Customer Service Senior Manager Jobs Near Me

Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment. Responsibilities Client Relationship Management: Manage a portfolio of approximately 1,400-1,600 accounts, ensuring efficient and consistent support for all customers. Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement. Customer Support: Handle a volume of administrative customer requests with speed and accuracy. Provide clear customer guidance to help maximize their experience of the Odoo product. Maintain excellent communication and customer satisfaction throughout all interactions. Operational Excellence: Consistently meet performance metrics related to work ethic and task resolution. Utilize tools and processes to manage tasks efficiently in a fast-paced environment. Collaborate with internal teams to escalate and resolve more complex cases as necessary. Develop in-depth expertise in Odoo software to provide knowledgeable and effective support. Knowledge Sharing: Distribute educational materials and resources to assist customers with self-service options. Actively document and share insights to improve internal workflows and enhance customer experience. Qualifications and Requirements Bachelor's degree French fluency (professional or native/bilingual) Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency. Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments. Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings. Nice to Have Experience in customer support, account management, or related fields. Interest in software products and willingness to learn ERP or SaaS solutions. Ability to improve efficiency in resolving repetitive tasks. Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Founded in 2009, 7 Mindsets is the only highly researched education company offering mindsets-based learning solutions proven to drive happier, healthier, and more successful outcomes for educators and students. These comprehensive PreK-12 programs include a digital curriculum in English and Spanish, professional learning, adult mindset-based learning, progress monitoring, and assessments to ensure educators can easily and effectively deliver 7 Mindsets in their classrooms. Proven to improve student engagement, behavior, and academic success, 7 Mindsets has been implemented with more than 5 million students and educators in urban, suburban, and rural districts in all 50 states. Role Overview As a Customer Success Manager, you will serve as a trusted partner to schools and districts, ensuring successful implementation and sustained engagement with the 7 Mindsets suite of products and services. Leveraging your experience in education or leadership you will guide education leadership in creating transformative learning environments where students, staff, and administrators thrive. This role emphasizes building relationships, delivering professional development, and fostering cultures rooted in the principles of dreaming big, connecting authentically, and living with purpose—key tenets of the 7 Mindsets philosophy. Key Responsibilities Implementation and Support • Partner with schools and districts to implement the 7 Mindsets framework, tailoring strategies to align with their goals and unique needs. • Serve as a consultant and coach, helping educators foster cultures that prioritize resilience, accountability, and mindset growth. • Ensure smooth adoption processes and provide educational support in developing school- and district-wide action plans. Relationship Management • Build and nurture strong, collaborative relationships with educators, administrators, and school leaders. • Act as a liaison between schools/districts and the 7 Mindsets team, fostering open communication and a shared vision for success. • Represent the “We Are Connected” mindset, empowering school communities to build authentic, supportive relationships. • Actively engage with school partners to ensure high satisfaction, usage, and retention rates. • Work closely with leadership to align on strategies that drive long-term customer loyalty. Professional Development • Deliver dynamic in-person and virtual training sessions, equipping educators to embed the 7 Mindsets principles into their school cultures. • Inspire educators to embrace lifelong learning and lead with a growth mindset, modeling the “Passion First” and “100% Accountable” frameworks. Ongoing Coaching and Collaboration • Provide ongoing coaching through virtual and in-person meetings, celebrating successes and addressing challenges. • Partner with internal teams to share insights, refine strategies, and ensure a cohesive, exceptional customer experience. • Use feedback and data to continuously improve processes, aligning efforts with measurable outcomes. • Partner with internal teams to provide strategic insights, improve service delivery, and innovate processes that enhance the customer experience. • Contribute to the development of scalable best practices, ensuring organizational alignment with The Time is Now mindset for proactive growth. Travel and On-Site Engagement • This position is remote but requires travel (with an increase of travel requirements during the back-to-school season which is typically July through October) to deliver professional development workshops, facilitate planning sessions, and strengthen relationships with school teams. Other duties as required. Qualifications Educational Background • Bachelor’s degree in education, Business, or a related field. Experience • 3–5 years of experience in teaching, educational leadership, preferably with customer success experience. • Proven success managing relationships with educators, administrators, or clients in dynamic environments. • Demonstrated ability to lead and inspire others, fostering growth and engagement. Skills and Attributes • Leadership and Lifelong Learning: Embody a passion for growth, adaptability, and empowering others. • Communication Excellence: Exceptional written, verbal, and presentation skills, with the ability to connect with diverse audiences. • Problem-Solving Mindset: Resourceful and proactive in addressing challenges with creativity and optimism. • Flexibility and Adaptability: Comfortable managing remote work, frequent travel, and evolving priorities. • Technical Proficiency: Familiar with tools like Zoom, CRM platforms, and Microsoft Office. Our Values 7 Mindsets strives to measurably improve the lives of students, educators, and the community, empowering all individuals to lead their ultimate lives. At the center of 7 Mindsets’ mission and work is empowering students, educators, and communities to lead their best lives. As 7 Mindsets empowerees, we strive to live these mindsets each day, celebrate those who embody them, and reward those whose values- focused actions and behaviors serve as inspiration for others. Learn more about our core values and the robust benefits we offer at ******************************

COMPANY BACKGROUND 60Hertz Energy is a start-up that provides maintenance software for operators of distributed energy systems across the globe. Our solutions support remote industrial sites, fleets of solar assets, EV charging stations, military applications, and village-based energy systems. As a Computerized Maintenance Management Software (CMMS), 60Hertz differentiates itself through its offline-first capability, mobile-first design, inclusive user interface, and cost-effective approach for multi-stakeholder projects. Operating within the $787B energy sector, 60Hertz is the first renewable energy specific maintenance software. From this initial market position, we are expanding into other remote and critical infrastructure sectors, including water and wastewater facilities and global healthcare clinics. At 60Hertz, we champion a future driven by renewable energy while ensuring our customers optimize their existing fossil fuel resources. As a clean-tech social enterprise, our mission is to help energy-related companies maximize their potential and extend the lifecycle of their operations. TEAM OBJECTIVE AND VALUE PROPOSITION TO EMPLOYEES 60Hertz is assembling a dynamic team to execute our ambitious vision. We seek innovators eager to harness the power of software, renewable energy, and human ingenuity to transform rural communities. Our ideal team members are resilient, results-driven, and deeply committed to social and environmental impact. They possess exceptional listening skills—attuned to the needs of clients, investors, partners, and colleagues alike. You will play a crucial role in designing and deploying a solution that delivers a triple bottom line