Customer Service Advisor Jobs in North Las Vegas, NV

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This position is responsible for thorough review, research, investigation, and follow up for appropriate handling and resolution of appeals. Resolves issues within regulatory timeframes. Ensures compliance with all regulatory timelines. Prepares written outcomes and ensures all regulatory requirements are met. The position plays a key role in meeting operational goals and production standards. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. Ability to work overtime mandated to process expedited appeals within 72 hours as required by department. Our office is located at 2720 N Tenaya Way Las Vegas, NV. This will be on the job training and the hours during training will be 8am to 5pm, Monday - Friday. Primary Responsibilities: Positions in this function are responsible for providing expertise or general support to teams in reviewing, researching, investigating, negotiating, and resolving all types of appeals and grievances. Communicates with appropriate parties regarding appeals and grievance issues, implications, and decisions Analyzes and identifies trends for all appeals and grievances May research and resolve written Department of Insurance complaints and complex or multi-issue provider complaints submitted by consumers and physicians/providers Research Information Related to Claims Appeals or Grievances Analyze/research/understand how a claim was processed and why it was denied Obtain relevant medical records to submit appeals or grievance for additional review, as needed Leverage appropriate resources to obtain all information relevant to the claim Identify and obtain additional information needed to make an appropriate determination Obtain/identify contract language and processes/procedures relevant to the appeal or grievance Work with applicable business partners to obtain additional information relevant to the claim (e.g., Network Management, Claim Operations, Enrollment, Subrogation) Determine whether additional appeal or grievance reviews are required (e.g., medical necessity), and whether additional appeal rights are applicable Determine where specific appeals or grievances should be reviewed/handled, and route to other departments as appropriate CAP Process Claims Appeals or Grievances Identify and obtain additional information needed to make an appropriate determination Ensure that members obtain a full and fair review of their appeal or grievance Utilize appropriate claims processing systems to ensure that the claim is processed appropriate Make appropriate determinations about whether a claim should be approved or denied based on available analyses/research of claims information Document final determination of appeals or grievances using appropriate templates, communication processes, etc. (e.g., response letters, Customer Service documentation) Communicate appeal or grievance information to appellants (e.g., members, providers) within the required timeframe (e.g., DOL, DOI) Communicate appeal or grievance issues/outcomes to all appropriate internal or external parties (e.g., providers, regulatory You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent years of work experience Must be 18 years of age or older 1+ years of experience analyzing and solving appeals in the health care industry Experience with Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort and filter), and Microsoft Outlook (email and calendar management) Ability to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm). It may be necessary, given the business need, to work occasional overtime Ability to work overtime mandated to process expedited appeals within 72 hours as required by department Preferred Qualifications: Experience utilizing claims platform FACETS Experience with creating resolution letters Experience with health care, medical, or pharmacy terminology experience Experience in healthcare coding practices (e.g., CPT's, HCPCS, DRG, ICD-9, ICD-10) Experience with healthcare business segments (e.g. Commercial, Behavioral Health) Soft Skills: Research and analytical skills Written communication skills including advanced skills in grammar and spelling The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED