Network Automation Intern
Remote Network Services Specialist Job
About Us The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth's Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.
Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.
About the Role
EOTSS is seeking to hire a Network Automation Intern to join the EOTSS Network Engineering Team. The EOTSS Networking Engineering Team provides reliable Network Services and support to all Commonwealth of Massachusetts customers. The networking services provided by the team include network design, implementation, installation, and management. The Network Engineering Team is especially skilled in and specializes in complex routing configurations, wireless networking, and the use of Visio for creating diagrams in support of the infrastructure. The team provides Tier two support to the Network Operations Team and routinely joins Major Incident conference bridges to help with troubleshooting incidents to their resolution.
The Network Automation Intern will learn what it is like to be part of day-to-day operations. The intern will observe and participate in various incidents and change management processes. The intern will also have exposure to documentation and diagram updates. The intern will work closely with our Network Analysts and Network Engineers with asset inventory reconciliation.
The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 8AM to 4PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.
Preferred Skills & Qualifications:
• Understanding of TCP IP (IP addressing).
• Understanding of network concepts.
o Local Area networks (LAN)
o Wide Area Networks (WAN)
o Network Management
o Basic Network security concepts
• Ability to read and write scripts in a modern language (Perl, Python, etc.).
• Working knowledge/experience with Microsoft Office Suite and Office 365.
• Analytical and problem-solving abilities.
• Customer service skills.
• Excellent communication and writing skills.
• Self-motivated and ability to learn quickly.
• Ability to prioritize work/specific incidents.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Please see Preferred Qualifications.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Network Engineer
Remote Network Services Specialist Job
Brooksource's Fortune 500 Health Insurance Client is seeking ambitious Network Administrators to join an existing team responsible for providing support to both internal users and various customers. There will be an AEP enrollment period later this summer that will lead to an increased volume of network troubleshooting requests. Additionally, this team will operate on a fully remote basis!
Responsibilities:
• Collaborate with Humana Network team to troubleshoot issues
• Understand design diagrams and cabling matrix based on provided High Level Design diagrams.
• Provide outage coordination and communication following Humana standards.
• Monitor and troubleshoot network environment setup using new Cisco Nexus switches, optics, WAN
links, and existing Palo Alto firewall.
Qualifications:
• Minimum 5 years of experience in a similar role.
• Ability to work remotely with no travel required.
• Previous experience working weekend and after hours shifts
• CCNA certification
About Eight Eleven Group: (Brooksource Parent Company)
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws
Job Type: Contract
Pay: $50.00 - $55.00 per hour
Work Location: Remote
Network Engineer (AVI and F5 load balancing SME)
Remote Network Services Specialist Job
Principal Network Engineer (F5 Load Balancing) Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Network Engineer to work in Fidelity's Enterprise Infrastructure group in Durham, NC!
The Principle Network engineer will be responsible for the overall network security design and providing secure connectivity solutions to the Fidelity enterprise allowing employees, partners, and customers to be more competitive, more productive, and more profitable in a global business environment. These responsibilities include crafting new enterprise network solutions, enabling new customer connectivity, securing the environment through tactical change management, as well as working in a cross-organizational fashion to consult and enable these services. The position will require a disciplined approach towards ITSM methodologies ensuring the delivery of information technology services to meet the needs of the business community!
Primary Responsibilities
Manage and Design highly complex firewall and network environments for security of Fidelity's critical resources and enablement of revenue producing services
Security Engineering through use of Firewalls, IDS/IPS, various proxy gateway and other network security devices to provide defense-in-depth protection from cyber security threats
Engineering customer connectivity/onboarding based on requirements
Collaborating with customers on standard methodologies and options
Business to Customer as well as Business to Business Connectivity
(Internet, Extranet, Market Data, MPLS, and VPN connections)
Solve issues related to the network or security environment (oncall rotation)
Documentation of complex technologies and topologies based on security based practices
Management of life cycle for various technologies within the space (includes vendor management)
Shift operations support, in collaboration with operations and engineering staff
Work closely with all EI divisions to ensure 24x7 availability GNS services
Advancing issues as needed
Assisting in trouble shooting network issues
Member of 3rd level engineering on-call rotation
Education and Experience
5+ years within the network security space
7+ years within the network engineering environment
Skills and Knowledge
Extensive knowledge of TCP/IP, including application knowledge
Network Security skills: Firewall, IPS/IDS, Malware Detection, Webfiltering etc.
Network Engineering and Troubleshooting skills
Routed/Routing Protocols: BGP, OSPF, MPLS, VRF, VPNs
Application Traffic Analysis
SDN
Previous experience with attack mitigation, design concepts, and data protection
Enterprise Security Policy knowledge and standard methodologies
Knowledge of audit process
Skilled verbally and with presenting to senior team members on strategic idea innovations
Ability to work in a team environment
Development / Automation experience strongly desired
Security Certifications a plus
Understanding of cloud concepts such as VPCs, V-Nets, Security groups and NACLs
The Team
Global Network Services is dedicated to the overall global network engineering and support for Fidelity Investments within Enterprise Infrastructure. The Internetwork Engineering group, within the Global Network Services team, is primarily responsible for engineering services for our customers. These include, routers, Ethernet switches, Wireless Access Points, MPLS/VPN connectivity, perimeter security firewalls, layer three proxies and file transfer services.
COVID Work Policy
Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.
Dynamic Working - Post Pandemic
Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.
L2 Service Desk Engineer
Remote Network Services Specialist Job
, Inc.
Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.
About the Team
The Stitch Fix Tools and Platform (TAP) team drives innovation and operational excellence across the enterprise. The TAP team plays a pivotal role in shaping the future of technology tools and services used across the organization. The team oversees critical functions such as Identity and Entitlement Management, Integrations, and Workforce Technology Solutions, ensuring technology solutions and services align with Stitch Fix's strategic goals and deliver exceptional value to the end user.
About the Role
As an L2 Service Desk Engineer, you will report directly to the Manager of the TAP team and serve as a critical member of the TAP team. This role requires strong technical skills in Identity and Access Management using OKTA, Google Workplace, Atlassian, Slack, Zscaler, and Python for RPA (robotic process automation). You should also have experience with Rest API and IaC using Terraform. The role also requires expertise in using the FreshService ticketing system. You are a strong collaborator with excellent communication skills, and you possess a client-first mentality. You will be responsible to assist with L2/L3 service delivery support and assist both business and technology employees to quickly resolve advanced technology service issues. You will possess deep technical knowledge and utilize strong customer delivery skills to resolve complex technical problems and provide an outstanding user experience.
You're excited about this opportunity because you will…
Join a dynamic and highly collaborative team that possesses deep technical skills from whom you can learn and sharpen your existing skills
Resolve challenging technical problems while simultaneously positively contributing to customer success
Gain the ability for deeper learning, specialized experience and directly impact customer experience
Learn new technologies, expand your knowledge base, and further develop your technical skills
We're excited about you because…
You are a strong technologist with 5+ years in IT Systems, Identity and Access Management, Technology Tools and Services.
You have a Bachelor's degree in Information Technology, Computer Science, or a related field.
You have strong analytical and problem-solving skills.
You have outstanding communication skills and the ability to lead with empathy.
Why you'll love working at Stitch Fix...
We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix.
We cultivate a community of diverse perspectives- all voices are heard and valued.
We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
We boldly create the future while keeping equity and sustainability at the center of all that we do.
We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
We offer comprehensive compensation packages and inclusive health and wellness benefits.
Compensation and Benefits
This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance.This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.
Salary Range$115,600—$170,000 USD
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Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: ****************************************************************
Recruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at ************************************** or **************************************
Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email *********************.
