Service Specialist Jobs At RRD

HOURS: Monday – Friday 2pm-7pm REPORTS To: Facilities Manager We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours – that’s why one of our core values is to provide remarkable service. When you work here, you’ll be treated with the same level of respect and positive attitude. As a building services associate you are to support onsite associates and customers by providing and executing shipping solutions and managing exceptions. This position will also be responsible for demonstrating the guiding principles as listed on the 4imprint Compass. Here’s what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned. Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, and Humility. Transport packages and items between 3 4imprint establishments and other locations as needed. Process incoming and outgoing packages from the mailroom. Establish relationships with carriers to set schedules and expectations. Communicate with associates regarding incoming packages. Review outgoing packages for shipping compliance. Assist maintenance with a variety of tasks. Run mailing and other related errands as needed with company vehicle. Assist with other office tasks as needed. You might be a fit for this position if you are: Able to demonstrate professionalism and high ethical standards and set a positive example for all that you interact and work with. Able to communicate clearly and concisely (verbal and written). Able to effectively manage multiple tasks simultaneously and handle adverse and urgent situations with rapid changes in priorities. Able to take initiative and work with minimum supervision. Ensure work is performed in accordance with safety policies and regulations to promote a safe working environment. Able to build a workplace culture that is capable of executing change to meet business objectives. Required education/skills/experience: Highschool diploma or equivalent. 0-1 years of experience in a similar field. Proficiency in data entry and Microsoft Outlook. Strong problem solving and organizational skills. UPS, FedEx, DHL and other carrier knowledge. Experienced driver with drivers license and driving background. Must possess a valid driver’s license. Please refer to the physical requirements form for details on the physical requirements of this role. Work Environment: 4imprint has a drug-free workplace policy. An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions. Regular and predictable attendance. Ability to effectively communicate with others (verbally and in writing). Ability to lift up to 30 lbs. Ability to lift 15-20 lbs on daily basis. Work will be performed at 4imprint, Oshkosh. This position requires final candidates to undergo a pre-work screen, to ensure that you are able to perform your duties safely If you do not pass the pre-work screen, we will withdraw the job offer, unless there is reasonable accommodation that will enable you to effectively perform the position’s essential functions. H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact human resources. Equal opportunity employer, including veterans and individuals with disabilities.

The Mission: Endeavor Business Media is a rapidly growing US-based B2B media and events company founded in 2017. Endeavor's mission is to deliver the highest-quality content in the B2B markets we serve and to do so in the various, multi-channel formats that today's industry professionals demand. From informative e-newsletters to in-depth monthly magazines to curated in-person events, Endeavor Business Media is committed to providing the best opportunities for professionals to stay knowledgeable and connect with marketplace colleagues that drive their industry forward. The Team: Endeavor places a high importance on its data-driven core values of accountability, continuous improvement, teamwork and being passionate about value creation in an environment that maintains minimal politics, directional clarity, high productivity and low turnover among good people. These values are adopted at all levels of the company across every sphere and give the company its operational advantage. Our departments and operating businesses have autonomy and place a high value on meritocracy, with a commitment to providing individuals with opportunities for growth and development. Job Summary: As a Customer Success Representative, you will be responsible for supporting our sales team with administrative and customer service duties that help drive revenue growth, customer retention, and customer satisfaction. Your contributions are vital to the success of our team and ensuring we meet the expectations of our customers. Essential Job Function: * Support sales team efforts * Facilitate email marketing campaigns * Facilitate mailed campaigns * Provide call lists to Account Executives * Assist in identifying cross-sale and up-sell opportunities * Support customer service activities * Handle customer inquiries and questions * Be the liaison between the customer and the Graphic Design Team for ad creative * Work with OEMs and the Graphic Design Team for ad creative * Support co-op functions for proper customer reimbursement * Administrative duties * Data entry in CRM * Order entry in CRM * Maintaining and updating sales reports * Pulling data from systems when Account Executives, Customers, or Management requests Core Competencies: * Strong communication and writing skills with an impeccable attention to detail * Ability to multi-task to support Account Executives, Customers, and Management needs * Approach the role with a team and collaborative mindset to provide high levels of service * Approach the role with a customer-centric attitude that is upbeat and positive Qualifications: * Prior customer service, administrative, or sales support experience preferred * Experience with CRM, marketing, and Microsoft Office tools preferred * Bachelor's degree in business, marketing, or other related field preferred We are excited to share that this position will be hourly, or non-exempt, and the pay range for this position is $21.15 - $23.07/hour, exclusive of fringe benefits or potential bonuses. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. If you are hired for this position at Endeavor, your final base salary compensation will be determined based on factors such as hiring location, skillset, prior years' experience, relevant education, certain degrees and certifications, training, and market considerations. In addition to those factors - we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future & continued salary growth. We also offer a generous benefits package (more information on benefits listed below): We offer competitive benefits package including medical, dental, and vision: * 24/7 access to Telehealth services * FSA and HSA pretax savings accounts * Company paid life and disability insurance * 401(k) with company match * Paid parental leave * A generous FTO policy * 12 paid holidays! * Tuition assistance * Professional growth opportunities through continuing education * Mentorship program * Company Core Value Rewards * Employee Retail & Travel discounts To all current EBM employees: If you are interested in applying for this position, please apply through the internal career center. Endeavor Business Media is an equal opportunity employer. We are committed to providing equal employment opportunities in recruiting, hiring, training, promotions, compensation, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status.

Job Description Are you passionate about photographic technology? Do you enjoy interacting with people? Come join our Photography Support Team and take your skills to the next level! ActionLink is seeking a service-focused Full-Time Customer Support Expert to help our Global 500 client, Sony, and their PRO Support Division that spans a variety of users of innovative lenses, cameras, professional videography equipment, camcorders, and digital imaging technology. The Camera & Video Support Expert will provide a variety of services for our valued Sony customers and user accounts by offering subject matter knowledge in the areas of inquiries, equipment maintenance/servicing, repair status and costs, processing approvals, no fault troubleshooting, accessory requests, etc. You'll play a crucial role in ensuring customer satisfaction and loyalty while fostering a deep understanding of Sony camera & video products. This role works onsite at the Sony authorized service facility. It will be embedded directly within the repair group, allowing for close collaboration with the repair team. This collaboration provides quick access to product engineering groups for timely and accurate communication with our customers. Don't miss out on this opportunity to join a dedicated team of fellow camera enthusiasts! Schedule and Location: 40 hours per week Monday-Friday; 9:30am-6:00pm Ability to work flexible hours if/when needed; overtime as required Precision Camera & Video Repair (Sony authorized dealer) located at 9 Anngina Drive in Enfield, CT What we Offer: $18.00 - $21.00 per hour, based on experience Medical, dental, vision, life and prescription insurance plans 401(k) optional retirement savings plan with employer match Paid time off Paid holidays What you'll be doing: Work in both office and warehouse/repair environment Handle incoming client and customer inquiries and outgoing follow-up through phone and email, including services offered, repair pricing, delivery information, repair status, crafting repair estimates, processing approvals, no-fault-found troubleshooting, additional information required or accessories needed requests. Work with repair and engineering teams as point of contact obtaining necessary technical information to support and/or expedite repair process if necessary. Resolve customer requests, questions and complaints in a timely manner determining best use of resources and if necessary, corrective actions. Handle new account inquiries and forward to the appropriate department(s) Share ideas and suggestions to improve the customer service department Follow the client's scripting and training documentation to handle inquiries. Work with CRM and Process Management Information Systems to analyze situations. Attend training provided by Client to learn Client's imaging equipment models and repair process diagnosis methods. Qualifications: Photography, digital imaging and technical photographic equipment knowledge preferred. Multi-task oriented with excellent communication and problem-solving abilities. Excellent customer service skills inclusive of handling situations in a professional manner Attention to detail Knowledge of Salesforce and SAP preferred Requirements: Must be able to use a computer, phone and other standard office equipment Must be mobile and able to sit/stand for 4 hours or more Must be able to lift 30 pounds.

Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence

Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As the Reservationist at an exclusive members-only fine dining restaurant, you will serve as the first point of contact for our distinguished members and their guests. This role requires exceptional attention to detail, discretion, and a deep understanding of personalized service. You will manage all reservations with precision, ensuring that every interaction reflects the standards of a private, luxury dining experience. This role pays an hourly rate of $18.00-$20.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until July 31, 2025. About the Venue The RaRa Room is a member only restaurant created by Mario Carbon, Rich Torrisi and Jeff Zalaznick. The restaurant pays homage to the essence of the great Gatsby era. The RARA Room is a speakeasy style setting reminiscent of early 20th century New York, where delicious exceptionally we prepared food was served in the style of elegance and comfort without being pretentious. Responsibilities * Manage all member reservation inquiries via email, and reservation platforms (e.g., SevenRooms or similar), ensuring confidentiality and a high-touch approach. * Maintain an accurate and up-to-date reservations calendar, optimizing seating arrangements while respecting member preferences and club protocols. * Recognize VIPs and core members by name and tailor the booking experience accordingly, including noting special occasions, dining history, and preferences. * Communicate effectively with the Maître D', front-of-house team, and culinary staff to ensure smooth service and pre-arrival preparation. * Confirm reservations and send pre-visit communications as needed, reinforcing the exclusivity and warmth of the dining experience. * Handle changes, cancellations, and special requests with poise, efficiency, and discretion. * Uphold strict confidentiality standards for member information, guest lists, and internal operations. * Support the guest services team with hosting duties and administrative functions during high-volume periods or special events. Qualifications * Minimum 1-2 years' experience in a reservations, guest relations, or concierge role within a fine dining, private club, or luxury hospitality setting. * Exceptional interpersonal and communication skills-both written and verbal. * Strong knowledge of reservation and CRM systems such as SevenRooms, OpenTable VIP, or similar. * Impeccable attention to detail and organizational skills. * High degree of professionalism, discretion, and emotional intelligence. * Availability to work evenings, weekends, and holidays in alignment with The Ra Ra operations. * A polished, confident, and service-driven demeanor. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Reservationist is responsible for initiating the guest's experience through the restaurant's phone lines and email to ensure guest satisfaction. This role will pay an hourly wage of $20.00 to $25.00. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Peak is a premium restaurant located on the 101st floor of 30 Hudson Yards, in a State-of-the-Art building with panoramic views and situated above Edge, the highest outdoor observation deck in the city. A luxurious destination with breath-taking views of lower New York City. Responsibilities * Greet all guests when arriving * Process important queries and manage customer expectations in a polite and friendly manner * Communicating pertinent information about incoming guests to FOH and BOH management and FOH service team * Maintain a high level of hospitality and professionalism with each guest and employee * Ensure to maintain the privacy of our guests * Professionally correspond via email and phone calls, both internally and with guests * Assist Management with admin duties Qualifications * Previous experience with RESY (our reservation Platform) * Previous hospitality experience would be advantageous * Strong written and verbal communication skills * Ability to be resourceful, calm, and proactive when issues arise * Ability to learn on the job * Excellent customer service skills * Must have flexible hours Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence

Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence

Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence

Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence

The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers' media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that grows ROI for our advertisers. This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns' performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team-player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed. Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key. Essential Duties and Responsibilities * Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs * Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details * Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps * Follow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholders * Provide leadership and facilitation for continuously improving the quality of service and campaign results for our local markets and clients * Responsible for trafficking, monitoring, and reporting on digital owned & operated campaigns * Quality assurance on work performed by our corporate team * Leverage storytelling skills to build exceptional customer reports Minimum Qualifications * 2-4 years of experience working in a digital advertising operations role, working with sales and marketers * 2-4 years of experience in campaign and performance management * Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development * Working knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are required * Knowledge of ad tagging and the CM Trafficking, Reporting, & Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plus * Analytical and possess the ability to evaluate data and interpret results for client-facing deliverables * Knowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive results * Excel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunities * Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations * Excellent written and verbal communication skills are necessary for effectively managing performance * Problem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve them * Demonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectations * Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly * Detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns Preferred Qualifications * BA/BS from a 4-year university or equivalent preferred About Cox Media Group CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 49 top-performing radio stations delivering multiple genres of content in 10 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit ********************* Req #: 1659 #LI-Onsite CMG is a special place. Here, we rely on our winning mindset and deep expertise to find creative solutions, think differently, and work together to positively impact the people and communities we serve. It's where we connect and inspire diverse audiences every day and everywhere with our unmatched content, products, services and people. At CMG, we take pride in our collaborative and open environment, where everyone feels valued, seen and heard. Our shared commitment to living our company's core Values - Teamwork, Diversity, Integrity, Quality and Fiscal Responsibility - propels us every day, in everything we do. We encourage you to explore #LifeAtCMG, where you can bring your best, authentic self to work, think boldly and make a difference. If you are currently a CMG employee, please log into THRIVE to access our internal career center. Nearest Major Market: Atlanta Apply now

Answer calls, emails, texts from guests inquiring about booking a property or renting golf carts. Take and enter reservations/cancelations into Streamline system. Handle request and complaints from guests and owners in a timely manner. Be able to de-escalate issues and problem solve. Will have to communicate effectively with housekeeping and maintenance department. Experience with Streamline Property Management Software is not required but a plus. Experience with Breezeway Software is not required but a plus. Starting pay is based on industry experience. Requirements Must be able to work weekends and holidays when needed A+ Customer Service skills Prior experience in hospitality a plus Streamline experience a plus but not required Computer literate Quick learner Great communication skills Organizational skills Problem solving Salary Description $16 up to $23

The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers' media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that increases ROI for our advertisers. This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns' performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed. Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key. Essential Duties and Responsibilities * Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs * Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details * Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps * Follow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholders * Provide leadership and facilitation for continuously improving the quality of service and campaign results for our local markets and clients * Responsible for order entry, trafficking, monitoring, and reporting on digital owned & operated campaigns * Quality assurance on work performed by our corporate team * Leverage storytelling skills to build exceptional customer reports Minimum Qualifications * 2-4 years of experience working in a digital advertising operations role, working with sales and marketers * 2-4 years of experience in campaign and performance management * Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development * Knowledge of ad tagging and the CM Trafficking, Reporting, & Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plus * Analytical and possess the ability to evaluate data and interpret results for client-facing deliverables * Knowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive results * Excel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunities * Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations * Excellent written and verbal communication skills are necessary for effectively managing performance * Problem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve them * Demonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectations * Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly * Detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns Preferred Qualifications * BA/BS from a 4-year university or equivalent preferred * Working knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are preferred The salary range for this position is $45,000 per year to $53,040 per year. Final compensation for the role will be determined by a variety of factors such as skills, certifications, and relevant work experience. Benefits for this role include: * Comprehensive medical, dental, and vision insurance available to the employee and employee's family (i.e. child, spouse, domestic partner). * Flexible Spending Accounts (healthcare and dependent care) and Health Savings Accounts * Short-term and long-term disability and life insurance (supplemental and accidental, death, and dismemberment) * Participation in CMG's 401(k) plan with generous company match and both pre-tax and Roth options * Paid flexible vacation and up to four weeks (160 hours) of paid wellness time, inclusive of paid sick and safe time under applicable law. * Up to eight (8) paid holidays throughout calendar year 2025 * Up to two (2) weeks of paid parental leave * Employee assistance program * All other benefits required by applicable law. About Cox Media Group CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 49 top-performing radio stations delivering multiple genres of content in 10 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit ********************* Req #: 1671 #LI-Onsite CMG is a special place. Here, we rely on our winning mindset and deep expertise to find creative solutions, think differently, and work together to positively impact the people and communities we serve. It's where we connect and inspire diverse audiences every day and everywhere with our unmatched content, products, services and people. At CMG, we take pride in our collaborative and open environment, where everyone feels valued, seen and heard. Our shared commitment to living our company's core Values - Teamwork, Diversity, Integrity, Quality and Fiscal Responsibility - propels us every day, in everything we do. We encourage you to explore #LifeAtCMG, where you can bring your best, authentic self to work, think boldly and make a difference. If you are currently a CMG employee, please log into THRIVE to access our internal career center. Nearest Major Market: Seattle Apply now

Expected Semimonthly Salary: $3,032.51 Work where your work matters. Work at CCRC. CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing! Reporting to the Supervisor of Business Administration, the Business Operations Specialist position provides cross-functional business-wide support with one or more of the following programs, as assigned: centralized contracts administration program, centralized policy administration program, business continuity/disaster recovery (BCDR) program, conflict of interest program (COI), and centralized business insurance management program. This role may also be tasked with data security incident/breach reporting and coordination, data governance committee (DGC) meeting administration, limited attorney coordination, and other cross-functional business-wide programs. Business Operations Specialist JOB-FLYER.pdf Essential Duties And Responsibilities Within a collaborative team environment, the Business Operations Specialist is responsible for providing support with one or more of the following business-wide programs: Business Program Support (75%) Centralized Contract Administration * Administer and maintain CCRC's contract management system, ensuring accurate tracking of current and historical contracts. * Organize and manage all CCRC agreements (e.g., grants, vendor/software agreements, MOUs, NDAs) in a centralized, searchable repository accessible by relevant staff. * Generate ad hoc or recurring reports to leadership on contract lifecycle status, coordinate with applicable functional or program areas on contract changes. Provide analysis and comparison of updated contract terms & conditions and highlight potential impact or risk to CCRC. Collaborate with Grants Management (Finance) and Program Division leadership to confirm the accuracy of contract terms and associated financial data. Centralized Policy Administration * Develop and implement agency-wide policy administration processes in alignment with CCRC's Policy Management policy. * Create and maintain standardized policy templates that align with CCRC branding. Insurance Program Administration * Lead insurance coordination activities for CCRC insurance policy renewals, insurance changes, and coordinate with program leadership for business details. * Act as primary insurance broker coordinator for business related insurance. Plan/schedule annual renewal with Insurance committee. Ensure annual renewal tasks are tracked to meet timely updates and review quotes for renewals. Business Continuity / Disaster Recovery (BCDR) Administration * Ensure implementation and regularly update CCRC BCDR program activities. Ensure business continuity plans are completed and reviewed annually (minimum) by all functional areas. Cross-Functional Business Collaboration (25%) Data Governance Committee (DGC) Coordination * Manage scheduling and implementation of recurring DGC meeting. Complete meeting notes with action items and follow-up with assigned action item owners to complete tasks. Data Security Incident (DSI) Coordination * Lead implementation of DSI activities. Document and oversee efficient data security incident reporting and investigations. * Coordinate with CPCO, CAO, and CCRC leadership on DSI reporting, and ensure all follow-up actions are completed. Conflict of Interest (COI) Program Coordination * Develop and manage CCRC's COI program. Ensure annual COI disclosures are completed by all new staff and annually for all others. Establish automated procedures for disclosure mitigation actions, follow-up, and completion reporting for CCRC leadership. * Coordinate with People & Culture, Finance, Internal Audit, and program areas at least annually to review and update COI disclosure questions to ensure CCRC policy and funder requirements are met for annual disclosure reporting. Program Education and General Business Assistance * Establish and maintain regular coordination with Division leadership to ensure all responsible programs are efficient, meeting business needs, and process improvements considered. * Establish and lead recurring training and education program to ensure leadership and staff are aware of and have approved access to contract data, insurance documentation, policy update status, and other responsible administrative data repositories. Non-Essential Duties And Responsibilities These duties include tasks that are required and comprise less than 5% of daily functions for this job: * Participate in and make presentations to staff, executive team, committees, and other groups, as needed. * Attend appropriate trainings, meetings, and seek out developmental opportunities. * Maintains awareness of current trends in contract management with a focus on compliance, risk mitigation, and project management. * Other duties as assigned. Job Specifications Minimum Required * Education & Experience: * Associate's Degree in Business Administration, Technology, or a related field and 3 years of relevant experience; or * High School Diploma or GED and at least 5 years of relevant experience; or * Any other combination of equivalent and relevant education and experience that supports the successful performance of the essential job functions. Relevant Experience must include demonstrated expertise in at least two of the following areas: Contract Administration, Policy Administration, Insurance Program Management, or Business Continuity/Disaster Recovery (BCDR). * Professional/Technical Certifications: None required. * Behavioral * Contracts Administration Function: Current working knowledge and familiarity of Federal, State and local government contracting and grant management principles. Strong understanding and application of applicable laws and regulations governing local, state, and federal contracting/grant requirements. * Contracts & Insurance Administration Functions: Demonstrated experience in effectively consulting with legal counsel to obtain legal reviews of contracts, security investigations, etc. * Proven leadership skillset and flexibility to changing business requirements with attention to detail. * Ability to independently perform complex conceptual analysis while delivering constant process improvement monitoring and implementations. * Exercise independent judgment to identify and resolve problems in a timely manner. * Ability to gather and analyze information skillfully. * Expertise in using Microsoft Office applications including Excel, Word, and Outlook, as well as other management systems applicable for centralized contracts/policy/insurance management. * Travel: This position requires 5% travel. Will consist of travel to and from CCRC business offices and possible non-local/out of state travel for conferences. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved staff driving on behalf of CCRC may choose to drive a CCRC vehicle or personally owned vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and receiving DMV clearance. * Work Schedule: Hybrid, Full time, typically M-F regular business hours. In-office presence is expected for business coordination, project-related needs, or as directed by Division leadership. * Work environment: Office work environment; ambient temperature, moderate noise level, indoors. When working remote, must provide a professional office-like environment without distraction and in compliance with CCRC Flexible Work Policy requirements. * Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the Project Manager will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including: * Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90). * Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with "at risk" populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93) * MVR / DMV clearance in accordance with CCRC's liability insurance provisions: For positions where driving is required. * Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341) * CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 - 1596.866) * Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995) At CCRC, passion and meaningful work is rewarded! We offer employees: * Competitive compensation package * Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance * Basic Life Insurance and Long Term Disability paid for by CCRC * Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting * Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break * Opportunities for learning and professional development, including education reimbursement * Employee Assistance and Wellness Programs * 501(c) (3) designation-You can apply for Public Service Loan Forgiveness! We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles. Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at ************** ext. 6599 or email them at *********************.

Expected Semimonthly Salary: $3,032.51 Work where your work matters. Work at CCRC. CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing! Reporting to the Supervisor of Business Administration, the Business Operations Specialist position provides cross-functional business-wide support with one or more of the following programs, as assigned: centralized contracts administration program, centralized policy administration program, business continuity/disaster recovery (BCDR) program, conflict of interest program (COI), and centralized business insurance management program. This role may also be tasked with data security incident/breach reporting and coordination, data governance committee (DGC) meeting administration, limited attorney coordination, and other cross-functional business-wide programs. Business Operations Specialist JOB-FLYER.pdf Essential Duties And Responsibilities Within a collaborative team environment, the Business Operations Specialist is responsible for providing support with one or more of the following business-wide programs: Business Program Support (75%) Centralized Contract Administration Administer and maintain CCRC's contract management system, ensuring accurate tracking of current and historical contracts. Organize and manage all CCRC agreements (e.g., grants, vendor/software agreements, MOUs, NDAs) in a centralized, searchable repository accessible by relevant staff. Generate ad hoc or recurring reports to leadership on contract lifecycle status, coordinate with applicable functional or program areas on contract changes. Provide analysis and comparison of updated contract terms & conditions and highlight potential impact or risk to CCRC. Collaborate with Grants Management (Finance) and Program Division leadership to confirm the accuracy of contract terms and associated financial data. Centralized Policy Administration Develop and implement agency-wide policy administration processes in alignment with CCRC's Policy Management policy. Create and maintain standardized policy templates that align with CCRC branding. Insurance Program Administration Lead insurance coordination activities for CCRC insurance policy renewals, insurance changes, and coordinate with program leadership for business details. Act as primary insurance broker coordinator for business related insurance. Plan/schedule annual renewal with Insurance committee. Ensure annual renewal tasks are tracked to meet timely updates and review quotes for renewals. Business Continuity / Disaster Recovery (BCDR) Administration Ensure implementation and regularly update CCRC BCDR program activities. Ensure business continuity plans are completed and reviewed annually (minimum) by all functional areas. Cross-Functional Business Collaboration (25%) Data Governance Committee (DGC) Coordination Manage scheduling and implementation of recurring DGC meeting. Complete meeting notes with action items and follow-up with assigned action item owners to complete tasks. Data Security Incident (DSI) Coordination Lead implementation of DSI activities. Document and oversee efficient data security incident reporting and investigations. Coordinate with CPCO, CAO, and CCRC leadership on DSI reporting, and ensure all follow-up actions are completed. Conflict of Interest (COI) Program Coordination Develop and manage CCRC's COI program. Ensure annual COI disclosures are completed by all new staff and annually for all others. Establish automated procedures for disclosure mitigation actions, follow-up, and completion reporting for CCRC leadership. Coordinate with People & Culture, Finance, Internal Audit, and program areas at least annually to review and update COI disclosure questions to ensure CCRC policy and funder requirements are met for annual disclosure reporting. Program Education and General Business Assistance Establish and maintain regular coordination with Division leadership to ensure all responsible programs are efficient, meeting business needs, and process improvements considered. Establish and lead recurring training and education program to ensure leadership and staff are aware of and have approved access to contract data, insurance documentation, policy update status, and other responsible administrative data repositories. Non-Essential Duties And Responsibilities These duties include tasks that are required and comprise less than 5% of daily functions for this job: Participate in and make presentations to staff, executive team, committees, and other groups, as needed. Attend appropriate trainings, meetings, and seek out developmental opportunities. Maintains awareness of current trends in contract management with a focus on compliance, risk mitigation, and project management. Other duties as assigned. Job Specifications Minimum Required Education & Experience: Associate's Degree in Business Administration, Technology, or a related field and 3 years of relevant experience; or High School Diploma or GED and at least 5 years of relevant experience; or Any other combination of equivalent and relevant education and experience that supports the successful performance of the essential job functions. Relevant Experience must include demonstrated expertise in at least two of the following areas: Contract Administration, Policy Administration, Insurance Program Management, or Business Continuity/Disaster Recovery (BCDR). Professional/Technical Certifications: None required. Behavioral Contracts Administration Function: Current working knowledge and familiarity of Federal, State and local government contracting and grant management principles. Strong understanding and application of applicable laws and regulations governing local, state, and federal contracting/grant requirements. Contracts & Insurance Administration Functions: Demonstrated experience in effectively consulting with legal counsel to obtain legal reviews of contracts, security investigations, etc. Proven leadership skillset and flexibility to changing business requirements with attention to detail. Ability to independently perform complex conceptual analysis while delivering constant process improvement monitoring and implementations. Exercise independent judgment to identify and resolve problems in a timely manner. Ability to gather and analyze information skillfully. Expertise in using Microsoft Office applications including Excel, Word, and Outlook, as well as other management systems applicable for centralized contracts/policy/insurance management. Travel: This position requires 5% travel. Will consist of travel to and from CCRC business offices and possible non-local/out of state travel for conferences. Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved staff driving on behalf of CCRC may choose to drive a CCRC vehicle or personally owned vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and receiving DMV clearance. Work Schedule: Hybrid, Full time, typically M-F regular business hours. In-office presence is expected for business coordination, project-related needs, or as directed by Division leadership. Work environment: Office work environment; ambient temperature, moderate noise level, indoors. When working remote, must provide a professional office-like environment without distraction and in compliance with CCRC Flexible Work Policy requirements. Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the Project Manager will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including: Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90). Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93) MVR / DMV clearance in accordance with CCRC's liability insurance provisions: For positions where driving is required. Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341) CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 - 1596.866) Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995) At CCRC, passion and meaningful work is rewarded! We offer employees: Competitive compensation package Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance Basic Life Insurance and Long Term Disability paid for by CCRC Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break Opportunities for learning and professional development, including education reimbursement Employee Assistance and Wellness Programs 501(c) (3) designation-You can apply for Public Service Loan Forgiveness! We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles. Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at ************** ext. 6599 or email them at *********************.

