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Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Research Team We are a high-performing, tight-knit team of embedded researchers who work closely with cross-functional product partners to deliver outstanding experiences for our users. Our researchers tackle complex challenges, generating insights that shape both product strategy and user experience. We're a nimble, ever-evolving group that learns from one another and our collaborators to refine our methods, stay ahead of industry trends, and push the boundaries of what's possible in UX. About the Role As a Senior UX Researcher on Thumbtack's New Hiring Experiences team, you'll be at the forefront of discovering what's next-using creative, iterative research approaches to bring clarity to ambiguity and guide early-stage product direction. You won't just conduct research; you'll play a key role in shaping bold, strategic bets and influencing how we build dynamic, complex user experiences. You'll collaborate closely with product, design, engineering, data science, and other disciplines to move quickly, learn deeply, and build with purpose. This role is essential to making sure our innovation efforts are not only fast and inspired-but grounded in real user needs. What you'll do Lead fast-paced, mixed-method research to inform early-stage product strategy and uncover new opportunities. Translate ambiguous problem spaces into clear direction through sharp insights and strategic thinking. Partner closely with design, product, and engineering to rapidly test concepts, iterate on ideas, and shape MVPs. Synthesize findings into compelling stories that influence decisions and inspire bold innovation. Champion user needs across the team, ensuring both customers and pros are at the center of what we build. In order to be successful, you must bring 8-10+ years of experience conducting user research in fast-paced, cross-functional product environments A strong foundation in both qualitative methods (mixed methods is a plus), with the ability to select the right approach for complex, evolving product questions A track record of shaping product strategy and influencing decisions through compelling, actionable insights Excellent communication and storytelling skills, with experience tailoring insights to diverse audiences including product, design, engineering, and leadership A creative, solutions-oriented mindset and the ability to operate independently in ambiguous, 0-to-1 product spaces Proficiency with industry-standard research tools (e.g., UserTesting, Qualtrics, Dscout) and comfort working alongside data science teams or conducting lightweight in-product surveys A degree in Human-Computer Interaction, Psychology, Anthropology, or a related field-or equivalent practical experience in applied research. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $178,500 - $231,000. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $160,700- $207,900. For candidates living in all other US locations, the expected salary range for this role is currently $151,700 - $196,400. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Design Team We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole. About the Role As a Senior Product Designer on the Express team, you'll work collaboratively and iteratively to turn complex problems into intuitive user experiences. You'll own projects from conception to launch and measure success through data and user research. You'll play a key role in roadmapping, feature design, and the quality of our products, and your work will impact both user and business goals. What you'll do Design customer-centric experiences with measurable business impact Partner closely with fellow designers, researchers, product managers, engineers, data scientists and marketers to lead product visions, define strategies, shape the product roadmap, and develop design solutions Use research and qualitative data to guide design and development decisions Develop a deep understanding of our customers and pros while focusing on key metrics Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes Test, learn, and iterate; solve existing problems and discover new opportunities through experimentation In order to be successful, you must bring 8+ years of overall product design experience Portfolio with a history of impactful projects that showcase your design process Demonstrate strong UX, interaction, and visual design skills along with a human-centric approach to designing products Ability to balance high-quality craft and crisp execution with agility, speed to learning, and iterative experimentation A bias for action and understanding of how your work impacts users and the business Experience designing and implementing customer experiences that have led to measurable and sustainable growth results Strong cross-functional collaboration and stakeholder management skills Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $183,000 - $236,800 For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $164,700 - $213,200 For candidates living in all other US locations, the expected salary range for this role is currently $155,600 - $201,300 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Data Science Team The Data Science team empowers Thumbtack to use data to guide business decisions. We collaborate with partners across the company to solve the most analytically challenging problems -- everything from informing how we set prices across almost a thousand local services categories, to evaluating the impact of a new business model on company performance, to identifying early predictors of high-quality customers. We are a tight-knit, intellectually curious team that is committed to improving Thumbtack and improving each other. About the Role Data Scientists at Thumbtack are empowered early on to leverage their critical thinking, interpersonal, and technical skills to make a positive impact on the company. Data Scientist embed with product teams to support new product feature launches, study the economics of our massive and dynamic marketplace, and help inform strategy. As a Data Scientist, you'll be the person responsible for all the analytical needs of an entire team of engineers, designers, and product/marketing managers -- helping empower the team and Thumbtack more broadly to build the best product, as quickly as possible. What you'll do Propose and conduct quantitative research into key user behaviors, product flows, and business trends; based on analysis and in collaboration with cross-functional partners, identify potential new opportunities and next steps for the product team Design and analyze experiments and other tests for causal inference, in collaboration with engineers, applied scientists, and economists Partner with product managers, engineers, etc. to help scope new features, e.g., scenario modeling for possible impact on key metrics, make recommendations on business logic of new features, etc. Define and monitor key metrics; investigate changes in metrics and propose next steps Develop topic area expertise, e.g., develop a deep understanding of how Thumbtack search works and interacts with other systems Contribute to our team and company data culture through accessible data table design and maintenance Collaborate with, mentor, and help recruit team members In order to be successful, you must bring 4+ years of experience in data science, analytics or economics Experience managing stakeholders with competing priorities in areas such as Product Management, Design, Engineering and Marketing Experience scoping, analyzing, and communicating results of experiments Expert in SQL Strong communication skills and ability to build strong relationships cross-functionally and with leadership Bachelor's, Master's, or Doctoral degree in a technical area such as: Statistics, Engineering, Analytics, Math, Computer Science, Operations Research, Economics Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $147,300 - $190,600. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $132,600 - $171,600. For candidates living in all other US locations, the expected salary range for this role is currently $125,200 - $162,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Technical Program Management and Engineering Teams Technical Program Management is a collaborative, engaging team with a high motor and strong domain and technical expertise. We partner with engineering and teams across the business to drive discovery, prioritization, implementation, improvement, and ongoing management of high impact technical solutions and programs. It's our mission to help all of Thumbtack scale and get more done through technology and cross-functional alignment. At Thumbtack, engineers at every level build products and systems that directly impact our customers and professionals. Our challenges span a wide variety of areas, ranging from architecting sound data and infrastructure to be leveraged across the company, to building search and booking experiences, to optimizing pricing systems, to building tools to help professionals grow their businesses. We believe in tackling these hard problems together as a team, with strong values around collaboration, ownership, and transparency. To read more about the hard problems that our team is taking on, visit our engineering blog. Challenge Thumbtack is looking for an experienced Technical Program Manager to build out and manage our company-wide Data Privacy & Compliance program. We're looking for the right person who's excited about the unique and high impact opportunity to build something special. You will lead complex, highly technical, multi-disciplinary projects in a program that spans Engineering (data services, infrastructure, product, security), Legal, Business Applications, IT, Marketing, Trust & Safety, Data Science, Finance, HR, Sales, Service, and Partnerships. Your initiatives will be strategic and operational, impacting our internal and external users - from designing and deploying new data systems, to implementing operational compliance processes and workflows, to developing employee training and awareness. What you'll do Partner with Privacy Counsel, business leaders, and tech partners to develop a data privacy program strategy, drive semi-annual planning to identify objectives and key results that support that strategy, and collaborate with product, engineering, and others to prioritize and resource dependent initiatives Collaborate with Privacy Counsel, product, engineering, and business teams to develop comprehensive plans, manage complex cross-team dependencies, and implement scalable tools, infrastructure, automation, and processes to both internal and external users Partner with Privacy Counsel and stakeholders to establish company-wide awareness, participation, and adoption across all dimensions of data privacy through things like privacy reviews, integration of privacy-by-design principles, and training Keep cross-functional stakeholders, contributors, executives, and other interested parties engaged, aligned, and up-to-date on relevant details; escalate issues when necessary Continually evaluate ways to improve or automate privacy processes in our product, platform, and tools around things such as: data subject requests, data mapping, data sharing, consent management, vendor/partner compliance, mobile app store compliance, reporting, documentation, and audits Stay up-to-date on privacy requirements, best practices, tools, and emerging technologies Contribute to, and lead when necessary, related GRC (governance, risk, compliance) technical initiatives for the company In order to be successful, you must bring Bachelor's degree in Computer Science or 5+ years of relevant experience in the field Proven experience running large cross-functional data privacy, governance, and/or compliance programs including elements such as data mapping, DPIAs, vendor management, and consent management Proficient understanding of data systems, software development and operations, and privacy risks Expert in U.S. state privacy laws including but not limited to CCPA/CPRA, CPA, VCDPA, UCPA, BIPA Excellent analytical and problem-solving skills; able to make thoughtful proposals, provide root cause analysis and demonstrate results through testing and metrics Expert in agile project management, prioritization methodologies, and the software project lifecycle (design, build, test, release, feedback) Ability to both think strategically at the program level and be hands on in day-to-day action Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $182,800 - $236,500. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $164,500 - $212,900. For candidates living in all other US locations, the expected salary range for this role is currently $155,400 - $201,100. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Marketing Tech Team Marketing Tech is a critical team at Thumbtack overseeing and optimizing millions of marketing spend and is directly responsible for driving our company's top line revenue growth. As part of this team, you'd get to work on a wide range of Marketing lanes such as paid (SEM, Social, Streaming Media, etc) as well as organic (SEO, Engagement and Lifecycle Marketing, etc) and have an outsized impact on our broader marketing efforts. The challenge Thumbtack is relatively early in the journey of building out a world-class Marketing Tech stack. This role reports to the Embedded Data Engineering team, but works day-to-day with the Marketing Tech engineering team, with a small sub-team of two other Data Engineers. You'll work collaboratively to develop and build the vision of incorporating data through all aspects of marketing at Thumbtack, designed with our cross--functional team. Thumbtack fosters a very collaborative culture of builders, and as such, you'd help set the data architecture, be hands on in building our datasets and mentor engineers as we go. What you'll do Collaboratively refine and evangelize a comprehensive framework for integrating data-thinking into the software development lifecycle for marketing Design, architect, and maintain core marketing datasets, data marts, and feature stores that support a blend of mature products and features with a rapidly evolving product line, in partnership with analytics, data science, and machine learning Integrate with teams consisting of product engineers, analysts, data scientists, machine learning engineers throughout marketing to understand their data needs, and help design datasets with the same engineering rigor as any other software we design Drive data quality and best practices across marketing and business areas Help build the next generation of marketing data products at Thumbtack, based on real-time data products on top of Apache Kafka In order to be successful, you must bring 4 or more years of experience designing and building data sets and warehouses Excellent ability to understand the needs of and collaborate with stakeholders in other functions, especially Analytics, and identify opportunities for process improvements across teams Expertise in SQL for analytics/reporting/business intelligence and also for building SQL- and Python-based transforms inside an ETL pipeline, or similar Experience designing, architecting, and maintaining a data warehouse and data marts that seamlessly stitches together data from production databases, clickstream data, and external APIs to serve multiple stakeholders Familiarity building the above with a modern data stack based on a cloud-native data warehouse, in our case we use BigQuery, dbt, and Apache Airflow, but a similar stack is fine Strong sense of ownership and pride in your work, from ideation and requirements-gathering to project completion and maintenance Experience in the marketing domain and third party tools like Branch, Fivetran etc. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $212,700 - $259,900. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $191,400 - $234,000. For candidates living in all other US locations, the expected salary range for this role is currently $170,800- $221,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Internal Tools Team The Internal Tools team is made up of 3 groups -- IT Infrastructure & Operations, Business Applications, and Technical Program Management. Together, we deliver trusted, scalable, secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle -- intake, prioritization, buy/build, implementation, support, and retirement. Challenge As a Lead/Staff IT Systems Engineer on the IT Infrastructure team, you'll design, build, support, and scale our internal systems, and leverage the power of automation and AI for IT systems and processes at Thumbtack. You'll be a force multiplier as you collaborate with engineers, program managers, leaders and partners to execute projects, manage critical data, and implement and maintain our infrastructure, systems and integrations. You will leverage your in-depth knowledge of workflow automation, systems architecture, cloud-hosted services, authentication/access systems and security to solve challenges big and small. You are an excellent communicator with a passion for technology, mentoring others and delivering world-class services. What you'll do Act as the primary owner and architect for workflow automation, leveraging tools to connect disparate systems, automate a wide variety of processes, and scale and enable IT and the rest of the business Design, automate, build, manage and optimize highly-available, scalable IT systems infrastructure Act as a primary administrator for