What does a Field Specialist do?
The duties of a field specialist depend on one's line of work or industry of employment. In a retail setting, their responsibilities revolve around securing sales by offering products or services to consumers through appointments, walk-ins, calls, or correspondence. They typically participate in developing sales programs, maintain records of all transactions, answer inquiries, and handle any issues or concerns, resolving them promptly and efficiently. Furthermore, as a field specialist, it is essential to devise strategies that will boost product sales, all while upholding the company's policies and regulations.
Field specialist responsibilities
Here are examples of responsibilities from real field specialist resumes:
- Manage the development and employment of images for operational workstations.
- Recommend solids-control processes to ensure economic removal and supervise rig personnel performing chemical additions and recording drilling fluid parameters.
- Ensure correct mud systems are ran with the correct properties to maintain wellbore stability.
- Train personnel on MWD and LWD operations; ensure all safety and service quality policies are follow.
- Facilitate Oxy pre spud inspections.
- Insure that contractor personnel follow all Oxy policies.
- Transfer to Conway, Arkansas to provide expertise and train others with a new MWD tool.
- Administer compliance testing to representatives per FDA requirements.
- Design and install SCADA communications and solar solutions.
- Coordinate and accurately process all payroll and billing information.
- Optimize network performance by eliminating unnecessary protocols within LAN environment.
- Maintain confidentiality of records receive in the office and field representative payroll.
- Implement secure wireless network infrastructure using VPN technologies in accordance with HIPAA regulations.
- Ensure timely acceptance of new stock into logistics database by tracking incoming equipment and materials.
- Facilitate all rig base safety meetings ensuring safety topics are discuss and third-party personnel are participating.
Field specialist skills and personality traits
We calculated that 28% of Field Specialists are proficient in Customer Service, Troubleshoot, and Work Ethic. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Field Specialists that have these skills listed on their resume here:
- Customer Service, 28%
Supported customer service and corporate efficiency objectives by representing the company in all matters related to facilitating the repair process.
- Troubleshoot, 8%
Installed, configured, troubleshoot and maintained various Cisco switches and routers for AT&T systems.
- Work Ethic, 8%
Recognized for an outstanding job performance, excellent work ethic and the ability to quickly learn new skills.
- Service Calls, 5%
Accept and deliver all service calls as assigned.
- Safety Procedures, 5%
Organized the safety procedures to be performed by the crew members on a daily basis.
- OSHA, 5%
Completed OSHA competent person training, in addition to working at heights training specified for personnel operating at heights in harnesses.
Most field specialists use their skills in "customer service," "troubleshoot," and "work ethic" to do their jobs. You can find more detail on essential field specialist responsibilities here:
Customer-service skills. To carry out their duties, the most important skill for a field specialist to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Field specialists often use customer-service skills in their day-to-day job, as shown by this real resume: "specialize in the fda food code, brand standards and customer specific preferences. "
Listening skills. Many field specialist duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so a field specialist will need this skill often in their role. This resume example is just one of many ways field specialist responsibilities rely on listening skills: "evaluated customer service level agreements.interacted and communicated with customers to meeting customer requirements and needs. "
Speaking skills. field specialists are also known for speaking skills, which are critical to their duties. You can see how this skill relates to field specialist responsibilities, because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." A field specialist resume example shows how speaking skills is used in the workplace: "addressed any issues with department heads and store management to execute the guidelines set by the corporate office. "
Writing skills. A big part of what field specialists do relies on "writing skills." You can see how essential it is to field specialist responsibilities because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Here's an example of how this skill is used from a resume that represents typical field specialist tasks: "provide expert technical assistance to the technical writing department to develop testing criteria and technical manuals for dod customers. "
Problem-solving skills. A commonly-found skill in field specialist job descriptions, "problem-solving skills" is essential to what field specialists do. Field specialist responsibilities rely on this skill because "support workers must identify both simple and complex computer problems, analyze them, and solve them." You can also see how field specialist duties rely on problem-solving skills in this resume example: "persuade store management to set features for products by recommending solutions within budget and deadlines based on customer specifications. "
The three companies that hire the most field specialists are:
- Baker Hughes42 field specialists jobs
- Schlumberger19 field specialists jobs
- Rivian19 field specialists jobs
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Field specialist vs. Application support specialist
An application support specialist's role is to utilize their technical expertise in responding to inquiries and addressing issues and concerns, resolving them promptly and effectively. They may communicate with clients through calls or correspondence, even arrange appointments when necessary. Moreover, one may work as a member of a company or independently. As an application support specialist in a company setting, it is essential to coordinate with different department personnel, all while adhering to the company's policies and regulations.