********************** The primary responsibility of the Operations Specialist is to support all client projects through their lifecycle, including routing creative across all accounts, maintaining job schedules in Workamajig to ensure everything is on schedule, as well as supporting workflows across the agency. The Operations Specialist facilitates consistent communication between the agency's Creative, Project Management, & Client Services teams, ensuring on-time delivery of all client projects. The Operations Specialist role is responsible for supporting the broader agency in effectively managing their projects on-budget, on-time and on-quality. While not a manager of employees, the Operations Specialist works closely with all internal teams assigned to projects, ensuring team assignments are executed on-quality and on-time in support of the overarching project. An effective problem solver on a day-to-day basis, the Operations Specialist must be adept at anticipating problems and recognizing opportunities, as well as finding efficiencies and revamping processes. Responsibilities Works with internal teams to ensure all art is routed through the business on schedule Coordinate and efficiently communicate with the Creative, Client Services, and Project Management teams during routing process Supports agency-wide efforts that all projects are on-quality, on-time and on-budget Utilizes PageProof tool for routing art and supports optimization of tool use Assists in developing new processes for efficiencies and supports the documentation and rollout of new processes internally Researches new tools, process, and systems for automation and efficiency efforts Supports Production QC processes to ensure digital and direct mail are accurate and on-time Maintains and monitors internal project schedules daily Facilitates internal status meetings, as necessary Owns internal agency advocate communication Demonstrates basic knowledge of agency AOR workflow Demonstrates basic knowledge of campaign workflow Maintains deep understanding of project workflow Maintains professional internal and external relationships that meet company core values Participates in weekly agency department and all-staff meetings Other duties, as assigned Requirements 1-3 years of Project or Operations Management experience a plus Marketing agency experience a plus Bachelor's degree or equivalent experience Experience developing and/or supporting work breakdown structures, creating timelines and driving successful execution of milestones, on-quality, on-budget and on-schedule Experience collaborating with team members to manage team workload and to create process efficiencies Experience managing individual organization and workload Experience with Google Suite, Slack, PageProof, Workamajig or other integrated operations tools a plus This is Masterworks Masterworks moves people to participate in world-changing causes using an integrated approach to marketing, fundraising, and branding. We are a diverse company of movers and makers who care about their clients and each other. It's not just a workplace - it's a community with a culture of collaboration and innovation to inspire generosity! We are data-inspired analysts, motivated strategists, engaged project managers and storytelling creatives working together to change the world. Because these things are true, we look for these behavioral competencies in potential staff members: Continuous Learning Integrity Problem Solving Communication Responsive to Customer Needs Resource Maximization Sneaky and beautiful subtlety Initiative and Risk-Taking Self-Mastery Collaboration Innovation and Change Diversity Planning and Organization Quality Results A love for pushing the limits 100% willingness to get it done Passion