You can read more about Recruiting Scam Awareness on our FAQ page here: ***************************************************************************************
Technical Support Specialist
Remote Network Services Specialist Job
divdivp id="is Pasted"strong Purpose amp; Core Values /strong/pp The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values. /ppbr//ppstrong /strong/pp This position is responsible to complete end user help-desk tickets to troubleshoot software /hardware issues minimizing downtime and deploying new hardware including servers, PCs, printers, signature pads, and telecommunication devices in order to meet and/or exceed organizational needs, which includes but is not limited to prioritized projects and merger related activities. In addition, this position works directly with end-users and requires excellent communication and follow up skills to ensure end-user satisfaction. This role serves as an individual contributor to the organization and partners with the Technology team as well as serves team members of all levels of the organization./ppbr//ppstrong Core Competencies/strong/pp•span style="white-space:pre;" /spanstrong Core Values: /strong/ppospan style="white-space:pre;" /spanstrong Committed: /strong We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being./ppospan style="white-space:pre;" /spanstrong Charitable/strong: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve./ppospan style="white-space:pre;" /spanstrong Credible: /strong We are our Members' trusted financial advisors; each Team Member plays an integral role in the well-being of our Members' financial lives and the success of Community Choice Credit Union./ppospan style="white-space:pre;" strong /strong/spanstrong United: /strong We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other./ppbr//pp•span style="white-space:pre;" /spanstrong Adaptability/Initiative/strong: Adjusts quickly and effectively to changing conditions and demands, views change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Is able to take on a variety of different tasks and roles in the organization. Can move in a relatively seamless manner from one task or focus to another and can fill in for other team members when they are absent or are experiencing work overload. Looks for new and productive ways to make an impact/value to the organization and/or team. Demonstrates a positive attitude when faced with organizational change and generates constructive feedback for continuous improvement. Demonstrates a professional demeanor./ppbr//ppbr//ppstrong Position Competencies/strong/ppbr//pp1.span style="white-space:pre;" /spanstrong Attention to Detail: /strong Follows detailed procedures; ensures accuracy in documentation and details; and all components/details. Remains focused during routine work; is organized and maintains a system of records./pp2.span style="white-space:pre;" strong /strong/spanstrong Troubleshooting:/strong Effectively uses a systematic approach to problem solving in an effort to find and correct issues. Troubleshoot processes related to system production issues to ensure timely resolution with all applicable internal and external parties to minimize member impact. Consistently seeks the most effective and efficient way to solve problems./pp3.span style="white-space:pre;" strong /strong/spanstrong Role Mastery of Essential Duties: /strong Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance./ppbr//ppstrong Essential Duties/strong/ppbr//pp• Communicate status of project and merger work in order to ensure all stakeholders are informed of progress and/or delays in assigned tasks on a consistent basis./ppbr//pp• Assist with ensuring all hardware equipment is maintained to promote lasting functionality and trouble shoot system issues to reduce downtime. This includes maintaining functioning inventory and placing applicable orders for replacements when needed./ppbr//pp• Provide/administrate all system upgrades, replacements and additions to credit union desktops, hardware, and software to ensure team members have the proper tools to perform their job responsibilities./ppbr//pp• Provide assistance for contractor work involving hardware reallocation and reinstallations to ensure accurate completion of projects and soundness of equipment is maintained./ppbr//pp• Enter trouble ticket information into Help Desk database to maintain appropriate problem tracking and resolution./ppbr//pp• Offer technical support for other area/department/branches within the Credit Union in order to ensure efficient operations of credit union functions./ppbr//pp• Maintain and verify software and vendor licenses for legal use and compliance in order to avoid interruptions to team member usage of software/hardware./ppbr//pp• Organize hardware inventory and make recommendations for purchases to maintain branch and department needs. This includes but is not limited to printers, signature pads, monitors and telecommunication devices, etc./ppbr//pp• Recycle outdated and non functional hardware following proper procedure ensuring all sensitive information is properly removed./ppbr//pp• Travel to existing and new member center locations to deliver functioning and/or remove outdated hardware to ensure hardware needs and timelines for projects and mergers are met./ppbr//pp• Assist team members in trouble shooting remote access delivery systems to ensure member access is granted. This includes but is not limited to; mobile banking, eBanking, ePay, RDC and telebanking./ppbr//pp• Watch for trends in hardware and software in order to make recommendations to improve efficiency in serving the organizational needs./ppbr//ppstrong Job Qualifications/strong /pp To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position. /ppbr//ppstrong Remote Work Eligibility /strong/pp This position is conditionally eligible for a Hybrid Work Arrangement /ppbr//ppstrong Reasonable Accommodations/strong/pp The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment./ppbr//pp Education/pp High School Diploma or equivalent/ppstrongbr//strong/ppstrong Experience /strong/pp Two years or more of related experience./ppstrongbr//strong/ppstrong Skills amp; Abilities/strong/pp End-user computing devices, peripherals, software/pp Strong Technical Customer Service principals/pp Strong customer service skills and willingness to assist others /pp Ability to communicate complex technical information to audiences with varying degrees of technical acumen /pp Attentiveness to detail /pp Strong organizational and analytical skills/pp Strong problem-solving skillsspan style="white-space:pre;" /span/pp Excellent collaborative skills to work cross functionally with all areas of the Credit Union/ppstrongbr//strong/ppstrong Mental Demands/strong/pp The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks. /ppstrongbr//strong/ppstrong Physical Demands/strong/pp The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppbr//pp While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds./ppstrongbr//strong/ppstrong Work Environment/strong/pp The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate./ppstrongbr//strong/ppstrong General Statement/strong/pp The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions./ppstrongbr//strong/ppstrong /strong/p/div
/div
Managed IT Help Desk Tier 1
Remote Network Services Specialist Job
div class="jv-job-detail-description" ng-non-bindable="" h3Description/h3 p ng-non-bindable="" divp style="margin: 0.0pt;padding-left: 31.5pt;text-indent: -31.5pt;"span style="font-family: Cambria;font-size: 12.0pt;font-weight: bold;" /span/pp style="line-height: normal;background: white;"span style="font-family: 'Times New Roman' , serif;color: black;font-size: 12.0pt;"DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. /spanspan style="font-family: Cambria;font-size: 12.0pt;font-weight: bold;"br//span/p/divdivb Job Description:/b/divdiv In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment./divdiv /divdivb Job Responsibilities:/b/divdivi Examples of key duties are interpreted as being descriptive and not restrictive in nature./i/divul style="margin-top: 0.0in;"lispan Identifies, diagnoses, and resolves any assigned support requests/span/lilispan Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system/span/lilispan Provides one-on-one end-user problem resolution over the phone/span/lilispan Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals/span/lilispan Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements/span/lilispan On-going self-training to preserve professional skillsets required to perform job duties/span/lilispan Provide after-hour support for clients during scheduled on-call rotation/span/lilispan Assist in Managed IT Projects as instructed by Project Team Manager/span/lilispan Assists in creating materials/documentation for end-user frequently asked questions (FAQs)/span/lilispan Train users on network login, printing, accessing network shares, printing, scanning and software applications/span/lilispan Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites/span/lilispan Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues/span/lilispan Takes ownership of tasks and follows through to ensure complete resolution/span/lilispan Takes a personal interest in, and responsibility for, quality of work performed, or work associated with/span/lilispan Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members/span/lilispan Provide accurate time estimates for how long a task will take to complete/span/lilispan Understand that the success of individuals is measured by the success of their teams/span/li/uldiv /divdivb Qualifications:/b/divul style="margin-top: 0.0in;"lispan Excellent verbal and written communication skillsb/b/span/lilispan1-3 years experience providing IT support to end usersb/b/span/lilispan Managed IT Services experience desirableb/b/span/lilispan Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365b/b/span/lilispan Experience leveraging PSA ticketing system and RMM tools for remote managementb/b/span/lilispan Certifications such as CompTIA A+ are desirableb/b/span/li/uldiv /divdivb Work Week Format:/b/divul style="margin-top: 0.0in;"lispan Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC)/span/lilispan Remote Work Schedule varies based on scheduling and approval by Service Manager/span/lilispan Lunch schedule varies on team availability and is limited to one hour/span/lilispan Attendance to training or called meetings is mandatory/span/lili Mandatory on-call rotation schedule as required/li/ul
/p
/div
Help Desk Specialist (Remote)
Remote Network Services Specialist Job
The Highlights: Provides first point of contact for assistance with all DePaul supported applications, operating systems, hardware and voice/data network services. Diagnoses customer issues to determine appropriate solution or escalation path. Use Customer Service Relationship platform to input, update and manage service request incidents according to published Service Level Agreements. Performs responsibilities in a highly professional and courteous manner.
What You'll Do:
* Under general direction, acts as single point-of-contact for customer assistance requests for all DePaul-supported applications, operating systems, hardware, and voice/data network services received through the phone support queue, via direct email, or from the on line service portal. Utilizing over-the-phone and remote-control tools, independently diagnoses customer issues to determine appropriate solution or escalation path. Resolves the majority of all issues on first contact.
* Provides support for all issues of basic to medium level complexity. Recommends system or application modifications to reduce customer problems or improve performance. Communicates technical issues in a language understood by the customer to ensure accurate and timely resolution.
* Interacts with other Information Services areas to identify and resolve issues when escalation is needed and assigns an appropriate Service Level Agreement (SLA). Through peer mentoring, assists with the training of new Help Desk staff, and assists the rest of the Help Desk staff to handle customer issues when needed.
* Documents customer issues in the ticketing system in a clear and detailed manner following established procedures. Creates and maintains documentation on the operation of DePaul applications, operating systems, hardware, and voice/data network services.
* Supports assigned projects to improve department operations.
What You'll Need:
* A bachelor's degree (preferably in Computer Science) or equivalent work experience, required.
* Excellent analytical and problem solving skills, required.
* Ability to troubleshoot effectively, including nonstandard applications that may be in use, required.
* Excellent written and verbal communication skills, with ability to listen and ask probing questions of the user to diagnose the problem correctly.
* Able to speak in a calm and clear manner and articulate clear instructions to the end-user, required.
* Maintains a high level of technical and customer service skills.
* Intermediate knowledge of PC hardware and software, and 2 or more years of experience with end-user support is preferred.
* Ability to function independently in a remote work environment.
* Ability to utilize modern team communication tools (Teams, Zoom, etc.) to coordinate and collaborate with remote team members.
* Advanced knowledge of all DePaul University supported Mac and Window based software applications, including Microsoft Office suite, Internet Browsers, and core enterprise applications.
* Working knowledge of the university's structure and departments is necessary within 6 months of employment.
* Working knowledge of wired and wireless network connectivity and core enterprise-wide application functionality.
* This position can work remotely, but will need to be on campus as duties require.
* Remote work environment requires stable, high-speed broadband Internet connection.
* May need to work on weekends/evenings, to cover planned schedule changes, cover unplanned gaps in the weekend schedule or if Help Desk ticket volume is inordinately high.
The anticipated hiring range for this position is: $26.25 to $28.02 per hour.
The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.
Perks:
* Working for a stable and well-known University.
* Top choice medical, dental, and vision benefits.
* Retirement plan matching contribution of 10%.
* Tuition waivers for employees and dependents.
* Generous paid time off, sick time, holidays, floating holidays, and more!
* Full-Time Benefits
For consideration, please include a resume and cover letter.
Vincentian Mission:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.
Required Background Check:
Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.
DePaul University is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.
Provider Network Service Development Specialist (Full-time Remote, North Carolina Based)
Remote Network Services Specialist Job
The Provider Network Service Development Specialist supports the development and management of the Provider Network, including assisting with the development of services, and recruiting providers to fulfill network needs. This position will also assist in the coordination of cross-departmental initiatives, identified internally or by the State of NC and assist in the oversight of Provider Network activities related to special initiatives, with a focus on new service implementation.
This position is full-time remote. The selected candidate must reside in North Carolina. Some travel for onsite meetings at the home office maybe required.
Responsibilities & Duties
Identify New Services
Identify and recommend new services and supports to address gaps in the service array
Research new services identified
Assist in recruiting and retaining qualified and capable providers to provide new services
Analyze funding incentives and disincentives for best practices
Oversee activities related to New Service Implementation
Review and approve the addition of new services to existing providers.
Develop Scopes of Work (SOW) and lead the process to finalize the SOW and gain approval.
Ensure all programs, services, and systems are developed in accordance with Local, State and Federal Performance Standards, and congruent with Alliance organizational and procedure manuals
Assist in the identification and coordination of internal and external training needs as it relates to new service development
Develop and lead new Provider Collaboratives related to new service or pilot project implementation
Provide technical assistance and customer service to network providers
Ensure that Evidence Based and Best Practice services for consumers are in place as identified and are available for consumers
Assist, guide and support providers in the development and maintenance of comprehensive, outcome focused consumer service
Be knowledgeable of assigned provider contracts with agencies and organizations in conjunction with Alliance's Finance and Contract departments
Provide technical assistance and feedback for the use of local and state funds, new service delivery and adherence to best practice standards and contractual requirements
Internal and External collaboration
Arrange and facilitate interdepartmental, provider and State personnel workgroups
Represent Alliance on State Committees, as applicable
Assist in the coordination of cross-departmental Initiatives as identified
Establish and maintain relationships and collaborations with relevant public, private, and provider agencies, in order to assure open communications, avoid misunderstanding and support solution focused atmosphere within the community
Participate in the creation of and attend and or lead newly created Provider Learning Collaboratives
Out Of Network (OON) Review
Evaluate Out of Network requests based on Network capacity and approve or deny requests
Collaborate with internal departments to develop solutions to identified needs
Partner with Claims, Business Operations, Medical Management, and other areas to address ongoing needs and develop solutions
Minimum Requirements
Education & Experience
Bachelor's degree in a Human Services field from an accredited college or university and five (5) years progressive post-degree experience in the field of Mental Health, Substance Use, Intellectual/Developmental Disabilities or Physical Health; Or Master's degree in Human Services from an accredited college or university with three (3) years post graduate experience in the field of Mental Health, Substance Use, Intellectual/Developmental Disabilities or Physical Health. Preferred Qualifications: Previous Provider Network experience. Licensure and/or certification in area served preferred
Knowledge, Skills, & Abilities
Knowledge of Alliance's goals, targets, and outcomes in relation to the responsibilities of the Provider Network Operations department.
Knowledge of all disability areas including Mental Health, Substance Use and Developmental/Intellectual Disabilities
Knowledge and understanding of principles, concepts, and Best Practices used in the treatment, habilitation and support of individuals with needs in any of the disability areas
Knowledge and understanding of the different systems that impact Providers
Microsoft Office suite, including Excel
Proficient with database maintenance
Exceptional interpersonal skills
Highly effective Communication skills
Problem solving skills
Organizing skill
Conflict resolution skills
Effective public speaking and training skills
Strong mediation skills in order to facilitate collaboration and positive relationships
High Level of diplomacy and discretion to effectively negotiate and resolve issues independently
Ability to build relationships
Ability to make prompt decisions based upon relevant facts
Ability to review and analyze data in an effort to evaluate program effectiveness, progress, problems, and system performance
Ability to work effectively with others internally and externally
Ability to effectively identify problems, and initiate solutions
Ability to take initiative and utilize critical thinking
Salary Range
$31.85 - $40.60/Hourly
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility
IT Support Administrator II
Remote Network Services Specialist Job
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're seeking a flexible IT Support Admin to help support Affirm's technology infrastructure! Our ideal candidate tackles troubleshooting and problem-solving, demonstrating a strong commitment to both compliance and thorough documentation.
