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Customer Service Advisor Jobs in Salinas, CA

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Customer Service Specialist
  • Fingerprinting & Mail Services Specialist

    Postscan Mail

    Customer Service Advisor Job 13 miles from Salinas

    Certifix Live Scan and PostScan Mail are leading providers of digital fingerprinting and virtual mailbox services across the U.S. At our Monterey office, we're offering a unique hybrid role that supports both our biometric fingerprinting operations and our secure mail processing services. We are looking for a dependable and detail-oriented Fingerprinting & Mail Services Specialist to join our team. This individual will play a critical role in supporting customers who need background checks and mail handling services in a professional, secure environment. Office address: 140 West Franklin St., Monterey, CA 93940 Employment is contingent on obtaining CA DOJ Finger Rolling Certification Fingerprinting Duties (Live Scan & Ink Card): Perform electronic fingerprint scans using our Live Scan system. Collect and verify identification documents from applicants. Provide ink fingerprinting services (FD-258 cards) as needed. Ensure fingerprinting submissions are accurate and complete. Maintain confidentiality and comply with DOJ/FBI privacy and security guidelines. Mail Services & Processing: Receive and sort incoming mail and packages. Scan mail items into our virtual mailbox platform. Process customer requests: open & scan, forward, shred, recycle, etc. Assist with outbound shipping via USPS, FedEx, or UPS. Monitor inventory of envelopes, labels, and shipping supplies. Customer Service: Greet and assist walk-in customers. Answer questions about fingerprinting and mailbox services. Schedule appointments and handle payment transactions. Maintain a professional and welcoming office environment. Qualifications High school diploma or equivalent. Excellent communication and organizational skills. Basic computer proficiency and comfort using online tools. Strong attention to detail, especially with handling sensitive data. Ability to work independently and manage multiple responsibilities. Prior experience in customer service, shipping/mailroom, or biometric collection is a plus. What We Offer Competitive hourly pay. On-the-job training and DOJ certification support. Opportunities for growth within the company. A professional yet friendly work environment. Flexible scheduling for part-time candidates. Bilingual (English/Spanish) is a plus, but not required. Must be eligible to pass a background check and DOJ certification process. Benefits 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Job Type: Full-time Pay: $17.00 - $19.00 per hour Shift: Monday-Friday; 9:00am-5:30pm Work Location: In person REQUIRED
    $17-19 hourly 6d ago
  • Customer Complaint Specialist

    Wilson 3.7company rating

    Customer Service Advisor Job 30 miles from Salinas

    Ensure prompt complaint investigations that are thorough, accurate, detailed, and timely. Work with other departments such as R&D, production, maintenance, regulatory, and engineering to investigate root cause for critical complaints and identify corrective actions to prevent reoccurrence. Collect information, by reviewing batch records, retain samples, deviations, nonconformances, etc. to ensure proper documentation and closure of each complaint. Communicate with consumers and customers to obtain information pertaining to active investigations. Monitor incoming customer complaint samples and conduct sample review and evaluation, which may include processing potentially contaminated complaint samples according to procedure. Ensure accurate and timely data entry of complaint files. Follow-up as needed to ensure complete and accurate complaint files. This could include follow-ups with other departments about implemented corrective actions or assistance needed from other departments to identify the root cause. Write customer response letters upon completion of complaint investigations that include relevant information, including customer requested information. Drive continuous improvement of the complaint process. Communicate in professional and courteous manner. Elevate issues to management as appropriate, including complaints that are trending upward or are out of trend, are the result of serious adverse events, or are of unacceptable risk level.
    $42k-55k yearly est. 2d ago
  • Customer Service Representative

    Azazie, Inc.

    Customer Service Advisor Job 44 miles from Salinas

    About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Summary: Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels. * Please note: We are only recruiting local candidates at this time to accommodate a hybrid-based schedule. The employee will come into San Jose location 3 times a week Schedule: Tuesday - Saturday 6:00AM - 3:00PM & 7:00AM - 4:00PM Responsibilities: As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role: Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed. Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours. Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us. Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns. Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively. Competency and initiative to meet and exceed the department metrics and individual performance goals. Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry. Skills/Talents you have: Analytical, problem solver and critical thinker. Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy. Team player that is willing to take initiative to support customers, other agents and supervisors. Adaptability to thrive in a fast-paced ever changing work environment. Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers. Positive attitude with a desire to learn and share ideas in a collaborative work environment. Clear and concise communicator within customer interactions and across different departments. Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results. Excellent time management skills. Customer-focused with strong interpersonal and tech savvy skills. Qualifications: Customer Service Experience: 1 year (Preferred) Fluency in English. Additional languages is a plus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application) Experience with AI Intercom, Slack or other CRM software is a plus. Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software. Excellent written and oral communication skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs. Customer-focused and can demonstrate mastery of customer service skills. Ability to maneuver between multiple tasks. Benefits: 100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period Paid vacation days and sick leave Paid Holidays + Floating Holidays 401k Free snacks and drinks in office Employee discount Gym access in office building Company engagement events Monthly departmental CS appreciation lunches Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $32k-42k yearly est. 2d ago
  • Client Service Specialist-Commercial Landscape