Okta, Google Workspace, Atlassian, Slack, and other key tools and partner with IT and other teams to implement and maintain integrations with other platforms / tools (Workday, Salesforce, Netsuite, etc.) Collaborate with and enable cross-functional teams across the business to improve efficiency via systems and automation architecture, strategy and direction, and AI tools. Improve the quality, reliability, and supportability of existing infrastructure. Manage data, security, and legal governance processes and maintain compliance with security standards (least-privilege access, patching, two-factor authentication, VPN) Proactively monitor systems health, identify, troubleshoot and resolve advanced issues, and participate in on-call rotation for critical components & changes (change/incident management) Lead technology projects to completion with a focus on delivering business value, leading through change, and fostering continuous process improvement Build and manage relationships, roadmaps and costs for vendors and 3rd-party partners In order to be successful, you must bring 5+ years IT systems experience in a distributed, enterprise IT environment Proven track record of designing, integrating, automating a wide variety of processes using Okta Workflows. Proficiency in additional automation tools beyond Okta Workflows (AWS Lambda, Jira Automations, Slack Workflows, Workato) Experience designing, automating, integrating, deploying, securing and monitoring Okta, Google Workspace, Atlassian, and Slack and using AI tools. Excellent working knowledge of identity access management systems, services and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC), and proficiency in scripting languages (Python (preferred), Golang, Ruby, JavaScript, Shell) Working knowledge of AWS; familiarity with other cloud platforms; experience with AI tools and concepts Excellent strategic thinking, analytical and problem-solving skills; ability to make thoughtful technical proposals, provide root cause analysis and demonstrate results through testing and metrics, and drive engineering excellence A great teammate mentality and ability to be a partner and mentor who has outstanding communication and interpersonal skills, works well cross-functionally, and thrives in a fast-paced, virtual first environment Understanding of security and compliance methodologies and practices, including experience with security incident response processes and tools, SIEM (Splunk, Syslog), SOX and PCI Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $180,000.00 - $220,000.00. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $162,000.00 - $198,000.00. For candidates living in all other US locations, the expected salary range for this role is currently $144,500.00 - $187,000.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Field Enablement Team The Field Enablement team at Thumbtack empowers our employees, pros, and customers through impactful learning experiences that drive performance, skill development, and business outcomes. We're a collaborative, cross-functional team made up of three key pillars: Enablement Design, Enablement Delivery, and Content & Communications. Together, we identify learning needs across the organization and create thoughtful, scalable solutions that support every stage of the employee lifecycle. From onboarding to ongoing development, our work is deeply embedded in the success of Thumbtack's frontline teams and plays a vital role in ensuring a consistent, high-quality experience for the pros and customers who rely on us every day. Challenge As the Manager of Enablement Design, you'll lead a team of instructional designers and a multimedia producer to build high-impact learning programs that drive performance and support key business priorities. From new hire onboarding to ongoing product education, you'll translate complex needs into scalable, engaging learning experiences that enable our frontline teams to thrive. You'll bring a strategic lens to how we approach enablement - introducing fresh ideas, streamlining processes, and leveraging emerging technologies (including AI) to improve how we design, deliver, and measure learning. This is a highly cross-functional and influential role that combines strategic thinking with operational excellence, so if you're energized by leading teams, building from scratch, and making learning a competitive advantage, this role offers a unique opportunity to drive meaningful change at scale. What you'll do Lead and inspire a high-performing team: Manage and mentor a team of instructional designers and a multimedia producer, setting clear priorities, unblocking challenges, and creating space for creativity and growth. Design scalable, high-impact learning programs: Oversee the end-to-end creation of programs that support new hire onboarding, continuous learning, and product or process changes across our frontline teams and pros. Partner cross-functionally to drive enablement strategy: Collaborate with teams across Thumbtack to identify learning needs, align on goals, and co-create training that supports business objectives and user experience. Streamline systems and processes: Build and refine operational workflows to improve content management, team efficiency, and scalability of learning initiatives. Innovate with learning technology: Explore and implement emerging tools (including AI) to enhance content design and learner engagement. Measure what matters: Define and track success metrics to evaluate program effectiveness and continuously improve learning outcomes. In order to be successful, you must bring People leadership experience: 5+ years in a leadership role managing instructional design, L&D, or enablement teams (ideally within high-growth or fast-changing environments) Deep instructional design expertise: Proven ability to create effective, engaging learning solutions grounded in adult learning theory, instructional design best practices, and performance enablement. Technical fluency with learning tools: Hands-on experience with learning tech stacks, content authoring tools, and ideally, AI-based solutions for content development and management. Strategic and operational mindset: Ability to zoom out and set vision while also driving execution - especially around building processes, defining KPIs, and managing complex projects. Strong communication and cross-functional skills: Comfort navigating ambiguity, aligning stakeholders, and translating business goals into enablement solutions that resonate with diverse audiences. Comfort with change and ambiguity: Thrives in dynamic environments where priorities shift, and problem-solving happens in real time. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $136,000 - $176,000. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $122,400 - $158,400. For candidates living in all other US locations, the expected salary range for this role is currently $115,600 - $149,600. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .

Purpose The Denial Management Specialist role belongs to the Revenue Cycle team and is responsible for investigating and resolving complex third-party insurance denials and outstanding claims. The role aids in optimizing reimbursement by conducting exhaustive research and taking prompt action to resolve denials. The primary function of the role is to resolve payer denials while performing advanced level work related to referral, authorizations, notifications, non-coverage, medical necessity, and others as assigned. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations. This position reports to the Patient Financial Engagement Manager and requires interaction and collaboration with important stakeholders in the financial clearance process including but not limited to insurance company representatives, patients, physicians, and practice staff. Execute the denial appeals process which includes receiving, accessing, documenting, tracking, responding to, and/or resolving appeals with third-party payers in a timely manner for services provided to managed care patients. **This is a fully remote role** Responsibilities Comprehensive research and review to resolve payer claim denials. Researches payer denials related to referral, pre-authorization, notifications, medical necessity, non-covered services, and billing resulting in denials and delays in payment. Requires extensive knowledge of carrier specific claim appeal guidelines. Conducts comprehensive reviews of the claim denial and makes determinations if an authorization needs to be obtained, a written appeal is needed, or if no action is needed. Writes and submits professionally written detailed appeals which include compelling arguments based on clinical documentation, third-party medical policies, and contract language. Customize appeals to payers in accordance with Medicare, Medicaid, and third-party guidelines as well as VitalConnect policies and procedures. Possesses proven analytical and decision-making skills to determine what selective clinical information must be submitted to properly appeal the denial. Contact payers, via website, payer portal, phone and/or correspondence, regarding reimbursement of claims. Understands medical billing requirements for Medicare, Medicaid, contracted, in-network, out of network and commercial payers. Strong understanding of insurance plans (HMO, PPO, IPO, etc.), coordination of benefits, medical terminology, limited coverage and utilization guidelines, denial remark codes and timely filing guidelines. Responsible for tracking and trending of recovery efforts by utilizing various departmental tools and appropriately reporting on-going problems specific to payers and/or contracts. Ensuring all eligible accounts are appealed within the designated payer time frames and are documented appropriately in the patient software system. Consistently meet the current productivity standards in taking appropriate actions to identify and track root causes, successfully appeal denied accounts, and trend issues. Must be cross trained and functional in all areas within the department as it relates to A/R and denials. Extensive working knowledge with insurance explanation of benefits (EOB) and comprehensive understanding of remittance and remark codes. Experience accessing payer portals such as Navinet, Availity, etc.to obtain information and upload appeals, etc. Provide individual contribution to the overall team effort of achieving the department A/R goal. Escalate exhausted accounts that will not be financially cleared as outlined by department policy to management. Contact payers to determine cause of denial and steps to appeal. Perform follow-up activities indicated by relevant management reports. Review daily payer correspondence to proactively reconcile denials in a timely manner. Maintains confidentiality of patient's financial and medical records; adheres to the State and Federal laws regulating collection in healthcare; adheres to enterprise and other regulatory confidentiality policies; and advises management of any potential compliance issues immediately. Communicate with all internal and external customers effectively and courteously. Maintain patient confidentiality, including but not limited to, compliance with HIPAA. Perform other related duties as assigned or required. Requirements Education A bachelor's degree or equivalent work experience is required. Experience 3+ years of experience in medical collections setting with experience in denials, appeals, insurance collections and related follow-up. Knowledge and Training Strong knowledge of healthcare terminology and CPT-ICD10 codes. Complete understanding of insurance is required. Knowledge pertaining to different insurance plans, coordination of benefits, explanation of benefits and coverage and utilization guidelines. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers. Able to communicate effectively in writing. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information including proficiency in Microsoft Suite applications, specifically Excel and Word. Displays a deep understanding of Revenue Cycle processes and applies knowledge to meet and maintain productivity standards as outlined by Management. **Must successfully pass a background check. Due to the financial responsibilities associated with this role, the background check will be inclusive of a credit check. Salary & Benefits The estimated hiring salary range for this position is $22/hr- $24/hr. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.

Purpose The Healthcare Posting Specialist is responsible for accurately and efficiently posting payments from payers, patients, and other sources. This role requires a strong understanding of explanation of benefits (EOBs), electronic remittance advice (ERAs), electronic funds transfers (EFTs), and lockbox processing, as well as knowledge of healthcare reimbursement practices. The Posting Specialist will ensure compliance with regulatory standards and state and federal payment practices. **This is a fully remote role** Responsibilities Process payments, adjustments, and denials, ensuring accurate and timely posting to patient accounts. Manage ERA, EFT, and lockbox transactions, ensuring compliance with payer and regulatory requirements. Verify payment information, identify discrepancies, and resolve issues to maintain accurate posting records. Adhere to state and federal regulations, payer guidelines, and company policies in all payment posting activities. Stay updated on reimbursement guidelines, utilization standards, and regulatory requirements for posting practices Maintain accurate records of payment posting activities and support reporting needs for reimbursement analysis Assist in generating reports related to payment posting, discrepancies, and reconciliation issues. Work closely with the Revenue Cycle, billing, and collections teams to resolve posting and reimbursement issues. Communicate with team members to clarify EOBs and other payer documents as needed. Requirements Qualifications Minimum of three years of experience in payment posting, with a solid understanding of healthcare reimbursement and payer EOBs. Technical Skills: Proficiency in electronic remittance advice (ERA) and electronic funds transfer (EFT) processing. Familiarity with lockbox operations and payment posting software. Proficient in Microsoft Office Suite and healthcare billing or revenue cycle software. Knowledgeable in payer reimbursement, utilization practices, and state and federal regulatory requirements related to payment posting. Strong attention to detail and accuracy in data entry. Problem-solving skills to address payment posting discrepancies. Effective communication skills for working in a remote team environment. Ability to work independently with minimal supervision. ** Must successfully pass a background check. Due to the financial responsibilities associated with this role, the background check will be inclusive of a credit check. Salary & Benefits The estimated hiring salary range for this position is $22/hr - $24/hr. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. THE ROLE We on the Netflix Payments Fraud team are working to ensure seamless payments for our customers, all while protecting internal and external stakeholders from fraud. As we strive to deliver the best consumer payment experience in the world, we need fraud prevention professionals to ensure fraud does not harm our consumers or negatively interfere with their payment experience. This person will join our Payments Fraud team taking responsibility for supporting the day-to-day management of payment fraud issues as they arise, while also helping propose dashboards, tools and processes to help mitigate fraud. This role can be based in our Los Gatos or Los Angeles offices. There is also the option to be based remotely from the West Coast/PST working hours. Some travel will be required if remote-based. Our Payments Fraud team is part of the Product organization, working closely with our regional payment leads that enables millions of customers to pay for Netflix. RESPONSIBILITIES * Respond to real-time fraud attacks against the service using both internal and external tools, working on-call as required (part of on-call rotation) * Collaborate effectively cross-functionally throughout the organization (Regional Payment Leads, Product, Customer Service, Data science & Analytics, Engineering, Finance and Legal, among others) in the investigation and remediation of fraud patterns * Support core payments methods, such as cards, direct debit, wallets, DCB, UPI, among others * Support proactive efforts to (a) measure and (b) mitigate fraud risk without negatively impacting core metrics and the broader customer experience * Interact with outside partners (e.g., fraud prevention vendors, processors/acquires, card networks, issuers) to address problems while focusing on identifying and addressing underlying causes QUALIFICATIONS * Familiar with merchant fraud prevention solutions, global payment systems, payment methods and flows - 4+ years experience ideal * Able to take on complex situations as well as understand key metrics and how they impact the business * Strong SQL skills, highly analytical with an ability to make data-driven decisions and translate identified opportunities into actionable changes * Critical thinker with strong problem solving skills and high attention to detail * Clear, effective communicator * Able to remain highly organized in a loosely structured, fast-paced environment * Excited and curious about being involved in global payments fraud prevention