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Customer Agent salary

Average customer agent salary

$15.3

$31,834 yearly

Entry-level customer agent salary
$25,000 yearly salary
Updated January 8, 2025

How much does a customer agent make?

The average customer agent salary in the United States is $31,834. Customer agent salaries typically range between $25,000 and $39,000 yearly. The average hourly rate for customer agents is $15.3 per hour.

Customer agent salary is impacted by location, education, and experience. Customer agents earn the highest average salary in New York.

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Customer agent salary by: 

For less than a Netflix subscription, get a new job.

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For less than a Netflix subscription, get a new job.

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Where can a Customer Agent earn more?

Compare salary by location
Vs
55k
35k
15k
-5k
New York$38,693
Jonesboro, AR$25,372
Compare salary by company
Vs
62k
42k
22k
2k
Speedway Motors$36,642
Glacier Ban$32,301

Customer Agent Salaries By Experience Level

Average customer agent salary by state

The average customer agent salary in New York, Washington, and Montana are the highest in the U.S. The lowest average customer agent salary states are Arkansas, Oklahoma, and West Virginia.

  • State View
  • County View
Average Salary:

Highest paying states for customer agents

RankStateAvg. SalaryHourly Rate
1Montana$37,113$17.84
2Minnesota$37,095$17.83
3Arizona$34,898$16.78
4Michigan$33,799$16.25
5Maine$32,455$15.60
6Vermont$34,789$16.73
7North Dakota$31,675$15.23
8New York$38,799$18.65
9Rhode Island$35,383$17.01
10Wisconsin$33,476$16.09
11Washington$37,502$18.03
12New Hampshire$33,289$16.00
13Indiana$32,390$15.57
14Massachusetts$34,779$16.72
15Nevada$32,113$15.44
16South Dakota$30,978$14.89
17Illinois$31,900$15.34
18Colorado$33,804$16.25
19California$36,231$17.42
20Hawaii$37,073$17.82
21Wyoming$29,882$14.37
22Pennsylvania$31,672$15.23
23Oregon$34,150$16.42
24New Jersey$33,711$16.21
25Utah$31,298$15.05
26Delaware$31,144$14.97
27Ohio$29,133$14.01
28Iowa$28,469$13.69
29Idaho$29,392$14.13
30Kentucky$29,101$13.99
31District of Columbia$34,379$16.53
32Alaska$32,704$15.72
33Nebraska$27,973$13.45
34Tennessee$28,427$13.67
35Maryland$31,955$15.36
36North Carolina$28,955$13.92
37Connecticut$30,500$14.66
38Missouri$26,545$12.76
39Kansas$26,051$12.52
40West Virginia$24,912$11.98
41Texas$28,707$13.80
42Florida$26,943$12.95
43Louisiana$25,787$12.40
44Mississippi$24,327$11.70
45Georgia$26,699$12.84
46South Carolina$26,572$12.78
47Oklahoma$25,080$12.06
48Arkansas$25,381$12.20
49New Mexico$24,667$11.86
50Alabama$24,136$11.60
51Virginia$26,141$12.57

Highest paying cities for customer agents

The highest-paying cities for customer agents are New York, NY, Los Angeles, CA, and Phoenix, AZ.

RankCityAvg. SalaryHourly Rate
1New York, NY$38,693$18.60
2Los Angeles, CA$35,922$17.27
3Phoenix, AZ$34,920$16.79
4Washington, DC$34,387$16.53
5Beaverton, OR$34,157$16.42
6Boulder, CO$33,921$16.31
7Detroit, MI$33,828$16.26
8Milwaukee, WI$33,409$16.06
9Indianapolis, IN$32,289$15.52
10Rockford, IL$32,032$15.40
11Salt Lake City, UT$31,288$15.04
12Raleigh, NC$29,081$13.98
13Gahanna, OH$28,857$13.87
14San Antonio, TX$28,824$13.86
15Rexburg, ID$28,768$13.83
16Jackson, TN$28,428$13.67
17Lincoln, NE$27,938$13.43
18Jacksonville, FL$27,000$12.98
19Atlanta, GA$26,747$12.86
20Jonesboro, AR$25,372$12.20

Customer Agent salary details

A customer agent's salary ranges from $25,000 a year at the 10th percentile to $39,000 at the 90th percentile.

Average Customer Agent Salary Graph
Average Customer Agent Salary Graph, Trends, and Summary

What is a customer agent's salary?

PercentileAnnual SalaryMonthly SalaryHourly Rate
90th Percentile$39,000$3,250$19
75th Percentile$35,000$2,917$17
Average$31,834$2,653$15
25th Percentile$28,000$2,333$13
10th Percentile$25,000$2,083$12

Highest paying customer agent jobs

The highest paying types of customer agents are customer service expert, customer service professional, and customer engagement specialist.

Job TitleAnnual SalaryMonthly SalaryHourly RateJob Openings
Customer Service Professional$46,620$3,885$22.41251,374
Customer Support Coordinator$37,136$3,095$17.85259,956
Customer Service Advisor$32,029$2,669$15.40235,256
Customer Service Representative$32,260$2,688$15.51209,515
Customer Support Representative$37,404$3,117$17.98243,140
Customer Care Professional$34,566$2,881$16.62279,249

Top companies hiring customer agents now:

  1. FedEx Jobs (52)
  2. eBay Jobs (65)
  3. AT&T Jobs (18)
  4. PayPal Jobs (243)
  5. Hewlett Packard Enterprise Jobs (61)

Which companies pay customer agents the most?

Customer agent salaries at Speedway Motors and Freedom Mortgage are the highest-paying according to our most recent salary estimates. In addition, the average customer agent salary at companies like FedEx and Race Communications are highly competitive.

RankCompanyAverage SalaryHourly Rate
1Speedway Motors$36,642$17.62
2Freedom Mortgage$35,420$17.03
3FedEx$35,185$16.92
4Race Communications$34,320$16.50
5CarMax$34,184$16.43
6Tompkins Insurance$33,779$16.24
7Amazon$33,387$16.05
8Huntington Learning Center$33,347$16.03
9Kaplan Early Learning$33,166$15.95
10DHL$32,732$15.74
11Boart Longyear Company Inc$32,612$15.68
12Unicity International$32,609$15.68
13K Health, Inc.$32,609$15.68
14Prosper Group$32,609$15.68
15Corestream$32,583$15.66
16Vacasa$32,566$15.66
17HyreCar$32,519$15.63
18BrightView Landscape Development Inc$32,510$15.63
19PetroChoice$32,341$15.55
20Glacier Ban$32,301$15.53

Wage gap by gender, race and education

$34,000$33,600$33,200$32,800$32,400$32,000
MaleFemale

Customer Agent salary by industry

The average customer agent salary varies across industries:

  • The average customer agent salary in the technology industry is $32,547, the highest of any industry.
  • The average customer agent salary in the finance industry is $31,974.
  • Customer agents in the professional industry earn an average salary of $28,691, the lowest of any industry.

Highest paying industries for customer agents

RankIndustryAverage SalaryHourly Rate
1Technology$32,547$15.65
2Transportation$31,974$15.37
3Hospitality$31,649$15.22
4Telecommunication$31,421$15.11
5Government$31,278$15.04
6Professional$28,691$13.79

High Paying Customer Agent Jobs

Customer Agent salary trends

The average customer agent salary has risen by $4,638 over the last ten years. In 2014, the average customer agent earned $27,196 annually, but today, they earn $31,834 a year. That works out to a 11% change in pay for customer agents over the last decade.

Compare customer agent salaries for cities or states with the national average over time.

Average customer agent salary over time

Compare customer agent salaries for individual cities or states with the national average.

    Customer Agent salary by year

    YearAvg. SalaryHourly Rate% Change
    2025$31,800$15.30+3.1%
    2024$30,800$14.83+2.8%
    2023$30,000$14.42+2.5%
    2022$29,200$14.05+1.8%
    2021$28,700$13.80+1.8%

    Recently added customer agent salaries

    CompanyJobLocationDate AddedSalary
    Wheatland Bank, Inc.Customer Resource Center AgentSpokane, WA12/16/2024$39,048
    Clementine AnswersCustomer Experience AgentRoseville, MI12/15/2024$31,305
    FedexCustoms Trade Agent 2Nd ShiftIndianapolis, IN12/13/2024$35,583
    Don Hattan Derby Inc.Customer Outreach AgentDerby, KS12/13/2024$27,131
    Metro MedicalCustomer Experience AgentChelmsford, MA12/12/2024$41,740
    Litegear Inc.Customer Experience AgentBurbank, CA12/11/2024$41,740
    Tompkins Financial CorporationCustomer Experience AgentBatavia, NY12/10/2024$35,479
    ThecentermemphisCustoms Trade Agent-S3Memphis, TN12/10/2024$32,349
    Glacier Bancorp, Inc.Customer Resource Center AgentSpokane, WA12/09/2024$39,048
    FedexCustoms Trade Agent-S3Memphis, TN12/07/2024$32,349

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