Customer Service Advisor Jobs in Greenville, NC

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flex-time, a wellness program, referral bonus, tuition reimbursement and more! Whether you are just starting your career in science or looking to further it, Microbac will put you on the path of an exciting career with room to grow. Quality, safety, giving back to our communities, diversity and inclusion, customer success and employee wellbeing are part of our core culture. We are looking for motivated individuals to join our family as a Customer Relationship Coordinator. ABOUT MICROBAC Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over 50 years of trusted, analytical and measurement experience. Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope. As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets. JOB SUMMARY Customer Relationship Coordinators work within our Customer Relationship team, supporting CR and operations by providing world class customer experience (CX) to Tier III customers through timely response and effective communication. Customer Relationship Coordinators engage in a variety of client centered tasks such as greeting clients, addressing and routing client questions and concerns, partnering with management and operations to solve basic customer issues, assisting in the creation of reports and addressing other clerical duties as needed. MAJOR/ESSENTIAL FUNCTIONS: Ensure clients have a positive customer experience through proactive and professional customer service efforts. Execute a number of administrative duties such as making and fielding phone calls, emailing and faxing documents, data entry and other clerical functions as needed Maintain a high level of professional contact with assigned Tier III clients Administrative duties that include data entry, formulating, compiling and reviewing reports, and developing informational materials Works with the CRM/CRS to ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all assigned Tier III accounts. Accountable for accurate account set up and responsible for setting up programs and testing information in the laboratory information management system (ELEMENT / CRM / AXIS / CONTROL and any other system set ups critical to customer management. As part of the onboarding process, review first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested. Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer's expectations and follow up with solutions. Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions in the customer relationship management (CRM) system. Field incoming leads and ensure they are transferred to the correct TSM/AM/Sales. Communicate and collaborate with technical staff to uncover solutions to client needs. Set up accounts, file documents, and ensure documents are thoroughly and accurately completed May support sales team with various duties including answering questions and preparing quotes Verify chain of custody forms/schedule work Assist with the logging and tracking of client test samples Perform other related duties as needed PREFERRED QUALIFICATIONS: Job Requirements: Broad knowledge and proven experience in customer service Excellent written and verbal communication skills PC proficiency Basic problem-solving abilities General technical industry knowledge as evident by a basic understanding of concepts, terminology and instrumentation used General understanding of EPA and/or FDA/USDA regulatory standards and protocols related to analytical testing is preferred. Education and Experience: Bachelor's Degree in a field related to the Sciences or 1 year of relevant experience preferred Prior customer service experience required Prior commercial laboratory experience preferred WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception. Working Conditions: While performing the duties of this job, the employee will be in a general office environment. The noise level in the work environment is usually moderate. This job may require travel less than 20% As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets. OTHER: This is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time. Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration. Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

Job Summary/Scope *************************************** Wilson is a city of around 50,000 people located in the heart of eastern North Carolina. We are about an hour from the Research Triangle and the buzz of the Raleigh area, and you can also quickly reach the North Carolina beaches. The City of Wilson is known for innovation and outstanding service. We have top-rated, nationally accredited police, fire and recreation departments. Our parks and sports facilities are among the best in the nation, and our Vollis Simpson Whirligig Park is a unique and beautiful attraction that hosts concerts, farmers markets and the N.C. Whirligig Festival among other events. We are in the process of building a downtown field to host a Milwaukee Brewers' minor league team starting in 2026. Wilson has the strongest manufacturing base in our part of the state, including tire manufacturing, pharmaceutical and other industries. The Greenlight citywide broadband services help technology-based companies flourish. In addition to competitive salaries, we offer a best-in-class benefits package that brings additional value to your total compensation. To learn more about our benefits package, click on the ‘Benefits' tab above. The hiring range for this position is $38,927.12 (minimum salary) to $53,608.58 (midpoint of range) dependent upon qualifications. The purpose of this position is to perform customer service duties. Successful performance results in satisfied customers. The work consists of related customer service duties. Job Responsibilities Major Duties: Using empathy, engage with customers to provide information and solutions to customer concerns and inquiries. Provide information to customers regarding the metering, billing, rate structure and options available for Electric, Gas, Water, Wastewater, Solid Waste and Stormwater services. Assist customers with the completion of service request forms; receive and process applications for service transfers; obtain customer information necessary to connect utility services; interview new customers to determine type of service requested; complete work orders. Answer customer inquiries concerning service and billing procedures; explain charges; evaluate and offer relevant programs and billing options; utilize effective de-escalation techniques as necessary. Analyze customer utility consumption data and provide meaningful insights to aid customer understanding of utility billing and ways to conserve. Process payments, make deposits, and balance cash drawer as needed. Acquire sufficient knowledge of all City programs to advise and assist citizen inquiries. Updates and maintains files. Performs other related duties as assigned. Guidelines Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation in application. Supervisory/Management Responsibility None Minimum Qualifications Education/Experience Requirements Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. Sufficient experience to understand the basic principles of customer accounting, utility metering and billing, and effective customer interaction. Knowledge Requirements Knowledge of modern office principles and practices. Knowledge of department and city policies and procedures and federal, state, and local laws and regulations. Skill in the operation of computers and other standard office equipment. Skill in planning, organization, and decision making. Skill in oral and written communication. Work Environment/Physical Demands The work is typically performed in an office while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.

