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  • Direct Support Professional- Remote Support- Part time 1st/2nd shift

    MOKA 3.3company rating

    Remote Direct Service Professional Job

    Remote Direct Support Professional- Part time 1st/2nd shift (Includes Weekends) This position works from our Grand Rapids, MI office and supports our local AFC homes from the office Provides technology enabled support for people with intellectual and developmental disabilities to increase independence, enhance quality of life, maintain health and safety, and meet goals. This support occurs primarily from a remote location, with some in-person support required as needed. Essential Functions: Include the following, other duties may be assigned Monitors the physical and emotional health of people served, gathers information, and communicates observations to verbal and written documentation. Monitoring typically occurs in a designated setting off-site from the living space of people served. Provides guidance for people served in areas such as health, medication, safety, and daily living as outlined in their Individual Plans of Service (IPOS). Responds to all monitoring system alerts within proper time frames, understanding how to assess needs and prioritize responses if multiple alerts trigger at one time. Responds to safety concerns in-person as needed. This may include dispatching backup support when applicable. Engages in real time, two-way communication with people served as needed to respond to requests for support, emergency help, or social interaction. Creates accurate and timely records and submits a variety of reports, including but not limited to, incidents and daily progress. Ensures the privacy and dignity of people served and reports any suspected abuse or neglect. Maintains confidentiality and respects the rights of people served. Encourages the use of enabling technology to address outcomes as stated in the IPOS whenever possible. Engages in the application of technology as a natural support for people served. Provides ongoing training to people served to engage them in the use of supportive technologies. Identifies risk and behaviors that can lead to a crisis and uses effective strategies to prevent or intervene in the crisis in collaboration with others. Provides in-person support, involving essential functions of a Residential Support Staff including, but not limited to: assisting in meal preparation, cleaning, small home repairs and light residential maintenance duties, administering first aid and treatments, transportation to and from community locations using agency owned or personal vehicles. Provides advocacy and empowers and assists people served to advocate for themselves. Attends meetings, trainings and professional development opportunities as needed. Provides on-call support, including after hours, in a rotation with the supervisor. All MOKA employees will conduct themselves in a manner that demonstrates commitment to the public good and aligns with the philosophy, mission, and core values of the agency. Qualifications To perform this job successfully, an employee must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and ability typically required to perform the essential functions. Education and/or Experience High School diploma and at least one year's experience working with people with developmental disabilities. An equivalent combination of education and experience may be considered. Communication Skills Ability to communicate effectively with others in person, by telephone or videoconference, and in written form as appropriate for the needs of the audience. Ability to interpret a variety of information in written and verbal form. Mathematical Skills Ability to use mathematics to communicate and interpret information and solve problems. Reasoning Ability Ability to solve practical problems, deal with a variety of variables and make independent decisions relative to duties. Computer Skills Proficiency with all basic applications, such as, word processing, calendars, email, videoconferencing, and internet. Proficiency with enabling technology such as smart phones, tablets, monitoring systems, virtual assistants, and wearable devices. Certificates, Licenses, Registrations Must possess a valid driver's license. Other Qualifications Must be 18 years of age and have at least three years' experience as a licensed driver. Physical Demands Prolonged periods of sitting and working at a computer or other monitoring systems. Occasional standing and walking. Exerting 50-120 pounds of force is required occasionally when providing in-person support. Work Environment The work normally occurs in an indoor office environment and in a residential setting when providing in-person support. Includes travel between remote work site and residential sites, access to reliable transportation while on duty is required. May include occasional outdoor activities.
    $26k-31k yearly est. 32d ago
  • Direct Support Gloucester, MA-Home Based Residential Supports (HBRS)

    Incompass Human Services

    Remote Direct Service Professional Job

    Title: Direct Support Professional- Home Based Residential Supports Department: Family and Community Services Direct Supervisor: Home Based Residential Supports Program Manager Status: Hourly, Non-Exempt, Union This is a bargaining unit position. Inclusive. Innovative. Open-Hearted. We are Care Champions. A team of adaptable, collaborative, diverse, mission-driven individuals with a passion for purposeful innovation and service excellence. Our community commits itself to being inclusive and welcoming as we put the whole person at the center of everything we do. Locations needed, Full time and part time: * Gloucester * Tewksbury * Lexington * Acton Summary Home Based Residential Supports direct support staff are responsible for providing high quality direct care services to an adult with developmental disabilities and high medical needs. Each direct support staff member is responsible for ensuring the human rights of all Individuals served are met. Staff are responsible for treating all Individuals with dignity and respect. Direct Support staff assigned to the individual are responsible for supporting the Individual in the completion of their daily routines. Direct Support staff are responsible for ensuring Individuals are provided with opportunities to learn and exercise increasing independence as much as practicable. Essential Job Functions Responsible for the health, safety and wellbeing of the Individual served, seeking assistance and medical interventions as appropriate. Serves as a Mandated Reporter and is required to advise direct supervisor, DDS and DPPC immediately if abuse and/or neglect of an Individual is suspected. Handle crisis situations according to agency policies and procedures, seeking resources when necessary. Monitor home site for safety, cleanliness and upkeep and take necessary action to ensure same. Report safety concerns per established protocols. Establish rapport with Individual participating in the Home-Based Residential Supports program. Support the learning of the Individual by use of motivational techniques, effective interventions and various communication approaches including verbal, gesture, and written communication. Assist the Individual with any activities of daily living (ADLs) as applicable to each Individual's abilities. May be responsible for scheduling and accompanying individuals to medical appointments/treatments, ensuring accurate reporting to physician and follow through with respect to doctor's orders and recommendations. Responsible for producing accurate, legible and complete medical documentation for Individuals served, including but not limited to treatment charts and data sheets. Ensure Individuals are provided nutritionally sound food options along with the education to help them understand the impact of their food consumption. Carry out all interventions in an Individual's Behavioral Protocol Plan as written and trained. Redirect and/or physically support Individuals who may be aggressive using proactive techniques while maintaining self-control. Communicate effectively, professionally and respectfully with Individuals, co-workers, management, guardians, and others while on company time. Responsible for being familiar with and abiding by Agency, Department, and Program policies and procedures and for acting in a manner consistent with organizational values, mission, and goals. Attend and actively participate in mandatory staff meetings and trainings as well as supervision meetings. Supervisory Responsibilities None Qualifications To perform this job successfully, individuals must be able to perform each essential job function satisfactorily. The requirements below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential job functions. Experience/Education High School diploma or GED Previous related experience providing childcare/elder care/direct support to developmentally disabled persons or previous experience supporting individuals in a mental health/special education or other human services setting is required. An equivalent combination of education and related work experience may be considered. Certificates, Licenses, Registrations Must successfully complete all mandatory trainings as required by the Agency within the required timeframe. Current Red Cross or American Heart Association First Aid Current Red Cross or American Heart Association Adult CPR Valid driver's license Language Skills Ability to effectively, professionally and respectfully communicate with co-workers, management, Individuals, guardians and stakeholders Must be able to read and write instructions; compose progress notes; read and interpret policy and procedure manuals; understand and follow written and/or verbal instructions; complete data sheets and other documents as needed in a complete and legible fashion. Ability to speak effectively, professionally and respectfully before groups. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Reasoning Ability Ability to understand and apply common sense to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, maintaining composure and professionalism. Physical Demands While performing the duties of this job the employee is regularly required to stand, walk, sit, reach with hands and arms, stoop, kneel, crouch or crawl, use hands/fingers, talk and hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is moderate to loud. This job description is not all inclusive and does not state or imply that these are the only duties to be performed by direct support staff. Employees are required to follow/perform any job-related instruction or job related duty as directed by their immediate supervisor or another member of management in the Residential function
    $33k-47k yearly est. 60d+ ago
  • Member Care Specialist

