What does a Crew Dispatcher do?
Crew dispatcher responsibilities
Here are examples of responsibilities from real crew dispatcher resumes:
- Manage customer service satisfaction by providing update eta and location of drivers.
- Prepare crew assignment reports for each shift for distribution to payroll and transportation supervisors.
- Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
- Coordinate guest limousine reservation requests with casino hosts and VIP personnel.
Crew dispatcher skills and personality traits
We calculated that 19% of Crew Dispatchers are proficient in Payroll, Labor Agreements, and Conductors.
We break down the percentage of Crew Dispatchers that have these skills listed on their resume here:
- Payroll, 19%
Participate on a 24 hour on call duty every 5 weeks* Assist payroll department with any payroll errors that may occur.
- Labor Agreements, 16%
Managed friendly and efficient dispatching of crew members according to time and labor agreements.
- Conductors, 13%
Scheduled locomotive engineers and conductors using a computerized calling system.
- FRA, 8%
Organized and maintained records pertinent to FCC and FRA regulations, crew attendance, job assignments and vacations.
- Train Crews, 6%
Resolved disputes between Crew Dispatchers and train crews.
- Crew Travel, 5%
Facilitate presentation to new hire orientation on safety and crew travel procedures.
Most crew dispatchers use their skills in "payroll," "labor agreements," and "conductors" to do their jobs. You can find more detail on essential crew dispatcher responsibilities here:
The three companies that hire the most crew dispatchers are:
- Kirby2 crew dispatchers jobs
- Norfolk Southern1 crew dispatchers jobs
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Compare different crew dispatchers
Crew dispatcher vs. Yardmaster/customer service/crew dispatching
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
These skill sets are where the common ground ends though. The responsibilities of a crew dispatcher are more likely to require skills like "labor agreements," "safety training," "conductors," and "fra." On the other hand, a job as a yardmaster/customer service/crew dispatching requires skills like "data entry," "customer service," "outbound calls," and "inbound calls." As you can see, what employees do in each career varies considerably.
On average, yardmaster/customer service crew dispatchings reach similar levels of education than crew dispatchers. Yardmaster/customer service crew dispatchings are 2.3% less likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.Crew dispatcher vs. Dispatch assistant
A dispatch coordinator is primarily in charge of dispatching and tracking vehicles that provide different services. The extent of their duties varies upon their industry or institution of employment. In emergency dispatch centers, they answer calls from the public and coordinate police cars, ambulances, or fire trucks to respond to emergencies, all while staying on the line with the caller. A dispatch coordinator may also work trucking or delivery companies where they are in charge of coordinating shipping details and schedules, managing routes, and monitoring the vehicles.
In addition to the difference in salary, there are some other key differences worth noting. For example, crew dispatcher responsibilities are more likely to require skills like "labor agreements," "safety training," "conductors," and "fra." Meanwhile, a dispatch assistant has duties that require skills in areas such as "data entry," "customer service," "emergency calls," and "ltl." These differences highlight just how different the day-to-day in each role looks.
Dispatch assistants earn similar levels of education than crew dispatchers in general. They're 1.6% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Crew dispatcher vs. Dispatch coordinator
A dispatch technician specializes in providing technical support to clients, particularly when it comes to network services. They primarily gather client information, identify their needs, sort out emergency and non-emergency calls, help clients troubleshoot issues, process requests, coordinating field technician services when necessary, and provide step-by-step instructions to solve problems. They may also call clients to follow-up on their requests and offer additional support, aiming for client satisfaction. Moreover, as a dispatch technician, it is essential to maintain records of all calls and transactions while adhering to guidelines and regulations.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a crew dispatcher is likely to be skilled in "labor agreements," "safety training," "conductors," and "fra," while a typical dispatch coordinator is skilled in "customer service," "data entry," "excellent time management," and "customer inquiries."
Dispatch coordinators earn the best pay in the finance industry, where they command an average salary of $42,476. Crew dispatchers earn the highest pay from the transportation industry, with an average salary of $35,279.When it comes to education, dispatch coordinators tend to earn similar degree levels compared to crew dispatchers. In fact, they're 0.3% less likely to earn a Master's Degree, and 0.0% less likely to graduate with a Doctoral Degree.Crew dispatcher vs. Dispatch technician
Types of crew dispatcher
Updated January 8, 2025
