What is a customer support executive and how to become one

Key steps to become a customer support executive

1. Explore customer support executive education requirements

   Most common customer support executive degrees

   Bachelor's

   69.0 %

   Master's

   18.6 %

   Diploma

   7.1 %

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2. Start to develop specific customer support executive skills

   Skills	Percentages
   Customer Support	29.17%
   Customer Satisfaction	27.22%
   Post Sales	8.67%
   Customer Calls	7.08%
   Customer Issues	3.87%

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3. Complete relevant customer support executive training and internships

   Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer support executives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer support executive based on U.S. Bureau of Labor Statistics data and data from real customer support executive resumes.

4. Research customer support executive duties and responsibilities

   • Manage high volume weekly consultant payroll using PeopleSoft.
   • Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
   • Access electronic and paper cataloging systems to look up product information and availability.

5. Get customer support executive experience

   Generally, it takes 6-12 months to become a customer support executive. The most common roles before becoming a customer support executive include customer service representative, executive team lead and customer service executive.

6. Apply for customer support executive jobs

   Now it's time to start searching for a customer support executive job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams