Senior Application Support Specialist Jobs Near Me

Job Title: General Reservations and Travel Partner Support Agent Inc.: Century Cruises Inc. is the largest luxury river cruise line in China, offering unforgettable journeys and world-class service to discerning travelers. As we expand into the breathtaking rivers of Egypt and Europe, we are building a world-class team of customer-focused travel professionals. Come be a part of shaping the future of luxury river cruising. Position Overview: Century Cruises Inc. is seeking friendly, detail-oriented Reservations and Travel Partner Support Agents to assist guests and travel partners with reservations, inquiries, and booking support. As a key member of our service team, you will ensure a smooth, personalized experience for our guests and industry partners, helping them create unforgettable cruise journeys. Key Responsibilities: • Assist guests and travel agency partners with reservations, itinerary planning, booking changes, and general inquiries via phone, email, and online chat. • Respond to all new inquiries and reservation requests within 48 hours. • Provide accurate information about cruise itineraries, promotions, policies, and procedures. • Maintain up-to-date and detailed records of customer interactions in CRM systems (e.g., Salesforce). • Support the Travel Partner community with booking support, troubleshooting, and post-booking service. • Collaborate with the Sales, Marketing, and Operations teams to deliver seamless service across all touchpoints. • Stay current with company updates, new offerings, and industry trends to better serve guests and partners. • Identify and escalate complex issues to the appropriate teams while ensuring follow-through for resolution. • Deliver an exceptional service experience that reflects Century's luxury brand standards. Qualifications: • Bachelor's degree preferred; equivalent work experience considered. • 2+ years of customer service, reservations, or travel support experience, preferably in the travel, hospitality, or luxury industries. • Strong problem-solving skills and a proactive approach to customer needs. • Proficiency in CRM systems (Salesforce experience preferred) and Microsoft Office Suite. • Excellent communication skills, both written and verbal. • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Preferred Qualifications: • Experience working with travel agents, consortia, or tour operators. • Background in luxury travel or hospitality preferred. • Familiarity with GDS (Global Distribution System) platforms or cruise booking tools is a plus. • Ability to handle high-volume inquiries while maintaining a focus on quality service. Compensation and Benefits: Century Cruises Inc. offers a competitive salary, performance-based incentives, comprehensive health benefits, generous PTO, travel perks, and flexible remote work opportunities. Key Performance Indicators (KPIs): • 100% response rate to new inquiries within 48 hours. • High customer and travel partner satisfaction scores. • Timely and accurate management of reservations and service requests. • Adherence to quality assurance standards and service protocols. How to Apply: Please apply via the LinkedIn job posting or email your resume to *****************************.

We are seeking an experienced and innovative Technical Applications Specialist to support and transform our mission-critical customer operations and water quality applications. In this role, you will not only maintain our essential utility systems but also drive technological advancement and operational excellence. The ideal candidate will provide technical expertise for our metering systems and water quality monitoring applications while identifying opportunities for process improvement and innovation. As we continue to modernize our utility operations, you'll have the opportunity to influence our technical roadmap, implement cutting-edge solutions, and leverage emerging technologies to enhance our service delivery. This role combines traditional utility operations knowledge with forward-thinking approaches to system optimization and automation, making it ideal for a technology professional who is passionate about innovation in the water utility sector. PRIMARY DUTIES / RESPONSIBILITIES Serve as primary technical expert for AMI systems, including Sensus AMI, Neptune 360, Itron/Temetra, and Metron Farnier Support and maintain water quality monitoring and compliance applications Manage and support custom Meter Test Bench application, ensuring accuracy of meter testing operations and data integrity Ensure data integrity and reporting accuracy for regulatory compliance Provide technical support for our Laboratory Information Management System (LIMS) and Water Quality Management System Troubleshoot system issues and provide timely resolution Configure and maintain system integrations Create and maintain technical documentation for all supported applications Develop standard operating procedures (SOPs) for routine operations Maintain system architecture and integration diagrams Prepare technical specifications for system enhancements QUALIFICATIONS Education / Experience / Background Bachelor's degree or equivalent required 5+ years of experience in utility operations and related applications Demonstrated experience with utility operations applications Proficiency with database management and SQL Proven track record in technical problem solving Knowledge / Skills / Abilities Understanding of AMI systems and meter data management Knowledge of water quality monitoring systems Familiarity with mobile workforce management platforms Experience with system administration and support Excellent communication and documentation skills Ability to manage multiple priorities effectively Quick problem-solving abilities for real-time operational issues Strong customer service orientation Self-motivated with the ability to work independently Team player with a collaborative approach Comfortable with both office and field work environments PHYSICAL REQUIREMENTS / WORK ENVIRONMENT Local Position (Paramus, NJ) preferred with remote work allowed up to 2 days a week. Time flexibility required

