Customer Service Assistant Jobs in Davie, FL

Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart of Boca Raton's thriving business park district. Employees are valued at NSD and enjoy a fun corporate culture, a supportive leadership team and excellent benefits. Position Summary: Tier 1 Client Relations Representatives are the frontline ambassadors of the company. They play a critical role in managing initial client/member interactions, triaging concerns, collecting actionable feedback, and monitoring key accounts to maintain service excellence. Duties and Responsibilities: Answer incoming phone calls and assist with general questions or concerns related to services, billing, or account status. Submit and categorize Jira tickets for issues requiring further investigation, ensuring accurate information is captured for efficient handoff. Proactively contact members to follow up on survey responses, clarify feedback, and document key insights for internal improvement. Perform daily DID (Direct Inbound Dialing) checks for platinum accounts to detect and address service issues proactively. De-escalate member concerns to prevent them from progressing into formal complaints or escalations. Track patterns in call reasons and flag recurring concerns to Tier 2 or management. Educate members on self-service tools and resources when appropriate to promote efficient resolution. Skills and Experience: Strong verbal communication and customer service skills to build rapport and trust quickly. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. High attention to detail and accuracy in documenting member interactions and issue categorization. Empathy and active listening to support positive client/member experiences. Familiarity with call center systems and basic ticketing platforms like Jira. Hours Required: Monday to Friday 8:30AM to 5:00PM or as needed **NSD maintains a drug-free workplace and performs pre-employment substance abuse testing. Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Us: Pocket Link is a tech company providing supply chain automation software for B2B vendors. We're looking for a dependable, tech-comfortable Customer Support Specialist to join us in delivering excellent service to our clients. What You’ll Do: Respond to customer inquiries via email, phone, and chat Troubleshoot basic technical issues related to our software and Windows-based systems. Assist customers with installations, updates, and configurations Document support interactions and solutions clearly Collaborate with the tech team to escalate complex cases Learn SQL Server basic queries to be able to support more advanced cases. What We’re Looking For: Strong English communication skills (spoken and written) Good computer orientation and basic Windows knowledge (network settings, file systems, etc.) Quick learner with the ability to follow technical instructions. No college degree required – skills, attitude, and reliability matter more Why Join Us? Friendly and supportive team Opportunity to grow with a tech company that values your input Training provided – we invest in your success

Our client is located in Downtown Miami on a hybrid schedule. Responsibilities: Assist financial advisors in managing client accounts and portfolios, ensuring all transactions are processed accurately and timely. Ensure compliance with regulatory requirements and company policies in all interactions with clients. Provide clients with information regarding their accounts, investment options, and financial planning strategies. Collaborate with team members on initiatives to enhance client engagement and satisfaction. Requirements: 4-5 years of experience as a registered client associate Bilingual English and Spanish

Schedule: Mon–Fri, 9AM–6PM Compensation: $18–$20/hr + $500–$1,500/week commissions (top reps crush this) No Cold Calling. Zero Chasing. All Inbound. Tired of dialing for dollars? Every lead you touch is inbound—real people, real interest, real money. Our parent company OWNS the marketing agency, so you’ll never run out of fresh opportunities. Unlimited pipeline. All you have to do is convert. We Don’t Hire Average—We Hire Closers You have a 4-40 license (or want one—we’ll get you there). You love winning, not whining. You know how to turn a warm lead into a raving fan. If you’re just looking for another job, keep scrolling. If you want a seat at the table, keep reading. What You’ll Do (No Fluff): Advise auto, homeowners & business owners on insurance—property, commercial, and more Quote, issue, and renew policies with speed and precision Cross-sell like a pro: flood, life, liability, you name it Own your accounts—answer, solve, close, repeat Stay organized and compliant. No hand-holding here You Bring: Active 4-40 license (FL) Don’t have it yet? Prove you’re hungry—we’ll help you get licensed Bilingual (English & Spanish) Experience is a plus. Killer attitude is a must Sharp closer, smooth communicator, relentless follow-through Tech savvy and allergic to excuses What You Get: $18–$20/hr base (DOE) $500–$1,500/week in commissions (our top reps make more) Extra cash: • $15 per new account • $30 per cross-sell (auto, life, etc.) • $50 per client you refer All leads provided—every call is inbound, unlimited potential Full training & license support if you need it Real promotions. Earn your next level, don’t wait for it No office drama, no dead weight—just a team of winners Ready to Stop Chasing and Start Winning? If you’re hungry, coachable, and want a real shot at high earnings with a pipeline that never ends, let’s talk. Apply now or DM me directly. We’re hiring NOW—seats fill fast.

