Network Technician Lead Jobs Near Me

Maverc Technologies is looking for a committed Network Engineer, who possesses extensive skills and experience as a Network Administrator, to join our team and play a pivotal role in analyzing the planning, design, development and implementation of system and network engineering plans for our Intelligence Community customers. You will monitor all activities of the network facilities and ensure high quality data transmission. Job Description: Provide technical support for all customer facing engagements/interactions, including receipt of specifications, design, test and response to service requests. Debug and test networks, analyze technical projects, perform needs assessments, analyze and/or oversee cost and benefits estimates, presentations, negotiations, installations, problem resolutions, procurements and multi-vendor product integration. Provide initial engineering and implementation support of networks to assure proper execution and provides resolution for system failures or degradations, as needed. Provide project management and documentation, as required. At times participate in and/or facilitate stakeholder meetings. Proven ability to delegate tasks, comprehensively and in parts is necessary to be successful in this environment. Requirements What You'll Need: U.S. Citizenship Active TS/SCI+FSP Bachelor's Degree in Computer Science or related field In lieu of a degree, 8+ years of experience with network administration Strong Linux Experience- maintaining CENTOS, Redhat/RHEL Experience deploying (rack, stack, network) VMWare ESXi hosts and deploying/maintaining (100's of) virtual machines Experience with basic containerization technologies like Docker and/or Podman Familiarization with Cisco networking devices (eg Firewalls, Switches, ISRs) to include device integration and configuration Ability to maintain software development infrastructure supporting multiple environments (networks) in a fast-paced, highly technical environment Ability to take initiative and make recommendations on existing infrastructures Security + CE or equivalent to be IAM Level II qualified Possession of excellent oral and written communication skills What Will Set You Apart: Experience with Cisco Firepower (w/ Threat Defense) product lines Experience maintaining Cisco firewalls and associated access lists Experience with maintaining Nagios deployment Experience deploying and administering a RHEL Satellite server Experience with maintaining Network Appliance (Netapp) storage arrays or technologies Experience with maintaining a Windows 7 or Windows 10 desktop environment Experience with maintaining a Microsoft Active Directory and Group policy environment Experience with Oracle Hardware and Solaris OS (x86 and SPARC) Experience with facilitating and/or implementing Information Security best practices (patching, IAVA remediation, POA&M development, other security compliance initiatives) Experience with maintaining and administration of Cisco networking devices Experience with maintaining network cabling infrastructure including copper and fiber cabling Experience with Splunk logging Experience with NESSUS vulnerability scanning Familiarity with Kanban/Agile methodologies Familiarity with Jira, Redmine and other project management applications Benefits **Join Maverc. Be Valued.** At Maverc, we are an inclusive community where diversity in all its forms is embraced, respected, and recognized as a true asset to the company. We are dedicated to fostering this inclusive environment, though we acknowledge that there is always room for improvement. Maverc is committed to evolving into a more inclusive and equitable organization, upholding the principles of equal employment opportunity and affirmative action. Maverc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on gender, gender identity or expression, sexual orientation, race, age, religion, physical or mental disability, veteran status, or other protected characteristics under federal, state, and local laws. As a federal contractor, Maverc has implemented affirmative action programs to ensure non-discrimination and promote affirmative action in our policies and practices for qualified women, minorities, protected veterans, and individuals with disabilities. The narrative portion of Maverc's affirmative action plans is available for inspection at our offices during normal business hours. Employees and applicants interested in reviewing these plans should contact Human Resources at or ************* for assistance. If you are interested in applying for a position with Maverc and require special assistance or accommodation to apply for a posted position, please contact our Human Resources department at ************* or by calling ************. Exceptional People, Outstanding Benefits Exceptional people are the cornerstone of any successful company. To attract and retain such talent, Maverc provides fulfilling work opportunities that complement a balanced lifestyle. We achieve this by offering exceptional benefits, enabling our employees to live and work well. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Work From Home

Job Description ACTIVE SECRET CLEARANCE REQUIRED Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Network Systems Engineer (Senior) to support contract work out of the DMV. This is an exempt REMOTE position. ACTIVE SECRET CLEARANCE REQUIRED Responsibilities: Integrate and test new technology for compliance with IT security standards Must have a solid understanding of various hardware platforms, software solutions and virtualized environments. (Including WAN, LAN, SD-WAN, SD-branch) Perform analysis to ensure security controls are consistently implemented throughout system development life cycle and continuous monitoring phase. Experience with major network device vendors/brands that includes and are not limited to Cisco, Palo Alto, Fortinet, Juniper Networks Documenting security control implementation statements. Knowledge of network security architecture concepts, including topology, protocols, components, and principles. Demonstrated experience creating system continuous monitoring and contingency plans that identify critical mission and business functions and recovery processes and procedures. All other duties assigned Qualifications: Active Secret Security Clearance Bachelor's Degree from an accredited college or university in Information Technology, or closely related field 10 years of additional relevant work experience Cisco Certified Network Associate (CCNA) Skills: Excellent oral and written skills. Excellent critical thinking skills. Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.

