Crew Scheduler job description

Crew Scheduler

• Location: Dayton, OH
• Work Schedule: Full Time (must be able to work varied shifts; nights, weekends, holidays)
• Reports To: Manager of Crew Scheduling
• Direct Reports: None
• Relocation: Local candidates preferred
• Travel: Little to no travel expected for this position
Let your career take off with PSA Airlines
About Us

Company Summary : As a wholly owned subsidiary of American Airlines and the fastest growing regional airline in the country, PSA offers a stable career path in aviation with unparalleled opportunities for growth and professional development. Teamwork and drive are at the heart of PSA. We are committed to growing our company where passion is shared, professional excellence is expected, and all people are valued and respected.
Our employees are committed to ensuring safe and reliable operations for the thousands of customers American trusts us with each and every day. We have an incredible team of more than 4,000 employees who do a tremendous job of operating more than 800 daily flights to nearly 100 destinations on behalf of American Airlines. Our immense growth provides a number of opportunities to join our team.
Culture : Not only is PSA an EEO and AAP employer, but also we seek to create an inclusive work environment where diverse perspectives and experiences are embraced and respected. We work hard to build and sustain a culture where people - team members and customers alike - feel safe, secure and happy. It is The PSA Way, which focuses on our goals, safety, respect, preparedness, professional excellence, and passion. This foundation reflects how we think, act, and communicate with one another and our customers.
Dayton, OH - Dayton is known as the Gem City and the birthplace of Aviation. It is also the home of PSA Airlines headquarters. Here, you will be able to enjoy a rich history in aviation by visiting the National Museum of the United States Air Force and the Dayton Aviation Heritage National Historic Park

Benefits Summary

PSA offers the benefits you expect from a company focused on excellence. All eligible employees enjoy a comprehensive benefits package, including:
• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• Medical, Dental & Vision
• 401k with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• Company-paid Group Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Plan (FSA), and supplementary options
Responsibilities
Position Summary

Crew Schedulers are an integral part of the Operation Control Center (OCC) and serve as a critical component to the airlines operation. The Crew Scheduler is responsible for ensuring each scheduled flight is legally covered with the appropriate crew compliment. Schedulers use tools and resources to schedule pilots and flight attendants, and aptly amending schedules by adhering to FARs, company policies and procedures, and the Collective Bargaining Agreements.
Job Responsibilities

• Create and modify Flight Attendant schedules to resolve all conflicts created by weather, maintenance, and crew issues by exercising decision-making skills that comply with all applicable FAA regulations, CBA, and company policies while using resources efficiently.
• Interact with Flight Attendants and process daily absences, operation reassignments, crew swaps, and crew movement
• Maintain high level of attention to detail and precise communication to Flight Attendants about schedule changes.
• Build all open Flight Attendant segments into trips, and cover for current day.
• Make last-minute changes to crew hotel reservations/cancellations and transportation arrangements, as necessary, during daily operations.
• Book Flight Attendant on deadhead flights when needed
• Monitor Flight Attendant check-in status to assure coverage
• Communicate with Crew Scheduling Coordinators, Dispatch Coordinators and Maintenance Supervisors regarding daily operational concerns to resolve any operational issues.
• Utilize multiple software systems to track and solve complex scheduling problems and complete required checklists.
• Monitor and maintain FAR legality and contractual compliance of Flight Attendant schedules for a 24 hour/ 7-day operation and make appropriate modifications to meet such regulations.
• Assist with irregular operations by processing Crew Recovery Reports
• Assist with on-the-job training for New Hire Schedulers
• Perform other duties as assigned to support the efficient operation of the department and maintain company expectations.
Qualifications
Qualifications

Required
• High school diploma or equivalent
• Customer Service experience
• Ability to speak/read/write in English
• Intermediate computer skills with Microsoft Office programs
• Must be able to speak, read and write in English
• If hired, must be able to demonstrate that you are authorized to work in the US.

Competencies

To be successful at PSA, you should be:
• Driven
• Reliable
• Caring
• Engaging Communicator
• Decisive
• Results Driven

To be successful in this position, you should be great at:

• Time management
• Organization
• Communication
• Problem solving
• Multitasking
• Confidentiality

Additional Information

Work Environment : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to finger, handle or feel; and reach with hands and arms.
Security Clearance : All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 and pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain necessary communication with all crewmembers and flight departments.
• Continuous auditing and verification of coverage of all scheduled trips.
• Creation of monthly retainers as needed.
• Notification of changes to crewmember schedules.
• Utilization of crewmembers in the most efficient and expedient method necessary to ensure operational reliability.
• Provide excellent customer service and support to all crewmembers by handling all scheduling related items including relaying correct policy, procedural, and regulatory information.
• Recruit new pilot and flight attendants to fullfill future trips.
• Create and manage crew ID badges.
• Conduct NATA background checks and drug testing.
• Oversee the entire dispatch process to ensure continutiy.
• Primary Dispatch trainer to all new staff and dispatch staff in the 24 hour call center.
• Maintain Salesforce Information.
• Attend relevant conventions and events.
• Participation in after hours Crews Dispatch call schedule.
• Perform other job related duties as assigned.

