How To Become A Call Person: What It Is and Career Path

What is a call person and how to become one

Updated January 8, 2025

2 min read

There is more than meets the eye when it comes to being a call person. For example, did you know that they make an average of $15.34 an hour? That's $31,897 a year! Between 2018 and 2028, the career is expected to grow 4% and produce 3,600 job opportunities across the U.S.

ScoreCall PersonUS Average

Salary

2.5

Avg. Salary $31,897

Avg. Salary $59,228

Stability Level

10.0

Growth Rate 4%

Growth Rate 0.3%

Diversity

6.2

Race

American Indian and Alaska Native 0.72%

Asian 0.90%

Black or African American 9.14%

Hispanic or Latino 11.11%

Unknown 6.00%

White 72.13%

Gender

female 62.82%

male 37.18%

Age - 38

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 38

Stress Level

10.0

Stress level is very high

7.1 - high

Complexity Level

4.9

Complexity Level is intermediate

7 - challenging

Work Life Balance

8.7

Work Life balance is excellent

6.4 - fair

Key steps to become a call person

Explore call person education requirements

Most common call person degrees

Bachelor's

37.5 %

High School Diploma

22.2 %

Associate

20.8 %

Start to develop specific call person skills

Skills	Percentages
Phone Calls	53.22%
Front Desk	12.03%
Direct Calls	10.72%
Telephone Calls	9.39%
Transferring Calls	5.61%

Complete relevant call person training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New call people learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a call person based on U.S. Bureau of Labor Statistics data and data from real call person resumes.

Research call person duties and responsibilities

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Access databases containing sensitive information while following HIPPA policies and procedures.

Prepare your call person resume

When your background is strong enough, you can start writing your call person resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a call person resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Call Person Resume templates

Build a professional Call Person resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Call Person resume.