Help Desk Analyst resume examples for 2025
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How to write a help desk analyst resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in help desk analyst-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some help desk analyst interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a help desk analyst resume:
- Customer Service
- Troubleshoot
- Technical Support
- Phone Calls
- Remote Desktop
- Technical Issues
- Strong Problem-Solving
- Help Desk
- VPN
- Desk Support
- Help-Desk Support
- OS
- Remedy
- Network Printers
- Microsoft Windows
- Remote Troubleshooting
- Helpdesk Support
- Citrix
- Technical Problems
- Mac
- Computer System
- User Accounts
- PCS
- Software Applications
- SLA
- Software Issues
- Technical Assistance
- DNS
- Problem Resolution
- Customer Support
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How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the help desk analyst position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write help desk analyst experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are effective examples from help desk analyst resumes:
Work History Example #1
Help Desk Team Lead
Science Applications International ...
- Monitored help desk response system while simultaneously responding to ad-hoc telephone and email service requests.
- Created lab area for current field support team members for training purposes.
- Maintained the DNS and DHCP database for host network attached devices.
- Conducted team meetings, documented technical procedures, and maintained the help desk team hours of operation.
- Responded to complex questions or special issues, composed help desk e-mail, and supported call overload, when required.
Work History Example #2
Computer Support Technician
Comcast
- Identified and targeted any signal leakages for loss prevention.
- Engaged Comcast customers and provided Internet access, wireless connectivity, password administration, cable modems and router set-up.
- Performed advanced-level network diagnostics to identify and resolve network configuration issues from the modem to the internet backbone (e.g.
- Worked as cable, telephone and internet technician for subcontractor mainly in Southern New Jersey.
- Performed diagnostic tests and repaired malfunctioning hardware and software.
Work History Example #3
Help Desk Analyst
JPMorgan Chase
- Provided Technical Support with Lotus Notes and supported all JPMC lotus notes databases.
- Handled server hardware upgrades, patch and virus updates, level-3 support for server outages (hardware and software).
- Assigned to PC refresh and move projects including a site move for 90 clients and server hardware.
- Performed desktop support, Windows deployment, hardware maintenance to increase computer performance for end users.
- Provided accurate and efficient telephone support to Retail channels regarding bank policies and procedures, system navigation, and minor troubleshooting.
Work History Example #4
Help Desk Analyst
Charming Shoppes
- Documented outstanding issues to project managers and prepared user desktop reports.
- Limited experience with working with Windows terminals with VMWare to run Windows 7 desktops.
- Provided additional hardware support services as needed.
- Assisted customers with choosing the appropriate software and hardware upgrades for their needs.
- Developed a knowledgeable staff through Microsoft Certification courses.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Bachelor's Degree In Communication
University of South Florida, Tampa, FL
2011 - 2014
Highlight your help desk analyst certifications on your resume
If you have any additional certifications, add them to the certification section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your help desk analyst resume:
- Security 5 Certification
- Certified Network Computer Technician (CNCT)
- HDI Desktop Support Technician (HDI)
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Entry Networking Technician (CCENT)
- Computer Service Technician (CST)
- Certified Help Desk Manager (CHDM)
- HDI Support Center Manager (HDI)
- Support Center Analyst (SCA)
- Microsoft Certified Desktop Support Technician (MCDST)