Senior Customer Service Representative
Customer Service Advisor Job 32 miles from Hanford
Customer Service Representative
The Customer Service representatives who respond to requests from customers and sales team by phone and email. Manages the daily workload to ensure required service volume and quality levels are attained. Identifies opportunities for operational improvements and collaborates with the Customer Service Manager to develop and implement solutions. May provide direct customer support for complicated or critical issues. Works independently to accomplish department and company objectives through assigned customer service activities.
Responsibilities and duties include but are not limited to:
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• Supports customers and sales team by overseeing all aspects of order inquiry, quoting, order confirmation, order status, etc. to ensure smooth processing of sales prospects and sales orders.
• Prepares reports by collecting and analyzing information.
Skills and Qualifications:
• Previous supervisory experience preferred.
• Experience with ERP/CRM software preferred.
• Excellent written and oral communication skills.
• Ability to collaborate and work as part of a team.
• Detail-oriented and strong organization skills.
• Ability to organize and manage multiple priorities with strong time management skills.
• Maintain confidentiality.
• Proficiency in Microsoft Office Word and Excel.
• Education - Bachelor's degree preferred or equivalent experience required
Apply Today to Kim Tate ************ or ******************
Client Service Specialist - Personal Lines
Customer Service Advisor Job 32 miles from Hanford
WHO WE ARE
Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.
WHAT WE'RE LOOKING FOR
The Client Service Specialist executes all administrative tasks related to account management and policy servicing. These duties include processing policy endorsements, renewals, cancellations, and maintaining accurate account records. The Client Service Specialist ensures timely and accurate handling of client requests, policy updates, and back-end service work to support the overall client experience and meet internal compliance standards.
A GLIMPSE INTO YOUR DAY
Maintains client files and ensures accurate account information.
Processes policy change requests.
Follows up on policy change requests/endorsements, checks endorsements for accuracy, processes completed endorsement and prepares for delivery.
Orders renewal policies, verifies them against proposals, and processes them in the Agency Management System.
Enters and rates policies in carrier websites and orders new policies as needed.
Issues standard certificates of insurance, auto ID cards and other forms for policy holders.
Prepares policy cancellation/lost policy release forms and sends to clients. Follows up on policy cancellations as needed.
Order motor vehicle reports “MVRs” and loss runs as directed.
Reviews and processes mail. Acts as a backup for office phone calls and walk-in traffic as needed.
Performs other projects, duties, and tasks, as assigned.
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
A Property and Casualty License from state of domicile may be required within 90 days of hire and must be maintained thereafter.
Associate in insurance (AINS) and/or Certified Insurance Service Representative (CISR) Designation preferred.
High School Diploma or equivalent.
Bilingual (English/Spanish) preferred; may be required, depending on location.
1+ year experience in Customer Service.
Knowledge of insurance markets, products, services insurance ratings and underwriting procedures.
Working knowledge of personal lines of coverage.
Proficient in using computers and Microsoft Office Suite (emphasis on Excel). Must be computer literate with the ability to learn new software.
Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
Must be able to understand written and oral communications and interpret information written within policies.
Ability to work independently with limited daily supervision and to work effectively in a team environment.
Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.
WHY CHOOSE RELATION?
Competitive pay.
A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
Career advancement and development opportunities.
Customer Service Supervisor
Customer Service Advisor Job 49 miles from Hanford
Make Your Mark Where It Matters
Are you a hands-on problem solver who takes pride in leading by example and supporting customers with care and urgency? Join Golden West Packaging Group in Madera, CA as our Customer Service Supervisor, where you'll help drive service excellence and operational success from the front lines.
At Golden West Packaging, we're not just delivering boxes-we're delivering trust. As our Customer Service Supervisor, you'll support a high-energy team dedicated to making every customer interaction efficient, accurate, and positive.
Who We Are
Golden West Packaging Group is a leading West Coast mill-independent specialty packaging and printing business. With 12 manufacturing facilities across California and Washington, we deliver innovative, sustainable solutions for some of the most recognizable brands in food, medical device, tech, wine, pharma, cosmetics, and more.
Our capabilities span structural and graphic design, value-added converting, flexographic printing, and lithographic lamination. We're proud to be part of an essential, growing industry-and even prouder of the inclusive, people-first culture we're building.
Why Join Us?
We're a well-established, growing company where people know your name, your work matters, and your career can thrive. At Golden West, we champion safety, camaraderie, development, and the freedom to be yourself. Here, you'll feel the difference-and make a difference.
What You'll Do
Support and Guide the Customer Service Team
Supervise daily activities of Customer Service Representatives to ensure timely and accurate processing of orders.
Provide support, mentorship, and direction to team members while promoting accountability and continuous improvement.
Be the Voice for Our Customers
Act as a liaison between customers and internal departments, resolving issues quickly and professionally.