    St. Louis Community Cre 3.7company rating

    Remote Direct Service Professional Job

    The job is service oriented and clerical in nature, which requires effective verbal and written communication with managers and staff on a daily basis. Teamwork with peers, inner department and intra departmental is essential to provide the best service to our internal and external members. Must be able to effectively and professionally communicate with all interactions, including but not limited to phone, email, instant messaging, and in-person. Priorities could include but not be limited to the following: contacting members by phone, letters, or email, to resolve past due loans. Processing documentation and paperwork related to loan collection activity. Processing and posting of member account activity for payments, collection of fees and /or charges, and any other research for loans. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge determined by the Employee's position and responsibility. Individual exercises discretion and independent judgment with respect to matters of significance. Position qualifies for work from home options based upon meeting the terms of the SLCCU Remote Work Policy and SLCCU Remote Work Agreement. Essential Functions Contact members with past due loans and work with them to resolve the situation by using SLCCU services including direct deposit, offering additional fund and loan modifications. Outbound phone calls on past due loans will be required, and the minimum number of calls may be assigned as volume dictates by manager. Skip tracing skills are essential to have effective results in contacting debtors and will be required to be performed as needed. Handle aspects of repossession of collateral, bankruptcy filings and charge off loan and deposit accounts. Assist with collection agency and attorney correspondence as needed. Process appropriate file maintenance on loan accounts. Process transactions such as debit or credits vendor related payments. Respond to and process electronic and written credit bureau disputes. Processing of General Ledger related activity. Process payment protection plan claims (disability and death). Process cancellations on products such as Extended Warranty or GAP after repossession, before charge off. Follow-up on loan accounts activity related to department. Must have a clear courteous phone voice, as well as in person to transact department related business with members and co-workers as well as consultations with members and/or settlement advise. Must remain service oriented as to determine member needs and inform members of specific services offered by SLCCU. Help to ensure the integrity of the SLCCU brand at all times. Complete special projects and miscellaneous assignments or functions as required and/or assigned. Some Saturday hours may be required. Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our “ACT” plan listed below: Accountable Reliable: ready to work at scheduled times DWYSYWD: do what you say you will do Responsible: perform job duties accurately, on time and within budget; don't pass the buck when something goes wrong Resourceful: run it like you own it (use CU resources wisely) Avoiding actions that warrant a write-up Compliant Adhere to all Credit Union policies and procedures Having a strong attention to detail to avoid repeated errors and errors due to blatant negligence. Teammate Supportive: help your co-workers succeed Cooperative: work together, not in isolation (together, everyone achieves more) Golden Rule: treat others the way you want to be treated Attitude: help create a friendly and positive atmosphere wherever you are Having no negative internal survey reports Qualifications: High school diploma and/or some secondary education helpful. Requires experience in consumer loan collections preferably 1 year or more. Prior experience with repossessions and Bankruptcy is preferred. Able to work with minimal supervision and be flexible and dependable. Must be accurate and specific in clerical activity and be able to perform tasks in quick and efficient manner. Credit union knowledge helpful. Experience with risk mitigation tools such as a working knowledge of fraud detection software is helpful. Amiable/congenial interpersonal relationship skills Clear and concise in oral/written communication Microsoft Office (MS Excel, MSWord, MS Outlook) necessary. Time management and organizational skills are necessary. Must be skilled at setting priorities and obtaining established goals. Must demonstrate service-oriented attitudes and performance. Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, bend/stoop/crouch, kneel/push/bend, talk and/or hear. The employee must occasionally lift and/or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches. How to Apply: St. Louis Community Credit Union offers a competitive compensation package with incentives and benefits including Medical, Dental, Vision, 401K and Pension as well as the ability to grow with the organization. Applicants should apply online at ************************ Click on the Careers tab. You may upload your cover letter, resume and salary requirements there as well. St. Louis Community is an Equal Opportunity Employer No Phone Calls Please
    $21k-29k yearly est. 60d+ ago
  • PRP Direct Care Worker

    Aspire Wellness Center

    Remote Direct Service Professional Job

    Job DescriptionSalary: $20.00-22.00 per hour We are professional, agile, customer-centric and our goal is to to help people improve the quality of their lives by giving them the tools they need to succeed. We focus on partnering with our clients and staff to help them strengthen their emotional wellbeing, develop satisfying relationships, and resolve the challenges that keep them from achieving their goals. At Aspire, we strive to offer the highest quality care and a safe, trusting environment. Aspires Performance Improvement Plan and Outcomes Management System has been designed to assure the quality of its mental health services, to enhance the quality of those services, and to objectively look at how well Aspire is accomplishing its mission. In order to aid in this process, our work environment includes: Modern office setting Work-from-home days Flexible working hours On-the-job training Job Summary: We are seeking a compassionate Direct Care Worker to provide support and assistance to individuals in need. The ideal candidate will have a strong desire to help others and make a positive impact on their lives. *Applicant must be a Maryland resident, preferrably near the Baltimore area for possible in-person visits. Duties: Support individuals in developing skills for daily living, including bathing, dressing, and meal preparation Guide clients in developing social and emotional skills to create lasting companionship and support networks Monitor and document individual's progress and behavior Implement care plans as directed by supervisors Ensure the safety and well-being of individuals under your care Collaborate with healthcare professionals to provide holistic care Skills & Qualifications: High school diploma or equivalent required; relevant certification is a plus Previous experience in direct care or a related field preferred Strong communication and interpersonal skills Ability to work independently and as part of a team Knowledge of gender issues counseling, psychopharmacology, and art therapy is desirable Ability to maintain confidentiality and professionalism at all times This position offers the opportunity to make a meaningful difference in the lives of others while gaining valuable experience in the healthcare field. If you are dedicated, empathetic, and looking to contribute positively to the well-being of individuals in need, we encourage you to apply for this rewarding role.
    $20-22 hourly 22d ago
  • Direct Support Professional

    DSP Connections, Inc.

    Remote Direct Service Professional Job

    DSP Connections, Inc is an organization committed to providing support to individuals with Intellectual and Developmental Disabilities. We are a team full of love and purpose.We want to help others overcome their challenges and reach goals they never thought were reachable. We are looking for respectful Direct Support Professionals (DSPs) who want to join individuals in succeeding in life skills, independence, community integration, and much more! If you are looking for a career path, this position is for you! Locations we are currently recruiting for: Linn, Marion, Polk, and Lincoln Counties Hourly Pay: $22.22 Qualifications: Minimum 6 months experience of working with the I/DD Community or minimum 1-year caregiving experience or related experience. (if you don’t meet the requirement, we have a course you can complete to become a DSP) CPR/First Aide Training within 30 days of hire (will provide class opportunities) Reliable transportation to/from work Able to transport a client in their personal vehicle for community outings, errands, and more. Smart Phone Benefits: 401K Paid Time-off (PTO) Health Insurance (full-time employees) Dental Insurance Vision insurance Life insurance Professional Development opportunities Available legacy Bonus Referral Bonus when you refer a friend to DSPC. Available Training Opportunities to complete your annual CEUs. Overtime available Unbeatable Bonus Perks &Incentives Exclusive to DSPC (Will be shared at Interview) **See our recruiting team for more information! Job Types: Part-time Spanish ASL ***Potential FT hours available with flexible availability and willing to work at multiple locations. Schedule: Weekend Part-time Swing shifts (late afternoon and evenings) Part-time Day Shifts (mid mornings) Before school and after school care May work additional hours on requested holidays and non-school days (summer, winter break, spring break, etc.) Overtime available (if willing to pick up additional clients) Other Languages:
    $22.2 hourly 60d ago
  • Specialist for Installing Residential Glass P/T

    Glass Doctor

    Remote Direct Service Professional Job

    We are excited to offer this new position in this fast growing all inclusive Glazing Company. We work with large and small commercial projects along with residential glass replacement and shower door installations. Flexable hours and days available We are offering attractive packages that include wage commissions. We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. The Specialist Technician for Installing Flat Glass is key member of our team responsible for the quality and efficient installation of residential and commercial flat glass and related glass products such as windows, storefronts, mirrors, display cases, shower doors, etc. You will also develop new customers by identifying opportunities to sell additional work. Exemplifying our code of values, you show respect and courtesy to all customers and employees. Ideally you have prior experience in the flat glass industry and have proven communication skills with supervisors, employees, and customers. You are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines. Specific Responsibilities: Install glass, mirrors, door and window hardware in replacement and new installations Insure the efficient use of materials and maintain adequate stock of vehicle Sell flat glass products and services to customers Conduct accurate field measuring and cut flat glass and mirrors according to specified dimensions and patterns. Collect payment and/or payment information from customers for work performed Keep company vehicle and equipment properly serviced, clean, and in good working order and condition Complete invoices, daily route sheets, and weekly reports as required Execute Service with Advanced Training (SWAT) Perform other duties as needed which may include cross-training in related positions Job Requirements: Prior experience in the flat glass industry installing showers is a plus Ability to measure accurately and use tape measures and levels Physical ability to work with ladders, scaffolding and related equipment required for glass installation Proficiency to navigate tablet based technology Excellent communication skills Benefits: best packages in industry. We are actively interviewing for this position - Apply today and our hiring manager will follow-up! This is a remote position. Compensation: $20-$30 per hour plus commissions Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own. Notice Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
    $20-30 hourly 60d+ ago
  • Residential Energy Specialist

    South Middlesex Opportu

    Remote Direct Service Professional Job

    Job Description Summary: Duties include providing technical services to all of the Energy Services Programs ensuring that the programs meet all contractual, production, and technical obligations. Conduct appointment scheduling, heating system inspections, and energy weatherization audits. Respond to emergency no-heat needs of clients, educating clients about energy conservation, and completing related program administrative duties. Evaluate all weatherization work needed, identify health and safety issues, monitor and improve contractor performance of installed measures, maintain program records according to established standards. Must have strong computer skills, organizational, customer service skills, ability to communicate complex technical and program information, and demonstrated commitment to working on behalf of people of all income levels. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Perform home energy evaluations in support of the Department of Energy (DOE) and utility-sponsored energy efficiency programs. Evaluate the condition of vapor and thermal systems including insulation and air flow. Perform Infrared scanning and blower door testing as well as combustion safety protocols Prepare work orders and cost estimates Client energy education Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements: Possess a working knowledge of air and heat flow in buildings, factors that affect building heat loss, construction features and critical junction points of common housing types, insulation R-values, different insulation materials and installation techniques, various air-sealing techniques and appropriate materials Causes of and remedies for existing and potential moisture problems, causes of and remedies for other existing and potential indoor air quality problems; Residential mechanical ventilation systems; Minimum ventilation rates/building tightness limits based on the appropriate ASHRAE 62 standard. Ability to measure the dimensions of floors, walls, ceilings, windows, and doors, and compute surface areas; Compute the volume of conditioned space of a building and define the thermal envelope of a building. Assess the effectiveness of existing insulation and the effective R-values. Analyze utility bills including breaking out base-load usage from heating and cooling usage. Conduct zone pressure diagnostics and interpret results. Conduct additional pressure tests which may include Pressure Pan or Duct Blaster. Demonstrate the ability to meter electrical devices to determine their annual energy consumption Perform Combustion Appliance Safety testing Possess a working knowledge of steady-state efficiency identification and testing of all types of combustion appliances Possess a working knowledge of what materials are allowed to be installed based on 10 CFR 440 Appendix A; regulatory and policy requirements for selecting weatherization measures using DOE/Utility-approved priority lists Ability to estimate the heating and/or cooling load of a dwelling to ensure proper equipment sizing if the heating or cooling system is to be replaced Select the proper LED to replace an incandescent lamp while maintaining or improving lighting levels; and meter an existing refrigerator Demonstrate the ability to accurately estimate the type and quantity of materials required to cost-effectively weatherize an eligible dwelling unit; and prepare clearly written work orders for work crews or contractors. A high school diploma or equivalent. Organizational Relationship: Directly reports to Technical Manager Indirectly reports to Division Director, Energy Services Direct reports of this position are - none. Indirect reports of this position are - none. Physical Requirement: Have full range of mobility in upper and lower body Be able to reach overhead Be able to work in various positions, including but not limited to: stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time Be able to lift, pull and push materials and equipment to complete assigned tasks Be able to lift 50 pounds of weight frequently throughout the assigned workday Be able to ascend and descend stairs. Be able to ascend and descend ladders. Working Conditions: Potentially hazardous driving conditions, ice, snow, cold, potentially hazardous working conditions, i.e. asbestos, lead paint, volatile organic compounds. Office work is performed in a well-lit, smoke free environment. As part of the responsibilities of this position, the Residential Energy Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Residential Energy Specialist position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager. We are an equal opportunity employer committed to diversity in the workplace M-F ; 8am-4pm 35
    $27k-34k yearly est. 23d ago
  • Residential Window Specialist - Remote (Wisconsin Residence Only)

