Customer Service Advisor Jobs in East Hartford, CT

About Milestone: Milestone is an international company that specializes in innovative sample preparation solutions used in laboratories worldwide. With over 20 years of success, Milestone is built on a sustainable organic growth strategy that offers integrated solutions. These solutions enable our clients to achieve faster, safer, easier and more cost-effective processes for their operations. With over 50 patents and 25,000 systems globally, Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation. About the Role: We are seeking a Service Specialist to provide high-level technical expertise for our advanced laboratory instrumentation. For the first 6-12 months, this will be a hybrid of in-office and field work during a comprehensive training program. About half your time will be spent traveling throughout the Southern Gulf region to support clients on-site. The other half, you'll be based at our Shelton, CT headquarters, supporting clients and the service team with remote troubleshooting. In addition to electromechanical support, the Service Specialist plays a key role in training development, SOP creation, and process optimization to enhance service efficiency. The initial fieldwork phase is designed to give you first-hand experience with our instrumentation and an understanding of the challenges faced by our Field Service Engineers and clients. After the first year of immersive field training, you'll transition to an in-office support and training role, giving you a long-term home base and greater stability. Responsibilities: Technical Troubleshooting & Remote Diagnostics Act as the technical expert for diagnosing and resolving complex electromechanical issues across Milestone's advanced laboratory instrumentation. Deliver expert-level remote diagnostics and troubleshooting via phone and email, guiding clients and Field Service Engineers through issue resolution. Utilize electrical schematics, software tools, and diagnostic equipment (e.g., multimeters) to identify root causes and recommend solutions. Document service cases in Salesforce with clear, concise, and actionable technical notes. Escalate and collaborate with the Service Manager and Milestone partners on advanced issues. Field Support & Travel Provide on-site service support, including repairs and preventative maintenance within the Southern Gulf territory (approx. 50% travel). Coordinate client visits and maintain cost-effective travel plans within Milestone's travel policy. Support client retention and satisfaction during field visits by identifying additional accessories, consumables, and service opportunities. Training & Knowledge Development Develop and refine technical SOPs, troubleshooting guides, and training materials to improve service efficiency. Lead technical training programs for internal teams, ensuring effective knowledge transfer. Conduct in-house training sessions for new hires and developing employees on instrumentation function, repair, and maintenance best practices. Service Operations & Collaboration Collaborate with the Service Manager to improve service strategies and workflows. Provide backup support for service coordination tasks as needed. Requirements: Education: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field; OR Associate's degree, technical diploma, or certification in Electrical/Mechanical Technology, Mechatronics, Electronics, Industrial Maintenance, or similar; OR Equivalent hands-on experience in field service, technical support, or instrumentation repair. Technical Background: 4+ years of experience in field service, technical support, or electromechanical troubleshooting and repair. Ability to read electrical schematics and use diagnostic tools like multimeters. Familiarity with diagnostic software and instrumentation control software. Background in analytical instrumentation, complex laboratory equipment, or biomedical industries. Ability to prioritize and manage multiple responsibilities in a fast-paced environment. Client Relationship Skills: Experience with client interactions. Ability to present technical information in a clear, concise manner. Exceptional written and verbal communication and interpersonal skills. Travel: Ability and willingness to travel approximately 50% of the time, primarily within the Southern Gulf region. Must be comfortable with overnight travel and independent work in the field. Computer Skills: Proficient in MS Office. Experience with Salesforce, ServiceMax, or similar platforms is preferred. Benefits Milestone will offer you: All travel expenses covered upfront - no out-of-pocket costs or mileage tracking. Corporate card + rental car for every trip. Comprehensive benefit package (medical, dental, vision) We will cover 70% of your medical premium and 60% of any spouse/dependents We will provide STD, LTD, and Basic Life Insurance coverage at no cost to you You can contribute to the 401k after 90 days of service We will contribute 3% of your salary after 1 year of service We will support ongoing training and development of your skills

Primary Role: Responsible for carrying out the company's mission, goals and objectives. Supports the telephone sales team and works directly with clients and third parties to provide the highest level of customer service. Works internally with the purchasing, warehouse and operations departments to prepare and generate information for effective customer service and warranty. Responsibilities: Travel and perform professional training programs to customers at customer locations. Responsible for ensuring that all orders are processed in an accurate and timely manner Obtain all job related equipment and services at the lowest cost with focus on total value Obtain manufacturer shipping schedule on all equipment ordered and relay to Project Manager Expedite equipment when necessary Recommend alternate suppliers where a savings in cost or improved delivery will result Resolve any problems that arise in relation to delivery dates, quality, quantity or cost of purchased goods and services Issue purchase orders for job related equipment Review discrepancies in invoices which are not in complete agreement with purchase orders Responsible for processing return of unused or incorrect equipment Assist with negotiating contracts with vendors Assist with reports and documentation when required Other duties as required or assigned from time to time Travel: Travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current drivers license.