Ensure customer orders, changes, and concerns are handled efficiently and documented appropriately.
Keep Operations on Track
Participate in production and planning meetings to relay critical information to and from the service team.
Assist in maintaining accurate inventory records and helping ensure on-time delivery.
Improve Processes and Efficiency
Identify service gaps and recommend process improvements that enhance speed, quality, and customer satisfaction.
Support estimating, pricing, and account updates as needed in collaboration with sales and production.
What You'll Need
Associate's degree preferred; Bachelor's degree preferred
3+ years of customer service experience in a manufacturing or distribution environment
Supervisory or team lead experience highly preferred
Strong communication, organizational, and interpersonal skills
Ability to multitask in a fast-paced setting
Proficiency in Microsoft Word, Excel, and ERP systems
Corrugated industry experience a plus
What You'll Get
Competitive total compensation package (Pay Range: $70,000-$90,000+/year, consideration above the range for candidates with experience in the corrugated manufacturing industry)
Comprehensive medical, dental, vision, life insurance, and 401(k) with company contribution
10 paid holidays + generous paid time off
Employee Assistance Program with wellness, nutrition, and retirement support
A team-oriented environment where your contributions are valued
Opportunities to grow into leadership roles as the business expands
Ready to lead with purpose and passion? We'd love to hear from you.
Golden West Packaging Group is proud to be an Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind.
External Recruitment Agencies: To protect the interests of all parties, GoldenWest Packaging Group (GWPG) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to GWPG, including unsolicited resumes sent directly to GWPG leaders/managers/coworkers or to Epiphany's database will be considered GWPG property. GWPG will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. At this time no external agencies will be considered for the recruitment of this position.
Customer Service Representative
Customer Service Advisor Job 32 miles from Hanford
Customer Service and Accounts Receivable Support accoun
Pay: $21/hr.
Schedule: Monday - Friday.
Key Responsibilities:
Receive and process customer orders accurately via phone and email.
Provide exceptional customer service with a professional and courteous phone manner.
Enter orders and customer information into internal systems with high accuracy (excel).
Utilize strong 10-key skills for efficient data entry.
Post customer payments in Excel and support daily A/R functions.
Serve as a reliable backup to the A/R team, assisting with collections and account reconciliations.
Other administrative tasks and duties as assigned.
Qualifications:
2-3 years of experience in customer service, specifically in order taking Excellent verbal and written communication skills.
Strong proficiency in data entry and Microsoft Excel Experience with 10-key (8500+ ) Familiarity with basic accounts receivable procedures is preferred.
High attention to detail and accuracy Ability to multitask and work independently in a fast-paced environment.
Technical Service Representative
Customer Service Advisor Job 20 miles from Hanford
Technical Services Representative Visalia, CA Advancing the Future of Freshness, Together AgroFresh is a fast-moving, dynamic company dedicated to delivering integrated near- and post-harvest solutions for more freshness and quality, every step of the way from harvest to home. From next-gen digital monitoring and analytics and plant-based coatings to integrated fungicide solutions and SO2 generating sheets for more intelligent packaging, you can count on us for a full suite of near- and post-harvest solutions that help enhance quality and extend the shelf life of your fruits and vegetables.
When you work at AgroFresh, you work with the leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges. Imagine a world where the produce supply chain has more time every step of the way. Where products get to consumers exactly as the grower intended. Where food loss is minimized, sustainability maximized, and business empowered. This is the world of Smarter Freshness.
What the Role Delivers
As Technical Service Representative (Tech Service Rep) you will provide technical support to customers through monitoring, troubleshooting and correcting application of AgroFresh products to maintain fruit quality, meet Maximum Residue Level (MRL) restrictions and food safety requirements. Along with AgroFresh products, Tech Service Reps also monitor, identify and formulate solutions to fruit condition issues including decay and physiological problems.
Key Responsibilities
In order of relative importance
* Monitor the application of fungicides, wax, sanitizers and all other AgroFresh products
* Collect fruit and liquid residue samples
* Monitor fruit condition, decay, resistance, and sanitation practices in packing facilities
* Understand operational aspects of AgroFresh equipment in fruit packing facilities
* Monitor AgroFresh equipment in packing facilities and report any issues
* Keep daily records of visits to packing facilities
* Gain knowledge of MRL database and stay abreast to industry changes
* Attend industry related continuing education seminars, trade shows, etc.
