Client Representative resume examples for 2025
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How to write a client representative resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in client representative-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some client representative interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a client representative resume:
- Customer Service
- Phone Calls
- Client Accounts
- Product Knowledge
- Customer Satisfaction
- Problem Resolution
- Customer Inquiries
- External Clients
- Data Entry
- Client Inquiries
- Client Satisfaction
- Bank Products
- CRM
- Reconciliations
- Client Service
- Excellent Organizational
- Customer Support
- Client Relationships
- Client Facing
- Technical Support
- Client Proposals
- Outbound Calls
- Securities
- Account Management
- PowerPoint
- Call Handling
- Commercial Banking
- Client Issues
- Computer System
- Inbound Calls
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How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write client representative experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are great bullet points from client representative resumes:
Work History Example #1
Client Representative
Vertical Screen
- Ensured Windows 7 testing application compatibility, set up and disable users in Active Directory.
- Provided critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration.
- Provided customers with the proper troubleshooting data that enabled them to run their applications effectively.
- Used SQL Alert, Microsoft Access, Word and Excel daily in reports and troubleshooting.
- Accessed medical teams for surgical procedures.
Work History Example #2
Client Representative
Quest Diagnostics
- Processed client supply orders through a variety of communication mechanisms.
- Documented, reported and maintained result records while following mandatory HIPAA regulations.
- Maintained patient confidentiality and followed HIPAA Guidelines.
- Developed and implemented Rocephin strategy to drive utilization and increase overall market share through office/clinic buy and bill process.
- Audited and prepared customer invoices and freight invoices.
Work History Example #3
Client Representative
H&R Block
- Documented and communicated to management any recurring or significant problems with any products or services supported as encountered through contacts.
- Welcomed clients, identified and addressed their needs while maintaining a pleasant and business-like atmosphere.
- Received communications from clients who have experienced problems with service, a tax return, or other need or service.
- Handled all incoming calls relating to client questions regarding tax refund checks.editing tax return and transmitting corrected information to the IRS.
- Ensured monitor forms were completed daily and presented to each CCR with objective feedback.
Work History Example #4
Service Representative
StarTek
- Requested and evaluated information to determine customer eligibility or needs in accordance with established procedures.
- Assisted in the professional development of CSR's resulting in multiple promotions and transfers to other departments.
- Scheduled Payment Arrangements and also Technical Support for Troubleshooting Cellular Devices.
- Assisted customers/new customers with placing orders for internet/cable/phone service.
- Assisted service providers with configuration information, parts ordering, troubleshooting.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Bachelor's Degree In Accounting
Georgia State University, Atlanta, GA
2011 - 2014
Highlight your client representative certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your client representative resume:
- Certified Professional, Life and Health Insurance Program (CPLHI)
- Project Management Professional (PMP)