How To Become A Front Desk Concierge: What It Is and Career Path

What is a front desk concierge and how to become one

Updated January 8, 2025

3 min read

A front desk concierge works in a hotel, mainly functioning as a receptionist who greets guests on their arrival and checks them into their rooms. It is his/her or her job to provide guests with necessary information about the location of their rooms and other important venues, such as the restaurant or the pool.

You will give guests their keys, let them know about meal schedules, and answer any questions they might have. You will be there to answer phone calls from guests in their rooms, arrange wake-up calls, assist them in their requests, or resolve their complaints. You will be working rotating shifts covering nights as well.

Being friendly, polite, and professional is a must when working in this position. You might have an associate's degree in tourism, hospitality, or a related area, but having solid customer service skills and great communication is the most important here. You will be representing the hotel, spending most of your time in the lobby, so looking professional is key. If you play the part well, you can earn something around $31,000 on average per year while gaining valuable experience that you will be able to use later on in more advanced positions.

ScoreFront Desk ConciergeUS Average

Salary

2.4

Avg. Salary $30,292

Avg. Salary $59,228

Diversity

4.4

Race

American Indian and Alaska Native 1.36%

Asian 10.09%

Black or African American 10.94%

Hispanic or Latino 23.26%

Unknown 6.62%

White 47.74%

Gender

female 61.09%

male 38.91%

Age - 34

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 34

Stress Level

8.3

Stress level is high

7.1 - high

Complexity Level

4.8

Complexity Level is intermediate

7 - challenging

Work Life Balance

9.3

Work Life balance is excellent

6.4 - fair

Key steps to become a front desk concierge

Explore front desk concierge education requirements

Most common front desk concierge degrees

Bachelor's

44.9 %

Associate

22.5 %

High School Diploma

20.4 %

Start to develop specific front desk concierge skills

Skills	Percentages
Reservations	21.31%
PET	12.08%
Customer Service	7.97%
Patients	7.52%
Strong Customer Service	6.74%

Complete relevant front desk concierge training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New front desk concierges learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a front desk concierge based on U.S. Bureau of Labor Statistics data and data from real front desk concierge resumes.

Research front desk concierge duties and responsibilities

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.

Prepare your front desk concierge resume

When your background is strong enough, you can start writing your front desk concierge resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a front desk concierge resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Front Desk Concierge Resume templates

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