This is NOT a remote position. Vi at Aventura is located at 19333 W. Country Club Drive, Aventura FL 33180 Responsibilities The Resident Services Specialist may be assigned to work in any of the three Residents Services positions within the department and will be expected to perform the duties of that position. Greets all guests and residents in a friendly manner, striving to know each individual by name and provides excellent service to residents, family members, guests, vendors, and other employees. Provides excellent service to residents, family members, guests, vendors, and other employees. Manages emergency situations based on the Company's safety and disaster policies. Complies with HIPAA and confidentiality guidelines and standards. May perform CPR and render First Aid in emergency situations. Identifies and reports deviations from safe practice. Attends scheduled staff meetings, in-services, and seminars as required. Receives and directs all incoming calls. Operates and manages a variety of systems and technology such as switchboard, fax and copy machines, postage machine, computer, and radios. Responds to emergency response system and other community systems and notifies appropriate staff and proper authorities. Documents response and outcomes. Ensures the security, safety and well-being of all residents, staff, and visitors. Ensures the premises are secure and safe. Conducts assessments of the community to protect assets relative to theft, assault, fire and other safety and security measures. Parks and retrieves resident and guest vehicles according to traffic laws, regulations and community policies. Assists passengers entering and leaving their vehicles in a courteous and professional manner. Assists with resident packages and parcels as needed. Qualifications Ability to assess and conceptualize the security needs of the community and act accordingly, especially in emergency situations. Excellent oral communication skills including a clear speaking voice. Able to read and communicate in English. Demonstrates patience and the ability to deal with the stress and the needs of older adults. Maintains a courteous and professional manner through interactions with others. Excellent organizational skills and ability to manage multiple tasks. Ability to deal with stress and act responsibly with good judgment in an emergency situation. Education: High school diploma or G.E.D. equivalent is preferred. Work Experience: Prior security experience and prior experience in a customer service environment is preferred. Licensure / Certification: Must possess a valid and current driver's license, where applicable. Current American Red Cross CPR and First Aid certifications are required or must be willing and able to become American Red Cross CPR and First Aid certified. External Defibrillator (AED) certification is preferred. OSHA, FEMA and other certifications (e.g. International Foundation for Protection Officers) is preferred. Pay Range USD $17.15 - USD $20.15 /Hr.

We are actively looking to fill an Appointment Setter position with someone who is wanting to master the first part of the sales process, while having opportunities to advance within our company quickly, and in this 2nd fastest growing industry in the United States. Highly driven individuals who have a constant desire for personal and income growth are incredible fits for this position. MUST HAVE: Go-Getter Mentality Excellent Attendance Positive Attitude Self-Motivated Appointment Setter Responsibilities: Generate leads and schedule appointments for product presentations and pitches. Arrange and coordinate meetings between prospective clients and sales reps. Attend sales team meetings and training sessions as directed by management. Scan the social media platforms for new leads. Facebook, Instagram, Emails Accurately document all communication in CRM Follow up with leads converting them to Appointments Other tasks as assigned Track and record homeowner information Incentives Competitive comp plan including incentives and bonuses. Professional work environment and positive company culture. Career growth, leadership, and advancement opportunities. Free training, extensive support, and mentorship programs. Pay: $700.00 - $1,500.00 per week Schedule: Monday to Sunday AM/PM shifts Available Job Type: Full-time Bilingual Preferred Requirements Appointment Setter Requirements: Experience as an Appointment Setter, Sales Representative, or similar is an advantage. Superior customer service, management, and multitasking skills. Computer savvy and capable of learning other computer applications. Exceptional verbal and written communication skills. Attention to Detail Problem Solving Skill Set Benefits Benefits: Dental insurance Health insurance Paid time off Vision insurance Paid Federal Holidays

