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Service Desk Analyst salary
Average service desk analyst salary
$45,397
How much does a service desk analyst make?
The average service desk analyst salary in the United States is $45,397. Service desk analyst salaries typically range between $30,000 and $67,000 yearly. The average hourly rate for service desk analysts is $21.83 per hour.
Service desk analyst salary is impacted by location, education, and experience. Service desk analysts earn the highest average salary in New York.
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Where can a Service Desk Analyst earn more?
Service Desk Analyst Salaries By Experience Level
Service Desk Analyst salary estimates from across the web
Average service desk analyst salary by state
The average service desk analyst salary in New York, Maryland, and California are the highest in the U.S. The lowest average service desk analyst salary states are Louisiana, Arkansas, and Alabama.
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Highest paying states for service desk analysts
| Rank | State | Avg. Salary | Hourly Rate |
|---|---|---|---|
| 1 | New York | $73,272 | $35.23 |
| 2 | Maryland | $58,539 | $28.14 |
| 3 | Rhode Island | $57,408 | $27.60 |
| 4 | District of Columbia | $57,212 | $27.51 |
| 5 | Massachusetts | $57,320 | $27.56 |
| 6 | California | $57,543 | $27.66 |
| 7 | Nevada | $52,108 | $25.05 |
| 8 | Delaware | $56,350 | $27.09 |
| 9 | Alaska | $54,346 | $26.13 |
| 10 | Oregon | $54,926 | $26.41 |
| 11 | Michigan | $52,313 | $25.15 |
| 12 | New Hampshire | $48,169 | $23.16 |
| 13 | Connecticut | $55,483 | $26.67 |
| 14 | Vermont | $47,595 | $22.88 |
| 15 | New Jersey | $51,953 | $24.98 |
| 16 | North Dakota | $48,962 | $23.54 |
| 17 | Washington | $55,621 | $26.74 |
| 18 | Minnesota | $48,760 | $23.44 |
| 19 | Arizona | $44,702 | $21.49 |
| 20 | Virginia | $44,900 | $21.59 |
| 21 | Ohio | $44,429 | $21.36 |
| 22 | Florida | $43,320 | $20.83 |
| 23 | Utah | $42,805 | $20.58 |
| 24 | Wisconsin | $46,520 | $22.37 |
| 25 | Illinois | $43,984 | $21.15 |
| 26 | Montana | $41,215 | $19.81 |
| 27 | Hawaii | $44,946 | $21.61 |
| 28 | Colorado | $42,923 | $20.64 |
| 29 | Pennsylvania | $42,661 | $20.51 |
| 30 | New Mexico | $43,126 | $20.73 |
| 31 | Indiana | $42,402 | $20.39 |
| 32 | Maine | $44,904 | $21.59 |
| 33 | Texas | $40,534 | $19.49 |
| 34 | Missouri | $41,404 | $19.91 |
| 35 | Georgia | $40,133 | $19.29 |
| 36 | North Carolina | $39,781 | $19.13 |
| 37 | Tennessee | $40,133 | $19.29 |
| 38 | Nebraska | $39,173 | $18.83 |
| 39 | West Virginia | $40,430 | $19.44 |
| 40 | Idaho | $39,980 | $19.22 |
| 41 | Kentucky | $37,743 | $18.15 |
| 42 | South Carolina | $39,101 | $18.80 |
| 43 | Wyoming | $37,348 | $17.96 |
| 44 | Iowa | $38,127 | $18.33 |
| 45 | Kansas | $33,109 | $15.92 |
| 46 | South Dakota | $37,433 | $18.00 |
| 47 | Louisiana | $36,811 | $17.70 |
| 48 | Arkansas | $36,472 | $17.53 |
| 49 | Alabama | $35,811 | $17.22 |
| 50 | Oklahoma | $35,507 | $17.07 |
| 51 | Mississippi | $33,973 | $16.33 |
Highest paying cities for service desk analysts
The highest-paying cities for service desk analysts are New York, NY, San Francisco, CA, and Baltimore, MD.
| Rank | City | Avg. Salary | Hourly Rate |
|---|---|---|---|
| 1 | New York, NY | $73,762 | $35.46 |
| 2 | San Francisco, CA | $61,876 | $29.75 |
| 3 | Baltimore, MD | $59,027 | $28.38 |
| 4 | Washington, DC | $57,230 | $27.51 |
| 5 | Boston, MA | $57,092 | $27.45 |
| 6 | Seattle, WA | $56,210 | $27.02 |
| 7 | Las Vegas, NV | $51,865 | $24.94 |
| 8 | Saint Paul, MN | $48,856 | $23.49 |
| 9 | Sterling, VA | $46,176 | $22.20 |
| 10 | Madison, WI | $46,026 | $22.13 |
| 11 | Phoenix, AZ | $44,710 | $21.50 |
| 12 | Chicago, IL | $44,303 | $21.30 |
| 13 | Columbus, OH | $44,107 | $21.21 |
| 14 | Orlando, FL | $43,329 | $20.83 |
| 15 | Commerce City, CO | $42,904 | $20.63 |
| 16 | Indianapolis, IN | $42,157 | $20.27 |
| 17 | Saint Louis, MO | $41,644 | $20.02 |
| 18 | San Antonio, TX | $41,204 | $19.81 |
| 19 | Raleigh, NC | $40,530 | $19.49 |
| 20 | Oak Ridge, TN | $40,485 | $19.46 |
Service Desk Analyst salary details
A service desk analyst's salary ranges from $30,000 a year at the 10th percentile to $67,000 at the 90th percentile.