    Bliffert Lumber

    Remote Direct Service Professional Job

    Job Details Experienced Waukesha - Waukesha, WI Full Time DayDescription Residential Window Specialist MUST RESIDE IN WISCONSIN The Residential Window Specialist is responsible for quoting and ordering windows from Bliffert's portfolio of manufacturer lines under the supervision of the Window Department Leader. This role requires a strong understanding of the various window products and programs Bliffert carries, as well as the ability to deliver accurate and timely quotes from customer logs and other sources. Key Responsibilities: • Prepare window quotes from customer-provided logs, blueprints, and takeoffs, with oversight from the Window Department Leader. • Maintain expert-level knowledge of all window lines and vendor programs offered by Bliffert Lumber. • Accurately enter window orders, ensuring compliance with vendor specifications and customer requirements. • Communicate clearly with customers and internal teams regarding product options, lead times, and order statuses. • Provide product support and guidance to sales staff and customers. • Collaborate with the Window Department Leader and sales teams to ensure timely and accurate quoting and ordering. • Stay current with vendor updates, pricing changes, and new product offerings. • Uphold Bliffert's standards of professionalism, accuracy, and customer service. Qualifications: • Prior experience in window sales, estimating, or quoting preferred. • Strong attention to detail and organizational skills. • Ability to read blueprints and interpret window schedules a plus. • Proficient in relevant quoting/order entry software (training provided if needed). • Excellent written and verbal communication skills. • Ability to work independently and as part of a team.
    $27k-36k yearly est. 30d ago
  • Aging Life Care Professional Full Time

    Symphony Care Management

    Remote Direct Service Professional Job

    Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development SYMPHONY CARE MANAGEMENT CULTURE STATEMENT: We are a multidisciplinary team of compassionate, skillful elder care experts who are passionate about supporting our clients and their families to their unique goals. We hire people who work collaboratively, encourage, and support other team members and who are eager to learn. People who have deep knowledge, love this work, and want to grow as professionals in Agine Life Care Management while enjoying a great work life balance are a fit for our team. UPDATED 04/09/2024 Full Time Position Available: Aging Life Care Manager Symphony Care Management: A Greater Boston Premier Care Management and Life Planning company is growing and looking for an Aging Life Care Manager who has experience navigating eldercare in the community and healthcare systems, is passionate about working with older adults, and desires work-life balance through rewarding and highly reimbursed work. Are you a problem solver who works independently and is motivated to use your skills and knowledge to support our clients and families through challenging transitions? Join our team! Benefits include excellent flexibility creating your own schedule, paid time off, paid mileage, paid holidays, bonus plan, continuing education, direct deposit, company computer, mentoring and professional training in this fast-growing industry, and membership in the national organization of ALCA. Position Title: Aging Life Care Manager Job Description: We are seeking a professional with a wide range of experience in elder care in environments such as a client's home, assisted living, retirement communities, hospitals and skilled nursing facilities as well as knowledge and experience working with individuals with Alzheimer's and related disorders and mental health challenges. You will be responsible for client(s) assessment, creative client centered care planning, education, medical and service care coordination, advocacy, and caregiver coaching. This position requires you to travel to our client's homes, retirement communities, assisted living or nursing homes, and see clients in the hospital when needed. Our client population is predominately older, but not exclusively. Inherent in the position is working in conjunction with clients and/or families, physicians, and ancillary health providers with the goal of maintaining or promoting independence with appropriate high quality and cost-effective services. Duties & Responsibilities: • Perform client assessments • Interact with clients/families with non-judgemental compassion and competence • Create and assist in coordination and implementation of the care plan • Oversee and anticipate on-going client needs • Maintain ongoing communication and collaboration with health care providers • Continually evaluate our client's goals and the steps needed to reach them • Complete accurate, concise, and timely documentation within 48 hours of the activity • Actively participate in weekly supervision and team meetings • Be willing to drive up to 30 minutes to a client's home or appointment. Qualifications: 1. Master's level clinician Social Worker 2. Minimum five (5) years' experience with elder population 3. Valid Driver's license, current auto insurance, clean driving record, and use of a reliable private vehicle Requirements: 5. Excellent organization and time management skills. 6. Ability to use technology including Word Processing, Zoom, and Google Suite. 7. Three references from employers, including one from a direct supervisor. 8. Must be able to work within the construct of the client centered culture and core values. Send Cover Letter & Resume to: ******************************* Flexible work from home options available. Compensation: $60,000.00 - $95,000.00 per year Aging Life Care Professionals offer a holistic, client-centered approach to caring for older adults or others facing ongoing health challenges. Working with families, the expertise of Aging Life Care Professionals provides the answers at a time of uncertainty. Their guidance leads families to the actions and decisions that ensure quality care and an optimal life for those they love, thus reducing worry, stress and time off of work for family caregivers through: Assessment and monitoring Planning and problem-solving Education and advocacy Family caregiver coaching This business is independently owned and operated. Your application will go directly to the business, and all hiring decisions will be made by the management. All inquiries about employment at this business should be made directly and not to Aging Life Care Association.
    $25k-33k yearly est. Easy Apply 9d ago
  • Direct Support Specialist- Evening and Weekend

    Goshen DDC

    Remote Direct Service Professional Job

    Job DescriptionSalary: TBD Job Title: Direct Support Professional (DSP) Position Type: Part-Time Reports To: Director of Developmental Disability Services We are seeking compassionate, dependable, and self-motivated Direct Support Professionals (DSPs) to provide person-centered support to adults or youth with developmental disabilities (DD) in their own living environments. This includes Independent Living, Supported Employment, Family Supported Living, Day Habilitation, and Vocational Worksettings. DSPs play a vital role in helping individuals achieve greater independence, participate in their communities, and meet their personal goals. This role requires professionals who can work 95% independently and manage a caseload with integrity and accountability. Home and area of Services Varies by caseload. Omaha and surrounding area is available. Typical evening hours start at 3pm. Key Responsibilities: Provide direct care and supervision tailored to the individual's needs in areas such as: Activities of Daily Living (ADLs) (e.g., hygiene, meal prep, medication reminders) Transportation to appointments, work, or community activities Community integration and social skill development Supported employment coaching and vocational task assistance Ensure safety, dignity, and respect of all individuals at all times Implement individualized service and behavior support plans Administer Med Aid (if certified) in accordance with guidelines Utilize principles of MANDT for behavior support and crisis de-escalation Participate in team meetings, training, and ongoing professional development Daily Documentation & Data Requirements (Therap): All services provided must be documented daily in the Therap documentation system in order to be eligible for reimbursement. This includes: Time tracking / Clocking in and out T-Logs (daily progress and communication notes) ISP Program data collection GERs (General Event Reports) as needed Failure to complete daily documentation may result in services not being reimbursed. DSPs are expected to log all required data accurately, in real time or shortly after service delivery. Requirements: High School Diploma or GED (Required) Valid drivers license, reliable vehicle, and current auto insurance Working cell phone for clocking in/out and accessing Therap remotely Ability to work flexible hours, including evenings or weekends as needed Strong organizational, problem-solving, and interpersonal skills Ability to maintain confidentiality and build trusted relationships Experience with Therap, Med Aid, and MANDT preferred Preferred Experience: Prior experience supporting individuals with DD or in related human services roles Familiarity with independent living, supported employment, or day services models Ability to communicate regularly with supervisor regarding progress, concerns and celebrations Room for growth as new clients are brought into services, which would be an increase in caseload reflective of hours Compensation & Benefits: Competitive hourly wage based on experience and credentials Mileage reimbursement (if applicable) Paid training and support Opportunities for advancement within a growing team Join our mission-driven team and help individuals thrive in their communitiesone goal, one step, one day at a time. remote work
    $31k-43k yearly est. 18d ago
  • Direct Support Professional (UNIT)

    Essential Services of Oregon 4.1company rating

    Remote Direct Service Professional Job

    *A UNIT is a term we use for Direct Support Professionals that intend to work with a family member or someone they know.* Direct Support Professionals (DSP) work closely with individuals who experience intellectual and developmental disabilities, providing quality care and companionship. As a DSP, you will assist your client(s) with activities of daily living, offering encouragement and support, while working toward their established goals. DSPs also act as advocates for inclusion and independence, accessing the community and participating in a variety of outings with clients. Every individual we serve through Essential Services is unique. The preferences of our clients and Direct Support Professionals are always our first consideration as we strive to create long-term connections while matching DSPs with clients. Job Details: Assist clients with tasks while encouraging as much independence as possible Provide services and implement goals in accordance with the Individualized Plan. Demonstrate strong interpersonal skills to model appropriate social interactions and foster positive relationships with family and other community members Possess attention to detail, especially when adhering to specific protocols and rules while carefully following instructions to care for the needs of the client Ensure individuals safety within the home and the community. Demonstrate competence and good decision making in stressful situations including medical emergencies, physical aggression, or other maladaptive behavior. Provide transportation within the community as needed Maintain regular contact and communication with the administrative team Exhibit an ability to handle physical aspects of job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time Minimum Qualifications: Must be at least 18 years of age Own reliable transportation for use in transporting clients Have a valid driver's license Proof of sufficient auto insurance including 100,000/300,000 liability coverage Able to pass a background check Must have a smart phone with internet capabilities Benefits: Medical Insurance Dental Insurance Vision Insurance 401(k) Annual Pay Increase Referral Bonuses Paid Time Off Paid Training Free Company Events Mileage reimbursement when transporting clients Schedule: Dependent upon individual client needs and your availability Part-time and full-time hours available
    $29k-38k yearly est. 60d+ ago
  • Intake/Screening/Residential Aide

    Highland Park Community Development Corp

    Remote Direct Service Professional Job

    Job title: Intake Specialist Reports to: Director of Social Services/Program Director FLSA Status: Non-Exempt (Hourly) / Full Time Date Issued: January 2021 The House Manager/Intake Specialist overseas the direct care of the residents, manages the intake process, and coordinates with the security department to ensure the safety of clients residing in the facility. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: Supervises staff. Participates in training and evaluation of work performance of staff and volunteers. Participates in-group training sessions in first aid, security techniques. Facilitates and coordinates the intake process for all incoming residents in accordance with DHS. Maintains the house log, prepare incident reports, and serves as mediator for client disputes. Conduct weekly unit inspections for ACS and new born 0-12 months. Conducts regular inspections of the buildings. Ensures client safety and compliance with operational procedures, standards and regulations. Responds to emergencies as they arise. Interface with police department, fire department, EMS and other public service entitles. Conducts required periodic fire drills, informs staff of safety and building policies and procedures. Records and reports maintenance needs to violations of the building and fire codes to the program Director. Arranges with housekeeping staff for bedding, linens and personal hygiene needs of consumers. Attends staff meetings as requested. Assist Security guards when needed. Conduct monthly house meetings. Maintains food logs, handles food delivery and handles meal delivery to clients. Perform other job duties and special projects assigned by management. ADDITIONAL JOB FUNCTIONS: Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook. Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Systems Thinking: Demonstrates an ability to (a) see how organizational systems ( e.g., internal/external conditions, processes, people ) interact and influence each other, and (b) how these systems create and contribute to specific issues ( e.g., high voluntary turnover ) and strengths ( e.g., strong customer focus ). Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly. Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments. Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience: HS Diploma or GED required and 2 years of supervisory or management experience Certification in First Aid, CPR Fire Safety Coordinator Food Handlers Certification Preferred Education & Experience: Bachelor’s degree preferred Computer Skills: Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.) Language skills: Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees. Bilingual is preferred GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS: GENERAL WORKING HOURS: Generally, this position is Monday through Sunday, revolving shift for 24 hour coverage. WORKING FROM HOME: Most essential functions of this job cannot be completed working from home. TRAVEL: May be required to travel about 5% of the time to purchase items or to attend a training or go to the post office as needed. PHYSICAL REQUIREMENTS: The physical activity for the House Manager/Intake Specialist is: Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Reaching. Extending hand(s) and arm(s) in any direction. Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another. Standing: Remaining upright on the feet, particularly for sustained periods of time. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops. Grasping: Applying pressure to an object with the fingers and palm. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment. Physical requirements for the House Manager/Intake Specialist: Sedentary work: Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, with walking and standing required only occasionally. The visual acuity requirements for the House Manager/intake Specialist ( including color, depth perception and field vision ). Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading; visual inspection to determine the accuracy, neatness, and thoroughness of the work. The House Manager/Intake Specialist will be subject to the following conditions in this position: The worker is subject to inside environmental conditions, protected from weather conditions but not necessarily from temperature changes. The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Functions. Reasonable accommodations may be made upon an employee’s request. This is not intended, and should not be construed, to be an exhaustive list of all Job Functions, Competencies, Skills and Work Environment/Conditions associated with this job. It is meant to be an accurate reflection of principal job elements useful for recruiting and selecting employees, assigning work and evaluating performance. Additional responsibilities may be assigned, and management retains the right to change this at any time. Acceptance of this does not constitute an employment agreement or contract. The Company is an at-will employer and reserves the right to terminate employment for any reason or no reason, with or without notice to the employee. JOB DESCRIPTION ACKNOWLEDGEMENT AND ACCEPTANCE _________________________________________________________________ _______________________ Employee Signature Date _________________________________________________________________ _______________________ Supervisor’s Signature Date
    $26k-34k yearly est. 42d ago
  • Residential Litigation Specialist

    Alacrity Solutions

    Remote Direct Service Professional Job

    div class="col col-xs-7 description" id="job-description" pAlacrity Solutions/ppstrong Residential Litigation Specialist/strong/ppstrong About Alacrity Solutions/strong/pp At Alacrity Solutions, we are proud to serve as one of the largest independent providers of insurance claims management services in North America. We provide property, auto, casualty claims adjustment services and staffing solutions to national and regional insurance companies, as well as clients in the federal/state government sector. From the very beginning, our mission has remained constant: To provide superior customer service through quality, innovation, and personal commitment; to service our customers with well-trained professionals dedicated to maintaining our commitment to honest and integrity; and to approach each customer interaction by first understanding their needs and then providing expediency in claim and recovery services. To learn more, visit a href="********************************************************************** Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals.)/strong/pulli Analyze and investigate litigated personal lines homeowner claims./lili Accurately and thoroughly document the file including statements, appraisals, photographs, police investigations or any other available information./lili Consult with attorneys on defense of case, discovery and regulations related to timing of claim payments. /lili Attending claims settlement conferences and mediation hearings. /lili Negotiate and settle (directly and indirectly through attorneys) claims with insureds, claimants, or their attorneys./lili Control claims settlement exposures/lili Interpret coverage by applying provisions of policy contracts in compliance with regulatory requirements and internal quality procedures and documenting files to establish a record of events. /lili Other duties as assigned./li/ulp/ppstrong Skills amp; Requirements:/strong/pulli At least 5 years of experience handling/overseeing litigation files required./lili High School Diploma or equivalent required/lili Must know all aspects of Hurricane; Wind/Water/Theft/Fire claims./lili Must have full Florida Litigation experience and be knowledgeable of Florida statutes and policies./lili Proficient computer skills/lili Strong communication skills and ability to work well with others./lili High level of time management skills/lili Excellent attention to detail/lili Self-motivated critical thinker who can work independently to solve problems./lili Must be able to thrive in a fast-paced environment and working within timelines./li/ulp/ppstrong Supervisory Responsibilities:/strong/pulli No Supervisory Responsibilities/li/ulp/ppstrong Physical amp; Mental Demands:/strong/pp The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulli While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, and use hands to handle or feel./lili Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. /li/ulp/ppstrong Starting salary range:/strong/ppup to $80K the range is a good faith estimate and salary will be determined consistent with candidate's skills and experience./pp/ppstrong Job Specifics:/strong/pulli Remote position/li/ulp/ppstrong Travel Required:/strong/pulliN/A/li/ulpbr/strong Why Choose Alacrity?/strong/pulli Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance and an Employee Assistance Program/lili HSA Bank with selection of High Deductible Health Plan/lili 401K plan options/lili Paid Time Off Accruals/lili Paid Holidays/li/ulp Affirmative Action/EEO Statement/ppspan style="font-size:12pt;"span style="line-height:16.5pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Arial, sans-serif;"Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law./span/span/span/span/spanbr/span style="font-size:12pt;"span style="line-height:16.5pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Arial, sans-serif;"This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. /span/span/span/span/span/pp/pp How Long We Retain Personal Information:/pp We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws./pp class="MsoNoSpacing"/p /div
    $22k-31k yearly est. 60d+ ago
  • Residential Manager- Direct Care Professional

    LIF Inc.

    Remote Direct Service Professional Job

    Residential Facility Manager - Boys Group Home Job Description: We are seeking a dedicated and experienced Youth Residential Facility Manager to oversee operations at our boys-only residential facility. Provide strong leadership, ensure a safe and structured environment, and foster the personal, emotional, and social development of young male residents. This role involves staff supervision, program oversight, and direct engagement with youth who may have experienced trauma, behavioral challenges, or system involvement. Key Responsibilities: Manage daily operations of the boys' residential facility, ensuring a safe, respectful, and therapeutic living space. Lead and support a team of youth care workers, counselors, and support staff with a trauma-informed, strength-based approach. Develop, implement, and monitor individualized care and behavioral plans tailored to the needs of adolescent boys. Ensure compliance with all licensing, health, safety, and state regulatory requirements. Provide consistent supervision, crisis intervention, and conflict resolution when needed. Coordinate recreational, educational, and life skills programming designed to promote growth, accountability, and positive masculinity. Build and maintain positive relationships with families, caseworkers, therapists, and community partners. Oversee administrative functions including budgeting, record-keeping, incident reporting, and staff scheduling. Foster a culture of mutual respect, structure, and support that aligns with the mission and values of the organization. Qualifications: At least 3-5 years of experience working with youth in a residential, juvenile justice, or behavioral health setting. Minimum 2 years of supervisory or program management experience. Understanding of adolescent male development, trauma-informed care, and positive behavior supports. Excellent leadership, communication, and organizational skills. Flexibility to work evenings, weekends, and be on-call for emergencies. CPR/First Aid certification (or willingness to obtain). Successful completion of background checks and clearances as required by state/federal law. Working Conditions: Residential facility setting, with potential exposure to high-stress or crisis situations. May require physical activity, including supervision of outdoor and recreational programming. Participation in on-call rotation and flexibility to respond to emergencies as needed. Ability to model appropriate behavior and maintain clear boundaries. Detail-oriented, organized, and able to manage multiple priorities. Three 12 hour shifts, Thursday- Saturday(6am-6pm) and 6 hours on Wednesday.
    $19k-26k yearly est. 60d+ ago
  • Part-Time Enrollment Services Call Center Support Staff