while shaping our company culture. Our work environment differs from traditional nine-to-five roles; at times, it requires intense focus and agile problem-solving, much like pulling an all-nighter in college, but with the exhilaration of creating something truly impactful. While we assess work-life balance on an annual rather than weekly basis, job satisfaction is tangible. In return, 60Hertz provides a highly rewarding professional environment. Employees take on substantial responsibilities, contributing to the company’s ambitious goals over the next 18 months. You will help expand our software’s reach, explore new market verticals, and drive aggressive sales targets. Although remote work may be considered, our team thrives on in-person collaboration. Employees benefit from exposure to cutting-edge business practices, ongoing professional development, and field research opportunities. Additional perks include unlimited PTO, health insurance through an ICHRA or contributions to a retirement fund, flexible work hours, and access to daily snacks and coffee. Most importantly, 60Hertz is committed to making a meaningful impact—leveraging every skill set across our team, from design thinking to cross-sector best practices, to solve critical infrastructure challenges and support the unsung heroes who maintain them. ROLE Leveraging your years in the renewable energy sector, and engineering-level know-how of our space, your primary responsibility is to manage and nurture customer relationships. Care about our customers as if they were your friends. Additional responsibilities in technical sales are also needed 20% of the time. This role requires a combination of emotional intelligence, project management expertise, and knowledge of solar and storage system operations and maintenance at the C&I and utility scale. Key responsibilities include: Manage 3 junior customer success associates Tight project management over the configuration, onboarding and training process Translate between sales, customer success and product in terms of the software product’s capabilities and gaps, in order to set customer expectations, inform developers of needed enhancements, and educate sales to accurately represent features and benefits Conduct technical demos of the software to sales prospects deepening prospects’ understanding after the Sales team has provided additional demos. Track renewals, seek upsell opportunities, and coordinate with accounting to identify renewal invoice values Report to leadership on customer satisfaction, product utilization, timeline, retention, risk of churn, etc. Understand thoroughly our complex software tool in order to meld complex use cases into this ever-evolving tool. This role demands a strategic thinker with strong project management capabilities who thrives in a fast-paced environment and can quickly adapt to evolving challenges. Reporting Line: This position reports to the COO. Location: Preferred geographic location but flexible. ROLE OBJECTIVES Managing the Customer Success Team Carefully oversee 1 full time and 2 part time customer success associates: conduct weekly stand-ups; verify accomplishment of priority tasks; help set goals; ensure that trouble tickets are created and processed and that follow-up tasks are completed by Associates (using project management software Slack, and gSuite tools). Own and manage customer relationships, including onboarding, implementation, training, adoption, retention, renewal discussions, and customer satisfaction. Configure new customers in the software—developing in-depth knowledge of the system’s features, including its limitations. Establish trusted advisory relationships to drive continued value for customers. Develop and refine customer success strategies, best practices, and customer support resources with the creative team. Communicate effectively with internal and external senior leadership to align on customer needs, retention strategies, and growth opportunities. Maintain and analyze customer success metrics and provide monthly reports for internal stakeholders, investors, and the Board of Directors. Key Account Management and Business Development Serve as the day-to-day contact for assigned accounts, fostering trust and identifying opportunities for upsell. Oversee managed services account tasks daily and prepare weekly reports. Document customer interactions in project management and CRM software, ensuring alignment on next steps. Review the customer journey, proactively addressing pain points and driving customer success. Facilitate collaboration between the Development and Sales teams, mitigating risks and ensuring timely deliverables. Ensure customer voice is communicated with the product team. Sales to Customer Success Handoff Collaborate with internal teams to strategize for upcoming client meetings. Participate in sales calls when technical expertise is needed, occasionally demoing the software for potential clients. Work with the sales and marketing teams to develop customer references and case studies. Continuously seek opportunities to improve internal processes. Ad Hoc Responsibilities Represent 60Hertz in meetings with investors, partners, or the public. Attend Product Meetings or Sprint Demos on a biweekly basis. SKILLS AND APTITUDE Required Experience Education: Bachelor’s degree. Industry Experience: 3+ years in customer support, CMMS industry, or maintenance management. Technical Skills: Ability to quickly learn a robust and mature software tool Managerial experience over junior team members Technical sales experience, including the ability to communicate product value, manage sales cycles, and support pre- and post-sales engagements. Ability to quickly learn and understand customer operations. Strong written and verbal communication skills. Excellent interpersonal and relationship-building abilities. Analytical mindset with experience in data analysis, visualization, and reporting. Ability to manage and conduct presentations remotely and onsite for internal and external stakeholders. Strong project management skills with the ability to multitask and prioritize. Experience leading change management initiatives. Passion for customer success and conflict resolution. Ability to process complex data sets and extract relevant insights. Basic familiarity with software development and troubleshooting. High attention to detail with the ability to document and escalate issues effectively. Comfortable working in a fast-paced environment with minimal supervision. DIVERSITY & INCLUSION STATEMENT 60Hertz is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We provide employment opportunities regardless of age, race, ethnicity, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status under applicable law. If there are accommodations we can provide to ensure a comfortable and positive interview experience, please let us know.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Lancaster, PA Are you a proactive, tech-savvy office professional who thrives on keeping operations smooth, people supported, processes sharp, and supporting others? Why You'll Love Working with Us Supportive & Faith-Based: We're a Christ-centered accounting firm delivering unparalleled customer service and leveraging advanced technologies to meet the evolving needs of our clients. Our team of seasoned accounting professionals combines years of experience with a passion for innovation that, guided by our faith, ensures our clients receive the highest level of expertise and support. Flexible & Family-Friendly: We prioritize work-life balance. No excessive workdays during tax season and half-day Fridays in the summer! Collaborative & Connected: We stay engaged through daily huddles, fun team activities, and a culture that makes everyone feel heard. Growth-Minded & Tech-Forward: We're always learning, leveraging new technology, and expanding our services to better serve our clients and grow as a team. Valued & Empowered: Every team member has a voice—we welcome ideas, encourage feedback, and recognize meaningful contributions. Heart for the Community: Through our Stewardship Program and outreach efforts, we support local charities and make giving back a core part of our mission. Landis & Associates is a faith-based CPA firm that blends innovation with a heart for service. Our fully remote team delivers world-class client support while staying connected through daily huddles, collaborative culture, and a shared passion for helping others. As we continue to grow, we seek an organized, solutions-focused Office Manager to help lead our internal operations forward. Who