* Must obtain proper pesticide application licenses (PCA & QAL) within one year of being hired
* Occasional overnight travel and early morning or late evening hours
* Maintain company vehicle (including servicing and cleaning)
* Ability to drive 30,000-40,000 miles per year in a company vehicle
* Complete all paperwork in a timely manner
* Assist with trials when extra help is needed
* Maintain positive relationships with AgroFresh employees, customers and other contacts
* Ability to lift 40 pound fruit cartons
* Other duties may be assigned by manager
Who to Work With
Primary internal and external stakeholders
* You will be a member of the Technical Sales and Service Team which is part of the Commercial Team
* You will work closely with the Field Service and Equipment team, as well as the Account Managers
* You will have direct contact with customers on a daily basis
How We Work
AgroFresh core competencies
* Accountability for Results
* Mindset for Growth
* Customer Centricity
* One AgroFresh
What the Job Requires
* Minimum education - High School diploma, some college required to be able to meet requirements to obtain a PCA license
* Ability to obtain PCA and QAL licenses within 1 year of being hired
* Able & willing to commit to learning this specialized position
* Experience with tree fruit production, postharvest experience and /or field agriculture.
* Computer literate including Microsoft Word, Excel, Outlook and Teams
* Outstanding people skills, you will have significant interaction with customers
* Mechanical aptitude for light application equipment
* Clean?driving record
* Excellent written and verbal communication skills (Spanish language skills a plus)
Why Work Here
* We work every day to improve the quantity and quality of fresh produce and reduce food waste - that is important to every person on the planet!
* We have a rich history and are known for our quality products.
* We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals.
* We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver.
* We are growing and transforming - both our business and the industry.
* We are committed to developing our colleagues and helping you advance in your career.
* We offer competitive compensation and benefits packages.
Local Details
* Position will be based out of Visalia, CA office
* Vehicle will be provided
Customer Service Advisor
Customer Service Advisor Job 32 miles from Hanford
Hiring Now! How would you like to become a critical member of a thriving business's day-to-day? Do you like talking to people and helping solve their problems? Romita Auto Service in Fresno, CA is recruiting a cheerful and customer service-oriented person to become our full-time Customer Service Advisor!
This is an entry-level role where you can learn new skills, gain valuable experience, and pave the way for a rewarding career in the auto repair industry. Not only do you earn $50,000 - $90,000/year, but you also enjoy these wonderful benefits:
Health, dental, and life insurance
Paid holidays and vacations
Weekends off
Weekly bonuses
Apply to be a Customer Service Advisor and gear up for a fulfilling, fast-paced position!
THE INS AND OUTS
THE SCHEDULE:
This position normally works from 7:30 AM - 5:30 PM, Monday - Friday.
YOUR ROLE:
As a Customer Service Advisor, you help our auto repair shop be more efficient and ensure customers are satisfied with our work. Keeping customer service at the forefront, you speak with customers about their vehicles, document problems, and advise them on the recommended services. After getting confirmation for the work, you pass the job to our auto repair technicians. You maintain an organized calendar and ensure a smooth workflow without overwhelming the techs. Your efforts help convert people into loyal, lifelong customers!
OUR REQUIREMENTS:
Bilingual (Spanish and English)
Quick and accurate typing skills
Attention to detail
Friendly and helpful attitude with strong listening and communication skills
Excellent time management and problem-solving skills
Customer service experience would be a bonus but isn't required for this entry-level position.
JOIN US!
Romita Auto Service has been keeping Fresno County on the move since 1999. Our dependable and trustworthy business is the go-to place for people in need of auto repair or maintenance. With a commitment to professional excellence and customer satisfaction, our shop stands out from the rest. We operate as a tight-knit family team where every member is valued and appreciated. Our supportive culture fosters personal and professional growth, making it an ideal workplace for people who love learning and are motivated to improve. Join our amazing team to invest in your potential and create a bright future!
Attention Job Applicants: We are hiring now! To apply for the position, please utilize the "Apply Now" button attached to this job ad. We kindly request that applicants refrain from contacting us via phone to discuss this position. If you have any questions regarding this position please contact us via email. Thank you for your understanding and cooperation. The sky's the limit in this entry-level position! We're excited to hear from you!
Customer Service Sales Specialist
Customer Service Advisor Job 36 miles from Hanford
Salary: $22.00-$29.00 Hourly DOE
Customer Service Sales Specialist
Sebastian
is a premier provider of communications and construction services in California. With more than 70 years ofexperience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company we value the expertise and experience of our team.
Job Description:
The Customer Service Specialist will interact with the companys customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Job Duties:
Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Follows up with customers to ensure their issues are resolved and to enhance customer satisfaction.
Assists customers with troubleshooting technical issues related to products or services.
Processes orders and trouble tickets in accordance with company policies.
Provides product recommendations based on customer needs and preferences.
Documents and reports customer feedback to relevant departments.
Collaborates with internal teams, including sales, technical support, and management, to address customer concerns.
Prepares and provides accurate quotes for products and services based on customer needs and company pricing guidelines.
Proactively identifies sales opportunities and promotes relevant products or services to customers.
Assists customers with understanding pricing structures, discounts, and special offers.
Works closely with the sales team to generate leads and convert inquiries into sales.
Identifies opportunities to upsell or cross-sell additional products and services.