What is a service desk analyst's salary?
| Percentile | Annual Salary | Monthly Salary | Hourly Rate |
|---|---|---|---|
| 90th Percentile | $67,000 | $5,583 | $32 |
| 75th Percentile | $55,000 | $4,583 | $26 |
| Average | $45,397 | $3,783 | $22 |
| 25th Percentile | $36,000 | $3,000 | $17 |
| 10th Percentile | $30,000 | $2,500 | $14 |
Highest paying service desk analyst jobs
The highest paying types of service desk analysts are software support technician, support analyst, and analyst.
| Job Title | Annual Salary | Monthly Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| Information Technology Technician | $49,031 | $4,086 | $23.57 | 118,881 |
| Information Systems Technician | $46,346 | $3,862 | $22.28 | 173,424 |
| Information Technology/Support Technician | $45,591 | $3,799 | $21.92 | 161,748 |
| Systems Support | $64,031 | $5,336 | $30.78 | 156,028 |
| Software Support Technician | $79,670 | $6,639 | $38.30 | 117,059 |
| Desktop/Network Support | $49,480 | $4,123 | $23.79 | 119,310 |
Top companies hiring service desk analysts now:
Which companies pay service desk analysts the most?
Service desk analyst salaries at The Citadel and Simpson Thacher & Bartlett are the highest-paying according to our most recent salary estimates. In addition, the average service desk analyst salary at companies like VMware and Citi are highly competitive.
| Rank | Company | Average Salary | Hourly Rate |
|---|---|---|---|
| 1 | The Citadel | $131,008 | $62.98 |
| 2 | Simpson Thacher & Bartlett | $96,488 | $46.39 |
| 3 | VMware | $89,801 | $43.17 |
| 4 | Citi | $83,597 | $40.19 |
| 5 | Legal & General Investment Management America | $83,388 | $40.09 |
| 6 | NTT Data International L.L.C. | $83,305 | $40.05 |
| 7 | Wabtec Corporation | $80,524 | $38.71 |
| 8 | Infosys Public Service | $79,520 | $38.23 |
| 9 | Westinghouse Appliances Australia | $76,070 | $36.57 |
| 10 | Deloitte | $74,813 | $35.97 |
| 11 | BNY Mellon | $74,315 | $35.73 |
| 12 | JPMorgan Chase & Co. | $73,314 | $35.25 |
| 13 | Collabera | $72,609 | $34.91 |
| 14 | RS&H | $71,495 | $34.37 |
| 15 | Pattern Energy Group | $71,376 | $34.32 |
| 16 | Ebix | $70,009 | $33.66 |
| 17 | General Electric | $68,377 | $32.87 |
| 18 | Zensar Technologies | $67,831 | $32.61 |
| 19 | PROLIM | $67,350 | $32.38 |
| 20 | First Republic Bank | $67,132 | $32.27 |
Wage gap by gender, race and education
Service Desk Analyst salary by industry
The average service desk analyst salary varies across industries:
- The average service desk analyst salary in the technology industry is $54,828, the highest of any industry.
- The average service desk analyst salary in the finance industry is $49,792.
- Service desk analysts in the retail industry earn an average salary of $36,218, the lowest of any industry.
Highest paying industries for service desk analysts
| Rank | Industry | Average Salary | Hourly Rate |
|---|---|---|---|
| 1 | Technology | $54,828 | $26.36 |
| 2 | Health Care | $49,792 | $23.94 |
| 3 | Hospitality | $40,396 | $19.42 |
| 4 | Professional | $40,202 | $19.33 |
| 5 | Retail | $36,218 | $17.41 |
High Paying Service Desk Analyst Jobs
Service Desk Analyst salary trends
The average service desk analyst salary has risen by $9,546 over the last ten years. In 2014, the average service desk analyst earned $35,851 annually, but today, they earn $45,397 a year. That works out to a 15% change in pay for service desk analysts over the last decade.
Compare service desk analyst salaries for cities or states with the national average over time.
Average service desk analyst salary over time
Compare service desk analyst salaries for individual cities or states with the national average.
Service Desk Analyst salary by year
| Year | Avg. Salary | Hourly Rate | % Change |
|---|---|---|---|
| 2025 | $45,400 | $21.83 | +4.0% |
| 2024 | $43,600 | $20.95 | +3.1% |
| 2023 | $42,200 | $20.29 | +3.6% |
| 2022 | $40,700 | $19.57 | +3.4% |
| 2021 | $39,300 | $18.90 | +4.7% |
Recently added service desk analyst salaries
| Company | Job | Location | Date Added | Salary |
|---|---|---|---|---|
| Zumiez Inc. | Service Desk Analyst | Lynnwood, WA | 12/17/2024 | $35,479 |
| Apex Systems | Service Desk | Glendale, AZ | 12/16/2024 | $37,566 |
| Consultnet | Consultnet | IT Service Desk Analyst UT | Saint George, UT | 12/16/2024 | $60,000 |
| Ishpi Information Technologies | Service Desk Analyst III (2ND Shift)-Remote/Hybrid | Saint Louis, MO | 12/16/2024 | $33,037 |
| Azstatejobs | Service Desk Analyst | Phoenix, AZ | 12/16/2024 | $43,400 |
| Commonwealth of Massachusetts | Service Desk Analyst | Boston, MA | 12/15/2024 | $67,349 |
| Lucid Motors | PLM BOM Analyst, Service | Newark, CA | 12/15/2024 | $108,200 |
| Massanf | Service Desk Analyst | Boston, MA | 12/15/2024 | $67,349 |
| Eplus Technology | Service Desk Analyst II | Virginia, MN | 12/14/2024 | $45,142 |
| Eplus Technology | Service Desk Analyst II | Ione, WA | 12/14/2024 | $45,142 |
Service Desk Analyst salary FAQs
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