Job Description As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions • Retail store environment where extended periods of standing are required • Retail store stockroom environment subject to fluctuations in temperature • Frequent lifting and maneuvering of merchandise and displays. • Exposure to dust and extreme temperatures while unloading trailers. • Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.

You must be 16 years of age or older. General job duties for all team members. Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Clean equipment and facility daily. Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Ability to enter orders using a computer keyboard or touch screen.

Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation Technology (CRT), dedicated to improving the lives of individuals with disabilities. Our mission is to enable people to engage in everyday life with the help of personalized, medically necessary mobility products and services. From manual and powered wheelchairs to essential medical supplies, we empower thousands of people to live more independently. As an industry leader, we believe that our diverse workforce is the key to success. We foster an inclusive environment that values open communication, active listening, and continuous growth. When you join our team, you become part of a company committed to making a difference for those in need while supporting the personal growth and well-being of our employees. About the Role: Customer Care Coordinator We are seeking a Customer Care Coordinator to provide exceptional service and support to our clients. In this role, you will ensure that all orders are processed accurately and efficiently, ensuring our customers' needs are met with the highest level of care and professionalism. Your contributions will directly impact the positive experience of our clients, helping them navigate the complexities of medical equipment and services. Key Responsibilities: * Answer incoming calls and inquiries, providing timely and professional assistance. * Process new order intakes efficiently, ensuring accuracy and quick turnaround. * Schedule evaluations and equipment adjustments with referrals and clients to ensure seamless service. * Upload order files for ATPs (Assistive Technology Professionals), ensuring the timely handling of evaluations. * Review and collect essential order documents, including Functional Mobility Evaluations (FMEs), Letters of Medical Necessity (LMNs), and chart notes. * Keep the team informed with real-time updates on order processing statuses. * Track and coordinate equipment deliveries to meet scheduled timelines. * Communicate with clients about coverage, deductibles, and any financial responsibilities. * Conduct research on related equipment via vendor websites. * Collect payments for out-of-pocket expenses and process accordingly. * Reconcile deliveries and transition orders to billing. * Follow up with clients for necessary medical documents if required. * Provide monthly delivery forecasts to ensure timely planning and execution. * Handle physical mailouts, including no-contact letters and delivery paperwork copies. * Maintain communication with doctors, therapists, and related contacts for smooth service. * Perform additional duties as needed to support team success. Qualifications, Skills, and Experience: * Required: High School diploma/GED (Associate's degree preferred). * Experience: Minimum of 3 years of relevant experience in a fast-paced office or customer service environment. * Strong customer service orientation with a focus on providing a positive, solutions-driven experience. * Proficiency in Microsoft Office Suite and other tech tools that enhance efficiency. * Ability to work well in a fast-paced environment, managing multiple tasks and deadlines. * Strong communication skills, both written and verbal, with a focus on active listening and clear information sharing. * Ability to problem-solve quickly, assess situations, and make sound decisions independently. Physical Requirements: * Ability to meet essential functions of the position with reasonable accommodations as necessary. * Prolonged periods of desk work and computer use. * Ability to work overtime as needed to meet business demands. Why Numotion? At Numotion, we offer a competitive compensation package including: * Medical, dental, and vision insurance * 401k with employer match * Short- and long-term disability benefits * Life insurance * A dynamic and inclusive work culture that fosters growth and teamwork We are committed to building a diverse workforce that reflects the communities we serve and do not tolerate discrimination based on ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. As a drug-free workplace, candidates are required to pass a drug test before employment. Ready to Make a Difference? Apply today to join Numotion and be part of a company that is changing lives for the better!

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. Essential Duties: Assist passengers in boarding and disembarking flights Monitor computerized passenger boarding Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors Change customer flight itinerary and seat assignments as required Operate the Jetway Load and unload baggage and cargo Operate motorized service vehicles and equipment Guide and park aircraft Perform cabin maintenance tasks Work together as a team to provide excellent customer service and meet corporate objectives Job Qualifications and Competencies: Successful completion of training course Ability to meet company goals and customer expectations in a high energy environment Effective communication skills Ability to organize, prioritize, and multitask Preferred Qualifications: Previous airline experience Previous employment as a front-line customer service provider Basic knowledge of computer applications and programs Work Environment: Use of computers, telephones, and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly Assist passengers with disabilities, including, but not limited to, pushing wheelchairs The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $12.00/Hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. Job Application Deadline: June 4, 2025Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

CUSTOMER SERVICE REPRESENTATIVE I * Benefits such as medical, dental, vision, and company-paid life insurance. * 401(k) with annual company match. Becoming a McLane teammate is to become part of an honest, stable, and reliable company with 125 years of success. We are looking for teammates with perseverance who will take the extra step for our customers, our community, and our company. In return, we will pay you well and offer you the opportunity to go as far in your career as you want to go. The Customer Service Representative I for Foodservice obtains customer orders in a timely manner and meets deadlines while providing exceptional customer service. Providing inbound and outbound phone coverage. Responding to emails. Processing orders. Conducting research to resolve customer issues. Invoicing orders and prepare pouches for drivers before departure. MINIMUM QUALIFICATIONS & REQUIREMENTS: * High school diploma or equivalent. * At least 1 year of call center or foodservice distribution experience is preferred. * Have experience in dealing with high call volumes. * Have a strong working knowledge of Microsoft Office programs (Excel, Outlook, Word). * Minimum of two years in a Customer Service role and/or administrative role. * Must be able to type at least 45 wpm and perform 10-key by touch. * Knowledge of the AS400 is preferred but not required. * Possess strong verbal and written communication skills. * Must be organized and able to multitask in a fast-paced environment. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CUSTOMER CARE ASSOCIATE Adams Publishing Group (APG) is building an exceptional Customer Care team throughout our major markets. Don't live near this city? You may be able to work in any of our 100+ locations. For a complete list of APG offices log onto adamspg.com/markets/. APG provides complete news and multimedia products to more than 34 million people within the local communities being served. APG is seeking Customer Care Associates to provide superior service and an overall positive customer experience for subscribers of all 100+ APG locations. APG offers a competitive hourly wage, plus bonus, for local candidates working on-site. This is a part-time position that looks to employ a person for 25-28 hours a week. Primary Responsibilities · Provide the highest level of customer service and satisfaction · Listen to customer concerns and handle complaints in a professional and timely manner · Review and update customer accounts and transactions while resolving issues Requirements · High school diploma, GED or suitable equivalent · 1+ years of customer service experience · Excellent phone etiquette · Proficient computer skills, including the ability to type at least 40 WPM · Reliable, self-starter with a positive and collaborative attitude · Outstanding communication skills, both verbal and written · Proven organizational skills · Ability to sit at a desk for extended periods · Hours may vary to cover different time zones and the ability to work weekends, holidays, evenings, a rotating schedule Interested and qualified candidates can email resumes to the Customer Care Manager : *************************** No phone calls please. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Licensing paid by agency Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

No Phone Calls Please. Shifts: Weekday Shift (6:00 pm - 7:00 am) Weekend Shift (Saturday 7:00 am until Sunday 7:00 am / Sunday 7:00 am until Monday 7:00 am) GENERAL DESCRIPTION : The Call Center is the point of access for individuals and/or their families seeking services at IFS for a mental health, substance use and intellectual and/or developmental disabilities crisis. Access Coordinators are the point of contact for all incoming calls for Integrated Family Services during business hours on Monday through Friday. They are responsible for answering the incoming calls for all office locations in a timely and professional manner while assisting callers in reaching the appropriate department, staff, and/or service. They will utilize customer service skills and techniques in determining the need of the caller to ensure that individual receives the best quality of service. Access Coordinators will briefly screen to determine the best appropriate action to occur at the time of the call. They will ensure that if a client is experiencing a crisis that they are linked to the Mobile Crisis Department for further assistance. Must possess the following knowledge/skills: strong knowledge of available community resources; psycho-educational skills; strong individual and group counseling skills; strong assessment skills; strong community integration skills; strong family/caregivers training and consultation skills; strong mentoring skills; strong mediation skills; strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.; strong behavioral crisis and modeling intervention skills; strong motivational interviewing skills; competency in Wellness Education and symptom management issues, cognitive behavioral therapy interventions and cultural competence. WORK DUTIES AND TASKS : Responsible for answering all incoming IFS calls and assisting individuals in reaching the appropriate department, staff, and/or service. Responsible for the knowledge of the departments and services offered within IFS. Responsible for answering calls in a timely and professional manner. Responsible for utilizing positive customer service at all times. Responsible for briefly assessing clients who are experiencing mental health, developmental disability, and/or substance abuse crisis. Responsible for identifying appropriate natural supports or community resources to stabilize the individual's crisis as needed. Responsible for ensuring the overall safety of the client, their families and the community as needed Responsible for networking with other community agencies to ensure effective care across the service delivery continuum. Maintains the client's electronic health record to ensure that appropriate Medicaid and agency standards are met. Providing support via phone to individuals who are experiencing a crisis while linking them to the Mobile Crisis Department. Making service and resource referrals as needed. Responsible for engaging in monthly supervisions with Call Center Director to ensure best quality of service. Attends staff meetings, clinical team meetings and training/events as assigned. Attends continuing education per licensing requirements and as relevant to job duties. Attends a minimum of 2 hours of cultural competency continuing education per year. Completes annual adult CPR and First Aid certification courses. Completes annual TB tests and any other required competencies as outlined by the Human Resources Department for all staff Other duties as assigned QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS : A graduate of a college or university with a Master's degree in a human service field and has one year of full time, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full time, post bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. A minimum of one year's experience in providing crisis management services in the following setting: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention, strategies within the first 90 days of employment. No criminal convictions of child abuse or violent crimes. Must be able to pass background MVR and sexual offender check. Must possess a valid driver's license. Must be able to keep strict confidentiality and work with diverse populations

