What does a Client Liaison do?

A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.

These skill sets are where the common ground ends though. The responsibilities of a client liaison are more likely to require skills like "client relations," "financial statements," "client service," and "scheduling appointments." On the other hand, a job as a service specialist requires skills like "social work," "criminal justice," "strong problem-solving," and "rehabilitation." As you can see, what employees do in each career varies considerably.

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Each career also uses different skills, according to real client liaison resumes. While client liaison responsibilities can utilize skills like "patients," "hr," "client relations," and "financial statements," sales associate and customer services use skills like "customer service," "plumbing," "sales associates," and "phone calls."

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

The required skills of the two careers differ considerably. For example, client liaisons are more likely to have skills like "client relations," "financial statements," "travel arrangements," and "expense reports." But a service representative is more likely to have skills like "customer service," "pet," "front desk," and "veterans."

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

Even though a few skill sets overlap between client liaisons and representatives, there are some differences that are important to note. For one, a client liaison might have more use for skills like "client relations," "financial statements," "client service," and "scheduling appointments." Meanwhile, some responsibilities of representatives require skills like "cleanliness," "customer service," "data entry," and "outbound calls. "