and the prospect of delivering high-quality entertainment throughout the world * High level of intellectual curiosity focused on generating results, and exhibiting the highest personal and professional standards of integrity and ethics * Very organized and ability to manage multiple workstreams at once * Motivated, disciplined, and able to work autonomously Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Commercial Strategy Team The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. In addition to driving new growth, the Commercial Strategy team owns and executes strategic growth programs that sit at the intersection of multiple teams and functions, and is the center of excellence for continuous improvement, focused on how to drive operational efficiency and rigor as we scale. The team goes where the problems are and are key to enabling future growth opportunities. About the role The Commercial Strategy Manager is a high-impact “super generalist” role at Thumbtack. You'll parachute into our most critical strategic imperatives - whether that's standing up new initiatives from 0 to 1, unblocking growth opportunities, or driving operational excellence. Like most marketplaces, Thumbtack serves two sides: customers and pros. What makes this role unique is that it sits within our Partnerships organization, a fast-growing and increasingly important part of our business. In addition to enabling growth for our core marketplace, you'll drive valuable impact shaping go-to-market (GTM) strategy for B2B partnerships as well. This is a fast-paced, fluid role in an organization scaling rapidly. Success requires strong problem-solving capabilities, analytical horsepower, and comfort operating in ambiguity, “bringing structure to chaos”, as we like to say. You'll work closely with executives, product and engineering leaders, marketers, sales, finance, etc. so strong business acumen, communication, and collaboration skills are essential. This role requires a self-starter mindset and the ability to take ownership of complex, high-priority problems from day one. What you'll do Identify and prioritize initiatives that support our biggest bets and create the greatest impact, while being agile and quickly pivoting as priorities change Partner with teams across Thumbtack to identify opportunities, develop winning strategies, and effectively operationalize these strategies Support critical projects (major initiatives and smaller bets) E2E from project identification all the way through project completion and follow up Enable process improvements throughout the company to ensure operational rigor and excellence Develop, test, and incubate new ideas (products and businesses) Support ad hoc analysis and project work (e.g., board prep, planning, goal setting, competitive analysis) Own, execute, and improve strategic programs that drive revenue and profitable growth. Perform financial analyses to inform resourcing, strategy and planning Serve as the connective tissue across teams and functions, aligning stakeholders, harmonizing objectives, and driving progress In order to be successful, you must bring 3-5 years in consulting, investment banking, bizops, strategy, or GTM roles Ability to build analytical models and translate them into executive-level insights Comfortable with ambiguity and building frameworks and plans to provide necessary structure Demonstrated ability to build strong cross functional relationships and influence leaders at all levels Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $119,000 - $154,000. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $107,100 - $138,600. For candidates living in all other US locations, the expected salary range for this role is currently $101,200 - $130,900. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Partnerships Team The partnerships team focuses on acquiring and growing partners in categories like Field Service Management (FSM), agencies, CRM, messaging, payments, finance, estimation, and other tools that enable our professionals to be more successful and efficiently manage their day-to-day operations on our marketplace. Additionally, the Partnerships team works closely with different XFN partners in product, operations, sales, marketing, etc. to ensure successful implementation of key partners. About the Role The Partner Success Manager, Pro & Marketplace is the primary contact for Thumbtack's Pro & Marketplace partners, responsible for their onboarding, implementation, and growth. This role directly impacts marketplace expansion by establishing a framework that ensures partner business goals and needs are surpassed. Key responsibilities include facilitating partner issue resolution, proactively identifying and capitalizing on opportunities to enhance partner adoption and growth, and leveraging experience with existing partner accounts to identify potential new partner types, segments, and strategies for building an optimal home services supply base. What you'll do Serve as the primary point of contact for our Pro and marketplace Partners, with full accountability for the growth and success of these Partners Own the renewal process for Supply Partners in your book of business (contracts, upselling, etc.,) Support the maintenance of our partnership program & ecosystem with the goal of increasing the value of our partners by driving net new revenue through lead generation, brand awareness, and adoption of our integrations. Enable co-selling and co-marketing initiatives; including training with our partners and internal sales team to create win/win strategies. Manage partner relationships by setting strategic goals, KPIs, and initiatives for continued success Provide API and integration guidance with partners and internal stakeholders Work cross-functionally with product, sales, success, and marketing teams to drive continued GTM strategy with our partners In order to be successful, you must bring 5+ years of experience in partnerships, business development, customer success, sales or similar customer-facing roles (preferably with SaaS and/or Enterprise customers) Demonstrated ability to build strong relationships and deliver a customer-centric solution Experience managing a portfolio of accounts that met or exceeded quota or defined KPIs Salesforce or similar CRM experience is required Technology enthusiast, positively curious, and eager to build and learn Proven ability to manage, utilize, and prioritize your time and efforts Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $148,800 - $193,000. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $142,400 - $184,000. For candidates living in all other US locations, the expected salary range for this role is currently $136,000 - $176,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Marketplace team At Thumbtack, the Marketplace team is responsible for building a world-class, two-sided marketplace where customers have delightful hiring experiences. We are also responsible for building a healthy ecosystem that maximizes marketplace value for customers and pros on our platform. This includes enhancing the end-to-end search & hiring experience that enables millions of U.S. customers to find and hire professionals from a marketplace of more than 300,000 local businesses. The marketplace team is organized into a set of smaller cross-functional product teams (pods) that own certain key problems and their underlying infrastructure. Each pod is typically composed of an engineering manager, a product manager, around 6-12 software engineers and cross functional partners like designers, applied scientists, data scientists etc. Each pod typically runs 20-30 experiments (A/B tests) per year, typically aimed at driving business metrics related to conversion or monetization. The Challenge The primary challenge for an Engineering Manager (EM) within the marketplace is to help homeowners across the U.S. search for and hire the most relevant home service professionals-and ultimately get their jobs done. We address this by tackling complex problems at the intersection of engineering, data science, and applied science. We help homeowners start more projects on Thumbtack by enabling them to express their needs in everyday, conversational language through our search bar. This involves solving underlying challenges around query comprehension and problem scoping. As customers define their project, we help them share their preferences and availability to better match them with the most relevant professionals. We then support them in comparing and selecting the right pros for their job. In addition, we enable customers to explore the breadth of services available on Thumbtack-helping them browse and discover offerings, and recommending services or professionals based on their past interactions. Beyond building new