QUALIFICATIONS:

• Minimum of one year in aviation or aviation related industry.
• Good typing and 10 key skills, good working knowledge of PCs and Windows applications is mandatory.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Ability to work under tight time constraints and in high stress situations.
• Must be able to work normal business hours with after-hours call required
• Must possess excellent organizational skills, be a self-starter, and work well as part of a team.
• Must be able to perform basic mathematical computations using both decimals and hours/minutes.
• Must be able to follow written and verbal instruction.
• Demonstrate strong planning and organizational skills.
• Strong ability to organize, multi-task, and prioritize tasks.
• College Degree preferred.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Company 401K Plan

Company DescriptionWe work with private flight departments around the world and get all the updated information when it comes to traveling.

Crew Planning & Scheduling

At Republic Airways, our vision is to be America's regional airline of choice, and our 6,000 associates work together each day to achieve that by providing a safe, clean and reliable flying experience. Whether the role is on the aircraft or in the office, every person at Republic contributes to our success and our family-oriented work environment.

Since our founding in 1974, we've grown to become the world's largest operator of the Embraer 170/175 jet, flying more than 1000 flights daily for our partners, American Airline, Delta Air Lines and United Airlines. Beyond our operations, we're focused on sharing our time, talents and treasures with our community-both locally and globally.

Join Republic Airways where you will find opportunities, reach new heights and be part of something bigger than yourself. Republic Airways, opportunity elevated.

\#WhyRepublic

**POSITION PURPOSE**

Provides guidance and work direction to Crew Schedulers to ensure the compliance of the crewmember schedules and ensure flights are properly staffed according to Company and FAA government regulations.

**ESSENTIAL DUTIES**

_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed._

+ Oversees the daily transactions for the Crew Scheduling team as well as providing work direction and guidance on critical decisions to the team.

+ Fields concerns and complaints by crewmembers, crew schedulers and Teamsters and escalates as necessary.

+ Monitors all crew legalities in regards to block, rest and duty.

+ Monitors negative turns and potential downline delays and creates recrew opportunities.

+ Keeps operations/dispatch posted of any delays, cancellations, and swaps and makes the final call on delays and cancellations.

+ Ensures the best utilization of crewmembers.

+ Tracks pairing and crew exceptions in Crew Trac and rectifies when needed.

+ Ensures all open flying is covered up to 5 days out.

+ Provides daily turnovers to the next shift, the scheduling manager, and other members of the management team. Participates in shift meetings, shift turnover and briefings as required.

+ Ensures all crew scheduling tasks are completed.

+ Provides excellent and timely customer service to crewmembers, including hotel and flight crew reservations and deadhead passes when required.

+ Provides coaching and on-the-job training as directed.

+ Performs other duties as assigned or required.

**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**

_The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job._

EDUCATION and/or EXPERIENCE.

+ High school diploma or general education degree (GED).

+ At least one year of crew scheduling experience with FAR 117 and FAR 121.

+ Proficient knowledge and experience with Sabre and other aviation related software systems required.

+ Able to utilize Microsoft Office applications.

+ Ability to perform high-level decision making and goal setting within strict time constraints.

PREFERRED EDUCATION and/or EXPERIENCE

+ At least 3 years related experience.

+ Experience in a call center environment.

+ Experience leading others.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to deliver negative information in a tactful and professional manner.

REASONING/PROBLEM SOLVING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Able to deal with conflict effectively while treating all employees with respect.

DECISION MAKING

Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is moderately low.

**PHYSICAL DEMANDS**

_The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job._

Able to move about the work environment.

Frequently required to stand, walk, sit, talk and hear.

**WORK ENVIRONMENT**

_The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job._

Typically not exposed to extreme environmental conditions.

Must be able to work a varied schedule including nights, weekends and holidays.

**TRAVEL REQUIREMENTS**

None.

**Equal Opportunity Employment and Disability Accommodations**

Republic Airways is committed to achieving a diverse workforce by providing equal employment opportunities to all Associates and applicants, and prohibits discrimination and harassment of any type with regard to any characteristic protected by federal, state or local laws. We are committed to providing applicants and Associates reasonable accommodation to enable the individual to perform the essential duties of the job. If you require accommodation, please contact Human Resources.