Stays updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
Adheres to company policies and procedures while maintaining a high level of professionalism.
Other duties and responsibilities may be assigned as necessary.
Job Requirements:
High school diploma or equivalent.
Customer service experience required.
Some experience with the product or service to which the specialist will be assigned preferred.
Excellent communication skills including active listening.
Organized with attention to detail.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Compliance:
If you need an accommodation as part of the employment process, please contact Human Resources.
Sebastian is an Equal Opportunity Employer, including disabled and veterans.
If you want to view the Pay Transparency Policy Statement, please click the link:English
Customer Service Specialist - Part Time
Customer Service Advisor Job 20 miles from Hanford
div class="job-preview-details" div class="vertical-padding" div Part-time/div /div div class="job-listing-header"Description/div divp We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor./ppbr//ppstrong Position Overview:/strong/ppbr//pp As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals./ppbr//ppstrong Responsibilities:/strong/pulli Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression./lili Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns./lili Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations./lili Provide exceptional customer service, attending to clients' needs and preferences throughout their salon experience./lili Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere./lili Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction./lili Process payments and manage cash register transactions./lili Promote salon services and special promotions to clients, encouraging repeat business and generating referrals./lili Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students./lili Assist with other administrative tasks and salon projects as needed./li/ulpbr//ppbr//p/div
div class="job-listing-header"Requirements/div
div data-bind="html: Job.Requirements"pstrong Requirements:/strong/pulli High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred./lili Previous experience in a customer service role, preferably in the beauty or salon industry./lili Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff./lili Excellent organizational skills and attention to detail in managing appointments and salon operations./lili Enthusiasm for working with students and supporting their learning and development./lili Ability to multitask, work in a fast-paced environment, and adapt to changing priorities./lili Proficiency in using salon management software or booking systems is a plus./lili Basic knowledge of cosmetology services, terminology, and beauty product brands./lili Professional appearance and grooming standards to represent the institution and maintain a positive salon environment./lili Flexibility to work evenings and weekends based on salon hours and client demands./li/ulpstrong Company Benefits/strong stronginclude /stronga 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer./ppbr//pp If you're interested, strong Apply Now!/strong/ppbr//ppstrong Milan Institute/strong is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics./p/div
div class="job-listing-header"Salary Description/div
div$16.50 - $18.00 per hour/div
/div
Customer Service
Customer Service Advisor Job 17 miles from Hanford
Freeway Lanes Bowling in Selma, CA is looking for one customer service to join our 25 person strong team. We are located on 8265 E Dinuba Ave. Our ideal candidate is self-driven, motivated, and reliable.
Benefits
We offer many great benefits, including free early access to your pay through Homebase.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to reading your application.
Casino Gaming Associate / Customer Service - Fresno
Customer Service Advisor Job 32 miles from Hanford
Job Details Fresno, CA Full Time $17.00 - $23.00 Hourly Customer ServiceDescription
As a Players Edge employee, you will sit at table games such as California style Blackjack or Three Card Poker at your assigned casino. You ensure the rules are being followed and work as a doublecheck on the dealer to handle wins and losses.
$1000 Hiring Bonus for any new hire that has a valid Third-Party Proposition Player Services License Badge (TPPPS Worker License). Restrictions apply.
Benefits:
Medical / Dental / Vision / Life
Medical Plans starting at $10 per pay period
Generous 401(k) Match
Employee Assistance Program
Company Paid Life
Employee Recognition Programs
Paid Time Off
Paid Sick Leave
Night Shift Differential - $2 per hour
Qualifications
Must be at least 21 years of age or older.
Flexibility to work graveyard, swing, or day shifts including weekends and holidays.
Customer service experience preferred.
Successful Background check.
All hires must apply for, receive and maintain a license from the Bureau of Gambling Control.
Strong mental math skills. Proficient in addition, subtraction and multiplication.
Physical Requirements:
May be required to sit and/or stand at a gaming table for long periods of time, with flexibility of sitting or standing.
May be required to carry items weighing 2 - 10 LBS over short distances.
Simple grasping of casino chips when collecting, distributing, and counting chips.
Employees may be required to reach or extend arm 6 -12 inches to collect or distribute casino chips to dealer using chip tray. May be required to push or pull chip tray/rack weighing 1-3 lbs.
Occasional rotation of hand/wrist.
Girl Engagement Specialist - Fresno
Customer Service Advisor Job 32 miles from Hanford
Part-time Description
The Girl Engagement Specialist is responsible for creation and coordination of Girl Experience activities while utilizing the Girl Experience Leadership Experience and other GSUSA developed tools/curriculum. This role will create the activity, identify the appropriate vendor/facility for the activity, schedule the activity with Girl Experience Team, and create prescribed marketing materials for activity. The Girl Experience Coordinator is responsible for delivery the Girl Scout Leadership Experience through scheduled Girl Experience activities. This person will have responsibilities within the one of the four pillars; they will be the lead on activity development within that pillar.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Executive Support
• Ability to develop innovative, creative and community-based programming for all Girl Scouts in the GSCCS council in the STEM, Life Skills, Outdoor, or Entrepreneurship fields.
