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What is a senior help desk technician and how to become one
The help desk is a vital part of many university, business, or technological companies because that is where people go for technical support. Help desk workers may help frazzled colleagues from another department get rid of a bug on their computer or coach customers through the installation process over the phone. A senior help desk technician helps lead the whole help desk operation.
A senior help desk technician does many of the same duties that a regular help desk technician does, such as helping customers and keeping track of tickets. However, they have an additional leadership role. They supervise other technicians to make sure they are doing their job properly, help colleagues with a particularly difficult problem, and train new hires.
Senior help desk technicians need to know more than the average technician in order to deserve their senior position. That is why many have bachelor's degrees in Information Technology, although a degree isn't necessary to do this job. Senior help desk technicians also have years of experience working at the help desk. Their experience is rewarded with a salary that's on average about $56,215 a year.
What general advice would you give to a Senior Help Desk Technician?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $58,982
Avg. Salary $59,228
Growth Rate 10%
Growth Rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.56%
Black or African American 12.66%
Hispanic or Latino 15.02%
Unknown 5.30%
White 56.06%
Genderfemale 19.73%
male 80.27%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
Senior Help Desk Technician career paths
Key steps to become a senior help desk technician
Explore senior help desk technician education requirements
Start to develop specific senior help desk technician skills
Skills Percentages Troubleshoot 8.71% Technical Support 7.62% Desk Support 6.16% Phone Calls 5.36% Remote Desktop 5.09% Complete relevant senior help desk technician training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior help desk technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior help desk technician based on U.S. Bureau of Labor Statistics data and data from real senior help desk technician resumes.Research senior help desk technician duties and responsibilities
- Manage PC troubleshooting on all OS platforms.
- Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
- Voice coordinator for Cisco VOIP telephone system for entire plant.
- Provide router configuration, DNS and mail server setup and troubleshooting.
Get senior help desk technician experience
Generally, it takes 1-2 years to become a senior help desk technician. The most common roles before becoming a senior help desk technician include technical support specialist, computer technician team lead and help desk analyst.Prepare your senior help desk technician resume
When your background is strong enough, you can start writing your senior help desk technician resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior help desk technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
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Apply for senior help desk technician jobs
Now it's time to start searching for a senior help desk technician job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Senior Help Desk Technician Job
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Average senior help desk technician salary
The average Senior Help Desk Technician salary in the United States is $58,982 per year or $28 per hour. Senior help desk technician salaries range between $44,000 and $77,000 per year.
What Am I Worth?
How do senior help desk technicians rate their job?
Senior Help Desk Technician reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
Working with The people
There was nothing to like. Everyone was polite an hard workers
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
