Customer Services Coordinator Jobs Near Me

Job Title: Call Center Account Management Specialist Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA. Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Key Responsibilities: Manage large amounts of outbound calls in a timely manner. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Update Customer information in database Research and troubleshoot Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Meet personal/team qualitative and quantitative targets. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Follow communication procedures, guidelines, and policies. Requirements: Proven customer support experience or experience as a Client Service Representative. Account Management experience High Volume Outbound Center experience NICE in Contact experience preferred Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Associate's Degree and additional qualifications in Customer Service will be a plus.

Job Opportunity: Customer Support Representative/Account Rep Contract Duration: 6-12 Months contract with high possibility of extension Pay Rate: $19.16/hour (W2) | W/O Benefits Work Schedule Overview: Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks starting after the New Year. In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience. Job Responsibilities for Client Support Service Professional: Provide exceptional support for clients through incoming calls, addressing service inquiries with accuracy and efficiency. Assist with Cash Management products, online account access, mobile app usage, and general financial questions. Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment. Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team. Benefits Info Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Akkodis is partnering with a health plan in Central Valley, CA who is looking for Customer Service Representatives for a 4-month temporary contract. 100% remote within CA. Under direct supervision, responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment. The Terms: Temporary 4-month contract Location: 100% Onsite, French Camp, CA Schedule: Monday - Friday 8:30am - 5:00pm PST $23/hr W2 For this position, applicants must be authorized to work for any employer in the United States. Our client is unable to sponsor or assume sponsorship of an employment Visa at this time. The Qualifications: High school diploma or general education degree 1+ year experience in customer service Previous healthcare, managed care or Medi-Cal experience ( nice to have) 1+ year handling heavy call volume (50-100 calls per day) ( preferred) Essential Functions: Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person. Researches and resolves issues related to claims and authorizations; monitors progress. Researches and resolves complex eligibility issues; monitors progress. Creates required documentation, including but not limited to call logs and other tracking systems. Knowledge, Skills, and Abilities: Produces work that is accurate and complete. Actively learns through experimentation when tackling new problems, using both successes and failures to learn. Rebounds from setbacks and adversity when facing difficult situations. Knows the most effective and efficient process to get things done, with a focus on continuous improvement. Interpersonal skills - interacts effectively with individuals both inside and outside; relates openly and comfortably with diverse groups of people. Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards. Strong listening skills, with the ability to accurately receive and understand messages. Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations. Ability to work independently and as part of a team. Demonstrates a commitment to the strategy, vision, mission and values. Ability to read, understand and apply complex written guidelines, instructions and other materials. Ability to compare and discern the difference between multiple sets of data or information. Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend to a broader range of activities. Meets deadlines. Basic problem solving and analytical skills, including the ability to perform routine analysis and solve problems using identified data and information. Basic arithmetic skills. Basic knowledge of contact center systems. Basic skills in Windows, Word, Excel and Outlook. Ability to navigate multiple systems and resources simultaneously. Ability to handle confidential information with appropriate discretion. Ability to speak and be understood in English. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects. Responsibilities include: Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs. Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions. Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers. Reads and understands all program standards and accreditation policies and procedures. Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes. Revises policies and control documents, as assigned. Job Requirements: Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting. Prior Customer Service experience required, with proven success in building and maintaining positive working relationships. Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications. Strong oral and written communication skills a must, as are attention to detail and organizational skills. This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus. At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you're a goal-oriented individual who would like to experience the ACHC difference, we'd love to have you join our team. Accreditation Commission for Health Care is an Equal Opportunity Employer.

About Us: RunBuggy is the most technically advanced automotive logistics platform on the market. Period. Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale. RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app. Since launching in 2019, RunBuggy has grown to over 135 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S. We're not just building a better logistics platform - we're redefining the future of automotive transportation. About the Role: We are currently seeking a Customer Service Agent (CEA) I to support RunBuggy's customers. This position is responsible for providing top-notch service to our customers over the phone, on video calls, and using written communication (email and text). In this role, they will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. This position is in office 5 days per week. The office is located on Mill Avenue in the heart of Tempe, AZ. Employees in this role are also required to work Tuesdays through Saturdays or Sundays through Thursdays. Please do not apply if you cannot meet these requirements. If this sounds just like you, then please read on! if you feel this is not in your wheelhouse, that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities. What You Will Be Doing: Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule as it relates to orders placed on our smartphone app. Maintain updated knowledge of all company products and services to provide adequate education to customers. Field incoming phone calls and respond to phone messages from customers. Promptly respond to customer questions submitted via email or our website. Answer customer questions and provide information to resolve any issues. Help resolve shipping issues with a high level of professionalism. Assisting users with uploading pictures or completing orders in our system. Obtain necessary information from customers to adequately follow up. Document important customer information for future reference. Collect and record customer feedback and information and share with appropriate departments and team members. Generate interest in new products or services and connect customers with salespeople when required. Foster and maintain relationships with customers to improve our retention rate. Attend all required customer service-related meetings. Additional duties as assigned. Requirements What You Bring to the Team by Way of Skills and Experience: Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required. High School Diploma or equivalent required. Ability to work Tuesdays through Saturdays or Sundays through Thursdays. Call Center experience a plus. Automotive, logistics, or transportation experience a plus. Understanding of performance-based metrics. Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges. Ability to handle a variety of duties in a fast-paced environment. A positive, service-oriented attitude. Ability to recognize problems, strategize, and problem-solve. Ability to prioritize tasks and manage time. Ability to work under tight deadlines. What is in it for You and Why you Should Apply: Market competitive pay based on education and experience. Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan. Employee wellness program. Employee rewards, discounts, and recognition programs. Generous company-paid holidays (12 per year), vacation, and sick time. Paid paternity/maternity leave. Monthly connectivity/home office stipend if hybrid or remote position. A supportive and positive space for you to grow and expand your career. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law. Salary Description $19.50 - $21.50/hr DOE

Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment. Responsibilities Client Relationship Management: Manage a portfolio of approximately 1,400-1,600 accounts, ensuring efficient and consistent support for all customers. Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement. Customer Support: Handle a volume of administrative customer requests with speed and accuracy. Provide clear customer guidance to help maximize their experience of the Odoo product. Maintain excellent communication and customer satisfaction throughout all interactions. Operational Excellence: Consistently meet performance metrics related to work ethic and task resolution. Utilize tools and processes to manage tasks efficiently in a fast-paced environment. Collaborate with internal teams to escalate and resolve more complex cases as necessary. Develop in-depth expertise in Odoo software to provide knowledgeable and effective support. Knowledge Sharing: Distribute educational materials and resources to assist customers with self-service options. Actively document and share insights to improve internal workflows and enhance customer experience. Qualifications and Requirements Bachelor's degree French fluency (professional or native/bilingual) Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency. Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments. Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings. Nice to Have Experience in customer support, account management, or related fields. Interest in software products and willingness to learn ERP or SaaS solutions. Ability to improve efficiency in resolving repetitive tasks. Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