    Washtenaw Community College

    Remote Direct Service Professional Job

    Bookmark this Posting Print Preview | Apply for this Job Please see Special Instructions for more details. Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.Washtenaw Community College is an Equal Opportunity Employer. Posting Details Posting Details (Default Section) Posting Number: 0603652 Position Title: Part-Time Enrollment Services Call Center Support Staff Position is: Part Time Position Type: Staff Position (Full Time/Part Time) Department/Ofc.: Student Services Position Description: Why Join WCC? An inclusive, welcoming environment for our students, faculty & staff WCC tuition waiver of 3 credit hours per semester Retirement options and flexible schedules available Great Discounts at WCC's Health & Fitness Center, Barnes & Noble Bookstore and more! Check out our Part Time Benefits here Position Summary: The Part-Time Enrollment Services Call Center Support Staff will facilitate and support daily operations of the Office of Enrollment Services focusing on leading all customer service initiatives, providing the highest level of customer service to students, staff, and community, guiding students through the enrollment/registration process, and performing all related Enrollment Services functions. Essential Job Duties and Responsibilities: Act as WCC's primary contact by supporting students, staff, and community members through the College's primary phone line, via Zoom, and through the College's primary email address. Provide exceptional customer service to students, staff, and the community remotely utilizing various technologies. The technologies may include, but are not limited to Teams, Chat software, Banner SIS, Salesforce Target X, Parchment, Zoom, Outlook, Texting, and Avaya Call Center Phone System. Analyze, troubleshoot, and resolve general and high priority issues by collaborating with team members and appropriate college offices to ensure that students, staff, and community receive the highest quality of service. Serve as a cross-trained front-line representative providing customer service support to troubleshoot individual needs and ensure that the customer is either assisted through the process or triaged to the appropriate service. Provide Enrollment Services and Student Record support including, but not limited to: Assisting students with applying to the college and completing the admissions process. Resolving financial concerns related to payments, holds, refunds, appeals or financial aid. Scheduling the appropriate advisement appointments/drop-ins. Facilitating registration/scheduling support and troubleshooting add/drop issues. Providing graduation application information, transcript requests, and student record updates. Identifying appropriate WCC services/contacts to answer general questions related to services, events, and resources; utilize College systems such as EMS to identify appropriate contact. Work closely with student services/instructional teams to assist with various initiatives, programs, and projects. Demonstrate a high level of critical thinking to research solutions to questions or issues and effectively communicate action items to customers. Communicate in a clear, concise and timely manner. Document all interactions in appropriate student management system and run reports/interpret data as requested. Maintain confidentiality to process enrollment information in compliance with Family Educational Rights and Privacy Act (FERPA) provisions. Knowledge of current federal, state, and institutional programs, regulations, policies and procedures. Attend Enrollment Management departmental training; assist with projects and events as requested. Coordinate with other staff to continually evaluate and immediately adjust to the changing needs within the office (answering phones, job duties, etc.) to provide exceptional customer service. Related Duties: Serve as a primary responsible partner for one or more of the following records processes: Assigning Incoming Emails: Review incoming emails and assign them to appropriate team members. Testing Registration Systems: Testing registration systems during weekends and holiday breaks to ensure they are consistently running; contact Enrollment Services Management/IT Services if down. Documenting Processes: Maintain documentation of frequently asked questions, process changes, and operational procedures for easy reference by the Enrollment Services team. Inquires: Identifying and processing the input of inquiries from prospective students. Registration: Follow up with students in need of assistance with course registration Maintain knowledge of WCC processes and process updates for: admission, recruitment, registration, student records, advising, financial services, etc., in order to resolve complex student issues. Maintain expert knowledge of the WCC enrollment process and related software systems, including: Banner SIS, Target X CRM, Avaya Call Center, SARS schedule, and more. Complete outgoing calling campaigns to support student registration and retention initiatives. Provide training as needed to students, faculty, advisors, counselors, and staff regarding the use of WCC online tools (Banner, WCC website, student email, net ID, MyWCC, etc) Instruct students individually, or in a group setting, on how to complete the enrollment process. Other duties and special projects as assigned. Work Environment: This is a hybrid position. The training will be completed in-person at WCC, for at least the first 30 business days. This position is identified as Work from Home eligible up to 16 hours per week, based on determination that essential duties can 1) be performed outside of the worksite, 2) be performed without access to equipment, material, and files located on campus, 3) be performed without face to face contact with supervisor, students or staff, and 4) be performed remotely with an overall neutral effect on students, co-workers, and the organization as a whole. Minimum Qualifications: Minimum Required Knowledge, Skills and Abilities: High School Graduate or GED equivalent. Ability to work a flexible schedule with possible evenings/weekends. Excellent communication skills, both written and oral. Conflict resolution skills and experience. Excellent desktop computer skills, including Microsoft Office, Google Docs, Graphic Design Software, and the ability to learn new systems quickly. Ability to work in a fast-paced environment on a variety of projects. Handle confidential materials appropriately. Must be responsible, reliable and prompt. Strong interpersonal skills to deal effectively with the college and community Possess a sincere interest in helping others achieve academic goals. Preferred Qualifications: Additional Preferred Qualifications: Associate degree or higher preferred. Registration or Admissions experience in an academic environment. Conflict resolution skills and experience. Experience with Salesforce or similar CRM. Experience with Banner or similar SIS. Experience with a multi-line phone system. Posting Date: Closing Date: Open Until Filled Yes Special Instructions to Applicants: Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.Washtenaw Community College is an Equal Opportunity Employer. Salary/Hourly Rate: $16.39 Salary Comments: Supplemental Questions Required fields are indicated with an asterisk (*). * Do you possess a High School diploma or GED equivalent? Yes No * Do you meet all other minimum qualifications? Yes No Required Documents Required Documents Resume Cover Letter Optional Documents Certificate Letter of Reference 1 Unofficial Transcripts 1
    $16.4 hourly 54d ago
  • Client Support Professional

    Innovative Virtual

    Remote Direct Service Professional Job

    Provides excellent customer service to major fortunte 500 companys that we use everyday; telecomunications, travel agents, office supplies, tax services, road side assistance and more. We make sure that the companies we service get the best agents to represent there products and services. Our agents deal with customers through telephone conversations or by online chat. We work from home diligently to ensure that an excellent standard of customer service and high level of customer satisfaction is achieved. Education: High School Diploma or GED Must be at least 18 years of age Must be a US Citizen or legal resident Requirements Needed: Must have at least 6 months of Customer Service Experience A Computer Desk or Laptop A Secured Phone Line: LAN Line or VOIP Hardline Connection: DSL Internet with Ethernet Cord Headset with a Mic for the computer Pass a Background Check A Work Space in the Comfort of your Home Computer Requirements: Processor: 1.4 GHZ or better (2 GB RAM or better RECOMMENDED) If upgrading from a slower processor, consider purchasing a new system. It is usually more cost effective. Client Systems cannot use Windows Vista and Windows XP Hard Drive: 80 GB with at least 15GB of free space CD-ROM : 48X Speed CD-ROM R/W, R/W DVD, or a 3 1/2 Sound Card & Speakers: 32-bit sound card and a pair of desktop speakers 19 inch or larger monitor (two monitors are very helpful not required but are recomended)
    $21k-44k yearly est. 60d+ ago
  • Remote Support Professional- Overnights