    Bellavista Landscape Services Inc. 3.9company rating

    Customer Service Advisor Job 44 miles from Salinas

    The Client Service Specialist is responsible for supporting client relationships and facilitating internal team collaboration efforts. Structure Full-time, non-exempt position Reporting Location: 920 Lincoln Ave, San Jose, CA 95125 Reporting Schedule: 6:30am - 3:00pm Salary Range: $33.65/hr to $43.50/hr Functional Roles and Responsibilities End-to-End Client Meeting Management Meeting scheduling and confirmation, calendar coordination with internal and external entities Meeting agenda & packet preparation - agenda, supporting documents Take comprehensive notes and photos during meeting Post-meeting follow-up - packet update and distribution Delegate and communicate follow-up action items internally and with external vendors Close the loop on all pending items Client Deliverable Development Landscape maintenance proposals Presentation decks Simple QuickBooks proposals Property service/operations maps Newsletters Work Order & Job Management Manage work order email address, tracking sheet and all work order communication with clients and internal team Ensure all work orders are complete, communicate with customer Plant and material ordering for small enhancements and installations Accounts receivable management Marketing & Client Relations Industry membership management Coordination and registration of industry events Support of development and execution of educational programming Development and execution of client relations events Social media support Giveaway inventory management in San Jose office Office Administration Ordering, management and organization of supplies for San Jose office Lead facilities management for San Jose office - vendor management, etc. Success Behaviors Has a positive attitude Takes initiative to improve performance Provides creative solutions Has proactive approach to their job, stays organized Team player Physical Requirements The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to: Regularly sit, type, and use the computer and mouse for prolonged periods Occasionally lift and/or move up to fifty (50) pounds Regularly operate a vehicle to travel to and from work locations Maintain a valid driver's license Metrics for Success Proper scheduling and completion of the scope of work while satisfying the customer expectations Client Retention Enhancement sales generation Provides exemplary customer service through superior communication Fosters teamwork with all operations and administrative staff members
    $33.7-43.5 hourly 6d ago
  • Educational Services Specialist - Confidential

    California Department of Education 4.4company rating

    Customer Service Advisor Job 44 miles from Salinas

    * Letter of Introduction * Letter(s) of Reference * Resume Requirements / Qualifications About the Employer Our Vision Evergreen Elementary School District, in partnership with the community, will be a place where teachers, staff and students are partners in developing each student's unique potential. Our Mission Evergreen Elementary School District, in partnership with the community, provides all responsibility and a commitment to academic and civic excellence. Job Summary Job Summary Under the Direction of the Assistant Superintendent of Educational Services. Assists in the coordination, management, and evaluation of the District's Educational Services program. View For more information about this position, go to the pdf file here *************************************************************************** Description***********7236514.pdf
    $54k-77k yearly est. 8d ago
  • Customer Service Advisor

    Radius Recycling

    Customer Service Advisor Job In Salinas, CA

    div div div pResponsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful./p pstrong Essential Functions: /strong/p ul li Promote the Pick-n-Pull Safety Culture./li li Be a team player. Work as a member of the team to help the team achieve its goals./li li Maintain a high level of integrity./li li Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions./li li Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times./li li Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc./li li Follow all company policies and procedures./li li Identify when customer interaction requires assistance from management./li li Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business./li li Additional duties as assigned./li /ul /div /div /div div div /div div pstrong Qualifications:/strong/p ul li Must work safely at all times./li li Must have good people skills with an outgoing friendly positive attitude./li li Able to work retail hours including overtime, weekends and holidays./li li Must have reliable means of transportation./li li Must be able to read, write, and speak in the English language./li li Bilingual in Spanish a plus, but not required./li li Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts./li li Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers./li li Previous experience in a retail environment preferred but not required./li /ul pstrong Physical Activities Required to Perform Essential Functions:/strong/p pStanding, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions./p ul li Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties./li li Vision must be sufficient to perform job functions safely as described above./li li Able to work on feet (stand and walk) for assigned work shift./li /ul pstrong Job Conditions:/strong/p ul li Exposure on a regular basis to outdoor weather conditions./li li Exposure to occasional noisy conditions and machinery operation./li /ul p /p pstrong PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required./strong/p pstrong /strong All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older./p pRadius Recycling participates in e-verify for all U.S. new hires./p pAn offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check./p pAll new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees./p pAs an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law./p /div /div
    $32k-41k yearly est. 11d ago
  • Strategy & Consulting - Global Network CR - SONG - Marketing Transformation - Customer Data Platform Manager/Consultant/Analyst