Are you an experienced customer service professional within the aviation industry, looking to make the next big step in your career? Then come and join our growing team! Jet Luxe is a luxury travel brand responsible for revolutionizing executive travel. Launched in 2020, the company has quickly established itself as a leader in the private aviation sector. Jet Luxe is recognised around the globe for delivering flexible, best-in-class Luxury Travel Management solutions to customers worldwide. Jet Luxe provides exceptional Aircraft Management, tailored made Flight Care Services to thousands of customers every year. The company caters to an elite clientele including aircraft owners, VIP, operators of business jets for corporate, commercial and personal air travel. From the palace to the aircraft, to the destination, anything private jet travel requires, anywhere in the world, we can provide. See the world in Your Own Way. Responsabilities: Manage effective, polite, and prompt communication with high-end clients. Understand and navigate aviation operational requirements and constraints. Work closely with the Sales team to ensure client needs are met and service delivery is aligned. Oversee catering arrangements, ensuring quality and timeliness Organize commercial tickets and hotel reservations for staff and crew. Maintain detailed oversight of clients' flight details and account information Building & Maintaining Client Relationships: As a Flight Care Executive you will be the first point of contact for our clients. As such you will carry the responsibility and honor of representing Jet Luxe to our clientele. You will be expected to create and maintain a strong rapport with clients by understanding their needs, preferences and expectations. Through consistent and proactive engagement whilst ensuring clients feel valued and well-cared-for you will build trust and loyalty. Customer Communications: Handling all client interactions with professionalism, clarity and empathy. This includes responding to inquiries, resolving issues and providing information promptly. Clear and courteous communication helps ensure client satisfaction and enhances their overall experience. Understanding Operational Requirements: Thorough knowledge and experience of the logistics and constraints of aviation operations, including the understanding of flight schedules, regulatory requirements, aircraft capabilities, safety protocols and ground operations. A solid understanding of these elements ensures the ability to anticipate and address potential issues efficiently. Building, ordering and executing catering orders: Coordinating with clients to understand their catering preferences and dietary restrictions, placing accurate orders with catering providers, and ensuring timely delivery. Attention to detail is crucial to meet the high standards expected in private aviation. In conjunction with the Flight Ambassadors, build an unforgettable experience on board, for every client on every flight. Coordinating Travel Requirements for Staff & Crew: Organizing all travel logistics for staff and crew, including booking commercial flights and hotel accommodations. Flexibility and an ability to multitask are key to handle any last-minute changes or issues. Liaising with multiple internal departments: Effective collaboration with various departments such as Sales, Finance and Marketing. The role requires clear communication to coordinate efforts, share information and resolve any inter-departmental issues. Working seamlessly with different teams ensures a cohesive approach to service delivery and helps maintain the high standards of the company. Requirements Minimum three years experience in a client service role Fluent in English with excellent communication skills Proficiency in other languages is highly desirable, especially Spanish and French Attention to detail to ensure precision on all tasks Ability to work under pressure & multitask Amenable to constant changes and/or last-minute changes Exceptional Client Services Skills Ability to analyze and solve problems in a fast-paced environment Strong organizational and communication skills Strong understanding of aviation operations and constraints Strong interpersonal skills to interact with clients, team members and stakeholders Proactive & Flexible attitude Passionate & Enthusiastic Ability to work both independently and within a team

Are you ready to make a difference with every phone call? Join our vibrant call center team as a Customer Experience Specialist! In this role, you'll be the friendly voice that guides our customers through their inquiries, transforming challenges into delightful home solutions. You'll connect with people from all walks of life, providing top-notch support and building lasting relationships. With a focus on creativity and teamwork, every day will bring new opportunities to shine and showcase your problem-solving skills. We're not just looking for employees; we want passionate individuals who thrive on making connections and delivering exceptional service! If you're ready to embark on a rewarding journey where your contributions truly matter, apply now and help us create unforgettable customer experiences! NO COLD CALLING!!!!!! ALL INBOUND, INTERESTED CLIENTS. Supervisory Responsibilities: No Essential Duties, Functions, and Core Accountabilities: Schedules meetings between prospective clients and sales representatives Keeps a detailed log of calls including those that are not answered Attempts to contact prospective clients whom they have been unable to contact Inform the manager of recurrent product related complaints that warrant addressing. Accurately document all communication in CRM Attend sales team meetings and training sessions as directed by management. Follow up with leads converting them to Appointments Other duties as assigned. Requirements Requirements, Education, Qualifications, Skills, and Experience High school diploma or equivalent. Must speak fluent Spanish . Excellent communication, interpersonal and computer skills, have outstanding listening and attention to detail, excellent phone etiquette, professional and courteous disposition, and be persuasive and results-oriented. Ability to maintain the confidentiality of company and partner information. Experience in cold calling, cold messaging, or cold emailing. Have basic entrepreneurial traits, including high-level logical thinking and problem-solving.

Job DescriptionROLE DESCRIPTION: State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: Greet clients, answer phone calls, respond to emails, and handle client inquiries. Manage schedules, book appointments, and maintain office supplies. Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed. Enter client information into the agency management system and update records as necessary. Handle billing inquiries, process payments, follow up on overdue accounts. Act as a liaison between clients and agents, ensuring clear and effective communication. Assist in organizing marketing events, preparing promotional materials, and managing social media accounts. Provide preliminary assistance to clients in the claims process, ensuring proper documentation and communication with claims adjusters. BENEFITS: Monthly Bonuses based on performance Opportunity for advancement Paid time off Health Insurance Retirement Plan Training & development QUALIFICATIONS: Must be able to obtain FL 4-40 Customer Representative License Previous insurance experience preferred (State Farm) Previous administrative or customer service experience, preferably in an insurance or financial services setting. Proficiency in Microsoft Office Suite and familiarity with agency management software. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Friendly and professional demeanor with a strong focus on customer satisfaction. High level of accuracy in data entry and document preparation. Ability to work independently, handle client issues, and find effective resolutions. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Property Description Margaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career. Located on the iconic Hollywood Beach Broadwalk in Florida, our resort offers a laid-back, tropical paradise atmosphere with exceptional amenities and renowned guest service. As a team member, you will have the chance to work in a fun and energetic environment, providing personalized service to our valued guests. With opportunities for career advancement, ongoing training, and a supportive work culture, Margaritaville Hollywood Beach Resort is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to creating unforgettable experiences for our guests. Apply now and take the next step in your hospitality journey with Margaritaville Hollywood Beach Resort! #Margaritaville #HollywoodBeachJobs #HospitalityCareers #ResortJobs #TeamMargaritaville #BeachLife Overview We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! Qualifications High school diploma or equivalent Previous experience in hospitality or customer service preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Excellent organizational skills and attention to detail Basic computer skills and experience with reservation software Ability to work flexible hours, including weekends and holidays Positive attitude and willingness to learn and grow in the role Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Job DescriptionDescription: The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience. The retention specialist will play a pivotal role in promoting GMC’s offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey. Essential Job Responsibilities Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model. Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options. Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process. Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets. Regularly update customers on new GMC models and special offers that complement their trade-in opportunities. Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis. Education/Requirements: High School Diploma or GED. Proven experience in sales, customer service or customer retention within the automotive industry is preferred. Strong understanding of GMC products, services and the Trade Up program preferred. Knowledge of automotive financing and trade-in processes preferred. Strong written and verbal communication skills required. Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously. Familiarity with CRM systems and customer data management tools. Positive attitude. Strong work ethic. A valid driver's license and 3+ years of clean driving record are required. Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About Schumacher Automotive Group Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do. Requirements:

Welcome to Palm House, where modern luxury meets timeless elegance in the heart of Palm Beach. Located on the prestigious Royal Palm Way, just a short stroll from the pristine beaches, iconic Worth Avenue, and the Royal, Palm House is set to become a new symbol of refined hospitality on this storied island. Our 79-room property is not just a hotel; it's a destination-a place where the charm of Palm Beach's rich history blends seamlessly with a fresh, contemporary vision of luxury living. At Palm House, we are dedicated to crafting bespoke experiences that reflect the unique desires of each guest. From the moment guests step into our vibrant Palm Bar, adorned with exquisite Murano glass chandeliers, to relaxing by our serene Sunset Pool Deck or unwinding in our expansive, elegantly designed suites, every detail is thoughtfully curated to create an atmosphere of relaxed exclusivity and personalized service. Our mission is to honor the enduring allure of Palm Beach while establishing new traditions for the next generation of discerning travelers. As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary. Whether you're a seasoned hospitality expert or looking to start your career in a luxury yet unstuffy environment, we offer a dynamic environment where your talents will be recognized, and your contributions will help shape the future of luxury hospitality in the Island, Explore our career opportunities and join us in our mission to set a new standard of excellence in Palm Beach. At Palm House, you'll not only be part of a team-you'll be part of a legacy. Job Summary: The Reservations Agent is responsible for managing guest reservations, providing exceptional customer service, and ensuring a seamless booking experience. This role involves handling inquiries, processing reservations, and coordinating with various departments to meet guest needs. The ideal candidate will demonstrate strong communication skills, attention to detail, and a passion for hospitality. Key Responsibilities: Reservation Management: Process guest reservations via phone, email, and online platforms, ensuring accuracy and attention to detail. Update and maintain the property management system with reservation details, including special requests and preferences. Customer Service: Provide excellent customer service by responding to inquiries regarding rates, availability, and hotel policies. Assist guests with modifications or cancellations of existing reservations and resolve any related issues. Collaboration: Work closely with the Front Office team and other departments to ensure guest preferences and requirements are met. Communicate effectively with housekeeping and maintenance teams regarding special requests or needs. Promotions and Packages: Stay informed about current promotions, packages, and hotel offerings to effectively communicate these to guests. Assist in upselling services and amenities to enhance the guest experience. Reporting and Administration: Generate daily and weekly reports on reservations and occupancy levels for management review. Maintain accurate records of guest interactions and transactions. Qualifications: Previous experience in a reservations or customer service role, preferably in the hospitality industry. Proficient in computer systems, including property management software and Microsoft Office Suite. Strong verbal and written communication skills. Ability to work in a fast-paced environment and manage multiple tasks efficiently. Detail-oriented with a customer-focused mindset. Physical Requirements: Ability to work flexible hours, including evenings, weekends, and holidays as needed. Comfortable sitting for extended periods while working at a computer. Palm House, is our first property in US under the Iconic Luxury Hotels Collection, part of L+R Hotels. L&R Hotels is a family-owned business, headquartered in London, and our multi-cultural, global business manages a 23,000 room portfolio that spans the UK, Continental Europe, the US and the Caribbean. It is exceptionally diverse - from select service hotels to award-winning five-star assets and spectacular leisure resorts in the world's most exclusive locations. We are a dynamic, highly motivated global private investment company, creating lasting value for investors and communities. Our approach is innovative, commercial and entrepreneurial.