• Hardware Inventory Management ensuring stock levels are constantly monitored. • Hardware request and receipt through our internal ordering system. • Actively monitoring the ticket queue and managing requests through to completion. • Housekeeping on IT rooms. • Supporting events like annual Power down - post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam). • Supports hardware decommissioning events. • Supports Business moves / changes - ensure involvement in early stages of planning. • Managing escalations through to conclusion. • Manage client expectations. • Setup and installation of Temporary training rooms / Office wide events - Expo's. • Comms room patching. • Supports work from home hardware requests. • Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to. • Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. • Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. • Work across lines of service to ensure a coordinated approach to providing support for the customer. • Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results. • Perform basic troubleshooting, system upgrades and replacements for employees. • Deploy equipment for new hires and refreshes and collect equipment from offboarded employees. • Evaluate user requests and requirements and recommend effective technological solutions. • Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals. • Will be required to work outside business hours and participate in additional weekend work. • Image/re-image computers, configure IP phones and mobile phones. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Spooner Medical Administrators, Incorporated (SMAI) is a family owned and operated company that offers rewarding career opportunities for motivated individuals who are passionate about excellence and growth. Since 1997, SMAI's proactive philosophy and best practices have set the standard in workers' compensation by continuously improving the delivery of case management, utilization review and billing services to help facilitate a successful return to work for the injured worker. The Clerical Support Specialist is primarily responsible for indexing faxes and supporting the reception area. Essential Functions - Index medical documents & forms received via faxes and U.S. mail in to the claim. - Add descriptions for documents indexed into the claim. - Research of documents with missing information and partial faxes before indexing into the claim. - Index historical documents and internal forms into the claim. - Monitor and correct returned documents for re-indexing into the claim. - Receptionist - answer incoming phone calls and route to appropriate staff member, greet visitors and sort U.S. Mail. - Back-up to running mail through the postage machine. - Participate in continuous improvement activities and other assigned duties as assigned. Supervision Received Reports to the Clerical Support Supervisor Experience and Education Required - General knowledge of the insurance industry with workers compensation exposure preferred - Basic knowledge of medical terminology and medical forms - Data entry experience - Indexing experience preferred Additional Skills Needed - Effective written and verbal communication - Detail oriented - Problem solving skills - Strong organizational ability - Basic computer literacy skills Working Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee typically works in a normal office environment. The noise level in the work environment is usually quiet. Work from home is offered one day a week for this position.

Functional Support Specialist / Technical Support Specialist This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: As a Functional Support Specialist at Odoo, you play a key role in helping us bring speedy solutions to our valued small and medium-sized business (SMB) customers in North America. You'll work closely with other customer-focused roles, contributing to our team's growth and playing a big part in Odoo's overall success. Your understanding of the ins and outs of SMBs and their different functions is crucial for this position. Join us at Odoo and make a meaningful impact with your expertise supporting our valued SMB customers. Responsibilities: Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries Communication: Effectively communicate ideas and solutions to customers using written and verbal methods Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback Product testing: Actively participate in testing new and updated products, offering insights for improvement Support channels: Address Tier 1 and 2 issues via email, chat, and phone Customer feedback: Collect and convey user feedback to the product team to contribute to feature development Must-Have: Bachelor's degree SaaS familiarity and knowledge of G Suite Ability to communicate technical concepts clearly and effectively, both written and orally Ability to learn quickly Thrive in a critical learning and social setting, embracing new challenges and opportunities Nice to Have: Business experience at an ERP Experience/knowledge with tickets-support Previous work experience in a fast-growing startup environment Sociable and outgoing Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $63,000-$95,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

You will work directly under our Supervisor of Trust & Safety and analyst team to review, analyze, and fulfill legal requests served on our clients (which include a variety of Communication Service Providers). We are looking for a highly organized, detail-oriented team player who can assist with filling, data entry, mail management and more! Your work will help us as we continue to interact with technical professionals, law enforcement, civil parties and more. This is an awesome opportunity for anyone who is interested in the criminal justice or the legal field and seeking an entry-level career with room for growth! Essential Duties and Responsibilities: Data Entry: Accurately input and update data into spreadsheets, databases, or enterprise software. Ensure that data is entered without errors and follow company guidelines. Administrative Support: Perform general office tasks such as answering phone calls, scheduling meetings, filing, and managing correspondence. Task Prioritization: Manage time effectively and prioritize tasks to meet deadlines, while maintaining high-quality data input and administrative support. Access customer databases, identify and obtain the required data and enter this data into our internal records production system. The ability to review legal documents (i.e. Subpoenas or warrants) and the ability to ensure all data is transcribed into the internal system accurately and in a timely fashion. Prepare mailings. Additional tasks may be added depending on customer activities, Law Enforcement requests and related needs. Completes other duties as assigned Qualifications: Completed Bachelor's degree Must be able to perform each essential duty satisfactorily. This position requires individuals be 18 years of age, a U.S. Citizen, and ability to pass a background check and drug screening. Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) or similar software. Experience with data entry, database management, and office administrative tasks. Excellent attention to detail and accuracy. Strong organizational and time-management skills. Good communication skills, both verbal and written.Trust & Safety Administrative Assistant 8:30 a.m. to 5:00 p.m. Work Shift Demands: Training will take place in-office. Flexibility with schedule or work from home opportunities will be considered based on performance.