    Accenture 4.7company rating

    Customer Service Advisor Job 44 miles from Salinas

    Join Our Global Consulting Network and Expand Your Horizons! Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management. Why Choose Us? Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices. Specialized Development: We don't just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise. Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It's not just about meeting expectations; it's about exceeding them and making a significant impact. Innovation at the Core: At the Global Network, innovation isn't just a buzzword-it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world. We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity. Practice: Strategy & Consulting Global Network Song Areas of Work: Customer Data Platform, MarTech Location: San Jose, Costa Rica Basic qualifications: Master of Business Administration / Post Graduate Diploma in Management, Marketing platform Certifications such as Adobe Experience Platform, Salesforce Marketing Cloud, Tealium Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within on Accenture's Strategy & Consulting Global Network Song practice. The Practice - A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing, Sales and Service, Commerce. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting business metrics in a positive manner. The Customer Data Platform Manager is a mid-level position within the Marketing transformation vertical of Accenture GN Song. The key responsibilities as Customer Data Platform Manager will include the following: * Conduct assessment of client's current data management and Customer Data Platform (CDP) capabilities. Provide recommendations on optimizing the current stack and develop use cases to improve utilization. * Gather business requirement and strategize and build client's digital marketing data management program that delivers high performance profiles for segmentation, personalization & activation across Digital channels. * Identify different data sources, approaches to enrich customer profiles/segments in CDP (customer data platforms) and define use cases across multiple channels/destinations. Design Data cleaning, transformation, and integration approach from various data sources into CDP. * Evaluate and recommend new ways of data management through CDP and how it connects into the broader marketing technology landscape (campaign management and insight generation). * Identify, scope and partner with technology solution providers, client's IT, BU teams, compliance, and marketing agencies to deliver the best solution meeting the needs of our clients. * Plan, design, implement & integrate CDP solutions such as Adobe Experience Platform - RT CDP and work with partners to leverage various data management capabilities offered these solutions. * Understand and convey the impact of regulations like CCPA, GDPR and client's own internal or industry regulation on data gathering and management. Should be able to guide towards privacy by design, consent management for customer profile activation across digital marketing channels. * Understand and design integrations (including API based/ file-based integrations) b/w tools/platforms of different vendors/ MarTech/AdTech components/ data sources. * Stay abreast of MarTech landscape & engage ecosystem players/vendors to ensure best in class digital audience management capabilities for clients. Propose and conduct pilots as needed. * Develop and manage a team of CDP specialists by managing key tasks such as work allocation, time management, project SME support, hiring, training etc. * Aside from client delivery, the selected candidate will also drive business development efforts and thought leadership in the Martech, CDP and other digital marketing platform space. Key Skills: * Excellent oral and written communication skills * Creating and maintaining client relationships * Strong understanding of Marketing processes, data management, data strategy, data integration, marketing & Advertising technologies and their integrations with other technologies * Partner with technology solution providers and marketing agencies to deliver the best solution meeting the needs of our clients. * Strong project management skills: ability to mobilize and organize across multiple stakeholders (client and internal) and projects. In addition, to excel at the role, you will also need to have: * An ability to work with the leadership to support business development and thought leadership. * Data-driven mindset within proven utilization of information to drive decisions, calibrate and results. * Strong communication and presentation skills to share the perfect pitch with key stakeholders. * Strong client handling skills to develop, manage and deepen relationships with key stakeholders. * Team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals. * Ability to work effectively in a remote, virtual, global environment. * Ability to work in a fast paced and unstructured environment. * Ability to learn new and understand new tools/solutions. * Identify new opportunities, develop solutions and own proposals end to end. * Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the offering. #LI-LATAM Qualification Your experience counts! * Availability to travel may be required. Bachelor's degree completed; MBA is highly desirable. * Proven working experience (between 3 to 10+ Years) in Marketing and digital data management/ audience management with tools like Adobe experience platform (RT CDP), Oracle unity, salesforce CDP, Tealium etc. and relevant marketing technology solutions (including implementations), particularly within the industry (E-Commerce, Retail, Telecom, Pharma, Banking etc.) * Profile & segmentation: Experience building Data management platform capability preferably with tools like Adobe Audience Manager to generate profiles & segments for onsite and paid media activation. * Data Partnerships: Identify and build capabilities that enable access to 2nd as well as 3rd party data for activation. This may typically include building secure 2nd party data exchange and activation capabilities, partnership automation platforms, etc. * Analytics & Insights: Experience with CDP inbuilt analytics and modelling capabilities to drive insights/ enriched profiles. Experience of integrating external model outputs into the CDPs. * MarTech ecosystem: Able to guide and deliver integration of customer profiles and segmentation across MarTech tools like SFMC, Google 360, Adobe Marketing cloud, Real time interaction management tool, Sprinklr for social media, etc. to build end to end customer focused MarTech stack. * Experience in ad tech & web/app analytics & their implementations such as cross device and omnichannel consumer experience, paid media (E.g. DSPs, Google, FB etc.) and owned media platform integrations, web/app analytics tools, Omniture, campaign tracking & attribution tools, firebase, Appsflyer also beneficial. * Working knowledge of ad serving tools, programmatic channels, tag management platforms (GTM, Launch, Tealium etc.) * Experience working with Ads data hub, ad platforms and their API' s i.e., Google API, Facebook conversion API etc. What's in it for you? * An opportunity to work on transformative projects with key G2000 clients * Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. * Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional. * Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization Locations
    $88k-125k yearly est. 39d ago
  • Retention & Expansion (Cross-sell) (Manager)

    Grant Thornton 4.6company rating

    Customer Service Advisor Job 44 miles from Salinas

    Grant Thornton is seeking a Retention & Expansion (Cross-sell) (Manager) to join the team. Approved office locations can be found below. As the Retention & Expansion Experience Manager in our Connected Sales & Marketing function, you will get the opportunity to design and optimize post-sale client experiences during the retention & expansion phase of our client journey. You will be responsible for designing end-to-end client-centric experiences that are intuitive, thoughtful, pragmatic, and follow UI/UX design best practices. You'll design these experiences using the direct perspectives of external clients and internal clients (including firm leadership, staff, etc.). You'll collaborate with cross-functional teams to translate designs into technical requirements to implement and deliver the experience. From day one, you'll be empowered by our collaborative culture and platforms to create meaningful experiences that resonate with clients and deliver measurable business outcomes. Your Day-to-Day May Include: + Leading the design of end-to-end experiences for the retention & expansion stage (post-sales) + Analyzing customer insights (from external and internal clients) and behavioral data to identify pain points and opportunities for experience optimization + Creating user flows, journey maps, and experience specifications that guide implementation across platforms + Soliciting feedback and updating design iterations + Translating complex business requirements into intuitive, brand-aligned experience solutions and technical requirements + Partnering with Platform teams, Analytics, or others to translate experience designs into technical requirements for web, CRM, marketing automation, third-party platforms, etc. + Collaborating with Experience counterparts to ensure seamless transitions and integration across the full client lifecycle + Communicating experience to business stakeholders through intuitive presentations and consumable deliverables + Staying current on industry best practices and emerging trends in B2B client experience design + Other duties as assigned You Have the Following Technical Skills and Qualifications: + Bachelor's degree in Marketing, Business, CX Design, or related field; MBA or Master's degree preferred + 4-6 years of experience in client/customer experience design, digital marketing, or strategy consulting + Demonstrated expertise in journey mapping, service design, and user experience methodologies + Strong understanding of marketing technology platforms including CRM, marketing automation, and content management systems + Experience with data analysis and using insights to drive experience improvements + Excellent communication skills with the ability to translate complex concepts for diverse audiences + Exceptional project management capabilities and attention to detail + Strong leadership skills with experience managing small teams and influencing cross-functional partners + Strategic thinking with the ability to align experience designs to business objectives + Can travel as needed The base salary range for this position in the firm's Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $104,000 and $156,000 per year. The base salary range for this position in the firm's Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $112,300 and $168,500 per year. The base salary range for this position in the firm's San Francisco, CA and San Jose, CA offices only is between $119,600 and $179,400 per year. About Us At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the Team The team you're about to join is ready to help you thrive. Here's how: - Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site. - Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household. - We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at ****************** - When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at ****************** Here's what you can expect next: If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at ******************. Benefits: We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: ********************************************************** + Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period. + Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave. Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation. Additional Details: It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact ************. For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
    $119.6k-179.4k yearly 60d+ ago
  • Reservations Sales Agent (Full Time)

    Pebble Beach Resorts 4.5company rating

    Customer Service Advisor Job 15 miles from Salinas

    The Reservations Sales Agent is responsible for maximizing sales to high-end luxury travelers. This individual will proactively maintain and follow-up on leads generated from interested callers. We are looking for individuals who are sales-oriented, can provide high quality customer service, and consistently exceed the expectations of our guests by planning a once in a lifetime experience. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Proven track record with sales in a results-oriented environment. * Ability to work in a luxury-oriented, high-volume call center. * Exceptional communication skills. * Ability to effectively sell world-class itineraries to luxury travelers that includes rooms, golf, dining, spa, transportation, and other recreational activities. * Ability to cross-sell from one property to another. * Ability to negotiate sales to maximize revenue. * Strong customer service skills to provide the Pebble Beach experience to every guest, every time. * Possess ability to make quality, well-informed business decisions. * Ability to work on Excel documents and calculate package pricing accurately and quickly. * Other duties assigned by supervisor and manager. Required Skills: * High school diploma or equivalent experience. * Ability to work in Microsoft Office Suite (i.e. Excel, Word and Outlook). * Accurate work with attention to detail. * Positive attitude. * Use critical thinking and creativity to solve problems. * Excellent verbal and written communication skills. * Ability to perform data entry in various computer systems. * Good organizational and time management skills. Desired Skills: * Some college preferred. * Knowledge of Springer Miller Systems reservation software. * 1-2 years of hotel/resort experience, preferably in reservations/sales. * Prior sales experience. Why work for Pebble Beach Company: * Competitive Pay: $20.00/hour plus bonus. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
    $20 hourly 34d ago
  • Customer Service Officer- Part Time (726)

    Sunstates Security 3.8company rating

    Customer Service Advisor Job 44 miles from Salinas

    Join one of the fastest-growing and largest privately-held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while being recognized by Forbes as one of America's Best Employers in 2021 and 2022. At Sunstates Security, we're committed to hiring, developing and retaining a diverse and exceptionally qualified workforce. As a result, our employees are skilled, knowledgeable and dedicated to providing clients with flawless security service and the peace of mind that comes with it. We work hard to recruit and to retain the best and the brightest people for each client and every site location. We instill in our employees the Sunstates promise to provide a safe, disciplined and friendly work environment with an opportunity for career advancement. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company. Job Skills / Requirements Sunstates Security is hiring a Weekend Part-time Customer Service Officers in the surroundings areas of San Jose CA area. The position is for Day/ Swing Shift with a pay rate of $27/hr, paid weekly. Certification Requirements (All) CA Guard Card Additional Information / Benefits The Sunstates customizable benefits package includes the following minimum components: Affordable Care Act compliant Medical Benefits Program Dental Insurance Program Free Life Insurance Disability Insurance Paid Time Off & Bereavement Leave Paid Holidays Direct Deposit or Pay Cards Employee Incentives Referral Bonuses Employee of the Month Award Education Reimbursement Service Awards Employee Involvement Initiatives Management Mentoring and Support Career Advancement 401K program Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans! Benefits: 401K/403b Plan This is a Part-Time position
    $27 hourly 21d ago
  • Conference and Administrative Services Specialist

    California State University System 4.2company rating

    Customer Service Advisor Job 44 miles from Salinas

    The Conference and Administrative Services Specialist performs duties under general supervision and assists with the coordination and administration of the Conference Housing Program, a comprehensive program providing summer and academic year student, conference group and guest housing services for approximately 5,000 to 7,500 individuals annually. The Conference and Administrative Services Specialist oversees multiple Housing Student Mailroom locations (Joe West Hall and Spartan Village on the Paseo), which includes student supervision and customer and guest support for residents and parents. The Conference and Administrative Services Specialist also oversees the UHS Space Reservation process. This position includes on call responsibilities and some weekday after hours and weekend work with significant weekday after hours and weekend work during the summer months (June, July, August), peak Conference season. This position serves as a Lead for the Conference and Administrative Services Coordinator. Key Responsibilities * Assists with the coordination and day-to-day operations of the academic year and summer Conference Housing Program to include guest housing and conference groups. * Assists with negotiating contracts and schedules, use of guest rooms, meeting spaces and other housing facilities for 40 to 60 summer programs and academic year groups. Collaborates with representatives of each conference group to identify event and guest needs, develop plans, and determine services required. * Assists with preparing marketing sales proposals to meet group needs, and with aggressively pursuing these prospective clients in order to secure their business; including coordinating site visits and cold calling. * Develops appropriate logistics, resources and budgets needed to deliver contracted services. * Remains accessible and able to respond appropriately, in person or otherwise, to urgent or emergency situations that arise on weekdays, weekends, holidays and after business hours. * Helps prepare, develop, update and maintains conference brochures and materials in collaboration with the Conference Coordinator. * Coordinates all aspects of the current department residential mail system for up to 5,000 residents at multiple locations. * Manages parcel tracking database system for mailroom. * Develops, maintains, and proposes changes to Mailroom protocols and procedures. * Provides lead supervision for the Conference and Administrative Services Coordinator including hiring, onboarding and supervision of day-to-day task. * Supervises student assistant who coordinates overnight guest housing. * Liaison with campus departments and external groups to coordinate the use of Conference rooms and Multi-purpose rooms in the Residence Halls during the Academic year and summer months. * Provides support for and assists with administrative processes including assignments and front desk operations as needed Knowledge, Skills & Abilities * Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operational problems related to a comprehensive program * Thorough knowledge of methods, procedures and practices, for providing high quality customer service and ensuring customer satisfaction. * Ability to take initiative and independently plan, organize, coordinate, and perform work in various situation where numerous and diverse demands are involved. * Ability to create, organize and carry out detailed plans. * Ability to support and monitor program budget allocations, and prepare appropriate reports. * Ability to collect and evaluate data, draw valid conclusions, and project consequences of various alternative courses of action. * Ability to provide lead work direction. * Knowledge of software applications such as word processing, spreadsheets, database management and the Internet. * Excellent oral and written communication as well as presentation skills. * Ability to compose and appropriately format correspondence and business reports using appropriate English grammar, punctuation and spelling. * Ability to clearly answer questions and explain procedures and policies to students and the public in an efficient and courteous manner; apply judgment, discretion and initiative in performing a variety of tasks. * Excellent interpersonal skills and be able to handle a high degree of customer contact surrounding potentially emotional/controversial issues and deal with conflict while maintaining a sense of perspective and professionalism. * Ability to respond to an emergency situation. * Ability to maintain confidentiality and appropriately handle sensitive communications for students, staff, and external agencies. * Excellent oral and written communication skills. * Excellent customer service and public relation skills. * Ability to communicate with constituents in a professional and respectful manner. Required Qualifications * A bachelor's degree and/or equivalent training. * Two years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Preferred Qualifications * A Bachelor's Degree in Education, Hospitality Management, Business Administration, or a related field * Experience with conference or event planning, and/or hospitality management. * Experience supervising professional staff. * Experience coordinating an administrative process. * Experience coordinating mail services or a related operation. * Experience in an educational and/or residential setting. * Customer Service experience. Compensation Classification: Administrative Analyst/Specialist - Exempt I Anticipated Hiring Range: $4,888/month - $5,261/month CSU Salary Range: $4,598/month - $8,318/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary. Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: * Resume * Letter of Interest All applicants must apply within the specified application period: April 10, 2025 through April 27, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel ************* ************ CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at ****************************************************** and questions may be sent to *************. Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at **************************************************************** The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at ************ or by email at ************************. Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at ******************************************************************* The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at ************ or by email at **********************. Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an equal opportunity employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Apr 10 2025 Pacific Daylight Time Applications close:
    $4.6k-8.3k monthly Easy Apply 60d+ ago
  • Consumer Care Representative

    Align Technology 4.9company rating

    Customer Service Advisor Job 44 miles from Salinas

    This position is ideal for experienced customer service professionals to join the Consumer Care team as a Consumer Care Representative, delivering exceptional support to consumers, patients, and doctors. Partnering with internal and external teams, you'll provide clear communication, issue resolution, and brand advocacy to enhance the consumer experience. This role is critical in ensuring consumer satisfaction and strengthening brand reputation. This is an on-site role based out of the Raleigh, NC, or San Jose, CA, office. This position requires in-office attendance Monday-Friday (9 am-6 pm EDT or 6 am-3 pm PDT). * Support, document, track, and resolve complaints and inquiries from consumers. * Represent the company as a primary contact for consumer concerns. * Exercise exceptional judgment and utilize empowered decision-making to resolve issues for consumers and doctors. * Troubleshoot end-to-end and collaborate with internal and external contacts for resolution. * Identify and suggest process improvements to enhance consumer, dentist, and business partner experiences. * Consistently meet or exceed set quality and productivity metrics. * Adapt to evolving departmental processes and responsibilities. * Perform other duties as assigned.
    $28k-35k yearly est. 31d ago
  • Territory Customer Success Representative - Northern CA