Job Details The Colony Palm Beach - Palm Beach, FLDescription Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and discriminating travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit ***************************** The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Assist guests with booking and confirming reservations. Responsible for providing attentive, courteous and efficient service to all guests and callers. ESSENTIALS JOB FUNCTIONS: Consistently offer professional, courteous and engaging service. Ensure that all calls are responded to within 3 rings and using correct greeting and telephone etiquette. Follow sales standards to achieve revenue goals according to company guidelines. Provide accurate and thorough information on the resort's accommodations, packages, promotions, services, and amenities. Assist guests with planning and booking hotel, restaurant, packages and promotions. Book and enter room reservation requests using the Property Management System. Assign specific accommodations based upon feature and/or location requests. Assist guests with inquiries about hotel facilities in an informative and helpful way. Maintain complete knowledge of: All hotel features/amenities/services and hours of operations. Room availability and daily house count. All hotel restaurant food concepts, menu price range, dress code and ambiance. All hotel room types, number/names, layout, appointments, amenities and locations. All hotel room rates, special packages and promotions. Local events, attractions, holiday schedules. Transfer calls, respond to guest inquiries. Update reservations ensuring an excellent and memorable guest experience. Responsible for keeping accurate records about bookings, payments, and any additional information that hotel staff might need when interacting with a guest. Process payments and send payment information and confirmations to the guest. Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities and amenities. Assist the Sales Department with room blocks and group bookings. Enter rooming lists while ensuring accuracy, as required. Provide support to guests who have already made a travel purchase by confirming, changing or canceling reservations. Assists the Reservations Manager in the daily operations when needed (group room blocks, room moves, guest requests, and other Reservation responsibilities). Fully comprehend and be able to operate all relevant aspects of the hotel PMS and Restaurant reservation system (eg. Opentable or Resy). Must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees. Monitor and respond to guest complaints following the instant pacification procedure and hotel's standards. Monitor and maintain cleanliness and working condition of departmental equipment/supplies. Maintain knowledge of all safety and emergency procedures, and accident prevention policies. Report accidents, injuries, and unsafe work conditions to the supervisor or manager. Successful completion of all required trainings/certifications. Ensure that the appropriate level of confidentiality and security for all guest and company information is achieved, aiding in creating a feeling of comfort and confidence for guests. Comply with quality assurance expectations and standards. Perform other duties as assigned by supervisor. SECONDARY FUNCTIONS: Assist Front Desk staff with any walk-in same day reservations. Perform other duties as assigned by manager or Director of Sales. Qualifications QUALIFICATIONS: Ability to enforce hotel's standards, policies and procedures Ability to prioritize and organize work assignments. Ability to be a clear thinker in pressure situations and exercise good judgments. Ability to work well under pressure. Excellent communications skills. Ability to maintain personal hygiene. Ability to work quick and efficiently. Ability to focus on time sensitive guest requests and tasks. Ability to understand guest inquiries and provide responses. Ability to focus attention on guests' needs. Ability to remain stationary at assigned post for extended periods of time. Ability to maintain confidentiality of guests and pertinent hotel information. Ability to ensure security of guest room access and hotel property. Ability to work with minimal supervision. Ability to ensure security and confidentiality of guest and employee information and materials. Ability to work cohesively with other departments and co-workers as part of a team. Physical Requirements Prolonged periods of sitting. Ability to remain stationary at assigned post for extended periods of time. Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 30 lbs. Education/Experience Requirements: High School Diploma or equivalent. 1 year of hotel reservations experience, preferably in a luxury hotel/resort. Thorough knowledge of hotel services and amenities. Availability to work holidays, weekends and periods of high demand. Computer Skills - Proficient with Microsoft Office Suite or related software. Proficient with a hotel PMS and Switchboard PBX. Oral Comprehension - demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - communicates effectively in writing as appropriate for the needs of the audience. Excellent guests service skills. Excellent telephone etiquette skills. Ability to heavy volume of phone calls. Ability to focus attention on guest needs, remaining calm and courteous at all times. Previous data entry experience. Desirable: Previous guest service experience in a luxury hotel/resort. Previous five-star guest service training. Fluent in a secondary language. Sales experience. Previous experience with Open Table or RESY reservation system.

Reservations Agent Department: Sales & Marketing The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations, and answer questions on rates, hotel facilities, services, and special promotions. Job Specifications Qualifications Minimum 1-year experience in Reservations, Sales, or Front Office experience at a comparable quality property preferred Must speak English fluently. Bilingual Spanish, Portuguese, and French preferred Knowledge of Opera a plus General knowledge of hotel departments preferred Excellent communication skills - oral and written Excellent communication skills, including the ability to speak, read and write fluently in English. Being Bi-lingual is a plus. Excellent guest service skills; Strong Customer Service background. Ability to work a flexible schedule to include weekends and holidays Job Duties Job Specific Answer all phone calls routed to the reservation department and assist the caller using proper phone technique. Use proper selling techniques and maintain the utmost professionalism while personalizing each call. Process all reservation requests, including changes and cancellations, by phone, fax, or other channels. Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs. Must maintain a basic knowledge of revenue management techniques and must realize their impact. Assist with monitoring room inventory when Revenue Manager is not present. Run arrival reports from all channels and ensures all reservations have been entered correctly. File and organize all paperwork. Work closely with Front Office and Sales Department. General Promotes and applies teamwork skills at all times. Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance. Is polite, friendly, and helpful to guests, management, and fellow Team Members Executes emergency procedures in accordance with hotel standards. Complies with required safety regulations and procedures. Attends appropriate hotel meetings and training sessions. Maintains cleanliness and excellent condition of equipment and work area. Complies with hotel standards, policies, and rules. Recycles whenever possible. Remains current with hotel information and changes Complies with hotel uniform and grooming standards Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.

Groot Hospitality employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast-paced multicultural environment. We are always looking for passionate people who embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances and rewarding career experience. As a Reservationist, you help set the standards by which our venues are judged in your disposition and attitude towards the guest. Good communication skills are a must. Your working relationship with the entire staff is vital to the operation of the call center. You must be able to anticipate guest needs and communicate those needs to your colleagues and manager. You will often be asked to take care of the problem yourself. A good Reservationist always needs to have a positive attitude and maintain that attitude in any situation. Due to the nature of our business, this position requires us to work weekends and holidays. The day-to-day responsibilities include but are not limited to: Receive and follow through on all reservation requests, changes, and cancellations received by phone, email, or 3rd party request. Be knowledgeable about the group's venues. Identify guest reservation needs and determine the appropriate room type. Verify availability for the restaurant. Explain guarantee and cancellation policies to callers. Accommodate and document special requests. Follow sales techniques to maximize revenue. Input and access data in the reservation system Ensure the highest level of guest satisfaction by offering attentive service to every guest and associate. Anticipate potential issues and problems and engage proactively to avoid them. Resolve guest problems quickly, efficiently, and courteously. Listen carefully to understand all guest requests, respond appropriately, and provide accurate information. Remain up-to-date and familiar with procedures. Step in for other staff as needed. Attend staff meetings as needed. Other duties as assigned by supervisor or other management. Requirements • Performs work well with accuracy, speed, and attention to detail. • Clear and thorough communication skills • Excellent problem-solving skills • Can work on own as well as part of a team. • Patience and customer-oriented approach • Excellent people skills with a friendly attitude • Responsible and trustworthy • Able to work well in stressful, high-pressure situations. • Ability to multi-task • Ability to maintain the confidentiality of guest information. • Ability to follow directions thoroughly and work with minimal supervision. • Ability to comprehend and use a computerized reservation system. • Available for flexible scheduling to meet the needs of the department. Teamwork is the cornerstone of our company philosophy. You are expected to work with other reservationists as a team. You are also likely to work with managers and colleagues when necessary. Here are some things you can do to help promote that teamwork. • Communicate with respect to your team any pertinent information that may affect the guest experience. • Communicate with management if you see any issues that could affect the guest's experience. • If something is not in the correct place, fix it. • Basically, do what needs to be done without being asked. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