• Implementation of assigned Council Girl Scout events, activities and resources based on the Girl Scout Leadership Experience to meet the needs of girl and adult members.
• Follows the developed marketing strategies to ensure the increased participation of Girl Scout members and non-Girl Scout members in Council-sponsored events and activities.
• Works in tandem with all members of the Girl Experience team to facilitate department goals and assignments.
• Follows through on all required steps within a Girl Experience activity structure to ensure that activities and events are based on girls' interests and Council objectives and evaluations are performed on all program offerings.
• Provides professional, quality customer service to members, volunteers, staff, and other community contacts.
• Assists with the implementation of girl and adult training throughout the Council.
• Performs other duties as assigned.
Requirements
SKILLS AND QUALIFICATIONS:
• Strong communication, organization and time management skills, as well as public speaking and program capabilities.
• Ability to plan, organize and prioritize work, while managing multiple deadlines in a continually changing work environment.
• Ability to use sound judgment, ability to work independently as necessary and/or work collaboratively in a team setting.
• Ability to adapt well to changing circumstances, direction and strategy.
• Ability to work a flexible schedule, including evenings and weekends, and a willingness to travel throughout the Council.
• Ability to work with individuals of diverse backgrounds and ages.
• Candidate must possess excellent written skills, computer skills including but not limited to Word, Excel, and PowerPoint.
• Candidate must be able to work with teams and foster team development which in turn will create a learning organization.
• Candidate must lead by example, understand his/her limitations and not be afraid to ask for guidance when needed.
• Candidate must understand the role of the volunteers and understand his/her role as a servant leader.
• Candidate must have excellent public speaking skills and must be willing to make presentations.
• Candidate must have the ability to stay focused on task while balancing other important tasks at the same time.
• Candidate must be able to maintain regular attendance.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid California state driver's license.
• Meet Council requirements for driver insurability.
ADDITIONAL JOB REQUIREMENTS:
• Clearance of background check.
• Become a registered member of GSUSA and GSCCS.
• Access to reliable transportation.
SELECTIVE ABILITIES & PHYSICAL DEMANDS:
• The incumbent must be able to perform the following qualifications in order to be offered and/or maintain employment in this position.
• Physical ability to frequently stop, kneel, bend, crouch, and reach overhead.
• Use of light force to lift, carry, push, pull or move objects up to 20 pounds, frequent weekends and evenings/nights.
• This position requires the ability to remain stationary and to use computer monitor, keyboard and mouse for extended periods of time.
• Willingness and ability to work flexible schedule
• Frequent weekends and evenings
• Must be able to speak and communicate clearly, such as in public speaking engagements.
• Other demands, as determined by council.
Salary Description 20.19
Part Time Customer Service Associate
Customer Service Advisor Job 32 miles from Hanford
As a Part Time Customer Service Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.
Wage: $18.00 hourly
Apply today and shift your career into drive for tomorrow!
Responsibilities:
Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
Welcome each customer with a smile.
Proudly represent Hertz with your professional appearance, language and behavior.
Focus on providing a clean and safe vehicle, to every customer, every time.
Take ownership of each customer's service experience by immediately owning and resolving issues.
Be proud of our brand and the role you play in our success.
Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
Build brand loyalty.
Utilize company approved sales and service techniques when determining customer wants and needs.
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required information.
Answer the phones to assist customers in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Skills:
Passion for customer service and attention to detail - Goes the extra mile
Self-motivated to achieve and exceed targeted goals
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
Proficiency in English
Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
Work in a fast-paced environment with a variety of tasks.
Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team
100% customer focus, with proven experience within a customer facing environment
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
Up to 40% off the base rate of any standard Hertz rental
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Service Dispatcher
Customer Service Advisor Job In Hanford, CA
Job Type: Full-Time
The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50-$17.50. The position may also pay commission compensation which is based on the value or amount of closed hours achieved from $0.00 (if no hours are made) without any upper limit other than hours performance.
Job Overview:
We are seeking a highly organized and detail-oriented Service Department Dispatcher to join our dynamic team. The ideal candidate will play a crucial role in ensuring the efficient and effective scheduling of service calls, managing service technician assignments, and maintaining communication between customers and the service team. If you are a proactive problem solver with strong multitasking abilities and excellent communication skills, we would love to hear from you!
Key Responsibilities:
Technician Coordination: Assign and dispatch service technicians based on skills, location, and customer priority to ensure timely service delivery.
Record Keeping: Maintain accurate records of service requests, technician assignments, customer interactions, and follow-up actions using appropriate software systems.