The Technical and Strategic Initiative Specialist (TSIS) will play a pivotal role in enhancing the operational and strategic capabilities of the Office of the Chief Operating and Financial Officer and the Human Resources (HR) Office. This position will focus on maximizing the functionality and effectiveness of the college's Workday Human Capital Management (HCM) system and support a range of strategic projects across HR and the Division of Campus Operations (DCO), led by the SVP-COO. Reporting to both the Senior Vice President and Chief Operating Officer (SVP-COO) and Assistant Vice President-Chief Human Resource Officer (AVP-CHRO), the TSIS will provide expert guidance, and maintain the highest level of confidentiality and diplomacy regarding all matters. The TSIS will take a proactive and anticipatory approach, exercise excellent judgment in complex and challenging situations, communicate effectively in both written and verbal formats, maintain exceptional attention to detail, and embody an energetic, poised, and positive demeanor while successfully managing multiple priorities. The position requires the capacity to manage work well in a diverse, fast paced, and collaborative team environment. About Harvey Mudd College: Located in the heart of Claremont, California, 35 miles east of Los Angeles, Harvey Mudd College is a highly selective undergraduate liberal arts college offering degrees in science, technology, engineering, and mathematics. HMC enrolls about 800 students and is a member of The Claremont Colleges, which comprises five undergraduate colleges and two graduate institutions. According to students, professors, and alumni, what makes Harvey Mudd distinctive is its collaborative, cross-disciplinary nature. The working environment is built on collaborative relationships between and among all members of the campus community and a deep commitment to the College's mission to educate students “so that they may assume leadership in their fields with a clear understanding of the impact of their work on society.” KEY COMPETENCIES Self-Motivation: Proactively identify opportunities for improvement and drive projects forward with minimal supervision. Attention to Detail: Ensure accuracy and thoroughness in all tasks, especially data analysis and reporting. Problem-Solving: Analyze complex challenges and implement practical, data-driven solutions. Adaptability: Respond effectively to shifting priorities in a dynamic environment. Collaboration: Build strong partnerships across departments to achieve shared goals. KEY RESPONSIBILITIES Workday HCM Optimization Evaluate the college's current use of Workday HCM and recommend improvements to optimize its capabilities. Implement enhancements, including process automation, advanced reporting, and data integration with other systems. Partner with the AVP-CHRO to streamline workflows and improve user experience and system usability. Develop user training materials, deliver training sessions and document best practices for Workday HCM utilization. Strategic Project Initiatives Partner with the SVP-COO and the AVP-CHRO to support strategic initiatives within DCO and HR, addressing both technical and non-technical priorities. Conduct data analysis and process reviews to identify opportunities for improvement and operational efficiency. Provide project management support, ensuring initiatives are executed on time and align with organizational goals. Collaboration and Continuous Improvement Stay current with advancements in HRIS technology, higher education trends, and Workday updates to identify, propose, and implement innovative solutions. Foster a culture of continuous improvement by identifying and implementing process enhancements across DCO. REQUIRED QUALIFICATIONS Required Education and Experience: Bachelor's degree in Technology, Data Analytics, Information Systems, or a related field. Three to five years of related experience, including Workday HCM or a similar HRIS system. Required Knowledge, Skills and Abilities: Possess or develop expertise in Workday HCM with a focus on maximizing its functionality and overall effectiveness. Ability to utilize advanced Excel functions and tools such as macros, VLOOKUP, pivot tables, conditional formatting, data validation, INDEX-MATCH, and complex formulas for data analysis, reporting, and problem-solving. Skilled at managing multiple projects and conflicting priorities in a fast-paced environment by taking initiative, following through, and effectively managing workflow. Strong analytical and problem-solving skills with a focus on process improvement. Strong interpersonal and communication skills, including the ability to collaborate across teams and build relationships with diverse stakeholders. Strong judgment, discretion and the ability to represent the department professionally, maintaining confidentiality and handling sensitive matters with diplomacy. Highly motivated and resourceful self-starter with a proven ability to work independently and as a team player. Strong organizational skills with attention to detail, accuracy, protocol, and a commitment to high quality work. Excellent oral and written communication skills. Technically adept with using MS Office products, Google Documents/SharePoint. PREFERRED QUALIFICATIONS Experience working in higher education or a similarly complex organizational environment. Microsoft Office Specialist (excel expert) Certification, or similar certification. Familiarity with project management tools or methodologies. Hands-on experience with AI tools such as Copilot and ChatGPT, including practical use cases. Physical Requirements: While performing the duties of this job, the staff member is regularly required to sit; stand, use hands and fingers and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Remote Work Eligibility: All staff positions, regardless of remote work eligibility, require an initial 30-calendar-day on-campus work period. Based on an evaluation by the supervisor and area Vice President, this position is classified as Category B as defined in the College's Remote Work Policy, with occasional ad-hoc remote work flexibility (as needed). Your approved remote work arrangements under Category B allow for up to 1 remote work day per week during the academic year and up to 2 remote work days during the non-academic year. Please note these days may vary depending on departmental and College needs. Your standard working hours will generally be from 8:00 a.m. to 5:00 p.m., Monday through Friday, though these hours may vary depending on departmental and College needs. All remote work arrangements, including ad-hoc remote work, must be approved by the direct supervisor, area Cabinet member, and Human Resources, and are subject to periodic review based on institutional needs. These arrangements are neither guaranteed nor considered entitlements and may change due to factors such as employee performance, evolving business needs, or changes to the position. Hours: Regular office hours are 8:00 a.m. to 5:00 p.m. However, days and hours may vary due to the needs of the department or the College. Classification: This is an exempt, full-time, benefits-eligible position. Salary The anticipated starting salary is $70,000 - $80,000, annually. Salary will be commensurate with qualifications and experience. Reports To: This position reports to the Senior Vice President and Chief Operating Officer (SVP-COO) as well as the Assistant Vice President-Chief Human Resource Officer (AVP-CHRO). Application Process: Please visit ********************** to view a complete for this position and obtain information on how to submit an application. Information about HMC's competitive benefits package is available at *********************** Deadline to apply: Position will remain open until filled. Additional Information: This job description defines the essential job duties of the position. Harvey Mudd College expects that employees hired for this position can perform the essential functions of the job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act. Regular employment at the College is for no specified period; conditions and status of employment (hours, pay, title, duties, etc.) are subject to change at any time. Employment is at-will and employees, and likewise the College, are free to end the employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law.

Responsibilities: Customer Support Provide comprehensive support to treasury customers, including answering questions, setting up accounts, resetting passwords, and updating agreements and transaction limits for all treasury products, including ACH Origination, Wire Origination, Remote Deposit Capture, Lockbox, Account Analysis, and other services. Serve as the first point of contact for escalated issues and provide solutions for complex customer requests or problems. Provide exceptional customer support, troubleshooting complex issues, and ensuring resolution within established timeframes. Provide demonstrations and training for customers on treasury product usage, including the installation and troubleshooting of hardware/software. Process and Compliance Perform Account Analysis review and account maintenance. Oversee the initiation, execution, and review of treasury agreements to ensure accurate and timely implementation of contracted services. Verify that contracted services are implemented within expected timeframes and accurately to ensure service fees are appropriately charged. Monitor customer accounts to ensure services are delivered as requested and comply with treasury management procedures and bank policies. Create and update department procedures and training materials to ensure team alignment with best practices. Innovation and Projects Assist with research and development of special projects, perform support functions related to departmental tasks, and frequently interact with officers and other departments. Contribute to special projects and manage departmental initiatives as assigned. Technical Skills: Proficiency in Treasury Management Systems and related technologies. Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with banking software and online banking platforms. Preferred Qualifications: 1+ years of experience in Treasury Management or operational support. Demonstrated leadership abilities or previous experience in a senior/lead role. Certified Treasury Professional (CTP) or Accredited ACH Professional (AAP), preferred. Work Environment: Flexibility for remote work options, if applicable. Ability to manage multiple priorities in a deadline-driven, fast-paced environment.

