Claims Service Representative resume examples for 2025
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How to write a claims service representative resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in claims service representative-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some claims service representative interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a claims service representative resume:
- Insurance Claims
- Customer Service
- Policy Coverage
- Phone Calls
- Claims Process
- Inbound Calls
- Auto Accidents
- Body Shop
- Strong Customer Service
- CSR
- Party Claims
- Claims Adjusters
- Policy Holders
- Medical Claims
- Outbound Calls
- Liability Claims
- Insurance Policies
- Liability Decisions
- Police Reports
- Claims Handling
- Automobile Claims
- Insurance Coverage
- Customer Calls
- Claims Issues
- Computer System
- Customer Inquiries
- CPT
- Medical Bills
- Inquiry Calls
- Arbitration
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write claims service representative experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are examples from great claims service representative resumes:
Work History Example #1
Claims Service Representative
Arbella Insurance Group
- Maintained internal and external communication with customers by utilizing claims systems.
- Worked closely with our SIU department sending many referrals each month based on red flags from fraud issues and ISO issues.
- Promoted to Call Coach where I helped teach and monitored calls of newly trained CSRs.
- Referred customers with additional questions to claims adjusters responsible for settling claims.
- Processed initial loss reports and coordinated drive-in appointments with appraisers and field adjusters.
Work History Example #2
Service Representative
Teleperformance
- Responded to client inquiries and provided troubleshooting for windows and apple products.
- Guided users through Windows operating system re-install and initial setup.
- Acted as an escalation avenue for critical support issues and complex troubleshooting.
- Performed excellent customer service while trouble shooting internet.
- Supervised customer service representatives for Cable & Internet Company.
Work History Example #3
Data Processor
Aerotek
- Worked on payroll and calculated employee weekly pay before inputting into JD Edward software for final processing.
- Reviewed all written documentation sent by individual practitioners and medical groups.
- Reviewed lab requisitions for billing Corrected and/or updated patient; insurance; doctor information Fast-paced data entry Knowledge of ICD-9 codes
- Served as the liaison between QC and QA in providing critical data.
- Processed information provided, classified, sorted, and arranged materials for processing through appropriate systems.
Work History Example #4
Claims Service Representative
TTC
- Verified Allstate Flood policy terms, property address and terms to mortgage lenders, flood adjusters, agents and customers.
- Coordinated upper level management seminars for network, general IT, networking and future telecommunication direction.
- Performed excellent customer service while trouble shooting internet.
- Marketed a variety of retirement products available to clients Assisted with enrolling people into cobra when they left the company.
- Responded to incoming calls from current, new, and former employees with questions about their benefits and payroll.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from claims service representative resumes:
Bachelor's Degree In Graphic Design
Savannah College of Art and Design, Savannah, GA
2011 - 2014
Highlight your claims service representative certifications on your resume
If you have any additional certifications, add them to the certification section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your claims service representative resume:
- Certified Billing and Coding Specialist (CBCS)
- Associate in Claims (AIC)
- Certified Medical Office Manager (CMOM)