div itemprop="description"section class="job-section" id="st-company Description"divp class="googlejobs-paragraph--empty"/ph2 class="title"Company Description/h2/divdiv class="wysiwyg"pAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. /pp Backed by funds managed by Apollo Global Management, strongour vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. /strong/pp Be a part of the team that will make this vision a reality…. designing and building a world class fiber network and creating a customer experience second to none. /ppa href="******************* com"Check us out on the web!/a /p/div/sectionsection class="job-section" id="st-"divp class="googlejobs-paragraph--empty"/ph2 class="title"Job Description/h2/divdiv class="wysiwyg" itemprop="responsibilities"pBrightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. /pp As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. /ppstrong As a Customer Service Technician your responsibilities will include: /strong/pulli Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment/lili Performing maintenance and repair on outside plant facilities/lili Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables/lili Observing all safety rules and regulations/lili Assisting other technical personnel in the performance of their duties when requested/lili Actively supporting sales and marketing related activities/lili Directing customer facing work and sales referrals/li/ul/div/sectionsection class="job-section" id="st-qualifications"divp class="googlejobs-paragraph--empty"/ph2 class="title"Qualifications/h2/divdiv class="wysiwyg" itemprop="qualifications"pstrong WHAT IT TAKES TO CATCH OUR EYE/strong/pulli High School diploma (or equivalent) or higher/lili Ability to distinguish colors on facilities/lili Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs. )/lili Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)/lili Basic computer skills including MS Office applications/lili Ability to work in confined spaces (e. g. attics, crawl spaces, utility holes)/lili Ability to work aloft (e. g. ladder)/lili Ability to work outside in all weather conditions and at various hours of the day/night/liliA valid driver's license and satisfactory driving record/lili Positive and professional appearance and demeanor when communicating the company's products and services to our customers/lili Accountability/dependability (on time and on load when scheduled and serve on call as needed)/lili Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)/lili Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)/lili Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions/lili Active Learning (curious seeker of added information and actively works to improve skills and knowledge)/li/ulpstrong BONUS POINTS FOR: /strong/pulli Prior experience as a customer facing telecom operations technician/lili Basic electricity training/certification or documented equivalent work experience/lili ADSL installation/repair experience (self/full installs)/liliA+/Net + Certified Required Soft Skills/li/ulp This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues/pp#LI-GF1/p/div/sectionsection class="job-section" id="st-additional Information"divp class="googlejobs-paragraph--empty"/ph2 class="title"Additional Information/h2/divdiv class="wysiwyg" itemprop="incentives"pSalary ranges up to $64,000. /pp /pdiv sr-tagline=""/divpstrong WHY JOIN US?/strong/ppstrongu We aspire to contemporary ways of working. /u/strong/pp Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. /ppstrongu We offer competitive compensation and comprehensive benefits. /u/strong/pp Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. /ppstrongu Inclusion and belonging /u/strongustrongare at the center of our grounding belief in Being Real/strong. /u /pp When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. /pp Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact a href="/cdn-cgi/l/email-protection#dfabbebebcbcb0b2b2b0bbbeabb6b0b1adbaaeaabaacabac9fbdadb6b8b7abacafbababbf1bcb0b2"span class="__cf_email__" data-cfemail="d1a5b0b0b2b2bebcbcbeb5b0a5b8bebfa3b4a0a4b4a2a5a291b3a3b8b6b9a5a2a1b4b4b5ffb2bebc"[email protected]/span/a to initiate the accommodations process. /pp For all applicants, please take a moment to review our Privacy Notices: /pullia href="************** safelinks. protection. outlook. com/?url=https%3A%2F%2Fwww. brightspeed. com%2Fprivacy-notice%2F%23bsaccordion-9fbd7ec9b3-item-ce35332990amp;data=05%7C01%7Cerin. laramie%40brightspeed. com%7C18e**********7b5f1ab08db09e53547%7C054fe8250668422fa63690afe2a67ea3%7C0%7C0%7C63**********121677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7Camp;sdata=7XwTQX3W%2FHWHVeC0OPG%2BxJSKoo4%2FvFwFN0SCQP6Ievc%3Damp;reserved=0"Brightspeed's Privacy Notice for California Residents/a/lilia href="************** safelinks. protection. outlook. com/?url=https%3A%2F%2Fwww. brightspeed. com%2Fprivacy-noticeamp;data=05%7C01%7Cerin. laramie%40brightspeed. com%7C18e**********7b5f1ab08db09e53547%7C054fe8250668422fa63690afe2a67ea3%7C0%7C0%7C63**********121677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7Camp;sdata=CI5IdXtOjNU4EaXHcWvThEbEm2c9kDX1Yg%2FX52QjgxE%3Damp;reserved=0"Brightspeed's Privacy Notice/a/li/ul/div/section/div

Managed Services Dispatcher We are seeking a Managed Services Dispatcher to maintain an orderly process in service dispatching, timely processing of incoming calls to the IT Service Group, and managing customer emails. The Dispatcher ensures the right work is being done at the right time by the right person or team, and is key to assisting technicians, engineers, and Team Leads to be more effective in their roles. ESSENTIAL FUNCTIONS The Managed Services Dispatcher will: · Be the primary answer point for all incoming IT service calls to Managed Services. · Enter tickets for MS service issues and MAC requests. · Transfer calls to employees, sales, or Low Voltage division as needed. · Primary monitoring of technical support emails, enter tickets as needed, transfer non-service emails to the appropriate person. · Monitor and review all new ConnectWise IT Service & MAC tickets: o Ensure tickets are placed in the appropriate queues. o Assign correct ticket priorities. o Assisting Team Leads in the scheduling and dispatching of tickets. o Communicating to clients the status of a ticket, including scheduling days and times. o Monitor tickets to ensure SLAs are being met. o Monitor and work with Team Leads to complete and close stale tickets. o For critical issues, Dispatcher immediately notifies appropriate Team Lead (real-time). · Conduct customer satisfaction calls and/or surveys. Requirements Experience · A minimum of two years of experience with a Managed Service Provider and/or service-focused firm is preferred.

Job Description Our office is expanding, and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. 5 years of property and casualty Insurance experience required. Base salary of $45,000-$65,000 based on experience. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Life Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Paid Continuing Education Licensing Assistance Paid Sick Leave Paid Holidays Free Coffee Long-Term Career Growth Responsibilities Process customer policy change requests. Complete Evidence of Insurance requests. Take premium payments from customers. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Thoroughly understand and follow all underwriting, rating and compliance requirements. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Be a great self-starter with a sense of urgency. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. A Property & Casualty license required.