We are currently looking for a Customer Service Rep to join our team! This is a hybrid position- 3 days per week are required in the office with the flexibility to work remotely 2 days per week. 5 days in the office will be required during the training period. Essential Duties & Responsibilities: Order receipt from customer Verify price/lead-time/MOQ Notify customer & resolve PO errors (price, MOQ, Pack QTY, Lead-time, etc) Entry of orders & order acknowledgement to customer Approve/Deny order change requests Customer notification of potentially late shipments and provide the customer with regular updates of late shipment status Support price changes and credit related issues (Coordinated between customer, business development & finance to resolve discrepancies) Portal maintenance for orders, shipments, etc. Import forecasts & firm orders into system Process sample orders (Enter sample/tooling POs & ship confirm as requested to support development activity) EDI support (Identify issues & enlist support of I/T as required to resolve) Product transition support (Coordinate between customer & operations to ensure smooth transition and minimal obsolescence for product identified as going obsolete or non-current. For new product, verify alignment between customer expectations & plant visibility.) Document customer-specific work instructions Identify and recommend continuous improvement activities Requirements: High School Diploma 5+ years of B2B customer service experience, manufacturing preferred Prior experience within an ERP system Attention to detail and ability to manage multiple projects in a timely manner Proactive communication

IT'S TIME TO GROW YOUR CAREER! Chemsearch FE is a facility resource management company with over 100 years of experience. We are an industry leading provider of specialty maintenance solutions in urban facilities. As the fastest growing business division of NCH Corporation, FE is committed to standing by our clients to optimize building resources, improve efficiencies and convey a corporate message that the environment matters. We meet the unique needs of those who are responsible for the operation of urban facilities through water conservation, energy savings, waste stream reduction and property maintenance programs. WE ARE LOOKING FOR PEOPLE LIKE YOU! An eagerness to learn… A strong ability to self-manage... A passion for working with people and solving problems… Chemsearch FE offers a career destination for talented, passionate and results-driven people who seek the innovation and growth opportunity that we provide. We don't offer jobs….we solidify careers, as proven by the thousands of associates worldwide with an average tenure of 13 years. WE KEEP THE POSITION CHALLENGING. RESPONSIBILITIES INCLUDE: Provide routine preventative maintenance services; inspection, cleaning and calibration of system components as necessary to assigned accounts Determine condition of system fluids, water sampling and testing, identify malfunctions and take corrective actions Accurately report service calls Maintain relationships of existing key account business and seamlessly transition accounts to a territory manager (when applicable) Serve as technical support for sales teams within assigned product lines HIT THE GROUND RUNNING WITH THESE REQUIREMENTS: Proven track record in managing time autonomously 75% or more travel requirement Exceptional interpersonal and communication skills Proficient with smart technology Aptitude to learn equipment service and other technical information This position requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting Work is conducted both indoors and outdoors, with varying environmental conditions MUST be in good physical ability-the job requires frequent walking to and from worksite. Required work activities include, but are not limited to, climbing and descending stairs and ladders (from 10' to 30' in height), sometimes while carrying items Occasionally move drums of chemicals weighing up to 65 pounds Be able to wear protective gear for the face, ears and gloves Other duties as assigned WHAT WE DO TO MAKE YOU SUCCESSFUL: Training will be an apprentice model in combination with training classes Company culture recognizing results while embracing work-life balance Discover your strengths and provide advancement opportunities to those who prove successful Competitive compensation package, comprehensive benefits & 401(k) plan Additional Benefits Company culture recognizing results while embracing work-life balance Discover your strengths and provide advancement opportunities to those who prove successful Competitive compensation package, comprehensive benefits & 401(k) plan The base salary range for this position is $55,000-55,000 ( excluding bonus earnings or overtime pay as applicable by position) which represents the low and high end of Chemsearch FE's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to: experience, education, training, location, merit system, quantity or quality of production, responsibilities and regular and/or necessary travel. The range listed is only one component of Chemsearch FE's Total Rewards package for associates. Please note that this range does not include commissions which for some associates is a substantial part of their overall compensation and there is no maximum for commissions. Our Facilities Service Representative is an entry-level, customer-facing role that assumes the responsibility for maintaining the equipment and services and the relationship within Chemsearch FE's corporate accounts. A person who proves successful in this role will be considered for advancement opportunities. Join the Chemsearch FE team and start your career today! We celebrate, support and thrive on difference and diversity. We are proud to be an Equal Opportunity Employer. This is a remote position.