We're Looking For: Experienced: 2+ years in office management, preferably within accounting, finance, or legal services. Experience with SOPs is a plus. An associate's or bachelor's degree in business administration or a related field is preferred but not required. Highly Organized & Detail-oriented: Brings clarity to complex situations, manages competing priorities, and delivers accurate, timely work. Discreet & Professional: Handles sensitive information with confidentiality and communicates with a high level of professionalism. Driven to Implement: Excels at turning plans into action—driven to solve problems, roll out new processes and systems, and otherwise improve operations. Tech-savvy & Paperless-proficient: Confident in navigating digital tools, Adobe, and Microsoft Office, and creating digital forms in a paperless environment. Key Responsibilities: Oversee daily office operations, supplies, and digital filing systems in a paperless environment. Implement new procedures, technology rollouts, and process improvements in collaboration with leadership. Train and support staff on systems, workflows, and company-wide changes. Create, maintain, and distribute clear, accessible SOPs for internal operations. Develop and manage digital forms for internal and client use (Adobe proficiency required). Coordinate onboarding for new staff, including payroll, benefits, and compliance setup. Manage team schedules and coordinate workflows, especially during tax season. Provide virtual and in-person client support, including scheduling, document collection, and secure communications. Work with IT to troubleshoot technology issues and train staff on updates. Ensure compliance with confidentiality standards and firm policies. Enjoy full-time, flexible hours; 40–45 hours per week during tax season with an 8:30 AM start time; 36 hours per week in the summer, including half-day Fridays. What We Offer Our Office Manager: $60,000 - $65,000/year DOE Health Insurance Generous PTO 9+ Paid Holidays a year 401K with a 3% company match 36-hour summer schedule with half-day Fridays (Memorial Day through Labor Day) Mileage reimbursement Professional development opportunities Supportive, faith-based team culture Participation in the Stewardship Program and community initiatives Virtual team connection: daily huddles, lunch & learns, and milestone celebrations A supportive, faith-based team culture with a heart for service To Apply If you're a detail-oriented professional with a passion for process improvement and a commitment to supporting a high-performing remote team, we'd love to hear from you. Please apply through this job ad to be considered for the Office Manager position at Landis & Associates. By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts), which may be automated, to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.

Location: We are open to candidates in New York and Florida with a proven record of working remotely. Who Are We? Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx's proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation's Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service. Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually. Who Are You? You will ensure accurate and efficient merchant configurations, integrations, and issue resolution. This role is critical in supporting new and existing merchants by managing technical setup, investigating operational issues, and working cross-functionally to enhance the merchant experience. What you'll do: Merchant Program Configuration - Set up and configure merchant programs to align with their business needs within the Thanx platform. New Location Configuration - Configure new merchant locations, ensuring seamless onboarding and system integration. Initial Credit Card Onboarding for New Merchants - Facilitate the onboarding process for credit card-linked loyalty programs, ensuring proper setup and compliance. Integration Configuration for New and Existing Merchants - Configure and maintain integrations with POS systems and other third-party platforms. Investigating Issues for All Merchants - Diagnose and resolve technical and operational issues, collaborating with internal teams and external partners as needed. Process Improvement & Documentation - Identify opportunities to enhance operational efficiency and document best practices for internal and external use. Other requirements: 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry. Strong problem-solving skills with the ability to diagnose and resolve technical issues. Ability to work in a fast-paced environment and manage multiple tasks with attention to detail. Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms. Proficiency in tools such as JIRA, Front, or other ticketing systems is a plus. Ready to change your life? Apply now! We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements. Customer Operations Generalist$17—$19 USD

Job Description Notes: This is a remote position with up to 30% travel; candidates based in CST or EST time zones are preferred Proven ability to manage a large portfolio of 100–130 accounts is required Prior experience in Customer Success or Account Management within a B2B environment is required WHO WE ARE Join FPG and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we’ve perfected the art and science of optimizing frontline performance. The unique artistry of our inspiring FPG team with the cutting-edge science of our proprietary technology, IN-Gauge – we have set the benchmark in technology and training. Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users. At FPG, we’re committed to unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth. When you join us, you’re not just a part of a company – you’re joining a movement that believes in the potential of people and their ability to make a difference. Experience a fulfilling career with us, where your aspirations meet opportunities. WHO YOU ARE FPG Customer Success Consultants are exceptional individuals that embodies excellence in account management and customer success. You’ve demonstrated your prowess in these areas, and your executive presence is undeniable. You possess the rare ability to influence at all levels, whether you’re engaging senior leadership, nurturing aspiring managers, or empowering the frontline staff. You thrive in a dynamic SaaS environment, where your expertise is instrumental in supporting client’s performance potential. Your presentation and facilitation skills, both in-person and in virtual settings, are highly effective, leaving the audience inspired with lasting impact. Building and maintaining robust client relationships is second nature to you. Your critical thinking, empathy, self-awareness, and unwavering teamwork make you a valuable asset. You excel in time management and prioritization, ensuring every task is well executed and aligns with the mission to maximize frontline performance. If you’re the kind of person who has been described as inspirational and possesses the innate ability to inspire people to achieve their full potential, then FPG may be the perfect home for your exceptional talents. Join us and be a part of a team that’s passionate about unlocking potential and elevating performance. WHAT YOU WILL DO As a Customer Success Consultant at FPG, your role is pivotal in ensuring that each customer embarks on their journey with us successfully. Your responsibilities span the entire customer lifecycle, beginning with the activation process. This process includes immersive live virtual delivery sessions that unveil the FPG Foundation Framework – the formula for success in the FPG program. Your mission is to effectively articulate this framework, securing buy-in at all levels and helping customers understand their crucial role in program success. You will also manage a portfolio of accounts. Here, your primary objective is to ensure the sustained success of The Foundation Framework and client performance. Each client’s incremental revenue performance, coupled with the framework, is the metric by which FPG measures success. As the voice of the customer, you will be at the forefront of advocating for our clients, proactively driving the adoption of The Foundation Framework and maintaining a strong focus on customer retention. You will cultivate and nurture client relationships, ensuring they receive the support necessary to achieve maximum impact. Additionally, your role may provide the opportunity to engage with clients on-site from time to time, further enhancing relationships and positively impacting the overall client experience. HOW YOU WILL DO IT Lead and facilitate the customer activation process, ensuring a captivating onboarding experience Drive the implementation and ongoing maintenance of The Foundation Framework Promote and support the adoption and utilization of the IN-Gauge software platform Commit to continuous self-led learning, always maintaining IN-Gauge ‘super user’ proficiency Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent Lead quarterly program reviews with key stakeholders Initiative conversations with internal leadership regarding upsell opportunities Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience QUALIFICATIONS Bachelor’s Degree is preferred, with a track record of working in a performance results-focused environment 1+ years of relevant experience in customer success or account management Bilingual Spanish or French not required but very helpful Tech savvy with SaaS experience being advantageous Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style Demonstrates executive presence and the ability to influence at all levels Exhibits a high level of polish and poise in all interactions Excellent listing skills, curiosity, and resourcefulness Capable of compelling written and verbal communication, catering to both technical and non-technical audiences Excellent listing skills, curiosity, and resourcefulness Proactive and capable of working autonomously Must show adaptability and flexibility in response to the evolving needs of the business Fosters collaboration among various departments to advance the company’s shared vision COMPENSATION Base Salary $65,000 + lucrative incentive plan, averaging around $15,000 annually, uncapped in growing region. BENEFITS FPG provides a comprehensive suite of benefits to our valued Team Members, along with benefits for their eligible dependents as detailed below. Benefits effective date 1st day of the month following date of hire: Employer contribution toward company sponsored health plans Dental & Vision plans offered Employer paid Short-term Disability & Employer paid Long-term Disability Employer paid Life Insurance Policy ($100,000) Employer paid Accidental Death & Dismemberment Policy ($100,000) Additional Benefits 401K participation, with 4% Employer Matching Contribution Paid Time Off and annual holiday closure Parental Leave (Maternity, Paternity, and Adoption Leaves) Powered by JazzHR yUvyLsiocg

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe. Want to know more? See more of what we do here. PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time. The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities. Strong candidates will have experience in nurturing clients in an agency, public sector, or software organization with stellar client relationship and consultative skills, as well as proven success in data-driven decision making and adherence to process. You will develop your experience with Software as a Service (SaaS) platforms and the ability to translate the capabilities of a technology platform into specific benefits for a given client. #PuertoRicoCostaRica What your impact will look like here Customer Success Management & StrategyProactively manage an assigned portfolio of clients through the customer journey, adjusting approach based on client needs and segment requirements Act as interface among sales, implementation, and support to track, resolve and follow up on customer issues Advise customers on best practices of Granicus products through various engagement methods appropriate to the client segment Build strong relationships by maintaining engagement, creating communication plans and routine account reviews Manage escalations by creating save plans and engaging leadership as needed Analyze client usage data via Salesforce reports and Power BI signature dashboards to make data-driven recommendations Research relevant client topics such as program background, agency developments, and industry vertical trends Growth & ExpansionCollaborate with Sales to develop territory expansion plans and coordinate customer outreach Identify and document expansion opportunities through the Client Services Qualified Leads ProgramPresent solutions and value propositions to client stakeholders where appropriate Contribute to strategic upsell/cross-sell initiatives across your portfolio Customer Advocacy & ExperienceAdvocate for customers through participation in internal cross-functional meetings Achieve quarterly and annual targets for Net Promoter Score Program and Business ReviewsIdentify Customer References and Success Stories quarterly Pursue developments in Granicus product portfolio, SaaS customer-success practices, and modern engagement trends Represent Granicus at internal and external speaking events as a subject-matter expert Customer Success OperationsMaintain strong knowledge of product policies, integrations, and industry developments Employ best practices for customer success within your client segment Monitor and optimize customer health scores and engagement metrics Contribute to churn mitigation strategies Follow standardized operating procedures for workflow optimization You will love this job if you have2-3+ years of experience in a relevant field such as customer success, account management, or client services Strong appetite for analytics and advancement driven by data Excellent organizational skills and ability to manage multiple priorities efficiently Adaptability to different client needs and engagement approaches Exceptional interpersonal skills for building and maintaining client relationships Experience with CRM platforms (Salesforce preferred) and customer success technologies Ability to thrive in a lean, self-propelling, proactive environment Experience with or knowledge of public sector organizations preferred Change management experience valued Commitment to diversity of thought and consideration of different ideas Performance Metrics:Client engagement effectiveness Customer satisfaction scores and Net Promoter Score (NPS) Customer retention rates Product adoption metrics Process efficiency achievements Expansion opportunity identification Account growth through upsell and cross-sell where applicable Travel Requirements: This position may require domestic U.S. travel for Client Meetings in your designated portfolio, with frequency varying based on client segment assignment, as global conditions allow. Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

About Us: Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and ESG (Environmental, Social, Governance). Put simply, we build software for the people who enable trust between businesses. We're based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more. We value diversity - in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide's team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth. As an early stage start-up employee, you'll have the opportunity to build out the future of business trust. We make audit practitioners' lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide. About the Role: As a Customer Onboarding Consultant at Fieldguide, you will be an integral member of our go-to-market team, working directly with our Customer Success and greater Go-To-Market teams to make significant impacts on our customer's adoption of our platform. Reporting into our Head of Solutions, you will provide new Fieldguide customers with seamless onboarding experiences built to maximize our customers' return on investment quickly. Our unique onboarding program, Fieldguide Accelerator, is designed to be best-in-class and prioritize quick time to value. You will be responsible for delivering this program to new Fieldguide customers. What You'll Do: Build trust with customers. Maintain regular engagement cadences with customers through all phases of their onboarding, from sales handoff to value realization. Guide growth. Create a plan that outlines the customer's goals with implementing Fieldguide and activities needed to meet those goals. Maintain regular reviews during their onboarding process to track progress and adapt plans where necessary. Build champions. Cultivate customer champions and grow their Fieldguide knowledge. Advocate for the customer. Be the link between the customer and Fieldguide's Engineering, Product, Design; Customer Enablement; Sales; and other cross-functional teams. Be aware of and communicate customer needs internally to help shape the product roadmap, internal processes, and future onboarding iterations. Mitigate risks. Be proactive in identifying success risks and develop decisive action plans to mitigate them. Measure and document progress. Document the value Fieldguide provides to our customers by detailing customer case studies, new use cases and success metrics. Track customer progress against their adoption map, and be able to plot customer value realization over time. About You: Deep industry knowledge and at least 2+ years of experience in audit, assurance, or advisory services are a must, preferably with exposure to financial audit or risk advisory. You are a team player, and you are mission-first. You're joining a hard-working team that trusts each other deeply. We won't compromise on this. Hands-on experience in technology consulting, customer onboarding, implementation, or similar, at a top management consulting firm (preferred) or high-growth startup. Strong consulting skills helping complex organizations succeed, with proven results driving business value for customers as their trusted advisor. Project management proficiency with proven ability to prioritize and manage multiple customers, projects and requests with little direct oversight. You are able to professionally problem-solve, while juggling several customers. Executive presence and ability to influence change. Demonstrated history of communicating effectively with customers and across internal teams. Bias towards action. You take ownership of projects end-to-end and see them through to completion, with minimal direction or oversight. More about Fieldguide: Fieldguide is a values-based company. Our values are: Fearless - Inspire & break down seemingly impossible walls. Fast - Launch fast with excellence, iterate to perfection. Lovable - Deliver happiness & 11 star experiences. Owners - Execute & run the business with ownership. Win-win - Create mutual value & earn trust for life. Inclusive - Scale the best ideas with inclusive teams. Some of our benefits include: Competitive compensation packages with meaningful ownership Unlimited PTO 401k Wellness benefits, including a bundle of free therapy sessions Technology & Work from Home reimbursement Flexible work schedules

Job Details FORT MILL Corporate Site - FORT MILL, SCCustomer Experience Consultant CULTURE SNAPSHOT: Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘ Furnishing Life's Best Memories' . At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry. AT A GLANCE: Broad River Retail is currently seeking a Customer Experience Consultants (CXC) to join our Customer Experience Team in Fort Mill or Four Oaks. The position is responsible for resolving highly visible and sensitive customer issues along with case managing escalations received via phone, chat, or written communication. Candidates must have a positive ‘can do' attitude with a sense of urgency to provide results. DAY IN THE LIFE AS THIS MEMORY MAKER: Demonstrate enthusiastic support of corporate purpose, vision, mission, and core values. Fully embrace the Broad River Core Value of Customer Satisfaction Take ownership and effectively manage multiple escalated cases through resolution Clearly communicate problem resolution and next steps to customers and internal business partners, in both verbal and written form Handle highly escalated situations with grace, professionalism, and positivity Utilize internal and external resources to implement innovative ways to resolve customer concerns Resolve product or service issues by identifying the root cause Maintain a balance between company policy and customer benefit while handling escalated issues via transfer from the Retail Team or Customer Experience Team or written correspondence from external sources Actively achieve or exceed established performance metrics as defined by management Provide case summaries, analysis, and recommendations to Senior Leadership Develop and maintains positive, service-oriented relationships with other departments and retail stores Assists management with other projects, reports, and assignments as needed Follow defined process and policy standards across the department WORKPLACE ENVIRONMENT: This role is a work from home position after training is completed onsite Onsite team meetings Employees must arrange an appropriate workspace that ensures their productivity. Must be able to participate in virtual meetings, on-camera, and calls with minimal distraction Physical requirements such as extended periods of sitting, standing, and moving In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position. WHAT YOU'LL NEED TO SUCCEED: WHAT YOU'LL NEED TO SUCCEED: Previous experience in a high-volume call center or similar environment Ability to effectively read, write and speak English to communicate with customers Possess outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice Possess excellent administrative and organizational skills with a high degree of attention to detail Possess strong proficiency with Microsoft Office products - specifically Word, Excel, and PowerPoint Ability to quickly learn and adapt to multiple computer applications Possess quick, decisive, and strong, effective decision-making abilities with purpose and accountability Results-driven and focused on team performance Ability to manage multiple priorities with tight deadlines and work independently Ability to identify both potential problems and opportunities, make recommendations, and initiate appropriate action Enjoy a fast-paced contact center environment with the ability to work a 40+ hour work week, including nights and weekends Professional, driven, positive, resilient, and achievement focused Excellent time-management skills Strong interpersonal and communication skills: a great listener and negotiator

Are you an AI enthusiast with a knack for building proof-of-concept (PoC) and minimum viable product (MVP) solutions? We're looking for a ChatGPT Expert / AI Consultant to help clients define, prototype, and implement custom AI-driven solutions. About the Role As a ChatGPT Expert, you will work directly with clients to design, develop, and refine AI-powered PoCs and MVPs. Your expertise in custom GPT implementations, prompt engineering, API integrations, and workflow automation will play a key role in helping businesses validate AI use cases before full-scale development. This is a remote contract position, ideal for a self-starter who enjoys rapid prototyping and working with emerging AI technologies. Key Responsibilities Consult with clients to understand business needs and define AI-powered PoC/MVP requirements. Create Custom GPT's by working with clients' own data. Design and develop lightweight AI prototypes and MVPs leveraging custom GPTs and OpenAI APIs. Implement and fine-tune GPT models for specific industry use cases. Optimize AI performance through prompt engineering, embeddings, and retrieval-augmented generation (RAG). Integrate AI into client workflows using APIs, automation tools, and third-party systems. Provide technical guidance on AI feasibility, limitations, and scalability for future development. Stay ahead of AI trends to recommend best practices and innovative solutions. Requirements Proven experience working with ChatGPT, OpenAI APIs, or other LLMs in a consulting or development role. Strong knowledge of prompt engineering, RAG, fine-tuning, and AI customization. Experience with PoC and MVP development, including rapid prototyping methodologies. Proficiency in API integration and automation tools (e.g., Zapier, LangChain, vector databases). Ability to translate business goals into functional AI solutions. Strong communication and problem-solving skills, especially in a remote consulting environment. Preferred Qualifications Background in AI, NLP, machine learning, or software development. Experience working with AI-powered chatbots, automation platforms, or enterprise AI solutions. Familiarity with ethical AI practices, compliance, and data security considerations. Why Join Us: Impactful Work: Contribute to projects that make a significant impact on healthcare and other industries. Professional Growth: Opportunities for continuous learning and development in a dynamic and supportive environment. Collaborative Culture: Work with a team of skilled professionals who are passionate about delivering value and driving growth. Innovation: Be part of a company that values innovation and encourages new ideas and approaches. How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to [insert application email or link]. **Augusto Digital is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Meet AppSumo AppSumo is the first place entrepreneurs start. We help small businesses become Sumo sized by promoting great software at awesome prices. We've helped launch thousands of top B2B tools like Mailchimp, Evernote, Itercom, and Dropbox just to name a few. At AppSumo, we believe work doesn't have to suck. We love helping entrepreneurs build a lifestyle they're passionate about. And that includes you. The foundation of our culture is treating teammates like adults. This is a place where we actually encourage you to have a side hustle and develop your career at AppSumo. You'll learn everything about starting and growing a business here - and get paid to do it. We're on a mission to open the doors of entrepreneurship to everyone. You in? Why this is your dream job: As Director of Customer Experience, you'll lead the charge in transforming how we support and retain customers with an AI-first approach that still feels human. You'll build CX systems that scale trust, optimize efficiency, and genuinely delight our community of Sumo-lings. You'll own the customer journey from end to end by enhancing automation, refining help docs, reducing resolution time, and building feedback loops that turn insights into action. From Reddit threads to support tickets, NPS to Plus renewals, you'll be at the center of it all. You'll collaborate cross-functionally with Product, Engineering, and Marketing to embed CX thinking across every department, and lead a growing team of passionate, high-performing support pros while you're at it. Past Experience: 7+ years in Customer Experience, Support Operations, or similar roles 3 years of experience managing and mentoring CX or support teams Hands-on experience with CX tools like Zendesk, HelpScout, AI chatbots, and automation platforms Strong data literacy with ability to track and improve metrics like resolution time, deflection rate, NPS, and CSAT Deep understanding of the end-to-end customer journey and how to improve it Comfortable working across teams and representing the customer voice in Product, Engineering, and Marketing discussions A builder's mindset: you've launched tools, refined workflows, and made CX operations more efficient without losing the human touch Passion for automation, but with a strong sense of when a real human should step in The Benefits: Health insurance through Blue Cross Blue Shield, plus vision, dental, life insurance, and mental health services for you and your loved ones 401(k) matching 100% remote work model Open vacation (PTO) policy (plan to make your Slack status a “🌴” at least one week per quarter) Unique Perks to Take Care of You: Flexible hours that let you start late or take that midday power nap Freedom to have a side hustle (we don't treat that word like it's Voldemort) Free access to all the software and tools in the AppSumo marketplace Free lunch once a week, all the gear you need and work that actually makes an impact Ready to join us? Individuals seeking employment at AppSumo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

**_Ideal candidates will be based in Boston, MA. This position will require candidates to work onsite at a customer location in Boston, MA. The schedule will be onsite Monday through Thursday during standard business hours, potentially working from home on Fridays._** **_What Customer Solutions contributes to Cardinal Health_** The **Customer Solutions** team provides sales consultation through direct engagement "inside the four walls" of our customer's sites of care, through a menu of standard assessments, insights, and analytical tools to improve the customer's supply chain performance and provide value, while advancing differentiation for Cardinal Health. We partner with Customers and our Distribution Centers to optimize and improve the overall supply chain by serving as a Trusted Advisor. + Support RFI/RFP process with a focus on ValueLink and supply chain optimization opportunities + Lead supply chain assessments, cost to serve and actively involved with go-live and supply chain design meetings + Provide expertise in healthcare supply chain internally and with customers + Leverage data and insights to recommend supply chain best practices + Consult on new business implementations, contracting and pricing strategy + Help Customers to optimize our service offerings post implementation **_Responsibilities_** + Responsible for supporting supply chain expertise and working with the customer onsite to support inventory reconciliation process changes to maintain and optimize the service / solution + Works onsite at customer locations, which could range from a hospital department to a Surgery Center + Cultivate relationships to ensure successful customer experience and long-term relationship with customers. + Articulate benefits and adoption strategies to customer's supply chains to drive efficiency and optimization that helps drive a more positive customer experience and help retain business with Cardinal Health. + Customer Presentations and Internal Account Planning + Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to Customer Solutions Team policies and procedures. + Collaboration with Sr. Consultant, Customer Solutions Team on opportunities within the account. + Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the Customer Solutions Team solutions. + Responsible for reporting via Excel learning and utilizing Cardinal Health Customer Optimization tools and reporting **_Qualifications_** + 3+ years of healthcare supply chain experience preferred + BA, BS or equivalent experience in related field. + Ability to work independently and biased toward problem solving + Strong supply chain and customer facing experience + Data and Analytics Proficient in (fluid in Excel, pivot tables, and Tableau) + Experience working within inventory management systems and other databases, preferred. _Please Note: vaccines may be required for the position subject to federal, state and/or customer requirements._ **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $89,200 - $113,040 _**_ _The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.**_ **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** **05/16/25** *if interested in opportunity, please submit application as soon as possible. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job Description Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers. Requirements Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Partners with internal teams to launch new & support existing clients. Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations. Ensures a seamless experience through all phases of the customer relationship. Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow. Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engages with key influencers and decision makers across different teams within the customer's organization. Conducts business reviews and goal-setting meetings. Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings. Performs other related duties as assigned by management. Directly supervises employees within the department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. Other skills: Bachelor’s degree in sales, project management, or business administration or equivalent number of years of experience 5-10 years of experience in a Customer Success or related role. Business Acumen. Communication Proficiency. Customer/Client Focus. Leadership. Presentation Skills. Problem Solving/Analysis. Results Driven. Strategic Thinking. Technical Capacity. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. Qualifications 1 year of customer service or customer support experience 1 year of previous call center or office background experience required A high school diploma or GED is preferred Technical savvy (able to toggle between multiple browsers & systems using dual monitors) Previous experience using Outlook, Word & Excel preferred Knowledge of CRM systems a plus Previous remote work from home experience a plus Quick learner and able to work independently Strong phone and verbal communication skills along with active listening Must be at least 18 years of age A background check and drug screen applicable with state and federal laws is required Must be able to speak, read, write and understand English Responsibilities In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat Manage large amounts of inbound calls in a timely manner Able to work without a script and maintain call control Identify customers' needs, clarify information, research and provide solutions and/or alternatives Access company and client resources provided to accurately handle the call Identify upsell/cross-sell opportunities Actively participate in efforts to support customer satisfaction and maintain quality Skillfully change from one task to another without loss of efficiency or composure Ability to multi-task using multiple system pending the clients working environment Successfully complete all training sessions Effectively communicate with patience and understanding Remain positive and professional in all customer interactions Be available at your desk, maintaining punctuality and attendance at all scheduled times Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas Flexibility to cross train as requested Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies Perform other duties as assigned* *Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Required Skills/Abilities Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Maintaining composure in challenging situations Ability to use technology effectively and productively Regularly required to sit Regularly required to use hands to feel, handle and control objects Occasionally required to reach, stoop, kneel, or crouch Occasionally required to lift and/or carry loads of up to 30 lbs All standard vision abilities are required All standard hearing abilities are required Pay & Benefits Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance Shifts between 8:00am-5:00pm (CST) ; Work Days - M-F Paid Training - typically 4 weeks in length from 8:00am-5:00pm Mon-Fri (CST) Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance Equipment Provided Option - Equipment will be shipped to you. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description. NOT YOUR ORDINARY CALL CENTERᵀᴹ Powered by JazzHR ti6KLy8sAs

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. Bitwarden truly cares about users and wants them to have the best experience while accessing their sensitive information online. The Bitwarden Customer Engagement team is responsible for ensuring customer satisfaction and success with Bitwarden products and services. As a representative of Bitwarden values, your primary goal is to promote adoption, ensure user success, as well as retain and grow the customer base while identifying user wants and needs in order to advocate and deliver positive results for them. This is an all-remote team and we're looking for someone located in the U.S. We do not offer visa sponsorship at this time. RESPONSIBILITIES Oversee the entire customer journey from onboarding through renewal, ensuring practices that maximize usage across all product segments. Develop standard onboarding procedures (SOPs) to accelerate time-to-value and deepen engagement. Collaborate with customers to create account development plans (ADPs) outlining objectives, utilization milestones, and measurable growth targets. Monitor customer health by leveraging analytics and feedback to detect early warning signs and take proactive measures that prevent churn. Act as the central liaison between departments, anticipating needs, clarifying priorities, and removing roadblocks to safeguard customer outcomes. Lead Quarterly Business Reviews (QBRs) that showcase achievements, gather insights on evolving requirements, and reinforce the value of Bitwarden solutions. Proactively pinpoint expansion opportunities with Account Executives, offering targeted recommendations and account analyses to drive additional revenue. Collaborate with Product and Engineering teams to incorporate customer insights and observations, shaping feature decisions, influencing roadmap priorities, and ensuring solutions that align with evolving customer needs. Champion a client-centric, product-driven mindset by continually refining processes, leveraging data insights, and endorsing enhancements that elevate the overall user experience. Furnish leadership with concise, actionable updates on high-impact customers-spotlighting usage trends, success milestones, and emerging concerns. Maintain deep expertise in Bitwarden offerings and industry trends, delivering forward-looking counsel to strategic clients. WHAT YOU BRING TO BITWARDEN A passion for user success, ensuring Bitwarden customers excel at every stage of their journey. Genuine empathy that fosters authentic connections, turning stakeholder needs into actionable plans. Executive-level interpersonal skills for building trust, forging meaningful alliances, and maintaining a consultative, sales-forward perspective. An analytical, data-driven approach that leverages usage metrics, feedback, and adoption trends to inform key decisions. Flexibility in responding to evolving customer demands, collaborating seamlessly with Sales, Product, and other teams. Direct, transparent communication and compelling presentation skills that instill confidence and clarity. A commitment to a user-focused, product-led culture, harmonizing solutions with organizational objectives and emerging industry innovations. WHAT TO EXPECT IN THE INTERVIEW PROCESS Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages: Interview(s) with Head of Global Accounts Case Study / Mock QBR Interview with Chief Sales Officer Interview with CEO Reference calls A FEW REASONS TO WORK AT BITWARDEN The Bitwarden user community loves staying secure and the feeling is mutual. Come to work each day with a sense of purpose and bring a more secure internet experience to everyone from friends and family to the world's largest organizations. Become an expert. You'll get immersed in the prominent technology markets of security and open source software. Bitwarden remains dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. Learn and grow. Take on new challenges with the support of your team, and join the Bitwarden #growth-club to continue personal and professional development. In the United States, the on target earnings (OTE) for this role is $135,000 - $165,000, which consists of base salary plus variable compensation. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

ABOUT US Sand Technologies is a global leader in digital transformation, empowering leading organisations and governments worldwide to achieve their digital aspirations. We offer a comprehensive suite of services, including enterprise AI solutions, data science, software engineering, and IoT, delivered from our centres in the Americas, Europe, and Africa. Our training programmes, in partnership with organisations like the Mastercard Foundation, Amazon Web Services, Holberton, and ALX cultivate the next generation of agile digital leaders. Through recent strategic acquisitions, Sand Technologies has further strengthened its capabilities in advanced analytics and intelligent software development, enhancing our ability to solve our clients' most pressing challenges across telecom, utilities, healthcare, and insurance industries. We believe in harnessing technology to deliver real impact and value, helping organisations bridge the gap between their current reality and digital future. KEY RESPONSIBILITIES The Customer Engagement Manager is responsible for leading and managing the delivery of IT/software projects, ensuring that they are completed on time, within budget, and to the highest standards of quality. The ideal candidate will have a proven track record of delivering both simple and complex projects, as well as experience working at both tactical and strategic levels. A technical background and experience with customer-facing roles are essential. Responsibilities: Lead and manage the delivery of IT/software projects from inception to completion; Develop and execute project plans, including timelines, budgets, and resource allocation; Manage project teams and stakeholders, ensuring that everyone is aligned on project goals and expectations; Identify and mitigate project risks and issues; Track project progress and report on status to stakeholders; Ensure that projects are completed on time, within budget, and to the highest standards of quality; Provide technical guidance and support to project teams; Represent the IT/software development department to customers and stakeholders; Develop and maintain relationships with customers and partners. Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field; 7+ years of experience in IT/software project management; Experience delivering both simple and complex projects; Experience working at both tactical and strategic levels; Technical background in IT/software development; several years of experience in customer-facing roles; Strong leadership, communication, and interpersonal skills; Ability to work independently and as part of a team; Ability to manage multiple projects simultaneously; Ability to meet deadlines and deliver results under pressure. Would you like to join us as we work hard, have fun and make history?

Job description About the Role Innodata partners with industry-leading clients to help them scale their AI development and improve the experience of their customers. We are seeking an Engagement Manager to lead a team of Prompt Engineers who will help automate data annotation and human evaluation workflows through the use of Large Language Models (LLMs). As the Engagement Manager, you will play a pivotal role in ensuring seamless communication between our client and the internal team. You'll help drive project goals, coordinate tasks, and guide the execution of strategies to solve complex data labeling challenges, while overseeing the team's day-to-day operations and technical progress. You will be instrumental in fostering the direction of projects, ensuring your team delivers on set goals, and collaborating with the customer to ensure alignment on objectives. Key Responsibilities Act as the primary point of contact between our client, their stakeholders, and Innodata internal teams, ensuring smooth collaboration and effective communication. Work directly with our customer and their stakeholders to define problem statements, refine project goals, and determine the best path forward for automation. Craft detailed project plans, set clear milestones, and ensure that the team delivers timely results, keeping all stakeholders informed and aligned. Guide the team in the technical execution of the project, ensuring the approach is scalable and aligned with the overall objectives. Ensure the generated results meet accuracy benchmarks, as measured against the gold standard. Collaborate with the team to continuously improve processes, based on feedback and performance metrics. Report on project status and results, providing actionable insights to both technical and non-technical stakeholders. Job requirements Required Skills and Experience A solid understanding of Large Language Models (LLMs) and prompt engineering. Proven experience in managing technical teams, ideally in AI, machine learning, or similar fields. Strong communication skills, with the ability to bridge the gap between technical and non-technical stakeholders. Ability to think strategically, anticipate challenges, and proactively drive project success. Experience in business analysis and project management, with an understanding of both technical and business needs. Ability to manage multiple priorities and drive results under tight deadlines. Strong writing and communication skills. Appreciation for issues of diversity, equity, and inclusion in AI systems and data annotation practices. Preferred Skills and Experience Minimum of 2 years of hands-on experience managing technical projects. Experience in AI/ML project management, especially related to automation and data labeling. Familiarity with AI platforms and APIs, such as OpenAI, Hugging Face, and similar tools used for working with LLMs. Knowledge of data annotation workflows and the challenges associated with scaling human-in-the-loop systems. Prior experience working directly with clients, particularly in a constructive of advisory role. Familiarity with containerization and model deployment. Experience in using tools such as TensorFlow, PyTorch, and other relevant AI/ML tools in NLU contexts. Minimum Education Requirements Bachelor's degree in Computer Science, Engineering, Data Science, Project Management, or a related field (or equivalent work experience). Salary rates at Innodata vary depending on a wide array of factors, which may include but are not limited to the role, skill set, educational background and geographic location. We are an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. We welcome and encourage applications from individuals of all backgrounds and are dedicated to employment equity and building a team that reflects the diverse communities in which we live and operate. #LI-NS1 All done! Your application has been successfully submitted! Other jobs

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Client Services team sits within the Customer Experience org and works together with many cross-functional partners (Sales, Customer Success Managers (CSMs), Marketing Operations, Client Analytics, and Engineering) to provide a seamless post-sales onboarding experience for our customers and participants. Job overview The Team Lead plays a pivotal role in ensuring the seamless delivery of post-sales onboarding activities, supporting a team of dedicated professionals, and driving operational excellence. This position requires an innovative thinker with exceptional leadership skills, a customer-centric mindset, and a proven track record in managing client relationships and operational workflows. Responsibilities Lead daily check-ins to manage queue, maintain SLAs and assist team with prioritization Recognize and investigate trends, KPIs, knowledge gaps, missed SLAs, and other opportunities for improvement Host monthly retro meetings, gathering examples from monthly QA of tickets, and coordinating documentation updates Manage projects, often collaborating cross-functionally, to streamline workflows, resolve escalations, enhance overall operational efficiency, and drive impactful long-term solutions Lead, motivate, and mentor a team of direct and indirect reports to ensure high performance, engagement, and career development Foster a healthy, motivating, and collaborative team culture Support the Client Services Manager in conducting regular performance reviews, set clear goals, and provide constructive feedback to team members Build and maintain strong relationships with key cross-functional partners to understand their needs, expectations, and challenges Core Competencies High business acumen and operational understanding of business functions Time management skills to handle a wide array of priorities and timelines while maintaining sharp attention to detail Skilled in proactively finding opportunities for process improvement, identifying complex issues and evaluating potential solutions Self-motivated and flexible in order to adapt to changing priorities in a fast-paced environment Passionate in motivating others and fostering a collaborative and positive team culture Benefits Competitive salary with generous annual cash bonus Equity grants Remote first work from home culture Flexible Time Off to help you rest, recharge, and connect with loved ones Generous parental leave Health, dental, and vision insurance (and above market employer contributions) 401k retirement savings plan Lifestyle Spending Account (LSA) Mental Health Support Solutions ...and more! Omada's Values Start with Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other. Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road. Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers. Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work. Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together. Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it. About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada's multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada's approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: **************************** Omada is thrilled to share that we've been certified as a Great Place to Work! Please click here for more information. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Below is a summary of compensation ranges for this role in the following geographies: California, New York State and Washington State Ranges: $109,664 - $137,100, Colorado Compensation Ranges: $104,896 - $131,100. Range is indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets. Base salary is approximately 75% - 80% of total compensation range. This role is also eligible for equity grants. The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.Please click here for more information on our Candidate Privacy Notice.