experiences, we also focus on evolving and scaling the critical infrastructure that powers the marketplace. About the Role We are seeking an Engineering Manager for one of the cross-functional product teams (pods) within the larger marketplace team. You will partner with the Product Manager to help define technical & product strategy that include your team's OKRs (Objectives & Key Results), and will be responsible for driving execution. You will also be responsible for coaching and managing engineers (backend, front end, iOS, Android) on a full-stack product team. Given that the marketplace team drives a sizable portion of Thumbtack's revenue growth, this is a high impact, high visibility role within the company. To be successful in this role, you will need to effectively collaborate with cross functional counterparts (product, design, applied science, data science etc.) across the company. What you'll do Define and evolve the technical vision & strategy for your team. Effectively collaborate with cross functional counterparts (product design, applied science, data science) on strategy & execution. Drive team execution against team-specific OKRs. Lead and manage the team as a highly-competent technical leader (not just a people leader), who can help guide complex technical decisions. Hire, coach and manage full-stack engineers at all levels including Staff+ eng. Build and evolve a high performing culture of excellence on the team. Be accountable for maintaining and scaling the infrastructure owned by your team. Work closely with other engineering leaders to evolve and continually improve Thumbtack's engineering culture in a high paced growth environment. In order to be successful, you must bring 2+ years of experience in an engineering management role. 5+ years of experience building software at scale. Strong technical skills and is willing to be hands-on with code reviews, debugging, and systems design. Strong leadership, collaboration and communication skills. Experience shaping technical & product strategy in collaboration with cross functional counterparts (design, product, data science). Experience with decision making using A/B testing. Commitment to building inclusive teams and team culture. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $223,100 - $288,800. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $200,900 - $259,900. For candidates living in all other US locations, the expected salary range for this role is currently $189,600 - $245,400. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. The Role At Netflix, we aspire to entertain the world and are constantly innovating on how entertainment is imagined, created, and delivered to a global audience. We currently stream content in more than 30 languages in 190 countries, topping over 300 million paid members. We recently launched a new ad-supported tier to offer our members more choice in how they consume their content. Our new tier allows us to attract new members at a lower price point, while also creating a compelling path for advertisers to reach audiences that are deeply immersed. To help us deliver this compelling experience, we're looking for a highly ambitious, visionary, and experienced Senior Product Designer who will help enable our global ad tech suite - solidifying Netflix as the premier destination for brands to reach a premium, highly engaged audience. Additionally, you will enable an emerging era of CTV advertising innovation - developing systems that optimize ad performance and engagement. Your work will also be essential to delivering a delightful, engaging, and highly relevant Ads experience for our Netflix members. This will be a hybrid role, with a flexible work-from-home schedule. However, onsite attendance will be required as needed by the business - as often as weekly. This role would be best for candidates located in California or in the Pacific time zone, as monthly in-person travel will be required to collaborate with stakeholders and partners in Los Angeles, CA and Los Gatos, CA. That said, we can always make exceptions in location for the right candidate - with flexibility to accommodate candidates at Netflix's New York City hub. About Our Team Our Ads Experience Design team designs the experience, technology, workflows, and capabilities that power Netflix's advertising business. We also design the foundational capabilities and technology for the next-generation of Netflix experiences, like Live entertainment. Our team's primary superpower is the ability to design creatively and collaboratively in highly complex environments - from core services that power Netflix's streaming technology to industry-leading partnership platforms. You'll be one of the lead designers who crafts the design system and core capabilities that power Netflix's advertising experience. More specifically, you'll be a critical part of one of the most talented and trailblazing advertising design teams in the world. Why You'll Love Our Team * We're big on individual responsibility and smart on process. * Work with stunning, supportive designers on problems that matter. * Top of market compensation and benefits, flexible time off, and work-life-balance. * Flexibility to balance work-from-home and in-office work, so long as you're able to be onsite for meaningful moments of collaboration. * Freedom and flexibility to craft your own design workflow, while harnessing Netflix's world-class design system and tooling. * Meaningful financial support for further education and professional growth. * An inclusive environment to help you do your best work and feel genuinely supported. What You Will Do * Identify, research, design, and execute business differentiating features for Netflix's advertising suite. * Lead the design and execution of critical advertising platform functionality for global brands and Netflix operational teams. * Craft design briefs that provide business, design, and engineering clarity for critical initiatives. * Influence ads business strategy by developing deep and specialized domain expertise, ensuring our ads platform experience aligns with Netflix's broader business ecosystem. * Partner with the central Netflix design system team to extend and contribute patterns and components. * Collaborate with stunning engineers, product managers, data scientists, tech writers, and business teams to develop and iterate upon new concepts and facilitate product execution. What We're Looking For * Domain familiarity with advertising technology best practices - you're comfortable with advertising nomenclature, operations, and Live streaming technology. * A passionate energy for great design and amplifying our team culture. * 8+ years as a Product Designer (or equivalent experience) in the B2B2C space, leading high-impact initiatives from concept to execution in technical business areas. * 4+ years as a Product Designer working specifically in advertising or ads adjacent industries. * A versatile portfolio that showcases deep interaction and problem solving skills, specifically case studies that demonstrate expertise and leadership solving complex business platforms. * Understanding of complex workflows designed to scale across diverse, global operations teams. * Excellent verbal and written communication skills that excite stakeholders and articulate a vision. * Highly organized with meticulous attention to detail (e.g writing documentation to support your design decisions). Even Better: * Ad tech domain expertise: you've developed expertise in delivering advertising technology to a global audience. * Experience working with complex internal systems, data platforms, and highly technical environments (like API platforms). * Experience leading design strategy for B2B2C advertising ecosystem (e.g. influencing product direction through the lens of experience design). Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Marketing Team We're a team of digital marketers that create engaging campaigns across channels and we work closely with cross-functional partners (Brand, Product, Engineering, and Data Science) to drive growth on both sides of Thumbtack's marketplace. We are nimble, and innovative and our team's mission is to help customers solve their home care needs by discovering and using Thumbtack's platform. About the role We are seeking a highly experienced Senior Manager, SEO and CRO to drive the holistic health, performance, and growth of our website through strategic and technical excellence. This role will be responsible for overseeing organic search strategy, managing website health, diagnosing and resolving fluctuations in performance, and leading cross-functional SEO initiatives. As a senior member of the team, you will not only execute but also shape our long-term SEO strategy, ensuring alignment across product, engineering, content, and marketing teams. What you'll do Develop & Execute SEO & AIO Growth Strategy - Build and drive a data-driven roadmap that fuels sustainable organic growth, optimizing for both traditional search and AI-powered discovery experiences. Future-Proof for AI-Driven Search - Stay ahead of evolving AI search models (e.g., Google SGE, Bing Copilot, Perplexity) and develop strategies to optimize content for AI-generated results and answer engines. Optimize Web Experience & Discoverability - Enhance site architecture, internal linking, structured data, and on-page elements to improve user engagement and visibility across search ecosystems. Lead Overall Web Site Health - Conduct in-depth site-wide audits, monitor site performance (core web vitals, crawlability, indexation), and scalable solutions for technical SEO issues to ensure search engine accessibility. Cross-Functional Leadership - Collaborate with Product, Engineering, Design, and Analytics to embed SEO and AI-driven strategies into platform and content development. Performance Analytics & Insights - Analyze search trends, AI-driven ranking factors, and traffic shifts to identify growth opportunities and communicate impact to stakeholders. Drive Content & Marketing Integration - Support content teams in optimizing for search intent, AI-generated powered recommendations, and best practices within a headless CMS. In order to be successful, you must bring Deep expertise in SEO, with 7+ years of experience managing large-scale dual sided marketplace websites. Strong technical SEO skills, including site architecture, structured data, Core Web Vitals, log file analysis, and rendering optimization. Ability to balance execution with strategic thinking and drive cross-functional initiatives with measurable business impact. Proficiency in SEO analytics tools (Google Search Console, BrightEdge, Ahrefs, SimilarWeb, SEMRush, OnCrawl, Screaming Frog, etc.). Experience leading SEO projects in an agile product/engineering environment and working with sprint planning. CRO Expertise & Experimentation - Strong background in A/B testing, multivariate testing, and user behavior analysis to optimize conversion paths. Experience with tools like Optimizely, VWO, Google Optimize, or equivalent. Data-Driven Decision Making - Proficiency in analyzing user journeys, heatmaps, and funnel performance using Google Analytics, Amplitude, Fullstory, Hotjar, or similar to drive UX and conversion improvements. Strong data analysis skills, with the ability to translate insights into actionable recommendations. Excellent communication and stakeholder management skills, with experience influencing cross-functional teams. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $154,800 - $189,200. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $139,300 - $170,300. For candidates living in all other US locations, the expected salary range for this role is currently $124,300 - $160,800. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Depending on the market, we offer a different set of plans for consumers to best meet their needs, ensuring we cover a wide range of willingness to pay and delivering differentiating value. As the Sr. Manager of Plans Strategy, you are part of the Commerce Product Org and will be responsible for shaping long-term strategy at the global and local level for our Netflix plan offerings. This role is based in our Los Gatos office (preferred) in a hybrid model, but we are open to remote candidates who are on the West Coast. Some travel to Los Gatos will be required if remote-based. As the Sr. Manager of Plans Strategy, you will: * Develop the strategy for plan tiering and evolution (features, windowing/catalog, spreads, add-ons), along with the right positioning (in partnership with the product marketing team) that takes into account consumer demand, competitive landscape, and other factors * Lead a nimble team of stunning colleagues across Finance, Strategy Planning & Analysis, Data Science, and Consumer Insights to design and orchestrate a learning agenda around consumer willingness to pay and price elasticity * Drive price change planning, with a cross-functional team that includes product, design, finance, data science, comms * Build strong relationships across both local and global teams * On an ad hoc basis, support evaluation of new monetization strategies and their relationship to Netflix membership as new company-level priorities emerge. * Curate agenda, author memos and presentations, and drive discussions with senior executives and regional leadership teams regarding plans strategy decisions and forward-looking strategy Wishlist: * 10+ years of experience working in strategy, product, consulting (or a combination of the above) focused on monetization strategy * In-depth experience with how companies should tier, package, and structure their commercial offerings, and proven record of prioritizing and driving large-scale monetization programs and initiatives. * Ability to inspire, motivate and lead a cross-functional team as well as effectively communicate decisions to senior executives. Your ability to build strong relationships is critical to success. * Experience in a direct-to-consumer business, preferably with global scope where the consumer is paying for the service. * Strong understanding of market dynamics and consumer behavior/preferences, across econ/finance and marketing disciplines. * Passion for Growth, Plans/Packaging, and/or Behavioral Economics! * Excellent verbal and written communication skills - you will write a lot! * Comfortable using data to inform priorities and evaluate impact of initiatives * Strong instincts for outstanding customer experience. * Embodies the Netflix real values while also bringing a new perspective to improve our culture. We strongly believe that diversity of experiences, perspectives, and backgrounds will lead to a better environment for our employees and better products for our customers. Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. The Content and Business Products team builds technology to scale Netflix's content operations from concept to streaming. We create systems and services that enable teams worldwide to plan, produce, distribute, and promote our titles. This role sits within the Content Foundations team, which creates both end-user applications and developer platforms that ensure reliable data and efficient workflows across our content lifecycle. The Role Netflix leverages a large internal and external workforce to produce and deliver content to members. Globally, many thousands of people get access to sensitive data and applications to do this work. As Product Manager, Content Security you will focus on product improvements that help to identify areas of security risk across our business product ecosystem and prevent unintended exposure of Netflix pre-release assets and data. This role partners directly with business stakeholders that oversee operational programs aimed at mitigating security risks, and will also work closely with other product teams that develop Netflix's centralized identity and access management systems. This role can be based in our Los Angeles or Los Gatos offices. There is also the option to be based remotely from the West Coast/PST working hours. Some travel will be required if remote-based. As a Product Manager at Netflix, you will: * Build strategic roadmaps and take product concepts from idea through validation, delivery, measurement, and iteration * Author strategy memos and presentations, representing your team's work across the organization and to senior leadership * Lead a team of stunning colleagues across design, engineering, program management, and data science to deliver outstanding products to our customers * Build business cases and measure the impact of your product innovation * Deeply understand and socialize the evolving needs of our customers As the Product Manager, Content Security, you will: * Partner with stakeholders to develop policies for end user access to sensitive data and assets and ensure these are implemented holistically across our ecosystem of B2B products * Partner cross-functionally to define and develop secure, scalable approaches for the external workforce to download and deliver pre-release media assets * Lead the rollout of new features to improve end user account security (such as multi-factor authentication/MFA) while partnering with internal teams to manage operational change * Create and operationalize a suite of content security risk metrics to help monitor for risk and identify new opportunities for mitigation Qualifications * 7+ years of Product Management experience with proven success building and scaling technical platforms * Ability to inspire and lead cross-functional teams - your