Scan-Optics is a leading global provider of cloud based, AI, Intelligent Data Management solutions, professional services, business process management and support services to B2B, government and higher education institutions. Our pioneering technology has been shaping the industry by using data technologies paired with cognitive and AI advances. We're using cutting edge AI technology and machine learning to bring you easy.forward™ , an Intelligent Data Management solution that captures data securely and accurately! As leaders in this revolutionary field, we understand not only the technological nuances of intelligent data management we also know how to make that intelligent processing work through a human-centered design approach. Are you ready to join a fun, fast paced, growing company? What You Will Be Doing: · Review and confirm the scope of work provided by the Sales team. · Establish and coordinate on-boarding of new client work projects. · Conduct meetings with clients to ensure project requirements are clearly understood and agreed upon · Understand the details of how the digital information will be used and what system the client will use to host their data · Communicate regularly with internal departments and strategic partners to ensure service delivery expectations are understood. · Communicate with clients about in or out of scope requests and any pricing changes. · Coordinate with internal teams to ensure timely completion of tasks. · Monitor client purchase orders to ensure financial completion and provide overage estimates to Sales team. · Provide excellent customer service and act as the main point of contact for clients throughout the project. · Address client inquiries, concerns, and provide proactive project updates · Provide exceptional customer service (proactive and reactive) by email, phone, and written correspondence. · Manage and prioritize ever-changing project priorities · Make recommendations to systematize and improve office efficiencies and lead process improvement projects. · Other projects as assigned. What You Have: · 4+ years of experience in a customer care or customer service role · Attention to details · Strong organizational and time management skills · Ability to synthesize large quantities of complex data into actionable information · Ability to work and communicate across departments with business partners · Excellent verbal and written communication and presentation skills Perks/Benefits at Scan-Optics: · Robust benefits package including: o Medical o Dental o Vision o Additional voluntary products o PTO o 12 Paid Holidays o 401k Matching Be one of the core drivers of the company's success Potential to take on more responsibility as the company grows This is an in-person role, based in the office at our Manchester, CT headquarters.

Provide world-class customer support, responding to all customer inquiries, supporting outside sales efforts, and following up with internal parties to pursue final response to the customer. Build strong relationships with customer base and thrive as a member of multiple teams within the organization. Bachelor's Degree and 2 - 5 years' experience in Customer Service, Inside Sales or Contract Administration required. SPECIALIZED KNOWLEDGE, EXPERTISE AND/OR ABILITIES CONSISTENTLY REQUIRED Strong verbal and written communication skills. Ability to satisfy all internal and external customer questions with accuracy, speed, and courtesy. Must be capable of organizing and prioritizing multiple tasks with the ability to meet deadlines. Intermediate knowledge of MS Office, Advanced Excel and Collaboration software is required. Experience in a manufacturing/technical environment preferred. Technical aptitude and knack for problem solving. Ability to work in a team environment, share information and processes. Must have a positive, can-do, attitude and be able to work in a team environment, supporting team members to maximize group results. PRIMARY RESPONSIBILITIES Be proactive in nature, provide answers as well as solutions to complex customer inquiries for US customers. Develop complete knowledge of Ashcroft products to provide technical and commercial information to the customer. Acquire full knowledge of products, specifications, applications, features, benefits, etc. Ongoing technical and commercial training will be provided (classroom and hands on) to become more knowledgeable of all aspects of the business in order to provide world-class service to customers. Answer all routed incoming phone calls with the goal of providing first call resolution. If an answer must be provided later, provide updates every 4 working hours until the request is satisfied. Provide proactive updates on any issues as they arise, stay connected with Operations contacts to obtain the latest information in support of keeping the customer informed. Respond to all inquiries related to applications, capabilities, limits, product recommendations, modifications, new products, competitive comparisons, material compatibility, special requests, etc. Work with the Inside Sales group to innovate and improve upon current processes with the goal of improving service levels and streamlining processes to provide maximum return for both the customer and organization. Ashcroft Inc. is an Equal Employment Opportunity Employer EOE AA M/F/Veteran/Disability Please note: The position requires U.S. Citizen, Permanent Legal Resident or granted Asylee/Refugee status under the Immigration and Nationality Act.

