business development or the service drive overall -- encouraged to apply! Benefits: Great working environment Paid Training Generous incentive and bonus programs Paid Vacations Medical Dental and Vision insurance 401K Responsibilities: Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Qualifications: Organized and friendly personality Dealership experience is preferred Knowledge of dealership drive lane Demonstrated ability to manage others Valid in-state driver's license

About the Role Are you passionate about delivering exceptional service and building strong relationships with customers? We are seeking a dynamic and motivated individual to join our team as a Member Service Consultant at our Sahara Branch in Las Vegas, NV. The Member Service Consultant is responsible for delivering exceptional service in person or via video to both members and the team. Performs a broad variety of member service functions including managing lobby traffic, opening, and servicing consumer and business accounts, interviewing, counseling, and cross-selling credit union products and services to deepen member relationship. The MSC is responsible for managing workload and taking action to achieve assigned sales and service goals. The MSC may work independently with additional duties such as opening and closing of the branch. Spanish skills required Schedule/Availability: Monday-Friday 10:15 AM -4:15 PM (one day off during the week, Monday or Wednesday, some flexibility) Saturdays 9:15 AM -1:15 PM (Saturdays required) Key Responsibilities: Responsible for opening and servicing consumer and business accounts, interviewing, counseling, and cross-selling credit union products and services to deepen member relationship. Performs account maintenance (such as address changes, disputes, replacement check and card orders, IRA maintenance, deposits, and payment processing) primarily by using the member facing remote delivery option whenever possible. Educates members on how future servicing needs may be facilitated digitally. Makes decisions on fee reversals, courtesy credit (service recovery) and provisional credit within assigned authority limit. Contacts prospective and current members via phone and/or email to offer information on products and services to obtain additional business. Manages lobby traffic. Engage with members by welcoming them with a warm friendly smile, pleasant demeanor, using their name, whenever possible and thanking them for their business. Enthusiastically greets and interacts with members to proactively identify and address their service or sales needs. Acts as member advocate resolving account service issues, connecting with experts as needed, and responding to member inquiries promptly and effectively throughout resolution. Has deep working knowledge of all products and services offered by the credit union. Exhibits strong sales and service skills, presenting relevant and beneficial products and services. Proactively educates members on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Takes action to meet assigned standards. Connects members to appropriate internal (i.e., video kiosk) or external partners (i.e., insurance and wealth management services) as necessary. Participates in branch development activities in coordination with branch management, community development and business development as needed. Answers questions and refers issues requiring second level support to appropriate personnel. Ensures members understand next steps, follows up as required and matters are resolved to the members satisfaction. Uses sound judgement and executes financial transactions in accordance with credit union policies and procedures while maintaining an acceptable record in daily balancing. Completes other duties as assigned including assisting with coverage needs at other locations or departments as necessary (Member Care Center, Account Services, or other back-office departments) Qualifications To perform this job successfully, an individual must possess strong multi-tasking, customer service and communication skills. individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience High school diploma or general education degree (GED) Minimum one year of sales or retail experience in fast-paced, customer service environment Computer Skills To perform this job successfully, an individual should have proficient skills navigating a PC and internet browser. The individual must have a working knowledge of Microsoft 365 products (Outlook, TEAMS, Word, Excel). The individual must have a working knowledge of smart phone and using APPs. Interpersonal Skills Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization, generally regarding routine matters for the purposes of giving and obtaining information or instructions, updating, or referring. Other Skills and Abilities Must possess strong written and oral communication skills and possess the ability to work independently to manage and follow-up on assigned tasks. Ability to multi-task, anticipate members' needs and creatively recommend solutions to provide a positive outcome. Must be punctual and have reliable attendance - ability to use time effectively. ADA Requirements PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to sit; use hands and fingers to handle or feel; and talk or hear. The team member is frequently required to reach with hands and arms. The team member is frequently required to stand and walk. The team member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Description Pay range: **$19.00 + DOE** We are looking for a Customer Service Associate/ Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability. Responsibilities Go the extra mile to engage customers Greet and direct customers Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers’ questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Cross-sell products Ensure racks are fully stocked Manage returns of merchandise Coordinate with your team to provide excellent customer service (especially during peak times) Inform customers about discounts and special offers Provide customer feedback to the Store Manager Stay up-to-date with new products/services Deliver a wide variety of items to different addresses and through different routes Follow routes and time schedule Load, unload, prepare, inspect and operate a delivery vehicle Ask for feedback on provided services and resolve clients’ complaints Inform customers about new products and services Follow DOT regulations and safety standards Requirements Prior Outdoor Supply Industry Experience Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head. Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle. Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Basic math skills Be able to lift 50-70 pounds Excellent communication skills, capable of building trusting relationships Ability to perform in fast-paced environments Valid driver’s license Excellent organizational and time management skills Good driving record with no traffic violations Bonus Points for the Following* Bilingual (Spanish & English) Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate) Proven work experience as a Customer Service Associate, Sales Associate, or similar role. Knowledge of inventory stocking procedures Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Profit Sharing We have the 4 C’s that make your job a career! Career Development- To invest in your personal and professional growth, we offer a variety of training resources. Compensation- We offer competitive market wages, great benefits, PTO & bonus potential! Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do! Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!