Veterans Highly Encouraged to Apply NEW TRAINING CLASS BEGINS ON Monday, July 7, 2025 Does the idea of applying your talents at a social care company that assists people address Social Determinant of Health (SDoH) barriers and compensates well for doing so, inspire you? We call it "Doing good while doing well" and invite you to apply to join us and begin moving forward along a beneficial career path - one built on providing solutions by helping others navigate through the complex world of health care benefits. Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our Managed Care partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision. REMOTE MEMBER ENGAGEMENT SPECIALIST This position holds accountability for conducting telephonic screening services to Medicare Advantage beneficiaries enrolled in a BeneLynk contracted Medicare Advantage plan. The Member Engagement Specialist makes outbound telephone calls and handles inbound telephone calls to confirm the beneficiaries Veteran status and assists with benefits sponsored by the Department of Veteran Affairs and other sources. ESSENTIAL RESPONSIBILITIES Meet production/departmental goals by answering inbound calls and conducting telephonic outreach activities to review and assess Medicare Advantage plan member's eligibility for VA sponsored Veteran Support outreach campaign efforts (mail, phone, etc.) to identify Veterans and secure individual written member authorization to communicate with the VA for the purposes of retrieving individual charts from VA facilities throughout the country. Review benefits and provide assistance with general social programs. Meet daily, weekly, and monthly performance goals related to schedule adherence, telephone availability, working rate, and completion of follow-up assignments. Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases. Review and analyze incoming Medicare Advantage plan member correspondence and/or inquiries for the purposes of retrieving member charts from VA facilities. Conduct follow-up activities for processed correspondence and/or inquiries from BeneLynk Outreach initiatives. Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk's Outreach Operations. Participate as required in BeneLynk's staff and operational development programs. Be a team player and communicate openly and honestly. Demonstrate behaviors, actions, and attitudes that reflect BeneLynk's vision, mission, and values. Other duties as assigned. QUALIFICATIONS Education - High School or General Education Degree (Preferred) Experience - Demonstrated experience with direct consumer interaction and telephone sales experience. Demonstrated application of persuasion and ability to engage individuals over the phone; data entry and related computer skills. Language Skills - Excellent verbal and written communication skills; ability to communicate with elderly individuals. Bi-lingual (English & Spanish) preferred. Reasoning Ability - Ability to analyze and interpret program criteria; ability to interact and decipher information via telephone or correspondence inquires. Good communication skills. must be orally articulate, have good written communication skills, and also be good listeners; Judgement; Analytical skills; Research skills; People skills; Perseverance; Creativity. Network Capability - Reliable, high-speed internet connection. Remote Environment - must establish an appropriate work environment that is quiet, clean, and safe, with adequate lighting within their home for work purposes. PHYSICAL REQUIREMENTS Prolonged Sitting - Call center agents typically spend most of their shift seated, requiring physical endurance. Keyboarding and Computer Use - Agents frequently use computers to access information, enter data, and interact with customer relationship management (CRM) systems, requiring dexterity and speed. Communication - Agents need to speak clearly and listen attentively, often while multitasking between various tasks. Occasional Walking and Reaching - While primarily seated, agents may occasionally need to walk to other areas or reach for supplies, requiring basic mobility. Lifting (Occasionally) - Some roles may involve lifting equipment or materials, though this is typically light and infrequent. Reading and Processing Information - Agents must be able to read and interpret information displayed on screens, including customer data, scripts, and system prompts. Vision - Good visual acuity is essential for reading small text and identifying details on screens, which may be required for extended periods. Agents should be able to manage visual fatigue and take breaks when necessary to maintain focus and accuracy. Audio - Must be able to listen and communicate clearly through audio during training and daily work tasks. Must be able to follow audio-based instructions and feedback. ATTENDANCE REQUIREMENTS Regular and reliable attendance is a critical requirement for this role. The ability to maintain full attendance throughout the training period is essential for job success. New Hire Training Expectations Employees hired for this role are expected to attend the New Hire Training in full attendance without any exceptions. July 7th New Hire Training class will begin on Monday, July 7, 2025 and continue through August 1, 2025. The mandatory 4-week training hours will be Monday through Friday, 9AM - 6PM Eastern Time . We Offer Competitive Salaries And Benefits: Medical, dental, vision, and employee assistance program benefits Monthly Bonus Incentives 401K match Streaming Service Reimbursement 23 paid days annually Business casual dress Monthly recognition Weekly trivia games Excellent growth & advancement opportunities Work Environment This role is a remote position. BeneLynk cannot provide employment internationally, outside of Puerto Rico, or in specific states. The remote work for this position cannot be completed outside a home office, such as a café or co-working space. Position Type/Expected Hours of Work Full-time /Non-Exempt (Hourly) Hours vary Salary: $18.00 - $19.50 per hour, depending on experience. In addition to the base pay rate, employees may be eligible to earn up to an additional $2 per hour. (This would be comprised of $1 per hour after the successful completion of 3 months. And an additional $1 per hour after the successful completion of 6 months.) To qualify, employees must not be on any active corrective action at the time of eligibility. EEO Statement At BeneLynk, we don't just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company's unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team. E-VERIFY BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization. Offer of the employment contract is contingent upon the results of a required background and drug screening.

Peer Support Specialist FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday- Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: 25-50% within a 25mi community service area Reports To: Care Team Manager At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life's challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community's resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Peer Support Specialist who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. The Peer Support Specialist is an integral part of Reema, a start-up working to transform how health care and social care work together. Reema believes that using technology to create human connection and engagement can be a lifeline for those most struggling to navigate life's challenges. The Peer Support Specialist works to build genuine, positive relationships with members in an effort to improve member's health and wellbeing. The Peer Support Specialist's work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. Responsibilities and Expectations: Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes. Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. Reach out to members and share about Reema Health to enroll them in our program. Coordinate with hospitals, community providers, and members after hospitalization(s) to complete follow-up appointments. Handle a caseload of 60-100 members and provide coverage for other Peer Support Specialists during periods of absence or increased workload. Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations. Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members' preference. Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema's members as needed. Prepare members for graduation by keeping self-sufficiency and independence top of mind. Complete accurate and thorough documentation and record keeping in a timely manner: Utilize the Reema App to thoroughly document all work with members in a timely fashion. Understand and comply with confidentiality of protected health information and HIPAA compliance. Provide positive representation of Reema: Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. Partner with Reemates across the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: High school of diploma or equivalent. Peer Support Specialist certification - valid in VA Two or more years of direct experience with population or community to be served and knowledge of community. Knowledge of crisis planning, case management, boundaries and personal safety in community work Proficiencies in critical thinking, time management, strategizing, and multitasking Strong propensity towards building and maintaining relationships Ability to initiate conversation and create connection quickly Ability to develop, adapt, and execute outreach plans Basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Technology proficient Qualifications & Position Requirements: 18 years of age or older Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record Comply with federal, state and local regulations regarding patient confidentiality HIPAA Use technology-based tools and systems daily Lift and carry up to 25 pounds occasionally. Mental health or substance use disorder recover for at least 12 months. Benefits: Competitive Salary Medical, Dental, and Vision Insurance HSA and FSA Options 401(k) Retirement Savings with Company Match Employee Assistance Program Flexible Schedules and Remote Work Technology Stipend Mileage Reimbursement Accrued Paid Time Off Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Job DescriptionSalary: Starting pay $17 Join Our Amazing Team in Greensboro, NC (Guilford County)! Flexible Schedule | Opportunity to Serve Your Community Are you passionate about helping others on their recovery journey? Carolina Therapeutic Services First (CTSF) is seeking Certified Peer Support Specialists to join our multi-disciplinary team. This is your chance to make a meaningful impact in your community while working in a supportive and flexible environment. What We Offer: Flexible scheduling to support work-life balance. A rewarding opportunity to serve and uplift your community. A chance to be part of a dedicated and compassionate team. Your Role: As a Certified Peer Support Specialist, you will provide individualized support to individuals experiencing mental health and/or substance use challenges. Your role will be integral to enhancing their recovery journey through personalized guidance and community engagement. Key Responsibilities: Provide one-on-one guidance, coaching, and encouragement. Offer training on personal and community resource utilization. Assist in building formal and informal community supports. Help individuals expand social networks with family, friends, and others. Offer support and encouragement during crises. Advocate for clients rights and work to reduce stigma. Collaborate with providers, family members, and others involved in recovery plans. Participate in staff meetings, case conferences, and supervision. Maintain confidentiality and uphold professional standards. Engage in ongoing training and professional development. Serve on designated agency committees. What You Bring to the Team: Education: High School Diploma or GED (required). Experience: Lived experience with mental health or substance use recovery. Understanding of recovery principles and challenges. Prior experience in a service-oriented field is a plus. Certification Requirements: Certified Peer Support Specialist in North Carolina. Self-identify as having lived experience of mental illness or substance use disorder. Be well-established in personal recovery and currently stable. Supervised by a Qualified Professional (QP). Cannot be a family member of individuals receiving Peer Support services. Skills & Attributes: Strong interpersonal skills and ability to work with diverse individuals. Understanding of mental health and/or substance use challenges and treatments. Personal qualities: Patience, empathy, tolerance, maturity, and a deep understanding of recovery principles. Why Join CTSF? At CTSF, we believe in creating a supportive and empowering environment for both our clients and our staff. If youre ready to make a difference and help others achieve their recovery goals, wed love for you to join our team. Apply Today and Be Part of the Change! *************** remote work

Job DescriptionSalary: $16-18.00 an hour About the Role Wesley Behavioral Health Services is seeking a passionate and dependable Certified Peer Support Specialist (CPSS) to join our community-based team. In this role, youll use your lived experience with mental health or substance use recovery to support individuals on their own recovery journeys. This position is community-based, meaning services are provided in client homes or agreed-upon locations in the community. Compensation is based on billable services submitted through proper documentation, so attention to detail is key. What Youll Do Provide peer-to-peer support grounded in hope, empowerment, and mutual respect Share personal recovery experiences to inspire and encourage others Help clients build life skills, connect with community resources, and work toward personal goals Document all services accurately and submit them in a timely manner Collaborate with a multidisciplinary team to ensure quality, person-centered care Attend supervision, team meetings, and ongoing trainings What Were Looking For Must be certified as a Peer Support Specialist in North Carolina Lived experience with mental health or substance use recovery Reliable transportation and willingness to travel in the community Strong communication and time management skills Ability to maintain professional boundaries and follow agency protocols What We Offer Flexible schedule Paid based on documented, billable services Supportive and mission-driven work environment Opportunities for growth and continued education If you're ready to use your lived experience to make a difference and be part of a supportive team, wed love to hear from you! remote work