As a Support Admin, you will be one of the main faces of San Francisco IT, with customer satisfaction being our primary goal.
What You'll Do:
* Offer top-tier, in-office support for the San Francisco team by effectively prioritizing and resolving requests with a customer-first approach, while also delivering comprehensive end-user support and troubleshooting services both on-site and remotely.
* Develop, implement, and manage new systems to meet evolving requirements.
* Proactively identify and mitigate security threats and malware to safeguard users.
* Ensure adherence to IT compliance and policy mandates through education and enforcement.
* Maintain enterprise systems and manage company IT assets; including printers, desktops, and conference room hardware.
What We Look For:
* Proficiency in mac OS administration and technical support.
* A strong understanding of audiovisual systems, including their operation, maintenance, and troubleshooting.
* Familiarity with various types of AV hardware such as displays, projectors, sound systems, microphones, video conferencing platforms, and control systems.
* The ability to diagnose and resolve technical issues independently is expected, as is the capacity to configure and operate AV equipment for meetings, presentations, and events.
* Demonstrates ability to devise and implement rapid solutions.
* Experience managing and prioritizing within formalized ticketing systems.
* Adaptability in working across diverse technological environments, including mac OS, Windows, office printers, and network devices.
* Proven experience in the provisioning and deprovisioning of machines and user accounts.
* Experience managing enterprise-level security protocols, specifically:
* Endpoint security measures, such as disk encryption, operating system firewalls, and laptop/mobile device lockdown procedures.
* Email security, encompassing tools for signed and encrypted electronic mail communication.
* Knowledge of, and experience with mobile device management technologies.
* Demonstrates self-motivation for continuous learning and career growth in IT.
Pluses:
* Proficient in Google for Business administration.
* Possesses the ability to clearly explain complex technical topics in an accessible manner.
* Holds Apple Certified Associate or ACSP certification.
* Background in automation and scripting.
* Proactively contributes beyond standard IT responsibilities to optimize office and company efficiency.
* Confident in independently managing office IT infrastructure.
Pay Grade - E
Equity Grade - 3
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA) per year: $80000 - $100000
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
* Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
* Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
* Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
* ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
View Job description for IT Systems Administrator
Remote Network Services Specialist Job
div id="job-details" h3span style="color: #004F59; font-size: 12pt"Reports To: /span/h3 pspan style="font-size: 12pt"Executive Director, IT Operations/span/p /span/h3 pspan style="font-size: 12pt"Full-Time/span/p
pspan style="font-size: 12pt"If you're passionate about technology and thrive on solving complex challenges, this is the perfect opportunity to make a real impact. As an IT Systems Administrator, you'll take the lead in managing and securing critical systems that keep the organization running smoothly. From server administration and performance tuning to shaping security policies that safeguard data and services, your work will be both meaningful and highly visible./span/p
pspan style="font-size: 12pt"You'll enjoy the freedom to explore innovative solutions, collaborate with forward-thinking leaders, and help shape the future of IT infrastructure. This role is ideal for someone who takes pride in being the go-to expert, values autonomy, and enjoys staying on the cutting edge of system security and performance optimization./span/p
h3span style="color: #004F59; font-size: 12pt"Why Join CWI? /span/h3
pspan style="font-size: 12pt"At the College of Western Idaho (CWI), you will work in a dynamic, collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the efficiency of the institution./span/p
h3span style="color: #004F59; font-size: 12pt"Key Responsibilities:/span/h3
h3span style="font-size: 12pt"strong Server and Infrastructure Administration/strong/span/h3
pspan style="font-size: 12pt"Administer and maintain Windows Server environments (2012R2-2022), including core services such as Active Directory, DNS, DHCP, and Group Policy. Install, configure, and maintain both physical and virtual server hardware and software, ensuring systems are patched and up to date./span/p
h3span style="font-size: 12pt"strong Cloud Infrastructure Management/strong/span/h3
pspan style="font-size: 12pt"Deploy, manage, and support Microsoft Azure infrastructure, including Virtual Machines, Azure AD/Entra ID, Virtual Networks, and related resources using Azure Resource Manager. Maintain hybrid environments and ensure seamless integration with on-premises systems./span/p
h3span style="font-size: 12pt"strong System Monitoring and Performance Optimization/strong/span/h3
pspan style="font-size: 12pt"Perform proactive system monitoring to ensure availability, performance, and integrity of critical infrastructure. Identify and address system issues promptly, and resolve escalated technical support requests from the helpdesk team./span/p
h3span style="font-size: 12pt"strong Data Protection and Recovery/strong/span/h3
pspan style="font-size: 12pt"Implement and manage robust backup and recovery solutions to safeguard data integrity. Maintain disaster recovery plans and ensure readiness through regular testing and validation./span/p
h3span style="font-size: 12pt"strong Automation, Security, and Compliance/strong/span/h3
pspan style="font-size: 12pt"Develop and maintain scripts for automation using PowerShell, Python, or Bash to streamline administrative tasks. Support virtualization and containerization environments (Hyper-V, VMware, Docker, Kubernetes). Collaborate with teams to maintain security compliance, enforce ITIL-aligned change management practices, and support ongoing IT governance./span/p
h3span style="color: #004F59; font-size: 12pt"What We're Looking For:/span/h3
pspan style="font-size: 12pt"• Associate's degree or certification in Computer Information Technology or equivalent experience./spanbr/span style="font-size: 12pt"• Minimum of 3 years in a system administration role./spanbr/span style="font-size: 12pt"• Demonstrated expertise managing Windows Server infrastructure, Active Directory, and associated services./spanbr/span style="font-size: 12pt"• Proficiency with virtualization technologies (VMware, Hyper-V) and container platforms (Docker, AKS)./spanbr/span style="font-size: 12pt"• Familiarity with enterprise monitoring tools, cloud platforms (AWS, Azure), and Agile methodologies./spanbr/span style="font-size: 12pt"• Advanced skills in scripting and automation using PowerShell./span/p
h3span style="color: #004F59; font-size: 12pt"Additional Instructions for Applicants:/span/h3
pspan style="font-size: 12pt"Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position./span/p
h3span style="color: #004F59; font-size: 12pt"Benefits:/span/h3
ul
lispan style="font-size: 12pt"For information on health insurance, including coverage details and plan summaries, visit a href="*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** style="color: #902A9D"************************ /span/li
lispan style="font-size: 12pt"Retirement plans with employer contribution of over strong11%/strong/span/li
lispan style="font-size: 12pt"a href="******************************************************** Savings Accounts and Flexible Spending Accounts/a /span/li
lispan style="font-size: 12pt"Employer-paid a href="************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** style="color: #902A9D"life insurance/span/a and span style="color: #902A9D"a href="********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** style="color: #902A9D"short- and long-term disability insurance /a/span/span/li
lispan style="font-size: 12pt"Eleven paid holidays per year (faculty may vary)/span/li
lispan style="font-size: 12pt"Generous vacation and sick leave/span/li
lispan style="font-size: 12pt"Paid Parental Leave/span/li
lispan style="font-size: 12pt"a href="************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************ style="color: #902A9D"Tuition discount/span/a on classes at CWI and other colleges/span/li
/ul
p /p
pspan style="font-size: 12pt"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status./span/p
/div
Network Engineer or IT Security Engineer
