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What is a claims director and how to become one
A claims director works for an insurance company and is in charge of the claims department, which processes customers' claims for coverage. The claims director sets the overall claims policies for the company, detailing procedures for approving coverage, appraising damage, and more. The claims director is also responsible for ensuring that the company is complying with any government regulations or amendments. Besides their role in setting company policy, claims directors spend a lot of time working with people. They supervise the work of claims adjusters and other workers in the department and build strategic business partnerships. They may handle especially complicated claims themselves.
Claims directors earn a solid average salary of $66,568 a year and are in prime position to climb further up the corporate ladder. However, they need to put in work before they can earn this position.
Most claims directors have at least five years experience working as managers, usually in the claims department. They usually have a bachelor's degree in business or a related field.
Avg. Salary $118,250
Avg. Salary $59,228
Growth Rate -6%
Growth Rate 0.3%
American Indian and Alaska Native 0.50%
Asian 5.26%
Black or African American 10.69%
Hispanic or Latino 16.99%
Unknown 4.41%
White 62.16%
Genderfemale 41.75%
male 58.25%
Age - 43American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 43Stress level is very high
7.1 - high
Complexity Level is advanced
7 - challenging
Work Life balance is poor
6.4 - fair
Claims Director career paths
Key steps to become a claims director
Explore claims director education requirements
Start to develop specific claims director skills
Skills Percentages Customer Service 16.53% Litigation 10.57% Oversight 9.03% Coverage Issues 6.12% Claims Handling 4.82% Complete relevant claims director training and internships
Accountants spend an average of 1-2 years on post-employment, on-the-job training. New claims directors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a claims director based on U.S. Bureau of Labor Statistics data and data from real claims director resumes.Research claims director duties and responsibilities
- Create project team that comply with new Medicare reporting requirements achieving successful reporting to CMS.
- Maintain relationships with attorneys and manage litigation strategy; ensure strong relationships with insureds, brokers and third party administrators.
- Redesign processes and procedures for managing litigation through the implementation of an aggressive process for managing discovery and case typing.
- General knowledge of CPT, ICD-9, HCPCS, DRG and Medicode (UCR), bundling and unbundling.
Get claims director experience
Generally, it takes 4-6 years to become a claims director. The most common roles before becoming a claims director include claims manager, claims supervisor team lead and claims representative.Prepare your claims director resume
When your background is strong enough, you can start writing your claims director resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a claims director resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose From 10+ Customizable Claims Director Resume templates
Build a professional Claims Director resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Claims Director resume.
Apply for claims director jobs
Now it's time to start searching for a claims director job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Claims Director Job
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Average claims director salary
The average Claims Director salary in the United States is $118,250 per year or $57 per hour. Claims director salaries range between $73,000 and $190,000 per year.
What Am I Worth?
How do claims directors rate their job?
Claims Director reviews
Can be long hours and stressful
Being able to control the decision making and managing the delivery of service so I can enhance the customer experience which is very important to ensure the Company remains successful. Also being able to liaise on injury claims and read case law to determine the applicable one
When customers are not satisfied even when you know you have delivered the best service you could have and have gone beyond the call of duty in delivering same. They appear to not understand the dynamics of the process even if explained to them
Updated January 8, 2025