Job DescriptionSalary: $43k - $45K annual DOE; $3k hiring bonus! TITLE: School Youth Peer Support Specialist/Crisis Responder working full-time, 40 hours per week, 12 months a year. This position will be serving the Emerson/Hubbard and Pender, NE schools. MAIN FUNCTION: The School Youth Peer Support Specialist will be an individual who has had direct experience with mental health services and will utilize those experiences to collaborate with, coach, and challenge individuals to view their life situations as an opportunity for growth and change within each individuals recovery. The School Youth Peer Support Specialist will aid mental health providers and youth to move toward self-advocacy in the attainment of their own, culturally specific life goals. The Crisis Responder is responsible for providing 24-hour crisis coverage as part of the on-call rotation. This is a short-term service which aims to assist individuals who are in a crisis (e.g., suicidal, homicidal, psychotic). The Crisis Responder will screen, triage, and refer out to the appropriate level of care and services. The crisis program is designed to prevent hospitalizations and emergency protective custody by wrapping appropriate services around the individual to allow them the opportunity to remain in the community, therefore it is the Crisis Responders role to facilitate this. DUTIES/RESPONSIBILITIES: Collaborate closely with school based therapists to coordinate and enroll students in mental health services. Meet with parents to complete documentation needed to establish mental health services for students. Facilitate small groups each week in the school setting. Interact, build rapport, and connect with youth by sharing common experiences and modeling resiliency and recovery. Support youth involved with DHHS, the justice system, education system, youth, and family services. Assist youth in understanding components of recovery and resiliency and in applying skills to achieve life goals. Provide individualized direct support to peers according to that persons plan by supporting the individuals choice and building confidence, leading to a greater degree of independence. Work cooperatively and effectively with individuals and groups from diverse populations. Attend youth case meetings (when asked), other meetings as appropriate/assigned. Locate available resources, training, or skill-building opportunities that will help youth to achieve his/her goals. Serve as a resource for youth served during scheduled appointments or designated drop-in hours. Maintains up to date client charts to include needs assessment, screening tools, treatment plan, progress notes, discharge planning, and crisis encounters. Completes appropriate documentation in accordance with agency policy and procedures; this includes entering data into Heartlands EMR system as well as the CDS. Travel is required. Provide crisis support and intervention services in order to prevent a crisis, during a crisis and after a crisis has stabilized. This includes screening, triage, and safety planning. If hospitalization becomes necessary, facilitates in cooperation with all necessary parties (e.g., mental health professionals, medical facilities, domestic violence shelters, housing, substance abuse treatment, food banks, law enforcement, schools, families, inpatient providers) and assists with the clients transition back into the community. Will be a part of the on-call rotation to maintain coverage of the crisis line 24/7/365. This will include evenings and weekends. Attends scheduled supervisory, all-staff, and community-based staff meetings (as needed). Participates in community events as assigned. Participates in a committee as assigned. Performs other related duties as assigned. REQUIRED SKILLS/ABILITIES: Demonstrates appropriate boundaries with clients, families, referral sources, and collaborating entities. Ability to form cooperative and supportive relationships with staff/agency. Maintains ethics and confidentiality as dictated by profession. Maintains certifications as needed. Ability to form positive relationships with clients. Strong interpersonal skills in working with diverse Skills in verbal and written communication. Possess a valid drivers license and an insurable driving record. EDUCATION & EXPERIENCE: Minimum of an AA Degree or equivalent experience. Identification as having direct experience with mental health and/or substance use services past or present and being able to bring this experience to ensure services, supports, and goals are driven by the youth. State of Nebraska Peer Support Specialist Certification in good standing. Must become certified within one year of employment. BENEFITS: 2-3 weeks paid vacation per year. 12 paid sick days per year. 2 paid personal days per year. 1 paid mental health day per year. 9 paid holidays per year. 3 paid training days per year. Bereavement Leave. Medical, dental, and vision insurance. Paid life insurance policy. Medical and dependent care flexible spending accounts. Aflac. Employee Assistance Program. 3% matching 401k retirement plan within 90 days of employment. Flexible schedule. remote work

A biotech company in Massachusetts has a great Remote contract opportunity awaiting a new Clinical Systems Specialist. In this role, the Clinical Systems Specialist will be responsible for supporting the lifecycle management of clinical systems for Global Development Operations. ***To be considered for this opportunity, the qualified professional must be able to work on a W2 basis. *** Responsibilities: Work on planning, design, configuration, and deployment of new clinical systems and enhancements to existing applications Coordinate and participate in analyzing system requirements, defining user acceptance scenarios, and user acceptance testing and system enhancements, as necessary Partner with IT, Quality Systems, and Global Development Operations stakeholders on all clinical system bug fixes and upgrades Build out Dashboard and Power BI reports, as needed Collaborate with Clinical Operations and Clinical Vendor Management in managing the systems vendor relationship on a day-to-day basis to ensure optimum system performance and to address/escalate issues, as appropriate Develop Standard Operating Procedures (SOPs) and guidelines related to the management and use of clinical systems Provide training on different clinical systems, as necessary Support the administration activities of clinical systems (e.g., User Management) Partner with internal teams to analyze clinical systems and vendor performance to ensure compliance with contracted services Support end users as an internal clinical systems subject matter expert Perform other duties, as needed Qualifications: 2+ years of Clinical Systems experience (eCOA, eDiary, eConsent, CTMS, IRT, eTMF, etc.) Bachelor's Degree or equivalent Solid understanding of Clinical Trial Operations & Regulations (Good Clinical Practice, 21 CFR Part 11) Experience in developing User Acceptance Testing scenarios for computer systems Experience or good knowledge with Databases and Reports Microsoft Office proficient (Excel, Outlook, PowerPoint, SharePoint, Word, Visio, etc.) Solid problem-solving and time management skills Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills: Bachelor's Degree in a Scientific and/or Technical-related field