Remote Network Services Specialist Job
div class="job-description-container" div class="trix-content" div Role : Network Engineerbr/br/ /divdiv Client : DC Governmentbr/br/ /divdiv Job Description:br/br/ /divdiv strong Strategy amp; Planningbr//strongbr/
/divdiv-Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.br/br/
/divdiv-Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.br/br/
/divdiv-Develop and deploy methodologies for testing network performance and providing network performance statistics and reports.br/br/
/divdiv-Conduct research on emerging technologies in support of network development efforts and recommend technologies that will increase cost effectiveness and network flexibility.br/br/
/divdiv-Develop, document, make recommendations, and communicate plans for investing in network technologies, including analysis of cost reduction opportunities.br/br/
/divdiv-Participate in the development of network strategies in collaboration with the executive team.br/br/
/divdiv-Conduct research and make recommendations on products, services, protocols, and standards in support of all network procurement and development efforts.br/br/
/divdiv-Ensure network services have sufficient capacity, stability, and agility to satisfy service level agreements with business units.br/br/
/divdiv-Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.br/br/
/divdiv
strong Acquisition amp; Deploymentbr//strongbr/
/divdiv-Plan, acquire, and coordinate installation of in-house and remote network devices and appliances across the organization s network.br/br/
/divdiv-Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.br/br/
/divdiv-Design company LANs, WANs, VMs, virtual networks, and wireless networks, including servers, routers, hubs, switches, UPSs, and other devices.br/br/
/divdiv-Oversee new and existing equipment, hardware, and software upgrades.br/br/
/divdiv-Interact with vendors, outsourcers, and contractors to secure network products and services.br/br/
/divdiv-Recommend improvements and/or alternatives to the company s existing systems architecture and technology portfolio.br/br/
/divdiv-Review new and existing network design projects and procurement or outsourcing plans for compliance with standards and architectural plans.br/br/
/divdiv
strong Operational Managementbr//strongbr/
/divdiv-Establish and maintain regular written and in-person communications with the organization s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.br/br/
/divdiv-Conduct feasibility studies for various upgrade projects, improvements, and other conversions.br/br/
/divdiv-Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes. -Monitor network performance and troubleshoot problem areas as needed.br/br/
/divdiv-Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.br/br/
/divdiv-Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.br/br/
/divdiv-Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software.br/br/
/divdiv-Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.br/br/
/divdiv-Monitor and test network performance and provide network performance statistics and reports.br/br/
/divdiv-Participate in managing all network security solutions.br/br/
/divdiv-Bachelor s or master s degree in information technology or computer sciencebr/-The equivalent combination of education and successful work experience (15 years)strong-Cisco Certification(s)/strong in specialized areas is required.br/br/
/divdiv1.10 years experience managing, developing, and delivering strategic network architectural design and operational excellence.br/br/
/divdiv2.10 years experience designing enterprise-wide LANs, WANs, WLANs, VPNs, VMs, virtual networks, etc.br/br/
/divdiv3.Excellent knowledge of current protocols and standardsbr/br/
/divdiv4.Experience designing and implementing Routers, Switches, Firewalls, Security Softwarebr/br/
/divdiv5.Strong collaboration and interpersonal skillsbr/br/
/divdiv6.Strong knowledge of scaled systems, ability to identify problem areas, uphold network quality, and drive designbr/br/
/divdiv7.Expert on of WAN, LAN, and Wi-Fi technologybr/br/
/divdiv8.Strong knowledge of IT security requirements and experience working with information securitybr/br/
/divdiv9.Experience with Lean IT conceptsbr/br/
/divdiv10.Experience with Information Technology Infrastructure Library (ITIL)br/br/
/divdiv11.Knowledge and understanding of system flow charts, traffic flow, and data processing concepts.br/br/
/divdiv12.Knowledge of applicable data privacy practices and laws. 13.Extensive experience with developing strategic plans.br/br/
/divdiv14.Exceptional analytical, conceptual, and problem-solving abilities.br/br/
/divdiv15.Exceptional understanding of the organization s goals and objectives.br/br/
/divdiv16.Proven experience with network capacity planning, network security principles, and general network management best practices.br/br/
/divdiv1. Excellent architecture and technical support documentation skills.br/br/
/divdiv2. Strong interpersonal, written, and oral communication skills.br/br/
/divdiv3. Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and so on.br/br/
/divdiv4. Highly self-motivated and directed.br/br/
/divdiv5. Keep attention to detail.br/br/
/divdiv6. Proven analytical and problem-solving abilities.br/br/
/divdiv7. Experience working in a team-oriented, collaborative environment.br/br/
/divdiv8. Strong interpersonal and consultative skills.br/br/
/divdiv9. Ability to exercise independent judgment and act on it.br/br/
/divdiv10. Experience working in a team-oriented, collaborative environment.br/br/
/divdiv br/br/
/divdiv Experience:br/br/
/divul
limanage, develop, deliver strategic n/w architectural design: 10 years (Preferred)/li
lidesign enterprise-wide LANs, WANs, WLANs, VPNs: 10 years (Preferred)/li
lidesign, implement Routers, Switches, Firewalls: 10 years (Preferred)/li
li Knowledge of system flow charts, traffic flow: 10 years (Preferred)/li
linetwork capacity planning, network security principles: 10 years (Preferred)/li
liknowledge of IT security requirements: 10 years (Preferred)/li
li Bachelor's or Master's degree in IT or Computer Science: 10 years (Preferred)/li
li Active Cisco certification (CCNA, CCNP, CCIE, CCDE, etc.): 10 years (Preferred)/li
/ul
/div
pFlexible work from home options available./p
div class="job-compensation"
Compensation: $95.00 - $100.00 per hour
/div
br/br/br/ div class="account_description"
h1About Us/h1 divstrong AHU Technologies INC. /strongis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. br/br//div divstrong AHU Technologies INC./strong was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.br/br//div
/div
br//div
Entry Level System / Network Support Technician
Remote Network Services Specialist Job
Entech Culture: Looking for a great place to work? Entech offers an awesome culture that fosters teamwork, personal and professional development. Remote work opportunities, paid team building events (bowling, escape rooms, Office Olympics), reimbursement for IT certifications, and a work atmosphere that encourages growth are just some of the culture benefits of Entech.
Job Summary:
This position requires you to be at our DOTHAN, Alabama location.
Entech's Entry Level System / Network Support Technicians will assist other team members in supporting small and medium scale business networks, both remotely and on-site. The Tech will work with other departments to deliver comprehensive IT solutions to issues that may arise. This position requires customer service skills and IT technical knowledge/skills. Entech supports clients in many different industries and the demands of each are unique.
Job Responsibilities:
Remote Support of a wide range of clients using remote support tools
Resolve issue tickets in a timely manner
Assist other team members in projects
Server troubleshooting in Virtual Environments
Basic networking including cabling and basic network deployment tasks
Help monitor Backup, Security, and other IT solution tools
Qualifications:
Advanced knowledge and experience in VMWARE environments
Mastery of desktop support and ability to knowledge share with other team members
Awesome customer service service and phone skills
Love for technology and IT solutions
A+, Net+, Server+ required or 1 year professional IT experience.
Other Requirements:
Team player
Ability to stay organized in a high paced environment
Great customer service and communication skills
An in-depth pre-employment background investigation and drug test is required.
Benefits:
Health, Vision, Dental, Life Ins
401k with Match
Professional Development Reimbursement
Paid Holidays, Paid Time Off, Paternal Leave
Remote Work options available after 90 days
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
Apply today to learn more about Entech. We look forward to hearing from you!
Job Types: Full-time, Contract, Temporary, Internship
Salary: $16.00 - $19.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Experience:
IT Support: 1 year (Preferred)
Customer service: 1 year (Preferred)
License/Certification:
CompTIA A+ Required
**********************************
Network Support Lead Engineer
Remote Network Services Specialist Job
Job Description
Allbridge delivers property technology (PropTech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests. We currently serve more than 1 million rooms across North America and the Caribbean partnering with owners, developers, general contractors, and operators who benefit from Allbridge’s combined engineering and support expertise with a vision of an innovative end-user digital experience.
We are rapidly growing and seeking top talent to join our team. If you want to work in a thriving industry that combines best-of-breed solutions with technology planning, engineering, installation, and support, Allbridge may be the company for you. Made up of talented, dedicated, and energetic professionals, Allbridge offers significant career growth opportunities, and competitive compensation and benefits which are designed to inspire, reinforce, and reward a culture of empowerment, teamwork, and a healthy work-life balance.
Join us in transforming property technology into one seamless, connected experience!
Job Summary
Working as a subject matter expert leading the network support team members, operate with a strong sense of urgency, ownership, and customer service, proactively setting expectations to effectively resolve cases and regularly update customers on the status of their open tickets. Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure.
This is an exempt role and is a member of the Technical Support, Data Department reporting directly to the Vice President, Support.
Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.
Essential Job Functions and Responsibilities
Working as a subject matter expert, performing with a strong sense of urgency, ownership, and customer service, lead the network support team members, proactively set expectations to effectively resolve cases and regularly update customers on the status of their open tickets. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure. Has authority to communicate with authorized customer representatives as needed.
Acting as a working manager, perform troubleshooting of data networks, endpoints, peripheral devices, and additional customer premise equipment that relates to the customer’s voice and data network infrastructure, specifically for high-profile customers. Troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc. (Note: Each Lead Support Engineer position will be “assigned” a specific product - BroadSoft, NEC, Mitel, HSIA, Video, etc.)
Introduce and propose solutions to help maintain, test, and administer the most updated firmware on client equipment.
Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases.
Act as the primary escalation point for assigned product and hardware issues. Setup and manage daily or bi-weekly calls with assigned product team members.
Set expectations that all service tickets are assigned across all available team members and are owned with full accountability with minimal escalation to senior members, according to company policy and standards.
Responsible for complex execution within support function for daily management of the assigned data support network product queue to ensure timely resolution per SLA requirements.
Prepare and communicate timely schedules, staffing for standard hours and on-call assignments to set expectations for complete coverage of Tier II / Tier III tickets from 8AM ET - 5PM PT M-F. Remain available for escalation issues for assigned product after-hours.
Create, track, and evaluate productivity goals and metrics, effectively addressing unfavorable variances within the team (i.e., open tickets, aging cases, NPS, CSAT, etc.).
Maintain a world class Net Promoter Score (NPS) of 75 or higher, making recommendations to improve the quality, policy, and standards of customer service support. Continuously initiate efforts to develop a positive and engaging rapport with customers that builds trust as a long-term service provider.
Define standard support policies, standards, guidelines, and best practices, leading by example and consistently holding team members accountable to the same.
Consistently integrates Allbridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility, and quality performance
Other miscellaneous duties as assigned by management.
Required Qualifications
Bachelor’s degree from an accredited university (or international equivalent) in computer science, information technology, or network engineering. In lieu of degree, 10 years of technical support experience.
10+ years of experience in networking with preferred experience in Ruckus, Aruba and Meraki
Required to have a minimum of five years of relevant work experience supporting an enterprise level at a team lead level
Must have demonstrated ability to troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc.
Intermediate knowledge of data networks and voice applications are required. Must be dedicated and committed to timely and effective problem resolution.
Essential to have an excellent working knowledge and application of the customer care team function, setting expectations to consistently deliver a high touch customer service experience, demonstrating excellent problem solving and leadership.
Must have a demonstrated ability to collaborate internally to effectively report on and resolve customer cases in a timely manner, and effectively coordinate resources.
Ability to consistently assume responsibility and ownership for work performed.
Ability to provide technical support for co-workers, customers, and other vendors.
Must be able to work independently and in a fast-paced environment.
Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment.
Must consistently demonstrate a high level of customer-service oriented with excellent interpersonal skills; able to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner.
Operates daily with a high attention to detail, remains proactive, organized, reliable, and process-focused with ability to multi-task in a dynamic, and rapidly changing product environment work environment.
Must be flexible, an outstanding communicator, and have established skills in accuracy, organization, and time management.
Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language.
Ability to travel up to 10% based on customer needs.
Preferred Qualifications
Strong preference to have knowledge of the hospitality, multifamily, and call center industry.
Workplace Benefits We Offer
In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:
Medical and Prescription options, Dental, Orthodontics and Vision Plans
Rich HSA company-funded options and Flexible Spending accounts
100% Company paid premiums for Short Term Disability
Life and Accidental Death and Dismemberment insurance Plan options
Supplemental Insurance Plan options
401(k) Profit-Sharing Retirement plan
Flexible Paid Time Off after 60 days of employment
Paid Holidays, per Employee Handbook
Workplace culture supportive of diversity and inclusion
Equal Opportunity Statement
Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Network Support Lead Engineer
Remote Network Services Specialist Job
Allbridge delivers property technology (PropTech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests. We currently serve more than 1 million rooms across North America and the Caribbean partnering with owners, developers, general contractors, and operators who benefit from Allbridge's combined engineering and support expertise with a vision of an innovative end-user digital experience.
We are rapidly growing and seeking top talent to join our team. If you want to work in a thriving industry that combines best-of-breed solutions with technology planning, engineering, installation, and support, Allbridge may be the company for you. Made up of talented, dedicated, and energetic professionals, Allbridge offers significant career growth opportunities, and competitive compensation and benefits which are designed to inspire, reinforce, and reward a culture of empowerment, teamwork, and a healthy work-life balance.
Join us in transforming property technology into one seamless, connected experience!
Job Summary
Working as a subject matter expert leading the network support team members, operate with a strong sense of urgency, ownership, and customer service, proactively setting expectations to effectively resolve cases and regularly update customers on the status of their open tickets. Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure.
This is an exempt role and is a member of the Technical Support, Data Department reporting directly to the Vice President, Support.
Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.
Essential Job Functions and Responsibilities
* Working as a subject matter expert, performing with a strong sense of urgency, ownership, and customer service, lead the network support team members, proactively set expectations to effectively resolve cases and regularly update customers on the status of their open tickets. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure. Has authority to communicate with authorized customer representatives as needed.
* Acting as a working manager, perform troubleshooting of data networks, endpoints, peripheral devices, and additional customer premise equipment that relates to the customer's voice and data network infrastructure, specifically for high-profile customers. Troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc. (Note: Each Lead Support Engineer position will be "assigned" a specific product - BroadSoft, NEC, Mitel, HSIA, Video, etc.)
* Introduce and propose solutions to help maintain, test, and administer the most updated firmware on client equipment.
* Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases.
* Act as the primary escalation point for assigned product and hardware issues. Setup and manage daily or bi-weekly calls with assigned product team members.
* Set expectations that all service tickets are assigned across all available team members and are owned with full accountability with minimal escalation to senior members, according to company policy and standards.
* Responsible for complex execution within support function for daily management of the assigned data support network product queue to ensure timely resolution per SLA requirements.
* Prepare and communicate timely schedules, staffing for standard hours and on-call assignments to set expectations for complete coverage of Tier II / Tier III tickets from 8AM ET - 5PM PT M-F. Remain available for escalation issues for assigned product after-hours.
* Create, track, and evaluate productivity goals and metrics, effectively addressing unfavorable variances within the team (i.e., open tickets, aging cases, NPS, CSAT, etc.).
* Maintain a world class Net Promoter Score (NPS) of 75 or higher, making recommendations to improve the quality, policy, and standards of customer service support. Continuously initiate efforts to develop a positive and engaging rapport with customers that builds trust as a long-term service provider.
* Define standard support policies, standards, guidelines, and best practices, leading by example and consistently holding team members accountable to the same.
* Consistently integrates Allbridge's core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
* Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility, and quality performance
* Other miscellaneous duties as assigned by management.
Required Qualifications
* Bachelor's degree from an accredited university (or international equivalent) in computer science, information technology, or network engineering. In lieu of degree, 10 years of technical support experience.
* 10+ years of experience in networking with preferred experience in Ruckus, Aruba and Meraki
* Required to have a minimum of five years of relevant work experience supporting an enterprise level at a team lead level
* Must have demonstrated ability to troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc.
* Intermediate knowledge of data networks and voice applications are required. Must be dedicated and committed to timely and effective problem resolution.
* Essential to have an excellent working knowledge and application of the customer care team function, setting expectations to consistently deliver a high touch customer service experience, demonstrating excellent problem solving and leadership.
* Must have a demonstrated ability to collaborate internally to effectively report on and resolve customer cases in a timely manner, and effectively coordinate resources.
* Ability to consistently assume responsibility and ownership for work performed.
* Ability to provide technical support for co-workers, customers, and other vendors.
* Must be able to work independently and in a fast-paced environment.
* Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment.
* Must consistently demonstrate a high level of customer-service oriented with excellent interpersonal skills; able to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner.
* Operates daily with a high attention to detail, remains proactive, organized, reliable, and process-focused with ability to multi-task in a dynamic, and rapidly changing product environment work environment.
* Must be flexible, an outstanding communicator, and have established skills in accuracy, organization, and time management.
* Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
* Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
* Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language.
* Ability to travel up to 10% based on customer needs.
Preferred Qualifications
* Strong preference to have knowledge of the hospitality, multifamily, and call center industry.
Workplace Benefits We Offer
In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:
* Medical and Prescription options, Dental, Orthodontics and Vision Plans
* Rich HSA company-funded options and Flexible Spending accounts
* 100% Company paid premiums for Short Term Disability
* Life and Accidental Death and Dismemberment insurance Plan options
* Supplemental Insurance Plan options
* 401(k) Profit-Sharing Retirement plan
* Flexible Paid Time Off after 60 days of employment
* Paid Holidays, per Employee Handbook
* Workplace culture supportive of diversity and inclusion
Equal Opportunity Statement
Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Network Engineer - DCO Mission Support
Remote Network Services Specialist Job
About PUNCH: We're problem solvers first & foremost. PUNCH's origin story involves frustration with available INFOSEC tools and techniques - we came up thru the industry using these inefficient tools and techniques and decided there had to be a better way. We bring this laser focus on efficiency to every customer engagement.
We have trust as a hallmark in everything we do. PUNCH provides its team members with the maximum amount of ownership over their careers, the direction of the company, and the flexibility & freedom to accomplish their job without interference. Trust requires accountability; we live that, company-wide.
We back each other up. PUNCH is a supportive place to work. We've worked hard to create an environment that makes people better, encourages team work, and rewards a “pitch in” mentality.
We give back. To those in need. To the community. To the industry.
Does this sound like you?
In this Role You Will:
Support a DARPA initiative by deploying and managing DCO capabilities in tactical, austere environments. Must be a US citizen and possess a US passport
Key tasks include:
- Design, configure, and troubleshoot LAN/WAN topologies in field and lab environments
- Deploy and tune DCO sensor platforms (e.g., Zeek, SecurityOnion)
- Implement and validate SPAN/mirror ports and inline network taps
- Conduct packet capture analysis and support anomaly detection tuning
- Collaborate with host entity personnel for network access and integration
Key Requirements:
-10+ years network engineering experience in production or field conditions
-Strong knowledge of TCP/IP, routing, switching, VLANs, MTU, and SFP modules
- Hands-on experience with Wireshark, tcpdump, and other capture tools
- Familiarity with Linux networking, security architecture, and containers
- Experience supporting DoD/tactical networks preferred
- Strong troubleshooting skills under pressure in unfamiliar environments
Must Haves: Demonstrated proficiency in tactical or mission-critical network deployments/setups.
Security Clearance:
TS with SCI eligibility required.
Travel Requirements:
8-12 weeks annually, CONUS and OCONUS, sometimes on short notice.
Remote work flexibility available outside of mission support windows.
Network Support Engineer II
Remote Network Services Specialist Job
**Job Purpose:** The Network Support Engineer II position is responsible for ensuring the 24/7 availability of internal HT corporate networks. This position is responsible for design, implementation, and support of the internal corporate networks and related adjuncts.
**Essential Functions:**
+ Design, install, manage, maintain and monitor core and edge routers and switches as well as the connectivity between them, the internal corporate wireless and guest networks, branch office networks, and the connectivity between all data center infrastructure and the core network
+ Design, Install, manage, maintain and monitor the corporate connections to the Internet along with the firewalls that keep these connections secure (this includes remote access and work from home)
+ Evaluate and implement new technology, equipment, software, and components to improve the corporate network
+ Work closely with corporate security to implement devices, software, policy and procedures designed to keep corporate assets secure
+ Manage SAN switches and Load balancers
+ Perform proactive management and growth planning of the corporate network
+ Administer the suite of applications used to configure, manage and monitor the network Rack and stack hardware
**Education:**
Four years of College resulting in a Bachelor's Degree or equivalent
**Certifications, Accreditations, Licenses:**
CCNP or CCDP preferred
**Relevant Work Experience:**
8 to 10 years in related field
Network experience
**Special Knowledge, Skills and Abilities** :
Cisco ASA and Firepower firewalls
Palo Alto firewalls
NAT/PAT IPS
Cisco Catalyst/Nexus Switches
VPN IPSEC
Citrix Netscaler
ADC Load Balancing Citrix Gateway
Cisco MDS SAN Switches
Traffic shaping
OSPF routing
TCP Packet capture and analysis
Syslog analysis
Cisco Identity Services Engine, AAA
Project management
Ability to solve complex hardware and software issues
Ability to travel and work after-hours support/On-Call when necessary
Excellent interpersonal skills
Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood
Ability to lift 50 pounds
HDL is required
**Supervisory Responsibility:**
This position does not have employee direct reports but does serve as a "lead" role for others doing similar work
Range: $75k-112,500k
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
IT Network Engineer
Remote Network Services Specialist Job
The IT Systems Engineer provides administration, technical coordination, and design support for the organization's information technology systems. Working under general supervision, this job implements and maintains various enterprise level information technology services and monitors applications to prevent or minimize downtime.
**Key Responsibilities and Duties**
+ Monitors and tests application performance for potential problems and works with information technology developers on solutions, modifications, or changes.
+ Serves as the liaison for vendors, engineering, and information technology personnel and collaborates on problem resolution issues.
+ Works within a team of information technology engineers to maximize network performance and minimize network problems.
+ Utilizes expertise in application functionality, operating systems, and foundational infrastructure and provides system support.
+ Monitors storage issues and creates recovery processes and hardware for failures and system roadblocks.
+ Assists in the development of training sessions and demos for end users.