Job Description Who We Are: Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations. Who You Are: Versar Global Solutions is seeking a mid-level Network Engineer to support the enterprise architecture, design, development and deployment of network services in support of the Department of Homeland Security’s Wide Area Network. The position supports a variety of network technologies such as Cisco routing/switching, Cisco VPN, F5 GTM/LTM load-balancing, Palo Alto firewalls, Broadcom (BlueCoat) Proxies and others. The ideal candidate will be able to support DHS Component/Customer and Enterprise solution designs and implementations, Core network technology refresh projects, Cloud integration and migration projects, incident ticket troubleshooting and providing input to for DHS network modernization architecture and design efforts. What You’ll Do: Work with DHS components and customers to develop WAN network solutions to meet the requirements of their respective organizations, while complying with the DHS’s network architecture and design standards. Produce SELC project artifacts such as requirements, design documents, diagrams and other required documentation. Responsible for troubleshooting network incidents, providing root cause analysis and documenting information in tickets and knowledge repositories. Willing to work nights for network Change Request (CR) implementations and be a part of the on-call rotation for any network incidents that may be escalated from the Network Operations Security Center (NOSC). Past experience within the Department of Homeland Security or other government agency is preferred. What You’ll Bring: BA/BS (relevant field); relevant experience may be a substitute for education. 2-5 years hands-on experience with Cisco routing, switching and firewall technology (e.g., ISR, ASR, CSR, ASA, Nexus, TACACS/ISE) 2-5 years working in a WAN environment, strong experience in incident and operations management CCNA certification required CCNP, CCIE, Palo Alto, F5 certifications desired. Strong knowledge of routing/switching, firewalls, load balancers and proxy servers High level architectural and operational experience with complex networks. Very strong knowledge of routing protocols (e.g., BGP, EIGRP, OSPF) and network protocols (e.g., TCP/IP, GRE, IPSEC, and VRF) Strong knowledge of IT security related to networks and applications with solutions to mitigate those issues. Must be able to work evening change request windows and provide on-call support after normal business hours as required. Must have experience creating/writing design documentation, diagrams and other project artifact deliverables Must be extremely resourceful in learning a very complex and dynamically changing network Must be able to work independently in fast paced, dynamic environment. Strong knowledge of Cisco technologies Must be proficient in English, both written and verbal, to ensure effective communication and collaboration. Successful results of preemployment screenings, including federal background check, MVR, and drug screen. Comply with company drug and alcohol policy. Be authorized to work in the US or will be authorized by the successful candidate’s start date. Software/Hardware Desired Palo Alto firewalls, F5 Load Balancers, BlueCoat/Symantec Proxies, SDN/SD-WAN, Cloud (AWS, Azure, O365), SaaS, PaaS, IaaS, Unix/Linux, Python, Perl, NetScout. Compensation Expected Salary: $80,000 - $90,000 per year Versar Global Solutions is providing the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law. Location Requirements The position will primarily work remote; however, preference will be given to those who reside locally to the MD/DC/VA areas. EEO Commitment Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated. #LI-FH1

Job DescriptionAbout UsAGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. AGE Solutions is seeking an experienced Telecommunications Network Engineer - Sr (Netops) who specializes in Local Area Networks (LAN) design and engineering. Candidate must have experience managing the evaluation and cost estimation of voice and data LAN services from telecommunications carriers, designing access and backbone networks using carrier services, and/ or managing the analysis and design of wireless voice and/or data networks. Responsibilities Include: Provide support for complex applications involving all phases of telecommunications network design, implementation, and analysis. Identify high level design requirements, develop and perform testing on features, applications, operating systems, redundancy, maintainability, and disaster recovery for the LAN. Develop and design Concept of Operations (CONOPS), disaster recovery, and contingency operations solutions and plans. Manage the evaluation and cost estimation of voice and data LAN services from telecommunications carriers Perform network monitoring and fault detection. Develop, implement, and monitor Fail-over solutions. Maintain network documentation to include network maps, node connections, installation diagrams, patch panel references and Cisco Prime Wireless Access Point locations. Design access and backbone networks using carrier services. Design, implement, and sustain network solutions to include, but not limited to streaming video, VLAN, wireless LAN, 802.1x, DNS/DHCP appliances, etc. Provide support for the analysis and design of wireless voice and/or data. Provides technical and administrative direction for junior network engineers for network design, implementation, and operations tasks Peer review of work products for correctness, adherence to the design concept and to user standards. Makes recommendations, if needed, for approval of major network installations. Provides inputs to status reports, deliverables and presentations on ongoing projects, and daily workload. Review and provide recommendation for approval of network installations. Required Skills, Qualifications and Experience: Citizenship and Clearance: US Citizenship is required. Must have and maintain a current DoD Secret or Top Secret Clearance. Experience: 5+ years of related experience Certifications: Must have a compliant 8570 IAT-II Certification (one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+CE, SSCP, CASP+CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH. Computing Environment Certification (must have one of the following): Cisco Certified Network Professional (CCNP), Cisco Certified Wireless Professional (CCWP), or other relevant Telecommunication Engineer Senior Cisco certifications. Location: This is a remote position within the United States requiring approximately 60% travel (CONUS). Work Environment and Physical Demand: Must be able to lift 30 -50lbs over your head. Must be able to bend and move around equipment racks. Must have a valid driver's license. Compensation: $90,000 - $110,000 At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally. 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it. Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact. 401(k) with Match: We match 3% of your contributions with immediate vesting. Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents. Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs. Parental Leave: 15 days of fully paid leave for new parents, because family matters. Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving. Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right. Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create. At AGE, you'll do work that matters, supported by a company that delivers for its people.