Customer Service Representative I Reports to: Branch Manager Indirectly Reports to: City Executive/Branch Operations Manager None FLSA Status: Non-Exempt Perform a variety of customer services such as: opening new customer accounts, selling retail Bank products and services, reconciling accounts, servicing existing accounts and providing information about Bank services and help resolve account-related problems to meet customer needs. Specific Job Functions (Duties/Responsibilities): Perform all duties associated with opening, maintaining and closing Bank retail accounts per Bank policy guidelines. Actively sell and cross-sell Bank products and services in a professional manner. Display enthusiasm for Bank products and services. Maintain up-to-date knowledge of all Bank products and services. Identify customer needs and encourage use of Bank products and services. Assist customers with information requests or problem resolution in a timely, professional manner. Communicate effectively with customers and potential customers as well as with internal Bank contacts. Insure compliance with all legal and regulatory mandates as well as all Bank policies and procedures. As required, may function as a backup Teller and/or backup Loan Officer Assistant. Prepare miscellaneous control reports related to customer service role or branch operations. Perform other duties as assigned. JOB REQUIREMENTS: Knowledge/Skills/Abilities Required: Knowledge of community bank retail services and all such Southern Bank services. Knowledge of legal and regulatory requirements for Bank transactions and depository accounts activities. Ability to identify customer needs and sell Bank services. Excellent customer service skills including ability to handle difficult customer situations while remaining calm. Ability to pay attention to detail and concentrate in spite of distractions. Ability to make sound decisions and use good judgment based on Bank policy and procedure guidelines. Effective oral and written communication skills. Maintain a professional appearance and work area. Education/Experience requirements: High School diploma or general education degree (GED) or equivalent. Previous community Banking experience with new accounts preferred. One to two years of previous experience in customer contact or sales roles preferred. Capable user of standard office equipment/software applications. Cash handling experience preferred.

This position supports the delivery of ADA accommodations by assisting students with disabilities in the classroom completing academic assignments by writing down, typing verbatim what is dictated and by reading textbooks or assignments. Assistance mainly occurs outside of the classroom in the Academic Support Center, Library, or Testing Center. The position will work on average 16 to 20 hours per week and requires a flexible schedule. Essential Duties & Responsibilities * Assist students with disabilities in completing academic assignments in or outside the classroom * Transcribing essays and homework assignments * Transcribing instructor in-class lectures or presentations * Reading textbooks, class notes, and homework assignments * Provide services to students with limited acuity and/or legally blind * Describe pictures in words * Provide verbal cues for guiding, as needed * Provide hands-on interpretation of course content in lab Minimum Qualifications High school diploma or equivalent. Preferred: Associate's degree from a regionally accredited institution of higher learning. Proficiency with reader, scribe and lab assistant skills. One year of related work experience. Knowledge, Skills and Abilities Knowledge * Knowledge of disabilities * Knowledge of learning strategies for students with disabilities * Knowledge of disability assistive technology Skills * Good reading and writing skills * Basic computer skills * Intermediate knowledge of Microsoft Word * Good communication and interpersonal skills * Organization and attention to detail * Multi-tasking and problem solving Abilities * Ability to write legibly * Ability to perform repetitive tasks with patience * Ability to work independently as well as with others and be self-motivated * Ability to make sound decisions * Ability to exhibit accountability, adaptability and collaboration * Ability to read aloud clearly and softly, at a normal pace and with good pronunciation * Establish and maintain effective working relationships with those contacted in the course of work * Handle confidential information with absolute discretion * Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels

Full Time Schedule 0830-530 Monday - Friday Customer Service Representative - Medical Responsibilities: - Serve as the first point of contact for all incoming calls. - Provide accurate and timely information to customers regarding medical products, and services. - Process orders and payments. - Maintain detailed and up-to-date records of customer interactions and transactions. - Collaborate with other team members to resolve customer issues and complaints in a timely and professional manner. - Ability to handle heavy call volume. Qualifications: - High school diploma or equivalent; college degree preferred - Previous customer service experience, preferably in a medical or healthcare setting - Excellent communication skills, both verbal and written - Strong organizational and time-management skills - Ability to multitask and work efficiently in a fast-paced environment - Proficient in Microsoft Office and other computer applications - Ability to maintain a positive and professional attitude at all times Our client offer competitive salary and benefits packages, including medical, dental, and vision insurance, 401(k) options, and paid time off. If you are passionate about providing exceptional customer service and have a desire to work in the medical industry, we encourage you to apply for this exciting opportunity.

pAt Easterseals PORT Health (ESPH), we're seeking a compassionate and dedicated Full-time strong Direct Care Technician/strong to join our team at the Facility Based Clinic in Washington, NC. As a valued member of our collaborative and supportive team, you will work together to transform the lives of individuals by providing a comprehensive range of services that treat the whole person and empower patients to find their way forward./p pstrong What You'll Do/strongstrong /strong/p pAs astrong Direct Care Technician/strong on the team you will be responsible for providing and maintaining a therapeutic and safe group environment and attending to the welfare and basic needs of clients. The counselor provides informal counseling in the detox center that involve behavioral techniques, reality therapy, supportive encouragement and socialization skills for the clients. /p pstrong How You'll Benefit /strong/p pYou'll earn a competitive salary starting at strong$15/hour/strong plus enjoy a strong Part-Time 3rd shift schedule 12am - 8am, 24 hours per week/strong strongwith rotating weekends/strong. We also offer competitive benefits for benefits-eligible positions./p pem Our benefits includestrong:/strong/em/p ul li Paid time off and paid holidays/li li Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)/li li Life Insurance, Disability Insurance and more/li li403(b) Retirement Plan/li li Employee Assistance Program and Legal services, as needed/li li Lots of Merchant Discounts to improve your purchasing power!/li li We are a Public Student Loan Forgiveness (PSLF) qualifier/li /ul pstrong What We're Looking For/strongstrong /strong/p pTo join our team as the Direct Care Technician you must be able to facilitate group meetings, help clients move toward successful completion of treatment requirements and communicate with community agencies on their behalf for referrals. We also require:/p ul li High school diploma or GED/li li Peer support certification a plus, but is not required/li li Maintain valid state appropriate driver's license and auto insurance for personal and agency vehicles utilized for work/li /ul pIf you are a kind, caring person looking to make a significant impact, we invite you to apply for this position and join our mission of enhancing lives and our community. Apply now via our website: a href="****************************** rel="noopener" target="_blank"************************ OR by sending your resume to a href="mailto:****************************" rel="noopener" target="_blank"****************************/a/p pstrong About Easterseals PORT Health /strongstrong /strong/p pEasterseals PORT Health is a trustworthy, compassionate partner providing exceptional disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia./p pstrong Our working environment/strong supports employee and client health with a ‘no tobacco' use policy (tobacco free and smoke free) in all offices, client facilities, properties, and agency vehicles./p pstrong We believe that by/strong leveraging the unique strengths and perspectives of our workforce, we can advance our just cause, while building a healthy, sustainable organization. em That's why we listen, seek to understand amp; act to make ESPH an Inclusive, Diverse, Equitable, Authentic amp; Learning (IDEAL) organization./em/p pstrong Applicants of all abilities are encouraged to apply!/strong/p

About Us: LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men's health, women's health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500. About the role: We are looking for a Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail answering patient questions and concerns, as well as serving as a liaison between our patients and LifeMD Southern Patient Care. Professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team! Responsibilities: * Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform * Answer incoming calls from patients with a courteous and professional manner * Provide patients with solutions to any inquires they may have * Maintain patient accounts and information * Work with medical team to handle patient scheduling * Provide leadership and guidance to other Customer Service Representatives

Polly Piland - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our award-winning team as Customer Service Representative - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment. As a Customer Service Representative - Polly Piland State Farm Agent Team Member in Greenville NC, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include Engaging with customers through various channels, including phone, email, and chat. Providing friendly and efficient assistance with policy inquiries, updates, and claims. Utilizing digital tools and platforms to connect with a younger demographic. Collaborating with a dynamic team to ensure timely and effective issue resolution. Proactively identifying opportunities to enhance customer satisfaction. Qualifications Excellent communication skills, both written and verbal. Tech-savvy with a familiarity with digital communication tools. Customer-oriented mindset with a strong desire to exceed expectations. Ability to adapt to a fast-paced, evolving work environment. Previous customer service experience is a plus, but not required. Requirements High school diploma or equivalent; college degree is a plus. A positive and proactive attitude towards learning and growth. Familiarity with social media platforms and digital communication tools. Ability to work in a collaborative team setting. Willingness to obtain relevant insurance licenses (training will be provided). How to Apply Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you! ******************* Polly Piland - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.