    Hope Haven, Inc. 4.0company rating

    Remote Direct Service Professional Job

    Remote Support Professional Duties and Responsibilities: * A belief that individuals with a disability can fully participate in societal roles, alongside community members without disabilities. Maximizing opportunities for the development of individual relationships with community members. * Complete tasks as scheduled and as required to work in various service settings including the community living site, day habilitation, and integrated employment sites, as well as volunteer opportunities in the community and other places in the community where integration can occur. * Provide support and training to individuals as identified in the service plan, and assure individual's physical and mental needs are being cared for, which may include hygiene, bathing/showering, toileting, escort, transition time, and meal time assistance. * Teach self-control and self-management skills in accordance with departmental training. * Complete documentation requirements (client logs, charts) as determined by the Service Plan and regulations at the end of the shift or within 24 hours with supervisor approval. * Support individuals in developing and carrying out a daily schedule of activities tailored to meet the needs of the person being supported. * Assist individuals in arranging necessary appointments and transportation as needed and assure the appropriate documentation has been completed * Provide transportation to and from residence, employment, day hab, and other community sites. * Promote personal safety and safety measures among team and clients being supported. Follow all safety procedures. * Be a TEAM PLAYER by promoting positive communication and working relationships with all team members and the community. * Complete all established training and courses within established timelines. * Support individuals with complex needs in community settings. * Be awake at all times to provide support through monitoring alerts from the technology and/ or to provide direct virtual support to individuals as scheduled or needed. * Responds to urgent requests from individual served, and as needed escalates to dispatching of back-up in person staffing Benefits: * Health Insurance coverage by Wellmark Blue Cross Blue Shield * Free $15,000 Term Life Insurance Policy * 403B Retirement Plan with 8% employer match after one year * Flex Spending - put aside pretax dollars used for medical & dependent care reimbursement. * Supplemental Benefits: Accident, Critical Illness, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life. * Paid Time Off (PTO) and Temporary Medical Leave (TML) * Holidays based on status of employment * Bereavement Leave * Military Leave * Jury Duty * Employee Assistance Program (EAP) * FMLA (Family Medical Leave Act) * Student Loan Forgiveness (PSLF Program) * BVU Partnership Educational Benefits * Pay on Demand with Dayforce Wallet Requirements: * High School Diploma required. * Good communication (verbal and written), organizational and leadership skills. * Computer literate or have basic knowledge computer skills (willing to learn Excel if unfamiliar). * Ability to exercise sound judgment in making decisions. * Ability to complete Hope Haven courses and/or required orientation training and all other agency requirements. * Valid Class C driver's license required * Ability to pass a health assessment at time of hire and ability to maintain up to date health assessment as requested per regulations. * Clearance from all applicable background checks as required by service standards. * Provide proof of state minimum liability insurance coverage.
    $25k-29k yearly est. 60d+ ago
  • Client Support Professional (Call Rep) (Remote)

    Hostmonkeyy Web Hosting Group

    Remote Direct Service Professional Job

    🌐 Remote Client Support Professional (Independent Contractor) HOSTMONKEYY Virtual Solutions is seeking motivated, service-oriented individuals to join our network as Client Support Professionals (CSPs). If you're looking for flexible remote work, control over your schedule, and the opportunity to represent top-tier brands from the comfort of your home - we want to hear from you! 💼 About the Role As a Client Support Professional, you will provide customer service support to clients of ARISE Virtual Solutions, which partners with Fortune 500 companies across industries such as: e-Commerce Retail & Telecommunications Technology & Financial Services Travel, Hospitality & Automotive Healthcare & Utilities You will assist customers through: 📞 Inbound Calls 💬 Live Chat 📧 Email Support 🏡 Why Join HOSTMONKEYY Virtual Solutions? Remote Work - Work entirely from home. Say goodbye to commuting and dress codes. Flexible Scheduling - Set your own hours (part-time or full-time available). Most clients require a minimum of 15-20 hours per week. Client Choice - Choose the client that best fits your interests and schedule. Professional Certification - Access virtual training sessions with peers and earn certification to begin servicing. Entrepreneurial Opportunity - Operate as an independent contractor, with the freedom and flexibility. ✅ Ideal Candidates Will Have: Strong verbal and written communication skills A passion for helping others and resolving issues Basic computer literacy and the ability to navigate multiple systems A quiet, distraction-free home office setup Availability to attend virtual certification training sessions ⚠️ Please Note: This is a 1099 independent contractor opportunity. All CSPs are responsible for their own equipment and must successfully complete a client-specific certification program before servicing. Ready to take the next step toward career freedom and flexibility? Apply today and start building your future with HOSTMONKEYY Virtual Solutions.
    $20k-33k yearly est. 60d+ ago
  • Perinatal Care Coordination Specialist

    Community of Hope 4.6company rating

    Remote Direct Service Professional Job

    Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you! Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable. Our Approach and Values: We celebrate people's strengths and acknowledge the impact of trauma on people's lives. We embrace diversity, welcome all voices, and treat everyone with respect and compassion. We lead and advocate for changes to make systems more equitable. We strive for excellence and value integrity in all that we do. Position Summary: The Perinatal Care Coordination Specialist is accountable directly to the Perinatal Services Manager. This is a full-time position, based out of our Family Health and Birth Center in NE, DC. Salary - The pay rate for this position ranges between $25.96 - $26.92 per hour and the offer amount is determined by the candidate's education, qualifications, and experience . Indeed provides their own estimated salary calculator and is not affiliated with COH's range. Highlighted Duties and Responsibilities: * Maintains a case load of 40-60 participants, providing care coordination services to ensure access to perinatal health and early child health services. * Conducts thorough assessment on all prenatal/postpartum patients utilizing OB Authorization form, Healthy Screening tools (HITS, 4P's, PHQ-9, Edinburgh). Follows up and refers patient appropriately based on risk. * Provides health education to patients in variety of settings, with an emphasis of increasing understanding of healthy pregnancy, self- management of care and the health systems * Develops care plans with designated periods with particular emphasis on risk factors, including but not limited to social needs, barriers to care, pregnancy planning, and food insecurity. * Ensures all prenatal and postpartum patients utilize referrals provided through regular reminder calls. Assists with provider appointments, including but not limited to, following up/rescheduling of missed appointments, and ensuring access to care. * Works with Enrollment Specialists to ensure that patients are enrolled in medical insurance. Ensures patients are connected to their Managed Care Organizations case management services department. * Thoroughly documents all patient interactions in eCW and/or the Healthy Start database within 2-3 business days and other systems per HIPAA and departmental policies and procedures. * Provides breastfeeding support to include assessing latching and feeding process, providing corrective interventions, counseling mothers, understanding and applying knowledge of milk production and other commonly encountered situations. * Recruits program participants from the Conway Health and Resource Center and Family Health and Birth Center with focus on Wards 5, 7, and 8. * Performs other duties as assigned by supervisor. Requirements * B.A./B.S. in social work or education or equivalent experience required. * Experience providing social services, care coordination or health care education required. * Ability to multi-task and problem solve. * Strong written and verbal communication skills. * Experience in community health center setting preferred. * Familiarity with Medical Assistance system and community resources strongly preferred. * Ability to travel between other COH locations and travel between COH sites required. * Proof of required vaccinations is required. This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law. * In relation to remote work versus on-site expectations, this position is classified as the following: On-site: A majority or all of the position is required to work on-site. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire. At COH, we prioritize the following well-being and work-life balance-centered benefits: * Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance. * 8-hour workdays, which include a paid lunch * 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis * Annual performance-based raises, up to 5% of your annual pay * National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants * Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff * Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year * Ongoing internal leadership training for supervisors * Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training * Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield * Life insurance, short-term disability, and long-term disability insurance * 403(b) Retirement Plan * Flexible Spending Accounts for medical and dependent care reimbursable expenses * And much more! About Us: Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households-1,384 families and 220 individuals-experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful. We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff. To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: ************ Phone: ************. Community of Hope is an equal opportunity employer. Salary Description $25.96 - $26.92
    $26-26.9 hourly 60d ago
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    Feeding Children Everywhere 3.3company rating

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