Problem Solving: Address and resolve customer inquiries and concerns effectively, escalating complex issues as necessary to the Service Manager.
Data Entry: Input and update service records and technician schedules in the company's service management software.
Inventory Management: Monitor parts inventory related to service requests and communicate with procurement for any necessary orders.
Performance Tracking: Assist in monitoring the performance and productivity of technicians, providing feedback and support where necessary.
Team Collaboration: Work closely with the Service Manager and other departments to ensure seamless operations and customer satisfaction.
Qualifications:
- High school diploma or equivalent; additional certification or training in a related field is a plus.
- Proven experience as a dispatcher or in a similar customer service/administrative role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities; able to prioritize tasks effectively.
- Proficient in using service management software and Microsoft Office Suite (especially Excel and Outlook).
- Knowledge of service dispatch processes and best practices is highly desirable.
- Ability to work in a fast-paced environment while maintaining attention to detail.
What We Offer:
- Competitive salary and benefits package.
- A supportive and collaborative work environment.
- Opportunities for professional development and growth within the company.
- Medical, Dental, Vision, Life insurance and 401K
We are an equal opportunity employer and welcome applications from all qualified individuals.
*Note: This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities or requirements. The duties may be adjusted based on the needs of the company.*
Service Tech / Advisor
Customer Service Advisor Job 39 miles from Hanford
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
Job LocationTrek Store Porter Ranch
Summary
Job Description
As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You'll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.
We're looking for a teammate with stellar customer service chops and a willingness to learn. Because you'll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.
What you'll bring to the team
Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
Top-notch communication skills
Impressive attention to detail and a love for tinkering ‘til you figure it out
Eagerness to learn the ins and outs of servicing bicycles
A desire to continually learn proper service methods and new technologies
Compensation Range
Hourly Rate $19.00 - $24.00
Trek Benefits
• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts
We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Vehicle Service Specialist
Customer Service Advisor Job 32 miles from Hanford
pstrong Text henleyjobs to 23000 to start your application today!/strong/p pAre you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part-time job with flexible hours, or a full-time career with excellent advancement opportunities, Henley Enterprises, Inc, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed./p
pWe welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle./p
pstrong THE TOOLS WE'LL PROVIDE TO YOU /strong/p
ul
li Paid on-the-job training/li
listrong No late evenings - Most locations close by 7pm /strong/li
li Competitive pay set at $18.25 per hour/li
li Now offering DailyPay! Have the flexibility to get paid daily/li
li Promoting from within - 95% of upper-level management started out in an entry-level position/li
li Tuition Reimbursement/li
li Employee Discount - 50% off most services for up to 2 vehicles/li
li Medical, Dental, Vision, and 401(k) Savings plan/li
/ul
pem*Terms and conditions apply and benefits may differ depending on location/em/p
pstrong Responsibilities/strong/p
ul
li Provide exceptional customer service and address any concerns or questions./li
li Perform oil changes, filter replacements, and lubrication services for vehicles./li
li Inspect vehicles for any potential issues or areas that require attention./li
li Conduct basic maintenance tasks such as tire rotations and fluid level checks./li
li Basic computer knowledge/aptitude/li
li Keep track of inventory and ensure all supplies are readily available./li
li Maintain a clean and organized work environment./li
li Follow safety protocols and guidelines to ensure a safe working environment./li
/ul
pstrong Requirements/strong/p
ul
li Attention to detail and ability to follow instructions./li
li Excellent problem-solving skills/li
li Strong customer service and communication skills/li
li Ability to work in a fast-paced environment and handle multiple tasks./li
li Able to learn and follow the VIOC SuperPro process for all services./li
li Achieve SuperPro certification./li
li Must have reliable transportation./li
/ul
pstrong Essential Functions/strong/p
ul
li Inspecting and replacing car lights and wipers./li
li Check fluid levels and add fluids to vehicle when necessary./li
li Inspect/replace engine air filter and cabin air filter./li
li Add oil to engine in the proper amount based on specifications of vehicle make/model./li
li Able to remove/rotate/lift/reinstall tires for tire rotation service./li
li Lubricate necessary components of the chassis/driveline./li
li Perform additional services on cooling systems and transmissions./li
li Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly./li
li Able to move from bay to bay to perform services on multiple vehicles./li
li Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)/li
li Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk./li
li Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle./li
li Able to move/transport items up to approximately 50 pounds./li
li Able to work with tools to perform duties in tight sometimes hard to reach areas./li
li Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order./li
/ul
pstrong Environment/strong/p
ul
li In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions./li
li In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level./li
li In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals./li
li In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation./li
li In this position you will be required to function in narrow aisles or passageways such as catwalks./li
/ul
pThe above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job./p
p /p
pem Henley Enterprises, Inc. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability./em/p
pem#IH0019#/em/p
HEALTH SERVICES SPECIALIST (SAFETY)
Customer Service Advisor Job 42 miles from Hanford
is for Coalinga State Hospital. Under administrative and clinical direction of the Coordinator of Nursing Services and Assistant Coordinator of Nursing Services, the Health Services Specialist is responsible for the ongoing monitoring assessing, and making clinical recommendations for the maintenance of quality nursing services on the physical and psychosocial needs of patients and assists with the education and training in nursing care provided to unit nursing personnel.