**Educational Requirements**
+ University (Degree) Preferred
**Work Experience**
+ 2+ Years Required; 3+ Years Preferred
**Physical Requirements**
+ Physical Requirements: Sedentary Work
**Career Level**
6IC
Preferred Qualifications:
+ Upgrading and maintaining, firewalls, routers, switches, wireless LAN controllers and access points
+ Understanding of network security (firewalls, ACLs, IPSEC VPN, dot1x)
+ Understanding of network security requirements & best practices and ability to analyze and respond to security incidents
+ Troubleshooting authentication protocols, TACACS+, Radius, LDAP Active Directory
+ Understanding of networking protocols, IPv4, NAT, Multicast, spanning tree, IPSEC, EIGRP, BGP, OSPF, 802.11, QoS
+ Understanding of the OSI and TCP models
+ Experience with SNMP, NetFlow and other network monitoring protocols and methodologies
+ Understanding of IPS/IDS and Tap infrastructure technologies
+ Monitor network performance and ensure availability and reliability
+ Monitor System resource utilization, trending, and capacity planning
+ Provide level 1 support and troubleshooting to resolve network issues
+ Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
+ Document procedures and maintain documents as necessary
+ Work with vendors and other IT Infrastructure teams for problem resolution
+ Work with Information Security and vulnerability management teams to track and remediate vulnerabilities.
+ Working knowledge of Cisco, Palo Alto, SolarWinds and Splunk technologies and applications
+ Ability to think through problems and visualize solutions
+ An ability to learn new technologies quickly
+ Strong communication skills (************************************************************************************ - both written and verbal
+ A self-starter able to work independently but comfortable working in a team environment
+ Knowledge in the Telecom and Audio/Visual space is a plus
Hybrid work is a minimum of four days a week in office, with one flexible day for remote work.
Posting end date: 6/9/25
**Job Seeker Notice**
EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Notice to Job Seekers (*********************************************************
**Pay Range** $76,500 - $103,500
EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.
We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.
IT Network Engineer - Remote
Remote Network Services Specialist Job
**Duration: 12 months contract** **Shift: 8AM to 5PM (Monday to Friday)** + Configure and support network devices and solutions to align with client's technology standards and meet the connectivity needs of our businesses. + Client's Network team plans on refreshing legacy layer 2 and layer 3 Cisco assets with Arista DCS and CCS platform switches using Arista AVD and Cloudvision.
**Roles And Responsibilities:**
+ Serve as network subject matter expert, providing technical expertise, design skills, etc.
+ Support network solutions including routing, switching.
+ For these services the candidate will be:
+ Deploying, maintaining, and administering network environments, predominantly those in our distributed sites, including WAN, LAN, network software, hardware, and tools.
+ Strong understanding and implementing of EIGRP/OSPF/BGP routing protocols.
+ Strong understanding of Cisco and Arista DCS and CCS platforms with ability to use Arista AVD and Cloudvision.
+ Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
+ Participating in root cause analysis on incidents, helping to drive identification of preventative actions meant to ensure problems don't recur, and delivering on the tasks within those actions.
+ Creating, reviewing, updating, and vetting technical functional specification, low-level network solutions design documentation and operations guides/runbooks, ensuring those are complete, correct and kept current.
+ CCNP or equivalent Arista certification.
**Education requirements:**
+ 4-year Bachelor's degree, or equivalent combination of education and experience (preferred)
+ Associates degree plus relevant experience (minimum required)
**Work experience:**
+ 4-5+ years of experience analyzing requirements for implementing, supporting, and troubleshooting network devices/functions/tools/processes in a large enterprise or Telecommunications environment
**Top Desired Skills:**
+ Strong understanding and implementing of Layer 3 EIGRP/OSPF/BGP routing protocols.
+ Strong understanding of Cisco and Arista DCS and CCS platforms with ability to use Arista Cloudvision (required) and Arista AVD (preferred).
+ CCNP or equivalent Arista certification.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ***********************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Network Engineer 3 (Remote)
Remote Network Services Specialist Job
The network engineer programs and troubleshoots network equipment from routers, switches, Dslam, and nano beams equipment. The network engineer also monitors the circuits daily to check for anomalies that may cause outages. This role also assists in providing any network support for all programs used in all TDCJ.
This position may be remote.
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.YearsRequired/PreferredExperience10Requiredyears' work experience.10PreferredCCNA10PreferredCCDA10PreferredCCNP
OTHER SPECIAL REQUIREMENTS
Network Computer Science
Cisco Certification
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SDA Network Engineer
Remote Network Services Specialist Job
Job DescriptionDescription:
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.
We are seeking an experienced SDA Network Engineer to work remotely. This position will lead complex projects and provide advanced level technical network planning, implementation, configuration, support and troubleshooting services on product lines or service groups we sponsor. Around 25% travel to our clients based on business need.
The SDA Network Engineer is responsible for maintaining consistent contact with customers to ensure that services conform to requirements. This position provides a broad range of services in the assessment of customer’s digital network architecture including routing and switching, security, and wireless technologies. The SDA Network Engineer also engages with other divisional engineer resources to provide appropriate resolution for our customers and requires in-depth knowledge of the customer’s infrastructure and configurations.
Functions/Responsibilities:
Developing and rolling out new technologies to the company; including Cisco Software Defined Access (SDA).
Cisco DNA Center (Catalyst Center) delivery, especially provisioning, assurance and automation services.
Cisco wired and wireless technologies including traditional routing, switching and network security technologies.
Implementation and configuration of Cisco Identity Services Engine (ISE).
Planning and deploying Cisco wired and wireless networks including liaising with on-site installation teams to ensure accurate and timely network deliveries.
Provide technical support for the implementation and integration of products and services.
Lead and contribute to the setting of technical strategies and standards, the delivery of Network Engineering projects and provide level-4 technical support across the global network infrastructure.
Seek and recommend alternative processes to improve service delivery to the customer in a cost-effective way.
Develop documentation that produces complete system requirements or specifications as appropriate.
Effectively consult with customers on IT strategy, technology solutions and improvements to their IT infrastructure or services.
Create presentations and present solution proposals to technical and executive audiences. Provide some mentoring to more junior team members.
Requirements:
What you bring to the team:
5+ years hands-on network engineering experience for global enterprise(s), Manufacturing sector experience preferred.
1+ years’ experience designing and deploying Cisco SDA.
2+ years’ experience designing and deploying with Cisco campus and data center routers and switches with associated technologies and protocols.
2+ years’ experience extracting requirements, producing designs, strategies, and project plans, leading to solution implementation, and high-quality operational handovers with detailed documentation and staff training.
Availability to consult, assist, and/or perform after-hours support and participate in on-call rotations.
Cisco firewall experience, as well as an understanding of web proxies and load-balancers a strong plus.
Scripting experience and providing automation solutions for networks (Python, Ansible, Terraform) is highly desirable.
Cisco Identity Services Engine (ISE) including distributed PAN, PSN, MnT and px Grid personas.
Cisco WiFi solutions including WiFi 5 and 6, as well as RF management and monitoring tools.
Cisco routing and switching including OSPF, BGP, IS-IS, VXLAN, Layer-1 and 2 technologies.
Encryption technologies including VPNs, IPSec and MACsec.
Flexible and able to shift rapidly with a constantly evolving environment.
Ability to run projects, working independently as well as within a team.
Must possess ability to multi-task in a fast-paced environment and deliver when under pressure.
Excellent written, verbal communication, as well as strong customer service skills.
Demonstrate a hands-on approach and willingness to work out of hours as required is essential.
Education:
Bachelor’s degree (or higher) or 4+ years professional work experience
Required License(s)/Certification(s):
One or more industry standard certifications preferred; CCNA, CCNP or CCIE Cisco certification or equivalent preferred
What We Offer:
In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits:
Remote/Hybrid work environment for greater work-life balance
Generous paid time off policy, including vacation, sick time, and 10 paid holidays
Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
401(k) retirement plan with a generous contribution
Group Term Life Insurance covered 100% by employer
Wellness program to promote overall employee well-being
Health club reimbursement
Paid volunteer time
Business casual dress code
Working Conditions and Physical Demands:
This position operates in a variety of environments. A portion of the time is spent in a professional office environment and this role routinely uses standard office equipment.
All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.