Job DescriptionDescription: Are you looking to take the next steps in your career as a Network Engineer? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for a Network Engineer to be responsible for managing enterprise-level IT operations, including networks, virtual infrastructure, and cloud environments, while ensuring compliance with security protocols and industry standards. This role focuses on aligning technical operations with organizational objectives to ensure secure, reliable service delivery. In this role, you will oversee the operations of the Network Operations Center (NOC) and Security Operations Center (SOC), ensuring the secure and reliable delivery of IT services across the organization. Responsibilities include designing and implementing operational processes, managing infrastructure migrations, and leading complex technical projects. The Network Engineer will enforce compliance with security standards and regulatory requirements, while applying best practices for cybersecurity, disaster recovery, and performance optimization. Collaborating with stakeholders, this role contributes to strategic planning and continuous improvement initiatives to support the delivery of mission-critical IT services. Requirements: Advanced certifications such as CISSP, CCNP or CCNA, Professional Cloud Solutions Architect Multi-cloud expertise (AWS, GCP, OCI, Azure) Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be willing and able to work remotely Must be willing and able to undergo a government Public Trust (SF-85) background investigation What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone . We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at ***************************

Key Responsibilities: · Provide technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.

A local non-profit health plan in Aurora, CO is looking for a HYBRID Senior Provider Network Contractor to join their team. The Senior Provider Network Contractor is responsible for managing the full spectrum of provider relationships and the entire contracting process, to include analysis of contract proposals, recruitment of new providers, contract negotiations with existing providers, and execution and operational implementation and support. Overview of Responsibilities: Negotiates complex provider agreements utilizing a variety of negotiation strategies and techniques with all provider types, with emphasis on developing strategic partnerships with facilities, health systems, integrated care delivery systems, physician hospital organizations, independent practice associations, individual providers and clinics, ancillary providers, FQHCs and other providers. Maintains proficiency in current and proposed reimbursement methodologies for facility and professional contracts, contract language and provisions and organizational operations to assure contract offers can be implemented and effectively administered. Provides comprehensive management of the contracting process, including rate and language negotiations, and operational implementation. Works with contracted providers on contract interpretation and assists with operational and/or reimbursement issue resolution. Provides financial and operational performance analysis of existing and pending Provider contracts. Provides guidance, support and direction to Managed Care Contractors and other department staff as needed. Serves as the project lead and subject matter expert for one or more of the following: Development and revision of multiple contract templates for contract management system, in collaboration with the Director, and software vendor Fee schedule analysis Appropriate billing and coding for physical and behavioral health Serves as contract management system administrator as assigned Works with legal and other staff to resolve complex claims issues Requirements: 5-8 years experience negotiating complex contracts with health care providers (ex: hospitals, health systems, medical groups, clinics) Experience with strategic planning; development, revision and quality control of contract templates, contracting guidelines; determination of network adequacy and capacity standards and other policies and procedures Analytical, reviewing claims history and trends Advanced knowledge of managed care contracting, provider reimbursement and claims payment, medical terminology, and health care delivery systems required. Must be proficient in MS-Office applications (Word, Excel, and Access). Additional Skills: Experience with value-based contact arrangements Schedule/Shift: M-F schedule options: 8am-5pm, 8:30am-5:30pm, or 9am-6pm This role will begin as fully remote, then will move to hybrid 2x per week Contract Length: 520 Hours. Opportunity to convert to permanent hire after satisfactory completion of contract. Pay: $45 - $55 (Dependent on experience) Benefits: 401(k) Retirement Plan, Medical, dental and vision plans, Short Term Disability Insurance, Life Insurance Plan, Weekly Pay, Paid Sick Time

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Manager of Network Engineering will partner with cross-functional teams to ensure network stability. The incumbent will provide technical engineering leadership and direction to drive innovation. They will also provides training, mentoring, coaching, and leadership for network engineers. The Manager will maintain the strategy of the existing corporate office wired, wi-fi and remote access networks, including hardware and patching. The candidate should have the ability to work remotely and lead remotely to troubleshoot and resolve issues, collaborate with on shore and offshore users including multiple time zones across US, review and implement changes on the network, following Change management process, and have the ability to work after hours, nights, weekends and provide emergency response support when required. Essential Functions: Corporate MPLS, Direct internet access, LAN, WLAN and VPN network experience Create and maintain service level agreements Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future needs Evaluate document issue resolution and analyzes trends for ways to prevent future occurrences. Develop, implement, and maintain policies, standards, procedures, and associated training plans for network resource administration and appropriate use. Implement and maintain best practices for corporate network asset management, including maintenance and inventory, life cycle management and related documentation. Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization's network. Manage, in concert with the Cybersecurity team, and ensure effectiveness of security solutions including firewalls and intrusion detection systems. Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users Manage operational costs, conduct near- and long-term financial forecasts Direct and administrate a contingent of network engineering staff and conduct performance reviews and corrective action. Organized and detail oriented with a strong technical acumen risk management. Working knowledge of cloud technologies. Perform all other responsibilities and duties deemed necessary Focused on execution, delivery, and commitment to dates for all related network engineering projects. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications Basic Qualifications 5+ years of relevant work experience and a Bachelors degree, OR 8+ years of relevant work experience Preferred Qualifications 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Bachelor's degree in engineering, computer science, MIS, related field and or technical training. Advanced technical or business degree is a plus 6 years working experience in network engineering Cisco CCNA or CCNP certification AWS Associate Solutions Architect Certified. Strong analytical skills and the ability to make real time decisions Strong background in IT service delivery role (i.e., engineering support for projects) Can link strategy and actions to business impact and results Ability to communicate and influence upward as well as laterally Be accountable and hold others accountable Knowledge of SDWAN, Zscaler, Palo Alto and associated SASE technologies. Understand Networking Technology such as: SDWAN, MPLS, IP Networking, VoIP, TCP, IP, BGP, OSPF, VPN, EIGRP, WiFi, WLAN, TACACS, IPS, IDS, Netscaler, AD, DNS, WINS, DHCP, Meraki, Cisco ISE, , Catalyst series switches 9500, 9300, 8500, 4500, 3800 Nexus series switches 9K, , Meraki MX Firewalls, MR Access points and MS switches, GRE, IPSEC, VPN, Wi-Fi , Zscaler, Palo Alto Global Protect Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 131,400.00 to 190,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Freelance IT Programmers, Graphics, Video and motion editing, Developers, Electrician, Electromechanics, Contractors, Plumbers, Mason Bricklayers service, Music, audio specialist, Analyst, Acting and voice services online. Can work remote and or location work on a freelancer online platform engagement. Need to have a smart phone and lap top or desk top computer to perform work.

Job DescriptionOVERVIEW The number one goal of everyone in our team is to make our Clients exceptionally happy. The IT Field Engineer plays an important role in making sure that happens. The IT Field Engineer handles escalated support requests for the Service Delivery Team, that require an onsite visit. When help is needed the IT Field Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKSCUSTOMER SERVICE Work on and resolve escalated Helpdesk Tickets Delight our Clients with a Friendly, Quick and Helpful Experience Provide the Client with advanced troubleshooting USE OF OUR TICKETING SYSTEM Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing and recording all work though our Ticketing System Make sure that Client Documentation in well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren’t “stale” throughout the process COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets that require Service Delivery Manager support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues Identify opportunities for improvement and make constructive suggestions for change Contribute to the process of innovative change effectively Undertake other duties as required by the Service Delivery Manager SKILLS AND ATTRIBUTESDESIRED A love of (and ability to) Solve Problems & Challenges Great Communications skills, founded in being a good listener Understanding of support tools, techniques and how technology is used to provide services Understanding of operating systems, business applications, printing systems and network systems Diagnosis skills of technical issues related of end-user hardware & software and network devices Experience and knowledge of working with the Microsoft 365 Platform Experience in workstation migrations Experience working with vendors for expedited troubleshooting of hardware and software systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing Client Experience Advanced knowledge of IT Applications, Software & Hardware The ability to speak both Geek and human Great Communications skills, founded in being a good listener A deep desire to deliver an amazing Client Experience The ability to keep up with & adapt to the fast-paced IT world NICE TO HAVE Experience using a Ticketing system / RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications such as Microsoft MCP, etc. Client Experience Certifications such as Helpdesk Habits etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. PERKS We offer Health / Dental and Vision coverage An easy-going environment and culture (we all enjoy what we do) The flexibility to work from home (we run a Hybrid office) Subscription to Cybrary.it A High-Powered Laptop A Proactive Approach to Ongoing Training to help you develop life-long skills Salary: $68k - $70k Powered by JazzHR WvarjzD9dL

About Us The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth's Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. About the Role EOTSS is seeking to hire a Network Automation Intern to join the EOTSS Network Engineering Team. The EOTSS Networking Engineering Team provides reliable Network Services and support to all Commonwealth of Massachusetts customers. The networking services provided by the team include network design, implementation, installation, and management. The Network Engineering Team is especially skilled in and specializes in complex routing configurations, wireless networking, and the use of Visio for creating diagrams in support of the infrastructure. The team provides Tier two support to the Network Operations Team and routinely joins Major Incident conference bridges to help with troubleshooting incidents to their resolution. The Network Automation Intern will learn what it is like to be part of day-to-day operations. The intern will observe and participate in various incidents and change management processes. The intern will also have exposure to documentation and diagram updates. The intern will work closely with our Network Analysts and Network Engineers with asset inventory reconciliation. The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 8AM to 4PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training. Preferred Skills & Qualifications: • Understanding of TCP IP (IP addressing). • Understanding of network concepts. o Local Area networks (LAN) o Wide Area Networks (WAN) o Network Management o Basic Network security concepts • Ability to read and write scripts in a modern language (Perl, Python, etc.). • Working knowledge/experience with Microsoft Office Suite and Office 365. • Analytical and problem-solving abilities. • Customer service skills. • Excellent communication and writing skills. • Self-motivated and ability to learn quickly. • Ability to prioritize work/specific incidents. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Principal Network Engineer (F5 Load Balancing) Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Network Engineer to work in Fidelity's Enterprise Infrastructure group in Durham, NC! The Principle Network engineer will be responsible for the overall network security design and providing secure connectivity solutions to the Fidelity enterprise allowing employees, partners, and customers to be more competitive, more productive, and more profitable in a global business environment. These responsibilities include crafting new enterprise network solutions, enabling new customer connectivity, securing the environment through tactical change management, as well as working in a cross-organizational fashion to consult and enable these services. The position will require a disciplined approach towards ITSM methodologies ensuring the delivery of information technology services to meet the needs of the business community! Primary Responsibilities Manage and Design highly complex firewall and network environments for security of Fidelity's critical resources and enablement of revenue producing services Security Engineering through use of Firewalls, IDS/IPS, various proxy gateway and other network security devices to provide defense-in-depth protection from cyber security threats Engineering customer connectivity/onboarding based on requirements Collaborating with customers on standard methodologies and options Business to Customer as well as Business to Business Connectivity (Internet, Extranet, Market Data, MPLS, and VPN connections) Solve issues related to the network or security environment (oncall rotation) Documentation of complex technologies and topologies based on security based practices Management of life cycle for various technologies within the space (includes vendor management) Shift operations support, in collaboration with operations and engineering staff Work closely with all EI divisions to ensure 24x7 availability GNS services Advancing issues as needed Assisting in trouble shooting network issues Member of 3rd level engineering on-call rotation Education and Experience 5+ years within the network security space 7+ years within the network engineering environment Skills and Knowledge Extensive knowledge of TCP/IP, including application knowledge Network Security skills: Firewall, IPS/IDS, Malware Detection, Webfiltering etc. Network Engineering and Troubleshooting skills Routed/Routing Protocols: BGP, OSPF, MPLS, VRF, VPNs Application Traffic Analysis SDN Previous experience with attack mitigation, design concepts, and data protection Enterprise Security Policy knowledge and standard methodologies Knowledge of audit process Skilled verbally and with presenting to senior team members on strategic idea innovations Ability to work in a team environment Development / Automation experience strongly desired Security Certifications a plus Understanding of cloud concepts such as VPCs, V-Nets, Security groups and NACLs The Team Global Network Services is dedicated to the overall global network engineering and support for Fidelity Investments within Enterprise Infrastructure. The Internetwork Engineering group, within the Global Network Services team, is primarily responsible for engineering services for our customers. These include, routers, Ethernet switches, Wireless Access Points, MPLS/VPN connectivity, perimeter security firewalls, layer three proxies and file transfer services. COVID Work Policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working - Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Job Description Responsible for assisting the customer service department in the support of employee benefit plans. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Work from Home Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Career Growth Opportunities Retirement Plan Mon-Fri Schedule 401K Responsibilities Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and assist with addressing complaints. Process applications and other paperwork - including review for accuracy and follow-up on missing information. Compile, sort, and e-file documents, business transactions, and other activities. Plan, prioritize and complete day-to-day workload utilizing agency procedures and systems Understand COBRA rules and regulations and carrier participation requirements and has a working knowledge of ancillary products. Contact carriers, physicians, group administrators and/or insured employees, as necessary, to resolve customer inquiries. Maintain and update database systems. Act as liaison between client and vendors. Requirements Possession of a high school diploma or equivalent. Minimum of one year of experience in clerical work and/or customer service. Additional considerations given to those who have experience working or volunteering in nonprofit sector and/or administrative assistance experience and/or insurance. Ability to obtain or current possession of a valid California Life/Health and Life Only licenses Located in California

ABOUT ALLIANCE COLLEGE-READY PUBLIC SCHOOLS Alliance College-Ready Public Schools is one of the largest and most successful nonprofit public charter school networks in the nation, operating 26 high-performing, middle and high schools that educate nearly 13,000 scholars who make up the heart of Los Angeles' Latinx, Black, and recent immigrant communities. Alliance schools have been recognized as among the best in the nation by U.S. News & World Report , Newsweek , the U.S. Department of Education, and the California Department of Education. Since opening our first school in 2004, 95% of Alliance scholars have graduated from high school. We strive to uplift our scholars and their communities by fostering unparalleled educational opportunities that encourage scholarly thought, resilient learning, powerful communication, mind-body wellness, and community advocacy. To learn more, visit ******************* ROLE SUMMARY Alliance College-Ready Public Schools is seeking a Manager, Information Technology (Network & Systems Administrator) to support and maintain network and server infrastructure across our schools and Home Office. This role will primarily work remotely, providing high-level IT support and guidance to Junior Network Administrators while ensuring overall system stability and security. Travel to school sites will be required for projects and on-site support. Attendance at weekly team meetings and monthly Home Office meetings is also required. ESSENTIAL RESPONSIBILITIES Oversee and maintain network and server infrastructure, including firewalls, routers, switches, access points, servers, network monitoring, and backup systems. Provide remote and on-site support to resolve escalated IT issues, ensuring minimal