relationship-building skills are critical to success * Experience partnering with business stakeholders and leading through operational change to drive internal product adoption * Excellent communication skills - you'll need to articulate complex concepts to diverse audiences * Experience using data to inform priorities and evaluate impact of initiatives * Direct experience building data security and/or access management products * Experience with entertainment/media industry content security is a plus Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. The Role At Netflix, we aspire to entertain the world and are constantly innovating on how entertainment is imagined, created, and delivered to a global audience. We currently stream content in more than 30 languages in 190 countries, topping over 300 million paid members. We recently launched a new ad-supported tier to offer our members more choice in how they consume their content. Our new tier allows us to attract new members at a lower price point, while also creating a compelling path for advertisers to reach audiences that are deeply immersed. To help us deliver this compelling experience, we're looking for a highly ambitious, visionary, and experienced Senior Product Designer who will help enable our global ad tech suite - solidifying Netflix as the premier destination for brands to reach a premium, highly engaged audience. Additionally, you will enable an emerging era of CTV advertising innovation - developing systems that optimize ad performance and engagement. Your work will also be essential to delivering a delightful, engaging, and highly relevant Ads experience for our Netflix members. This will be a hybrid role, with a flexible work-from-home schedule. However, onsite attendance will be required as needed by the business - as often as weekly. This role would be best for candidates located in California or in the Pacific time zone, as monthly in-person travel will be required to collaborate with stakeholders and partners in Los Angeles, CA and Los Gatos, CA. That said, we can always make exceptions in location for the right candidate - with flexibility to accommodate candidates at Netflix's New York City hub. About Our Team Our Ads Experience Design team designs the experience, technology, workflows, and capabilities that power Netflix's advertising business. We also design the foundational capabilities and technology for the next-generation of Netflix experiences, like Live entertainment. Our team's primary superpower is the ability to design creatively and collaboratively in highly complex environments - from core services that power Netflix's streaming technology to industry-leading partnership platforms. You'll be one of the lead designers who crafts the design system and core capabilities that power Netflix's advertising experience. More specifically, you'll be a critical part of one of the most talented and trailblazing advertising design teams in the world. Why You'll Love Our Team * We're big on individual responsibility and smart on process. * Work with stunning, supportive designers on problems that matter. * Top of market compensation and benefits, flexible time off, and work-life-balance. * Flexibility to balance work-from-home and in-office work, so long as you're able to be onsite for meaningful moments of collaboration. * Freedom and flexibility to craft your own design workflow, while harnessing Netflix's world-class design system and tooling. * Meaningful financial support for further education and professional growth. * An inclusive environment to help you do your best work and feel genuinely supported. What You Will Do * Identify, research, design, and execute business differentiating features for Netflix's advertising suite. * Lead the design and execution of critical advertising platform functionality for global brands and Netflix operational teams. * Craft design briefs that provide business, design, and engineering clarity for critical initiatives. * Influence ads business strategy by developing deep and specialized domain expertise, ensuring our ads platform experience aligns with Netflix's broader business ecosystem. * Partner with the central Netflix design system team to extend and contribute patterns and components. * Collaborate with stunning engineers, product managers, data scientists, tech writers, and business teams to develop and iterate upon new concepts and facilitate product execution. What We're Looking For * Domain familiarity with advertising technology best practices - you're comfortable with advertising nomenclature, operations, and Live streaming technology. * A passionate energy for great design and amplifying our team culture. * 8+ years as a Product Designer (or equivalent experience) in the B2B2C space, leading high-impact initiatives from concept to execution in technical business areas. * 4+ years as a Product Designer working specifically in advertising or ads adjacent industries. * A versatile portfolio that showcases deep interaction and problem solving skills, specifically case studies that demonstrate expertise and leadership solving complex business platforms. * Understanding of complex workflows designed to scale across diverse, global operations teams. * Excellent verbal and written communication skills that excite stakeholders and articulate a vision. * Highly organized with meticulous attention to detail (e.g writing documentation to support your design decisions). Even Better: * Ad tech domain expertise: you've developed expertise in delivering advertising technology to a global audience. * Experience working with complex internal systems, data platforms, and highly technical environments (like API platforms). * Experience leading design strategy for B2B2C advertising ecosystem (e.g. influencing product direction through the lens of experience design). Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. THE ROLE We on the Netflix Payments Fraud team are working to ensure seamless payments for our customers, all while protecting internal and external stakeholders from fraud. As we strive to deliver the best consumer payment experience in the world, we need fraud prevention professionals to ensure fraud does not harm our consumers or negatively interfere with their payment experience. This person will join our Payments Fraud team taking responsibility for supporting the day-to-day management of payment fraud issues as they arise, while also helping propose dashboards, tools and processes to help mitigate fraud. This role can be based in our Los Gatos or Los Angeles offices. There is also the option to be based remotely from the West Coast/PST working hours. Some travel will be required if remote-based. Our Payments Fraud team is part of the Product organization, working closely with our regional payment leads that enables millions of customers to pay for Netflix. RESPONSIBILITIES * Respond to real-time fraud attacks against the service using both internal and external tools, working on-call as required (part of on-call rotation) * Collaborate effectively cross-functionally throughout the organization (Regional Payment Leads, Product, Customer Service, Data science & Analytics, Engineering, Finance and Legal, among others) in the investigation and remediation of fraud patterns * Support core payments methods, such as cards, direct debit, wallets, DCB, UPI, among others * Support proactive efforts to (a) measure and (b) mitigate fraud risk without negatively impacting core metrics and the broader customer experience * Interact with outside partners (e.g., fraud prevention vendors, processors/acquires, card networks, issuers) to address problems while focusing on identifying and addressing underlying causes QUALIFICATIONS * Familiar with merchant fraud prevention solutions, global payment systems, payment methods and flows - 4+ years experience ideal * Able to take on complex situations as well as understand key metrics and how they impact the business * Strong SQL skills, highly analytical with an ability to make data-driven decisions and translate identified opportunities into actionable changes * Critical thinker with strong problem solving skills and high attention to detail * Clear, effective communicator * Able to remain highly organized in a loosely structured, fast-paced environment * Excited and curious about being involved in global payments fraud prevention and the prospect of delivering high-quality entertainment throughout the world * High level of intellectual curiosity focused on generating results, and exhibiting the highest personal and professional standards of integrity and ethics * Very organized and ability to manage multiple workstreams at once * Motivated, disciplined, and able to work autonomously Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.