Grant Thornton is seeking a Retention & Expansion (Cross-sell) (Manager) to join the team. Approved office locations can be found below. As the Retention & Expansion Experience Manager in our Connected Sales & Marketing function, you will get the opportunity to design and optimize post-sale client experiences during the retention & expansion phase of our client journey. You will be responsible for designing end-to-end client-centric experiences that are intuitive, thoughtful, pragmatic, and follow UI/UX design best practices. You'll design these experiences using the direct perspectives of external clients and internal clients (including firm leadership, staff, etc.). You'll collaborate with cross-functional teams to translate designs into technical requirements to implement and deliver the experience. From day one, you'll be empowered by our collaborative culture and platforms to create meaningful experiences that resonate with clients and deliver measurable business outcomes. Your Day-to-Day May Include: + Leading the design of end-to-end experiences for the retention & expansion stage (post-sales) + Analyzing customer insights (from external and internal clients) and behavioral data to identify pain points and opportunities for experience optimization + Creating user flows, journey maps, and experience specifications that guide implementation across platforms + Soliciting feedback and updating design iterations + Translating complex business requirements into intuitive, brand-aligned experience solutions and technical requirements + Partnering with Platform teams, Analytics, or others to translate experience designs into technical requirements for web, CRM, marketing automation, third-party platforms, etc. + Collaborating with Experience counterparts to ensure seamless transitions and integration across the full client lifecycle + Communicating experience to business stakeholders through intuitive presentations and consumable deliverables + Staying current on industry best practices and emerging trends in B2B client experience design + Other duties as assigned You Have the Following Technical Skills and Qualifications: + Bachelor's degree in Marketing, Business, CX Design, or related field; MBA or Master's degree preferred + 4-6 years of experience in client/customer experience design, digital marketing, or strategy consulting + Demonstrated expertise in journey mapping, service design, and user experience methodologies + Strong understanding of marketing technology platforms including CRM, marketing automation, and content management systems + Experience with data analysis and using insights to drive experience improvements + Excellent communication skills with the ability to translate complex concepts for diverse audiences + Exceptional project management capabilities and attention to detail + Strong leadership skills with experience managing small teams and influencing cross-functional partners + Strategic thinking with the ability to align experience designs to business objectives + Can travel as needed The base salary range for this position in the firm's Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $104,000 and $156,000 per year. The base salary range for this position in the firm's Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $112,300 and $168,500 per year. The base salary range for this position in the firm's San Francisco, CA and San Jose, CA offices only is between $119,600 and $179,400 per year. About Us At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the Team The team you're about to join is ready to help you thrive. Here's how: - Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site. - Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household. - We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at ****************** - When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at ****************** Here's what you can expect next: If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at ******************. Benefits: We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: ********************************************************** + Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period. + Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave. Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation. Additional Details: It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact ************. For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. ** While this is a remote position, candidates must be willing to come into the office 4 to 6 times per year ** Must be within commuting distance of 280 Trumbull Street Hartford, CT Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to: Provide excellent service within our call center for our customers' retirement savings accounts Educate and empower our customers without having to make cold calls or sales Communicate critical plan updates and changes Process contribution changes, loans, and withdrawals Process general account changes upon direction from the customer Receive the opportunity to train and study to obtain FINRA Series 6 & 63 licenses What you will bring Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday Associate degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience What will set you apart Fluency in both English and Spanish Financial Services or call center experience FINRA series 6 and 63 or higher equivalent licensure A passion for providing quality customer service Desire to engage with customers over the phone Capability to adapt communication style while servicing our diverse customer base Attention to detail and ability to learn and apply financial industry policies, processes, and procedures ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities. Base Salary Range $40,800.00 - $56,025.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 06-17-2025 Want the latest money news and views shaping how we live, work and play? 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div class="job-content-body user-content" pBertera Nissan is currently seeking a motivated and customer-focused individual to join our team as an Entry Level Service Advisor amp; Customer Representative. In this role, you will be responsible for assisting customers with their service needs, providing exceptional customer service, and ensuring that all vehicles are serviced in a timely and efficient manner./pp Responsibilities:br/- Greet customers and assist them with scheduling appointments for servicebr/- Communicate with customers to gather information about their vehicle's service needsbr/- Provide estimates for service costs and recommend additional services as neededbr/- Coordinate with the service department to ensure that work is completed on timebr/- Follow up with customers to ensure their satisfaction with the service providedbr/- Handle customer inquiries and concerns in a professional and timely mannerbr/- Maintain a high level of product knowledge and stay up to date on industry trends and developments/pp Qualifications:br/- High school diploma or GED required; college degree preferredbr/- Previous customer service experience preferredbr/- Strong communication and interpersonal skillsbr/- Ability to work in a fast-paced environment and multitask effectivelybr/- Excellent organizational and time management skillsbr/- Basic computer skills and familiarity with automotive service softwarebr/- Willingness to learn and grow within the automotive industry/pp This position offers a competitive salary ranging from $54k to $65k, depending on experience, as well as benefits such as health insurance, paid time off, and opportunities for advancement within the company. If you are a motivated and customer-oriented individual looking to start a career in the automotive industry, we would love to hear from you. Apply today to join the Bertera Nissan team!/p /div