downtime. Support Junior Network Administrators with troubleshooting, maintenance, and network optimization. Manage Active Directory, Group Policy, and cloud-based services such as Google Workspace. Implement and maintain cybersecurity best practices, including monitoring for potential threats. Conduct regular network and system audits to identify performance improvements and security enhancements. Assist in the planning and execution of IT projects, including system upgrades, deployments, and migrations. Maintain documentation of network and system configurations, troubleshooting procedures, and IT policies. Support integrations with Alliance's data & technology systems, including Alliance's student information system (PowerSchool). Coordinate with vendors and service providers for IT-related purchases and support. Travel to school sites as needed for special projects and on-site troubleshooting. Collaborate with other Home Office IT staff to provide timely resolution of Information Technology tickets. Provide technical support to users regarding hardware, software, and network-related problems. Collaborate with the Director, Information Technology to ensure proper maintenance of hardware, software, and other technical equipment (DVRs, PBX/VoIP phones, printers, etc.). THE IDEAL CANDIDATES WILL HAVE Commitment to Alliance's core beliefs and educational philosophy. Strong problem-solving skills and the ability to work independently in a remote environment. Excellent communication skills and a customer-service mindset. Experience managing enterprise-level IT infrastructure, including Cisco networking equipment. Knowledge of BGP and EIGRP routing protocols. Experience with switching protocols, including Spanning Tree Protocol (STP), Port-Channel, VLAN, and Voice-VLAN. Familiarity with Microsoft Active Directory, Group Policy, and cloud-based solutions. Knowledge of Mac systems and Google platforms. Understanding of cybersecurity best practices and tools. Ability to support and mentor junior IT staff. Reliable transportation for school site visits. Knowledge of PowerSchool is a plus. Strong customer service orientation including timely response to customer needs. MINIMUM QUALIFICATIONS 3-5 years of experience in network and systems administration. Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Experience with Cisco networking devices and Microsoft Active Directory. Relevant certifications such as CompTIA Network+, Security+, or Cisco CCNA are preferred. WORK LOCATION This is a hybrid position requiring some travel to school sites for projects and support. Attendance at weekly team meetings and monthly Home Office meetings is required. Candidates must be based in the Greater Los Angeles area and have reliable transportation. The successful candidate will be given a $400 work-from-home set-up allowance and receive a monthly stipend of $100. BENEFITS In alignment with our commitment to equity for our scholars, Alliance is committed to equity and transparency for our team and offers competitive salaries commensurate with experience as well as generous retirement and health benefits. This position is exempt. Relocation: Individuals residing outside of the Greater Los Angeles area are eligible for a relocation bonus of $5,000 for individuals and $7,500 for new staff with families/partners. Health Insurance: Medical, dental, and vision plan options that are covered at 100% of monthly premiums for individual employees and at least $1,000 per month towards medical family plan premiums. Please click HERE for more information on health insurance. Retirement: Alliance Home Office employees are eligible for a retirement allowance equal to 7.5% of their regular yearly earnings. Please click HERE for more information on retirement. Paid Leave: Regular full-time 12-month employees receive 8.5 weeks of vacation and paid time off. Additionally, full-time employees accrue 3 weeks of flexible paid time off per year and receive 27 other paid holidays as part of our network calendar. Professional Development: At Alliance, we believe in supporting staff growth and development. Home Office staff are allocated $500 per year for professional development expenses. COMPENSATION $72,000.00 - $105,000.00 APPLICATION PROCESS Interested candidates should submit an application. Please note that only candidates who are selected for an interview will be contacted. Unfortunately, we are not able to sponsor or support applicants on visas at this time or in the foreseeable future. DIVERSITY, EQUITY, AND INCLUSION Alliance College-Ready Public Schools is dedicated to fostering an inclusive, anti-racist, pro-Black community that celebrates diversity, equity, and the unique identities of all scholars and staff. Nearly two-thirds of our teachers and administrators identify as people of color, reinforcing our commitment to representation and the power of diverse role models. We recognize the richness of the cultures and communities we serve, and we believe that embracing and empowering these identities is essential to the success and pride of our scholars. Working at Alliance means joining a movement to drive transformative change, nurture resilience, and build lifelong, meaningful connections with scholars and their communities. Champion Alliance's Anti-Racist, Pro-Black Mission: The strongest candidates will bring a commitment to Alliance's mission of building an anti-racist, pro-Black community that prioritizes the success and well-being of Black and Brown scholars. Candidates should have a passion for promoting equity through anti-racist, student-centered teaching practices that celebrate racial and cultural identities. This role is rooted in service to systemically underserved communities in Los Angeles, helping scholars graduate “college-ready” with pride in who they are. This is subject to change at any time based on the evolving needs of the organization. Alliance College-Ready Public Schools are tuition-free public charter schools that do not discriminate against any scholar, parent, community member, or staff member based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics. Alliance College-Ready Public Schools requires that all team members be fully vaccinated against COVID-19 for the safety of our students, family, and staff. Team members may apply to seek a medical exemption. Regardless of your current vaccination status, our team can advise you on how to fulfill this important requirement so that you can start the position in a timely way. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and other underrepresented people tend to only apply when they match every criterion. If you think you meet some of the qualifications, but don't necessarily check every box in the job description, we encourage you to still apply. If you have questions contact the Staffing Team at ********************* .

The coolest jobs on this planet… or any other… are with Lockheed Martin Space. At the dawn of a new space age, Lockheed Martin is a pioneer, partner, innovator and builder. Our amazing men and women are on a mission to make a difference in the world and every single day we use our unique skills, talents and experiences to design and develop solutions to some of the world's hardest engineering problems. Do you want to be part of a culture that inspires employees to envision the impossible, perform with excellence and create incredible products? We provide the resources, inspiration and focus-if you have the passion and perseverance to dream big, then we want to build a better tomorrow with you. The selected Senior Network Engineer will be joining the Echo Program area of the Space Security Division of Lockheed Martin Space, Mission Solutions. This is a high speed, and growing program area that has demonstrated the ability to execute rapidly on ever changing customer priorities. We are looking for someone with a positive attitude who enjoys working in a team environment to overcome complex problems Common Job Duties: * Designs and plans network communications systems * Provides specifications and detailed schematics for network architecture. * Provides specific detailed information for hardware and software selection, implementation techniques and resources for the most efficient solution to meet business needs, including present and future capacity requirements. * Conducts testing of network design. * Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, firewalls, switches, gateways, IPsec tunnels, etc. * Evaluates and reports on new communications technologies to enhance capabilities of the network. Basic Qualifications: Required Skills: * Working knowledge of CISCO / Juniper network devices and configurations * Compliance with DOD 8570 IAT Level II, Holding Sec +, CISSP, CASP, or other DOD compliant certification * Working knowledge of Linux distributions Security Clearance Requirements: * To meet requirements of the program/customer, this position requires the selected employee to be a U.S. Citizen. * Qualified applicants must possess at minimum a currently Active Top Secret security clearance with SCI eligibility (either adjudicated or the ability to obtain SCI access) to be considered. * Selected candidates will be required to possess Active Top Secret with adjudicated SCI Eligibility (i.e. TS/SCI) prior to starting employment. Desired Skills: * Working knowledge of network routing protocols such as BGP / OSPF * Experience applying STIGs to network devices * Experience implementing and managing IPSEC tunnels * Experience working with TACLANES * Experience with monitoring, diagnostics, and troubleshooting complex WAN's * Experience creating network diagrams and designs using software such as Visio #RPLMCO #LMSpaceSystemsEng #LMSpaceDevOps Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: TS/SCI Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 9x80 every other Friday off Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: SPACE Relocation Available: Possible Career Area: Information Technology Type: Full-Time Shift: First

Allbridge delivers property technology (PropTech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests. We currently serve more than 1 million rooms across North America and the Caribbean partnering with owners, developers, general contractors, and operators who benefit from Allbridge's combined engineering and support expertise with a vision of an innovative end-user digital experience. We are rapidly growing and seeking top talent to join our team. If you want to work in a thriving industry that combines best-of-breed solutions with technology planning, engineering, installation, and support, Allbridge may be the company for you. Made up of talented, dedicated, and energetic professionals, Allbridge offers significant career growth opportunities, and competitive compensation and benefits which are designed to inspire, reinforce, and reward a culture of empowerment, teamwork, and a healthy work-life balance. Join us in transforming property technology into one seamless, connected experience! Job Summary Working as a subject matter expert leading the network support team members, operate with a strong sense of urgency, ownership, and customer service, proactively setting expectations to effectively resolve cases and regularly update customers on the status of their open tickets. Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure. This is an exempt role and is a member of the Technical Support, Data Department reporting directly to the Vice President, Support. Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others. Essential Job Functions and Responsibilities * Working as a subject matter expert, performing with a strong sense of urgency, ownership, and customer service, lead the network support team members, proactively set expectations to effectively resolve cases and regularly update customers on the status of their open tickets. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure. Has authority to communicate with authorized customer representatives as needed. * Acting as a working manager, perform troubleshooting of data networks, endpoints, peripheral devices, and additional customer premise equipment that relates to the customer's voice and data network infrastructure, specifically for high-profile customers. Troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc. (Note: Each Lead Support Engineer position will be "assigned" a specific product - BroadSoft, NEC, Mitel, HSIA, Video, etc.) * Introduce and propose solutions to help maintain, test, and administer the most updated firmware on client equipment. * Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases. * Act as the primary escalation point for assigned product and hardware issues. Setup and manage daily or bi-weekly calls with assigned product team members. * Set expectations that all service tickets are assigned across all available team members and are owned with full accountability with minimal escalation to senior members, according to company policy and standards. * Responsible for complex execution within support function for daily management of the assigned data support network product queue to ensure timely resolution per SLA requirements. * Prepare and communicate timely schedules, staffing for standard hours and on-call assignments to set expectations for complete coverage of Tier II / Tier III tickets from 8AM ET - 5PM PT M-F. Remain available for escalation issues for assigned product after-hours. * Create, track, and evaluate productivity goals