The Reservation Agent will handle all incoming and outgoing calls with efficiency and professionalism. Essential Duties and Responsibilities Previous Experience- Timeshare/Hotel, Travel Agent, Customer Service/Hospitality. Professional, Strong inter-personal skills, with an ability to effectively communicate in English and Spanish both verbally and in writing. Ability to think quickly and strategically to solve problems with exceeding expectations as the result. Adapt to change with ease and able to handle many tasks simultaneously. Handle high volume of incoming and outgoing calls. Proficient in typing, Microsoft Word, Excel and PowerPoint, etcetera. Must have flexible availability and can work with rotating weekends. Education and/or Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE/D/V

The Private Wealth Client Associate plays a critical support role within a broker-dealer environment by assisting Financial Advisors in delivering exceptional service to clients. This position is ideal for a FINRA-licensed professional who is detail-oriented, proactive, and client-focused, with a strong understanding of investment products and brokerage operations. Key Responsibilities: Serve as the primary point of contact for client inquiries, ensuring prompt and accurate responses. Support Financial Advisors in account management, client onboarding, and investment transactions. Prepare, process, and follow up on client documentation including new account paperwork, asset transfers, and service requests. Execute trades as directed by Financial Advisors (if licensed and authorized). Maintain compliance with FINRA, SEC, and internal policies and procedures. Assist with client reporting, account reviews, and preparation of meeting materials. Maintain CRM and client databases with up-to-date information. Support marketing efforts such as client events, newsletters, and client communications. Requirements: Active FINRA Series 7 and 63 (or 66) licenses preferred. 2+ years of experience in a client service or sales support role within a broker-dealer or wealth management firm. Strong knowledge of investment products, brokerage operations, and compliance regulations. Proficient in Microsoft Office Suite and client management systems (e.g., Salesforce, Pershing, Fidelity, Schwab). Excellent communication, organizational, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.

Exciting opportunity to join an established and growing financial services firm with significant operations in Miami. This role will support a top producing Brazilian focused team and have strong opportunities for career growth. Responsibilities: Assist the team with all non-sales related functions: Opening new accounts, ACATs, money movement, etc. Prepare meeting documents and other materials. Schedule meetings for team utilizing our group’s various applications Respond to client questions regarding accounts, policies, and procedures. Review daily activity and reconcile current client activity, fund transfers and previous day’s activity to ensure accuracy. Process client requests (wires, checks, journals, etc.). Process client paperwork (including communicating directly with clients to obtain all information needed) Assist with establishing online access for statements, confirms, proxy materials and other services. Attend compliance and continuing education training sessions as required by regulatory agencies and the firm. Various related duties Requirements: Bachelors degree 3+ years of relevant experience Active Series 7 Bilingual English/Portuguese

Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart of Boca Raton's thriving business park district. Employees are valued at NSD and enjoy a fun corporate culture, a supportive leadership team and excellent benefits. Position Summary: Tier 1 Client Relations Representatives are the frontline ambassadors of the company. They play a critical role in managing initial client/member interactions, triaging concerns, collecting actionable feedback, and monitoring key accounts to maintain service excellence. Duties and Responsibilities: Answer incoming phone calls and assist with general questions or concerns related to services, billing, or account status. Submit and categorize Jira tickets for issues requiring further investigation, ensuring accurate information is captured for efficient handoff. Proactively contact members to follow up on survey responses, clarify feedback, and document key insights for internal improvement. Perform daily DID (Direct Inbound Dialing) checks for platinum accounts to detect and address service issues proactively. De-escalate member concerns to prevent them from progressing into formal complaints or escalations. Track patterns in call reasons and flag recurring concerns to Tier 2 or management. Educate members on self-service tools and resources when appropriate to promote efficient resolution. Skills and Experience: Strong verbal communication and customer service skills to build rapport and trust quickly. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. High attention to detail and accuracy in documenting member interactions and issue categorization. Empathy and active listening to support positive client/member experiences. Familiarity with call center systems and basic ticketing platforms like Jira. Hours Required: Monday to Friday 8:30AM to 5:00PM or as needed **NSD maintains a drug-free workplace and performs pre-employment substance abuse testing. Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.