divstrong Job Type:/strong/div div Hourly, Full Time/div div /div divstrong Schedule: /strong/div div div Monday - Friday 7:30a - 4p/div div Alternating Saturdays from 7a-3p (Tuesday off when working Saturdays)/div /div - 50% in office (One week on and one week off)/div div /div pstrong Who We are:/strong/p pAt Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day./p pAs a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!/p pstrong Who we are seeking for this role:/strong/p pThe ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety amp; Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people./p pstrong As a Customer Consultant 2 you are responsible for: /strong/p pThe delivery, via alternative delivery systems, the Bank's products, and services to potential and existing customers to maximize profitability, competitiveness, and growth of the company by effectively implementing the company service standards. Perform financial transactions accurately and effectively while adhering to set policies and procedures. Maintain and apply a working knowledge of all applicable banking regulations./p pstrong Responsibilities:/strong/p ul li Utilizes in depth knowledge to assist members with Internet banking/bill pay processes, mobile banking and to ensure complex issues related to online issues are resolved./li li Proactively and continually advances level of knowledge to ensure the development of a full-service Call Center./li li Assist in online account opening process, decision making and documentation./li li To assist customers with in-depth loan conversations in regard to HELOC/HELOAN, Smart E and Personal loans./li li Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number./li li Actively participate in customer onboarding process including outbound calls to uncover existing service needs for customers./li /ul pstrong Education and Qualifications:/strong/p ul li High School diploma required, plus additional college or bank related courses./li li2+ years banking experience required. Call Center experience preferred./li /ul pstrong Benefits:/strong/p ul li Health Insurance (Medical, Dental Vision)/li li 401k and Employer Match/li li Life Insurance/li li Disability/li li HSA/li li FSA/li li Educational Assistance/li li Wellness Programs/li li Employee Assistance Program/li li15 Paid Time Off Days /li li12 Paid Holidays/li li Job Shadowing/li li Volunteer Opportunities/li /ul pstrongem Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status./em/strong/p

Reporting to the Technical Resources Manager, responsibilities include providing technical call support for all of our customers, sales representatives, and OEM accounts. This position also interfaces daily with the customer service, engineering and product management departments. Essential Duties and Responsibilities: * List what the person must do to perform the job to meet standards regarding equipment selection, installation and operation * Investigates, verifies and makes recommendations for special applications, operation and performance of products * Provides first contact and follow through to resolution for problem jobs * Provides written reports for distribution to engineering and manufacturing * Provides product quality testing, supported by reports to the appropriate departments * Provides technical assistance and information on products and equipment by telephone, facsimile, E-mail, and standard mail correspondence in response to customer inquiries * Travel to job sites as needed and helps our customers resolve issues varying in nature that may require hands-on work as required or requested by Manager * Enters technical call logs into database to inform engineering and manufacturing of product issues * Performs other similar or related duties as required Position Requirements: The Technical Service Representative must possess the minimum knowledge listed below: * Associate's Degree or advanced technical schooling * Minimum five years field experience, with emphasis on strong customer service * Proficiency in computer software including Word, Excel, PowerPoint and Outlook * Excellent verbal, written and analytical skills * Willingness to travel periodically * Ability to lift 60lbs intermittently, with repetitive bending, reaching and twisting

Job DescriptionResponsibilities: Handle customer inquiries and complaints Provide information about the products and services Answer multi-line phone and schedule service calls Document and update customer records based on interactions in Quickbooks system Develop and maintain a knowledge base of the evolving products and services ?Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask, work in fast pace office setting Positive and professional demeanor Excellent written and verbal communication skills Previous experience with Quickbooks and Google Calendar preferred Compensation: $25,000.00 to $38,000.00 Location: 160 Rubber Avenue, Naugatuck, CT 06770, Naugatuck, CT AND 460 New Britain Avenue Newington, CT 06111 Skills: Build Rapport Calendaring Communication Skills Customer Service Data Entry Multi Tasking QuickBooks Software Sales Experience

div class="col col-xs-7 description" id="job-description" p style="line-height:1.38;"We have an urgent need for a Customer Success Representative to join our team and play a crucial role in ensuring our customers have exceptional experiences. With years of experience in implementing successful customer success and sales strategies, we are ready to hire, train, and develop someone with the drive to excel and have them become a lasting and vital part of our Customer Success Representative team!/pp As a Customer Success Representative, you will play a critical role in delivering exceptional customer service while driving sales growth. Your daily responsibilities will include face-to-face customer engagement, addressing customer needs, and promoting telecommunications services to increase brand awareness and market share. This role is ideal for a results-driven individual with excellent communication skills, a passion for delivering outstanding customer experiences, and the ability to work in a fast-paced environment./ph3Responsibilities of a Customer Success Representative:/h3ulliEngage in daily face-to-face customer service and sales interactions with customers./lili Meet and exceed assigned sales goals within your territory./lili Build brand awareness by effectively promoting various telecommunication services./lili Identify customer needs and recommend suitable products and services./lili Generate promotional events to enhance brand visibility and drive sales growth./lili Foster and maintain positive relationships with partnered retailers./li/ulh3Skills amp; Experience Needed to Succeed as a Customer Success Representative:/h3ulliA proactive approach to ensuring customer needs in a timely manner/lili Adaptability to excel in a fast-paced sales and customer service environment/lili Flexibility to adapt to a changing amp; competitive environment/lili Self-starter mentality/lili Competitive mindset to drive success in sales targets and Customer Success Representative team objectives/lili Leadership experience in a team or related setting is a plus/li/ulh3Qualifications for a Customer Success Representative:/h3ulliHigh school diploma or equivalent, 1-2 years of experience in a sales or Customer Success Representative role is preferred/lili Reliable transportation to the office/lili Excellent written and verbal communication skills/lili Outgoing personality with a proven ability to work in a team setting amp; independently/li/ul /div

Reservationist Transdev in East Hartford, Connecticut, is hiring a Bilingual Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. \*Please note this is a Part-time position that requires working weekends. Transdev is proud to offer: Position Subject to Collective Bargaining Agreement: Starting pay $19.50 with progression to $21.00 over 2 years. Benefits include: * Vacation: up to 14 days per year * Paid Sick Leave: 8 hrs monthly full-time employees/ 5 hrs monthly part- time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Answer customer calls and input ride information using a computerized scheduling system + Enter new customer information and changes into the system. + Data entry into spreadsheets and databases. + Communicate late vehicle service and verifying "No Shows" with customers. + Resolve service-related complaints. + Create daily route maps of the reservations for the drivers. + Other duties as required. Qualifications: + High school diploma or GED required. + 2 years reservationist or customer service experience. + Computer literate + Excellent communication and listening skills. + Bilingual in Spanish and English + Must be able to work shifts or flexible work schedules as needed, including overtime. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + Work outside in varying temperature, weather, and humidity conditions- 100% of the job is performed outside, work alone and in remote locations. + Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces + Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Part Time Req ID: 5335 Pay Group: UP4 Cost Center: 55835 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.

ESSENTIAL JOB FUNCTIONS: Responsible for providing a positive customer experience, using X-check/survey scores from customer feedback as a measurable factor of performance Responsible for a caseload of files on programs/clients [excluding home sale benefits] Learn and understand assigned clients' relocation programs including all policies, processes and practices (typically these are established Altair clients with well-defined policies and limited services) Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies, and practices to the customer Knowledgeable about Altair service partners; serve as a primary point of responsibility and coordination between service partners and customer Manage all data pertinent to each customer's relocation file; document all relocation activities and transactions in the appropriate Altair information system Understand and manage costs connected to relocation deliverables by using a consultative approach to maximize the full intent of the benefit while minimizing expenses Understand and manage data by using appropriate reporting tools Direct day-to-day activities for assigned Associate, as appropriate EDUCATION: High school diploma or the equivalent combination of experience, skills, training, and education required. Associate's or Bachelor's degree preferred. TRAINING and EXPERIENCE: 1 year or more of experience as a relocation associate Good basic knowledge and understanding of domestic relocation or associated industries such as travel coordination, temporary housing, or real estate Working knowledge of Microsoft Office Products, Word, and Excel and databases; knowledge of additional software packages is preferred Able to confidently communicate at multiple levels with customers, clients and service partners Understand, apply concepts of and communicate policies and processes Deadline and time sensitive; operates with a sense of urgency Able to self-direct and self-manage Expense and budget sensitive Able to make effective business decisions based on factual information using good logic and common sense WORK/PHYSICAL ENVIRONMENT: Office setting and/or home office work environment. Team member must be able to operate standard office equipment. Team member spends substantial amount of time working on the computer, on the phone speaking with customers and working under deadlines. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable team members with disabilities to perform the essential job functions. Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct. Note: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

divp/ppbu Classification:/u/b/pp/pSalaryp/ppbu Job Description:/u/b/pp/pp Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? /pp/pp At bLATICRETE International,/b we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We've been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. iThe Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017!/i /pp/pp We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. /pp We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!/pp/ppb Just some of our benefits:/b/pulli Medical/lili Dental/lili Vision/lili 401k/lili Tuition reimbursement/lili13 paid holidays in addition to paid vacation and sick time/lili Flexible spending/lili Life Insurance, ADamp;D and Supplemental Insurance/li/ulp/ph3/h3h3POSITION SUMMARY/h3pThe Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner. /pp/ph3ESSENTIAL DUTIES AND RESPONSIBILITIES/h3pAdditional duties and responsibilities may be assigned, as necessary. /pp/ppb1. Customer Interactions (80%)/b/pulli Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information. /lili Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests. /lili Coordinate incoming requests for technical support and training with sales and field Technical Representatives. /lili Follow up requests from field representatives and distributors to establish contact between contractors and design teams. /lili Coordinate and participate in job site visits. /lili Update complaints in Salesforce as new information is attained. /lili Resolve complaints quickly and in a mutually beneficial manner. /lili Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department. /lili Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary. /li/ulp/ppb2. Internal Support (10%)/b/pulli Support Technical Services training programs, as directed. /lili Create and update technical data sheets and technical advisories. /lili Review and approve technical literature, packaging, data sheets, and Marketing collateral. /lili Represent Technical Services ISO quality system reviews and audits. /lili Work / learn to increase product and industry knowledge and becoming a subject matter expert. /li/ulp/ppb3. Special Projects, Housekeeping, and Assignments (10%)/b/pulli Participate in implementation or improvement initiatives associated with Technical Services. /lili Help design and implement procedures and online tools for vendor supplied products. /lili Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools. /lili Create and update FAQs for inclusion on website FAQ page. /lili Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products. /li/ululli Enter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated. /li/ululli Update complaints in Salesforce as new information is attained. /li/ulp/pp REQUIRED SKILLS amp; QUALIFICATIONS/pp/ppi To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. /i/pulli Minimum of 3 yrs. experience in construction industry. /lili Minimum of 2 yrs. of experience in Technical Services or comparable industry experience. /lili Experience with Salesforce and JD Edwards preferred. /lili Knowledge of architecture and construction methods a plus. /lili Knowledge of LATICRETE product lines, applications, construction practices and materials a plus. /li/ulp/ppbspan Specialized Skills, Requirements and Experience:/span/b /pulli High School Diploma: Degree preferred. /lili Strong interpersonal, written, and verbal communications skills. /lili Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc. ) and Outlook. /lili Fluency in second language, preferred. /lili Team cooperation - maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external). /li/ulp/ppb Physical Requirements:/b/pulli Physical ability to lift and carry 50 lbs. (22. 7 kg) repeatedly. /lili Push/pull: Must be able to push/pull 50 lbs. /lili Stand: Must be able to stand 20% of the day or more. /lili Sitting: Must be able to sit for 80% of the day or more. /lili Twisting/Bending: Must be able to twist/bend 25% of the day. /lili Squatting, climbing and/or crawling: 10% of the day/li/ulp/ppb Travel Requirement: /b/pp Must be able to travel up to 20%/p/div

**Schedule: Monday - Friday, 10:30-7:30 pm EST, but can be flexible as needed.** This position can function remotely from anywhere in the Mountain, Pacific, and Central time zones within the United States. **What** **Customer Sales Representatives** **contributes to Cardinal Health** Customer Sales Representatives are responsible for driving sales and services to an assigned group of animal hospitals and clinics. You will create new business partnerships while supporting and strengthening relationships with the current customers. The sales cycles will tend to be simple and short-term in nature and may or may not lead to a long-term customer relationship. **Responsibilities** + Conducting outbound sales calls to targeted groups of customers with the objective(s) of new account acquisition; existing account expansion; and existing account retention. + Solicit competitive intelligence information from customers. + Develop and maintain strong customer relationships with an assigned group of customer accounts. + Contribute to overall development and continuous improvement of the Veterinary Inside Sales function. **Qualifications** + Bachelor's degree preferred, but not required + Prior experience working in a veterinary clinic or practice, LVT or Vet Technician experience preferred + 1-2 years previous sales experience preferred (inside sales/telesales and/or extensive knowledge of the veterinary or pharmaceutical industry) + Excellent communication skills + Basic keyboarding and computer skills + Self-motivated to achieve goals **What is expected of you and others at this level** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with Manager or senior peers on complex and unusual problems + Strong selling and negotiation skills + Strong interpersonal skills: ability to make personal connections with customers + Articulate and courteous phone manner + Strong customer service skills + Good decision-making skills + Ability to work in a fast-paced environment and manage multiple tasks + Ability to work effectively in a team environment + Strong organizational skills; attention to detail + Proficient in Microsoft Word and Excel and Outlook **Anticipated pay range:** $52,990-$64,014 (includes targeted variable pay) **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 08/06/2025 *if interested in opportunity, please submit application as soon as possible The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs. We are currently searching for Customer Service Agents to join us in one of our Connecticut locations. We have offices in Avon, Enfield, Mansfield, Southbury and Fairfield. The ideal candidate will have experience with Personal lines of Insurance and a CT Property and Casualty license is required to perform this role. The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries. We offer a “home-town” insurance setting with all the benefits of a corporation including competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more. Experience within the Personal Lines insurance industry is a plus, and a Connecticut Property & Casualty insurance license is required to perform this position. Customer Service and some Sales skills are a must. The ideal candidate will have excellent interpersonal, oral and written communication skills. We are looking for a self-starter who can work independently as well as being a team player.