Job DescriptionSalary: $20/hour Operations Specialist ********************** The primary responsibility of the Operations Specialist is to support all client projects through their lifecycle, including routing creative across all accounts, maintaining job schedules in Workamajig to ensure everything is on schedule, as well as supporting workflows across the agency. The Operations Specialist facilitates consistent communication between the agencys Creative, Project Management, & Client Services teams, ensuring on-time delivery of all client projects. The Operations Specialist role is responsible for supporting the broader agency in effectively managing their projects on-budget, on-time and on-quality. While not a manager of employees, the Operations Specialist works closely with all internal teams assigned to projects, ensuring team assignments are executed on-quality and on-time in support of the overarching project. An effective problem solver on a day-to-day basis, the Operations Specialist must be adept at anticipating problems and recognizing opportunities, as well as finding efficiencies and revamping processes. Responsibilities Works with internal teams to ensure all art is routed through the business on schedule Coordinate and efficiently communicate with the Creative, Client Services, and Project Management teams during routing process Supports agency-wide efforts that all projects are on-quality, on-time and on-budget Utilizes PageProof tool for routing art and supports optimization of tool use Assists in developing new processes for efficiencies and supports the documentation and rollout of new processes internally Researches new tools, process, and systems for automation and efficiency efforts Supports Production QC processes to ensure digital and direct mail are accurate and on-time Maintains and monitors internal project schedules daily Facilitates internal status meetings, as necessary Owns internal agency advocate communication Demonstrates basic knowledge of agency AOR workflow Demonstrates basic knowledge of campaign workflow Maintains deep understanding of project workflow Maintains professional internal and external relationships that meet company core values Participates in weekly agency department and all-staff meetings Other duties, as assigned Requirements 1-3 years of Project or Operations Management experience a plus Marketing agency experience a plus Bachelors degree or equivalent experience Experience developing and/or supporting work breakdown structures, creating timelines and driving successful execution of milestones, on-quality, on-budget and on-schedule Experience collaborating with team members to manage team workload and to create process efficiencies Experience managing individual organization and workload Experience with Google Suite, Slack, PageProof, Workamajig or other integrated operations tools a plus This is Masterworks Masterworks moves people to participate in world-changing causes using an integrated approach to marketing, fundraising, and branding. We are a diverse company of movers and makers who care about their clients and each other. Its not just a workplace its a community with a culture of collaboration and innovation to inspire generosity! We are data-inspired analysts, motivated strategists, engaged project managers and storytelling creatives working together to change the world. Because these things are true, we look for thesebehavioral competenciesin potential staff members: Continuous Learning Integrity Problem Solving Communication Responsive to Customer Needs Resource Maximization Sneaky and beautiful subtlety Initiative and Risk-Taking Self-Mastery Collaboration Innovation and Change Diversity Planning and Organization Quality Results A love for pushing the limits 100% willingness to get it done Passion remote work