While similarities exist, there are also some differences between field specialists and application support specialist. For instance, field specialist responsibilities require skills such as "renewable energy," "work ethic," "strong work ethic," and "service calls." Whereas a application support specialist is skilled in "application support," "java," "application issues," and "hr." This is part of what separates the two careers.
Application support specialists earn the highest salaries when working in the finance industry, with an average yearly salary of $98,607. On the other hand, field specialists are paid more in the energy industry with an average salary of $77,262.The education levels that application support specialists earn slightly differ from field specialists. In particular, application support specialists are 2.5% more likely to graduate with a Master's Degree than a field specialist. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Field specialist vs. Support specialist/trainer
A support specialist/trainer is in charge of developing training and support programs for employees in a company. Among their responsibilities include gathering and analyzing data, coordinating with the human resources department, and developing strategies to improve the skills of new and current employees. There are also instances where they must liaise with clients to address issues and concerns, resolving them promptly and efficiently. Furthermore, a support specialist/trainer must enforce the company's policies and regulations, including its vision and mission.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that field specialist responsibilities requires skills like "customer service," "strong customer service," "renewable energy," and "work ethic." But a support specialist/trainer might use other skills in their typical duties, such as, "training programs," "training materials," "training sessions," and "cpr."
Support specialist/trainers may earn a lower salary than field specialists, but support specialist/trainers earn the most pay in the technology industry with an average salary of $47,998. On the other hand, field specialists receive higher pay in the energy industry, where they earn an average salary of $77,262.Average education levels between the two professions vary. Support specialist/trainers tend to reach similar levels of education than field specialists. In fact, they're 4.2% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Field specialist vs. Litigation support specialist
A litigation support professional serves as an apprentice of an attorney in dealing with complicated legal issues. They are responsible for creating and maintaining data systems, retrieving records, and assisting in legal cases or lawsuits. Also, they are the one who organizes and analyzes documents from a database and does the case review. A support professional also supports the company and law firm in any way possible. This is why this career plays an important role in reducing the workload of an attorney, especially with complex lawsuits.
The required skills of the two careers differ considerably. For example, field specialists are more likely to have skills like "customer service," "strong customer service," "renewable energy," and "work ethic." But a litigation support specialist is more likely to have skills like "litigation," "defense counsel," "electronic discovery," and "mediation."
Litigation support specialists make a very good living in the professional industry with an average annual salary of $71,553. On the other hand, field specialists are paid the highest salary in the energy industry, with average annual pay of $77,262.When it comes to education, litigation support specialists tend to earn similar degree levels compared to field specialists. In fact, they're 0.5% more likely to earn a Master's Degree, and 9.6% more likely to graduate with a Doctoral Degree.Field specialist vs. Operations support specialist
The duties of an operations support specialist depend on one's line of work or industry of employment. Typically, their responsibilities revolve around addressing issues and concerns, troubleshooting, and conducting corrective measures, all while adhering to the company's policies and regulations. They may also evaluate the processes in a company, identifying vulnerabilities, and recommending improvements. Furthermore, an operations support specialist must also perform clerical tasks such as producing progress reports and presentations, arranging schedules, assessing workforce performance, and maintaining accurate records.
Updated January 8, 2025