div class="" id="content" pstrongu About our Company/u/strong/p pStarted in 2016, strong FreedomCare/strong is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in strong NY State/strong and are strongcontinually expanding our areas/strong of focus including operations in other states and tech-based innovations./p pFreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV./p pWe pride ourselves on strongour values/strong which drive the level of care that we deliver to our patients:/p ul listrong Here For You/strong (An attitude of service, empathy, and availability)/li listrong Own It/strong (Drive and ownership)/li listrong Do the Right Thing/strong (High integrity)/li listrong Be Positive/strong (Great attitude and a can-do positive approach to challenges)/li /ul pem At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.br//em/p h2strongMake a Difference in Healthcare: Join FreedomCare in Connecticut!/strong/h2 pstrong Are you passionate about helping others and building a rewarding career in healthcare?/strong/p pWe're building a talent pool of strong customer service professionals for FreedomCare strong Connecticut. /strong We're searching for talented and motivated individuals interested in any of the following roles:/p ul listrong HomeCare Sales Specialist I: /strongconnect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one./li listrong Intake Specialist I: /strongwork closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them./li listrong Onboarding Specialist I:/strong guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. /li listrong Care Support Specialist I: /strongguide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for./li /ul pstrongemu Ideal Candidate Will Possess:/u/em/strong/p ul listrong Customer service skills/strong: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience./li /ul ul listrong Communication skills/strong: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. /li /ul ul listrong Soft skills/strong: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. /li /ul ul listrong Problem-solving/strong: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully.br/br//li listrong Time management/strong: Strong time management skills and be able to prioritize tasks. Must be able to meet and exceed./li /ul ul listrong Technology:/strong Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.br/br//li listrong Multitasking/strong: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. br/br//li /ul pstrongemu These are hybrid positions that will require all employees to commute into our Connecticut FreedomCare Hub office 2-3 days per week. Our office locations in Connecticut are located in Hartford and West Hartford. /u/em/strong/p pstrongem**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*/em/strong/p pstrongu Why Join Us?/u/strong/p ul listrong Impact Lives:/strong You'll play a vital role in supporting individuals and their families in need./li listrong Growth opportunities:/strong We offer a supportive environment for professional development and advancement./li listrong Competitive benefits:/strong Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities./li /ul pstrong FreedomCare/strong is a place where your voice matters, your work has meaning, and your career can thrive./p pReview all current available job opportunities here: stronga href="********************************** - Freedom Care/a/strong/p pem#INDHV/em/p div class="content-pay-transparency"div class="pay-input"div class="description"pspan style="font-size: 14px;"At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications./span/p/divdiv class="title"Salary Range/divdiv class="pay-range"span$18/spanspan class="divider"-/spanspan$22 USD/span/div/div/div /div

Job DescriptionBenefits: 401(k) Paid time off Training & development WE OFFER Competitive Compensation: $16.35-$17.00 based on experience. Flexible Scheduling: Agency requires four-twelve hour commitments . Comprehensive Health Benefits: Access health insurance options. Continuous Development: Engage in ongoing training and professional growth.. Supportive Work Environment: Thrive in a collaborative workplace. Referral Incentives: Benefit from referral bonuses. Consistent Assignments: Build enduring client relationships through ongoing shifts. Meaningful Impact: Make a significant difference in the lives of individuals coping with medical conditions and age-related challenges. QUALIFICATIONS: High School diploma or equivalent is preferred. Car preferred. Companions do not require licensing Graduated from an accredited Certified Nurses Aide program preferred Active CNA/HHA license preferred Adequate health status to perform described duties. Ability to safely handle body fluids and hazardous waste products. Must have the ability to effectively communicate with patients and staff. Must meet personnel qualifications. RESPONSIBILITIES AND DUTIES: Provides direct and indirect personal care to the patient in the home setting. Utilizes safety measures in the provision of care. Maintains effective communication with supervisor regarding patients condition. Follows written assignment to deliver patient services developed by an appropriate health care professional. Documents and submits accurate accounts of services provided. Observes the patient for changes in condition and behavior and report to the supervisor. Submits required documentation in a timely manner. Adheres to the role of the Certified Nurses Aide in the home setting as defined in state regulation. The CNA shall not change sterile dressings, irrigate body cavities such as giving an enema, irrigate a colostomy or wound, perform gastric irrigation or enteral feeding, catheterize a patient, administer medication, apply heat by any method, care for a tracheostomy tube, nor provide any personal health service which has not been included in the plan of care.

Insight Global is seeking a Customer Service Agent to help with a client in the ecommerce space. This individual will help handle all inquiries from customers via phone, chat, and email. This role is responsible for de escalating all concerns that arise and providing top tier customer service at all times. This will be an onsite role 5 days a week, 8 -5 est. Responsibilities: -Act as the first point of contact for customers via phone, email, and chat. -Provide product guidance, solve complex cases, manage returns/claims, and handle order updates with care. -Support and mentor junior agents during escalation handling. -Work closely with transport service providers and internal teams to resolve shipping or delivery issues. -Take ownership of specialized areas such as claims handling, content improvements, or technical troubleshooting. -Monitor system performance and ensure proper documentation in tools like Zendesk, Shopify, and others. -Recommend improvements to internal FAQs and Help Desk materials. -Engage with customers on social media channels to ensure a positive brand experience. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements -At least 1 year of experience in customer support, ideally in e-commerce or technical support environments. -A proactive, solutions-focused mindset and a passion for delivering exceptional customer service. -Strong organizational and time-management skills, even when working remotely. -Comfort using platforms like Zendesk, Shopify, and communication tools (training provided). -Willingness to learn, adapt, and contribute to team improvements. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ********************.