Accessible Space, a national nonprofit provider of housing and personal care services to adults with disabilities, seeks a Full time Services Specialist in Las Vegas. The Services Specialist provides support to the Services Manager by providing direct and administrative support and mentoring staff. Duties include assisting in staff development by: meeting with staff; modeling appropriate work behaviors, directing work flow as needed; assisting staff with problem-solving. Qualifications: Minimum of three years of experience working with individuals with traumatic brain injury, developmental disabilities, or behavioral health issues. Excellent communication, problem-solving, interpersonal, and organizational skills We offer a generous compensation package - health and dental insurance, daily pay, paid time off, paid holidays, education reimbursement and much more!! We want you to join our team! You will work with the best and brightest team members.

strong Description/strongbr/pA qualified Exhibitor Services Specialist will provide frontline customer assistance throughout the event lifecycle. They are proactive, customer-focused, and must be experienced or willing to learn what is necessary to assist the customer, grow revenue, and proactively secure payment for all services. /pp/ph3Key Contributions of the Role/h3pstrongOmni-channel Customer Interaction/strong/pul li Comfortably interface with customers in person, via email, chat, and phone to provide consultative advice about the event and their logistical exhibit requirements. /li li Details Management: Gather and understand the specifics of customer needs, ensuring clarity and accuracy during the engagement. /li /ulp /ppstrong Data Management/strong/pul li Data Input, Processing, and Reporting: Proficiently input customer information, orders, payments, show closings, and other relevant data into Salesforce throughout the event lifecycle. Transfer daily KPI reports (including violation and Webex data) and maintain accurate department scoreboards weekly. Run related reports and perform audits to enable effective customer responses, accurate order fulfillment, and efficient event execution. /li li Understand the importance and delicate balance between speed and accuracy when processing inquiries, orders, and payments. /li /ulp /ppstrong Consultative Advice and Solutions/strong/pul li Manage soft sales interactions by assisting customers to understand costs and manage their budgets while providing effective solutions to inquiries and logistical needs. /li li Outreach to help customers proactively prepare, avoid pitfalls, and maximize their investment for the event. /li /ulp/ppstrong Effective Communication and Problem Solving/strong/pul li Effectively communicate in writing and in person. Clear, respectful, and empathetic communication is crucial. /li li Communicate complex and unfamiliar concepts to customers to achieve a positive and seamless experience. /li li Apply experience and training to resolve service issues promptly, respectfully, and effectively. /li li Confidently investigate and troubleshoot issues, including when details are limited. /li /ulp /ppstrong Customer-Centric Approach/strong/pul li Stand ready to see through the customer's eyes and advocate for them when necessary. /li li Seek feedback actively to improve services and the customer experience. /li /ulp/ppstrong Positive Attitude/strong/pul li Maintain a positive, empathetic, and professional attitude toward customers always. /li li Product Knowledge: Commit to an intimate knowledge of our products and services to assist customers. /li li Continuous Learning Mindset: Recognize that training extends beyond onboarding and be willing to take initiative for personal growth and development. Utilize teachable moments in the work environment. /li li Be open to learning and adapting to changes. /li /ulbr/br/strong Requirements/strongbr/ul liA positive and professional attitude with the ability to work in a fast-paced environment and meet deadlines. /li li Be service-minded with a team focus, willingness, and the ability to learn. /li li Come equipped with a working knowledge of Microsoft Office and be comfortable learning new software as needed. /li li Well-developed time management skills, attention to detail, and the ability to complete projects and assignments with minimal supervision. /li li Perform the department's internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled. /li li Willingness to travel and work overtime as required. /li li Experience with Salesforce, including report generation and data analysis is preferred. /li li Available to work between eight (8) and twenty-four (24) hours per week/li li Flexible to work additional hours as needed during peak business periods/li li High School Diploma and 1-3 years of related customer experience -ideally in trade shows or events. College degree preferred. /li /ulp/ph3Aligning With Our Values for Success/h3ul li Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork. /li li Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company. /li li Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program. /li /ulp/ppem Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company. /em/pp/pp Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business needs, job requirements, individual qualifications, and merit. /p

Job Details Las Vegas - Las Vegas, NVDescription As the Service Writer, you are be responsible for providing accurate and timely quotes for shop and field estimates to ensure high profitability and increased revenue for internal and external clients. Ensuring the full utilization of all resources to research applicable parts, pricing, and availability with a focus on providing an excellent customer experience. Responsibilities: The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion. Receive and research part numbers, labor hours, and pricing for needed service quotes for external and internal customers Communicate directly with clients to obtain estimate approval and escalate internally as needed Provide status updates internally to all vested parties Generate and complete purchase order requests for estimates Track and manage service quotes to completion Primary contact for receiving customer service quote requests Create positive working relationships with internal departments such as Service Support Teams to ensure a high level of customer satisfaction Cross train and support needed coverage for Parts. Service Team and Inbound Calls Qualifications Qualifications High School graduate with college courses in business administration preferred 2 years administrative experience Demonstrated organizational and time management skills Proficiency with MSWord, Outlook, and Excel Proven ability to accomplish goals and meet deadlines Ability to communicate clearly verbally and written Customer service attitude and aptitude