Job Description Responsible for assisting the customer service department in the support of employee benefit plans. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Work from Home Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Career Growth Opportunities Retirement Plan Mon-Fri Schedule 401K Responsibilities Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and assist with addressing complaints. Process applications and other paperwork - including review for accuracy and follow-up on missing information. Compile, sort, and e-file documents, business transactions, and other activities. Plan, prioritize and complete day-to-day workload utilizing agency procedures and systems Understand COBRA rules and regulations and carrier participation requirements and has a working knowledge of ancillary products. Contact carriers, physicians, group administrators and/or insured employees, as necessary, to resolve customer inquiries. Maintain and update database systems. Act as liaison between client and vendors. Requirements Possession of a high school diploma or equivalent. Minimum of one year of experience in clerical work and/or customer service. Additional considerations given to those who have experience working or volunteering in nonprofit sector and/or administrative assistance experience and/or insurance. Ability to obtain or current possession of a valid California Life/Health and Life Only licenses Located in California

We are looking for a talented and highly motivated Zoho developer that is experienced in Deluge and development of custom functions and APIs on Zoho creator and experienced in integrating external applications and a suite of enterprise Zoho One applications. The selected candidate will have the flexibility to telework / remote / Work from Home (During and even after COVID). Work hours will be from 8:00 am to 5:00 pm US Eastern Time. Requirements Role Responsibilities: The job requires someone who has skills and experience working as a multi-faceted software developer for the US IT consulting, sub-contracting, and staffing corporation. We are seeking candidates who have skills related to the tasks mentioned below and exhibited in their prior experience: 1. Develop custom APIs, methods, and functions as a software developer 2. Implementation, customization, and administration of suite of enterprise Zoho applications including Recruit, CRM, Cliq, People, Zoho Mail, and more. 3. Understand the business process flow and requirements of the team members to implement and customize various elements and objects in Zoho 4. Design. Develop and maintain custom Zoho functions and workflows 5. Train users on how to effectively use the Zoho applications. Create required training material /guidelines for the users, as needed 6. Assist users in day to day questions or technical concerns 7. Work with the Zoho support team to resolve any reported issues. Track issues and provide periodic updates. 8. Provide System admin / IT support to users 9. Create custom tools and scripts to automate the manual business processes, within or outside of Zoho 10. Effectively utilize Zoho modules features to automate various business processes 11. Monitor, Control and ensure the sustained effective usage of Zoho products throughout the organization. 12. Review and analyze the data on Zoho on a daily basis, to identify discrepancies, and incomplete information and work with the users to help resolve the discrepancies. 13. Manage access and control of users 14. Generate required daily, weekly and monthly reports 15. Mentor and cross-train other team members Required Skills: Experienced in: Custom Zoho development using Zoho Creator (Minimum 2 Years) Zoho Recruit or Zoho CRM or Zoho People development - Minimum 2 Years Zoho Recruit or Zoho CRM or Zoho People implementation or customization - Minimum 2 Years PS: PLEASE DO NOT APPLY IF YOU DO NOT HAVE At least 2 of the required skills noted above Please DO NOT apply if you are looking for a part-time opportunity or plan to freelance in parallel. Preferred Skills (Not required but strongly preferred): Certified Zoho Developer Experienced working as an IT Support Engineer or System Administrator (2+ years) Demonstration of Sample code using Github/bitbucket/stack exchange etc. Prior experience working in a virtual environment. Prior experience working independently without oversight Understanding of US IT contracting, recruitment, and staffing Please apply only if you satisfy the following conditions: - Candidates who can work in a home setting without any distractions (a private secluded area at home) and who is comfortable working in a remotely monitored environment. - Candidate must have a high-speed Internet connection. Other requirements: Team player Excellent written and verbal communication skills Attitude to find answers and solutions Proficiency in Microsoft Office Suite (Excel, Word, Project, SharePoint, etc.) Excellent organizational skills Detail-oriented and thorough in completing tasks Understands the importance of safeguarding all critical data, information, and communication. Fair Understanding of various technologies Multitasking ability with strong time management skills.

APPLICATION INSTRUCTIONS: * CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. * CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. * If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS: We are seeking a mid-level to senior-level Part-time Engineering Support Specialist to join the Navigation Research and Development Division of the Applied Research Laboratory (ARL) at Penn State. This individual will provide electrical and mechanical technical assistance for experimental projects and assist with local facility's needs. This position will be located in Warminster, PA. ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply. You will: * Assist with the design, fabrication, and support of testing at the Anechoic Chamber and Navigation Center * Provide both mechanical and electrical technical assistance for projects * Support facility operators performing hardware inventory, calibrations, mechanical and electrical installations surface mount soldering, and fabrication of research prototype hardware and sensors * Coordinate infrastructure and property maintenance and improvement planning * Assist with obtaining local facility services * Monitor work being done by contractors onsite * Move anechoic absorber and assemble/operate equipment.. Minimally requires an Associate's degree and 4 years related experience, or an equivalent combination of education and experience. A degree in Electrical Engineering Technology or Mechanical Engineering Technology is preferred. Required knowledge/skills include: * Soldering, cable making, mechanical assembly, electronic systems and instrumentation * Ability to enter small spaces, working in confined environments, and work on ladders and lifts * good communication and writing skills * ability to work independently and manage tasks Preferred knowledge/skills include: * Familiarity with standard electronic and instrumentation troubleshooting ARL is a US Navy University Affiliated Research Center (UARC). As a UARC, ARL conducts mission-driven research aligned with Department of Defense (DoD) priorities, provides independent technical expertise, and serves as a trusted advisor to the DoD. ARL bridges the gap between academia, industry, and government in defense science and technology, developing cutting-edge solutions and transitioning them into operational use to strengthen national security. You will be subject to a government security investigation and you must be a U.S. citizen to apply. Employment with ARL will require successful completion of a pre employment drug screen. FOR FURTHER INFORMATION on ARL, visit our web site at **************** The proposed salary range may be impacted by geographic differential. CAMPUS SECURITY CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. Employment with the University will require successful completion of background check(s) in accordance with University policies. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact ************. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines Warminster, PA

Job Summary:The Senior Engineering Support Specialist is an essential technical contributor in the organization who is responsible for providing second-level support and problem resolution for proprietary applications and products. Their primary purpose is to triage, investigate, prioritize, and solve issues. This role will work closely with our product and engineering teams to improve documentation, processes, monitoring, and our products. They will be experts on our internal products and technology and will be capable of researching issues independently.Responsibilities: Responsibilities: Product and System Expertise: this person understands our products and services. Ensuring that they can effectively diagnose and resolve a wide range of engineering challenges. Incident Response: prioritize incoming inquiries and issues, acknowledging receipt and initiating the troubleshooting process promptly. Investigate technical issues: Use API tools, browser dev tools, logs, and other systems to replicate, diagnose, and isolate issues before handing off to engineers. Standardization & Process Improvement: where it makes sense to do so, harmonize methods of ingesting, triaging, tracking, and communicating about issues. Effective Communication: Clear and concise communication is essential in this role. This person keeps stakeholders informed throughout the resolution process, providing regular updates and transparent feedback. Issue backlog review with the appropriate product and engineering resources will occur frequently. Frequent standups for triaging and routing will occur. Work will be visible, status will be clear, and measurements will exist. Improve our tooling and monitoring: Works with engineering to identify opportunities to improve observability, alerting, and internal debugging processes. Identify product gaps: Collaborate on feedback loops that result in product improvements, not just fixes of isolated tickets. Performance Outcomes Technical Support and Collaboration Process Improvements: A consistent, repeatable, and clear process for issue communication and resolution exists and is being followed. Success can be measured here by the existence of a more coherent process, stakeholder surveys, and a baseline of issue throughput / time to close exists. Closed Issues: Issues are confirmed and triaged and then routed to be resolved by the appropriate team members, reducing direct requests to the product and engineering team. We should see a reduction of communication and investigation time being performed by Sr. Engineers. Product Improvements: A backlog of product improvements is created and prioritized that will reduce issues. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Monitoring Improvements: A backlog of monitoring / testing improvements is created and prioritized that will catch issues more quickly. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Feedback: Stakeholders, engineers, product managers, and the support team itself express positive feedback about the work this team does and the outputs they are producing. FLSA Status Exempt Physical Requirements/ Work Environment Employee must be able to sit or stand for long periods of time, with the physical ability to work at the computer or other sedentary tasks for long periods of time. Employee can conduct duties discreetly and impartially. If working remotely, employee is able to work in a space that allows them to effectively complete their job tasks, including having reliable internet connectivity and the ability to participate effectively while on phone and video calls. Ability to work onsite at least some of the time may be required. Employee has regular and predictable attendance and punctuality. Ability to lift up to 50 pounds.Additional Information:Location:Remote Job PostingDepartment:9310 EngineeringTime Type:Full time Commitment to Equal Opportunity PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination. If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.

Job Summary:The Senior Engineering Support Specialist is an essential technical contributor in the organization who is responsible for providing second-level support and problem resolution for proprietary applications and products. Their primary purpose is to triage, investigate, prioritize, and solve issues. This role will work closely with our product and engineering teams to improve documentation, processes, monitoring, and our products. They will be experts on our internal products and technology and will be capable of researching issues independently.Responsibilities: Responsibilities: Product and System Expertise: this person understands our products and services. Ensuring that they can effectively diagnose and resolve a wide range of engineering challenges. Incident Response: prioritize incoming inquiries and issues, acknowledging receipt and initiating the troubleshooting process promptly. Investigate technical issues: Use API tools, browser dev tools, logs, and other systems to replicate, diagnose, and isolate issues before handing off to engineers. Standardization & Process Improvement: where it makes sense to do so, harmonize methods of ingesting, triaging, tracking, and communicating about issues. Effective Communication: Clear and concise communication is essential in this role. This person keeps stakeholders informed throughout the resolution process, providing regular updates and transparent feedback. Issue backlog review with the appropriate product and engineering resources will occur frequently. Frequent standups for triaging and routing will occur. Work will be visible, status will be clear, and measurements will exist. Improve our tooling and monitoring: Works with engineering to identify opportunities to improve observability, alerting, and internal debugging processes. Identify product gaps: Collaborate on feedback loops that result in product improvements, not just fixes of isolated tickets. Performance Outcomes Technical Support and Collaboration Process Improvements: A consistent, repeatable, and clear process for issue communication and resolution exists and is being followed. Success can be measured here by the existence of a more coherent process, stakeholder surveys, and a baseline of issue throughput / time to close exists. Closed Issues: Issues are confirmed and triaged and then routed to be resolved by the appropriate team members, reducing direct requests to the product and engineering team. We should see a reduction of communication and investigation time being performed by Sr. Engineers. Product Improvements: A backlog of product improvements is created and prioritized that will reduce issues. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Monitoring Improvements: A backlog of monitoring / testing improvements is created and prioritized that will catch issues more quickly. Success can be measured by backlog depth of this work and how many tickets from this backlog are getting closed. Feedback: Stakeholders, engineers, product managers, and the support team itself express positive feedback about the work this team does and the outputs they are producing. FLSA Status Exempt Physical Requirements/ Work Environment Employee must be able to sit or stand for long periods of time, with the physical ability to work at the computer or other sedentary tasks for long periods of time. Employee can conduct duties discreetly and impartially. If working remotely, employee is able to work in a space that allows them to effectively complete their job tasks, including having reliable internet connectivity and the ability to participate effectively while on phone and video calls. Ability to work onsite at least some of the time may be required. Employee has regular and predictable attendance and punctuality. Ability to lift up to 50 pounds.Additional Information:Location:Remote Job PostingDepartment:9310 EngineeringTime Type:Full time Commitment to Equal Opportunity PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination. If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.