* *Click on the link to complete the Department of State Hospitals Recruitment Survey: DSH Recruitment Survey
You will find additional information about the job in the Duty Statement.
Working Conditions
The employee is required to work any shift and schedule in a variety of settings throughout the hospital and may be required to work overtime and float to other work locations as determined by the operational needs of the hospital. All employees are required to have an annual health review and TB test or whenever necessary to ascertain that they are free from symptoms indicating the presence of infection and are able to safely perform their essential job functions.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
* HEALTH SERVICES SPECIALIST (SAFETY)
Additional Documents
* Job Application Package Checklist
* Duty Statement
Position Details
Job Code #:
JC-478688
Position #(s):
437-000-9699-XXX
Working Title:
Health Services Specialist (Safety)
Classification:
HEALTH SERVICES SPECIALIST (SAFETY)
$10,179.00 - $12,133.00 T
# of Positions:
1
Work Location:
Fresno County
Telework:
In Office
Job Type:
Permanent, Full Time
Facility:
Department of State Hospitals - Coalinga
Department Information
DSH-Coalinga opened in 2005 and began treating forensically committed patients, mostly of which are sexually violent predators. It is a self-contained psychiatric hospital constructed with a security perimeter. California Department of Corrections and Rehabilitation (CDCR) provides perimeter security as well as transportation of patients to outside medical services and court proceedings.
Department Website: **************
Special Requirements
* The position(s) require(s) a Background Investigation be cleared prior to being hired.
* The position(s) require(s) Medical Clearance prior to being hired.
* The position(s) require(s) a(n) Registered Nurse License. You will be required to provide a copy of your license prior to being hired.
To be considered for this Job Opportunity, applicants must have permanent civil service status, be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. IF YOU DO NOT HAVE ELIGIBILITY, YOU MUST TAKE THE EXAM. Please visit the CalHR website to find information on the Health Services Specialist (Safety) Exam.
The Exam Bulletin and Training & Experience Assessment link can be found below:
********************************************************************************
Unless otherwise requested by the candidate, all communications and correspondence regarding this recruitment from our agency will be sent electronically via your CalCareer account and/or email listed on your State Application, STD. 678. It is the applicant's responsibility to check their email inbox, including junk/spam emails for any correspondence regarding their application status. In addition, applicants are encouraged to keep their CalCareer profile updated with a current telephone number, mailing address, and email.
This advertisement may also be used to fill future vacancies for positions that are of the same classification and same tenure/time base if the vacancy occurs while this job posting is active.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/10/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of State Hospitals - Coalinga
N/A
Attn: Selection Services Unit
P.O. Box 5002
Coalinga, CA 93210-5002
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of State Hospitals - Coalinga
N/A
Selection Services Unit
24511 W. Jayne Ave
Coalinga, CA 93210-5002
08:00 AM - 04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
* Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
* Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: **************
Human Resources Contact:
Natalie Osekowsky
**************
****************************
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Human Rights
**************
******************
California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Service Writer
Customer Service Advisor Job 19 miles from Hanford
Job Description
Responsibilities
Interact with customers, listen to their questions and provide timely responses.
Educate clients about Southern Tire Mart products, services and offers.
Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
Serve as a customer relationship manager.
Serve as a link between customers and different departments in the organization.
Benefits
· 401K
· 401K Matching
· Health Insurance
· Dental Insurance
· Life Insurance
· Vision Insurance
· Paid Time Off
Southern Tire Mart is your source for America's favorite quality brands. At locations throughout the southern United States, we continue the mission we began in 1973 to serve families and businesses with the best passenger and commercial tires on the market. And, to provide you the latest in parts and products at the best prices with unparalleled service. Whether you're looking for semi-truck tires or car tires, you'll find just what you need right here and you'll discover why Southern Tire Mart is North America's #1 Commercial Tire Store!
More Reasons to Love Southern Tire Mart
· #1 North America Commercial Tire Dealer since 2012
· #1 Truck Retreader in North American since 2007
· #1 Commercial Tire Dealer in the US since 2008
· Best in class service on America's favorite passenger tire brands
Job Type: Full-time
Commerical Lines CSR
Customer Service Advisor Job 32 miles from Hanford
Seeking P&C Licensed candidates for a great role as an Commercial Lines Account Manager supporting an agency with a large book of business. You will be responsible for servicing and obtaining accounts in the areas of Commercial and Personal Lines. Pay up to $65k Apply now! PERKS & BENEFITS: Growth Opportunities, highly competitive employee benefit program, casual Fridays. SKILLS & QUALIFICATIONS: P&C License required, a minimum of 2-4 years of related experience in the insurance industry, working knowledge of Microsoft Office programs and insurance specific software. Call today and ask for Kim Tate ************.
Customer Service Advisor
Customer Service Advisor Job 32 miles from Hanford
Job Description
Hiring Now! How would you like to become a critical member of a thriving business's day-to-day? Do you like talking to people and helping solve their problems? Romita Auto Service in Fresno, CA is recruiting a cheerful and customer service-oriented person to become our full-time Customer Service Advisor!
This is an entry-level role where you can learn new skills, gain valuable experience, and pave the way for a rewarding career in the auto repair industry. Not only do you earn $50,000 - $90,000/year, but you also enjoy these wonderful benefits:
Health, dental, and life insurance
Paid holidays and vacations
Weekends off
Weekly bonuses
Apply to be a Customer Service Advisor and gear up for a fulfilling, fast-paced position!
THE INS AND OUTS
THE SCHEDULE:
This position normally works from 7:30 AM – 5:30 PM, Monday - Friday.
YOUR ROLE:
As a Customer Service Advisor, you help our auto repair shop be more efficient and ensure customers are satisfied with our work. Keeping customer service at the forefront, you speak with customers about their vehicles, document problems, and advise them on the recommended services. After getting confirmation for the work, you pass the job to our auto repair technicians. You maintain an organized calendar and ensure a smooth workflow without overwhelming the techs. Your efforts help convert people into loyal, lifelong customers!
OUR REQUIREMENTS:
Bilingual (Spanish and English)
Quick and accurate typing skills
Attention to detail
Friendly and helpful attitude with strong listening and communication skills
Excellent time management and problem-solving skills
Customer service experience would be a bonus but isn't required for this entry-level position.
JOIN US!
Romita Auto Service has been keeping Fresno County on the move since 1999. Our dependable and trustworthy business is the go-to place for people in need of auto repair or maintenance. With a commitment to professional excellence and customer satisfaction, our shop stands out from the rest. We operate as a tight-knit family team where every member is valued and appreciated. Our supportive culture fosters personal and professional growth, making it an ideal workplace for people who love learning and are motivated to improve. Join our amazing team to invest in your potential and create a bright future!
Attention Job Applicants: We are hiring now! To apply for the position, please utilize the "Apply Now" button attached to this job ad. We kindly request that applicants refrain from contacting us via phone to discuss this position. If you have any questions regarding this position please contact us via email. Thank you for your understanding and cooperation. The sky's the limit in this entry-level position! We're excited to hear from you!
Job Posted by ApplicantPro
Service Dispatcher
Customer Service Advisor Job In Hanford, CA
Job Type: Full-Time
The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50-$17.50. The position may also pay commission compensation which is based on the value or amount of closed hours achieved from $0.00 (if no hours are made) without any upper limit other than hours performance.
Job Overview:
We are seeking a highly organized and detail-oriented Service Department Dispatcher to join our dynamic team. The ideal candidate will play a crucial role in ensuring the efficient and effective scheduling of service calls, managing service technician assignments, and maintaining communication between customers and the service team. If you are a proactive problem solver with strong multitasking abilities and excellent communication skills, we would love to hear from you!
Key Responsibilities:
Technician Coordination: Assign and dispatch service technicians based on skills, location, and customer priority to ensure timely service delivery.
Record Keeping: Maintain accurate records of service requests, technician assignments, customer interactions, and follow-up actions using appropriate software systems.
Problem Solving: Address and resolve customer inquiries and concerns effectively, escalating complex issues as necessary to the Service Manager.
Data Entry: Input and update service records and technician schedules in the company’s service management software.
Inventory Management: Monitor parts inventory related to service requests and communicate with procurement for any necessary orders.
Performance Tracking: Assist in monitoring the performance and productivity of technicians, providing feedback and support where necessary.
Team Collaboration: Work closely with the Service Manager and other departments to ensure seamless operations and customer satisfaction.
Qualifications:
- High school diploma or equivalent; additional certification or training in a related field is a plus.
- Proven experience as a dispatcher or in a similar customer service/administrative role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities; able to prioritize tasks effectively.
- Proficient in using service management software and Microsoft Office Suite (especially Excel and Outlook).
- Knowledge of service dispatch processes and best practices is highly desirable.
- Ability to work in a fast-paced environment while maintaining attention to detail.
What We Offer:
- Competitive salary and benefits package.
- A supportive and collaborative work environment.
- Opportunities for professional development and growth within the company.
- Medical, Dental, Vision, Life insurance and 401K
We are an equal opportunity employer and welcome applications from all qualified individuals.
*Note: This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities or requirements. The duties may be adjusted based on the needs of the company.*