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The average customer agent salary in the United States is $31,834. Customer agent salaries typically range between $25,000 and $39,000 yearly. The average hourly rate for customer agents is $15.3 per hour.
Customer agent salary is impacted by location, education, and experience. Customer agents earn the highest average salary in New York.
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The average customer agent salary in New York, Washington, and Montana are the highest in the U.S. The lowest average customer agent salary states are Arkansas, Oklahoma, and West Virginia.
Rank | State | Avg. Salary | Hourly Rate |
---|---|---|---|
1 | Montana | $37,113 | $17.84 |
2 | Minnesota | $37,095 | $17.83 |
3 | Arizona | $34,898 | $16.78 |
4 | Michigan | $33,799 | $16.25 |
5 | Maine | $32,455 | $15.60 |
6 | Vermont | $34,789 | $16.73 |
7 | North Dakota | $31,675 | $15.23 |
8 | New York | $38,799 | $18.65 |
9 | Rhode Island | $35,383 | $17.01 |
10 | Wisconsin | $33,476 | $16.09 |
11 | Washington | $37,502 | $18.03 |
12 | New Hampshire | $33,289 | $16.00 |
13 | Indiana | $32,390 | $15.57 |
14 | Massachusetts | $34,779 | $16.72 |
15 | Nevada | $32,113 | $15.44 |
16 | South Dakota | $30,978 | $14.89 |
17 | Illinois | $31,900 | $15.34 |
18 | Colorado | $33,804 | $16.25 |
19 | California | $36,231 | $17.42 |
20 | Hawaii | $37,073 | $17.82 |
21 | Wyoming | $29,882 | $14.37 |
22 | Pennsylvania | $31,672 | $15.23 |
23 | Oregon | $34,150 | $16.42 |
24 | New Jersey | $33,711 | $16.21 |
25 | Utah | $31,298 | $15.05 |
26 | Delaware | $31,144 | $14.97 |
27 | Ohio | $29,133 | $14.01 |
28 | Iowa | $28,469 | $13.69 |
29 | Idaho | $29,392 | $14.13 |
30 | Kentucky | $29,101 | $13.99 |
31 | District of Columbia | $34,379 | $16.53 |
32 | Alaska | $32,704 | $15.72 |
33 | Nebraska | $27,973 | $13.45 |
34 | Tennessee | $28,427 | $13.67 |
35 | Maryland | $31,955 | $15.36 |
36 | North Carolina | $28,955 | $13.92 |
37 | Connecticut | $30,500 | $14.66 |
38 | Missouri | $26,545 | $12.76 |
39 | Kansas | $26,051 | $12.52 |
40 | West Virginia | $24,912 | $11.98 |
41 | Texas | $28,707 | $13.80 |
42 | Florida | $26,943 | $12.95 |
43 | Louisiana | $25,787 | $12.40 |
44 | Mississippi | $24,327 | $11.70 |
45 | Georgia | $26,699 | $12.84 |
46 | South Carolina | $26,572 | $12.78 |
47 | Oklahoma | $25,080 | $12.06 |
48 | Arkansas | $25,381 | $12.20 |
49 | New Mexico | $24,667 | $11.86 |
50 | Alabama | $24,136 | $11.60 |
51 | Virginia | $26,141 | $12.57 |
The highest-paying cities for customer agents are New York, NY, Los Angeles, CA, and Phoenix, AZ.
Rank | City | Avg. Salary | Hourly Rate |
---|---|---|---|
1 | New York, NY | $38,693 | $18.60 |
2 | Los Angeles, CA | $35,922 | $17.27 |
3 | Phoenix, AZ | $34,920 | $16.79 |
4 | Washington, DC | $34,387 | $16.53 |
5 | Beaverton, OR | $34,157 | $16.42 |
6 | Boulder, CO | $33,921 | $16.31 |
7 | Detroit, MI | $33,828 | $16.26 |
8 | Milwaukee, WI | $33,409 | $16.06 |
9 | Indianapolis, IN | $32,289 | $15.52 |
10 | Rockford, IL | $32,032 | $15.40 |
11 | Salt Lake City, UT | $31,288 | $15.04 |
12 | Raleigh, NC | $29,081 | $13.98 |
13 | Gahanna, OH | $28,857 | $13.87 |
14 | San Antonio, TX | $28,824 | $13.86 |
15 | Rexburg, ID | $28,768 | $13.83 |
16 | Jackson, TN | $28,428 | $13.67 |
17 | Lincoln, NE | $27,938 | $13.43 |
18 | Jacksonville, FL | $27,000 | $12.98 |
19 | Atlanta, GA | $26,747 | $12.86 |
20 | Jonesboro, AR | $25,372 | $12.20 |
A customer agent's salary ranges from $25,000 a year at the 10th percentile to $39,000 at the 90th percentile.
Percentile | Annual Salary | Monthly Salary | Hourly Rate |
---|---|---|---|
90th Percentile | $39,000 | $3,250 | $19 |
75th Percentile | $35,000 | $2,917 | $17 |
Average | $31,834 | $2,653 | $15 |
25th Percentile | $28,000 | $2,333 | $13 |
10th Percentile | $25,000 | $2,083 | $12 |
The highest paying types of customer agents are customer service expert, customer service professional, and customer engagement specialist.
Job Title | Annual Salary | Monthly Salary | Hourly Rate | Job Openings |
---|---|---|---|---|
Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
Customer Support Coordinator | $37,136 | $3,095 | $17.85 | 259,956 |
Customer Service Advisor | $32,029 | $2,669 | $15.40 | 235,256 |
Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
Customer Support Representative | $37,404 | $3,117 | $17.98 | 243,140 |
Customer Care Professional | $34,566 | $2,881 | $16.62 | 279,249 |
Top companies hiring customer agents now:
Customer agent salaries at Speedway Motors and Freedom Mortgage are the highest-paying according to our most recent salary estimates. In addition, the average customer agent salary at companies like FedEx and Race Communications are highly competitive.
Rank | Company | Average Salary | Hourly Rate |
---|---|---|---|
1 | Speedway Motors | $36,642 | $17.62 |
2 | Freedom Mortgage | $35,420 | $17.03 |
3 | FedEx | $35,185 | $16.92 |
4 | Race Communications | $34,320 | $16.50 |
5 | CarMax | $34,184 | $16.43 |
6 | Tompkins Insurance | $33,779 | $16.24 |
7 | Amazon | $33,387 | $16.05 |
8 | Huntington Learning Center | $33,347 | $16.03 |
9 | Kaplan Early Learning | $33,166 | $15.95 |
10 | DHL | $32,732 | $15.74 |
11 | Boart Longyear Company Inc | $32,612 | $15.68 |
12 | Unicity International | $32,609 | $15.68 |
13 | K Health, Inc. | $32,609 | $15.68 |
14 | Prosper Group | $32,609 | $15.68 |
15 | Corestream | $32,583 | $15.66 |
16 | Vacasa | $32,566 | $15.66 |
17 | HyreCar | $32,519 | $15.63 |
18 | BrightView Landscape Development Inc | $32,510 | $15.63 |
19 | PetroChoice | $32,341 | $15.55 |
20 | Glacier Ban | $32,301 | $15.53 |
The average customer agent salary varies across industries:
Rank | Industry | Average Salary | Hourly Rate |
---|---|---|---|
1 | Technology | $32,547 | $15.65 |
2 | Transportation | $31,974 | $15.37 |
3 | Hospitality | $31,649 | $15.22 |
4 | Telecommunication | $31,421 | $15.11 |
5 | Government | $31,278 | $15.04 |
6 | Professional | $28,691 | $13.79 |
The average customer agent salary has risen by $4,638 over the last ten years. In 2014, the average customer agent earned $27,196 annually, but today, they earn $31,834 a year. That works out to a 11% change in pay for customer agents over the last decade.
Compare customer agent salaries for cities or states with the national average over time.
Compare customer agent salaries for individual cities or states with the national average.
Year | Avg. Salary | Hourly Rate | % Change |
---|---|---|---|
2025 | $31,800 | $15.30 | +3.1% |
2024 | $30,800 | $14.83 | +2.8% |
2023 | $30,000 | $14.42 | +2.5% |
2022 | $29,200 | $14.05 | +1.8% |
2021 | $28,700 | $13.80 | +1.8% |
Company | Job | Location | Date Added | Salary |
---|---|---|---|---|
Wheatland Bank, Inc. | Customer Resource Center Agent | Spokane, WA | 12/16/2024 | $39,048 |
Clementine Answers | Customer Experience Agent | Roseville, MI | 12/15/2024 | $31,305 |
Fedex | Customs Trade Agent 2Nd Shift | Indianapolis, IN | 12/13/2024 | $35,583 |
Don Hattan Derby Inc. | Customer Outreach Agent | Derby, KS | 12/13/2024 | $27,131 |
Metro Medical | Customer Experience Agent | Chelmsford, MA | 12/12/2024 | $41,740 |
Litegear Inc. | Customer Experience Agent | Burbank, CA | 12/11/2024 | $41,740 |
Tompkins Financial Corporation | Customer Experience Agent | Batavia, NY | 12/10/2024 | $35,479 |
Thecentermemphis | Customs Trade Agent-S3 | Memphis, TN | 12/10/2024 | $32,349 |
Glacier Bancorp, Inc. | Customer Resource Center Agent | Spokane, WA | 12/09/2024 | $39,048 |
Fedex | Customs Trade Agent-S3 | Memphis, TN | 12/07/2024 | $32,349 |
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