How to hire a Client Liaison

How to hire a client liaison, step by step

Here's a step-by-step client liaison hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client liaison job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client liaison
• Step 8: Go through the hiring process checklist

What does a Client Liaison do?

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1. Identify your hiring needs

   Before you post your client liaison job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a client liaison for hire on a part-time basis or as a contractor.

   Determine Employee vs Contractor Status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A client liaison's background is also an important factor in determining whether they'll be a good fit for the position. For example, client liaisons from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of client liaisons.

   Type Of Client Liaison	Description	Hourly Rate
   Client Liaison	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$11-32
   Service Representative	Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers... Show More	$11-21
   Representative	Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living... Show More	$11-26

   Show more

2. Create an ideal candidate profile

   Common Skills:

   • Patients
   • HR
   • Client Relations
   • Financial Statements
   • Client Service
   • Scheduling Appointments
   • Travel Arrangements
   • Expense Reports
   • Customer Issues
   • Status Updates
   • Client Issues
   • Client Inquiries
   • Client Satisfaction
   • Medicaid

   Check All Skills

   Responsibilities:

   • Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
   • Design multiple PowerPoint presentations for new clients.
   • Utilize database programs to troubleshoot errors, recall information, and test software.
   • Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
   • Design and execute PowerPoint presentations request by marketing manager.
   • Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

   More Client Liaison duties

3. Make a budget

   Including a salary range in your client liaison job description helps attract top candidates to the position. A client liaison salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a client liaison in Wyoming may be lower than in Massachusetts, and an entry-level client liaison usually earns less than a senior-level client liaison. Additionally, a client liaison with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average client liaison salary

   $40,516yearly

   $19.48 hourly rate

   ---

   Entry-level client liaison salary

   $23,000 yearly salary

   Updated June 13, 2025

   Average client liaison salary by state

   Rank	State	Avg. Salary	Hourly Rate
   1	District of Columbia	$79,536	$38
   2	Massachusetts	$74,344	$36
   3	New York	$72,736	$35
   4	Rhode Island	$64,559	$31
   5	Maryland	$58,984	$28
   6	Virginia	$58,209	$28
   7	North Carolina	$53,374	$26
   8	Ohio	$51,386	$25
   9	Georgia	$48,134	$23
   10	Colorado	$46,063	$22
   11	Wisconsin	$45,949	$22
   12	Texas	$43,904	$21
   13	California	$42,658	$21
   14	Illinois	$42,498	$20
   15	Oregon	$40,825	$20
   16	Florida	$39,433	$19
   17	Indiana	$38,909	$19
   18	South Carolina	$38,191	$18
   19	Tennessee	$37,033	$18
   20	Nebraska	$36,036	$17

   Average client liaison salary by company

   Company

   Rank	Company	Average Salary	Hourly Rate	Job Openings
   1	JPMorgan Chase & Co.	$63,626	$30.59	252
   2	Massachusetts General Hospital	$60,855	$29.26
   3	Mérieux NutriSciences	$58,676	$28.21
   4	UBS	$56,122	$26.98	96
   5	Sotheby's	$51,174	$24.60	2
   6	ARUP Laboratories	$48,487	$23.31	15
   7	DoveLewis	$46,408	$22.31
   8	University of Wisconsin System	$45,894	$22.06
   9	American Fidelity	$45,789	$22.01
   10	McCalla Raymer Leibert Pierce	$45,134	$21.70
   11	Emergis	$42,003	$20.19	5
   12	Aldridge Pite	$41,631	$20.01	1
   13	Insperity	$40,901	$19.66	1
   14	T. Rowe Price	$40,818	$19.62	11
   15	Oloop Technology Solutions	$40,815	$19.62
   16	Sedgwick LLP	$40,805	$19.62	52
   17	Travel Nurse Across America	$40,645	$19.54
   18	Wells Fargo	$40,216	$19.33	65
   19	AmSher Collection Services	$39,342	$18.91
   20	J. J. Keller & Associates	$39,117	$18.81	1

4. Writing a Client Liaison Job Description

   A client liaison job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a client liaison job description:

   Client Liaison job description example

   Acts as liaison between Laboratory and prime prospects for new business and existing clients. Responsible for developing new business and broadening use of services with existing clients.
   
   Building and coordinating referral business. Developing and implementing marketing/sales plans and collateral to increase sales volumes. Maintain client database, assist clients with problem resolution, and client education. Train clients on test ordering and resulting processes either by utilizing electronic source or paper medium.
   
   Report on sales, expenses, and client status for administrative review. Primary liason between client and laboratory. Present professional image through both formal and informal communication to internal and external customers. Primary liason for the set up of new clients.
   
   Promptly reply to all client inquiries received via emails and phone correspondence. Maintain accurate client information using various databases. Creation and maintenance of client specific requisitions.
   
   Creation and circulation of directory of services and marketing collateral. Complete sales ,expense and client status reports for administrative review. Develop new business by establishing new accounts and utilizing referrals. Call on existing accounts to increase volumes and broaden use of services. Followup on leads and other inquires in a timely manner.
   
   Call on accounts that have reduced services or have submitted termination notice in the effort to save accounts and address issues. Assist clients with problem resolution related to supply distribution, test ordering, resulting, specimen integrity and billing.
   
   Coordinates resolution with appropriate lab section. Document client issues and relays to supervisor on a regular basis. Works with manager to formulate plan for professional development.
   
   Attends educational in-services as appropriate. Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
   
   Train client personnel in all aspects of the proper use of the Laboratory IT resources for both ordering and reporting of tests and test catalog. Train clients appropriately if using paper medium as source of ordering and resulting.
   
   Monitor customer satisfaction via customer surveys, site visits and service calls as needed. Advise clients on new developments and test offerings. Serves as resource to laboratory sections in client relations activities.
   MINIMUM QUALIFICATIONS:
   Bachelor's degree in Medical Technology or a chemical, physical, or biological science. Bachelor of Science degree in Business related curriculum will be accepted. Five years related experience is required. Knowledgeable in medical billing and terminology is required. Previous successful sales experience preferred. Previous laboratory sales experience preferred. Must have excellent communication skills.

   Copy This Example

   

5. Post your job

   There are various strategies that you can use to find the right client liaison for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your client liaison job on Zippia to find and recruit client liaison candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting client liaisons requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client liaison

   Once you have selected a candidate for the client liaison position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new client liaison. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a client liaison?