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Customer Relations Representative skills for your resume and career

Updated January 8, 2025
5 min read
Quoted Expert
Sally Hiott B.S. MBA, DBA
Customer Relations Representative Example Skills
Below we've compiled a list of the most critical customer relations representative skills. We ranked the top skills for customer relations representatives based on the percentage of resumes they appeared on. For example, 10.0% of customer relations representative resumes contained customer relations as a skill. Continue reading to find out what skills a customer relations representative needs to be successful in the workplace.

15 customer relations representative skills for your resume and career

1. Customer Relations

Here's how customer relations representatives use customer relations:
  • Collaborated with Customer Relations Manager and other management to create strategic plans to enhance customer satisfaction and elevate employee morale.
  • Promoted to Quality Assurance Representative responsible for evaluating Customer Relations Representative phone calls for quality control and customer service training.

2. Customer Complaints

Here's how customer relations representatives use customer complaints:
  • Utilized communication skills to utilize Toyota information resources to document, analyze, and resolve customer complaints appropriately.
  • Handled and documented customer complaints regarding flight delays, cancellations, flight irregularities and other general information.

3. Team-Oriented Environment

Here's how customer relations representatives use team-oriented environment:
  • Work effectively in a high demand, team-oriented environment.
  • Handled incoming and outgoing calls for delinquent accounts, working within a team-oriented environment focused on providing quality customer service.

4. Propane

Here's how customer relations representatives use propane:
  • Managed the daily office processes of the fast-paced Central Oregon district of America's largest residential and commercial propane delivery company.
  • Informed new customers of propane tank sizes, regulations and pricing.

5. Customer Retention

Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

Here's how customer relations representatives use customer retention:
  • Worked with personnel from store level to executive level to implement creative problem-solving techniques aimed at customer retention and cost management.
  • Provided outstanding customer service to ensure customer loyalty, improve customer retention and contribute to corporate goals and objectives.

6. Schedule Appointments

Here's how customer relations representatives use schedule appointments:
  • Schedule appointments and installation by appointments.
  • Schedule appointments, answer phones/ assist nurses and doctors in lab and clinical operations / maintain emergency room reports /various administrative work

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7. Work Ethic

Here's how customer relations representatives use work ethic:
  • Create a positive working environment and establishing work ethics to company standards.
  • Possess a strong work ethic and team player personality.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer relations representatives use phone calls:
  • Received telephone calls regarding policyholder accounts with State Farm.
  • Answer customers telephone calls regarding existing accounts.

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer relations representatives use product knowledge:
  • Recognized sales opportunities using extensive product knowledge.
  • Provided exceptional phone presence, professionalism, and product knowledge to various clients and prospects.

10. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how customer relations representatives use problem resolution:
  • Responded to customer inquiries, facilitated problem resolution and acted as a member advocate; consistently met or exceeded customer expectations.
  • Provide comprehensive, timely and professional written/verbal customer service, sales/sales referral, and problem resolution for First National customers.

11. Strong Work Ethic

Here's how customer relations representatives use strong work ethic:
  • Provided integrity, honesty, endurance and a very strong work ethic; would work 16 hour shifts when needed.
  • Maintained and exceeded goals expected in my performance with positive attitude and patience as well as strong work ethic.

12. CRR

Here's how customer relations representatives use crr:
  • Act as a mentor for other CRR's by answering daily questions and providing product and process training when needed.
  • Provide commendable support to District Managers and other CRR staff statewide.

13. Policy Changes

Here's how customer relations representatives use policy changes:
  • Verify agent eligibility to receive services, facilitate policy changes, review cancellation and/or reinstatement requests and determine/ implement appropriate action.
  • Assisted clients with policy changes and inquiries; including change of vehicles, drivers, as well as basic member information.

14. Accounts Receivables

Here's how customer relations representatives use accounts receivables:
  • Managed accounts receivables, aging reports, credit and collections minimizing bad debt recovery by outside sources.
  • Processed account payables to customers and accounts receivables from vendor.

15. Customer Inquiries

Here's how customer relations representatives use customer inquiries:
  • Entered accurate customer details, received and processed various customer inquiries as requested by sales representatives.
  • Provide timely, accurate feedback to customer inquiries for detailed industrial product information.
top-skills

What skills help Customer Relations Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What Customer Relations Representative skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
Do you want to know more?
Read more about what experts have to say about Customer Relations Representative

List of customer relations representative skills to add to your resume

Customer Relations Representative Skills

The most important skills for a customer relations representative resume and required skills for a customer relations representative to have include:

  • Customer Relations
  • Customer Complaints
  • Team-Oriented Environment
  • Propane
  • Customer Retention
  • Schedule Appointments
  • Work Ethic
  • Phone Calls
  • Product Knowledge
  • Problem Resolution
  • Strong Work Ethic
  • CRR
  • Policy Changes
  • Accounts Receivables
  • Customer Inquiries
  • Customer Satisfaction
  • Customer Calls
  • Data Entry
  • Inbound Calls
  • Outbound Calls
  • Billing Inquiries
  • Service Calls
  • Computer System
  • Order Entry
  • Customer Orders
  • Technical Issues
  • Credit Card
  • Customer Data
  • Customer Issues
  • Customer Support
  • Customer Service
  • Customer Feedback
  • Telephone Calls
  • Quality Customer Service
  • Customer Accounts
  • Service Orders
  • Bank Deposits
  • Medicare
  • Payment Arrangements
  • Billing Issues
  • Customer Problems
  • Customer Interaction
  • Toyota
  • Customer Loyalty
  • Multi-Line Phone System
  • Delinquent Accounts
  • PowerPoint
  • Collection Calls
  • Upselling

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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