Client Liaison Vs Service Representative

The differences between client liaisons and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a service representative. Additionally, a client liaison has an average salary of $40,516, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a service representative are customer service, client service, and patients.

Client liaison vs service representative overview

	Client Liaison	Service Representative
Yearly Salary	$40,516	$33,692
Hourly rate	$19.48	$16.20
Growth Rate	-4%	-4%
Number Of Jobs	167,287	210,671
Job Satisfaction	-	5
Most Common Degree	Bachelor's Degree, 63%	Bachelor's Degree, 51%
Average Age	40	40
Years Of Experience	12	12

What does a Client Liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Client liaison vs service representative salary

Client liaisons and service representatives have different pay scales, as shown below.

	Client Liaison	Service Representative
Average Salary	$40,516	$33,692
Salary Range	Between $23,000 And $68,000	Between $24,000 And $45,000
Highest Paying City	Washington, DC	New York, NY
Highest Paying State	Massachusetts	New York
Best Paying Company	JPMorgan Chase & Co.	Northern Trust
Best Paying Industry	Finance	Government

Differences between client liaison and service representative education

There are a few differences between a client liaison and a service representative in terms of educational background:

	Client Liaison	Service Representative
Most Common Degree	Bachelor's Degree, 63%	Bachelor's Degree, 51%
Most Common Major	Business	Business
Most Common College	-	-

Client liaison vs service representative demographics

Here are the differences between client liaisons' and service representatives' demographics:

	Client Liaison	Service Representative
Average Age	40	40
Gender Ratio	Male, 33.2% Female, 66.8%	Male, 39.6% Female, 60.4%
Race Ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client liaison and service representative duties and responsibilities

Client Liaison Example Responsibilities.

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Design multiple PowerPoint presentations for new clients.
Utilize database programs to troubleshoot errors, recall information, and test software.
Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
Design and execute PowerPoint presentations request by marketing manager.
Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

Service Representative Example Responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Client liaison vs service representative skills

Common Client Liaison Skills

Patients, 22%
HR, 7%
Client Relations, 7%
Financial Statements, 6%
Client Service, 5%
Scheduling Appointments, 4%

Common Service Representative Skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Client Liaison
Client Liaison vs Service Representative

Updated January 8, 2025

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