    Medbridge Healthcare

    Customer Service Advisor Job 44 miles from Salinas

    pstrong**This role requires the candidate to be based in or near the Walnut Creek/San Jose area, with the ability to travel locally. **/strong/ppstrong /strong/ppbr//ppstrong /strong/ppstrong /strong/pp The Field Support Representative will be responsible for providing comprehensive support to our various sites, ensuring efficient and exceptional service to our valued customers in your assigned territory. The ideal candidate will possess excellent communication skills, strong attention to detail, and a passion for delivering outstanding customer experiences. /ppstrong /strong/ppstrong Essential Functions: /strong/pp· Travel to customer locations within a designated territory. /pp· Manage customer inquiries, orders, and requests promptly and accurately. /pp· Assist sales representatives in managing technical, inventory, and other various service needs. /pp· Provide on-site technical support, troubleshooting and maintenance for our products or services. /pp· Ensure customer satisfaction and build strong relationships. /pp· Serve as the key point of contact for customers, addressing inquiries via phone, email, or in-person interactions. Proactively ensuring the site needs are being maintained. /pp· Provide products, offer training, guidance and technical support for customers on an ongoing basis. /pp· Offer training and guidance to clinic staff and patients on product usage. /pp· Sheppard and manage tickets for the sales representative. /pp· Collaborate closely with the sales team to ensure alignment on customer needs and preferences. /pp· Coordinate with internal departments such as logistics, inventory, customer service, patient support, and engineering to facilitate smooth territory and customer management. /pp· Generate and maintain documentation to track customer interactions for the sales representative. This includes working in Salesforce, OneDrive, etc. /pp· Stay informed about company products, services, and industry trends to effectively address customer inquiries and concerns. /pp· Identify opportunities for process improvements and contribute to the development of best practices within the sales support team. /pp· Performs other duties as assigned. /pp /ppstrong Supervisory Responsibility/strong/pp This position has no supervisory responsibilities. /ppstrong /strong/ppstrong Required Education and Experience/strong/ppstrong /strong· High school diploma or equivalent; additional education or training in sales, customer service, or a related field is a plus. /pp· 0-1 year of proven experience in customer service or sales support roles/pp· Strong technical skills and knowledge of our products or services/pp· Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and team members. /pp· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously. /pp· Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software; experience with Salesforce or similar platforms is preferred. /pp· Ability to work independently with minimal supervision while also functioning effectively as part of a team. /pp· Flexibility to adapt to changing priorities and business needs in a fast-paced environment. /pp· A positive attitude, a willingness to learn, and a commitment to providing exceptional customer service. /pp· Ability to travel in the field in the assigned territory up to 75% of the time. /pp· Demonstrated reliability, integrity, and professionalism in all interactions with customers and colleagues. /ppstrong /strong/ppstrong Preferred Skills and Experience /strong/ppstrong· /strong Bachelor's degree/pp· 1-3 years of proven experience in a customer service or sales support role/p
    $39k-63k yearly est. 14d ago
  • Territory Customer Success Representative - Northern California

    Reactdx Cardiac

    Customer Service Advisor Job 44 miles from Salinas

    **This role requires the candidate to be based in Southern California near the Ontario / Long Beach area, with the ability to travel up to 75% of your workday.** Field Support Representative - Join Our Customer-Focused Team! Are you a people person who loves being on the move? Do you thrive in fast-paced environments, enjoy solving problems, and find satisfaction in helping others? If so, we'd love to meet you! We're looking for a Field Support Representative who will be the friendly face and reliable support for our customers across a designated territory. You'll be out in the field (up to 75% travel), ensuring that our customers are taken care of - whether it's delivering training, solving technical issues, or simply making sure everything's running smoothly. What You'll Be Doing: Traveling to customer sites and building meaningful relationships. Managing customer inquiries and orders quickly and accurately. Working alongside sales reps to tackle technical, inventory, and service needs. Providing on-site troubleshooting, product training, and ongoing support. Acting as the go-to person for customers - in-person, over the phone, or by email. Keeping tabs on customer interactions using tools like Salesforce and OneDrive. Partnering with internal teams (logistics, inventory, support, engineering - you name it!) to ensure everything runs like a well-oiled machine. Staying sharp on our products and services so you can deliver confident, informed support. Thinking ahead: suggesting process improvements and sharing feedback to make things even better. What We're Looking For: A high school diploma (bonus points for additional education or training in customer service or sales). 0-1 year of experience in customer service, support, or sales. Strong communication skills - you're comfortable talking to just about anyone. Detail-oriented with strong organizational skills and the ability to juggle multiple priorities. Tech savvy - comfortable with Microsoft Office and CRM platforms (Salesforce experience is a plus). Independent and resourceful, but also a strong team player. Upbeat, adaptable, and always ready to learn something new. Comfortable hitting the road - this role requires travel up to 75% of the time. Even Better If You Have: A bachelor's degree. 1-3 years of experience in a similar customer-facing role. Why You'll Love Working With Us: You won't just be answering calls - you'll be the bridge between our products and the people who rely on them. Every day will bring new challenges, new places, and new opportunities to make a difference. Sound like your kind of role? Let's talk.
    $39k-63k yearly est. 29d ago
  • Reservationist

    Transdevna

    Customer Service Advisor Job 44 miles from Salinas

    Transdev in San Jose, CAis hiring a Reservationistto intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: + Starting Pay of $21.41/hour with progression to $23.21 at 5 years. (Union Collective Bargaining Agreement) + Starting pay effective 7/1/25: $22.48/hour with progression to $24.37 at 5 years. Benefits include: + + Vacation: * 1 week ( 40 hours) paid vacation after 1 full year of service * 2 weeks (80 hours) paid vacation after 2 full years of service * 3 weeks (120 hours) paid vacation after 5 full years of service * 4 weeks (160 hours) paid vacation after 20 full years of service + Paid Sick Leave: 5 days accrued per year of employment + Medical, dental, and vision benefits available following 60 days of employment, life insurance, 401k, and 10 paid company holidays. + All Benefits are subject to Union Collective Bargaining Agreement Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Answer customer calls and input ride information using a computerized scheduling system. + Enter new customer information and changes into the system. + Data entry into spreadsheets and databases. + Communicate late vehicle service and verifying "No Shows" with customers. + Resolve service-related complaints. + Create daily route maps of the reservations for the drivers. + Other duties as required. Qualifications: + High school diploma or GED required. + 2 years reservationist or customer service experience. + Computer literate + Excellent communication and listening skills. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 5231 Pay Group: QQP Cost Center: 352 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
    $21.4-24.4 hourly 35d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer Service Advisor Job 44 miles from Salinas

    Get involved in the fast-paced sign and graphic design industry by joining the #1 sign franchise in the USA. FASTSIGNS of San Jose is looking for a creative, personable and outgoing customer service representative who can manage signage and design projects from concept to creation. Primary Responsibilities Include: * Serve as the first point-of-contact for walk-in, telephone and on-line clients. * Respond to customer inquiries with product recommendations and pricing information. * Create detailed production plans for graphic designer and production crew. * Assist with quality control of sign products to ensure customer satisfaction. * Provide administration support such as customer invoicing, store open/close, daily reports, etc. This position is considered full-time, 40 hours/week with shift hours of 9am - 6pm, Monday through Friday and weekends off. Benefits include medical/dental, paid vacation, sick pay and paid holidays. Ideal candidates will be friendly, enthusiastic, organized and have strong verbal, telephone and written communication skills. Creativity and an "eye for design" is a plus! View our website at ********************* View our portfolio at ********************************* Compensation: $19.00 - $21.00 per hour
    $19-21 hourly 60d+ ago
  • Reservationist-L'Auberge Carmel

    Mirabel Hotel & Restaurant Group

    Customer Service Advisor Job 13 miles from Salinas

    Job Description Apply Here: ******************************************************************************** Reservationist To provide pre-arrival services to our hotel and restaurant guests/patrons including room merchandising, reservation and room assignment activities, selling additional services such as restaurant reservations and spa treatments, pre-arranging guest activity requests, and cross-selling. Key Areas of Accountability: Answer and handle all incoming telephone calls efficiently and accurately according to Mirabel Standards. Make and confirm room reservations according to each hotel’s standards utilizing rooms merchandising techniques. Make and confirm dining reservations according to each restaurant’s standards. Have extensive product knowledge of each of the properties and services in order to effectively service guest needs and effectively sell our services. Be familiar with all packages, promotions, events and advertising that a guest may call about. Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel directions. Ensure guests are advised of policies and deposit requirements. Offer and make pre-arrival arrangements for restaurant reservations, spa treatments, transportation, entertainment and any other guest requests. Keep familiarity current with Market Segments and Sources, Rates, Packages and Promotions. Communicate effectively with management and fellow employees. Complete Daily Tracking Reports & Checklists. Follow up on all Internet Bookings, assign room numbers, charge deposits, update notes, send e-mails or call by phone to sell dinner reservations or spa services and anticipate guest needs. Keep familiar with and be able to close out or manage third party reseller sites as assigned. Able to research past guest history and answer billing questions. Assist with training new Front Desk staff or Reservationist as assigned. Handles Expedia or other reseller sites billing as assigned. Assists with other responsibilities related to group reservations, revenue management, and restaurant book maintenance. Other Duties and Responsibilities: Attend all mandatory staff meetings and training sessions. Transmit and receive telephone messages. Complete Daily Tracking Reports & Checklists. Follow up on all Internet Bookings, assign room numbers, charge deposits, update notes, send e-mails or call by phone to sell dinner reservations or spa services and anticipate guest needs. Complete special projects as assigned by the Owners and General Manager.
    $29k-36k yearly est. 16d ago
  • Customer Service Advisor

    Radius Recycling

    Customer Service Advisor Job In Salinas, CA

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: * Promote the Pick-n-Pull Safety Culture. * Be a team player. Work as a member of the team to help the team achieve its goals. * Maintain a high level of integrity. * Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. * Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. * Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. * Follow all company policies and procedures. * Identify when customer interaction requires assistance from management. * Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. * Additional duties as assigned. Qualifications: * Must work safely at all times. * Must have good people skills with an outgoing friendly positive attitude. * Able to work retail hours including overtime, weekends and holidays. * Must have reliable means of transportation. * Must be able to read, write, and speak in the English language. * Bilingual in Spanish a plus, but not required. * Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. * Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. * Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. * Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. * Vision must be sufficient to perform job functions safely as described above. * Able to work on feet (stand and walk) for assigned work shift. Job Conditions: * Exposure on a regular basis to outdoor weather conditions. * Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
    $32k-41k yearly est. 14d ago
  • Consumer Care Representative

    Align Technology 4.9company rating

    Customer Service Advisor Job 44 miles from Salinas

    Job DescriptionDescriptionThis position is ideal for experienced customer service professionals to join the Consumer Care team as a Consumer Care Representative, delivering exceptional support to consumers, patients, and doctors. Partnering with internal and external teams, you’ll provide clear communication, issue resolution, and brand advocacy to enhance the consumer experience. This role is critical in ensuring consumer satisfaction and strengthening brand reputation. This is an on-site role based out of the Raleigh, NC, or San Jose, CA, office. This position requires in-office attendance Monday-Friday (9 am-6 pm EDT or 6 am-3 pm PDT). Role expectations Support, document, track, and resolve complaints and inquiries from consumers. Represent the company as a primary contact for consumer concerns. Exercise exceptional judgment and utilize empowered decision-making to resolve issues for consumers and doctors. Troubleshoot end-to-end and collaborate with internal and external contacts for resolution. Identify and suggest process improvements to enhance consumer, dentist, and business partner experiences. Consistently meet or exceed set quality and productivity metrics. Adapt to evolving departmental processes and responsibilities. Perform other duties as assigned. What we're looking for Education: Bachelor’s degree or related experience preferred. Experience: 2+ years in a call center environment. Skills: Strong MS Office proficiency (Outlook, Word, Excel) and data entry efficiency. Communication: Clear, concise, and professional verbal and written skills. Problem-Solving: Ability to identify root issues through skillful questioning. Judgment: Strong decision-making and organizational skills with attention to detail. Teamwork: Ability to work independently and collaboratively. Languages: Bi-lingual in French or Spanish strongly desired. Pay TransparencyIf provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
    $28k-35k yearly est. 32d ago
  • Library Circulation and Course Reserves Specialist

    California State University System 4.2company rating

    Customer Service Advisor Job 13 miles from Salinas

    include, but are not limited to, the following: * Provides direct services to library users, supervises Circulation Student Assistants, carries out routine circulation functions, and provides primary day-to-day oversight of the library building collaboratively with other on-duty circulation staff. Carries out building opening and closing routines as needed. Works evening and/or weekend hours as needed. * Assists patrons with borrowing and returning items, resolving account issues, etc. * Provides basic information about library resources and refers patrons to a librarian for in-depth or specialized subject instruction * Participates in the recruitment, hiring, training, scheduling, supervision and evaluation of student assistants * Participates in stack maintenance and provides work direction to student assistants in shifting, shelf reading, cleaning and labeling * Conducts periodic searches for overdue and recalled items, and processes found items for the patron hold shelves * Assists with processing and cataloging specialized items for check-out, including but not limited to laptops, hotspots, headphones, and kits * Assists with printing and posting departmental handouts and signs and provides input for circulation-related sections of the library website * Communicates with the University Police Department and Parking Services about potential security issues in the facility * Reports physical plant and janitorial issues to facilities and custodial services personnel when appropriate * Provides course reserve services: processes course reserve book/media and electronic course readings; consults with faculty about course materials to be placed on reserve; provides assistance to faculty in organizing materials to be placed on reserve; ensures that copyright requirements are met; maintains reserve collection, e-reserves, and related web pages; searches and creates durable links to electronic materials in library's electronic databases; scans print articles as pdfs to fulfill faculty requests when durable links cannot be established; administers reserve module in the library management system. Other Functions: Performs other job-related duties and special projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES: General knowledge of library collection organization and classification scheme and ability to interpret bibliographic records. Working knowledge of institution's and library's policies and practices associated with the ethical use of and access to library and online resources. Basic knowledge of national standards and guidelines pertaining to libraries, including working knowledge of institution's standards pertaining to copyright and intellectual property protection and the ability to source and apply such policies and standards to avoid potential violations. General knowledge of library accounting and budget procedures, including the ability to perform arithmetic operations to track and monitor vendor accounts and budgets. Skills: Full proficiency in all technical aspects of work assignments including a thorough knowledge of functional area policies and procedures and applicable work methods. Full proficiency in the use of automated library system(s) and subsystem(s) pertaining to circulation and reserve services. Demonstrated problem solving and research skills to address standard and non-standard work problems. Effective communication and interpretive skills to be able to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of library resources. Ability to: interpret library unit's policies and procedures and apply them accurately in performing work functions, as well as the ability to evaluate procedures and recommend changes; fully utilize standard and non-standard features of various on-line resources and standard desktop software packages, such as word processing and spreadsheets, to perform technical work or assist patrons. Demonstrated ability to compile and present information in an organized manner. MINIMUM QUALIFICATIONS: Completion of a high school diploma or equivalent certification and three years of related library and/or clerical experience or an equivalent combination of experience and education. SPECIALIZED SKILLS: Experience in the functional area of library circulation. Knowledge of/or experience with Alma/Primo Unified Library Management System/discovery layer circulation functions. A strong customer service attitude and commitment is essential. Ability to establish and maintain cooperative working relationships within a diverse, academic environment. Demonstrated ability to address the essential functions associated with this position including knowledge and abilities identified above. PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE: Equivalent to two years of college education. Experience working in a diverse and multicultural environment. Demonstrated initiative and adaptability to change. Experience working with diverse populations and in an academic setting. Technical fluency with Microsoft Office Professional Suite, and Google mail and calendaring programs. Demonstrated understanding of and commitment to CSUMB's Vision. SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS: * All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). * The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment. * The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. * This position has been designated as a sensitive position with: * responsibility for the care, safety and security of people (including children and minors), animals and CSU property * responsibility or access/possession of building master or sub-master keys for building access * access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards * This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues. * This position is designated as a Campus Security Authority (CSA) and will be required to participate in annual training and to immediately forward to the Clery Director all reports of crimes brought to their attention pursuant to the Clery Act and California State Education Code, Chapter 16, of the Donahue Higher Education Act, Section 67380. PHYSICAL ENVIRONMENT: Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS: California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary. As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE: For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at ************** or emailing ************************. All employees must be eligible for employment in the U.S. GENERAL INFORMATION: CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at ********************************************************** CSUMB is a smoke and tobacco-free campus. EQUAL OPPORTUNITY EMPLOYER: CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Advertised: Feb 17 2025 Pacific Standard Time Applications close:
    $38k-47k yearly est. 60d+ ago

Learn More About Customer Service Advisor Jobs

How much does a Customer Service Advisor earn in Salinas, CA?

The average customer service advisor in Salinas, CA earns between $29,000 and $46,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.

Average Customer Service Advisor Salary In Salinas, CA

$36,000

What are the biggest employers of Customer Service Advisors in Salinas, CA?

The biggest employers of Customer Service Advisors in Salinas, CA are:
  1. Radius Recycling
  2. Apex Talent Solutions
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