and metrics, effectively addressing unfavorable variances within the team (i.e., open tickets, aging cases, NPS, CSAT, etc.). * Maintain a world class Net Promoter Score (NPS) of 75 or higher, making recommendations to improve the quality, policy, and standards of customer service support. Continuously initiate efforts to develop a positive and engaging rapport with customers that builds trust as a long-term service provider. * Define standard support policies, standards, guidelines, and best practices, leading by example and consistently holding team members accountable to the same. * Consistently integrates Allbridge's core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully. * Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility, and quality performance * Other miscellaneous duties as assigned by management. Required Qualifications * Bachelor's degree from an accredited university (or international equivalent) in computer science, information technology, or network engineering. In lieu of degree, 10 years of technical support experience. * 10+ years of experience in networking with preferred experience in Ruckus, Aruba and Meraki * Required to have a minimum of five years of relevant work experience supporting an enterprise level at a team lead level * Must have demonstrated ability to troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc. * Intermediate knowledge of data networks and voice applications are required. Must be dedicated and committed to timely and effective problem resolution. * Essential to have an excellent working knowledge and application of the customer care team function, setting expectations to consistently deliver a high touch customer service experience, demonstrating excellent problem solving and leadership. * Must have a demonstrated ability to collaborate internally to effectively report on and resolve customer cases in a timely manner, and effectively coordinate resources. * Ability to consistently assume responsibility and ownership for work performed. * Ability to provide technical support for co-workers, customers, and other vendors. * Must be able to work independently and in a fast-paced environment. * Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment. * Must consistently demonstrate a high level of customer-service oriented with excellent interpersonal skills; able to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner. * Operates daily with a high attention to detail, remains proactive, organized, reliable, and process-focused with ability to multi-task in a dynamic, and rapidly changing product environment work environment. * Must be flexible, an outstanding communicator, and have established skills in accuracy, organization, and time management. * Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness. * Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project. * Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language. * Ability to travel up to 10% based on customer needs. Preferred Qualifications * Strong preference to have knowledge of the hospitality, multifamily, and call center industry. Workplace Benefits We Offer In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes: * Medical and Prescription options, Dental, Orthodontics and Vision Plans * Rich HSA company-funded options and Flexible Spending accounts * 100% Company paid premiums for Short Term Disability * Life and Accidental Death and Dismemberment insurance Plan options * Supplemental Insurance Plan options * 401(k) Profit-Sharing Retirement plan * Flexible Paid Time Off after 60 days of employment * Paid Holidays, per Employee Handbook * Workplace culture supportive of diversity and inclusion Equal Opportunity Statement Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job DescriptionSalary: $18.00 Grindley Williams Engineering (GWE) is expanding our team in the Tampa Bay area! Were seeking a motivated Engineering Field Technician I to support our Professional Engineers and Building Consultants in the field as they conduct forensic engineering inspections on both residential and commercial properties. This is an entry-level, field-based position, ideal for someone who enjoys being on the go, thrives in a hands-on role, and is looking to grow their career in the engineering field. What Youll Do: Travel to inspection sites with the assigned Professional Engineer or Business Consultant Assist with forensic engineering investigations and data collection (e.g., photography, note-taking) Learn and apply forensic engineering terminology and methodology Communicate and coordinate effectively with engineering staff Draft engineering reports as needed Travel overnight as needed, including occasional weekends (especially in response to storm events) Support the team with other duties as assigned What Were Looking For: A positive, can-do attitude and strong work ethic Comfort with travel and fieldwork, including occasional long days Valid U.S. drivers license with a clean driving record Willingness to obtain necessary licenses or certifications Drone pilot license is a plus, but not required What We Offer: Employee-only medical, dental, and vision plans that cost the employee $0 in premiums/payroll deductions. You will be eligible for health insurance benefits plans and retirement plans available to full-time employees. Entry into Medical, Dental, Vision, Life Insurance and Disability Plans is on the 1stday of the month following hire date. Entry into the companys 401(k) plan is on the 1stof the month after 6 months of employment with a 4% auto-enroll unless the employee opts out. Company match is up to 4%. You will be eligible for PTO (Paid Time Off) accruals for the first 5 years of employment at 4.62 hours per pay period, up to 120 hours (3 weeks) per year. Up to seven paid holidays annually The Mission and Vision of Grindley Williams Engineering provide the foundation for the work performed by our employees. Principal:Trusted partner for our clients and community. Provides:Diversified menu of engineering services that serve our clients needs. Emphasis:Education, responsiveness, clarity, and value. Ensures:Public safety, health and welfare. Commitment:Individually and collectively, we are steadfast to the team and its purpose by adding value, strength, and beauty to the built environment. Trusted partner for our clients and community. We offer a diverse range of engineering services, and we value individuals who are passionate about learning, growing, and making a meaningful impact. Ready to start your journey with a company that values your contributions and helps you build a rewarding career? Apply today and join the GWE team! remote work