Work for a company that values you! Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position. Job Title: Policyholder Service Specialist (Full Time, Salary) Job Description The Policyholder Service Specialist is the key point of contact for the Integris Group in the Underwriting Department. This role is client-facing and requires professional interaction with insureds, potential insureds, brokers and agents, regional sales executives, and Integris Group employees. The applicant must have excellent oral and written communication skills, organized and detail oriented. Must be able to prioritize work and assist in the Underwriting process. Responsibilities · Partner with the Underwriting Team to: o Assist underwriters in the preparation of new and renewal business. This includes preparation of file information, proper documentation, insured requests and filing information within systems o Review of current insured submission material for accuracy and completion. Verify and ensure data input is accurate and timely during the file preparation and uploading of documents o Maintain broker, regional sales executive and client relationships, as assigned o Ensure requests from brokers, regional sales executives, and insureds are completed in a timely manner o Track renewal and new business to ensure invoices are paid in the portal to avoid cancellation · Assist in preparing insureds certificates and loss history(s): Help organize by date received and timely process certificates of insurance and loss history requests within 48 hours. Candidate will be responsible for preparing/processing in an effective and efficient manner · Work with the Finance and Underwriting Departments to assist in managing and communicating with insureds on overdue billing invoices, payment receipts, and general billing information · Prepare and run standard and various reports for the Underwriting and Business Development Departments · Perform miscellaneous duties which may include (but are not limited to): project-oriented work for the Underwriting department. Replying to correspondence received, timely completing requests (which may include collaboration with internal parties) from various vendors, brokers, state insurance departments, etc. · Exhibit strong communication skills and professional communication within the company · Participate in the training of Associate Policyholder Service Specialists · Requirements, Tasks, and knowledge will include (but not limited to): o Customer Service oriented individual o Phone business acumen: Ability to answer questions regarding Insured's premiums, payments, general coverage inquiries, certificates of insurance, and if needed, transfer calls to the appropriate department. o Understanding of insurance policy documents o Accurate data entry skills o Ability to prepare and send policy packets regularly as well as organize and prepare envelopes for mailing o Ensure invoice reports and insured invoices match one another o Run regular system reports from Dashboards and distribute on schedule accordingly. Qualifications and Skills · Associate or Bachelor's degree preferred · Underwriting Assistant or Insurance Agency Account Manager experience · Competent at using MS Office suite of products · Understanding of insurance information systems (underwriting, billing, etc.) preferred · Florida agent/insurance broker/producer license preferred · Excellent time management skills and ability to prioritize work · Attention to detail and problem-solving skills · Strong organization skills and ability to multi-task and work independently · Working knowledge of office equipment such as printers and fax machines Location The Company currently follows a hybrid office/remote work schedule: · Tuesday-Thursday - In office, Jacksonville, FL · Monday and Friday - Option to work remotely (following completion of 90-day probationary period) Benefits As leaders in the healthcare industry, we are passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including: Health and Well-being · Medical, dental, and vision insurance · Employee Assistance Program (EAP) Financial Rewards · Competitive salary · Incentive bonus plan · 401(k) with company match · Group life insurance · Short and long-term disability income protection · Healthcare Savings Account Education Support · Education financial assistance Time Off · Universal paid time off · Company holidays Culture · Charitable giving opportunities · Team-building events · Employee recognition Company Information Founded by physicians in 1984, Integris Group provides protection and support to help policyholders navigate an increasingly complex healthcare environment. Our Board is comprised of physicians who understand the rewards and challenges of practicing medicine. We are an ally to policyholders when they need it most. Please visit our website at ******************* for more information. Integris Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionOverview Softthink Solutions Inc. (STSI), a trusted provider of IT and professional services to federal agencies, is seeking a highly skilled Help Desk Support Specialist to join our dynamic team. This role focuses on providing exceptional support for Microsoft Office (Word, Excel, PowerPoint) issues, along with other IT-related inquiries, ensuring smooth daily operations for end-users. If you are motivated, results-driven, and thrive in a collaborative environment, we encourage you to apply. Responsibilities Serve as the primary point of contact for end-users, providing technical support for Microsoft Office (Word, Excel, PowerPoint) and other IT systems. Troubleshoot and resolve issues related to MS Office applications, including formatting problems, data corruption, and functionality errors. Offer guidance and training to end-users on best practices and advanced features of Microsoft Office tools. Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions. Assist with hardware, software, and basic network troubleshooting as needed. Collaborate with IT teams to escalate and resolve complex technical issues. Ensure all support requests are addressed within defined service-level agreements (SLAs). Create and update technical documentation, FAQs, and user guides specific to MS Office applications. Stay informed about updates and new features in Microsoft Office to enhance support services. Qualifications Required: Minimum of two (2) years of continuous experience in a Help Desk Support role, with a focus on Microsoft Office applications. Proven expertise in troubleshooting and resolving issues in Microsoft Word, Excel, and PowerPoint. Strong ability to work independently and collaboratively with technical teams. Excellent written and oral communication skills to provide clear guidance and support. Motivated and results-oriented mindset with a commitment to delivering exceptional customer service. Preferred: Familiarity with Office 365 administration and troubleshooting. Experience creating user guides or training materials for MS Office tools. This is a remote position.

Are you ready for a new opportunity or a career in financial services where you experience growth and transfer your experience to a fulfilling career and business? You will be provided the tools and mentorship to excel as financial services professional. You will be part of a high achievement and supportive team. We are looking for credible and passionate individuals across the country who enjoy helping others achieve their financial goals. The ideal candidate is self-motivated, dedicated to success, enjoys a team environment and helping others and appreciates a full, but flexible schedule. We are based in Los Angeles, CA. You will work 100% remotely. You will gain financial advisory skills through a specific, proven on-boarding process and will quickly apply your skills to build business, generate clients, meet with clients, and deliver wholistic consultative financial advice. This is an opportunity to learn this business, expand your industry experience and earn income with sustainable growth potential. We work as fiduciaries in an open architecture structure of financial services and products including national highly rated providers. We are backed by a Fortune Global 500 company with $500 billion assets under management. Financial Planning & Activities · New client generation utilizing traditional and digital channels · Meet with new clients to determine goals · Utilize financial illustration software and formulate wholistic solutions. · Deliver a personalized financial plan · Communicate with clients · Develop leadership skills · Business expansion in all states · Deepen knowledge and skills Candidate characteristics · Passion for financial security · Care about people · Creative excellence · Team building · Commitment to learning, professional and personal growth · Strong communication skills · College degree plus 2+ years' work experience · Twin career possibility · Self-driven and entrepreneurial · Team player, leadership and coachable · Candidates with prior experience that have demonstrated success in the role: entrepreneurs, business owners, return from career-break, athletes, real estate, military, life insurance, series 65, recruiters, accounting, CPA, sales, legal, return to financial career, nurses, customer service, remote work, teachers, professionals, ambitious care givers, career growth minded, public speakers, non-profit, financial services, travel agents, hospitality. · Licenses/ Required: Life, Health Insurance License (already licensed preferred) or obtain within 21 days. · Legally able to work in the United States, citizen, work permit with SSN · Must pass background check and obtain required licenses and CE certificates · This role is offered 100% remote nationwide. Actively seeking candidates in: Los Angeles, California, Hawaii, Arizona, Texas, Tennessee, Alabama, New Jersey, Georgia, Florida, North Carolina, Washington, Philadelphia PA, Michigan, Illinois · Compensation: Commission pay, bonus pay and residual income. The right business minded individuals earn income of $65,000- $134,000 We support a diverse workforce, Equal Opportunity for all and do not discriminate against individuals based on race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Customer Care Specialist I Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Position Summary This position provides quality customer service via the telephone. The Customer Care Specialist ensures customers receive excellent service by answering questions, resolving problems, and processing requests related to a wide variety of banking-related needs. Primary Accountabilities Answers all inbound banking-related calls routed directly to Midland States Bank, by appropriately resolving/answering questions or transferring to the appropriate representative for resolution. Performs outbound courtesy calls to inform customers about related products and services. Understands and able to explain features and benefits of Midland States Bank's products and services in order to appropriately recommend to the customer. Ability to identify cross sale/sales opportunities and refer to sales staff. Possess solid understanding of fees and escalation procedures. Effectively uses all systems to retrieve and maintenance key account information, as well as to track and resolve problems relating to customer accounts. Provides high level of quality service by using excellent telephone etiquette. Responsible for taking and processing research requests, coordinating an appropriate solution by working with other departments, and delivering results to the customer within established timeframes. Makes adjustments, corrections, and changes to records within defined authority, and/or escalates to the appropriate level for resolution using the authority matrix. Maintain a working understanding of, and comply with applicable banking regulations and policies. Meet service standard requirements provided by Customer Care Manager. The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Associates Degree in a business related field, Bachelor's degree strongly preferred. Two or more years of customer service experience. The equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PIa38ba97570bf-37***********6

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Financial Services Associate to work in Westlake, TX *** This is a true 3 month contract that starts on December 2nd *** *** The Role The Financial Services Associate, as part of Fidelity's Workplace Investing organization, is responsible for working with Fidelity's retirement plan sponsors to assure that all necessary information is supplied in an accurate and timely manner to complete their Nondiscrimination testing and Forms 5500/8955-SSA. The representative will be responsible for handling inbound telephone calls via the Testing & Reporting Services Helpline which typically involves assisting plan sponsors with completing their online testing questionnaires, uploading their census data and answering general questions about the Testing and Forms 5500/8955-SSA processes. The representative will have strong professional and client interaction skills. Efficiency and accuracy are essential to ensuring completion of all incoming business under an extremely tight deadline. The Expertise and Skills You Bring Bachelor's degree or equivalent work experience preferred. One to two years of customer service experience, preferably in the financial services / benefits industry, or experience with defined contributions. Personal computer proficiency required: Windows Office and web-based applications experience preferred. Outstanding organization, multi-tasking and time management skills Detail, process and goal-oriented Phenomenal client communication skills, especially by phone Strong computer skills with an emphasis on Microsoft Excel General knowledge of 401k industry a plus but not required Dynamic Working Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MER role involves conversion of existing sales leads, providing exceptional member experience, and upholding high standards. What's in it for you? Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training Essential Job Functions Meeting sales-targets, goals, and expectations Establish referrals, relationship building and contacts with potential prospects. Respond to prospective member calls and inquiries. Ensure delivery of high-quality service. Address member questions, concerns, and provide recommendations. Assist in retaining memberships when suitable. Perform assigned tasks promptly. Respond to emails, calls, and voicemails promptly. Explain guidelines clearly to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Lead. Maintain professionalism and positive attitude. Demonstrate strong member communication skills. Uphold CHM's Core Values and Mission Statement. Collaborate with other departments and provide support as needed. Gain a deep understanding of MET's unique structure and challenges. Input and manage prospects in HubSpot. Establish ongoing relationships with prospects by managing follow-up opportunities. Other Functions Demonstrate Christian values and adhere to ethical and legal business practices. Education, Experience, and Skills Required Prior experience in online/phone sales (preferred). College education (preferred). Strong verbal communication skills, including phone and email etiquette. Proficiency in CHM guidelines and policies. Computer proficiency in word processing and spreadsheets. Excellent organizational skills for managing multiple projects and deadlines. Self-motivated with a strong teamwork ethic. Conflict resolution skills and ability to foster teamwork. Willingness to provide assistance and seek guidance when necessary. Working Conditions Adherence to organizational rules and regulations as outlined in the employee handbook. Occasional travel required for business purposes. Effective presentation and communication of CHM. Strong reasoning ability to address objections and find solutions for prospective members. Flexibility to work hours ranging from 8:00am - 6:00pm About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: Previous experience in customer service or sales is a plus. Great communication skills Ability to listen to and understand customer needs. Good problem-solving skills Comfortable working remotely and independently Willingness to learn and develop new skills. Ability to adapt to change in a dynamic environment. If this sounds like you, we'd love to chat! What You Can Expect: Flexible schedule 100% Remote position (Work from home) Hands on training Life insurance Health insurance reimbursement Industry-leading resources and technology We hope to see your application soon!

Job Opportunity: Customer Support Representative Contract Duration: 12 months with possible extension Pay Rate: $21.99/hour (W2). Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks. In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience. Job Responsibilities for Client Support Service Professional: Provide exceptional support for clients through incoming calls, addressing service inquiries with accuracy and efficiency. Assist with Cash Management products, online account access, mobile app usage, and general financial questions. Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment. Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team. Benefits Info: Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment. Responsibilities Client Relationship Management: Manage a portfolio of approximately 1,400-1,600 accounts, ensuring efficient and consistent support for all customers. Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement. Customer Support: Handle a volume of administrative customer requests with speed and accuracy. Provide clear customer guidance to help maximize their experience of the Odoo product. Maintain excellent communication and customer satisfaction throughout all interactions. Operational Excellence: Consistently meet performance metrics related to work ethic and task resolution. Utilize tools and processes to manage tasks efficiently in a fast-paced environment. Collaborate with internal teams to escalate and resolve more complex cases as necessary. Develop in-depth expertise in Odoo software to provide knowledgeable and effective support. Knowledge Sharing: Distribute educational materials and resources to assist customers with self-service options. Actively document and share insights to improve internal workflows and enhance customer experience. Qualifications and Requirements Bachelor's degree French fluency (professional or native/bilingual) Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency. Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments. Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings. Nice to Have Experience in customer support, account management, or related fields. Interest in software products and willingness to learn ERP or SaaS solutions. Ability to improve efficiency in resolving repetitive tasks. Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.