How To Become A Customer Service Desk: What It Is and Career Path

What is a customer service desk and how to become one

Updated January 8, 2025

5 min read

A customer service desk is a department or area where customers can seek assistance with their inquiries related to a company's products or services. The customer service desk provides support through phone, email, chat, or in-person interactions. They aim to resolve customer problems and ensure satisfaction by providing timely and effective solutions. Customer service desks also use customer feedback to improve products and services. They may work in retail, hospitality, healthcare, and technology, among others.

ScoreCustomer Service DeskUS Average

Salary

2.7

Avg. Salary $34,599

Avg. Salary $59,228

Stability Level

5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity

9.3

Race

American Indian and Alaska Native 0.72%

Asian 6.51%

Black or African American 10.54%

Hispanic or Latino 21.33%

Unknown 5.35%

White 55.55%

Gender

female 71.20%

male 28.80%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress Level

5.9

Stress level is manageable

7.1 - high

Complexity Level

6.6

Complexity Level is challenging

7 - challenging

Work Life Balance

6.5

Work Life balance is good

6.4 - fair

What are the pros and cons of being a Customer Service Desk?

Pros

Chance to make someone's day better
Possibility for career advancement within the company
Regular business hours and weekends off
Opportunity for overtime pay during busy periods
Offers a sense of job security

Cons

Dealing with angry or difficult customers can be stressful
May have to work on holidays or weekends during peak seasons
Can be mentally exhausting due to the need to remain calm and professional at all times
Can be challenging to balance the needs of the customer with the goals of the company
High turnover rate due to stress and dissatisfaction

Key steps to become a customer service desk

Explore customer service desk education requirements

Most common customer service desk degrees

Bachelor's

32.1 %

High School Diploma

31.7 %

Associate

23.0 %

Start to develop specific customer service desk skills

Skills	Percentages
Service Desk	19.55%
Customer Service	16.59%
Strong Customer Service	15.21%
Front Desk	7.48%
Windows	4.30%

Complete relevant customer service desk training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service desks learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service desk based on U.S. Bureau of Labor Statistics data and data from real customer service desk resumes.

Research customer service desk duties and responsibilities

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Operate a POS system to itemize and complete customer front-end register transactions.
Ask to follow closing procedures of facility and close out POS system.
Organize activities such as science and math club, sports, art, and cooking.

Prepare your customer service desk resume

When your background is strong enough, you can start writing your customer service desk resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service desk resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Customer Service Desk Resume templates

Build a professional Customer Service Desk resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Customer Service Desk resume.