What does a Clerical Associate do?

A receptionist secretary is responsible for providing the best customer service, as well as attending to the needs of existing and potential clients. Duties of a receptionist secretary include managing customer's inquiries and forwarding important calls to the appropriate department, performing administrative and clerical tasks, escalating high-level of client's concerns to the management, keeping the reception area clean, monitoring office supplies and request stocks as needed, and maintaining an organized record of meetings and events. A receptionist secretary must have strong communication and multi-tasking skills to handle workloads of daily operations.

While similarities exist, there are also some differences between clerical associates and receptionist secretary. For instance, clerical associate responsibilities require skills such as "clerical functions," "patient care," "medical terminology," and "physician orders." Whereas a receptionist secretary is skilled in "appointment scheduling," "greeting visitors," "administrative functions," and "routine correspondence." This is part of what separates the two careers.

An administrative receptionist is responsible for performing administrative tasks, handling visitors' inquiries and concerns, verifying appointments, and leading them to the appropriate personnel and department, as well as handling and routing calls. Administrative receptionists also keep records of the staff meeting and executive conference, including company and promotional events. They receive packages and mail, sort documents, manage office supply inventories, create incident reports, and report suspicious guests within the premises. An administrative receptionist must have excellent communication and customer service skills, especially on resolving and escalating complaints.

Each career also uses different skills, according to real clerical associate resumes. While clerical associate responsibilities can utilize skills like "clerical functions," "patient care," "medical terminology," and "physician orders," administrative receptionists use skills like "appointment scheduling," "hr," "bank deposits," and "travel arrangements."

A receptionist/billing clerk is responsible for performing administrative and clerical duties as needed to maintain a smooth flow of operations for the business. Receptionist/billing clerks process the customers' payment transactions, manage account payables, releasing invoices, and immediately resolve account discrepancies. A receptionist/billing clerk must have excellent communication and analytical skills, responding to customers' inquiries and concerns, escalating high-level complaints to the billing management. They should also maintain records of financial documentation for reference and reconciliation as needed.

The required skills of the two careers differ considerably. For example, clerical associates are more likely to have skills like "phone calls," "clerical functions," "patient care," and "medical terminology." But a receptionist/billing clerk is more likely to have skills like "appointment scheduling," "insurance forms," "insurance claims," and "cpt."

An office services clerk is an individual employee who performs a multitude of administrative tasks as well as office maintenance duties of an organization. Office services clerks are required to maintain an inventory of office supplies as well as purchase and distribute office supplies to all employees when needed. They must manage office services staff to ensure that their duties are met efficiently and effectively. Office services clerks must also provide customer service to a wide range of customers by answering phones and responding to emails.